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I can never log into their website and have tried multiple different materials and locations when attempting to log in. Isn’t using the website supposed to be the quickest method of payment? Fix your system Austin Energy.
I won”t bore with the details, except to say they treated a 67 year old like garbage, and put me in a horrible economic situation with their Nazi-like ” rules are rules, no exceptions.” …
ABSOLUTELY HORRIBLE!!!!!!!!! If i could give them 0 stars i would!
I WISH I COULD SWITCH TO A DIFFERENT COMPANY, OH WAIT I CANT IM STUCK WITH THIS JOKE OF AN ELECTRIC COMPANY
Worst company ever don’t care about anyone customer service is horrible just keep repeating the script if only there was another option other than paying for solar panels and the more I see go up the higher the bill is guess they are trying to recoup their losses…
You’d be better off setting money on fire to keep warm. LOL JK because if you live in city limits you have to pay this worthless monopoly with the least helpful, extremely condescending customer service.
I got a disconnect fee 7 days ago and I paid the charge requested two days ago which still got my electricity turned off today I literally had to argue for over an hour to admit that they messed up …
not very helpful they wouldn’t even turn my power on after I PAID my bill ON TIME. i had to wait an entire day for my electricity to be turned back on. seriously get it together and stop inconvencing peoples lives you crooks
Absolutely horrible. They know you are at their mercy and refuse to help you. Turned off utilities by mistake still want to charge the $55 to turn them back on and can’t speak to anyone else to waive the fee. HORRIBLE PEOPLE
Worth zero stars. Just got hung up on for the 3rd time today just trying to establish service. I can get a sentence or two in with the operator before their system hangs up on me. I dread the day I actually need them to fix something if this is what setting up service is like.
Guy came out to “take pictures”, somehow cuts a wire and now my house is out of power. Notated in my account but they don’t know what to do about it? Hilarious.
my bill is wrong every single month. they always add on fees that are incorrect or double charge us. the only reason i am giving them 2 stars is because their customer service department is very nice and helpful.
Their website is always down and makes it incredibly difficult to pay your bills. Their customer service phone line is always busy. Since the citizens of Austin don’t have a choice we have to drop our pants and just take it.
Third world power service in the middle of Texas. Beautiful day and power out again. Lost power 30+ times for hours at a time and no explanation as to why and how they are going to fix!
I have had good experiences with Austin Electricity since moving to Austin. I have not experienced outages and we signed up they waved the initial fees. I can’t complain.
If I could give it zero stars I would. Austin energy has atrocious customer service. I called about questions regarding my bill. Instead of helping me they told me my question was invalid and failed to offer me a solution. A joke of a …
I’ve moved around a lot and never experienced any electric company this awful. They are the only place in town, so there is nothing we can do and they are very aware of that! I’m assuming that any positive review is by an Austin Energy employee.
JUST tried to add a post; site would not allow me to post a 2nd post. I was singing prasies of City of Austin, but their website stinks.
Why can’t the Search function search within iPhoto? Do you realize how many …
Great customer service every time I called! Make sure to get your deposit back and retrieve a credit recommendation form so you won’t have to pay another deposit for a new company in the future.
The smart meters on the side of your house is KILLING YOU!!!! Austin energy will let you opt out for $75! Smart meters pump radiation into your house, and invade your privacy do to the radio transmitter on them to report activity in your …
I talked to a very friendly customer service rep: polite, helpful, and informative- she even wished me Happy Birthday two days in advance. Hopefully more people start having the same experience I did with their company.
Lots of disgruntled customers here! However, I’m a content 10 year customer with many interactions including my primary residence and my rental property – and I’ve recently installed a solar panel system with generous incentives from Austin Energy. Thanks!
Just spoke wIth Annie and she helped me create an account and get utilities to my new apt in about 5 minutes. I was taken back by the high quality service. The process was much easier than expected.
At first, I had a very poor experience with a seemingly uncaring and bureaucratic agency. Then some good people who work at Austin Energy stepped up and took care of my issue. So there are good people there, and I’ll adjust my rating accordingly.
Just absolutely terrible. On 5/22/15 the power went out all over austin. I live in an apartment and every building in my complex has power, the church next door has power, the 711 up the road has power, but not my building. Well, the …
My experience with the monopoly, ahem, I mean Austin Energy, has been a bad one. My bill is about 500 dollars every month and nothing I do to curb water or electrical usage has mattered when the base charge rate per kw starts (yes, starts) …
This is the worst, I think some of these people need to be fired. I closed this account 6/14/2015 and on the same day the addresses account went to another person. They continue to bill me $10 after my account was closed. I thought the …
Austin Energy driver Christopher Martinez- 07-2010 with no license hits me from behind at a yield sign push me out into traffic. Austin Energy then pulls up my tickets and claims I was warrant eligible and lied and said, I allegedly fled …
Austin Energy is so much cheaper than any utility company around – it’s incredible. We don’t even know how lucky we are – there are folks in Pflugerville with $350 monthly water bills – water alone. We set up our bill to automatically pay …
I have been a valued customer for a long time and I had a big balance due and cleared it out. Given that I was late only two times in three years they want to charge me a 200 deposit for my new place. Which I think is crap because I never …
Logged in to their site to make a payment, payment menu is (yet again) “Temporarily Unavailable,” called customer service in order to pay the bill somehow (it’s the light bill– they’ll turn it off if I don’t!), asked if the $4.00 phone …
I hate this company. With a passion. I’m currently on hold because these guys can’t figure out how to add service to a house using my business account. Worst of all, it’s Friday, I need power by Monday morning, and they can’t give me a …
Terrible customer service, slow follow-up, and inaccurate billing periods. It can be difficult to get a real person on the phone, and their hours are inconvenient because they are closed weekends. I used to live in Round Rock where there …
Austin Energy has to be the worst company i have ever dealt with. I don’t know or understand why in this city we can’t choose our own electric company but being Bullied into choosing AE should be a crime. A $200.00 deposit that they claim …
Austin energy has the worst customer service I’ve ever dealt with. They claim that since they’re the only energy company in town it makes them more affordable. Even if that were true it is not worth dealing with them. These employees are sketchy and unprofessional.
I have both positive and negative things to say about Austin Energy. First of all, when I contacted them about using Bill Pay twice, I was told I could only use the options on their webpage about payment options. I was told that twice, but …
I called their customer service and inquired on the proper steps to close my account and receive a check for the credit balance on my account. The CSR said closing it online would automatically send out a check for the balance. Fast …
I thought I set up autopay and some how messed it up so my bill wasn’t being paid, which I understand is my fault. I wasn’t watching my billing thinking it was paid, I randomly open a bill nine months later because I was curious how the …
Past several payments were cancelled and I was never notified. They’re more than happy to send you a bill but letting you know your payment was not processed is not their job. My bank account information hadn’t changed, there was no reason …
I actually had a nice customer service rep and didn’t wait too long, but the city of Austin is a greedy, disgusting machine that only wants to exploit their customers for as much money as they can get. Everyone has to pay a deposit, …
Worst bureaucracy I have ever dealt with. Ignorant customer service representatives that actually upset and argue with customers. They create more frustration than the actual issue. There is never a Supervisor or Manager available to …
Terrible monopoly, there is $30 in charges and fees per month minimum. (mind you , I live in an apartments) The fees are broken down into, street fees, community fees, customer service fees, processing fees, billing fees, late fees on …
If I could put zero stars I would…I’ve been living in Austin for four years now and the utility company is literally the worst part about living here outside of traffic. I recently called to figure out why my bill wasn’t populating in the …
i would give this 0 stars and i wish i could write 10,000 bad reviews for austin energy…not only did they withrdraw $270 (start up and deposit fees) TWICE, leaving me about $300 in the hole with my bank due to overdraft fees, but they …
I read these reviews and I just don’t understand the disparity. I have several rental properties and call more frequently than the average customer, and have for many years. I have had very good, courteous, efficient service consistently. …
Horrible business! Horrible service! Shut off my electricity on a Friday on “accident”, a techniciton came by the house to say he was supposed to turn the electricity off to my new apartment, I told him no I just switched it to my name in …
This company is awful. Not easy to work with, not helpful when you are disputing your bill, and altogether greedy. I placed the wrong date on my transfer of service request and called to change it. They said too bad. I am now paying someone …
The unfortunate thing about Austin Energy is that regardless of how much rant, rave, and swear about their customer service (or lack thereof), there’s absolutely nothing you can do about it. …
I work in Customer Service for an Austin company and this is really, really shameful customer service. I spend my days on the phone taking calls, calling out, or answering support requests. If I copped an attitude the way these folks did, I …
To say that the customer service reps at Austin Energy are rude and unprofessional is an understatement. I have worked in customer service for 30 years and I am shocked at the level of disdain for their customers. My daughter called Austin …
This place is pathetic
Scam scam scam
Wish I had other options.
Austin Energy = Greed
Ok
I can never log into their website and have tried multiple different materials and locations when attempting to log in. Isn’t using the website supposed to be the quickest method of payment? Fix your system Austin Energy.
Crooks.
No good service that’s it.
DOES NOT CLOSE AT NINE. HOURS ARE WRONG
I won”t bore with the details, except to say they treated a 67 year old like garbage, and put me in a horrible economic situation with their Nazi-like ” rules are rules, no exceptions.” …
Terrible, no clue about customer service for a premium rate.
Our nonprofit, solar and renewable energy service.
Awful company. they treat their customers like trash.
They overcharge you then don’t send you a detailed bill.
Awful service, never new why new random charges would pop up on new bill.
Can we please petition to get other forms of energy here? I have had enough with their BS
Worst possible organization. Customer service is a joke and they can burn in hell for all I care
Customer service reps were all rude, they took my money and still cut my lights off!
They are the worst energy company… There should be an option for 0 stars.
Power went out at 5:01… it’s 9:18 and we still don’t have power
worst customer service ever and 3x more than perdenales
If this company didn’t have a monopoly here, I would leave them before I could blink. 😧 …
They are so disorganized. Let’s push for competitive energy. No reason why they are still a monopoly.
I feel sorry for all of us that have to use this terrible company. They’re pretty much the Comcast of utility companies.
Worst electric company. We need to get out of monopoly and have competitive pricing
ABSOLUTELY HORRIBLE!!!!!!!!! If i could give them 0 stars i would!
I WISH I COULD SWITCH TO A DIFFERENT COMPANY, OH WAIT I CANT IM STUCK WITH THIS JOKE OF AN ELECTRIC COMPANY
Let’s not forget the power will go out next year too. They didn’t fix a single thing.
Worst company ever don’t care about anyone customer service is horrible just keep repeating the script if only there was another option other than paying for solar panels and the more I see go up the higher the bill is guess they are trying to recoup their losses…
You’d be better off setting money on fire to keep warm. LOL JK because if you live in city limits you have to pay this worthless monopoly with the least helpful, extremely condescending customer service.
I got a disconnect fee 7 days ago and I paid the charge requested two days ago which still got my electricity turned off today I literally had to argue for over an hour to admit that they messed up …
not very helpful they wouldn’t even turn my power on after I PAID my bill ON TIME. i had to wait an entire day for my electricity to be turned back on. seriously get it together and stop inconvencing peoples lives you crooks
Absolutely horrible. They know you are at their mercy and refuse to help you. Turned off utilities by mistake still want to charge the $55 to turn them back on and can’t speak to anyone else to waive the fee. HORRIBLE PEOPLE
Worth zero stars. Just got hung up on for the 3rd time today just trying to establish service. I can get a sentence or two in with the operator before their system hangs up on me. I dread the day I actually need them to fix something if this is what setting up service is like.
Terrible customer service. Somehow, my online account seems to “never have been registered” despite having logged in on a monthly basis. …
Guy came out to “take pictures”, somehow cuts a wire and now my house is out of power. Notated in my account but they don’t know what to do about it? Hilarious.
my bill is wrong every single month. they always add on fees that are incorrect or double charge us. the only reason i am giving them 2 stars is because their customer service department is very nice and helpful.
Their website is always down and makes it incredibly difficult to pay your bills. Their customer service phone line is always busy. Since the citizens of Austin don’t have a choice we have to drop our pants and just take it.
Austin Energy please explain in your response how usage for one month in a 400 sq. foot apartment exceeds $400. …
Third world power service in the middle of Texas. Beautiful day and power out again. Lost power 30+ times for hours at a time and no explanation as to why and how they are going to fix!
I have had good experiences with Austin Electricity since moving to Austin. I have not experienced outages and we signed up they waved the initial fees. I can’t complain.
If I could give it zero stars I would. Austin energy has atrocious customer service. I called about questions regarding my bill. Instead of helping me they told me my question was invalid and failed to offer me a solution. A joke of a …
I’ve moved around a lot and never experienced any electric company this awful. They are the only place in town, so there is nothing we can do and they are very aware of that! I’m assuming that any positive review is by an Austin Energy employee.
JUST tried to add a post; site would not allow me to post a 2nd post. I was singing prasies of City of Austin, but their website stinks.
Why can’t the Search function search within iPhoto? Do you realize how many …
Great customer service every time I called! Make sure to get your deposit back and retrieve a credit recommendation form so you won’t have to pay another deposit for a new company in the future.
I would like to rate it with negative stars. There are a series of problems:
– they make constant mistakes about everything …
The smart meters on the side of your house is KILLING YOU!!!! Austin energy will let you opt out for $75! Smart meters pump radiation into your house, and invade your privacy do to the radio transmitter on them to report activity in your …
I talked to a very friendly customer service rep: polite, helpful, and informative- she even wished me Happy Birthday two days in advance. Hopefully more people start having the same experience I did with their company.
Lots of disgruntled customers here! However, I’m a content 10 year customer with many interactions including my primary residence and my rental property – and I’ve recently installed a solar panel system with generous incentives from Austin Energy. Thanks!
Just spoke wIth Annie and she helped me create an account and get utilities to my new apt in about 5 minutes. I was taken back by the high quality service. The process was much easier than expected.
At first, I had a very poor experience with a seemingly uncaring and bureaucratic agency. Then some good people who work at Austin Energy stepped up and took care of my issue. So there are good people there, and I’ll adjust my rating accordingly.
The beauty of running a monopoly – my review means nothing to them.
The most egregious offense that drove me to write this – I moved to a new …
Just absolutely terrible. On 5/22/15 the power went out all over austin. I live in an apartment and every building in my complex has power, the church next door has power, the 711 up the road has power, but not my building. Well, the …
My experience with the monopoly, ahem, I mean Austin Energy, has been a bad one. My bill is about 500 dollars every month and nothing I do to curb water or electrical usage has mattered when the base charge rate per kw starts (yes, starts) …
For Austin being such a tech friendly town, you think their energy provider could get thier game together. …
This is the worst, I think some of these people need to be fired. I closed this account 6/14/2015 and on the same day the addresses account went to another person. They continue to bill me $10 after my account was closed. I thought the …
Austin Energy driver Christopher Martinez- 07-2010 with no license hits me from behind at a yield sign push me out into traffic. Austin Energy then pulls up my tickets and claims I was warrant eligible and lied and said, I allegedly fled …
Austin Energy is so much cheaper than any utility company around – it’s incredible. We don’t even know how lucky we are – there are folks in Pflugerville with $350 monthly water bills – water alone. We set up our bill to automatically pay …
I have been a valued customer for a long time and I had a big balance due and cleared it out. Given that I was late only two times in three years they want to charge me a 200 deposit for my new place. Which I think is crap because I never …
Logged in to their site to make a payment, payment menu is (yet again) “Temporarily Unavailable,” called customer service in order to pay the bill somehow (it’s the light bill– they’ll turn it off if I don’t!), asked if the $4.00 phone …
I hate this company. With a passion. I’m currently on hold because these guys can’t figure out how to add service to a house using my business account. Worst of all, it’s Friday, I need power by Monday morning, and they can’t give me a …
Terrible customer service, slow follow-up, and inaccurate billing periods. It can be difficult to get a real person on the phone, and their hours are inconvenient because they are closed weekends. I used to live in Round Rock where there …
Austin Energy has to be the worst company i have ever dealt with. I don’t know or understand why in this city we can’t choose our own electric company but being Bullied into choosing AE should be a crime. A $200.00 deposit that they claim …
If I could give it a 0 stars I would. Horrible customer service, horrible website, horrible fees. …
Austin energy has the worst customer service I’ve ever dealt with. They claim that since they’re the only energy company in town it makes them more affordable. Even if that were true it is not worth dealing with them. These employees are sketchy and unprofessional.
I have both positive and negative things to say about Austin Energy. First of all, when I contacted them about using Bill Pay twice, I was told I could only use the options on their webpage about payment options. I was told that twice, but …
I called their customer service and inquired on the proper steps to close my account and receive a check for the credit balance on my account. The CSR said closing it online would automatically send out a check for the balance. Fast …
I thought I set up autopay and some how messed it up so my bill wasn’t being paid, which I understand is my fault. I wasn’t watching my billing thinking it was paid, I randomly open a bill nine months later because I was curious how the …
Past several payments were cancelled and I was never notified. They’re more than happy to send you a bill but letting you know your payment was not processed is not their job. My bank account information hadn’t changed, there was no reason …
I actually had a nice customer service rep and didn’t wait too long, but the city of Austin is a greedy, disgusting machine that only wants to exploit their customers for as much money as they can get. Everyone has to pay a deposit, …
Worst bureaucracy I have ever dealt with. Ignorant customer service representatives that actually upset and argue with customers. They create more frustration than the actual issue. There is never a Supervisor or Manager available to …
Terrible monopoly, there is $30 in charges and fees per month minimum. (mind you , I live in an apartments) The fees are broken down into, street fees, community fees, customer service fees, processing fees, billing fees, late fees on …
If I could put zero stars I would…I’ve been living in Austin for four years now and the utility company is literally the worst part about living here outside of traffic. I recently called to figure out why my bill wasn’t populating in the …
i would give this 0 stars and i wish i could write 10,000 bad reviews for austin energy…not only did they withrdraw $270 (start up and deposit fees) TWICE, leaving me about $300 in the hole with my bank due to overdraft fees, but they …
Has there ever been an investigation in to Austin Energy/City of Austin Utilities? …
I read these reviews and I just don’t understand the disparity. I have several rental properties and call more frequently than the average customer, and have for many years. I have had very good, courteous, efficient service consistently. …
Horrible business! Horrible service! Shut off my electricity on a Friday on “accident”, a techniciton came by the house to say he was supposed to turn the electricity off to my new apartment, I told him no I just switched it to my name in …
This company is awful. Not easy to work with, not helpful when you are disputing your bill, and altogether greedy. I placed the wrong date on my transfer of service request and called to change it. They said too bad. I am now paying someone …
The unfortunate thing about Austin Energy is that regardless of how much rant, rave, and swear about their customer service (or lack thereof), there’s absolutely nothing you can do about it. …
I work in Customer Service for an Austin company and this is really, really shameful customer service. I spend my days on the phone taking calls, calling out, or answering support requests. If I copped an attitude the way these folks did, I …
To say that the customer service reps at Austin Energy are rude and unprofessional is an understatement. I have worked in customer service for 30 years and I am shocked at the level of disdain for their customers. My daughter called Austin …
Like many of you, I was subjected to my own nightmare experience with Austin Energy. …
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Jennifer H. …