From what our community has experienced ACS doesn’t really do anything. Nothing gets accomplished except empty promises and that’s only after half the neighborhood harasses them for … See more
Read More| Thursday | 9AM to 5PM |
| Friday | 9AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 9AM to 5PM |
| Tuesday | 9AM to 5PM |
| Wednesday | 9AM to 5PM |
2144 Buford Hwy Ste 110, Buford, GA 30518
Not worth a comment…
Great organization!!!
The worst
They ar very hard to contact!
Very bad hungry money company,very unwilling to help out.
No one ever answers the phone and lack knowledge of community related situations
Consistent good service from ACS.
Have yet to get in contact with anyone. Moved in in April….
Tristan is very helpful and quick to respond.
Do not know the difference between weeds and plants.As previously stated,stay away from them.
Horrible service without added value to the community. It’s a waste of money to use them.
Great partner for our neighborhood. Knowledgeable and effective.
Any concerns I had were taken care of promptly
Great experience with Darlene! Always super responsive
This HOA company is thief! One star is too much!
They are very professional and respond in a timely manner to my questions and concerns.
Tonya Lanquit is very helpful and pleasant to work with!
This is the worst community management company I have ever dealt with. They don’t do the promised maintenance, or communicate well. STAY AWAY
This is a great company work with, and they are available when you need them.
Rude/unprofessional, immoral, heartless, passive-aggressive, greedy……….. horrible company
I agree with most 1 star’s, they are useless. Just wasting home owners money they don’t respond to request in time.
I don’t recommend this HOA service company. Their customer service needs improvement.
They find excuse to find you $25 a day until u pay the fine but it is not going to work. 0 star🖓🖓🖓🖓🖓 …
Incredible personalized customer service from Tristan! I couldn’t ask for anyone more knowledgeable and easy to work with. Thank you!
Tonya was very helpful in my architecture request. Much appreciated. Thank you.
Rude and no respect ,this property manager pace on the reserve at park place treat you like garbage using the legal and the incompetent board to harass you and manipulating everything.I did ask to speak to her manager or supervisor,she ignore again and again.
Hard to get ahold of on the phone, and from talking to some in the neighborhood, they appear to inspect homes owned by folks with certain kids of last names more than others.
ACS has been outstanding through the years! I love this Company and all they stand for.
Michelle C is professional & personable. I highly recommend considering her services and the services of her company ACS
Rhonda and Atlanta Community, have service my community very well over the part several years. I have no problem with providing them with 5 STARS !!!!
They sent a citation to me with a picture of someone else’s car parked in the street. The car was not even in front of my house. If you want horrible results, select ACS.
I can’t wait to vote these greedy people out of our subdivision. They are the worst and if I actually complain in this review 99% will be curse words for lack of better words to describe their service.
Would give this management company a 0 rating if I could. Worst Management company I have ever dealt with. Not willing to provide any information on a community we are selling.
I have been call this office for 1month every other day my wife has pass away as of November 19 want to pay my hoa fee’s but on top of that need to know why in one year 75 dollar rise in fee’s with out notice rip off its new subdivision
Professional and responsive, my neighborhood using them to manage our association. I am always able to communicate easily with our manager!
They never answer the phone during business address
If you desire pissed off homeowners due to rudeness, awful and slow responsiveness if a response is received at all, lack of straight answers, and all around unprofessionalism THEN THIS IS THE MANAGEMENT COMPANY FOR YOU! GOOD LUCK!
This company and people who work there are useless any incompetent. No I want reconsider my review and I did send a email incompetent.
Totally useless and no support ever by this company. As a homeowner, if you need any help, they tell you to go on the website and help yourself. Never a smile in their tone either. They seem to forget who they work for. I wish there was a zero star option.
Absolutely fantastic company. The owner and all of the managers I have dealt with have been very nice and provide great communication and customer service. I highly recommend!
Horrible communication and customer service. Nothing is accomplished in a timely manner. If you are looking for HOA representation take your business elsewhere
This place just want your money. They will find anything to impose on you and fine you. Do not do business with them. This has been the worst community services I’ve ever dealt with. They will not answer back or call back after you leave …
The worst management system, we always pay our Association fee on time and now they can solve a common drain pipe situation. Over a month and we are still having issues and this Association doesn’t care
Update 6 months later: These people are still completely useless and do nothing but take money. The ABSOLUTE WORST company I have ever been forced to deal with!!! …
This is a bad company. I’ve called and emailed and no one will respond. They sent a bill for $1400 and stated in the letter “if you would like to dispute please contact the office”. Well. I’ve called all through out the day dealing with a …
Tristan is our property manager and we are very pleased with his work. He is responsive, helpful, efficient, and professional.
After some issues with inspections and to be fair…
Darlene opened a line of communication in a very timely manner that allowed all parties involved to clarified all of the issues. …
I had to give it one star because there is no way to give them zero stars. This is the worst HOA that we have ever had before. They send you letters about things that can’t be avoided, and people just want to live in peace. I hope and pray that we do away with them as soon as possible.
Darren & Co are utter incompetent crooks. If you’re looking for mismanaged funds and missing documents this is the place to go. The best part is the rude and condescending attitude you get from them while they flush your community down the drain.
All they do is lie and charge fees, even had them claiming they didnt receive an emails after they confirmed they receive them. Either we will be replacing them or we will be finding a new home for us becuase we spend way to much for our home to deal with this.
We are very disappointed with the way this HOA is being run. Reading all these reviews, it is a disgrace that our owner has no more respect for us, to have this company managing this community or any other communities. Again why would the owner want this company with this kind of rating.
very bad, poorly educated people managing ACS. please do not buy house from dr horton ( crown builder ) just collecting money. Dont know their job. They forget that home owners pays their salary
STEER CLEAR OF ACS
ACS is a no star situation! ACS will cost you and your association time and …
ACS means no services. I m from tuscany falls community. Michelle Chapman is the worst and so poor educated person they put up to handle home owners needs. She dont respect anyone. Showing own rules and regulation. Dont buy house from DR …
This is easily the worse company I have ever seen. No one answers the phone yet they try and pull bs and send me a bill for $1700 for maintenance that has been completed. If you are a neighborhood do not work with these crooks. They are easily the worse HOA I have ever dealt with.
This community services are wrost. Doing discrimination. All foreign people do not but house from crown builder ( dr Horton) as they give Hoa to acs. Acs never do their job. I had wrost experience with them. They will treat you very badly. …
ACS dont deserve one star review. stay away. people are very bad. All 5 star review are fake. I truly believe they have created. ACS never respect home owners. We are planning to sale our house
Impossible to get in contact with our community manager or anyone at ACS for that matter. They never take responsibility for things clearly stated in neighborhood bylaws as part of their coverage. I have no idea why we use this service I have truly not had one good experience with them.
Darren and the staff at ACS have always provided top notch service. We highly recommend using Atlanta Community Services for your property management needs.
Worst HOA group ever. Non-responsive, rude, neglects property not viewable from parking lots. And, most unforgivable of all, will NOT correct the water issues once and for all. They just turn off the water virtually every other week for …
This place sucks. Waste of money. Constant harrassment from them. Sending fines for illegal parking even though cars are parked where they supposed to be. Also sending fines for the neighbors cars parked close to my area. Michele Chapman is …
I have worked with Darlene and Staff for almost 3 years and she has always provided prompt support and advice for our HOA team. Darlene and ACS thank you for all you do!
So many reasons to find another company to manage your HOA, so here are a few of mine… …
Atlanta Community Services is great to work with. Michelle is a superstar and great property manager for our HOA. She is always helpful, responsive and professional.
This is the most crooked community management service out there. Not only do they encourage Board Members to break the bylaws they also encourage them to steal land from home owners. Look up Crabapple vs Circeo and you will see how this …
ACS manages our town home community and They do an excellent job working together with our HOA Board. They goes the extra mile at all times and stays on top of matters for us!
I have had dealings with the Atlanta community Services organization for about 14 years and especially Ms Montrief. This organization and Ms Montrief have provided excellent service. The cost of their service is well worth the …
Purchased home 3 months ago worst thing is this HoA. they don’t respond to emails or calls, they are trying to tell me I have to build a fence 3 ft in from my property line? With no explanation or reasoning. Someone call me please
Oh Goodness, we had a developer from CA (Latitude) buy our complex the end of November. The contract clearly states after closing the disbursement of funds for overpayment of dues would go back to the Sellers. (US) ACS is holding the almost …
We’ve had our moments, but Darren and his team at ACS have been responsive and almost always executed immediately when called. Community Managers are often in a tough spot as they usually have to deal with the less pleasant aspects of managing people, but Darren and team are above the rest.
It’s unfortunate that I have nothing more to add other than the already voiced money-hungry complaints. ACS is heartless and ruthless. These guys post wrong information (sign board photo was taken March 29th, Second payment was due March …
My family paid $30 for a pool key. Went to the pool Saturday afternoon and the key didn’t work. Of course the office is closed and we couldn’t get ahold of anyone. Wasted 10 minutes trying to get in and had to end up leaving and not being …
I have been working with Michelle for several years to meet the needs of our neighborhood. She is very focused and conscientious, and is willing to work to solve problems. She is not a problem maker, but is willing to address problems head on and get them ultimately resolved.
Atlanta Community Services does nothing but take homeowners money, and a lot of It! Our board members seem to do no good either. Piss poor business if you want the honest truth! How about concerning yourselves with the real issues instead of taking peoples money, privacy and shade! I am extremely unhappy and beyond pissed!
Day 7 attempting to reach someone and I have spent 2.5 hours today alone. No success with the emergency line either. No returned calls at all. Simply Unacceptable. …
This organization is difficult to work with to solve problems. There is little to no compassion or feeling of empathy. The female I spoke with was very rude and condescending showing no customer service skills. If this is their training …
Working with Darlene and Atlanta Community Services (ACS) has been an absolute pleasure. Darlene makes herself available to our community even outside of normal business hours. Darlene and ACS goes above and beyond to make sure we are …
Absolutely the WORST HOA management company I have EVER worked with. Rude in emails. Don’t do work and often have reasons why tasks aren’t completed. Their transfer fees are a joke as another company provides ALL the closing documents. Stay away. Their fees are high for doing little to no work
Atlanta community services has been a big help to get our community in order. Helping to manage our finances and thinking of items we as a board may have missed. …
The WORST business to deal with. Took the entire summer to get trashcans delivered to the pool as garbage sat there piling up for 2 months! Joshua Brown is rude and very unprofessional. He rarely responds and when he does its condescending …
Tonya has been very helpful and responsive to HOA requests in Chadbourne Alpharetta, GA. It’s refreshing to have such a quick turnaround on requests.
Deryk Harper …
They not providing service as they should. All public areas in community and lawns not taken care for months.Filed multiple complains . Nothing. But they sending me a notice because I have flowers along the edge of well taken care lawn in front of my HOUSE. loks too tall (6-8 in.) Really? Come close and look or get glasses 👓. …
If you are homeowner in a subdivision they manage you’ll get a taste how it is to live in comunism. They will demand payment from you for amenities they are not able to garantee you will be allowed to use. Its like in those socialist …
We have lived in Warner Robins for over “50” years. This has been a horrible experience with ACS managing our HOA. We put a For Sales sign up today. …
I purchased a home where the ACS managed our HOA. After living in my home for almost 2 years, I am selling my home because of this HOA. Who needs this abuse of power? I certainly don’t. The ‘board’ is comprised of individuals who lack …
Our HOA uses ACS for management services and as a Board Member, I find them very easy to work with. Tristan is highly responsive and always available to help when issues crop up. ACS provides the level of service we need to keep things running smoothly.
Our community looks better than it ever has!!!! We had another company when we moved in and they kept saying they were going to do this and do that but never did. 3 years later, it looks really good, because our HOA manager is like a little pit bull after the vendors. !!!
Generally speaking, I understand the function of HOAs and while they’re not always ‘pleasant,’ they do serve a purpose. HOWEVER, our neighborhood representative, Michelle, is particularly unhelpful. She is rude and has a demeanor that is …
One of the worst companies. No one answers the phone and it takes weeks to get an email response. Our neighborhood community areas are full of weeds, and covenants are not being kept, overnight parking, trash cans out past pick-up days and …
This company has no compassion . They are money hungry and discriminate. If I could give them zero stars I would. They treat you as if you are renters not property owners. Cruelest people I have come across when I moved to this area. 500 …
I am disappointed with Atlanta Community Services ,
our issue below was a shock, ACS never mentioned that there any conditions to return our funds. They are keeping it without any legal reasons. …
I recently Applied to refinance my home at a lower interest-rate. In order to do so I was missing a document that the loan required (homeowners association dues amount showing paid). Thanks to Michelle Travis I was able to do so with just …
HOMEOWNERS & HOA Boards BEWARE!!! This is an unethical & crooked management company—read their BBB report and the honest (older) reviews posted about them. Seems that they have posted a bunch of Fake good reviews over the last several …
My name is Jake Major with Major Landscaping (not sure what it shows as ryan)
I have been dealing with Atlanta community services as a property management …
We just moved in Apalachee Farms for about one year. instead of getting welcome package like other HOA we lived before, ACS keep sending us letters for “violation Notice”. We have lived in over five communities. so far, ACS is the worst HOA …
Mr. Hickmon I stay in the Shiloh creek subdivision in piedmont sc and I have been asking for night light in the part where I live and talk to Chris out of the Greenville office and he told me the second week in August and here it go’s …
They started arbitrarily adding fees to my monthly payment. When I call I just get voice mail messages with no response. When I email, I get a response that they have to forward my request to someone else? Sigh. I wish it was truly …
I contacted the company by phone and email asking for a call to ask questions about an email recently mailed out. Requested a call several times again to ask questions due to is being new to the neighborhood. The only response I received …
ACS has been a wonderful company to work with. Their online platform is easy to navigate, and any time I’ve had questions I have found them to be helpful and responsive in a very timely way. The people I’ve spoken with have been personable as well as professional.
I highly recommend ACS as an HOA management company. I worked with them for close to 10 years. Our property manager, Debbie Kanzelmeyer, was top notch. Very knowledgeable, professional, efficient and fair. I felt very comfortable as a board member For Turtle Creek , with ACS handling our day to day business.
I have been in property management, on the apartment side, for almost twenty years. It is an incredibly trying industry to say the least. Every day can present new challenges. Upon moving into my new neighborhood, I joined our HOA. I …
This company never return call. NEVER. Also, they do not correct the problem right. Sending penalty to wrong address and charging for late fee and never wants to apologies for their mistake. Worst management company I ever seen in Georgia.
Since the new management came on, first with Tristan and now with Tonya, I have had nothing but great response and experiences. I had an issue with some workers destroying one of my outdoor lamps, and Tonya took care of it for me immediately, with courteous and prompt replies and action. I am very happy with the service.
Michelle has been awesome to work with as a representative of our HOA. Her responsibilities are often misunderstood. I am certain because of the role she plays things may appear unfair at times. Recently, she helped to facilitate a …
Rhonda is the most incredible Property Manager I have ever dealt with. She is a consummate professional. Rhonda has guided our HOA through some very difficult situations and helped us make the best decisions all due to her experience and …
I and my Late Wife were the 38th purchaser’s in Friendship Corners Condominiums and we have always had a positive experience with our Management Company. The Property Manager we have always had, Cara Montrief, is extremely talented and good …
How bout -1. I wont even waste my breath with the lengthy sad DETAILS of why this company needs to close its doors and find a new profession, however, I will name a few. …
If you are an HOA board member or developer considering using ACS services, run away. What may seem like a good deal is not worth the headache. You will end up with a plateful of legal problems as when your residents realize that HOA …
Wish It were possible to leave zero stars!!! These people are making everyone in the neighborhood want to leave!!!! I’m ready to take these people to court! My husband works for a funeral home in which he is on call once a week and has to …
I have been working with Darren and his team of professionals for over 15 years. They do a quality job and are well respected in the property management industry. ACS is hardworking, trustworthy, and dependable, a great partner to have managing your community, and a pleasure to work with from a vendor perspective.
Received a prompt email from these guys stating that my lawn had weeds that were too tall and received a violation notice. I mowed the lawn literally the next day before I even checked my email, but I posted pictures and responded to the …
I have been Board President of our 65 home community for the past five years, all with Atlanta Community Services. Very satisfied with their work, response time and ability to help us with the day to day work with our community. Highly recommend.
The business dealings I have had with Atlanta Community Services has been very good over the past year. Our HOA representative is professional, pro-active, and answers our concerns in an expeditious manner. He is especially responsive …
Atlanta Community Service is a great property management company! I am one of the Board Members and worked with Darlene for almost five years. She is always quick to respond to any issues from the Board and Owners. Darlene is extremely …
Michelle Chapman is terrible at her job, has no professionalism or customer service skills. Avoid her and this company at all costs they are dead set on making everyone who lives under their HOA control miserable.
We’ve been dealing with ACS for over 10 years and I must say i highly reccomend them. The property managers are so knowledgeable and the entire tream has been a pleasure to deal with. Especially the owner, Darren Thurmond. If you are looking for a new property management company I highly recommend them.
By far the worse so called property management company that exist! Extremely unprofessional, no returned phone calls! Michelle Chapman is the laziest excuse of a human I’ve ever experienced!
Our small townhouse community retained Atlanta Community Services several years ago to help with the management of our community after the management company our builder initially hired failed miserably. While I cannot comment on all ACS …
These people are TERRIBLE. They do nothing for the community except more than double your HOA fees for nothing. They don’t follow up with contractors, don’t ensure county regulations are met, don’t hold meetings or pass out information. …
We have lived in the development for now almost 2 years. ACS has always been responsive to what they could help with under the established community rules. Unfortunately there are always rule breakers that don’t conform that they have to …
This company, has no moral compass!! They are trying to bring a lawsuit against my property! The fines are $75 -150 a day over paint! I reached out several times to address this issue. I am currently, dealing with financial hardship, …
Unfortunately we have ACS running our HOA as our community is not yet 65% built out. Lack of communication, lies, incompetence, and invasion of privacy are just a few of the issues we have had the pleasure of experiencing. The pool final …
It is absolutely absurd that you have to pay $50 for each request that has to be approved by Atlanta Community Services. They are a group of scammers that will do anything and everything just to make a dollar. …
Sorry to say this the worst HOA management company to have hired. The only service they provided is sent out billing. Our representative was out on personal leave or mourning the passing of someone or on vacation. …
I’ve live in this community for over 6 years and I’ve rented out the clubhouse a few times in the past. However; this experience was by far the best! Erin took me through the process so thoroughly and made it so comfortable for me. I didn’t …
I agree with the review below from Emil Pettus ( that was mysteriously removed recently by ACS I guess)— I agree with what she said in her review, that every single one of these recent “positive” reviews is FAKE. Atlanta Community …
“ Michelle Chapman” is beyond awful. I am not sure how she even still has a job. I know SEVERAL HOA Presidents and none has acted lazy as herself. You call, she’s rude. Doesn’t call back, or even check her voicemails. So sad. The fence in …
[05/13/2022] You’re responsible to work with Vendors in this case Lawn Mowers to get the work done and hence we raise the request on your portal. If you’re not responsible to provide the services to manage the property then what’s the job …
Our community has been working with ACS for a few years now, Joshua is simply amazing- he is always on top of all the issues, follows up regularly and in a timely manner, he is very quick to respond to any email inquiries, and simply a …