I have called multiple times and each time the wait time to speak with a customer service representative has been longer than 30 plus minutes was still unable to get a hold of anyone.
I have been on hold for 20+ minutes. Your website says you do not closed until 445pm, so how is it possible that no one is available to pick up a phone call!
Unfortunately I have no choice but to use Austell Gas. I always send my payment on time, but for some odd reason 3 times now they have said they did not receive it. Horrible customer service.
This company charges the highest i have ever seen for natural gas you have a fluctuating rate you can not lock in a per therm rate like other companies..they say they have their own gas lines they do not have to compete how unamerican can …
Horrible company! I just moved in my new residence and they were unable to provide services due to the fact that they did not have employees available to come to my residence. Unfortunately they are the only company that provides gas services for my subdivision or else I would absolutely go with a different company!
Website is very outdated, to the point I can’t see my current balance on it. I have call in and wait for some to tell me then go to the website and still get extra charges for paying online. On top of it being high.
The wait times for talking to a customer service representative is always 30+ minutes! The online bill pay never works, and the automated bill pay over the phone will hang up on you!
Making payments online does not always account correctly; however, when calling in, customer service always corrects the issue with ease. Online system needs lots of work!
There to pay my bill and they will work with you. Can even buy a new stove or heating unit there at discounted rate and it’ll be added to you monthly bill. Can pay in increments.
Called last week about billing issue, someone said they would call me back the following day after investigating. Never did. So I attempted to call back today only to wait on hold. Because I had to get back to work, I could only hold 18 minutes this time. Poor wait times
If you are forced to use Austell Natural Gas (odds are you are since they seem to monopolize neighborhoods left and right), be prepared to pay double if not triple what you are used to. Their therm rate is never under $1/therm and your …
I pay all my other utility bills online and they don’t charge a fee for it.
However, Austell Natural Gas does. They charge almost $4 just to pay online. Cheaper to send in a check via mail.
Great company! Also I saw a comment talking about Autopay. If you read the second page of your bill, you will see the instructions on how to apply for Autopay. Just look for the application online and they will require a VOID check to set …
The customer service means nothing to this company. I jumped through hoops to get service even turned on they made my land lord drive over here to verify he was the land owner what a joke. I work with B to B all day long and deliver …
Customer service may be great. But the cost per Therm is OUTRAGEOUS. They are triple what every one else pays. Look at your bills people. The charge enough that they should have FREE online bill pay.
God awful time these last two months to pay my gas bill. They open too late and close too early. I work from 8 to 5 and depend on the online service to pay my bill. But since the switched to Western Union to pay. Not a single f***en payment …
Customer Service staff friendly, but answers to concerns aren’t answered!
Price per therm is through the roof!!
Received the latest bill which was showing a “SR DISC APPL” notice! …
Austell Gas is fine, if you do not have a problem paying your bill. I called last year and asked if I could work out a payment plan. I was one month late, out of work , recently diagnosed with breast cancer and undergoing breast restoration …
I am new to Cobb County and had to get new service setup. I called Monday morning and was told they’d be here between then ( around 8 am ) and 4:45.
Well 3 o’clock came and I called back to check on them. Was told that the …
This is by far the Highest Priced Gas Company in Cobb County. And Austell Gas is the Highest Priced Gas Company by Choice! They have a MONOPOLY on the gas lines from Austell to well inside the Marietta City Limits. And I’m closer to the …
Austell Gas is far behind the times in the way they conduct business. Their website is outdated and the online payment method is not user friendly. Likewise, I have found their over the phone customer service to be generally unfriendly. I …
Well I have been a commited customer since 1992. I have purchased 2 gas hot water heaters during this time. Austell Gas System has installed both of them to residence. I was looking forward for them to install the 3rd water heater. I was …
I am a small business owner in downtown Austell my gas was on for one month and I received a bill for $789.02 MY GAS WAS SHUTOFF because of non-payment and turn over to this Attorney for the city for collections. Now I have two problem with …
I’ve been a customer for over 40 years. Whether I call with a question or deliver my payment in person, everyone is always very courtesy, polite, helpful, respectful and greeted with a huge smile and hello. I am thankful to God for Austell Gas System. Prayers to all!!
I gave them a two star because I haven’t had a bad customer service experience here. That’s the only good thing I can really say. In order to pay online you have to use internet explorer and there is a fee. If you don’t want to pay a fee …
Is 0 stars an option? What is the point of having an online payment option if you can’t see your account balance or payment history? You charge me $3.75 to make a payment so I shouldn’t have to call and wait on hold for 25 mins to determine …
I would give zero stars if I could. Absolute worst experience I’ve ever had with a utility company. The website is a disaster. It feels like a wild goose chase to access your account with having to log in multiple times and log in under a …
They make it very difficult to do things like pay your bill without creating a profile, but then they also make it difficult to create a profile. I’m comfortable filling out forms on the internet, but the process of paying your bill, and creating a profile is ridiculous.
Best experience in an emergency situation..Chuck came out very prompt to check for a gas leak which he did discovered one. He shut my gas off and stated that the leak had to be fixed and would come back and turn it on. Three days later it …
Service is great so long as you never have a problem. Should you need to call for assistance the customer service reps are completely incompetent and have no knowledge of their policies or practices. The way of our future is progressive, …
I’m not sure why Austell Gas has put up with me for so long. Not to say too much about myself, but I am the worst at paying them late. They are always so polite though. We also bought two gas heaters from them on installments. The first one …
The customer service reps are nice but they have a monopoly in the area. Which would be okay if they were even the slightest bit competitive with rates. Their prices are insane and you cannot lock in fixed rates. I hate it and wish I could …
So, I originally gave this company a 1 star review, but I think I was being overly harsh. The customer service I’ve received personally has been above and beyond. Furthermore, prices actually do seem to be better than those of competing …
**I am adding a star and updating my review. Austell Gas has FINALLY changed their payment processing vendor and paying your bill is a thousand times easier now. …
I have an auto payment set up. The purpose of the auto pay setup is to stop sending a paper check for payment by due date. Also to avoid receiving the paper bill by mail. I don’t understand, why Austell Gas is still sending a paper bill …
(Translated by Google) Good excellent service
(Original)
Buen servicio Exelente
(Translated by Google) Excellent atention
(Original)
Muy buena atencion
(Translated by Google) Good customer service
(Original)
Buena atención a los clientes
Service is good but their rate is ridiculous compared to other providers.
Work place
Friendly staff
Friendly staff
Good service
Good service
Great service
Great service
Quick service
on point when needed
Great coffee
Great service
Great service.
Easy service.
Ok
Great company.
Horrible, horribly horrible, customer service!
Clean and fast service
Customer service is so so
Friendly costumer sirvice
Great gas company
Never a long wait and very friendly
They are prompt in attending to customers.
Excellent customer service.
Good products bad service installation people
Always receive quick service.
bill pay was quick and easy..
Really great customer service
Very nice and curtious people warm and greeding
Been on hold for over 20 minutes and I’m still on hold
Liked slot very friendly and helpful 😃 …
Awesome customer service… Waiting time is minimal…
Not good entrance for payment drop off.
Your site has been hacked. Wonderful
I have waited 45 minutes to speak to customer service but NO ONE ANSWERED!!!! 😡😡😡 …
Very nice staff. I love going there.
They are the worst but stuck with them as the only gas provider in the area
Worst customer service I’ve ever experienced.
It was smaller than i expected. And there wasn’t alot of choice for gas heaters which is what we went there for.
If you could be anywhere’s else beat it but I doubt it this place is the best prices.
Good service. I only wish that you could pay online
Great people who go out of their way to help the elderly and provide good service.
Service is fast and the facility is very clean inside n outside.
Always a pleasure to go there without waiting on a long lines to handle business.
If you’re not available to get your mail, there is no way to log in to get your bill.
They dont answer the phone. Customer service will hangup and keep you on call forever.
I have called multiple times and each time the wait time to speak with a customer service representative has been longer than 30 plus minutes was still unable to get a hold of anyone.
Overpriced and your online payment utility is a freaking mess. Don’t use WU, fix your online payment utility!!
TERRIBLE CUSTOMER SERVICE IF I DIDNT HAVE TO GO THROUGH THESE PEOPLE I WOULDNT. NOT ANHAOPY CUSTOMER AND THEY OVERCHARGE BIG TIME
Had no problems with the gas have to pay it every month nice place and the CS is very nice.
Kind and responsible customer service. Quick. In and out. Ability to talk over phone and make arrangements if needed.
I have been on hold for 20+ minutes. Your website says you do not closed until 445pm, so how is it possible that no one is available to pick up a phone call!
Nice people..the only thing that I DON’T LIKE is having to pay a fee for paying my bill online!! Please change this! Thanks
Very helpful folks. When setting up service they waive the $100 deposit once you have history with them.
(0) Stars! This is the worst company EVER. If you have any other option, go with it… I promise you’ll thank me later.
Want to pay with account number over the phone and they don’t accept it. That’s poor service.
Very friendly and fast staff. I don’t mind going in there to pay my bill every month because they are nice people.
Website goes down often, or the website wont show your total amount due so you have to take a random stab at how much you owe.
I don’t understand why this company won’t just automatically charge my bank account every month. It’s 2017 freaking enable autopay!
Unfortunately I have no choice but to use Austell Gas. I always send my payment on time, but for some odd reason 3 times now they have said they did not receive it. Horrible customer service.
This company charges the highest i have ever seen for natural gas you have a fluctuating rate you can not lock in a per therm rate like other companies..they say they have their own gas lines they do not have to compete how unamerican can …
Horrible company! I just moved in my new residence and they were unable to provide services due to the fact that they did not have employees available to come to my residence. Unfortunately they are the only company that provides gas services for my subdivision or else I would absolutely go with a different company!
Website is very outdated, to the point I can’t see my current balance on it. I have call in and wait for some to tell me then go to the website and still get extra charges for paying online. On top of it being high.
The wait times for talking to a customer service representative is always 30+ minutes! The online bill pay never works, and the automated bill pay over the phone will hang up on you!
The new online bill pay is the worst. $3.75 charge and it takes 30 minutes no thanks. Id rather take time to write a check and mail it.
Making payments online does not always account correctly; however, when calling in, customer service always corrects the issue with ease. Online system needs lots of work!
There to pay my bill and they will work with you. Can even buy a new stove or heating unit there at discounted rate and it’ll be added to you monthly bill. Can pay in increments.
Called last week about billing issue, someone said they would call me back the following day after investigating. Never did. So I attempted to call back today only to wait on hold. Because I had to get back to work, I could only hold 18 minutes this time. Poor wait times
If you are forced to use Austell Natural Gas (odds are you are since they seem to monopolize neighborhoods left and right), be prepared to pay double if not triple what you are used to. Their therm rate is never under $1/therm and your …
I pay all my other utility bills online and they don’t charge a fee for it.
However, Austell Natural Gas does. They charge almost $4 just to pay online. Cheaper to send in a check via mail.
Great company! Also I saw a comment talking about Autopay. If you read the second page of your bill, you will see the instructions on how to apply for Autopay. Just look for the application online and they will require a VOID check to set …
The customer service means nothing to this company. I jumped through hoops to get service even turned on they made my land lord drive over here to verify he was the land owner what a joke. I work with B to B all day long and deliver …
Customer service may be great. But the cost per Therm is OUTRAGEOUS. They are triple what every one else pays. Look at your bills people. The charge enough that they should have FREE online bill pay.
God awful time these last two months to pay my gas bill. They open too late and close too early. I work from 8 to 5 and depend on the online service to pay my bill. But since the switched to Western Union to pay. Not a single f***en payment …
Customer Service staff friendly, but answers to concerns aren’t answered!
Price per therm is through the roof!!
Received the latest bill which was showing a “SR DISC APPL” notice! …
Austell Gas is fine, if you do not have a problem paying your bill. I called last year and asked if I could work out a payment plan. I was one month late, out of work , recently diagnosed with breast cancer and undergoing breast restoration …
I am new to Cobb County and had to get new service setup. I called Monday morning and was told they’d be here between then ( around 8 am ) and 4:45.
Well 3 o’clock came and I called back to check on them. Was told that the …
This is by far the Highest Priced Gas Company in Cobb County. And Austell Gas is the Highest Priced Gas Company by Choice! They have a MONOPOLY on the gas lines from Austell to well inside the Marietta City Limits. And I’m closer to the …
Online payment system is terrible. Causes late payments, can’t create account, counterintuitive. Just plain awful. …
Worst experience Iv ever had with a utility company. Their online payment method is a joke! Good luck getting your bill paid every month
Austell Gas is far behind the times in the way they conduct business. Their website is outdated and the online payment method is not user friendly. Likewise, I have found their over the phone customer service to be generally unfriendly. I …
Well I have been a commited customer since 1992. I have purchased 2 gas hot water heaters during this time. Austell Gas System has installed both of them to residence. I was looking forward for them to install the 3rd water heater. I was …
I am a small business owner in downtown Austell my gas was on for one month and I received a bill for $789.02 MY GAS WAS SHUTOFF because of non-payment and turn over to this Attorney for the city for collections. Now I have two problem with …
I’ve been a customer for over 40 years. Whether I call with a question or deliver my payment in person, everyone is always very courtesy, polite, helpful, respectful and greeted with a huge smile and hello. I am thankful to God for Austell Gas System. Prayers to all!!
I gave them a two star because I haven’t had a bad customer service experience here. That’s the only good thing I can really say. In order to pay online you have to use internet explorer and there is a fee. If you don’t want to pay a fee …
Is 0 stars an option? What is the point of having an online payment option if you can’t see your account balance or payment history? You charge me $3.75 to make a payment so I shouldn’t have to call and wait on hold for 25 mins to determine …
I would give zero stars if I could. Absolute worst experience I’ve ever had with a utility company. The website is a disaster. It feels like a wild goose chase to access your account with having to log in multiple times and log in under a …
They make it very difficult to do things like pay your bill without creating a profile, but then they also make it difficult to create a profile. I’m comfortable filling out forms on the internet, but the process of paying your bill, and creating a profile is ridiculous.
Best experience in an emergency situation..Chuck came out very prompt to check for a gas leak which he did discovered one. He shut my gas off and stated that the leak had to be fixed and would come back and turn it on. Three days later it …
Service is great so long as you never have a problem. Should you need to call for assistance the customer service reps are completely incompetent and have no knowledge of their policies or practices. The way of our future is progressive, …
I’m not sure why Austell Gas has put up with me for so long. Not to say too much about myself, but I am the worst at paying them late. They are always so polite though. We also bought two gas heaters from them on installments. The first one …
The customer service reps are nice but they have a monopoly in the area. Which would be okay if they were even the slightest bit competitive with rates. Their prices are insane and you cannot lock in fixed rates. I hate it and wish I could …
So, I originally gave this company a 1 star review, but I think I was being overly harsh. The customer service I’ve received personally has been above and beyond. Furthermore, prices actually do seem to be better than those of competing …
**I am adding a star and updating my review. Austell Gas has FINALLY changed their payment processing vendor and paying your bill is a thousand times easier now. …
I have an auto payment set up. The purpose of the auto pay setup is to stop sending a paper check for payment by due date. Also to avoid receiving the paper bill by mail. I don’t understand, why Austell Gas is still sending a paper bill …
A great company. They’ve caught & repaired a pipe that was leaking gas at the meter. Have repaired gain main breaks very rapidly.