Bank/credit union, Atlantic Financial Federal Credit Union
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Very unprofessional dealing with a sensitive matter…a teller was the go between me and woman behind a closed door…never took me in a room…did not get, sorry for your loss, no sensitivity towards me…finally, closed out the accounts and will never step foot in their again
horrible web page, not full service sometimes and not enough branches, was once great to deal with . now looking for a better credit union with multiple locations
Worst Phone customer service options…There is no way to reach any operator. If they have high call volumes the system just makes a busy signal which leaves you with no option but to hang up. The call back option is a joke never got a call back.
horrible…always have to resort to calling customer service to do online banking. Online service fees out of line with other online payment services …highest of anyone.
For many years I have received personalized, exemplary, above superior service with every customer service rep, manager and bank tellers etc. So very glad I switched from BOA!
Came in to handle an IRA for our late father and there wasn’t anyone in the offices to deal with sensitive matters. Teller left us in the open lobby going back and forth to get information from the back because she didnt have the skillset to handle the matter. No water/coffee/restrooms for customers like other credit unions.
I absolutely love Affcu , they’re always there when you need them. There’s no hidden fees or agendas. I’ve been banking with them for a little over a year now and I’m telling you it’s the best decision I’ve made by far!
Customer service is awful you should be able to call your bank and ask a question about something you don’t know without somebody being sarcastic about it.
Supposed to have “day early” direct deposit and doesn’t work half the time. Call them to have money released and they “can’t cause it’s scheduled for the next day.” I’ve tried and tried to use the app to keep track of my balance and never …
Went to sign loan papers. My loan officer was very nice and attentive and even though it was well past closing she took her time to make sure I was getting the best deal on my loan possible. I switched to this credit union from Bank of America and I’m never going back!
AFFCU you saved me over $100 a month on my auto loan. I just love my checking and savings accounts. The AFFCU Visa card is also a big savings. They are just awesome!
I have been with Atlantic for over 25 years. They help me when I need it, and the rates on loans are the best. I recommend if you’re looking for a bank to help you and not rob you, this is the one
Great service wonderful staff. Just opened an account but my fiancé has been with them for years. She’s never had a problem with anything thing dealing with Atlantic Financial. From what I’ve seen and sure to experience A+.
I love this bank!!!!!!!!! They help me teach my children about the importance of Financial literature. Between my two children, they have 5 accounts of their own.
This is my first year with AFFCU. I am very happy with their services and very good offers. Professional and friendly staff. Very pleasant to deal with them.
They are truly helpful in regards any complications I may have been faced with. Everyone that I have spoken to has been very friendly. Joining this Credit Union has been 1 of the best decisions I have made!
I’ve had my account with AFFCU for almost 30 years and I used to love them. Recently, they started billing me fees for using my ATM bank card at various locations where I’ve never been billed before. Gas stations, grocery stores and more. …
For the most part this a nice bank to do business business with but for the people who dont win 200 hundred dollars debt free there is no summer breeze loan that would help and the changing of of the the rewards progam have also changed and …
I love doing business with AFFCU. I have been a loyal member for over 50 years (through various name changes & branch locations). They are very responsive to personal & auto loan requests. And with their Kasasa Cashback checking account your can acquire monthly Cashback rewards.
I’ve been an AFFCU member for over 40yrs, they are the first financial institution that I made investments other than a regular savings account with. They have always nurtured me matters regarding loans and investments, as well as provided …
I genuinely love this Credit Union because the tellers are friendly and well mannered as well as knowledgeable. You are treated like family and talked to like a human being. They have helped my wife and I with car buying as well as steered us in the right direction for home purchasing as well. Mrs. Kim and Mrs. Debbie are the best.
Been a customer for a really long time, and this is The Best financial institute that I ever had!!! Celeste is AMAZING and hands down the best personality no matter what the situation her calming spirit always keeps me calm, she has helped …
Atlantic financial is GREAT! Since I’ve been with them I have ALWAYS received EXCELLENT customer service inside of the branch, and at the drive thru. The employees are very patient and helpful. I also got approved for a loan with them with …
Spoke to the checking Manager Celeste. Been with Atlantic Financial for over 20 years. Sick of her rudeness and I’ll phone manners. Her calls should be recorder. They would be surprised how she speaks to customers. Closing all accounts thanks Celeste.
I have been a member of AFFCU for many years ever since the late sixties. The employees are helpful and professional. I have no problem in reaching someone by phone, if I don’t get some live I always get a prompt return call. I have had …
If anyone is looking for the best Credit Union than Atlantic Financial Federal Credit Union is the absolute best. They truly care about their customers.
Nope. Dont do it. Tried to give a small credit union a chance and nooooope! I tried to use my card at a atm and they declined it. Sent me a text message fraud alert 10 hours later for a different amount. Said someone would call, they …
I love Atlantic Financial Federal Credit Union. Melony Jones, and the others are the Best! Always willing to help and resolve problems. Always there for me!!. They are Johnnie on the spot. I strongly recommend this branch. They are like family with the best of the best service! This is why I send my family members there also.
I’ve been a patron for many years now and have not been disappointed in any way ever by this institution. I thank them for taking care of me in so many ways. They are family oriented and they put your needs frist. I love ATLANTIC FINANCIAL FEDERAL CREDIT UNION. ❤️❤️❤️❤️❤️
Atlantic Financial Credit Union is the BEST credit union you could ever want to join. There are so many benefits that are available and staff make you feel as if you are apart of a family. You receive a quick response whenever you need services or have issues. Make AFCU your credit union. You will not regret it.
This credit union goes above and beyond with taking care of there customers. Offering financial and credit advise and has saved me a ton of money. Very happy I was able to join this institution.
I seriously love AFFCU. I bumped into them by “accident” as I thought I was applying for car insurance, and I actually filled out a refinance application. Best “mistake” I’ve ever made. Their bankers are friendly and remember you, I saved …
Don’t be a customer here. There’s no protection whatsoever in certain situations. I used to come every 2 weeks like clock work to withdraw cash from my savings that I had from a direct deposit from one of my jobs, and I received a fake $100 …
AFFCU is the best financial experience I have ever had! The app is user friendly, the staff are friendly and courteous! I recommend them to everyone looking for a financial institution.
I received a loan from AFFCU when my finances were in trouble. I was denied a loan by other institutions. Not only did AFFCU approve my loan, but gave me the best interest rate. I was able to pay the loan in full, not missing a payment. Many thanks to AFFCU for the outstanding customer service. Member for life
I wanted a good safe strategy for saving money, joined via another member referral back in 2018. Since then I use AFFCU as my primary bank, which now I feel more secure, especially having experienced bank fraud multiple times at my previous …
I’ve been with this credit union for a couple of years. When I call or go, the staff is always kind no matter how stupid what I need is. I only take one star away for two reasons: it’s located in North Baltimore County, I live in South …
I have been a member of AFFCU for over 12 years. I wanted to get away from big banks that didn’t care about it’s members. My employer had AFFCU come out to a company event and when I met their team members they made me feel like family. I …
I have been a member of AFFCU since 2017, I have never had any issues with banking there. I refinanced my vehicle so I could get a better rate and lower payments. The process was smooth and pleasant. I just paid off that vehicle and going through the loan process again for the purchase of my next vehicle!!
This was strangest experience I’ve ever had with a bank. I applied for an auto loan, the loan officer confirmed my eligibility based on my employer, I was approved, ready to send in all needed docs and open a account. The account was …
When I joined my company, they offered the opportunity to join a credit union. I immediately chose Atlantic Financial Federal Credit Union for their customer service, great auto loan rates, and word of mouth. And they did not disappoint! I …
I have been a member of AFFCU since 2005. I kept my account with them because the customer service is great and they have been there for me for all my financial needs. I have financed 2 cars, I have a credit card, started an account for my …
Disappointed that the are not advancing with technology. I wanted to see if the Experian boost really worked but was not able because they do not recognize this credit union. Zell is an app that I would love to use because there is no charge to transfer money, again, Zell does not recognize this credit union.
My account was frozen and I was charged a $100 garnishment fee. It was determined to be a error and the account was released. Despite the error I was advised by Bonnie that the charge could not be waived or even considered for a partial …
Great place to bank
Exceptional customer 4
Poor communication, scam
Great staff always helpful
Great local credit union
Not the same without Melony! What is going on in here??
Great friendly drive through service.
Awesome customer service ..all employees are friendly !!
Awesome customer service, I love it
Staff always helpful courteous and friendly and the services are excellent…
Kind and friendly service! Jordan is the best teller ever!
Very good service and finance management
Best credit union In MARYLAND ….. loan friendly
One star because I was not able to pay off my loan online due to it being under $25.00.
Using this bank for over 20 years. Professional, Dependable and accurate bank.
Nice and easy to reach electronically and physically been banking here for years.
I’ve have been with them since the 70’s easy to work with love them
Love everything about AFFCU. I have been a long time customer. The staff is wonderful
Great staff and benefits, been my financial base thru my working years and now still since I have retired.
Always helpful with questions, and site is easy to use and understand. Love AFFCU.
Atlantic Financial Credit Union is simply the best. They care about you.
Very unprofessional dealing with a sensitive matter…a teller was the go between me and woman behind a closed door…never took me in a room…did not get, sorry for your loss, no sensitivity towards me…finally, closed out the accounts and will never step foot in their again
horrible web page, not full service sometimes and not enough branches, was once great to deal with . now looking for a better credit union with multiple locations
Not enough branches. Closed Down Town office. Unable to do wire transfers after 3pm on days bank open till 6pm.
This credit union is the best .They taught me alot . I don’t know what else to say . I just wish they had another site in the city.
Worst Phone customer service options…There is no way to reach any operator. If they have high call volumes the system just makes a busy signal which leaves you with no option but to hang up. The call back option is a joke never got a call back.
Affcu has great customer service and rate each time i do a transaction they help me with no hesitation
horrible…always have to resort to calling customer service to do online banking. Online service fees out of line with other online payment services …highest of anyone.
This is the best bank ever great customer service and very helpful and friendly staff thanks AFFCU we love you👍👍 …
My experience for setting up my e-branch was super easy. The instructions were simple to follow. The information I needed was available.
Thanks 5star
I’m so glad my wife referred me to AFFCU. By far the best bank I had in years
For many years I have received personalized, exemplary, above superior service with every customer service rep, manager and bank tellers etc. So very glad I switched from BOA!
great rates and extended warranties for used car buyout from the dealer. Beat ’em both in and cost $ and rate%.
Came in to handle an IRA for our late father and there wasn’t anyone in the offices to deal with sensitive matters. Teller left us in the open lobby going back and forth to get information from the back because she didnt have the skillset to handle the matter. No water/coffee/restrooms for customers like other credit unions.
I absolutely love Affcu , they’re always there when you need them. There’s no hidden fees or agendas. I’ve been banking with them for a little over a year now and I’m telling you it’s the best decision I’ve made by far!
This is the first credit Union I have ever signed up for. Enjoy being apart of the AFFCU family.
Customer service is awful you should be able to call your bank and ask a question about something you don’t know without somebody being sarcastic about it.
Supposed to have “day early” direct deposit and doesn’t work half the time. Call them to have money released and they “can’t cause it’s scheduled for the next day.” I’ve tried and tried to use the app to keep track of my balance and never …
Went to sign loan papers. My loan officer was very nice and attentive and even though it was well past closing she took her time to make sure I was getting the best deal on my loan possible. I switched to this credit union from Bank of America and I’m never going back!
AFFCU you saved me over $100 a month on my auto loan. I just love my checking and savings accounts. The AFFCU Visa card is also a big savings. They are just awesome!
I have been with Atlantic for over 25 years. They help me when I need it, and the rates on loans are the best. I recommend if you’re looking for a bank to help you and not rob you, this is the one
Great service wonderful staff. Just opened an account but my fiancé has been with them for years. She’s never had a problem with anything thing dealing with Atlantic Financial. From what I’ve seen and sure to experience A+.
I love this bank!!!!!!!!! They help me teach my children about the importance of Financial literature. Between my two children, they have 5 accounts of their own.
This is my first year with AFFCU. I am very happy with their services and very good offers. Professional and friendly staff. Very pleasant to deal with them.
They are truly helpful in regards any complications I may have been faced with. Everyone that I have spoken to has been very friendly. Joining this Credit Union has been 1 of the best decisions I have made!
Great customer service and rates. My auto loan has lower interest here than other places are offering me.
I’ve had my account with AFFCU for almost 30 years and I used to love them. Recently, they started billing me fees for using my ATM bank card at various locations where I’ve never been billed before. Gas stations, grocery stores and more. …
For the most part this a nice bank to do business business with but for the people who dont win 200 hundred dollars debt free there is no summer breeze loan that would help and the changing of of the the rewards progam have also changed and …
I love doing business with AFFCU. I have been a loyal member for over 50 years (through various name changes & branch locations). They are very responsive to personal & auto loan requests. And with their Kasasa Cashback checking account your can acquire monthly Cashback rewards.
I’ve been an AFFCU member for over 40yrs, they are the first financial institution that I made investments other than a regular savings account with. They have always nurtured me matters regarding loans and investments, as well as provided …
I genuinely love this Credit Union because the tellers are friendly and well mannered as well as knowledgeable. You are treated like family and talked to like a human being. They have helped my wife and I with car buying as well as steered us in the right direction for home purchasing as well. Mrs. Kim and Mrs. Debbie are the best.
Been a customer for a really long time, and this is The Best financial institute that I ever had!!! Celeste is AMAZING and hands down the best personality no matter what the situation her calming spirit always keeps me calm, she has helped …
AFFCU has assisted me in obtaining financial freedom. They helped with repairing my credit and I was eventually able to buy a home.
Atlantic financial is GREAT! Since I’ve been with them I have ALWAYS received EXCELLENT customer service inside of the branch, and at the drive thru. The employees are very patient and helpful. I also got approved for a loan with them with …
Spoke to the checking Manager Celeste. Been with Atlantic Financial for over 20 years. Sick of her rudeness and I’ll phone manners. Her calls should be recorder. They would be surprised how she speaks to customers. Closing all accounts thanks Celeste.
I have been a member of AFFCU for many years ever since the late sixties. The employees are helpful and professional. I have no problem in reaching someone by phone, if I don’t get some live I always get a prompt return call. I have had …
If anyone is looking for the best Credit Union than Atlantic Financial Federal Credit Union is the absolute best. They truly care about their customers.
Nope. Dont do it. Tried to give a small credit union a chance and nooooope! I tried to use my card at a atm and they declined it. Sent me a text message fraud alert 10 hours later for a different amount. Said someone would call, they …
I love Atlantic Financial Federal Credit Union. Melony Jones, and the others are the Best! Always willing to help and resolve problems. Always there for me!!. They are Johnnie on the spot. I strongly recommend this branch. They are like family with the best of the best service! This is why I send my family members there also.
I’ve been a patron for many years now and have not been disappointed in any way ever by this institution. I thank them for taking care of me in so many ways. They are family oriented and they put your needs frist. I love ATLANTIC FINANCIAL FEDERAL CREDIT UNION. ❤️❤️❤️❤️❤️
I switched from a large national bank to AFFCU, and I’ve been very satisfied. Customer support is local, fast, and friendly. Rates are also very good.
Atlantic Financial Credit Union is the BEST credit union you could ever want to join. There are so many benefits that are available and staff make you feel as if you are apart of a family. You receive a quick response whenever you need services or have issues. Make AFCU your credit union. You will not regret it.
This credit union goes above and beyond with taking care of there customers. Offering financial and credit advise and has saved me a ton of money. Very happy I was able to join this institution.
I seriously love AFFCU. I bumped into them by “accident” as I thought I was applying for car insurance, and I actually filled out a refinance application. Best “mistake” I’ve ever made. Their bankers are friendly and remember you, I saved …
I’ve been a member for almost 10 years. AFFCU is a great credit union!
Don’t be a customer here. There’s no protection whatsoever in certain situations. I used to come every 2 weeks like clock work to withdraw cash from my savings that I had from a direct deposit from one of my jobs, and I received a fake $100 …
AFFCU is the best financial experience I have ever had! The app is user friendly, the staff are friendly and courteous! I recommend them to everyone looking for a financial institution.
I received a loan from AFFCU when my finances were in trouble. I was denied a loan by other institutions. Not only did AFFCU approve my loan, but gave me the best interest rate. I was able to pay the loan in full, not missing a payment. Many thanks to AFFCU for the outstanding customer service. Member for life
I wanted a good safe strategy for saving money, joined via another member referral back in 2018. Since then I use AFFCU as my primary bank, which now I feel more secure, especially having experienced bank fraud multiple times at my previous …
I’ve been with this credit union for a couple of years. When I call or go, the staff is always kind no matter how stupid what I need is. I only take one star away for two reasons: it’s located in North Baltimore County, I live in South …
I have been a member of AFFCU for over 12 years. I wanted to get away from big banks that didn’t care about it’s members. My employer had AFFCU come out to a company event and when I met their team members they made me feel like family. I …
I have been a member of AFFCU since 2017, I have never had any issues with banking there. I refinanced my vehicle so I could get a better rate and lower payments. The process was smooth and pleasant. I just paid off that vehicle and going through the loan process again for the purchase of my next vehicle!!
This was strangest experience I’ve ever had with a bank. I applied for an auto loan, the loan officer confirmed my eligibility based on my employer, I was approved, ready to send in all needed docs and open a account. The account was …
When I joined my company, they offered the opportunity to join a credit union. I immediately chose Atlantic Financial Federal Credit Union for their customer service, great auto loan rates, and word of mouth. And they did not disappoint! I …
I have been a member of AFFCU since 2005. I kept my account with them because the customer service is great and they have been there for me for all my financial needs. I have financed 2 cars, I have a credit card, started an account for my …
Disappointed that the are not advancing with technology. I wanted to see if the Experian boost really worked but was not able because they do not recognize this credit union. Zell is an app that I would love to use because there is no charge to transfer money, again, Zell does not recognize this credit union.
My account was frozen and I was charged a $100 garnishment fee. It was determined to be a error and the account was released. Despite the error I was advised by Bonnie that the charge could not be waived or even considered for a partial …