Insurance, Avatar Property & Casualty Insurance Company
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BY FAR THE WORST INSURANCE COMPANY THAT I HAVE EVER DEALT WITH. DO NOT BE FOOLED BY THE 5 STAR RATINGS. I AM A REAL CLIENT. EVEN 1 STAR RATING IS TOO HIGH FOR AVATAR INS. I had EPIC Insurance company and this company took over Epic’s …
I would give them a huge zero if that was an option. Had hurricane damage to our home from Irma. Claim filed October 12 still have not heard a word. No adjuster, No Call, Absolutely Nothing. I sat on hold for over two hours just too file …
This is the absolute WORST insurance company. They are a complete scam and will take all of your money. We have been dealing with them for TEN MONTHS and NO ONE will return our calls. Nothing has been resolved because they literally will …
I am a local Insurance agent in Tampa and we love our Avatar!! David L is our underwriter and is always willing to help when in need! I highly recommend them.
Do not be tricked by good service early on. When you are in the thick of getting your home repaired they do not have your back. They send out unqualified people and do not stand behind you. Eventually they get harder and harder to reach until they leave you hanging with shoddy unfinished work.
Called for help on getting my renewal reports. Kenyatta sent the information to my email in a hurry. She was very efficient, and pleasant over the phone.
Kenyattae was a great help in getting me set up in their system. It was taken care of with the first call and she followed it up a second call to make sure I had no problems.
Here it is December and we still haven’t heard a word one back from Avatar Insurance since we filed a claim after Hurricane Irma! Nothing at all, and this was already after we had trouble getting an adjuster out here as is! It is so beyond time to discuss this issue with someone other than the BBB!!
To whom it may concern
My name is Ermine Robotham.I have my property insurance with your company. I. have been waiting on a claim ‘ and there were days that i .felt like giving up as …
Andrew Roberts is my Rep and he has done an Awesome job keeping my office informed on Avatar’s products and services for my clients. Great Job Andrew!!
I had a great experience on the telephone today with Pedro of Avatar Property & Casualty Insurance Company, he was helpful and very pleasant. Thank you Pedro!
We are like many of the other people on here writing about the terrible experience they have had with this company which bought out our EPIC policy. 2 weeks after Hurricane Irma, we still have not heard back from them regarding our claim. …
Ryan Reyes stopped by the office last week for a meeting. He was extremely informative and professional. I look forward to building our agency’s relationship with Avatar now.
THE ABSOLUTE WORST! Find a different insurer. We put in a claim and its been over 3 months of no responses from either the claims manager (Noel) or his supervisor (Doha). We have called, emailed, called, left voicemails. NOTHING! They have been taking our money for the insurance and when we need them they ghosted us.
Where to begin. Like so many others who were effected by Irma, we filed a claim with Avatar. It took them over a month to get someone out here to take photos of all the property damage. It has been another 4 weeks from the date the guy came …
Ricardo was awesome! I had an issue with the system and could not change something on a Mortgage change and he took care of it for me and sent me the documents. I could not have asked more from Ricardo. Exceptional service!!
The webinar from Avatar today was wonderful! It was definitely worth the hour that was spent. It was very informative on what Avatar has to offer as well as waking you through the quoting process. I cannot wait to start quoting!
My experience today with Kenyatta in marketing was very pleasant. She was very helpful in solving a difficult issue and coming up with a satisfactory result for everyone concerned.
Do you need people who can custom taylor your insurance needs, tweaking them out whenever needed? Look no further Avatar property and Casualty insurance is the place!I love the simplicity of all my vehicle insurance with Avatar! Highly recommend them!
Avatar has been fantastic, especially Ryan Reyes, the Territory Manager for the SW. His professionalism and attention to detail is second to none. Thank you Ryan and Avatar for all you do for our agency and our clients!
As a business owner, I had dealt with a few insurance brokers, but I finally hit the jack pot. Let me count the ways, dependable, efficient, on time, knowledgeable, and will take your phone even after you sign the contract!!!! Great people!!Great company!!
As an agent we need companies that are easy to work with, have competitive products and will provide help to the agents and insured’s when they need it. Ryan Reyes has great communication and keeps us updated. thank you!!
I am a resident in Florida, and my family had a challenging experience to mold exposure. Initially we decided to address the problem with our own remediator, but received a more effective direction from our adjuster Justin Anderson of …
I had a check in my mailbox very promptly after completing the requirements of my claim. Claims Manager Jean-Luc Benoit clearly explained what was expected of me, answered my calls and texts in a timely manner, and was patient and understanding.
Kenyatta gets a “10” for outstanding customer service. She was very professional and helpful
emailing my Homeowner Declaration document. She stayed with me until it arrived to my inbox.
Ryan Reyes is a great asset to the Avatar team! He came by and explained all Avatar has to offer and his customer experience was beyond what I expected! I will refer Avatar to all my clients!
Since they had just taken over after their purchase of EPIC and get hit with Irma, I decided to give them the benefit of the doubt and had no presumptions when I filed my claim due to Irma. Fast forward to today, 12-15 and I have to say …
Have not had a claim yet, but my request for any information has been fast and thanks to David Delgado for being friendly and providing me with the paperwork I needed instantly
Very disappointed in this Company on numerous occasions but Today was just awful. My client was pressured to use a preferred vendor to dry their home. Secondly would not allow the insured to get off the phone until the inspector was allowed …
Excellent service from Kenyatta! Efficient and very respectful of my time. Made it easy for me to accomplish what was needed and she did it with a smile! Well done!
Ryan Reyes is such a pleasure to work with and he helps our agency grow! Avatar has been a pleasure to work with and our clients live the great coverage for the competitive rate. Keep it up!!
Thank you Missy for all your help today. She took the time to listen to me and she made the time to call me back and help me out with my claim. I was upset before talking to her but she definitely turned that around and I feel much better about the claim now.
We have been an agency representing Avatar for some time now and our marketing rep, Ryan Reyes, has always been 100% helpful and handles all our questions. Thank you Ryan, we do appreciate you!
Customer service person David was very helpful. One thing that could be improved is the electronic communication, as in the ability to customize email payment reminders.
Patti is so good to help us out anyway she can. answers all our questions quick and answers phone quick. No waiting on line with her. We think she is the best..
I filed a claim due to plumbing leak inside wall. it was a non stop frustration dealing with Avatar. claim was eventually paid to me but I am unable to finish repairs because of grossly INSUFFICIENT payment received.
I very much appreciated the webinar that I attended today with the two ladies Dasha and tiffany. It was very informative and I have already quoted two homes through the system. I look forward to our future business relationship.
I recently contacted Avatar for help obtaining documentation for a claim from 4 years ago. I spoke with Jose Lopez who was able to quickly help me get what I needed. Great job Avatar.
5 stars! This company helped us get a flooded kitchen put back together in no time! I especially want to thank MISSY for going above and beyond for me during the process. Clinton & Danielle also helped out a ton with the claim. Thanks for all your help and will be referring others to you guys soon.
Thank you so much Miss Doaa. You were quick to reply and resolving ALL my issue. If you are looking for someone to explain your insurance issue(s) and try to solve your problem(s) Doaa is the person for you. She is the perfect example of an excellent customer service experience! Thank YOU Doaa AL Tawabini!!!!!! You are the BEST!!!
We had a roof expert come out due to a hail storm and the expert advised us of hail damage and wind damage of our roof and screen enclosure. We called avatar to file a claim. After 89 days, they finally called us and told us that their …
Kenyatta was helpful and called back as promised. But the company took forever to reissue a check they sent incorrectly. Im not going to give 5 stars for employees pushing to go leave good reviews with their names. She was helpful, but the …
Tiffany and Darsha do so many training webinars and they do a great job of covering all of the pertinent info we need to know and answering questions and they do it all rather quickly. As always I learned a couple of new things about the company and tools available online. Always enjoy attending their webinars.
I had an issue that needed immediate attention and I feel fortunate to have had my phone call be handled by David Lautermilch . He went above and beyond in making sure I had all the information that I needed and also resolved an issue that …
Terrible Company. Gave me only a 20 cancellation notice because my barrel tile roof had some tiny chips from it getting pressure cleaned every few years. If you have a barrel tile roof don’t even bother insuring with them. Do yourself a favor stay away from Avatar.
My experience with Avatar was not good. A clause in my policy (which I was not aware of) is a “right to repair”. This means that the adjuster uses contracted companies to do the work and I would have no say about who would complete the …
Terrible insurance company, we can’t wait to change when it’s up. Our experience with them after hurricane Irma has been awful. The adjuster came mid September, and then every EVERY time we call to find out what is going on, he’s “on the …
I tried to place a claim after hurricane Irma but it was 7 weeks of phone calls before my husband or i could get anyone to answer the phone no matter which department we chose. When they FINALLY sent a home inspector to our house it was 10 …
I have been a customer for three years for my condo policy.. Customer service has been a 10. Today I spoke with a caring rep Kenyatta Esau about last years offer for a free years Sams Club membership. She was able to provide me the …
I’m a contractor who works with insureds on getting their homes fixed. Every time I call Avatar I request to speak with Missy bc she seems to always be able to help. You’re awesome Missy, thank for doing what you can to help.
Missy Schwerdt has provided excellent customer service to my client and myself. Very fast response to any questions we have had. Definitely 5 stars for her as a claims representative!
Chris McGuire took my payment and he was friendly, courteous and made my initial contact with my new insurance company very assuring that so far I picked the correct company. Never heard of Avatar before bit am certain I made the right choice.
Olivia Davis and Tiffany Prete in the Marketing Department are extremely responsive and helpful. They provided me with much needed information in a timely and efficient manner. Both are a pleasure to work with!
When dealing with issues with insurance most people have negative things to say however .Missy is someone who has helped me in different insurance claim issues. She is truly amazing her down to earth real list stick and positive attitude is …
I live in florida and i have been impacted by the storm as well . i may have not been impacted by the storm as some may have but i had my fare share of the storms wrath. I am insured by Avatar and at first yes i was upset but then there was …
As as agent I love working with Avatar. Their marketing team is quick to respond and assist! Thank you Avatar and Olivia for your outstanding customer service.
I have had my homeowner’s policy with Avatar for years and have never placed a claim. This year a mold issue developed in my home and it was recommended that I move out. I filed a claim with Avatar and my file was assigned to Jean Luc. I …
My daughters policy was also bought out by this company….she is a first time home owner and boy…..this in not looking like a good situation. My daughter’s house was broken into last Wednesday……it is now Monday. The adjustor came …
Tiffany P was a great help with the webinar today. She showed all the steps pertaining to some changes to the company’s website, which gave me a stress free, worry less attitude furthering our partnership with Avatar. Thank You Tiffany.
This is the worst company to put a claim or communicate for that matter,
Do not use them..! I had 2 more inspectors after their inspector check it, and their roofer said it was fine. My inspector say it was damage by hail and the …
Patti McKenzie rocks! She is the consummate professional. As most P&C agents will attest, writing business in today’s marketplace is not easy. Patti does all she can to alleviate many of the roadblocks. She communicates clearly, …
Bought out EPIC. Never filed a claim before. Their adjustors purposely low ball estimates. The roofer they sent out made my wife feel completely uncomfortable in the house alone. They never return calls. If they do get back to you it’s …
Avatar, particularly their customer service representative Velisha Young, were very helpful to me after Hurricane Irma. There was a problem with my reimbursement check and Velisha helped me while we tried to correct the problem. She was very patient and contacted me personally to ensure the problem was being corrected.
I made an insurance premium payment over the phone 8/31/18. Marcel was the representative I spoke with and he handled my business quickly and efficiently. I appreciated his friendly, efficient manner.
DO NOT USE THIS COMPANY!! I was referred by my agency to this company and signed up for my policy to start 11/01/19, inspector came in Nov and this company waited until 1/14/20 to mail me a letter without notifying my agency that they were …
I had the pleasure of working with Olivia today with an admin task I needed to take care of. She replied promptly to my email question with directions, completed my request and I was able to continue working on my remaining tasks.
We are completely blown away with how quick, professional, courteous and polite everyone was. From Gene Samuelsen to Chris McGuire and all the repair people. Avatar, Gene and Chris made a very scary experience into a good one. Best company ever!!!! We couldn’t be in better hands! Thank you!!!!
My name is Ahmad Jaber living at 2304 twilight in Orlando fl 32825
I am so glad that I am insured with avatar they handled my claim the way it should have been handled …
I’m rating this company as a 1 for customer service. My claim for Hurricane Erma was filed on 9/10/17. Our home was tarped about a week later. I have yet to hear from our ajuster for the damage to our home. I have submitted pictures with …
Kenyatta processed an agent of record change within hours of my email request. She made the documentation available on the company website so that my new client could pay the policy premium promptly.
Martin Soto was an absolute pleasure to work with. He made the process of reporting the claim easy and fast. He was also able to answer all questions pertaining to the newly reported claim. Will definitely like to work with him once again.
They are the worst. I had a claim from roof damage from a storm, adjuster came out they said nothing was wrong with it. But same week I received a cancellation letter, for risk. If nothing was wrong with my roof how am I at risk!!! A roofer …
Missy has become the one person I can rely on to help me with any claim I am working on. She is very personable and polite. Not to mention she will always return phone calls and emails in a timely fashion. If she does not know the answer she will direct me to someone that does.
I would personally like to thank Missy Schwerdt in the claims department for solving a problem we had getting reimbursed for an amount over and above our initial estimate for our roof damage from hurricane Irma in Sept 2017. She processed …
WARNING. Have been trying to get in contact with adjuster for a MONTH. 100mph winds damaged our roof and we cant get ahold of our insurance company. We have water damage now and missing shingles. Called the 1800# and a very rude man refused …
I’ve had a lot of frustration reaching this company. I can’t stay on hold all afternoon while I am at work; I frequently have had to hang up almost as many times as I have been able to wait long enough to get through. Today it was 30 …
I would give zero stars if I could. I was informed my 10 – 15 year old roof would have to be replaced or they would not renew me. I know of many people who’s roofs are much older and have never had this happen. They are looking for excuses to get rid of insurers in Florida. Beware!
I requested an address update for our account and Olivia responded quickly and let me know the request had been taken care of. It is wonderful to know when you can really count on someone. Thank you.
This company just called me to inform that it is out of business I have a claim since 01/07/2021call all the time Justin Anderson claim manager all time he told me we are almost ready but now I haven’t roof , I haven’t insurance if someone …
I’m currently having trouble with Avatar because they told me to put a tarp on the house and they would pay for it. The roof started leaking in many rooms during one of the latest storms. Now they are saying that the roof damage isn’t …
Where to start? I had Epic insurance that was bought out by Avatar. I was never notified until after IRMA, I had fence down and roof damage. Well I called my insurance and found out I was now with Avatar and they raised my rate $ 600.00. …
Terrible for roofing insurance. Had two certified roofers come to my home both state I had wind and hail damage. Avatar sent their own roofing company and they didn’t even look for hail. My roofer even asked them if they were going to mark …
Avatar has strengthened their customer service significantly over the past year. As a result their agency services as strengthened as well. We recently received an agency visit from Ryan Reyes and feel confident that our relationship with this company will grow in the near future because of it.
I want to thank Missy S for her incredible Help !! My wife and I had an extremely complex issue involving two banks which prevented our loss check from being accepted by either. Missy worked with us over a week’s span to clear the issue. …
My 5 star is NOT for AVATAR…Rather for one of the customer service reps Missy Schwerdt who actually took the time to explain my pending claim to me. A few minutes before calling and talking to Missy, I called and spoke to a service rep …
Our Marketing, Rep Ryan Reyes is very knowledgeable, professional and provides timely response when addressing any territory or insurance related questions. We are very pleased with his attention to detail and service he provides our agency. Thank you for all you do!!
David was extremely helpful in giving us direction to straighten out our double insurance issue. This was a very complicated situation but his knowledge and expertise set the stage for resolution. Thank you!
Ms Kenyatta was very very help in helping get my claims uploaded properly. Ms Kenyatta’s instructions were clear and easy to understand. She was very patient, very reachable, and polite. Thank you for the good customer service you provided me. Thanks!!!
My claim was very slow in the approval process but they paid the claim in full without me jumping hoops promptly. I have heard horror stories with other insurance companies, so I am happy we were insured with Avatar. Everyone was very …
My name is Peter, and I recently had a lightning strike on Saturday evening that took out my AC unit. We live in SWFL and having no AC at this time of year is extremely difficult. My wife who has severe asthma was very concerned. We were …
We are having an absolutely horrible time dealing with this company. Filed a claim for roof damage on May 6th, 2019. They send an adjuster to our home with a selfie stick for a two story home with ROOF DAMAGE. Obviously, these were sub par …
My home was damaged in Hurricane Irma. I have called easily 50 times since then. When calling during the normal business hours, I got a busy signal all but ONE time. On that instance, I was asked why I was calling. They said they would …
As an Agent Assistant, I called in to Avatar and had the pleasure of dealing with Olivia Davis, who was very helpful in resolving an Agent of Record Issue in just one day. She was helpful, pleasant and professional.
Missy was quite friendly, and given that the original person I spoke to dropped the ball & did not process my claim, she went over and above to process it immediately after I re-sent the information. Missy was the most helpful, kind & efficient Avatar employee I have spoken to about my claim.
So far Avatar has been prompt with there services and everyone seem very nice….I had filed a claim with them today so I’ll just have to wait to update everyone on how fast an smooth the claim goes…
So far Diego And Missy were great to work with….
Literally the most terribly run company on the planet. They sent a handy man out to my house to inspect after hurricane Irma. He took pictures and said that if the damage was too bad he would do the repairs himself (first indication of …
Worst company ever. I called them the day after Irma. Had to call them back a week later since I never heard from an adjuster and was told the adjuster would get back to me with a claim #. Nothing from any adjuster so called again the …
I listened to Avatar’s webinar with Tiffany and Dasha and they were great. Very informative and detailed about Avatar, their underwriting process as well as the quoting system. Can’t wait to start writing business with them!
The only reason I gave it a 1 is because they didnt have 0. Customer service is horrible. They send out their people to look at damage and their contractors. It’s a joke. Contractors never show up and the “experts” that come out to see …
Kenyatta was very professional and extremely efficient with helping me in one call. My issue was addressed and completed prior to the end of our call.
Great asset to your company!
Patty is a very knowledgeable Underwriter with Avatar. Always finding a way to help me sell another policy. A great people person and always happy to answer any questions I ask. I learned alot from Patty at Avatar.
Horrible company to deal with, if you have them as your insurance change them fast, if you have an active claim I suggest to already start seeking legal council and keep track of EVERY conversation you have with them. The adjuster we had …
Zero stars… I filed a claim September 16, sat on hold for 47 minutes October 9 to beg for an adjuster to come look. He was very thorough, and left my home. Since then, I call a few times a week, after excessive hold times, No one offers …
Avatar has super competitive rates and great coverages. They have provided top notch underwriting and customer service to our clients along the way! Dasha, my territory manager and Anamaria, our underwriter have been great to work with!
I am so proud to associated with Avatar Property and Casualty Insurance. Ryan Reyes is a great territory manager and is always available to give give excellent advise and directions to his agents. If you are looking for Homeowners …
If I could give this company no stars I would. I would not recommend this insurance company to anyone. It is impossible to get anyone to return your calls. Customer service is non-existent. They had our claim for over two months and denied …
I called to get an electronic copy of my policy, talked with Missy Schwerdt and before I knew it there it was in my email. Perfect customer service and polite even though I could tell she was a little under the weather. I sure hope she feels better soon. Great Job
Stuart
Excellent Service experience. Spoke in detail with Rep Kenyatta regarding customer coverage’s and policy details. Kenyatta came across as Very polite as well as friendly (which is rare when calling carriers). Spoke to rep with in min of …
I don’t even want to give this a start rating of one, however, in order to leave a review I have to. So, with that being said, this is by far the worst insurance company ever! I have never had to file a homeowners insurance claim before …
Great Service !! Especially Olivia, she processed my requested in the same day I sent the email out. I was having issue but she resolved them within the same day as well!! Great job ! keep it up!
My experience with Christopher McGuire has been wonderful. He’s the best.
But I’m still waiting for attention that I have been requesting for several weeks from a desk Adjuster, who never answer my calls and emails.
Called to resolve an issue with a mailing address and Allie was able to help me promptly and professionally. It was a pleasure dealing with someone so energetic and happy to help. Thanks Allie!
STAY AWAY! If I could give 0 stars I would. We had a hurricane cause damage to our home after the company sent the est. to the insurance company, the estimate was approved and the repairs to our home were completed. Avatar sent the company …
It’s been over 6 weeks since Irma caused a tree to crash through our house and our adjuster in MIA. It took weeks of calling and long holds over 15 minutes to get through to claims to find out our adjuster hasn’t submitted his report. We …
Avatar was great helping me get the house in order after the water damage. Maria was so helpful and arrived very quickly after the call was made. She gave us peace of mind and got things done!
The service I have received from Avatar Insurance has been top notch. Olivia Davis and Andre Roberts have been outstanding to deal with. I highly recommend doing business with Avatar!
My wife and I were surprised to discover our condo was infested with toxic mold when we arrived for our winter visit. I called Avatar and was assigned to Doaa AL Tawabini to handle our claim. She assigned an adjuster who came to our home …
We have had a terrible experience with this company!!! Zero stars!! I have called in 7 times since December with no answers about our claim. it was initially denied because they lost all of our information and wouldn’t admit it. Each time I …
I attended a very informative webinar yesterday with Dasha and Tiffany as the instructors. They were easy on the ears.. they didn’t read a script but, knew the products and were able to relay the content in an easy to understand and …
The absolute WORST property insurance company we have ever had the displeasure of dealing with or being a customer of. If you live in a hurricane prone area and you made the mistake of choosing Avatar like we did, good luck!!! They don’t …
The Agent training by webinar was really informative and helpful. Tiffany knows the product and the system VERY well, so she comments on the items that are most important to the agent. Thank you for making the best of our time, during the great training.
I am a Project Manager working with a Florida construction company. My experience with Avatar at the start of 2020 has been absolutely criminal. Two homeowners here in Northeast Florida had wind damage from the storm we had on February 6. …
I would like to recognize Olivia Davis from the Marketing Department for her prompt service regarding a correction of address for my office. She was very courteous and efficient. She is a great asset to this corporation.
I had water intrusion in my sunroom just before Christmas. Despite the poor timing of the incident, Avatar was right on top of it. Everyone that I dealt with at Avatar was wonderful. The room was restored to its original status in short order. I really appreciated their courteousness and attention to detail.
We’ve been so pleased with Avata, we have been clients for years now. Helped us with Hurricane Irma issues and with a landlord making an unreasonable insurance request on the lease. Efficient, helpful, fast, no muss no fuss, extremely knowledgeable–insurance just does not get better. Thanks so much!
The company has great customer service and attempts to insure many types of residences in a challenging FL market. I give them much credit for their insuring the FL market. Great marketing!!!
They have a high turnover rate, they have the worst working system to process claims. The so called analyst never return calls, answer calls or stay in touch with their clients. I spoke to clients that had not heard from anyone since they …
I am very impressed with the excellent customer service I received from Avatar customer service very professional care about the customer. I spoke with Ricadoa this morning he was very professional and answered all my questions. All the …
What can I say about the lovely Kenyatta . Shes remarkable at what she does and is always there to provide just that in service and action. Truly one of the best to able to deal with anytime I have had to call or email. Thank you as always Kenyatta !
Well from the beginning when we called Avatar and I spoke with Maria Landaeta, Claims Manager everything moved along pretty smooth. We had never had a claim before so we were not at all sure what to do or if it would be covered. Our water …
Juan in customer service at Avatar was fantastic. Very professional and provided answers to my questions regarding coverage. He had a great attitude and was very warm and helpful.
Working with Avatar, especially our assigned underwriter Patti, has emerged into a true partnership. Avatar, and Patti, while meeting the homeowner’s need for insurance at a competitive rate, also ensure that they are responsive to our …
This company is the worst!!!! It took two weeks to get in touch with anyone from Avatar. The phone was either busy or disconnected. They took a month to send out an adjuster after Hurricane Irma. The adjuster proceeds to tell me …
Was a great insurance partner until out of the blue they just decided to not allow our agency to write new business. Not a single agency visit in years and never received the courtesy of and email or phone call to notify us of any change. …
I have made over 75 calls to Avatar , plus about 12 e mails , and the only person that always returns the calls is Missy , she exceeds her duties and goes beyond to make sure that your inquiry is taken care of, she is very efficient, …
Kenyatta Esau was super helpful for me today. Even though i didn’t speak to her originally, she took it upon herself to provide me with the assistance needed to get the change updated on a policy and sent me the correct documents needed. Thank You Kenyatta for all your help. Avatar is blessed to have you as an employee!!!!
Although they have a number that is 24-7 they don’t pickup during the weekend. During the regular week it’s somewhat of a wait. The phone representative Missy S has always been helpful providing me with information in a cordial and …
Orlando G provided great customer service for a mutual customer did not have to wait on hold for a long time and he made sure I received all documents before disconnecting the call. Great Energy & willing to assist.
Thank you so much Iran Rodriguez for responding on my request asap. I really appreciate you. He waited on the line until I received my requested documents to be sent on my email. Thanks again.
My experience with Avatar couldn’t have been better.
David lautermilch was amazing answering every questions and concerns I had in the most professional way. …
Excellent company. Like every insurance company during a natural disaster (Irma) yes they did get a little busy but they handled it like pros. I dealt with Chris and missy who handled every claim with love and care like it was there own! Thanks to the staff for all your hard work and long hours.
The only reason I am giving Avatar a 5 star rating is because of one specific person in their company and she goes by the name of Missy. But if my review was based on the actual insurance company itself or their customer service or any …
Horrible insurance company. Will not return calls from my insurance agent, my wife or myself. Sent several emails from myself, my agent sent numerous emails and called several times. They have avoided paying us for storm damage. Highly …
After 3 different calls and representatives, I had the pleasure of having Whitney B. answer on my fourth call. She was very pleasant, professional and extremely helpful in getting some of my questions answered and in getting services that I …
It has been close to 5 months since I placed my claim. It took forever to get anyone to even talk to me. A week ago I would rate the company a 1…..However, since I have been talking to a person (Christopher M) and with his assistance I …
If I could give a ZERO I would. I called this company to speak to someone regarding a Claim. David answered the phone and told me that the adjuster will get back with me when they want to. I requested a supervisor. David then hangs up on …
Enjoyed working with Olivia. She helped me get my password and User ID established. I”m a new agent, and I look forward to more quoting with this company. The rates seem competitive so far.
Had insurance with Avatar. Roof was damaged during storm and leaking. We called a roofing company to come and check it out and Avatar turned down claim just because we were not using one of their contractors. They have done this twice. I wouldn’t recommend them to anyone. No longer have insurance with them.
Anamaria Jaramillo did an outstanding job of providing great service in a prompt, professional manner! This encourages me as an agent to place more business with Avatar as her help was excellent!
Avatar Insurance has been a wonderful company from day one. Any questions or concerns have been promptly addressed by the manager, Andrew Roberts. He has been very knowledgeable and willing to assist in any way, which is rare these days. Thanks Andrew & Avatar!
As a homeowner it’s important to have insurance that you can depend on in a time of disaster. Avatar Home Insurance is not your choice. My home and the street I live on was in the direct path of a tornado earlier this year. Damages were …
I am grateful to partner with such a great company! Ryan Reyes has been such a great resource! He’s polite, answers all my questions and is knowledgeable in his field. Looking forward to a wonderful new year with Avatar! Such a great company!
Avatar has been more than helpful in assisting us with our hurricane claim. We have often heard horror stories about filing claims, but it was a very positive experience for us. Each rep I worked with(Paris, Missy, Possan, and Chuck(GC)) …
I work for a public adjusters company, and we had trouble getting a homeowner’s adjusters worksheet through to our email and Marcel Monroy followed up with me until he made sure I received it. He called me and he responded very quickly. He …
Spoke with Chris M. today, and he was very patient in assisting me with my policy changes. Offered to wait on the line until the email confirmation came through, and followed -up promptly to make further adjustments. Their service is A+++, and they will make sure you are taken care of. Highly recommended.
I work with lots of take out companies, as an agent I want to congratulate Kenyatta E for her excellent service, very prompt, she gave me peace of mind and executed what I needed in hours! What an exceptional young lady, anyone is lucky to have her on their team!!! Thank you for a memorable experience !!!!
We had a burglary at our house and I thought dealing with the insurance company was going to be awful. Just the opposite. Dealing with Jean-Luc at Avatar was amazing. He responded immediately every time I contacted him, went above and …
I was pretty fed up with my previous insurance company (do not go there), so I switched to Avatar Insurance. It came highly recommended by many of my friends. That’s when I met my agent Diane! She was very helpful in assisting me and finding me the very best rate. Now I recommend Avatar to all of my friends!!!!!
I’m an insurance agent in Sarasota and Ryan Reyes is our rep. He does a great job every time he comes by to visit to go over coverage’s and features that set Avatar apart from other carriers. My son actually has Avatar and they took care of him after Irma even though the state was pretty stretched with claims. He was happy!
When I contacted Avatar about questions in regard to our claim I reached Missy and continued to request her for follow up questions. She acted promptly to my question about the $2000 payment we were told we would received because of our …
I don’t recommend Avatar, go with a name brand instead. I was especially disappointed with the claims manager Leticia Rodriguez. I spoke with her three times for only a few minutes each time. She offered little explanation as to why the …
I would like to thank Dasha Prikhodko from Avatar Insurance company for great service. I was pleasantly surprised with her professional attitude and knowledge as well as very reasonable amount of premium offered. I had previous bad …
This was my First time I filed a claim for a loss.
Everyone I spoke with was responsive, knowledgeable and communicated clearly the process and also followed up.
Excellent service.
I reached out to the marketing department today and Olivia Davis was great, in less than 10 minutes I had reports I requested. She was very efficient, courteous and professional.
I spoke to Allie Karaolis on yesterday regarding a policy for the insured, which contained inaccurate info. Allie presented herself in a professional manner and quickly solved the issue and email me the corrected info. …
Dear Avatar,
I’d like to know that your employee, Mitzi, was so helpful and explained the details to me about my policy. She was wonderful and made my day! I was so …
Today’s experience was incredible. David L.’s customer service today was impeccable. To begin with, he called me after an online post. After contacting me he went the extra mile to help me solve the problem. He volunteered to call both my …
We worked with David regarding some difficulty with our hurricane claim. David listened to our concerns before responding. When he did respond he gave specific directions regarding uploading the estimate to our account (no one else we …
The company itself is very sweet. It is easy to work with, fast, and competitive among the other carriers. David Lautermilch is always helpful. Quotes are reviewed by him within minutes! If the risk is preferred, David will make sure it is …
David Delgado provided me with great customer service. He was prompt, polite and professional. He sent me the documents I needed, and without any hassle!
Hi I feel like avatar is my new family. They are courteous and very helpful with all my home insurance needs. I would recommend then for your new home insurance protection. I look forward to our business relationship for many years! Chris and Missy thank u for helping me today.
Update regarding Owner Response: That information is false. Once Avatar invokes the “right to repair” provision, there is NO WAY out of it. Customers are absolutely FORCED into it. I’m not saying positive or negative regarding it, just that …
Updated from one star to two. I was mislead at multiple points during my claim by multiple people. Contact with me was next to non-existent if I didn’t initiate it. The only reason for the second star is that after me spending many hours …
Diane goes above and beyond for the customers. She helped me and my partner insure my home and cars the right way. She was really clear about the coverage’s and knowledgeable when she recommended options for us to chose. I can sleep at …
Avatar’s professional and knowledgeable commercial team has proven to be a valuable resource to our agency. The department is consistently prompt and friendly while providing the service and support we have grown to entrust.
It is a pleasure to partner with Avatar Insurance and I give them great praise when talking to my clients about them. Ryan Reyes our territory manager is an outstanding professional. I had an issue come up 3 weeks ago on a binding process. …
I love working with Avatar Insurance. A company with high standards in service. Especially with Ryan Reyes who has demonstrated to our agency the commitment of service and attention. He is willing to help in every situation that comes our way and we do not have to wait since he looks for the right and immediate solution.
I am blown away by the amazing customer service we received from this company. Dragan our adjuster was at our house on a Saturday within 45 minutes of receiving our phone call. By Monday our claims specialist Missy had the entire claim …
The good and bad of Avatar. First and foremost you will find out quickly that Avatar is a right to repair insurance company. What does this mean? It means that if you are busy like myself and you want to hire an adjuster to get you the …
Missy was amazing in helping my wife with her issue. Missy was nice, friendly and took the time to let my wife go through everything and then she explained the procedures and how things work. She made the wife very happy with choosing …
In the beginning we had a very very rough time with avatar. We were not happy whatsoever with the claims department or the company avatar itself until we talked to Missy Schwerdt and Francesca. They were very knowledgeable and professional …
Avatar is great to work with, I have an agency and find their system easy to use and their customer service quick to help! My rep Ryan Reyes is great, he is always available and very knowledgeable. Look forward to writing more business in the future with Avatar!
As an agent, I deal with a lot of service staff, and I have to say I am thoroughly impressed by the speed and accuracy of Andrea Mannello in Customer Service/Underwriting. I have had the pleasure of working with her several times and she …
This review is regarding the service I received from the employee Kenyatta Esau. I tried to have an issue taken care of for some time to no avail. When I spoke with Kenyatta she was friendly, helpful and dedicated to get the job done. She’s amazing! Thank you for your assistance Kenyatta.
I had some issues with a claim after Irma but understood that they were slammed. Had another issue this past week and have been dealing with Missy. She has completely turned my opinion around! She is responsive, friendly and knows her …
Kenyatta was fantastic regarding my service needs. She replied promptly, offered me even more than what I needed and continued to follow-up until the issue was completely resolved. …
Kenyatta has been very friendly and helpful. I have had to call several times over the past few months trying to resolve an issue and, while I am still waiting on the issue to be resolved with the claims analyst, I have had the pleasure of working with Kenyatta several times. She is always professional, courteous, very helpful.
If I could give negative stars I would. This company has done nothing but take advantage of myself and other home owners. I’ve read a majority of the reviews below and the ones that are five stars are not an accurate representation of how …
I recently spoke with Juan and he demonstrated EXCELLENT customer service during the entire call ! He was very polite and very knowledgeable and is a great asset to the company! I hope that the next time I call I get to speak with him again , very easy call and got what I needed in a quick , timely manner .
The unimaginable happened…two pipes burst and caused not one major flood in my house but two in 30 days. You can’t believe how fast water can rise and begin to destroy everything in it’s path. I called my insurance company and the …
Kenyatta was extremely helpful and polite. She has been one of the best representatives that I’ve spoken with during the processing of my claim. I’ve never received a call back from analyst regarding my claim. However, Kenyatta, tried …
Avatar Insurance is one of preferred carriers. We have numerous policies on our books and they offer great agent support, not to mention the ease of doing business with them. Their Customer Service and Marketing team go out of their way to …
I had this company and put a roof and other damaged claim in from hurricane Irma and they would not cover it. However they would cover to patch the roof and or repair the areas and gave me a check for 300.00 dollars saying that it could be …
Just taking a moment to shout out the great work of Kenyatta Esau! She has helped my agency with multiple book of business transfers and has always been prompt,diligent and accommodating. I appreciate all her hard work and look forward to working with her and Avatar in the future.
Our office recently started working with Avatar. So far the experience has been excellent! Everyone we interact with at Avatar is knowledgeable and helpful. Recently attended a very informative webinar by Dasha and Tiffany. They are …
My experience dealing with Missy Schwerdt & Francesca at Avatar was exceptional. Missy was professional, courteous and above all took care of my concerns. My claim adjustment was handled promptly after they received the contractors …
Avatar Insurance is an awesome company to work along side with and write for as an agent. They are always very competitive with their rates across the board. Also Andrew, our marketing rep, always keeps us up to date with what is going on …
Might I start saying this is the worst company ever to deal with! We had a hurricane roll through my area in September 2017. I have a barrel style tile roof there, was visible lifting on my roof from the hurricane. Avatar went as far as …
I was referred to Avatar by my property manager who is also a client of Avatar and I’m really glad she did. Dasha took such good care of me from the first phone call/email I made. I had a lot of questions about rental property and Dasha …
Once again I needed help with a DB Statement and access to retrieving this. Olivia responded immediately to my EM and provided me with the necessary information. I got want I needed within a matter of minutes. Awesome customer service for her! Thank you Olivia!
Web site shows a 24 hour response number to call in a claim. Nobody picks up the line. Nobody returns voice mails. Why publish a “24 hour response number” if you don’t have anyone working the phones? Of course the plumber and water remediation people could use some guidance, but I cannot contact your company. Unsatisfactory.
Every time I need something Avatar has been quick to respond. David Delgado helped me today and within 5 minutes I had what I needed in my email. He was very professional and polite.
My home was damaged from Hurricane Michael. I am so impressed with how the team at Avatar helped with such a stressful time. Maria was so professional and courteous. She and the team in the claims department are a great asset to the …
Great experience with Avatar Marketing Team today… needed to set up commission direct deposit and the response from Olivia Davis was fast and courteous. I really appreciate the prompt reply and the offer to set up direct deposit were both greatly appreciated.
I spoke with service rep. David Delgado today about some concerns with my policy. David was very professional and was able to handle my problems right away. I’ve been lucky and have not had to file a claim so I can’t speak about the claims department. Praying that I don’t ever have too either.
I needed a PDF version of my Homeowners Policy and requested it from Dave Delgado via a telephone call. Dave had the policy emailed to me before we finished what was a cordial and pleasant conversation! Top notch service!!!
I am a customer service representative at an agency appointed with Avatar. This company has great rate especially for newer built homes. We recently did a webinar with Dasha & Tiffany, they were Super informative! Big props as well as our …
A few week ago Ryan Reyes showed up in my office. He did not have an appointment. He came in and introduce himself to me as a marketing Rep for Avatar. He ask if I had a few minutes to talk to him. He started to feed me with information …
We suffered a flood in our condo unit in February 2020, about a month before COVID shut down the country. Dealing with our condo management and getting them to assume responsibility for pipes that were 50 years old was totally frustrating …
I was very pleased with the services when I called avatar about my insurance claim. I spoke with Whitney she was respectful and courteous at all times even tho I was very upset! I called being very upset due to the fact the insurance …
Although customers service was great.
After been insured with avatar for about 5 yrs, they decided that I’m not renewable. Only had one roof replaced due to hurricane Irma 2017, as if I could had control this..
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One major thing that I love about this company is how much the representatives go out of thier way to help. Ryan Reyes stopped by my office today to express how he understood the challenges sometimes people face getting the things completed …
I called Avatar to discuss issues with logging onto their website-Kenyatta was so nice! She explained what issues were going on at that time preventing me from logging on. She offered her email, so that I could email her the required …
I have always received an excellent service from Ana Maria Jaramillo, she is very professional, reliable person who knows her work very well and solves for us any situation in record time. …
I spoke with Kenyatta Esau, she was a delight to work with and helped me with all she could.
I called back because my claim seems to be taking a long time to process and I …
I would provide Olivia with 10 stars if it were an option! She quickly allowed my appointment as an agent so we could assist in placing homeowner insurance for our mutual client. Thank you Olivia for going above and beyond and thank you for a superior customer service experience. Keep doing what you are doing!!
We purchased Avatar insurance for our new condo, and experienced a slab leak a few months after moving in. Our experience with Avatar was horrible. Most of the minimal communication from them involved “that’s not covered…we won’t pay for …
David in customer service was great. He got the problem solved for me. He was patient and understanding of my frustration with the delay with the issue that I had! Avatar is very lucky to have someone like David working for them!
I’ve been working in the insurance industry for 23 years and I have to say that Avatar is very easy to work with. Their system is very simple to use. Your underwriter is always listed on top of the screen/quote you are working with. Easy …
So we had Avatar insurance to cover our home. Unfortunately we were hit by hurricane Sally and suffered some damage to the property. Avatar sent out some contractors (they are a right to fix insurer on our policy) some who tore out some of …
My experience was with David/Customer Service. Quite professional with the tone of very much caring, I have been in customer relations for over 30 yrs. David should be viewed as someone to grow with Customer Relations. …
I have never been so frustrated filing a claim with an insurance company. It has been approximately seven weeks since notification of damage and I still do not know the status (whether the damage is covered). It has been nearly impossible …
I really don’t share review but this one I have to do. Its been over six months since I been getting the running around with this Insurance. I spoke with many customer service rep who couldn’t handle my claim they just had me keeping faxing …
I Hope this review, can help you make the right decision about Avatar Property & Casualty Insurance Company. A Company is made by their employees especially in the area of customer service. I am so grateful to Jose Lopez for helping me, …
I am an independent insurance agent and working with Patti at Avatar is a pleasure. Patti is friendly and pleasant but has also a vast knowledgeable of the industry, responsive and reliable. …
Our experience with Avatar has been nothing short of fantastic. Laura Lee our underwriter is super knowledgeable, efficient, friendly and always ready to help. We know we can always count on her to help us in a timely manner. …
As a licensed insurance agent a great company that provides fair prices for my customers, and professional service is always a plus for me. Avatar has it all! I was also really impressed with Patti at Avatar she was very professional and …
Allie Karaolis was above and beyond professional, she was helpful and knowledgeable. Went out her way to help me and provide me with my needs effectively. You have the natural ability to understand and feel what your customers are experiencing! Thank you for your help.
Right after my mortgage company paid the annual policy…we switched insurance companies. Requested a refund from Avatar. Their check bounced. Called them and they said they are out of business. Out 2 grand…..dont know if I will ever get reimbursed.
I’ve been very pleased with all of the time I’ve had Avatar Insurance. Just recently speaking with David in customer service was perfect. I wanted to pay my bill over the phone. David made me feel comfortable that I was speaking to a …
I’ve had this homeowners insurance for two years and never made a claim. The 2nd year premium went up $700 and I didn’t complain, even though I should have. I just got a notice in the mail that they will not be renewing my policy next year …
David Delgado was very helpful, courteous and polite. He was able to assist me when I didn’t have my account or declaration page available from year 2021.In a very short time David gave me a lot of guidance, Was able to find my policy and …
David was extremely helpful and responsive. I called him with a question about my property insurance, and he answered my question. In addition he took my payment over the phone. He was very polite and efficient. All too often, you get customer service agents who are rude and unhelpful. David was great!
I tried to pay my bill online and was not successful so I called customer service and was connected with David. He was very professional and took the time to assist me. He was very patient and understanding and did not rush through the transaction. David you are the epitome of good customer service. I appreciate you.
David Delgado Customer Service Lvl. 2, is an outstanding employee. Having four different requests I would not have been surprised to have somewhat of an issue, but I had the opposite. David is an asset to your Company. He quickly and accurately handled my requests. Thank you David!
David Delgado was very helpful, courteous and polite. He was able to assist me when I didn’t have my account number available. Was able to find my policy and send me a copy even before I could get off the phone. Nowadays that is unheard of…Appreciate the help David.
My experience this morning was excellent. I was paying my bill over the phone and David made it easy. Yes, I know that I can do this online but I still enjoy speaking to a real person. There are always questions that I need to ask and David was certainly able to answer them and get the payment processed quickly. Thanks.
I have had a policy with Avatar Insurance Company for several years. For the first time there is a billing issue that I could not solve with the agent on file. I called AVATAR directly and Iran Rodriguez from Customer Service, kindly took …
David helped me pay my bill by credit card. He was very professional! I didn’t get a bill from Advatar to let me know when my next payment was due! Because of that my payment was late! I wish they would make it easier for the customer by …
I have had Avatar Insurance on my house for the past 5 or 6 years. I must say their customer service has been superb! Their rates are competitively priced and their local expertise make them stand out. I have not had a claim yet (and …
Update as of 12/31/2021: I’ve been emailing & calling, including the marketing email below, with no response what so ever. Claim 20212588. Can someone please get back to me? …
Contacted Avatar on 12/21/21 about weather related roof damage. Inspection done 12/21. Tried contacting someone several times with no luck. Spoke to agent one time on 1/2/22. Got excuse about extra volume due to December storm. Finally …
I had the pleasure of interacting with Olivia Davis regarding one of our corporate agencies and she was diligent and responsive. She was able to help us immediately update some information. Thank you Olivia! Look forward to working with you and Avatar for any future needs.
Claim #:20183476..
My Home was destroyed by Hurricane Michael in 2018. AVATAR Insurance Company was my insurance company, without my knowledge of or being made aware of until …
BY FAR THE WORST INSURANCE COMPANY THAT I HAVE EVER DEALT WITH. DO NOT BE FOOLED BY THE 5 STAR RATINGS. I AM A REAL CLIENT. EVEN 1 STAR RATING IS TOO HIGH FOR AVATAR INS. I had EPIC Insurance company and this company took over Epic’s …
I would give them a huge zero if that was an option. Had hurricane damage to our home from Irma. Claim filed October 12 still have not heard a word. No adjuster, No Call, Absolutely Nothing. I sat on hold for over two hours just too file …
This is the absolute WORST insurance company. They are a complete scam and will take all of your money. We have been dealing with them for TEN MONTHS and NO ONE will return our calls. Nothing has been resolved because they literally will …
I am a local Insurance agent in Tampa and we love our Avatar!! David L is our underwriter and is always willing to help when in need! I highly recommend them.
Do not be tricked by good service early on. When you are in the thick of getting your home repaired they do not have your back. They send out unqualified people and do not stand behind you. Eventually they get harder and harder to reach until they leave you hanging with shoddy unfinished work.
Called for help on getting my renewal reports. Kenyatta sent the information to my email in a hurry. She was very efficient, and pleasant over the phone.
Kenyattae was a great help in getting me set up in their system. It was taken care of with the first call and she followed it up a second call to make sure I had no problems.
Here it is December and we still haven’t heard a word one back from Avatar Insurance since we filed a claim after Hurricane Irma! Nothing at all, and this was already after we had trouble getting an adjuster out here as is! It is so beyond time to discuss this issue with someone other than the BBB!!
To whom it may concern
My name is Ermine Robotham.I have my property insurance with your company. I. have been waiting on a claim ‘ and there were days that i .felt like giving up as …
Andrew Roberts is my Rep and he has done an Awesome job keeping my office informed on Avatar’s products and services for my clients. Great Job Andrew!!
I had a great experience on the telephone today with Pedro of Avatar Property & Casualty Insurance Company, he was helpful and very pleasant. Thank you Pedro!
We are like many of the other people on here writing about the terrible experience they have had with this company which bought out our EPIC policy. 2 weeks after Hurricane Irma, we still have not heard back from them regarding our claim. …
Ryan Reyes stopped by the office last week for a meeting. He was extremely informative and professional. I look forward to building our agency’s relationship with Avatar now.
THE ABSOLUTE WORST! Find a different insurer. We put in a claim and its been over 3 months of no responses from either the claims manager (Noel) or his supervisor (Doha). We have called, emailed, called, left voicemails. NOTHING! They have been taking our money for the insurance and when we need them they ghosted us.
Where to begin. Like so many others who were effected by Irma, we filed a claim with Avatar. It took them over a month to get someone out here to take photos of all the property damage. It has been another 4 weeks from the date the guy came …
Ricardo was awesome! I had an issue with the system and could not change something on a Mortgage change and he took care of it for me and sent me the documents. I could not have asked more from Ricardo. Exceptional service!!
The webinar from Avatar today was wonderful! It was definitely worth the hour that was spent. It was very informative on what Avatar has to offer as well as waking you through the quoting process. I cannot wait to start quoting!
My experience today with Kenyatta in marketing was very pleasant. She was very helpful in solving a difficult issue and coming up with a satisfactory result for everyone concerned.
Do you need people who can custom taylor your insurance needs, tweaking them out whenever needed? Look no further Avatar property and Casualty insurance is the place!I love the simplicity of all my vehicle insurance with Avatar! Highly recommend them!
Avatar has been fantastic, especially Ryan Reyes, the Territory Manager for the SW. His professionalism and attention to detail is second to none. Thank you Ryan and Avatar for all you do for our agency and our clients!
As a business owner, I had dealt with a few insurance brokers, but I finally hit the jack pot. Let me count the ways, dependable, efficient, on time, knowledgeable, and will take your phone even after you sign the contract!!!! Great people!!Great company!!
As an agent we need companies that are easy to work with, have competitive products and will provide help to the agents and insured’s when they need it. Ryan Reyes has great communication and keeps us updated. thank you!!
I am a resident in Florida, and my family had a challenging experience to mold exposure. Initially we decided to address the problem with our own remediator, but received a more effective direction from our adjuster Justin Anderson of …
I had a check in my mailbox very promptly after completing the requirements of my claim. Claims Manager Jean-Luc Benoit clearly explained what was expected of me, answered my calls and texts in a timely manner, and was patient and understanding.
Kenyatta gets a “10” for outstanding customer service. She was very professional and helpful
emailing my Homeowner Declaration document. She stayed with me until it arrived to my inbox.
Ryan Reyes is a great asset to the Avatar team! He came by and explained all Avatar has to offer and his customer experience was beyond what I expected! I will refer Avatar to all my clients!
Since they had just taken over after their purchase of EPIC and get hit with Irma, I decided to give them the benefit of the doubt and had no presumptions when I filed my claim due to Irma. Fast forward to today, 12-15 and I have to say …
Have not had a claim yet, but my request for any information has been fast and thanks to David Delgado for being friendly and providing me with the paperwork I needed instantly
Very disappointed in this Company on numerous occasions but Today was just awful. My client was pressured to use a preferred vendor to dry their home. Secondly would not allow the insured to get off the phone until the inspector was allowed …
Excellent service from Kenyatta! Efficient and very respectful of my time. Made it easy for me to accomplish what was needed and she did it with a smile! Well done!
Ryan Reyes is such a pleasure to work with and he helps our agency grow! Avatar has been a pleasure to work with and our clients live the great coverage for the competitive rate. Keep it up!!
Thank you Missy for all your help today. She took the time to listen to me and she made the time to call me back and help me out with my claim. I was upset before talking to her but she definitely turned that around and I feel much better about the claim now.
We have been an agency representing Avatar for some time now and our marketing rep, Ryan Reyes, has always been 100% helpful and handles all our questions. Thank you Ryan, we do appreciate you!
Customer service person David was very helpful. One thing that could be improved is the electronic communication, as in the ability to customize email payment reminders.
Patti is so good to help us out anyway she can. answers all our questions quick and answers phone quick. No waiting on line with her. We think she is the best..
I filed a claim due to plumbing leak inside wall. it was a non stop frustration dealing with Avatar. claim was eventually paid to me but I am unable to finish repairs because of grossly INSUFFICIENT payment received.
I very much appreciated the webinar that I attended today with the two ladies Dasha and tiffany. It was very informative and I have already quoted two homes through the system. I look forward to our future business relationship.
I recently contacted Avatar for help obtaining documentation for a claim from 4 years ago. I spoke with Jose Lopez who was able to quickly help me get what I needed. Great job Avatar.
5 stars! This company helped us get a flooded kitchen put back together in no time! I especially want to thank MISSY for going above and beyond for me during the process. Clinton & Danielle also helped out a ton with the claim. Thanks for all your help and will be referring others to you guys soon.
Thank you so much Miss Doaa. You were quick to reply and resolving ALL my issue. If you are looking for someone to explain your insurance issue(s) and try to solve your problem(s) Doaa is the person for you. She is the perfect example of an excellent customer service experience! Thank YOU Doaa AL Tawabini!!!!!! You are the BEST!!!
We had a roof expert come out due to a hail storm and the expert advised us of hail damage and wind damage of our roof and screen enclosure. We called avatar to file a claim. After 89 days, they finally called us and told us that their …
Kenyatta was helpful and called back as promised. But the company took forever to reissue a check they sent incorrectly. Im not going to give 5 stars for employees pushing to go leave good reviews with their names. She was helpful, but the …
Tiffany and Darsha do so many training webinars and they do a great job of covering all of the pertinent info we need to know and answering questions and they do it all rather quickly. As always I learned a couple of new things about the company and tools available online. Always enjoy attending their webinars.
I had an issue that needed immediate attention and I feel fortunate to have had my phone call be handled by David Lautermilch . He went above and beyond in making sure I had all the information that I needed and also resolved an issue that …
Terrible Company. Gave me only a 20 cancellation notice because my barrel tile roof had some tiny chips from it getting pressure cleaned every few years. If you have a barrel tile roof don’t even bother insuring with them. Do yourself a favor stay away from Avatar.
My experience with Avatar was not good. A clause in my policy (which I was not aware of) is a “right to repair”. This means that the adjuster uses contracted companies to do the work and I would have no say about who would complete the …
Terrible insurance company, we can’t wait to change when it’s up. Our experience with them after hurricane Irma has been awful. The adjuster came mid September, and then every EVERY time we call to find out what is going on, he’s “on the …
I tried to place a claim after hurricane Irma but it was 7 weeks of phone calls before my husband or i could get anyone to answer the phone no matter which department we chose. When they FINALLY sent a home inspector to our house it was 10 …
I have been a customer for three years for my condo policy.. Customer service has been a 10. Today I spoke with a caring rep Kenyatta Esau about last years offer for a free years Sams Club membership. She was able to provide me the …
I’m a contractor who works with insureds on getting their homes fixed. Every time I call Avatar I request to speak with Missy bc she seems to always be able to help. You’re awesome Missy, thank for doing what you can to help.
Missy Schwerdt has provided excellent customer service to my client and myself. Very fast response to any questions we have had. Definitely 5 stars for her as a claims representative!
Chris McGuire took my payment and he was friendly, courteous and made my initial contact with my new insurance company very assuring that so far I picked the correct company. Never heard of Avatar before bit am certain I made the right choice.
Olivia Davis and Tiffany Prete in the Marketing Department are extremely responsive and helpful. They provided me with much needed information in a timely and efficient manner. Both are a pleasure to work with!
When dealing with issues with insurance most people have negative things to say however .Missy is someone who has helped me in different insurance claim issues. She is truly amazing her down to earth real list stick and positive attitude is …
I live in florida and i have been impacted by the storm as well . i may have not been impacted by the storm as some may have but i had my fare share of the storms wrath. I am insured by Avatar and at first yes i was upset but then there was …
As as agent I love working with Avatar. Their marketing team is quick to respond and assist! Thank you Avatar and Olivia for your outstanding customer service.
I have had my homeowner’s policy with Avatar for years and have never placed a claim. This year a mold issue developed in my home and it was recommended that I move out. I filed a claim with Avatar and my file was assigned to Jean Luc. I …
My daughters policy was also bought out by this company….she is a first time home owner and boy…..this in not looking like a good situation. My daughter’s house was broken into last Wednesday……it is now Monday. The adjustor came …
Tiffany P was a great help with the webinar today. She showed all the steps pertaining to some changes to the company’s website, which gave me a stress free, worry less attitude furthering our partnership with Avatar. Thank You Tiffany.
This is the worst company to put a claim or communicate for that matter,
Do not use them..! I had 2 more inspectors after their inspector check it, and their roofer said it was fine. My inspector say it was damage by hail and the …
Patti McKenzie rocks! She is the consummate professional. As most P&C agents will attest, writing business in today’s marketplace is not easy. Patti does all she can to alleviate many of the roadblocks. She communicates clearly, …
Bought out EPIC. Never filed a claim before. Their adjustors purposely low ball estimates. The roofer they sent out made my wife feel completely uncomfortable in the house alone. They never return calls. If they do get back to you it’s …
Avatar, particularly their customer service representative Velisha Young, were very helpful to me after Hurricane Irma. There was a problem with my reimbursement check and Velisha helped me while we tried to correct the problem. She was very patient and contacted me personally to ensure the problem was being corrected.
I made an insurance premium payment over the phone 8/31/18. Marcel was the representative I spoke with and he handled my business quickly and efficiently. I appreciated his friendly, efficient manner.
DO NOT USE THIS COMPANY!! I was referred by my agency to this company and signed up for my policy to start 11/01/19, inspector came in Nov and this company waited until 1/14/20 to mail me a letter without notifying my agency that they were …
I had the pleasure of working with Olivia today with an admin task I needed to take care of. She replied promptly to my email question with directions, completed my request and I was able to continue working on my remaining tasks.
We are completely blown away with how quick, professional, courteous and polite everyone was. From Gene Samuelsen to Chris McGuire and all the repair people. Avatar, Gene and Chris made a very scary experience into a good one. Best company ever!!!! We couldn’t be in better hands! Thank you!!!!
My name is Ahmad Jaber living at 2304 twilight in Orlando fl 32825
I am so glad that I am insured with avatar they handled my claim the way it should have been handled …
I’m rating this company as a 1 for customer service. My claim for Hurricane Erma was filed on 9/10/17. Our home was tarped about a week later. I have yet to hear from our ajuster for the damage to our home. I have submitted pictures with …
Kenyatta processed an agent of record change within hours of my email request. She made the documentation available on the company website so that my new client could pay the policy premium promptly.
Martin Soto was an absolute pleasure to work with. He made the process of reporting the claim easy and fast. He was also able to answer all questions pertaining to the newly reported claim. Will definitely like to work with him once again.
They are the worst. I had a claim from roof damage from a storm, adjuster came out they said nothing was wrong with it. But same week I received a cancellation letter, for risk. If nothing was wrong with my roof how am I at risk!!! A roofer …
Missy has become the one person I can rely on to help me with any claim I am working on. She is very personable and polite. Not to mention she will always return phone calls and emails in a timely fashion. If she does not know the answer she will direct me to someone that does.
I would personally like to thank Missy Schwerdt in the claims department for solving a problem we had getting reimbursed for an amount over and above our initial estimate for our roof damage from hurricane Irma in Sept 2017. She processed …
Should be 0 or no star
I had an water damage at our home last July 18 and until now Donna & Danille …
WARNING. Have been trying to get in contact with adjuster for a MONTH. 100mph winds damaged our roof and we cant get ahold of our insurance company. We have water damage now and missing shingles. Called the 1800# and a very rude man refused …
I’ve had a lot of frustration reaching this company. I can’t stay on hold all afternoon while I am at work; I frequently have had to hang up almost as many times as I have been able to wait long enough to get through. Today it was 30 …
I would give zero stars if I could. I was informed my 10 – 15 year old roof would have to be replaced or they would not renew me. I know of many people who’s roofs are much older and have never had this happen. They are looking for excuses to get rid of insurers in Florida. Beware!
I requested an address update for our account and Olivia responded quickly and let me know the request had been taken care of. It is wonderful to know when you can really count on someone. Thank you.
This company just called me to inform that it is out of business I have a claim since 01/07/2021call all the time Justin Anderson claim manager all time he told me we are almost ready but now I haven’t roof , I haven’t insurance if someone …
I’m currently having trouble with Avatar because they told me to put a tarp on the house and they would pay for it. The roof started leaking in many rooms during one of the latest storms. Now they are saying that the roof damage isn’t …
Where to start? I had Epic insurance that was bought out by Avatar. I was never notified until after IRMA, I had fence down and roof damage. Well I called my insurance and found out I was now with Avatar and they raised my rate $ 600.00. …
Terrible for roofing insurance. Had two certified roofers come to my home both state I had wind and hail damage. Avatar sent their own roofing company and they didn’t even look for hail. My roofer even asked them if they were going to mark …
Avatar is a great company! From mobile home insurance to condos to commercial buildings, Avatar offers competitive rates and awesome customer service!
Avatar has strengthened their customer service significantly over the past year. As a result their agency services as strengthened as well. We recently received an agency visit from Ryan Reyes and feel confident that our relationship with this company will grow in the near future because of it.
I want to thank Missy S for her incredible Help !! My wife and I had an extremely complex issue involving two banks which prevented our loss check from being accepted by either. Missy worked with us over a week’s span to clear the issue. …
My 5 star is NOT for AVATAR…Rather for one of the customer service reps Missy Schwerdt who actually took the time to explain my pending claim to me. A few minutes before calling and talking to Missy, I called and spoke to a service rep …
Our Marketing, Rep Ryan Reyes is very knowledgeable, professional and provides timely response when addressing any territory or insurance related questions. We are very pleased with his attention to detail and service he provides our agency. Thank you for all you do!!
David was extremely helpful in giving us direction to straighten out our double insurance issue. This was a very complicated situation but his knowledge and expertise set the stage for resolution. Thank you!
Ms Kenyatta was very very help in helping get my claims uploaded properly. Ms Kenyatta’s instructions were clear and easy to understand. She was very patient, very reachable, and polite. Thank you for the good customer service you provided me. Thanks!!!
My claim was very slow in the approval process but they paid the claim in full without me jumping hoops promptly. I have heard horror stories with other insurance companies, so I am happy we were insured with Avatar. Everyone was very …
My name is Peter, and I recently had a lightning strike on Saturday evening that took out my AC unit. We live in SWFL and having no AC at this time of year is extremely difficult. My wife who has severe asthma was very concerned. We were …
We are having an absolutely horrible time dealing with this company. Filed a claim for roof damage on May 6th, 2019. They send an adjuster to our home with a selfie stick for a two story home with ROOF DAMAGE. Obviously, these were sub par …
My home was damaged in Hurricane Irma. I have called easily 50 times since then. When calling during the normal business hours, I got a busy signal all but ONE time. On that instance, I was asked why I was calling. They said they would …
As an Agent Assistant, I called in to Avatar and had the pleasure of dealing with Olivia Davis, who was very helpful in resolving an Agent of Record Issue in just one day. She was helpful, pleasant and professional.
Missy was quite friendly, and given that the original person I spoke to dropped the ball & did not process my claim, she went over and above to process it immediately after I re-sent the information. Missy was the most helpful, kind & efficient Avatar employee I have spoken to about my claim.
So far Avatar has been prompt with there services and everyone seem very nice….I had filed a claim with them today so I’ll just have to wait to update everyone on how fast an smooth the claim goes…
So far Diego And Missy were great to work with….
Literally the most terribly run company on the planet. They sent a handy man out to my house to inspect after hurricane Irma. He took pictures and said that if the damage was too bad he would do the repairs himself (first indication of …
Worst company ever. I called them the day after Irma. Had to call them back a week later since I never heard from an adjuster and was told the adjuster would get back to me with a claim #. Nothing from any adjuster so called again the …
I listened to Avatar’s webinar with Tiffany and Dasha and they were great. Very informative and detailed about Avatar, their underwriting process as well as the quoting system. Can’t wait to start writing business with them!
The only reason I gave it a 1 is because they didnt have 0. Customer service is horrible. They send out their people to look at damage and their contractors. It’s a joke. Contractors never show up and the “experts” that come out to see …
Kenyatta was very professional and extremely efficient with helping me in one call. My issue was addressed and completed prior to the end of our call.
Great asset to your company!
Patty is a very knowledgeable Underwriter with Avatar. Always finding a way to help me sell another policy. A great people person and always happy to answer any questions I ask. I learned alot from Patty at Avatar.
Horrible company to deal with, if you have them as your insurance change them fast, if you have an active claim I suggest to already start seeking legal council and keep track of EVERY conversation you have with them. The adjuster we had …
Zero stars… I filed a claim September 16, sat on hold for 47 minutes October 9 to beg for an adjuster to come look. He was very thorough, and left my home. Since then, I call a few times a week, after excessive hold times, No one offers …
Avatar has super competitive rates and great coverages. They have provided top notch underwriting and customer service to our clients along the way! Dasha, my territory manager and Anamaria, our underwriter have been great to work with!
I am so proud to associated with Avatar Property and Casualty Insurance. Ryan Reyes is a great territory manager and is always available to give give excellent advise and directions to his agents. If you are looking for Homeowners …
If I could give this company no stars I would. I would not recommend this insurance company to anyone. It is impossible to get anyone to return your calls. Customer service is non-existent. They had our claim for over two months and denied …
I called to get an electronic copy of my policy, talked with Missy Schwerdt and before I knew it there it was in my email. Perfect customer service and polite even though I could tell she was a little under the weather. I sure hope she feels better soon. Great Job
Stuart
Excellent Service experience. Spoke in detail with Rep Kenyatta regarding customer coverage’s and policy details. Kenyatta came across as Very polite as well as friendly (which is rare when calling carriers). Spoke to rep with in min of …
I don’t even want to give this a start rating of one, however, in order to leave a review I have to. So, with that being said, this is by far the worst insurance company ever! I have never had to file a homeowners insurance claim before …
Great Service !! Especially Olivia, she processed my requested in the same day I sent the email out. I was having issue but she resolved them within the same day as well!! Great job ! keep it up!
My experience with Christopher McGuire has been wonderful. He’s the best.
But I’m still waiting for attention that I have been requesting for several weeks from a desk Adjuster, who never answer my calls and emails.
Called to resolve an issue with a mailing address and Allie was able to help me promptly and professionally. It was a pleasure dealing with someone so energetic and happy to help. Thanks Allie!
STAY AWAY! If I could give 0 stars I would. We had a hurricane cause damage to our home after the company sent the est. to the insurance company, the estimate was approved and the repairs to our home were completed. Avatar sent the company …
It’s been over 6 weeks since Irma caused a tree to crash through our house and our adjuster in MIA. It took weeks of calling and long holds over 15 minutes to get through to claims to find out our adjuster hasn’t submitted his report. We …
Avatar was great helping me get the house in order after the water damage. Maria was so helpful and arrived very quickly after the call was made. She gave us peace of mind and got things done!
The service I have received from Avatar Insurance has been top notch. Olivia Davis and Andre Roberts have been outstanding to deal with. I highly recommend doing business with Avatar!
My wife and I were surprised to discover our condo was infested with toxic mold when we arrived for our winter visit. I called Avatar and was assigned to Doaa AL Tawabini to handle our claim. She assigned an adjuster who came to our home …
We have had a terrible experience with this company!!! Zero stars!! I have called in 7 times since December with no answers about our claim. it was initially denied because they lost all of our information and wouldn’t admit it. Each time I …
I attended a very informative webinar yesterday with Dasha and Tiffany as the instructors. They were easy on the ears.. they didn’t read a script but, knew the products and were able to relay the content in an easy to understand and …
The absolute WORST property insurance company we have ever had the displeasure of dealing with or being a customer of. If you live in a hurricane prone area and you made the mistake of choosing Avatar like we did, good luck!!! They don’t …
The Agent training by webinar was really informative and helpful. Tiffany knows the product and the system VERY well, so she comments on the items that are most important to the agent. Thank you for making the best of our time, during the great training.
I am a Project Manager working with a Florida construction company. My experience with Avatar at the start of 2020 has been absolutely criminal. Two homeowners here in Northeast Florida had wind damage from the storm we had on February 6. …
I would like to recognize Olivia Davis from the Marketing Department for her prompt service regarding a correction of address for my office. She was very courteous and efficient. She is a great asset to this corporation.
I had water intrusion in my sunroom just before Christmas. Despite the poor timing of the incident, Avatar was right on top of it. Everyone that I dealt with at Avatar was wonderful. The room was restored to its original status in short order. I really appreciated their courteousness and attention to detail.
We’ve been so pleased with Avata, we have been clients for years now. Helped us with Hurricane Irma issues and with a landlord making an unreasonable insurance request on the lease. Efficient, helpful, fast, no muss no fuss, extremely knowledgeable–insurance just does not get better. Thanks so much!
The company has great customer service and attempts to insure many types of residences in a challenging FL market. I give them much credit for their insuring the FL market. Great marketing!!!
They have a high turnover rate, they have the worst working system to process claims. The so called analyst never return calls, answer calls or stay in touch with their clients. I spoke to clients that had not heard from anyone since they …
I am very impressed with the excellent customer service I received from Avatar customer service very professional care about the customer. I spoke with Ricadoa this morning he was very professional and answered all my questions. All the …
What can I say about the lovely Kenyatta . Shes remarkable at what she does and is always there to provide just that in service and action. Truly one of the best to able to deal with anytime I have had to call or email. Thank you as always Kenyatta !
Well from the beginning when we called Avatar and I spoke with Maria Landaeta, Claims Manager everything moved along pretty smooth. We had never had a claim before so we were not at all sure what to do or if it would be covered. Our water …
Olivia was great to work with and took care of my questions right away. I’m very happy with their service.
Juan in customer service at Avatar was fantastic. Very professional and provided answers to my questions regarding coverage. He had a great attitude and was very warm and helpful.
Working with Avatar, especially our assigned underwriter Patti, has emerged into a true partnership. Avatar, and Patti, while meeting the homeowner’s need for insurance at a competitive rate, also ensure that they are responsive to our …
Sent over a request. Olivia responded quickly and handled the task in a timely manner. She was very helpful!
This company is the worst!!!! It took two weeks to get in touch with anyone from Avatar. The phone was either busy or disconnected. They took a month to send out an adjuster after Hurricane Irma. The adjuster proceeds to tell me …
Was a great insurance partner until out of the blue they just decided to not allow our agency to write new business. Not a single agency visit in years and never received the courtesy of and email or phone call to notify us of any change. …
I have made over 75 calls to Avatar , plus about 12 e mails , and the only person that always returns the calls is Missy , she exceeds her duties and goes beyond to make sure that your inquiry is taken care of, she is very efficient, …
Kenyatta Esau was super helpful for me today. Even though i didn’t speak to her originally, she took it upon herself to provide me with the assistance needed to get the change updated on a policy and sent me the correct documents needed. Thank You Kenyatta for all your help. Avatar is blessed to have you as an employee!!!!
Although they have a number that is 24-7 they don’t pickup during the weekend. During the regular week it’s somewhat of a wait. The phone representative Missy S has always been helpful providing me with information in a cordial and …
Orlando G provided great customer service for a mutual customer did not have to wait on hold for a long time and he made sure I received all documents before disconnecting the call. Great Energy & willing to assist.
Thank you so much Iran Rodriguez for responding on my request asap. I really appreciate you. He waited on the line until I received my requested documents to be sent on my email. Thanks again.
My experience with Avatar couldn’t have been better.
David lautermilch was amazing answering every questions and concerns I had in the most professional way. …
Excellent company. Like every insurance company during a natural disaster (Irma) yes they did get a little busy but they handled it like pros. I dealt with Chris and missy who handled every claim with love and care like it was there own! Thanks to the staff for all your hard work and long hours.
The only reason I am giving Avatar a 5 star rating is because of one specific person in their company and she goes by the name of Missy. But if my review was based on the actual insurance company itself or their customer service or any …
Horrible insurance company. Will not return calls from my insurance agent, my wife or myself. Sent several emails from myself, my agent sent numerous emails and called several times. They have avoided paying us for storm damage. Highly …
After 3 different calls and representatives, I had the pleasure of having Whitney B. answer on my fourth call. She was very pleasant, professional and extremely helpful in getting some of my questions answered and in getting services that I …
It has been close to 5 months since I placed my claim. It took forever to get anyone to even talk to me. A week ago I would rate the company a 1…..However, since I have been talking to a person (Christopher M) and with his assistance I …
If I could give a ZERO I would. I called this company to speak to someone regarding a Claim. David answered the phone and told me that the adjuster will get back with me when they want to. I requested a supervisor. David then hangs up on …
Enjoyed working with Olivia. She helped me get my password and User ID established. I”m a new agent, and I look forward to more quoting with this company. The rates seem competitive so far.
Had insurance with Avatar. Roof was damaged during storm and leaking. We called a roofing company to come and check it out and Avatar turned down claim just because we were not using one of their contractors. They have done this twice. I wouldn’t recommend them to anyone. No longer have insurance with them.
Anamaria Jaramillo did an outstanding job of providing great service in a prompt, professional manner! This encourages me as an agent to place more business with Avatar as her help was excellent!
Avatar Insurance has been a wonderful company from day one. Any questions or concerns have been promptly addressed by the manager, Andrew Roberts. He has been very knowledgeable and willing to assist in any way, which is rare these days. Thanks Andrew & Avatar!
As a homeowner it’s important to have insurance that you can depend on in a time of disaster. Avatar Home Insurance is not your choice. My home and the street I live on was in the direct path of a tornado earlier this year. Damages were …
I am grateful to partner with such a great company! Ryan Reyes has been such a great resource! He’s polite, answers all my questions and is knowledgeable in his field. Looking forward to a wonderful new year with Avatar! Such a great company!
Avatar has been more than helpful in assisting us with our hurricane claim. We have often heard horror stories about filing claims, but it was a very positive experience for us. Each rep I worked with(Paris, Missy, Possan, and Chuck(GC)) …
I work for a public adjusters company, and we had trouble getting a homeowner’s adjusters worksheet through to our email and Marcel Monroy followed up with me until he made sure I received it. He called me and he responded very quickly. He …
Update: finally after so many months my issue was resolved. It took a lot of calls and lot of emails but now we finally got it solved. …
Spoke with Chris M. today, and he was very patient in assisting me with my policy changes. Offered to wait on the line until the email confirmation came through, and followed -up promptly to make further adjustments. Their service is A+++, and they will make sure you are taken care of. Highly recommended.
I work with lots of take out companies, as an agent I want to congratulate Kenyatta E for her excellent service, very prompt, she gave me peace of mind and executed what I needed in hours! What an exceptional young lady, anyone is lucky to have her on their team!!! Thank you for a memorable experience !!!!
We had a burglary at our house and I thought dealing with the insurance company was going to be awful. Just the opposite. Dealing with Jean-Luc at Avatar was amazing. He responded immediately every time I contacted him, went above and …
I was pretty fed up with my previous insurance company (do not go there), so I switched to Avatar Insurance. It came highly recommended by many of my friends. That’s when I met my agent Diane! She was very helpful in assisting me and finding me the very best rate. Now I recommend Avatar to all of my friends!!!!!
I’m an insurance agent in Sarasota and Ryan Reyes is our rep. He does a great job every time he comes by to visit to go over coverage’s and features that set Avatar apart from other carriers. My son actually has Avatar and they took care of him after Irma even though the state was pretty stretched with claims. He was happy!
When I contacted Avatar about questions in regard to our claim I reached Missy and continued to request her for follow up questions. She acted promptly to my question about the $2000 payment we were told we would received because of our …
I don’t recommend Avatar, go with a name brand instead. I was especially disappointed with the claims manager Leticia Rodriguez. I spoke with her three times for only a few minutes each time. She offered little explanation as to why the …
I would like to thank Dasha Prikhodko from Avatar Insurance company for great service. I was pleasantly surprised with her professional attitude and knowledge as well as very reasonable amount of premium offered. I had previous bad …
This was my First time I filed a claim for a loss.
Everyone I spoke with was responsive, knowledgeable and communicated clearly the process and also followed up.
Excellent service.
I reached out to the marketing department today and Olivia Davis was great, in less than 10 minutes I had reports I requested. She was very efficient, courteous and professional.
I spoke to Allie Karaolis on yesterday regarding a policy for the insured, which contained inaccurate info. Allie presented herself in a professional manner and quickly solved the issue and email me the corrected info. …
Dear Avatar,
I’d like to know that your employee, Mitzi, was so helpful and explained the details to me about my policy. She was wonderful and made my day! I was so …
Today’s experience was incredible. David L.’s customer service today was impeccable. To begin with, he called me after an online post. After contacting me he went the extra mile to help me solve the problem. He volunteered to call both my …
We worked with David regarding some difficulty with our hurricane claim. David listened to our concerns before responding. When he did respond he gave specific directions regarding uploading the estimate to our account (no one else we …
The company itself is very sweet. It is easy to work with, fast, and competitive among the other carriers. David Lautermilch is always helpful. Quotes are reviewed by him within minutes! If the risk is preferred, David will make sure it is …
David Delgado provided me with great customer service. He was prompt, polite and professional. He sent me the documents I needed, and without any hassle!
Hi I feel like avatar is my new family. They are courteous and very helpful with all my home insurance needs. I would recommend then for your new home insurance protection. I look forward to our business relationship for many years! Chris and Missy thank u for helping me today.
Update regarding Owner Response: That information is false. Once Avatar invokes the “right to repair” provision, there is NO WAY out of it. Customers are absolutely FORCED into it. I’m not saying positive or negative regarding it, just that …
Updated from one star to two. I was mislead at multiple points during my claim by multiple people. Contact with me was next to non-existent if I didn’t initiate it. The only reason for the second star is that after me spending many hours …
Diane goes above and beyond for the customers. She helped me and my partner insure my home and cars the right way. She was really clear about the coverage’s and knowledgeable when she recommended options for us to chose. I can sleep at …
Avatar’s professional and knowledgeable commercial team has proven to be a valuable resource to our agency. The department is consistently prompt and friendly while providing the service and support we have grown to entrust.
It is a pleasure to partner with Avatar Insurance and I give them great praise when talking to my clients about them. Ryan Reyes our territory manager is an outstanding professional. I had an issue come up 3 weeks ago on a binding process. …
I love working with Avatar Insurance. A company with high standards in service. Especially with Ryan Reyes who has demonstrated to our agency the commitment of service and attention. He is willing to help in every situation that comes our way and we do not have to wait since he looks for the right and immediate solution.
I am blown away by the amazing customer service we received from this company. Dragan our adjuster was at our house on a Saturday within 45 minutes of receiving our phone call. By Monday our claims specialist Missy had the entire claim …
The good and bad of Avatar. First and foremost you will find out quickly that Avatar is a right to repair insurance company. What does this mean? It means that if you are busy like myself and you want to hire an adjuster to get you the …
Missy was amazing in helping my wife with her issue. Missy was nice, friendly and took the time to let my wife go through everything and then she explained the procedures and how things work. She made the wife very happy with choosing …
In the beginning we had a very very rough time with avatar. We were not happy whatsoever with the claims department or the company avatar itself until we talked to Missy Schwerdt and Francesca. They were very knowledgeable and professional …
Avatar is great to work with, I have an agency and find their system easy to use and their customer service quick to help! My rep Ryan Reyes is great, he is always available and very knowledgeable. Look forward to writing more business in the future with Avatar!
As an agent, I deal with a lot of service staff, and I have to say I am thoroughly impressed by the speed and accuracy of Andrea Mannello in Customer Service/Underwriting. I have had the pleasure of working with her several times and she …
This review is regarding the service I received from the employee Kenyatta Esau. I tried to have an issue taken care of for some time to no avail. When I spoke with Kenyatta she was friendly, helpful and dedicated to get the job done. She’s amazing! Thank you for your assistance Kenyatta.
I had some issues with a claim after Irma but understood that they were slammed. Had another issue this past week and have been dealing with Missy. She has completely turned my opinion around! She is responsive, friendly and knows her …
Kenyatta was fantastic regarding my service needs. She replied promptly, offered me even more than what I needed and continued to follow-up until the issue was completely resolved. …
Kenyatta has been very friendly and helpful. I have had to call several times over the past few months trying to resolve an issue and, while I am still waiting on the issue to be resolved with the claims analyst, I have had the pleasure of working with Kenyatta several times. She is always professional, courteous, very helpful.
If I could give negative stars I would. This company has done nothing but take advantage of myself and other home owners. I’ve read a majority of the reviews below and the ones that are five stars are not an accurate representation of how …
I recently spoke with Juan and he demonstrated EXCELLENT customer service during the entire call ! He was very polite and very knowledgeable and is a great asset to the company! I hope that the next time I call I get to speak with him again , very easy call and got what I needed in a quick , timely manner .
The unimaginable happened…two pipes burst and caused not one major flood in my house but two in 30 days. You can’t believe how fast water can rise and begin to destroy everything in it’s path. I called my insurance company and the …
Kenyatta was extremely helpful and polite. She has been one of the best representatives that I’ve spoken with during the processing of my claim. I’ve never received a call back from analyst regarding my claim. However, Kenyatta, tried …
Avatar Insurance is one of preferred carriers. We have numerous policies on our books and they offer great agent support, not to mention the ease of doing business with them. Their Customer Service and Marketing team go out of their way to …
I had this company and put a roof and other damaged claim in from hurricane Irma and they would not cover it. However they would cover to patch the roof and or repair the areas and gave me a check for 300.00 dollars saying that it could be …
Olivia is a rock star! She was very quick to respond to my questions – went above and beyond – give this woman a raise!! …
Just taking a moment to shout out the great work of Kenyatta Esau! She has helped my agency with multiple book of business transfers and has always been prompt,diligent and accommodating. I appreciate all her hard work and look forward to working with her and Avatar in the future.
Our office recently started working with Avatar. So far the experience has been excellent! Everyone we interact with at Avatar is knowledgeable and helpful. Recently attended a very informative webinar by Dasha and Tiffany. They are …
My experience dealing with Missy Schwerdt & Francesca at Avatar was exceptional. Missy was professional, courteous and above all took care of my concerns. My claim adjustment was handled promptly after they received the contractors …
Avatar Insurance is an awesome company to work along side with and write for as an agent. They are always very competitive with their rates across the board. Also Andrew, our marketing rep, always keeps us up to date with what is going on …
Might I start saying this is the worst company ever to deal with! We had a hurricane roll through my area in September 2017. I have a barrel style tile roof there, was visible lifting on my roof from the hurricane. Avatar went as far as …
I was referred to Avatar by my property manager who is also a client of Avatar and I’m really glad she did. Dasha took such good care of me from the first phone call/email I made. I had a lot of questions about rental property and Dasha …
Once again I needed help with a DB Statement and access to retrieving this. Olivia responded immediately to my EM and provided me with the necessary information. I got want I needed within a matter of minutes. Awesome customer service for her! Thank you Olivia!
Web site shows a 24 hour response number to call in a claim. Nobody picks up the line. Nobody returns voice mails. Why publish a “24 hour response number” if you don’t have anyone working the phones? Of course the plumber and water remediation people could use some guidance, but I cannot contact your company. Unsatisfactory.
Every time I need something Avatar has been quick to respond. David Delgado helped me today and within 5 minutes I had what I needed in my email. He was very professional and polite.
My home was damaged from Hurricane Michael. I am so impressed with how the team at Avatar helped with such a stressful time. Maria was so professional and courteous. She and the team in the claims department are a great asset to the …
Great experience with Avatar Marketing Team today… needed to set up commission direct deposit and the response from Olivia Davis was fast and courteous. I really appreciate the prompt reply and the offer to set up direct deposit were both greatly appreciated.
I spoke with service rep. David Delgado today about some concerns with my policy. David was very professional and was able to handle my problems right away. I’ve been lucky and have not had to file a claim so I can’t speak about the claims department. Praying that I don’t ever have too either.
I needed a PDF version of my Homeowners Policy and requested it from Dave Delgado via a telephone call. Dave had the policy emailed to me before we finished what was a cordial and pleasant conversation! Top notch service!!!
I am a customer service representative at an agency appointed with Avatar. This company has great rate especially for newer built homes. We recently did a webinar with Dasha & Tiffany, they were Super informative! Big props as well as our …
A few week ago Ryan Reyes showed up in my office. He did not have an appointment. He came in and introduce himself to me as a marketing Rep for Avatar. He ask if I had a few minutes to talk to him. He started to feed me with information …
We suffered a flood in our condo unit in February 2020, about a month before COVID shut down the country. Dealing with our condo management and getting them to assume responsibility for pipes that were 50 years old was totally frustrating …
I was very pleased with the services when I called avatar about my insurance claim. I spoke with Whitney she was respectful and courteous at all times even tho I was very upset! I called being very upset due to the fact the insurance …
Although customers service was great.
After been insured with avatar for about 5 yrs, they decided that I’m not renewable. Only had one roof replaced due to hurricane Irma 2017, as if I could had control this..
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One major thing that I love about this company is how much the representatives go out of thier way to help. Ryan Reyes stopped by my office today to express how he understood the challenges sometimes people face getting the things completed …
I called Avatar to discuss issues with logging onto their website-Kenyatta was so nice! She explained what issues were going on at that time preventing me from logging on. She offered her email, so that I could email her the required …
I have always received an excellent service from Ana Maria Jaramillo, she is very professional, reliable person who knows her work very well and solves for us any situation in record time. …
I spoke with Kenyatta Esau, she was a delight to work with and helped me with all she could.
I called back because my claim seems to be taking a long time to process and I …
I would provide Olivia with 10 stars if it were an option! She quickly allowed my appointment as an agent so we could assist in placing homeowner insurance for our mutual client. Thank you Olivia for going above and beyond and thank you for a superior customer service experience. Keep doing what you are doing!!
We purchased Avatar insurance for our new condo, and experienced a slab leak a few months after moving in. Our experience with Avatar was horrible. Most of the minimal communication from them involved “that’s not covered…we won’t pay for …
David in customer service was great. He got the problem solved for me. He was patient and understanding of my frustration with the delay with the issue that I had! Avatar is very lucky to have someone like David working for them!
I’ve been working in the insurance industry for 23 years and I have to say that Avatar is very easy to work with. Their system is very simple to use. Your underwriter is always listed on top of the screen/quote you are working with. Easy …
So we had Avatar insurance to cover our home. Unfortunately we were hit by hurricane Sally and suffered some damage to the property. Avatar sent out some contractors (they are a right to fix insurer on our policy) some who tore out some of …
My experience was with David/Customer Service. Quite professional with the tone of very much caring, I have been in customer relations for over 30 yrs. David should be viewed as someone to grow with Customer Relations. …
I have never been so frustrated filing a claim with an insurance company. It has been approximately seven weeks since notification of damage and I still do not know the status (whether the damage is covered). It has been nearly impossible …
I really don’t share review but this one I have to do. Its been over six months since I been getting the running around with this Insurance. I spoke with many customer service rep who couldn’t handle my claim they just had me keeping faxing …
I Hope this review, can help you make the right decision about Avatar Property & Casualty Insurance Company. A Company is made by their employees especially in the area of customer service. I am so grateful to Jose Lopez for helping me, …
I am an independent insurance agent and working with Patti at Avatar is a pleasure. Patti is friendly and pleasant but has also a vast knowledgeable of the industry, responsive and reliable. …
Our experience with Avatar has been nothing short of fantastic. Laura Lee our underwriter is super knowledgeable, efficient, friendly and always ready to help. We know we can always count on her to help us in a timely manner. …
As a licensed insurance agent a great company that provides fair prices for my customers, and professional service is always a plus for me. Avatar has it all! I was also really impressed with Patti at Avatar she was very professional and …
Allie Karaolis was above and beyond professional, she was helpful and knowledgeable. Went out her way to help me and provide me with my needs effectively. You have the natural ability to understand and feel what your customers are experiencing! Thank you for your help.
Right after my mortgage company paid the annual policy…we switched insurance companies. Requested a refund from Avatar. Their check bounced. Called them and they said they are out of business. Out 2 grand…..dont know if I will ever get reimbursed.
I’ve been very pleased with all of the time I’ve had Avatar Insurance. Just recently speaking with David in customer service was perfect. I wanted to pay my bill over the phone. David made me feel comfortable that I was speaking to a …
I’ve had this homeowners insurance for two years and never made a claim. The 2nd year premium went up $700 and I didn’t complain, even though I should have. I just got a notice in the mail that they will not be renewing my policy next year …
David Delgado was very helpful, courteous and polite. He was able to assist me when I didn’t have my account or declaration page available from year 2021.In a very short time David gave me a lot of guidance, Was able to find my policy and …
David was extremely helpful and responsive. I called him with a question about my property insurance, and he answered my question. In addition he took my payment over the phone. He was very polite and efficient. All too often, you get customer service agents who are rude and unhelpful. David was great!
I tried to pay my bill online and was not successful so I called customer service and was connected with David. He was very professional and took the time to assist me. He was very patient and understanding and did not rush through the transaction. David you are the epitome of good customer service. I appreciate you.
David Delgado Customer Service Lvl. 2, is an outstanding employee. Having four different requests I would not have been surprised to have somewhat of an issue, but I had the opposite. David is an asset to your Company. He quickly and accurately handled my requests. Thank you David!
David Delgado was very helpful, courteous and polite. He was able to assist me when I didn’t have my account number available. Was able to find my policy and send me a copy even before I could get off the phone. Nowadays that is unheard of…Appreciate the help David.
My experience this morning was excellent. I was paying my bill over the phone and David made it easy. Yes, I know that I can do this online but I still enjoy speaking to a real person. There are always questions that I need to ask and David was certainly able to answer them and get the payment processed quickly. Thanks.
I have had a policy with Avatar Insurance Company for several years. For the first time there is a billing issue that I could not solve with the agent on file. I called AVATAR directly and Iran Rodriguez from Customer Service, kindly took …
David helped me pay my bill by credit card. He was very professional! I didn’t get a bill from Advatar to let me know when my next payment was due! Because of that my payment was late! I wish they would make it easier for the customer by …
I have had Avatar Insurance on my house for the past 5 or 6 years. I must say their customer service has been superb! Their rates are competitively priced and their local expertise make them stand out. I have not had a claim yet (and …
Update as of 12/31/2021: I’ve been emailing & calling, including the marketing email below, with no response what so ever. Claim 20212588. Can someone please get back to me? …
Contacted Avatar on 12/21/21 about weather related roof damage. Inspection done 12/21. Tried contacting someone several times with no luck. Spoke to agent one time on 1/2/22. Got excuse about extra volume due to December storm. Finally …
I had the pleasure of interacting with Olivia Davis regarding one of our corporate agencies and she was diligent and responsive. She was able to help us immediately update some information. Thank you Olivia! Look forward to working with you and Avatar for any future needs.
Claim #:20183476..
My Home was destroyed by Hurricane Michael in 2018. AVATAR Insurance Company was my insurance company, without my knowledge of or being made aware of until …