The first three phone calls were answered by people who barely spoke the English language and were a nightmare and a waste of nearly two hours of my time. The last call was to someone who actually spoke English. Between him and the service …
Probably the rudest people I have EVER encountered! 5 days after hurricane Irma I went there to get tanks filled for my generator. They said they weren’t filling tanks…. but I have pics of them filling tanks right out front!
Communication snafu”s. Appointment made but time not given to scheduler. Records could not be found readily when I called. Serviceman later than expected. Not too bad, but overall irritating.
We called Balgas on Monday, 9/11 in the morning (we were at 35%) and on Tuesday, 9/12 in the morning (we were at 25%) to schedule a delivery. We’ve been customers for over two years. Each time we left our name, address & phone # with …
I contacted them three days ago and they have not returned my call. I’m sure it’s not my local company that is at fault but the call center dropped the ball.
Cindy in the Fort Myers office is a constant of kindness and courtesy. She is so pleasant and caring.
You have a “perfect 10” in Cindy as a representative for AmeriGas!
Donandrea S.
Very, very slow. I’ve been getting my small propane tank filled there for about the last 3 years. I seams as though the employees are too busy or don’t really want to take the time to fill tanks. (Last time I went I had to ring the bell …
Called for took up for a new generator. Came according to our schedule, got done quickly. I do recommend having details for accessing community, in work order, so no mix ups trying to get in.
I’ve been a BalGas customer for over 20 years. That in itself says a lot. It’s a good company with an excellent team, from Leadership to delivery personnel.
These people don’t care about their customers at all. Placed an order 2 months ago. A week later got a “Final Bill” with no delivery made. Called to ask why. was told that the driver thought that the house appeared empty, so he decided not …
Great communication from everyone, Johanna who came out and priced the quote, Tom is always so helpful when scheduling and the installers were awesome. Ran into some bad rock (unknown) in the yard and they were troopers and did a super job. …
Outstanding and professional service provided by Jermaine Crockett of AmeriGas. Jermaine is one of the most knowledgeable and detail-oriented professionals I have met in this business. Thank you for the dedication to learning your trade! It is quite refreshing!
Account Manager made a special trip to deliver a new contract and explain the pricing associated with our properties. Was clear and concise with his explanation and needed no further explanation.
Excellent working with everyone. They replaced our old in ground tank with a new 500 gallon tank. They left the yard in better shape than when they started! Wish i could give them more stars!
This is the worst unprofessional company I have ever dealt with! I called on several occasions to get account information only to hear someone was going to return my phone call and as of today, I’m still waiting on my phone call (that was …
The service technician arrived promptly when he said he would and worked on my propane tank issue for over 3 hours. He was able to resolve it and I am very grateful for his fine work.
Bought a full BBQ gas tank for $59 ($17 for refills, so tank deposit is $42). Used the gas, tank now empty. Now moving, but apparently there is no way to get your tank deposit back. Seems like a scam to me.
Wonderful work ethic and professional. They worked tirelessly post Hurricane Irma and delivered gas for my dying generator when the previous company I had failed to do their job. Even though their phone connection was non functional, they …
From our 1st call to Dan Gardner, he was very responsive and kept us informed throughout the whole installment process. Communication is key to keeping customers informed and putting them at ease. The installers were punctual, …
I am a long time customer (21 years).
The Ft Myers office staff has always been very accommodating since I have a dog and need advanced notice of my gas delivery so my dog can be kept in the house.
They even recently called after my delivery to make sure everything went well.
Very disappointed In AmeriGas. We just bought a model home that they service the fire pit and all the lines for. We were declined to get service and a safety check because we are too small of an account for them now. We have a 120 gal …
the call center are terrible, they are apparently not able to help . i was finally able to speak to Michele and Jeff who are always helpful and try their best to help you and resolve any issue.
They double billed us and the manager refused to help. I asked them to pull up the phone call I had with their customer service rep stating they were never at my house the first invoice. We paid it because they were threatening to take us …
Very professional company. From the sign up to checking the propane tank to the delivery of gas to the billing invoice the experience has been flawless I am so happy I switched companies
I hate leaving bad reviews, but I am quite disappointed that you guys aren’t open during the crisis for Hurricane Ian. There are literally hundreds of tanks of propane inaccessible to the public. It’s very depressing because we really could have used some.
This company needs to update it’s signs. They still show up as propane supplier but they don’t fill up 15lbs tanks anymore. Although signs are up asking customers to ring bell for service. No one came out .
Amerigas delivered gas on 9/2020 for my new generator. Just lived through hurricane Ian. Called 10/1 for a gas delivery and was told my account was inactive and would need to be updated. Have called on 10/3 and 10/5 and was told the same …
I was double billed. Called 6 times to straighten it out. The reps have no clue and I think they pretend to go talk to a supervisor. Then tell you they are working on it. In the meantime, I’m baking Christmas cookies and my propane tanks …
It is impossible to contact the local branch for assistance. Twice now the driver has failed to show up for delivery and placed lies for excuses in the system as their reason for non-delivery when no delivery was attempted. …
Won’t service our generac because we don’t use enough propane per year. Never mind the fact that we have just been through a devastating hurricane and can’t swap out a buried propane tank. We are reliant on that until we get power back, who …
I have called multiple times to get our firepit at work repaired. Someone finally came out to do the repair and then they billed me but the firepit never actually worked. I have called multiple times to have them come back out and the …
The worst the worst the worst It’s been a nightmare
The first three phone calls were answered by people who barely spoke the English language and were a nightmare and a waste of nearly two hours of my time. The last call was to someone who actually spoke English. Between him and the service …
Excellent!
Great Company!!!
Perfect
Good people.
Very efficient.
Very professional people.
HORRIBLE HORRIBLE HORRIBLE CUSTOMER SERVICE.
Excellent company to deal with!
Great people, easy process!
Excellent Responsiveness and customer service contact
Very knowledgeable, and clearly safety first attitude.
Good place.
Very prompt and professional. A very satisfied customer for over two years,
They make fun of people when they do not know how to speak their language.
Great company. They are polite and timely.
Very good and very prompt service. Thank you.
great company…recomend them to all my friends and family
Great service. Went the extra mile to get my propane delivered when I needed it. 😊 …
Had a leak in the regulator & Balgas responded quickly to fix & generous with a refill for lost propane
Customer service is always responsive and courteous, and the delivery people are ALWAYS friendly and helpful!
If I could give less than 1 star I would.
AmeriGas provided timely service and a quality repair of my damaged gas line.
Now Balgas. They no longer refill bottles to non commercial customer. Go to South Florida gas, just down the road.
Probably the rudest people I have EVER encountered! 5 days after hurricane Irma I went there to get tanks filled for my generator. They said they weren’t filling tanks…. but I have pics of them filling tanks right out front!
Easy online ordering…Answer a few questions and delivery the next day!
Reasonable cost, and everyone I worked with went over and above. Didn’t have to fight a VRU to work with a person.
Reliable – come when scheduled. Courteous and friendly. No plant or property damage. Great customer service.
These guys are true professionals and when it comes to having someone on my property hooking up gas I want the best and will continue to call BalGas.
Great company to deal with. I haven’t had any problems for years. But, when I did, Balgas took care of it promptly.
Ordering more propane was simple and quick. The delivery person was courteous and professional.
Communication snafu”s. Appointment made but time not given to scheduler. Records could not be found readily when I called. Serviceman later than expected. Not too bad, but overall irritating.
Great driver, knew what to do and where to go, and also knew to get here early instead of sitting in traffic.
Still waiting for the quote. Not a way to promote the kind of service that I would expect to have
We called Balgas on Monday, 9/11 in the morning (we were at 35%) and on Tuesday, 9/12 in the morning (we were at 25%) to schedule a delivery. We’ve been customers for over two years. Each time we left our name, address & phone # with …
I contacted them three days ago and they have not returned my call. I’m sure it’s not my local company that is at fault but the call center dropped the ball.
Cindy in the Fort Myers office is a constant of kindness and courtesy. She is so pleasant and caring.
You have a “perfect 10” in Cindy as a representative for AmeriGas!
Donandrea S.
Very, very slow. I’ve been getting my small propane tank filled there for about the last 3 years. I seams as though the employees are too busy or don’t really want to take the time to fill tanks. (Last time I went I had to ring the bell …
Called for took up for a new generator. Came according to our schedule, got done quickly. I do recommend having details for accessing community, in work order, so no mix ups trying to get in.
I’ve been a BalGas customer for over 20 years. That in itself says a lot. It’s a good company with an excellent team, from Leadership to delivery personnel.
These people don’t care about their customers at all. Placed an order 2 months ago. A week later got a “Final Bill” with no delivery made. Called to ask why. was told that the driver thought that the house appeared empty, so he decided not …
Great communication from everyone, Johanna who came out and priced the quote, Tom is always so helpful when scheduling and the installers were awesome. Ran into some bad rock (unknown) in the yard and they were troopers and did a super job. …
Outstanding and professional service provided by Jermaine Crockett of AmeriGas. Jermaine is one of the most knowledgeable and detail-oriented professionals I have met in this business. Thank you for the dedication to learning your trade! It is quite refreshing!
Account Manager made a special trip to deliver a new contract and explain the pricing associated with our properties. Was clear and concise with his explanation and needed no further explanation.
Excellent working with everyone. They replaced our old in ground tank with a new 500 gallon tank. They left the yard in better shape than when they started! Wish i could give them more stars!
This is the worst unprofessional company I have ever dealt with! I called on several occasions to get account information only to hear someone was going to return my phone call and as of today, I’m still waiting on my phone call (that was …
The service technician arrived promptly when he said he would and worked on my propane tank issue for over 3 hours. He was able to resolve it and I am very grateful for his fine work.
Bought a full BBQ gas tank for $59 ($17 for refills, so tank deposit is $42). Used the gas, tank now empty. Now moving, but apparently there is no way to get your tank deposit back. Seems like a scam to me.
Wonderful work ethic and professional. They worked tirelessly post Hurricane Irma and delivered gas for my dying generator when the previous company I had failed to do their job. Even though their phone connection was non functional, they …
From our 1st call to Dan Gardner, he was very responsive and kept us informed throughout the whole installment process. Communication is key to keeping customers informed and putting them at ease. The installers were punctual, …
I am a long time customer (21 years).
The Ft Myers office staff has always been very accommodating since I have a dog and need advanced notice of my gas delivery so my dog can be kept in the house.
They even recently called after my delivery to make sure everything went well.
A very good place to work, very clean and organized, the two shifts of workers are very good people.
Very disappointed In AmeriGas. We just bought a model home that they service the fire pit and all the lines for. We were declined to get service and a safety check because we are too small of an account for them now. We have a 120 gal …
the call center are terrible, they are apparently not able to help . i was finally able to speak to Michele and Jeff who are always helpful and try their best to help you and resolve any issue.
They double billed us and the manager refused to help. I asked them to pull up the phone call I had with their customer service rep stating they were never at my house the first invoice. We paid it because they were threatening to take us …
Very professional company. From the sign up to checking the propane tank to the delivery of gas to the billing invoice the experience has been flawless I am so happy I switched companies
I hate leaving bad reviews, but I am quite disappointed that you guys aren’t open during the crisis for Hurricane Ian. There are literally hundreds of tanks of propane inaccessible to the public. It’s very depressing because we really could have used some.
Save yourself the trouble and get natural gas! Worst company and customer service ever.
Amerigas was prompt with delivery and service. Happy to use them in the future.
This company needs to update it’s signs. They still show up as propane supplier but they don’t fill up 15lbs tanks anymore. Although signs are up asking customers to ring bell for service. No one came out .
Amerigas delivered gas on 9/2020 for my new generator. Just lived through hurricane Ian. Called 10/1 for a gas delivery and was told my account was inactive and would need to be updated. Have called on 10/3 and 10/5 and was told the same …
Don’t deal with it you are not going to talk with local people (going to talk with somebody in call center that doesn’t understand your situation ) …
I was double billed. Called 6 times to straighten it out. The reps have no clue and I think they pretend to go talk to a supervisor. Then tell you they are working on it. In the meantime, I’m baking Christmas cookies and my propane tanks …
It is impossible to contact the local branch for assistance. Twice now the driver has failed to show up for delivery and placed lies for excuses in the system as their reason for non-delivery when no delivery was attempted. …
Won’t service our generac because we don’t use enough propane per year. Never mind the fact that we have just been through a devastating hurricane and can’t swap out a buried propane tank. We are reliant on that until we get power back, who …
I have called multiple times to get our firepit at work repaired. Someone finally came out to do the repair and then they billed me but the firepit never actually worked. I have called multiple times to have them come back out and the …