I have tried to purchase this car since December, not one so-called dealership helped, was knowledgeable, cared, I have now bought two cars with other manufacturers, and this pathetic excuse will never get my business
The worst customer experience ever. You guys are the shame of the German Technology. Lack of procedure, lack of people skills, unclear time frame to solve the claims, You guys are a BIG JOKE.
It was a waste of my time calling them I thought they can help me with my car and then they ask me to bring my car to get it check out at the Audi dealer and found out what’s wrong with it but they didn’t do anything about it. I waste my money with Audi checking my car also. I have to pay 150.00 and nothing got done
I contacted Audi customer service in June 2019. They replied by email and phone. I replied to their email and phone call several times and I have heard no response. They are ignoring me. Why?
My experience has been excellent. Having worked for both BMW and Lexus, my Audi purchasing experience eclipse’s those companies. Great car, great sales experience and great customer follow up.
I’ve been trying to get customer service and a resolution on my 2018 $65,000 SQ5 but I’be been given the run around for over 2 weeks. The rep flat out said they’re nothing she can help me with, and now I’m stuck spending $3000 replacing all brake pads at 14,800 miles of Highway driving. Extremely disappointed with every level of service.
Not recommend. Beware when retuning a lease. Always ask for a pre-inspection. They will charge you for everything, even if they have to make up problems.
Also, I am not sure why they send those tire measure thread cards prior to the …
Big negative ⭐️ It is so unfortunate to see so many positive reviews from this location and then to have my experience not be the same. I recently took my vehicle to this Audi location to be serviced, I was advised that a diagnostics test …
WORST CUSTOMER EXPERIENCE OF MY LIFE! Will never buy an Audi again. Bought a CPO 2017 Q3 there was a leak in the car. 3 dealers later they find the leak that was due to a windshield that Rockville had replaced before they sold the car. …
Thought Audi were good cars because of their service and reputation. I got my a6 serviced at Audi Smithtown. My adaptive braking stopped working. they fixed it and charged me $785. But it wasn’t fixed took it back and they had car about 3 …
Poor customer service. They don’t care about the customer. Long story short, my parents have 2 Audi’s and one of them has a timing chain issue and a turbo issue and the car has low miles. My parents always take their cars to an Audi dealer …
i would give 0 stars but not available. Horrible customer service. I have a 2012 A5 with a known timing chain issue that i just found out about because I need a motor. Last year there was a class action lawsuit for this issue and Audi …
I want to send Audi of America a complaint about their dealer at Continental Audi in Naperville IL. During the buying my third Audi from this dealer, they choose to enrich themselves and cheat a customer. I turned in my leased 2015 A5 …
I have several Audi’s, my most recent being a 2010 S5. Beautiful car in mint condition and 78,000 miles. It recently alerted me to pull over immediately and turn off the car. It was overheating with no prior warnings. I had it diagnosed and …
Audi America & the dealerships need to stand behind the vehicles to better represent the brand.
The front license plate on my brand new Audi A6 was attached to my car off …
Like other reviewers I would rate the Audi organization with “0” stars. What a gimmick! They claim to be a high end, high quality, and high price automobile and that couldn’t be further from the truth. …
AUDI New Orleans has to be the most unprofessional, unorganized, dealership in the world! Shipped my car there the day before my service appointment, called 2 days later and they had to “walk the lot” to find my car…had not looked at it …
Q7 2020 14,000 miles and the entire MMI instrument control panel frozen due to the cold. 30 min of driving still not responsive. Known issue. Those heated seats I paid extra for? Can’t turn on; can’t adjust the heat…. Last setting defrost so body and feet not getting heat. Never an issue with my Mercedes or BMW.
I have owned a number of Audi’s including an R8. My 2016 A6 will be my last due to the poor corporate service and poor company attitude in dealing with a known issue. At 13k miles my rotors were warped. The service tech told me at the time …
I got an invoice from Audi USA for $439.10 for “Property Taxes.” I called customer services, and I had to set up a call back because the waiting time was 10 minutes. Finally, they called me after two hours. It turns out that the charge is a …
I leased a new Q5 on June 14. The garage door opener wouldn’t function, so the dealer’s IT guy came and set it up. A day later the Sirius link went dead, the car needed to rebooted. Then all the language prompts switched to German, which is …
Purchased a brand new Audi A3 from my local Audi dealer (Audi of Nashua). I was told when I purchased the vehicle that the first service would be complimentary with no charge. The dealer decided not to honor their word when time came for …
Clearly these guys have not learned after paying over $1B for Diesel cheatings.. Audi has world’s worst customer experience. Audi/VW bluntly lie to consumers by omission about Audi Connect options (they are not never clearly disclosed), …
I reserved an Audi Q8 Prestige back in OCTOBER 2021 at the AUDI North Miami Dealer. I was told that the car would be arriving in December. Then moved to January 2022. In December they said that it was delayed to end of January or early …
Do not buy an Audi e-tron. 31,300 miles and coolant infiltrated the motor, causing a complete failure. Audi replaced the motor (in the shop from 3/28-5/5 of 2022), but didn’t fix the root-cause of the issue, so fully anticipated that this …
Audi of America has terrible customer service. The “advocates” are rude and refuse to transfer you to a supervisor when requested multiple times. I have been told “ supervisors can’t do anything and will not be able to help”. Their …
My 2018 Audi Q5 was purchased in 2017 with a 5-year Audi Care package. The car’s current mileage is approximately 36,000 miles. I have brought my car to an Audi dealer for services every year on time and have taken very good care of my car. …
I’ve been audi enthusiast for years and have owned several. I’ll be looking at switching brands because for the AWFUL service I get at every audi dealership period. Love the cars, can’t stand trying to get them fixed.
I am embarrassed to be an Audi A8 owner. Your decision to pull advertising from Twitter let’s me know that Audi’s views are so far from mine that I can no longer be part of the family. I am disgusted. Go woke, go broke. I will be out of this Audi soon, buying from a company where people like me are appreciated.
I am having a horrible experience with my new 2023 Q3 43 Tfsi S Line Quattro. I purchased my brand-new vehicle on October 3, 2022, in full cash payment for 51,983.48. One month forward, I start having issues with the SOS module with it …
My buying experience at Audi Columbia was great and I love my 2022 SQ5. My only complaint would be the MyAudi app is very limited in functions compared to most other manufacturers. It’s extremely basic. My biggest complaint is with the …
Our 1 year old vehicle broke down on Sunday, Oct. 9. We called Audi Roadside Assistance, which Audi USA advertises as the most “comprehensive owner privileges”, to have the vehicle towed to an Audi Service Center. It is five days later, and …
Totally untrustworthy. Will lie at every moment and refuse to talk to you further.
I LOVE IT!!!!!!!!
Good
I have tried to purchase this car since December, not one so-called dealership helped, was knowledgeable, cared, I have now bought two cars with other manufacturers, and this pathetic excuse will never get my business
I think that Audi is one of the best if not the best car brands.
I am having a very bad experience with Audi. The costumer service is terrible
No compromise, and an extreme lack of communication. Don’t waste your time, I went back and forth for a month with these clowns.
The worst customer experience ever. You guys are the shame of the German Technology. Lack of procedure, lack of people skills, unclear time frame to solve the claims, You guys are a BIG JOKE.
After owning 6 Audis, I asked for a $200-300 goodwill to resolve a map update issue. Denied. Couldn’t care less.
It was a waste of my time calling them I thought they can help me with my car and then they ask me to bring my car to get it check out at the Audi dealer and found out what’s wrong with it but they didn’t do anything about it. I waste my money with Audi checking my car also. I have to pay 150.00 and nothing got done
I contacted Audi customer service in June 2019. They replied by email and phone. I replied to their email and phone call several times and I have heard no response. They are ignoring me. Why?
Disgusted to see how much money I’m pouring in to my Q7 for gas. The fuel efficiency is less than 10 MPG when it’s advertised as 19/25. Stealers!
My experience has been excellent. Having worked for both BMW and Lexus, my Audi purchasing experience eclipse’s those companies. Great car, great sales experience and great customer follow up.
I’ve been trying to get customer service and a resolution on my 2018 $65,000 SQ5 but I’be been given the run around for over 2 weeks. The rep flat out said they’re nothing she can help me with, and now I’m stuck spending $3000 replacing all brake pads at 14,800 miles of Highway driving. Extremely disappointed with every level of service.
Not recommend. Beware when retuning a lease. Always ask for a pre-inspection. They will charge you for everything, even if they have to make up problems.
Also, I am not sure why they send those tire measure thread cards prior to the …
Big negative ⭐️ It is so unfortunate to see so many positive reviews from this location and then to have my experience not be the same. I recently took my vehicle to this Audi location to be serviced, I was advised that a diagnostics test …
WORST CUSTOMER EXPERIENCE OF MY LIFE! Will never buy an Audi again. Bought a CPO 2017 Q3 there was a leak in the car. 3 dealers later they find the leak that was due to a windshield that Rockville had replaced before they sold the car. …
They are against free speech. Not the first time they ended up on the wrong side of history. I guess they didn’t much learn from WW2
Thought Audi were good cars because of their service and reputation. I got my a6 serviced at Audi Smithtown. My adaptive braking stopped working. they fixed it and charged me $785. But it wasn’t fixed took it back and they had car about 3 …
Poor customer service. They don’t care about the customer. Long story short, my parents have 2 Audi’s and one of them has a timing chain issue and a turbo issue and the car has low miles. My parents always take their cars to an Audi dealer …
i would give 0 stars but not available. Horrible customer service. I have a 2012 A5 with a known timing chain issue that i just found out about because I need a motor. Last year there was a class action lawsuit for this issue and Audi …
I want to send Audi of America a complaint about their dealer at Continental Audi in Naperville IL. During the buying my third Audi from this dealer, they choose to enrich themselves and cheat a customer. I turned in my leased 2015 A5 …
I have several Audi’s, my most recent being a 2010 S5. Beautiful car in mint condition and 78,000 miles. It recently alerted me to pull over immediately and turn off the car. It was overheating with no prior warnings. I had it diagnosed and …
Audi America & the dealerships need to stand behind the vehicles to better represent the brand.
The front license plate on my brand new Audi A6 was attached to my car off …
Like other reviewers I would rate the Audi organization with “0” stars. What a gimmick! They claim to be a high end, high quality, and high price automobile and that couldn’t be further from the truth. …
AUDI New Orleans has to be the most unprofessional, unorganized, dealership in the world! Shipped my car there the day before my service appointment, called 2 days later and they had to “walk the lot” to find my car…had not looked at it …
Q7 2020 14,000 miles and the entire MMI instrument control panel frozen due to the cold. 30 min of driving still not responsive. Known issue. Those heated seats I paid extra for? Can’t turn on; can’t adjust the heat…. Last setting defrost so body and feet not getting heat. Never an issue with my Mercedes or BMW.
I have owned a number of Audi’s including an R8. My 2016 A6 will be my last due to the poor corporate service and poor company attitude in dealing with a known issue. At 13k miles my rotors were warped. The service tech told me at the time …
I got an invoice from Audi USA for $439.10 for “Property Taxes.” I called customer services, and I had to set up a call back because the waiting time was 10 minutes. Finally, they called me after two hours. It turns out that the charge is a …
I leased a new Q5 on June 14. The garage door opener wouldn’t function, so the dealer’s IT guy came and set it up. A day later the Sirius link went dead, the car needed to rebooted. Then all the language prompts switched to German, which is …
Purchased a brand new Audi A3 from my local Audi dealer (Audi of Nashua). I was told when I purchased the vehicle that the first service would be complimentary with no charge. The dealer decided not to honor their word when time came for …
Clearly these guys have not learned after paying over $1B for Diesel cheatings.. Audi has world’s worst customer experience. Audi/VW bluntly lie to consumers by omission about Audi Connect options (they are not never clearly disclosed), …
I reserved an Audi Q8 Prestige back in OCTOBER 2021 at the AUDI North Miami Dealer. I was told that the car would be arriving in December. Then moved to January 2022. In December they said that it was delayed to end of January or early …
Do not buy an Audi e-tron. 31,300 miles and coolant infiltrated the motor, causing a complete failure. Audi replaced the motor (in the shop from 3/28-5/5 of 2022), but didn’t fix the root-cause of the issue, so fully anticipated that this …
Audi of America has terrible customer service. The “advocates” are rude and refuse to transfer you to a supervisor when requested multiple times. I have been told “ supervisors can’t do anything and will not be able to help”. Their …
My 2018 Audi Q5 was purchased in 2017 with a 5-year Audi Care package. The car’s current mileage is approximately 36,000 miles. I have brought my car to an Audi dealer for services every year on time and have taken very good care of my car. …
I’ve been audi enthusiast for years and have owned several. I’ll be looking at switching brands because for the AWFUL service I get at every audi dealership period. Love the cars, can’t stand trying to get them fixed.
I am embarrassed to be an Audi A8 owner. Your decision to pull advertising from Twitter let’s me know that Audi’s views are so far from mine that I can no longer be part of the family. I am disgusted. Go woke, go broke. I will be out of this Audi soon, buying from a company where people like me are appreciated.
Extremely poor corporate attitude and customer service relating to warranty of new Audi R8. …
I am having a horrible experience with my new 2023 Q3 43 Tfsi S Line Quattro. I purchased my brand-new vehicle on October 3, 2022, in full cash payment for 51,983.48. One month forward, I start having issues with the SOS module with it …
My buying experience at Audi Columbia was great and I love my 2022 SQ5. My only complaint would be the MyAudi app is very limited in functions compared to most other manufacturers. It’s extremely basic. My biggest complaint is with the …
Our 1 year old vehicle broke down on Sunday, Oct. 9. We called Audi Roadside Assistance, which Audi USA advertises as the most “comprehensive owner privileges”, to have the vehicle towed to an Audi Service Center. It is five days later, and …