As the largest electric cooperative in Alabama, Baldwin County Electric Membership provides electric service to thousands of consumers between Mobile, Ala., and Pensacola, Fla.
| Thursday | 8AM to 4:30PM |
| Friday | 8AM to 4:30PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 4:30PM |
| Tuesday | 8AM to 4:30PM |
| Wednesday | 8AM to 4:30PM |
19600 State Highway 59, Summerdale, AL 36580
Good People
Thank you Baldwin EMC !
Terrible company horribleustomer service
The staff there are very rude
Having electricity is nice.
I turn my lights on and they brighten up the room. Amazing.
I have been a customer for 2 years and have always been helpful and professional.
Was told power would not get cut off on a Friday. Have been cut off twice.
Very kind curtious support friendly customer service great electric company
Nothing but good things to say about the quality, expert worker bees.
Unfortunately the queen bees are base and profane in their duties. …
Total professionals, had a few minor issues along the way but their employees were awesome at running down the issues and following through!
Lack of concern for their customers. Holds electricity hostage as a tactic. If you are unlucky enough to live in their service area, I feel for you.
Miranda is the SWEETEST receptionist and I hope she stays at this company! She is always so helpful and sweet when I call in! I literally find myself hopeing Mrs.Miranda answers!
A big thanks to Kim in the member service department. She is amazing and such a great help!
Had these guys for years. My powers off even though I paid. Called back to see what the problem is. They are working on it. Do you have a time frame. No they are working on it. So I am currently sitting in the house on my off day and can’t watch my TV. Thank you Baldwin Emc for caring about your valued customer.
They are great people to associate with thank y’all..
Everyone at Baldwin EMC has always been kind and helpful to myself and my husband. Very nice and professional staff at the foley beach express office. Even when I paid my bill in change and was embarrassed about having to do that they were …
wont say they’re a 1-star company, but their operations, speed, responsiveness, etc, are all pretty lackluster. Never had a hurricane/storm related issue, just random service and billing related issues. …
When you mail the electric bill to us and I conveniently Pay On-line, why do you place a “check” mark on screen to withdraw payment from our checking account? I don’t want anyone to access our checking account! It’s happened twice now. 2 …
40 years and no problems. Always get the power back on in a timely manner during storms.
Because of their incompetence in being able to correctly obtain my credit score, which is GOOD. I was forced to pay $385 to change service to my name. I wish Alabama Power were in this area, because they have great customer service and know …
Very professional curtious people. I’m so thankful for emc and being part of a co opp. Absolutely the cheapest energy rates per kwh in Alabama especially south Alabama. .089 per kwh currently is unbelievable with the current market fuel …
Well where do I begin. I bought a solar panel system from Compass Energy.
It seems that Baldwin EMC through their cross eyed spouses/first cousins at the AL State House Requires a 1,000,000 PLC policy that indemnifies them against …
The woman who answered the phone this morning [Thur 8/25/22] was extremely polite & helpful. I appreciate the friendly professionalism.
This company is a complete joke. They can’t keep the lights on, plain and simple. I have lived in several 3rd world countries that have better service. Who the hell regulates them in this state? They must be paying kickbacks and bribes …
Terrible customer service. I am a new customer and set up service for A rental property. There was a minuscule bill for the time it was vacant until the tenants moved in and instead of trying to contact me for payment they just sent it to …
Baldwin EMC has made it easier to pay your bills late at night or on holidays and weekends with their kiosk one of the drive up and one under the awning in case it’s raining. It’s very easy and walks you through it. You do have to know a …