Austin Telco Federal Credit Union offers mortgages, credit cards, personal loans, free checking, and more serving Greater Austin and the surrounding areas. See more
They have the worst customer service after hours communication from people who don’t speak English well an it just makes it hard to speak about things that they can’t understand…I just an having a bad night an now bad morning…I’m so over it..now I have to be forced to go to the branch near by 🥲 …
Twice I’ve tried to book flights and they say you can remove limits, but then they don’t, no customer service, takes 2 days to get money promised 2 days ago, constant hassle, no customer service (4 years ago they were 24-7) still no flight, …
I can’t remember what the lady’s name was that helped me. But she was super polite and helpful. It didn’t take long to handle my business there. Excellent service.
So far so good! Getting an account set up was super fast and the ladies at the Jollyville branch are really nice.
I think I’m going to love banking here. =)
Debit card quit working and I had been moving due to work. They refused to help me in till I updated my address online. Then their card services department is only open during normal business hours so after hours you are screwed if have issues with your card.
Superior Service for — “Over 20 Years,” from Super ATF Credit Union — many Branches for Customers’ Convenience (both for Business and Personal accounts) — ALWAYS Accommodating — “10” RATING, I give from this Fully-100%-Satisfied Customer — ;))
Dont use this bank…just dont, fees are ridiculous, cant get ahold of anyone unless the bank is open. You have a deposit over 1000 be ready to wait a week for it… oh your pay check also is held for a few days too. Just dont use this bank the are more worried about making money off your money then they are your customer service.
Opened an account within days was faced with difficulty in accomplishing basic banking tasks. After numerous phone calls to various individuals within ATFCU, their customer service and accounting departments, I was continually confronted …
I drove clear across town, with bad Google map directions, to learn they won’t cash a check, written on their bank, in the drive through. Unless you are a member! And the teller was pretty much a jerk!! I’ve never been told that by any bank I’ve gone to. Very disappointing!
Applied for a new car loan on a Tesla. Once credit was pulled, I was notified that Austin Telco doesn’t finance new car loans with Tesla. But the website allowed me to select from prefilled drop down box, a new 2020 Tesla for the vehicle… …
I was charged with fees AFTER I closed my acct with a representative in person. I should have known they didn’t close it when I never received paperwork from them. They will charge weird fees like Overdraft even though they DO NOT ACTUALLY OVERDRAFT the acct DO NOT BANK HERE.
Georgetown
Shannon Kylberg was one of Two employees that assisted me in opening a new business account. She even called me later to make sure I was able to connect to my …
I’m not sure why I bank here, they are not open for business outside of my work hours, I have gotten a loan at several banks but declined here, I’ve had to call 3 weeks in a row about an unresolved case of fraud on my account, and they …
I have been a member of Austin Telco FCU for almost 30 years. It is the best credit union in Austin, Texas and possibly the entire State. I joined right before our current President, James Poplin, was hired. Poplin and his staff have …
Horrible credit union. I banked with Chase and had a much better experience. This has seriously been the most wildly unprofessional financial institution I’ve ever had to deal with. Things with them got so bad I had to get the federal …
I love my Austin Telco FCU. I have been banking with them since I was a teenager. Over 20 years. I am so happy and grateful that I am a member here. Every employee treats me so well. I always feel welcomed. …
Not a fan of this bank. They hook you with low interest rates. When I applied for an Auto Loan they wouldn’t give me the advertised rate despite a great credit score. The loan officer then added about $300 to my loan amount that was more …
My experience is based on the Stone Hill Town Center branch in Pflugerville. Branch hours are consumer unfriendly (who closes the lobby at 4?). Employees are unpleasant at best. Policy is to hold all paper check presented for NINE days …
VERY VERY BAD EXPERIENCE, BAD customer service they always do my transaction wrong, and wen a want to do a cash advance from another credit union they sensed me to different back while a have my account whit Telco. They put my money on hold …
I have been with Austin Telco for 17 years have had 5 auto loans through them currently two now. We were looking to get a personal loan of $8K to consolidate our credit cards. My wife went up there spoke to dawn in loan office and they …
Very bad customer service and knowledge of the products they offer. My husband called them about a loan for a new boat purchase from another state. They informed us it would not be an issue that we were purchasing it in another state and …
Ashley in the loan department came through when we needed her most! We were preapproved for a loan but you cannot sign documents in the branch. We were scheduled to pick up the car today and Ashley put together the docs, sent them to me …
We are very happy with Austin Telco.
Without any prior history with them,they approved two loans that my previos Credit Union RBFCU, was reluctant to approve, despite being with them for more than …
My wife has a loan through Austin telco. Yeah, it’s a great interest rate, but nowhere near the hassle of dealing with this completely outdated and incompetent bank. The system they have set in place seems to be completely reliant on you …
When our local bank started charging for checking accounts several years ago, a friend recommended Austin Telco. I’m so glad we switched. We’ve never had any problems with them, and when I had to transfer my mom’s account from a Houston …
The worst customer service I have ever experienced! I honestly have never had a good or even a decent experience at ANY Austin telco, it has always been really bad. The bank tellers are all rude and not helpful AT ALL!! I’m putting ALL …
The folks at Austin Telco helped me refinance my car. It took a few phone calls before I was able to get in to see someone but once I did, things went smoothly. …
I have been using Austin Telco for the past 6 years and love this local bank. While not being a fan of the big American conglomerate banks, this provides a great way to keep your money local and have it held with a trusted federal credit union. The employees are always super friendly also and get you through the drive thru quick.
Both my wife and I’s experience with financing vehicles through this credit union has been a debacle every time. I’m not sure if the issues are incompetence, a lack of training, or poor internal communication, but rest assured you will jump …
Lousy customer service, not a lot of features I’d expect (like credit line hooked to your overdraft protection), even during business hours the phone is frequently turned off, and the customer service reps that I’ve dealt with so far have …
The worst customer service of any bank I have ever come into contact with. Now that I no longer deposit 100’s of thousands of dollars here a year, they not longer want you as a customer. I live on SS disability and am treated like a …
I have been a member of Austin Telco for close to 10 years, and just recently decided to look into getting my vehicle refinanced for a lower interest rate. I wish the first person i spoke to could have told me more about the stipulations …
I like this credit union. I’ve been using them for nearly 2 decades, finance all my cars there. This is a pretty good credit union with great loan rates. I’ve typically found the staff to be friendly although a little inexperienced at …
I have been with Austin Telco for over 20 years. I’ve financed several cars through them and every time I’ve had exceptional service. I don’t have a credit card through them and don’t use the debit card much, but my family members have …
I have been a member of Austin Telco FCU since 1993. ALL my family auto loans are always from ATFCU. They are professional, loan paperwork is also easy even i went to Dallas and purchased my auto in 2019. …
Austin Telco is the worst, I made 2 deposits today, one with mobile deposit which went in okay but then disappeared, another thru the drive thru , were they told me there system was down, so they gave me a hand written receipt and said …
They have the worst customer service after hours communication from people who don’t speak English well an it just makes it hard to speak about things that they can’t understand…I just an having a bad night an now bad morning…I’m so over it..now I have to be forced to go to the branch near by 🥲 …
Bad customer service
Love them.
Need a branch in Elgin.
Terrible customer service.
Friendly, helpful staff.
Unpleasant experience. … I would not recommend.
horrible customer service in loan department!
Total confusion and lack of communication in the loan department.
would not bank with anyone else. always great and fast service.
I LOVE IT BECAUSE THEY PROTECT MY ACCOUNTS WITH THEM LIFE
They think they are the only credit union in town. There’s plenty of other options.
Fast friendly service
This bank has horrible customer service. The employees have little to no explanation to their bank polices.
Long holds on deposits!
Long lines in the lobby. …
Austin telco in Taylor tx is the best bank love those ladies there..with Derek Mcdonald.
There is plenty of other credit unions that will treat you with respect. Not this one.
I e on research is great. Only draw back us when tellers sit there with Windows closed. Seems like the could do paperwork else where
STAY AWAY FROM BUDA LOCATION
BUDA LOCATION IS HORRIBLE AND THEY MAKE YOU FEEL AS IF THEY DO WANT TO ASSIST …
Austin Telco has unfair and excessive overdraft fees. DO NOT BANK HERE!!
Excellent credit union, great customer service. I love the one in Leander.
Spoke to the manager here after their employee input my deposit wrong. She didn’t even care, will not be using this location. First and last time.
I
I like them they have help me I goes to the one off Techridge very polite
I’m beyond disappointed with this credit union. I’ve banked here for over ten years but they Apparently lost their integrity a while back.
Twice I’ve tried to book flights and they say you can remove limits, but then they don’t, no customer service, takes 2 days to get money promised 2 days ago, constant hassle, no customer service (4 years ago they were 24-7) still no flight, …
I can’t remember what the lady’s name was that helped me. But she was super polite and helpful. It didn’t take long to handle my business there. Excellent service.
Lots of drive thru lanes with the ATM located at the outer most lane.
So far so good! Getting an account set up was super fast and the ladies at the Jollyville branch are really nice.
I think I’m going to love banking here. =)
Austin Telco Federal Credit Union is the best non bank ecer! Got my car refinanced for a rediculously low rate!
Debit card quit working and I had been moving due to work. They refused to help me in till I updated my address online. Then their card services department is only open during normal business hours so after hours you are screwed if have issues with your card.
Superior Service for — “Over 20 Years,” from Super ATF Credit Union — many Branches for Customers’ Convenience (both for Business and Personal accounts) — ALWAYS Accommodating — “10” RATING, I give from this Fully-100%-Satisfied Customer — ;))
Dont use this bank…just dont, fees are ridiculous, cant get ahold of anyone unless the bank is open. You have a deposit over 1000 be ready to wait a week for it… oh your pay check also is held for a few days too. Just dont use this bank the are more worried about making money off your money then they are your customer service.
Opened an account within days was faced with difficulty in accomplishing basic banking tasks. After numerous phone calls to various individuals within ATFCU, their customer service and accounting departments, I was continually confronted …
I drove clear across town, with bad Google map directions, to learn they won’t cash a check, written on their bank, in the drive through. Unless you are a member! And the teller was pretty much a jerk!! I’ve never been told that by any bank I’ve gone to. Very disappointing!
Applied for a new car loan on a Tesla. Once credit was pulled, I was notified that Austin Telco doesn’t finance new car loans with Tesla. But the website allowed me to select from prefilled drop down box, a new 2020 Tesla for the vehicle… …
I was charged with fees AFTER I closed my acct with a representative in person. I should have known they didn’t close it when I never received paperwork from them. They will charge weird fees like Overdraft even though they DO NOT ACTUALLY OVERDRAFT the acct DO NOT BANK HERE.
Georgetown
Shannon Kylberg was one of Two employees that assisted me in opening a new business account. She even called me later to make sure I was able to connect to my …
I’m not sure why I bank here, they are not open for business outside of my work hours, I have gotten a loan at several banks but declined here, I’ve had to call 3 weeks in a row about an unresolved case of fraud on my account, and they …
I have been a member of Austin Telco FCU for almost 30 years. It is the best credit union in Austin, Texas and possibly the entire State. I joined right before our current President, James Poplin, was hired. Poplin and his staff have …
Horrible credit union. I banked with Chase and had a much better experience. This has seriously been the most wildly unprofessional financial institution I’ve ever had to deal with. Things with them got so bad I had to get the federal …
Michael and Rachel in Loan Department helped me and they were proficient and patient. …
I love my Austin Telco FCU. I have been banking with them since I was a teenager. Over 20 years. I am so happy and grateful that I am a member here. Every employee treats me so well. I always feel welcomed. …
The only reason this is a one star review is that you can’t select zero or negative stars. …
Not a fan of this bank. They hook you with low interest rates. When I applied for an Auto Loan they wouldn’t give me the advertised rate despite a great credit score. The loan officer then added about $300 to my loan amount that was more …
My experience is based on the Stone Hill Town Center branch in Pflugerville. Branch hours are consumer unfriendly (who closes the lobby at 4?). Employees are unpleasant at best. Policy is to hold all paper check presented for NINE days …
VERY VERY BAD EXPERIENCE, BAD customer service they always do my transaction wrong, and wen a want to do a cash advance from another credit union they sensed me to different back while a have my account whit Telco. They put my money on hold …
I have been with Austin Telco for 17 years have had 5 auto loans through them currently two now. We were looking to get a personal loan of $8K to consolidate our credit cards. My wife went up there spoke to dawn in loan office and they …
Very bad customer service and knowledge of the products they offer. My husband called them about a loan for a new boat purchase from another state. They informed us it would not be an issue that we were purchasing it in another state and …
Ashley in the loan department came through when we needed her most! We were preapproved for a loan but you cannot sign documents in the branch. We were scheduled to pick up the car today and Ashley put together the docs, sent them to me …
I have been a member since 1988 and I also have a business account as well. They go above and beyond for all my banking needs.
We are very happy with Austin Telco.
Without any prior history with them,they approved two loans that my previos Credit Union RBFCU, was reluctant to approve, despite being with them for more than …
My wife has a loan through Austin telco. Yeah, it’s a great interest rate, but nowhere near the hassle of dealing with this completely outdated and incompetent bank. The system they have set in place seems to be completely reliant on you …
When our local bank started charging for checking accounts several years ago, a friend recommended Austin Telco. I’m so glad we switched. We’ve never had any problems with them, and when I had to transfer my mom’s account from a Houston …
The worst customer service I have ever experienced! I honestly have never had a good or even a decent experience at ANY Austin telco, it has always been really bad. The bank tellers are all rude and not helpful AT ALL!! I’m putting ALL …
The folks at Austin Telco helped me refinance my car. It took a few phone calls before I was able to get in to see someone but once I did, things went smoothly. …
I have been using Austin Telco for the past 6 years and love this local bank. While not being a fan of the big American conglomerate banks, this provides a great way to keep your money local and have it held with a trusted federal credit union. The employees are always super friendly also and get you through the drive thru quick.
Both my wife and I’s experience with financing vehicles through this credit union has been a debacle every time. I’m not sure if the issues are incompetence, a lack of training, or poor internal communication, but rest assured you will jump …
I love Austin Telco, but not my bank
I have been a member for nearly 20 years.
I mostly appreciate the small things like …
Lousy customer service, not a lot of features I’d expect (like credit line hooked to your overdraft protection), even during business hours the phone is frequently turned off, and the customer service reps that I’ve dealt with so far have …
The worst customer service of any bank I have ever come into contact with. Now that I no longer deposit 100’s of thousands of dollars here a year, they not longer want you as a customer. I live on SS disability and am treated like a …
I have been a member of Austin Telco for close to 10 years, and just recently decided to look into getting my vehicle refinanced for a lower interest rate. I wish the first person i spoke to could have told me more about the stipulations …
I like this credit union. I’ve been using them for nearly 2 decades, finance all my cars there. This is a pretty good credit union with great loan rates. I’ve typically found the staff to be friendly although a little inexperienced at …
I have been with Austin Telco for over 20 years. I’ve financed several cars through them and every time I’ve had exceptional service. I don’t have a credit card through them and don’t use the debit card much, but my family members have …
I have been a member of Austin Telco FCU since 1993. ALL my family auto loans are always from ATFCU. They are professional, loan paperwork is also easy even i went to Dallas and purchased my auto in 2019. …
Austin Telco is the worst, I made 2 deposits today, one with mobile deposit which went in okay but then disappeared, another thru the drive thru , were they told me there system was down, so they gave me a hand written receipt and said …
Fifth time this has happened. We are DONE! We keep a high amount of money in our account at all times with regular $15k paychecks every other week. …