The physicians and staff at Bay Area Family Physicians appreciate the opportunity to provide your medical services. We want to strengthen communication between our office and you, … See more
Office was able to accommodate a last minute appointment- due to their late business hours on Wednesday night. Always friendly office and nursing staff.
I have seen a few different Doctors at Bay Area Family Physicians and they all are amazing. The staff is also courteous and friendly. I appreciate everyone that works at this practice.
I absolutely love Dr. Brad Sutherland! He cares about what is going on with you as much as you do. He takes action and makes sure you are fully informed.
Brad is very thorough, caring and thoughtful. Anyone can do their job, however, I feel as though he truly cares about his patients health, wellness and outcomes. He is a good, professional, medical practitioner to have in your corner.
Rude wait staff extremely long wait times and Urgent Care system that is significantly flawed I’ve been a patient there 15 years and enough is enough I can’t take one more minute in that office
Absolutely terrible. They barely have any open appointments and if you are lucky enough to get one you end up waiting at least 45 minutes. I’ve thought the doctor left almost every appointment I’ve had because they take so long.
I would not recommend going here. They use to be good, but lately they won’t even answer phone calls or return calls. Misdiagnoses and won’t refill a prescription I need.
I really likey Dr.Dr Paonessa.However getting a refill is ridiculous. Im.going to have to look for a new Dr.and that is very disappointing. All because the staff is terrible, not the Dr.
Not the best place in the world. To me the most annoying thing is trying to get a prescription refilled, mined you this is something I’ve taken fit years, and have to take forever, and they are always very slow in putting in the script to …
I have been a patient for Bay Area Family Physicians for over 10 years I have always had good results and a good experience each visit this morning I went in on an urgent visit seen a new doctor Brad Sutherland 4 chronic neck pain I was in …
Called for appointment and 4 hours later I got in to see Dr. Sutherland. Very thorough and is happy to answer any questions you have. Do not feel rushed at all.
Terrible, untrustworthy staff! No wonder Dr. Colvin left this clown carnival. If you choose to risk your health here, document everything as malpractice is the practice at Bay Area Family Physicians & lies effortlessly trickle from …
PATIENT BEWARE!!!!!!! Absolutely horrible experience. Scheduled an X-ray this morning for my swollen elbow, I had injured falling from a ladder, drove on my lunch break 25 miles away called to tell them I was going to be little late. …
I have placed my trust in Dr. Ramus for over 25 years. When I needed him most, he was always there for me. Can’t thank him enough for his personal attention over the years.
I could not be more displeased with my experience here. Dr hopmans assistant put us in a room after having a test done and said the dr will be right with you. We waited for quite some time. Her assistant came in and said roughly, “what are …
My visit went fine, but when I got the bill for the copay it was impossible to get ahold of anyone to pay it over the phone or Internet. Phone would either be busy or would just ring one time. This was over days of trying. I had to physically mail the statement back in. In 2016 that’s unacceptable.
I visited the office last week and saw Dr. Paonessa. He was excellent, caring, and professional. The wait was a little long but I expect that in a Doctor’s office. I had no problems with the receptionist when I called or when I arrived there.
I have just scheduled an appointment and Jan was very patient with me. I have gone to this facility on a number of occasions and never mistreated or had a bad experience; even when I didn’t have an appointment. The staff is pleasant and the doctors are professionals.
Unprofessional, rude. Went there not feeling well only to be told to go to Henry Ford emergency because they didn’t know or couldn’t tell what I was sick with. Oh and that will be a $100.01 charge for the visit. This place is a joke. And if …
I love Dr Graves. He is the best. He is very busy. With his charitable endeavors and is sometimes hard to get and keep an appointment. But he is caring and the best Dr. I ever had.
TERRIBLE! First off this place can’t answer a phone to save their life! If you’re only on hold for 15 minutes consider yourself a lucky one. To top it off I set a 3:00 appointment. I get brough back in the patients room at 3:00 AND SIT …
Grew up coming to see Dr. Hopman and it is always a comfortable, easy experience. No complaints, wish that I could find a PCP just as professional and personable as the staff at Bay Area. Thanks for all your hard work!
The most helpful doctors I have ever been to!! I have so much good stuff to say about the doctors, nurses, receptionist. Thank you all for all your help and caring concerns, calling me, multiple times on ur own time to make sure I’m feeling better…. I have never had a doctors office do that. Truly the best doctors office ever!
The doctors here are ok, although the three I have seen in my few years of being a patient are always in a hurry, and that is after they are seeing you significantly later than your scheduled time. The office staff… well… Either they …
The doctors and support staff are excellent, but as a senior citizen and self pay client (uninsured), I think that the prices are higher than most providers in the area. I will look for an alternative provider that is more affordable
Dr. Paonessa and the NP Brad are both really awesome!! Highly recommend them! The staff has come around over the past couple years. Used to be snobby and rude, but they all seem really friendly and welcoming now. Must’ve weeded out the bad ones! I definitely recommend this office.
I see Dr. Rowsell. I feel he really listens and takes the time to talk things through at each appointment. He’s the best PCP I’ve seen. The staff is friendly and helpful. Getting an appointment is usually timely.
I have entrusted my medical care to Bay Area Family Physicians (BAFP) for 25 years. We made enquiries when we moved to New Baltimore from Warren and BAFP was recommended. I was assigned to Dennis Ramus, M.D. to be under his care. I …
I followed my Doctor to Bay Area when she joined the practice. I love my Doctor and she was the ONLY reason I stayed. The entire time I was a patient I felt like I was treated by the staff like s second class citizen. My messages were never …
I am so happy to have found Dr. Brad Sutherland he is the hands down the best and I can’t forget to mention nurse Annie(❤ her)…. All the receptionist are so helpful and awesome…. They all saved my life and treated me like I was family and this world needs more like them❤❤
Had to call multiple times, holding for about 10 minutes each before I was able to set up an appointment. Otherwise, contrary to most of the reviews, the staff was okay. Dr. Paonessa comes off as friendly, but doesn’t actually listen to his …
Very rude staff. Doctors were always great, but we stopped going there due to rude behavior from the front desk staff. I shouldn’t have to deal with bad attitudes when trying to make an appointment or being talked down to when requesting a …
I have been a patient of Dr. Graves for a couple of years now. On one other occasion I was seen by Dr. Paonessa. In the two years of being a patient at Bay Area, I will say it has been a terrific relationship. The wait time to me is no big …
The new receptionist here is just awful. I have had a slew of medical problems in the last few months. The woman who always answered the phone was extremely rude, disinterested, and lack luster about providing any sort of service. In the …
I’ve always had good experiences here. My most recent visit I called in the morning and was able to get an appointment with my doctor the same day. The wait time was less than 5 minutes.(although not always the case, because he takes as much time with his patients as they need).
Absolutely horrible experience here. This office definitely lacks interpersonal skills. The receptionist that scheduled my appointment was completely rude. Honestly, I thought I had dialed the wrong number. Then, I wait an hour over my …
We had our annual check up at Bay Area Family Physicians and would recommend them to anyone or family that needs or wants excellent medical services. Thank you Dr. Paonessa.
I was a patient at bay area family physicians for years, dr paoenessa was my primary caregiver. He never helped me not one time. I suffered for years with treatable conditions. He would pretty much just dismiss my injuries as not that bad. The other staff were helpful. Do your own research. Fire Dr paoenessa.
I’ve had great experiences here at Bay Area Family Physicians. My doctor, Nicole Letarte, really knows her stuff! She’s an awesome primary, and her assistants are awesome too.
I’ve been a patient at Bay Area for 29 years. They have always taken good care of me, therefore, when I moved away I continued to go to them. I live in Belleville and my drive is over an hour on a good day. I left my house at 4pm for my …
Dr. Ramus is very caring and concerned for his patients. He gives you all the time you need for any concerns you might have. He is very knowledgeable and I highly recommend him! The staff at Bay Area is warm, friendly, and very caring!
Choose a different place to go for your doctor. My husband has been vaccinated, caught Covid, tested negative twice with both the rapid and the PCR, he schedules an appointment with his doctor, only for the receptionist to call him a half …
Wouldn’t recommend, especially if you have multiple diagnoses or unresolved injuries, fine if you just have minor cold or flu, but multiple medical conditions- I’d find another family physician at another entity. Especially if you see your …
Super amazing staff! Very friendly and considerate. Took super good care of me when I passed out from a blood test. Dr. Paonessa is a wonderful doctor, very professional and has a calming persona. He definitely cares about his patients.
I have been going to Bay Area FP for close to 20 years. I have had a few different doctors, but Dr. Graves has been my primary for the last several years. I really like Dr. Graves, and the practice is normally accommodating to urgent …
I finally paid off my almost $200 bill because they put the wrong code on my yearly physical. I went there for 5 years and my insurance always paid my yearly, but someone did not do there job so I paid what I could $10 a month because the …
Dr. Demos is friendly, compassionate and a top notch professional. She is thorough about getting to the root of your issues. I have been going to her for over 25 years now and wouldn’t want any other doctor for my medical concerns.
Have been going to Bay Area for many years. Every stall member I have come on contact with has been kind, caring and professional. Dr. Demos takes time to listen and is always concerned about your overall health. I feel like I’m in very good hands.
I see Dr. Rowsell and his M.A. Helen. They are so sweet and understanding and they actually CARE about me, which is so RARE nowadays. I have been going to that practice since 2013, on and off and have seen other doctors (such as Dr. Demos) …
I’ve been going to Dr. Graves for over 20 years and he is simply the best! What I like about Dr. Graves that he is very methodical in his check-ups, and if there are any abnormalities, he will refer me to a specialist immediately.
If you and your family are normally healthy, this may not be the place for you. Unless you visit them on a regular basis you’ll be de-activated as patients. When you or your family actually need a doctors visit, you’ll first have to …
Dr. Graves has been my doctor for 20 years & he is the absolute best. He takes his time, doesn’t rush you, & genuinely cares about you as a person. He does whatever he can to help you. There is no one I trust more with my health than Dr. Graves!
Dr Nicole is fantastic, very understanding and very kind. I can’t remember the name of the woman who did my blood work but she did fantastic and was very kind as well
Dr. Graves is very kind, compassionate, attentive, and funny as a person and is also very knowledgable, competent, and helpful professionally. The staff at BAFP is also very kind, knowledgable, and accommodating. Highly recommend!
Dr Rowsell is the best!! I’ve been going to Bay Area for over 20 years. I have seen most of the doctors, my favorite is Dr Rowsell. He is kind and considerate. He cares!!
I have been with Dr. Roswell for many years at Bay Area Family Physicians and have been very satisfied with the service of the entire office. They are always pleasant and helpful. They also offer urgent care so when I do have an urgent situation, they are able to fit me in the schedule within hours.
They are very professional. It’s nice to go somewhere that really cares about you. I see Dr. Paonessa and I’ve been seeing him for year’s. He’s a fantastic Doctor you will not find anyone better!!!! I recommend anybody looking for a great Doctor to go to Bay Area Family Physicians.
Dr. Ramus has been there for me for over 25+ years. He is caring, understanding on your physical needs but emotional needs as well. He’s a humble man and carries a great Christian meaning of meekness. I thank him for his care.
Amazed at the quick, thorough, and well organized appointments for both my wife and I, the doctors and office staff have always been very personable and professional. Will always go to Bay Area Family Physicians.
I feel like I am in good hands. I had an abnormal mammogram, followed by an abnormal ultrasound, followed by benign biopsy. My doctor had me contacted promptly after each result and called me personally at the end to discuss my situation even though my result was benign. I always get thorough care at my visits.
Everyone was friendly. There was a little bit of wait but after I saw the doctor I understood why.. I never felt rushed and was the staff was attentive & friendly!
My husband saw Dr. Graves for the second time and it was a positive experience. He Doctored in a way that is hard to find, caring about the whole person and sharing his vast knowledge of medical care in a way larger than just science provides.
I’ve been going to this practice for over 20 years and their patient care and bedside manner have gone way down to less than acceptable. Their current focus appears to be their revenue rather than their patients. I’m moving on to a practice that puts their patients over their bottom line.
I had a post ER visit with Dr. Paonessa. I was able to get in for an appointment quickly. Dr. Paonessa provided great care and was very helpful in explaining what I had likely experienced. He is always calm, confident and thoughtful.
Wonderful staff, they were able to get me in same day. I saw Nicole the nurse practitioner, who was very nice and knowledgeable. I am always very happy with the care I receive here.
I have been going to Dr. Graves for over 20 hrs. My husband also. We are so pleased with the expertise care we have received. Dr.Graves is a wonderful doctor and human being. He truly cares about his patients. Dr. Graves is not only our …
Love Dr. Rowsell and the front office staff. I’m sure most people there are wonderful as well. There is just one MA there that has just about ruined my experience every single time I have visited over the last 5 years. She judges my medical …
Is willing to listen to your problems and will try to find the answers to them and/or make you more comfortable. Dr. Paonessa’s Care Giver Cheryl Barbara was very helpful and scheduled my appointment for my Covid Booster shot. Dr. Paonessa is always courteous and helpful when I see him for my appointments.
Dr.Graves and the other doctors at Bay Area care about their patients, and do what they can to get you the best care , I’ve been seeing them since their old office on green street.
Dr Paonessa does an excellent job on addressing any of your concerns and informing the patient of anything that needs their attention. He is personable and professional.
Dr. Paonessa is the best. Takes time to listen and provides excellent advise. My health has drastically improved since going to Bay Area and Dr. Paonessa.
Dr Rowsell is the best been seeing him for years . I zoomed Brad Sutherland for the first time he was great, helped me and had be feeling better in 24 hours . I wouldn’t go anywhere else . Great team of doctors and staff!!!
Been going here since like 1994. Always top notch service. Dr. Graves is the best. He’s kept me healthy both physically and mentally. It will be a sad day for me if he ever decides to retire. I actually look forward to going to my doctors appointments.
I recommend Bay Area Family Physicians to anyone needing medical help. They are very professional kind and caring. Dr. Hopmann takes time and listens to you and helps you, she is very caring, friendly. Dr. Hopmann is a 5 star doctor in my eyes her staff is very kind and helpful as well. ❤
I have been going to Bay Area Family Physician’s for about 25 years now. I have always been treated with kindness and empathy. Dr. Demos is my primary and she is the best. Listens, advises…love her. I do like the fact that if I am …
Our family has been seeing Dr. Ramus for over 30 years. His attentive, kind, professional, and genuinely caring bedside manner is like nothing I have never experienced with a medical professional. We love him and his nursing staff so much, …
I had to find a new primary care physician and chose Dr. Paonessa at the recommendation of a family member. He is very down to earth and will tell you what you need to hear (like it or not). Very approachable and likeable. He isn’t the …
Everyone in this office is friendly, efficient and knowledgeable no matter what the concern or question. They all work well together, and all of these factors are helpful for HEALING!
I have been a patient for several years. They have helped me so much with everything I’ve been through and I would highly recommend them. Brad Sutherland is attentive, willing to listen and gives great input. He’s understanding, …
There’s only one thing I Gotta say is they treat me like family! It doesn’t get much better! I’ve been going there for over 30 years and they’ve kept me healthy
Love the Dr, but the mismanaged of time is ridiculous, to the point of getting high blood pressure from waiting. I wonder what would happen if I consistently showed up 45 minutes late for my appointment
Telehelp call with Dr Paonessa was great,,very thorough and helpful,,prescription was sent to Optimrx when I needed it to go to Meijer 23 mile,,had to call Dr office 3 times to get script sent to Meijer,,very discouraging when you feel lousy and want your meds
Dr. Rowsell listens and is very helpful. Nurse Helen always goes above and beyond for her patients. All of the nurses and staff are kind and courteous.Thank you Bay Area!
I have been seeing Dr. Demos at Bay Area for the last 22 years and would highly recommend this office. I never have to wait very long and always get exceptional care. Dr. Demos is super personable and truly cares.
Doctor grave is a wonderful, caring, kind man. He listen too you and make sure he gets all that may be bothering you. Looks out with preventative care and is always courteous. Great doctor
I’ve been a patient of Dr. Demos for many years and I couldn’t be happier to have her as my PCP. She is intelligent, supportive, thorough, prompt, and always on point. Nicole LeTarte has been a huge asset as well, seeing me for urgent care …
First time here and I was pleasantly sorority how friendly and helpful everyone was. It’s hard finding a new doctor you can trust but so far so very good.
I saw Nicole LaTarte. An NP at the practice and I loved her. She was receptive to all of my concerns as I’ve not had a PCP in quite a few years. I dropped my whole experience with PPD/A from my first pregnancy on her and she was so kind, …
My phone appointment went very smooth. The receptionist that walked me through it was very courteous and gave me clear directions. The Doctor was prompt, understanding & thorough. Convenient & time-saving. Thankyou very much!
Bay Area is an awesome place to be treated. Dr Graves is as good as they get, and I gotta Believe he’s got great partners, his staff is awesome as well!! Great service and kindness!
Dr. Demos is very pleasant. She takes here time to answer any concerns I have. The nurses and techs are friendly also. That’s why my husband and I have been going to the office for over 20 years.
Wonderful PA, she listens to you and knows how to treat your problems. I had blood drawn, it did not hurt at all. The women who drew the blood had years and years of experience. It seems that they can take care of everything at this office
BAFP is terrific – both the staff and physicians. The entire family uses BAFP. Dr. Graves is outstanding. I always leave knowing the best medical care was provided and all of my questions have been fully answered. He is a wonderful listener and gives practical advice regarding treatment and available options.
My telehealth appointment with Brad Sutherland was great. He listened to me talk about my symptoms and made a diagnosis of medication to help my condition.
Very efficient and professional. …
We love Bay Area Physicians. They are prompt, caring and mindful of senior fixed incomes. No unnecessary testing ! Virtual appointment was easy. They are highly recommended by many of our friends and neighbors.
When I called Kelly answered and patiently listened that I was sick and needed a COVID test. She was compassionate and professionally set up the steps needed to get me the care I needed which led me to have a tele visit with Dr. Lucido. He …
Brad Sutherland is by far the most compassionate and respectful physician I’ve had. I feel like I’m taking to a friend.
Dr. Graves is that as well, but he’s a little harder to get right in when you need him. 5 stars to Bay Area. Family Physicians.
I am a relatively new patient with this clinic and so far am very pleased with what I have experienced there. The entire staff and anyone who has worked with me has been the most pleasant of many medical experiences. They are thoughtful and caring and take time to listen, which is what I was looking for, and not true of so many today.
Dr Paul Paonessa is so kind, listens. He goes over everything and takes his time. Also the nursing staff is awesome too. I love everything about this office. Very little wait time. Absolutely no complaints. Great Dr. and staff.
Always a great experience at this office! When you call for an appointment there is never a long wait and you always get a friendly response. I called and asked for a telehealth visit for a sinus infection. I was able to get on the phone …
Called to make an appointment for a referral for another Dr. appointment. When I called I was told they had an opening Thursday at 10am. I asked if that would be enough time for the referral to be completed because my appointment for my …
Great caring doctors and nurses!
Office was able to accommodate a last minute appointment- due to their late business hours on Wednesday night. Always friendly office and nursing staff.
Extremely fast and professional experience! Accompanied with pleasant and helpful personnel!
I had dr Rowsell and I loved him. I felt like he really cared.
I have seen a few different Doctors at Bay Area Family Physicians and they all are amazing. The staff is also courteous and friendly. I appreciate everyone that works at this practice.
Have been going here for over 35 years , couldn’t ask for better doctors..
I absolutely love Dr. Brad Sutherland! He cares about what is going on with you as much as you do. He takes action and makes sure you are fully informed.
Everything went great yesterday, I was in and out. No waiting.
Brad is very thorough, caring and thoughtful. Anyone can do their job, however, I feel as though he truly cares about his patients health, wellness and outcomes. He is a good, professional, medical practitioner to have in your corner.
Great Physicians
Very professional!
Beware seriously look at the reviews…
Great staff
this place is a joke would recommend this place to my worst enemy.
Best doctor’s in town!
Got in and out with ease..
On time, courteous and listens.
Love the entire staff.
Went there for a while.adequate,but not impressed. Not that friendly or helpful
Dr. Demos is the best doctor I’ve ever had!
The other reviews are spot on. I cannot even give this practice one star. The staff is rude, and care hit and miss. Avoid this place.
Very professional and courteous
Very knowledgeable and courteous. Always very personable and clearly spoken.
Use to be a great place. Now it’s all about money.
Terrible, terrible place. The staff is completely unprofessional and downright rude. I wouldn’t go here if I was dying.
If this tells you anything. We drive 35 miles to be treated here
and on time and people of the staff were very friendly
Excellent
Total disrespect for clients. Extreme wait times (1-2 hrs) with appointments. Missed diagnoses.
Very unorganized.
Staff is uninformative, billing department is anabel to answer simple questions!
BEEN GOING THERE FOR OVER 25 YEARS. ALWAYS HAVE BEEN TREATED EXCELLENT BY THE STAFF AND THE DOCTORS.
Great physician, great bedside manner.
Rude wait staff extremely long wait times and Urgent Care system that is significantly flawed I’ve been a patient there 15 years and enough is enough I can’t take one more minute in that office
Brad and the staff are terrific !!!
Love in house lab with very good technician !!
Fast, convenient and friendly.
Doctor seem bothered, nurse was rude and not easy to talk to
Felt uncomfortable entire there. And very slow.
I’ve been going here for over 20 years. Great place
Good quality caring doctor
On time, professional and always helpful.
Thank you Bay Area Physicians .
Outstanding experiece with my primary physician, and all the staff over 16 years.
A blessing to me and my family
Absolutely terrible. They barely have any open appointments and if you are lucky enough to get one you end up waiting at least 45 minutes. I’ve thought the doctor left almost every appointment I’ve had because they take so long.
It sometimes takes a while to get an appointment. I don’t have a major history and only go for physicals, but both times Nicole the NP was great.
Excellant Doctors and Staff . Assist me with my health for the past 20 years .Highly recomended .
I always like this place — I’m not nervous when I go here. The staff is always kind to me — treating me like a human. My daughter likes it here too!
The staff was great and Dr. Graves was excellent!
Telly visit was timely and prompt
Everyone was very nice
Very professional and timely.
I would not recommend going here. They use to be good, but lately they won’t even answer phone calls or return calls. Misdiagnoses and won’t refill a prescription I need.
I like the staff there friendly and professional and my doctor is awsome they always get me in when sick as well.
I really likey Dr.Dr Paonessa.However getting a refill is ridiculous. Im.going to have to look for a new Dr.and that is very disappointing. All because the staff is terrible, not the Dr.
I greatly appreciate the personal interest they show in their patients. They offer more than medical care… they care.
Best place for excellent health care,!
Short wait time, friendly staff, great experience.
Been going here for years
Same day appointments, flexibility, staff is great!
Reasonable service, they seem to keep schedule as well as any doctors office I’ve been to. Doctor communicates well, answers questions. I’m satisfied.
Always a good experience, took me in for an issue on the spot.
Diagnosed the problem right away.
They have improved their waiting times, and offer a lot of various medical services on site.
Medical assistant who took my blood was rude.
Not the best place in the world. To me the most annoying thing is trying to get a prescription refilled, mined you this is something I’ve taken fit years, and have to take forever, and they are always very slow in putting in the script to …
I have been a patient for Bay Area Family Physicians for over 10 years I have always had good results and a good experience each visit this morning I went in on an urgent visit seen a new doctor Brad Sutherland 4 chronic neck pain I was in …
Called for appointment and 4 hours later I got in to see Dr. Sutherland. Very thorough and is happy to answer any questions you have. Do not feel rushed at all.
Best Dr and staff I have ever had in all my years.
Great service. Great Doctors!
The Dr. spent time with me and answered all my questions. The rest of the staff was very friendly.
Always takes good care on my needs and explains what is going on and your options of treatment.
They got me in real quick and got me the information I needed. Really friendly office.
Staff was professional,efficient, fast and friendly for my scheduled blood work appointment.
Everything went as planned. No problems.
Quick and easy way to get flu shots!
Friendly staff, very thorough, and efficient
Terrible, untrustworthy staff! No wonder Dr. Colvin left this clown carnival. If you choose to risk your health here, document everything as malpractice is the practice at Bay Area Family Physicians & lies effortlessly trickle from …
Nichole is very thorough, very happy with her !!!
PATIENT BEWARE!!!!!!! Absolutely horrible experience. Scheduled an X-ray this morning for my swollen elbow, I had injured falling from a ladder, drove on my lunch break 25 miles away called to tell them I was going to be little late. …
I have placed my trust in Dr. Ramus for over 25 years. When I needed him most, he was always there for me. Can’t thank him enough for his personal attention over the years.
Best Doctors and staff around, been to many others and by far the best staff. Trust them 100% Very friendly, always with a smile.
I could not be more displeased with my experience here. Dr hopmans assistant put us in a room after having a test done and said the dr will be right with you. We waited for quite some time. Her assistant came in and said roughly, “what are …
My visit went fine, but when I got the bill for the copay it was impossible to get ahold of anyone to pay it over the phone or Internet. Phone would either be busy or would just ring one time. This was over days of trying. I had to physically mail the statement back in. In 2016 that’s unacceptable.
Dr. Demos and her staff are awesome!
I visited the office last week and saw Dr. Paonessa. He was excellent, caring, and professional. The wait was a little long but I expect that in a Doctor’s office. I had no problems with the receptionist when I called or when I arrived there.
Very quick for blood work and she was very pleasant.
Friendly staff and great doctors.
I have just scheduled an appointment and Jan was very patient with me. I have gone to this facility on a number of occasions and never mistreated or had a bad experience; even when I didn’t have an appointment. The staff is pleasant and the doctors are professionals.
Unprofessional, rude. Went there not feeling well only to be told to go to Henry Ford emergency because they didn’t know or couldn’t tell what I was sick with. Oh and that will be a $100.01 charge for the visit. This place is a joke. And if …
I love Dr Graves. He is the best. He is very busy. With his charitable endeavors and is sometimes hard to get and keep an appointment. But he is caring and the best Dr. I ever had.
The appoint was for blood tests and everyone on staff was great and very professional while being very friendly and helpful.
Had a great experience at Bay Area. I been coming here since 1995. Always took great care of me,
Great experience, treated well by everyone.
TERRIBLE! First off this place can’t answer a phone to save their life! If you’re only on hold for 15 minutes consider yourself a lucky one. To top it off I set a 3:00 appointment. I get brough back in the patients room at 3:00 AND SIT …
If you like hidden bills and fees come here!
They were very professional in collecting my blood samples for my next appointment
Grew up coming to see Dr. Hopman and it is always a comfortable, easy experience. No complaints, wish that I could find a PCP just as professional and personable as the staff at Bay Area. Thanks for all your hard work!
The most helpful doctors I have ever been to!! I have so much good stuff to say about the doctors, nurses, receptionist. Thank you all for all your help and caring concerns, calling me, multiple times on ur own time to make sure I’m feeling better…. I have never had a doctors office do that. Truly the best doctors office ever!
The doctors here are ok, although the three I have seen in my few years of being a patient are always in a hurry, and that is after they are seeing you significantly later than your scheduled time. The office staff… well… Either they …
Great service and help with medical issues.
The doctors and support staff are excellent, but as a senior citizen and self pay client (uninsured), I think that the prices are higher than most providers in the area. I will look for an alternative provider that is more affordable
Worst blood draw I have ever had done! I’m black and blue and bled like a stock pig. Never had this happen before.
Dr. Demos is a great Doctor..caring and precise!
Dr. Paonessa and the NP Brad are both really awesome!! Highly recommend them! The staff has come around over the past couple years. Used to be snobby and rude, but they all seem really friendly and welcoming now. Must’ve weeded out the bad ones! I definitely recommend this office.
The nurse taking my blood was very professional and she didn’t even hurt!
Dr. Brad is extremely knowledgeable and prompt.
I see Dr. Rowsell. I feel he really listens and takes the time to talk things through at each appointment. He’s the best PCP I’ve seen. The staff is friendly and helpful. Getting an appointment is usually timely.
I have entrusted my medical care to Bay Area Family Physicians (BAFP) for 25 years. We made enquiries when we moved to New Baltimore from Warren and BAFP was recommended. I was assigned to Dennis Ramus, M.D. to be under his care. I …
Friendly atmosphere from the minute you walk in. In and out in an appropriate amt of time.
I followed my Doctor to Bay Area when she joined the practice. I love my Doctor and she was the ONLY reason I stayed. The entire time I was a patient I felt like I was treated by the staff like s second class citizen. My messages were never …
I am so happy to have found Dr. Brad Sutherland he is the hands down the best and I can’t forget to mention nurse Annie(❤ her)…. All the receptionist are so helpful and awesome…. They all saved my life and treated me like I was family and this world needs more like them❤❤
Had to call multiple times, holding for about 10 minutes each before I was able to set up an appointment. Otherwise, contrary to most of the reviews, the staff was okay. Dr. Paonessa comes off as friendly, but doesn’t actually listen to his …
Very rude staff. Doctors were always great, but we stopped going there due to rude behavior from the front desk staff. I shouldn’t have to deal with bad attitudes when trying to make an appointment or being talked down to when requesting a …
I have been a patient of Dr. Graves for a couple of years now. On one other occasion I was seen by Dr. Paonessa. In the two years of being a patient at Bay Area, I will say it has been a terrific relationship. The wait time to me is no big …
The new receptionist here is just awful. I have had a slew of medical problems in the last few months. The woman who always answered the phone was extremely rude, disinterested, and lack luster about providing any sort of service. In the …
I’ve always had good experiences here. My most recent visit I called in the morning and was able to get an appointment with my doctor the same day. The wait time was less than 5 minutes.(although not always the case, because he takes as much time with his patients as they need).
Dr. Dennis Ramus and all of the staff are awesome!
Absolutely horrible experience here. This office definitely lacks interpersonal skills. The receptionist that scheduled my appointment was completely rude. Honestly, I thought I had dialed the wrong number. Then, I wait an hour over my …
We had our annual check up at Bay Area Family Physicians and would recommend them to anyone or family that needs or wants excellent medical services. Thank you Dr. Paonessa.
Very good experience people there very helpful n very nice people and fast service
I was a patient at bay area family physicians for years, dr paoenessa was my primary caregiver. He never helped me not one time. I suffered for years with treatable conditions. He would pretty much just dismiss my injuries as not that bad. The other staff were helpful. Do your own research. Fire Dr paoenessa.
I’ve had great experiences here at Bay Area Family Physicians. My doctor, Nicole Letarte, really knows her stuff! She’s an awesome primary, and her assistants are awesome too.
Drawing blood is always difficult with me and your staff did a great job.
I’ve been a patient at Bay Area for 29 years. They have always taken good care of me, therefore, when I moved away I continued to go to them. I live in Belleville and my drive is over an hour on a good day. I left my house at 4pm for my …
Dr. Ramus is very caring and concerned for his patients. He gives you all the time you need for any concerns you might have. He is very knowledgeable and I highly recommend him! The staff at Bay Area is warm, friendly, and very caring!
Always wonderful..have been going for years, grateful for all the staff and Doctors..
Choose a different place to go for your doctor. My husband has been vaccinated, caught Covid, tested negative twice with both the rapid and the PCR, he schedules an appointment with his doctor, only for the receptionist to call him a half …
Easy to make appointments. Qualified, friendly staff. Doctor listens and keeps in touch.
Wouldn’t recommend, especially if you have multiple diagnoses or unresolved injuries, fine if you just have minor cold or flu, but multiple medical conditions- I’d find another family physician at another entity. Especially if you see your …
Lab work today was painless. Thk you for great care & concern for my health
Super amazing staff! Very friendly and considerate. Took super good care of me when I passed out from a blood test. Dr. Paonessa is a wonderful doctor, very professional and has a calming persona. He definitely cares about his patients.
I have been going to Bay Area FP for close to 20 years. I have had a few different doctors, but Dr. Graves has been my primary for the last several years. I really like Dr. Graves, and the practice is normally accommodating to urgent …
Thank You for Fitting me in so FAST!
Dr. Paonessa was GREAT!
I finally paid off my almost $200 bill because they put the wrong code on my yearly physical. I went there for 5 years and my insurance always paid my yearly, but someone did not do there job so I paid what I could $10 a month because the …
I had a great experience with my visit to Bay Area Family Physicians.
Dr. Demos is friendly, compassionate and a top notch professional. She is thorough about getting to the root of your issues. I have been going to her for over 25 years now and wouldn’t want any other doctor for my medical concerns.
Always polite. Never waited more than 10 minutes of scheduled appointment. Flexible hours. Very satisfied with choosing this practice. A+
Have been going to Bay Area for many years. Every stall member I have come on contact with has been kind, caring and professional. Dr. Demos takes time to listen and is always concerned about your overall health. I feel like I’m in very good hands.
I see Dr. Rowsell and his M.A. Helen. They are so sweet and understanding and they actually CARE about me, which is so RARE nowadays. I have been going to that practice since 2013, on and off and have seen other doctors (such as Dr. Demos) …
Dr Demos was, and always is great! She is very caring and takes time to answer all questions.
Nicole was very nice and easy to talk to. She was very efficient and quick with my exam and test.
Dr. Graves is intelligent, compassionate, and humble! Highly recommend! I always feel heard and understood. Great doctor!
I’ve been going to Dr. Graves for over 20 years and he is simply the best! What I like about Dr. Graves that he is very methodical in his check-ups, and if there are any abnormalities, he will refer me to a specialist immediately.
If you and your family are normally healthy, this may not be the place for you. Unless you visit them on a regular basis you’ll be de-activated as patients. When you or your family actually need a doctors visit, you’ll first have to …
Dr. Graves has been my doctor for 20 years & he is the absolute best. He takes his time, doesn’t rush you, & genuinely cares about you as a person. He does whatever he can to help you. There is no one I trust more with my health than Dr. Graves!
I did a telecom, with Dr paonessa, easy peasy, got my Covid-19’s script within hours great job thank
He was able to very quickly get a telehealth appointment and treatment for my illness
Dr. Hopman is always patient, kind, and takes time listening to her patients.
Dr Nicole is fantastic, very understanding and very kind. I can’t remember the name of the woman who did my blood work but she did fantastic and was very kind as well
Dr. Graves is very kind, compassionate, attentive, and funny as a person and is also very knowledgable, competent, and helpful professionally. The staff at BAFP is also very kind, knowledgable, and accommodating. Highly recommend!
Dr Rowsell is the best!! I’ve been going to Bay Area for over 20 years. I have seen most of the doctors, my favorite is Dr Rowsell. He is kind and considerate. He cares!!
I have been with Dr. Roswell for many years at Bay Area Family Physicians and have been very satisfied with the service of the entire office. They are always pleasant and helpful. They also offer urgent care so when I do have an urgent situation, they are able to fit me in the schedule within hours.
They are very professional. It’s nice to go somewhere that really cares about you. I see Dr. Paonessa and I’ve been seeing him for year’s. He’s a fantastic Doctor you will not find anyone better!!!! I recommend anybody looking for a great Doctor to go to Bay Area Family Physicians.
Dr. Ramus has been there for me for over 25+ years. He is caring, understanding on your physical needs but emotional needs as well. He’s a humble man and carries a great Christian meaning of meekness. I thank him for his care.
The most friendly people I’ve ever experienced in a dr office. Dr Hopman is the best.
Amazed at the quick, thorough, and well organized appointments for both my wife and I, the doctors and office staff have always been very personable and professional. Will always go to Bay Area Family Physicians.
Everyone is so helpful nice and professional they listen and try to help with any questions you have very refreshing
Everyone was so pleasant and there was no long wait to see the doctor.
I feel like I am in good hands. I had an abnormal mammogram, followed by an abnormal ultrasound, followed by benign biopsy. My doctor had me contacted promptly after each result and called me personally at the end to discuss my situation even though my result was benign. I always get thorough care at my visits.
Everyone was friendly. There was a little bit of wait but after I saw the doctor I understood why.. I never felt rushed and was the staff was attentive & friendly!
Been a patient for over 20 years Excellent staff and doctors and office staff ! Always courteous and helpful ! Keep up the awesome work
My husband saw Dr. Graves for the second time and it was a positive experience. He Doctored in a way that is hard to find, caring about the whole person and sharing his vast knowledge of medical care in a way larger than just science provides.
I’ve been going to this practice for over 20 years and their patient care and bedside manner have gone way down to less than acceptable. Their current focus appears to be their revenue rather than their patients. I’m moving on to a practice that puts their patients over their bottom line.
I had a post ER visit with Dr. Paonessa. I was able to get in for an appointment quickly. Dr. Paonessa provided great care and was very helpful in explaining what I had likely experienced. He is always calm, confident and thoughtful.
My appointment went very well, it was on time and the people were pleasant.
Wonderful staff, they were able to get me in same day. I saw Nicole the nurse practitioner, who was very nice and knowledgeable. I am always very happy with the care I receive here.
I saw the NP today as my Doctor was on vacation. I had a great experience with him. He listened to my concerns and prescribed accordingly. Thank you.
Great appointment. Staff and Doctors are very knowledgeable and answer all my questions. Would recommend to anyone.
IF YOU LIKE HIDDEN FEES AND HIDDEN BILLS COME HERE!
Also violate HIPAA law!
Care less about your privacy.
Great experience with Nicole. She was very helpful, also very empathetic. Prescribed the best medicine for my condition.
I have been going to Dr. Graves for over 20 hrs. My husband also. We are so pleased with the expertise care we have received. Dr.Graves is a wonderful doctor and human being. He truly cares about his patients. Dr. Graves is not only our …
Outstanding service, quick..professional and above all courteous…a truly outstanding patient focused team!
The doctors and nurses at Bay Area Family Physicians genuinely care about their patients and I give them my highest recommendation.
Love Dr. Rowsell and the front office staff. I’m sure most people there are wonderful as well. There is just one MA there that has just about ruined my experience every single time I have visited over the last 5 years. She judges my medical …
Is willing to listen to your problems and will try to find the answers to them and/or make you more comfortable. Dr. Paonessa’s Care Giver Cheryl Barbara was very helpful and scheduled my appointment for my Covid Booster shot. Dr. Paonessa is always courteous and helpful when I see him for my appointments.
The receptionist was welcoming. The phlebotomist was efficient and the employee at checkout was fantastic!
I have been a patient for 30+years. Always good compassionate care.
Dr.Graves and the other doctors at Bay Area care about their patients, and do what they can to get you the best care , I’ve been seeing them since their old office on green street.
Helen MA was great! She took care of me right away and was so kind.
Dr Paonessa does an excellent job on addressing any of your concerns and informing the patient of anything that needs their attention. He is personable and professional.
Dr. Paonessa is the best. Takes time to listen and provides excellent advise. My health has drastically improved since going to Bay Area and Dr. Paonessa.
Always friendly and Dr Paul is great doesn’t shoo you out asks a lot which I like .
Dr Rowsell is the best been seeing him for years . I zoomed Brad Sutherland for the first time he was great, helped me and had be feeling better in 24 hours . I wouldn’t go anywhere else . Great team of doctors and staff!!!
The staff is very kind and efficient. The best health care providers.
Been going here since like 1994. Always top notch service. Dr. Graves is the best. He’s kept me healthy both physically and mentally. It will be a sad day for me if he ever decides to retire. I actually look forward to going to my doctors appointments.
I recommend Bay Area Family Physicians to anyone needing medical help. They are very professional kind and caring. Dr. Hopmann takes time and listens to you and helps you, she is very caring, friendly. Dr. Hopmann is a 5 star doctor in my eyes her staff is very kind and helpful as well. ❤
I have been going to Bay Area Family Physician’s for about 25 years now. I have always been treated with kindness and empathy. Dr. Demos is my primary and she is the best. Listens, advises…love her. I do like the fact that if I am …
Our family has been seeing Dr. Ramus for over 30 years. His attentive, kind, professional, and genuinely caring bedside manner is like nothing I have never experienced with a medical professional. We love him and his nursing staff so much, …
NP Nicole is a gem! So thorough and kind. Nice staff. Really happy to be a part of this practice!
I had to find a new primary care physician and chose Dr. Paonessa at the recommendation of a family member. He is very down to earth and will tell you what you need to hear (like it or not). Very approachable and likeable. He isn’t the …
Everyone in this office is friendly, efficient and knowledgeable no matter what the concern or question. They all work well together, and all of these factors are helpful for HEALING!
I have been a patient for several years. They have helped me so much with everything I’ve been through and I would highly recommend them. Brad Sutherland is attentive, willing to listen and gives great input. He’s understanding, …
While I am very happy with my doctor, Brad Sutherland, I disagree with your policy about having to virtual visits.
There’s only one thing I Gotta say is they treat me like family! It doesn’t get much better! I’ve been going there for over 30 years and they’ve kept me healthy
Friendly office. Dr.Lucido was great. As a new patient I was impressed and hopeful that I found a new medical family.
Seeing Dr Brad was the best experience I have had in a very long time. He really made me feel comfortable.
Love the Dr, but the mismanaged of time is ridiculous, to the point of getting high blood pressure from waiting. I wonder what would happen if I consistently showed up 45 minutes late for my appointment
Nicole is great. Listens to the issue. Explains what can be done. Helps me make decisions on my health care
I was very pleased. I haven’t been there in a while. The wait was minimal and Kelly was so nice.
Dr. Holman Is such a wonderful doctor. She takes the time to talk to her patients and does not rush you out. I would recommend her to anyone.
Telehelp call with Dr Paonessa was great,,very thorough and helpful,,prescription was sent to Optimrx when I needed it to go to Meijer 23 mile,,had to call Dr office 3 times to get script sent to Meijer,,very discouraging when you feel lousy and want your meds
Dr. Rowsell listens and is very helpful. Nurse Helen always goes above and beyond for her patients. All of the nurses and staff are kind and courteous.Thank you Bay Area!
I have been seeing Dr. Demos at Bay Area for the last 22 years and would highly recommend this office. I never have to wait very long and always get exceptional care. Dr. Demos is super personable and truly cares.
Doctor grave is a wonderful, caring, kind man. He listen too you and make sure he gets all that may be bothering you. Looks out with preventative care and is always courteous. Great doctor
I’ve been a patient of Dr. Demos for many years and I couldn’t be happier to have her as my PCP. She is intelligent, supportive, thorough, prompt, and always on point. Nicole LeTarte has been a huge asset as well, seeing me for urgent care …
They were fast and efficient. Went in for bloodwork at 8:24 and was out at 8:35. Everyone there are nice and friendly.
Very convenient and more personalble! Telehealth is nice because you are “seen” at the time you were given! No waiting, and that’s Great!!
Eileen Hopman is very personable. I do not feel rushed during my appointment even if it is a late appointment.
Staff very friendly and efficient. Always take me back to my room at appointment time. The doctors take time with you and listen to all your concerns
The medical personnel is very caring and professional. I have been going to BAFP for over 25 years. They really care about their patients.
Always a pleasure seeing Dr. Paul Paonessa. Cares about your health and well being. Makes sure everything is good with you and life in general is ok.
First time here, Nicole was awesome! Very personable, listened to me, she helped me, I will definitely return, give them a 10!!
Friendly people, great service. Took the time to answer all my questions and explain everything to me. Really glad I switched doctors
First time here and I was pleasantly sorority how friendly and helpful everyone was. It’s hard finding a new doctor you can trust but so far so very good.
I saw Nicole LaTarte. An NP at the practice and I loved her. She was receptive to all of my concerns as I’ve not had a PCP in quite a few years. I dropped my whole experience with PPD/A from my first pregnancy on her and she was so kind, …
My phone appointment went very smooth. The receptionist that walked me through it was very courteous and gave me clear directions. The Doctor was prompt, understanding & thorough. Convenient & time-saving. Thankyou very much!
Bay Area is an awesome place to be treated. Dr Graves is as good as they get, and I gotta Believe he’s got great partners, his staff is awesome as well!! Great service and kindness!
Dr. Demos is very pleasant. She takes here time to answer any concerns I have. The nurses and techs are friendly also. That’s why my husband and I have been going to the office for over 20 years.
Wonderful PA, she listens to you and knows how to treat your problems. I had blood drawn, it did not hurt at all. The women who drew the blood had years and years of experience. It seems that they can take care of everything at this office
BAFP is terrific – both the staff and physicians. The entire family uses BAFP. Dr. Graves is outstanding. I always leave knowing the best medical care was provided and all of my questions have been fully answered. He is a wonderful listener and gives practical advice regarding treatment and available options.
My telehealth appointment with Brad Sutherland was great. He listened to me talk about my symptoms and made a diagnosis of medication to help my condition.
Very efficient and professional. …
We love Bay Area Physicians. They are prompt, caring and mindful of senior fixed incomes. No unnecessary testing ! Virtual appointment was easy. They are highly recommended by many of our friends and neighbors.
When I called Kelly answered and patiently listened that I was sick and needed a COVID test. She was compassionate and professionally set up the steps needed to get me the care I needed which led me to have a tele visit with Dr. Lucido. He …
Brad Sutherland is by far the most compassionate and respectful physician I’ve had. I feel like I’m taking to a friend.
Dr. Graves is that as well, but he’s a little harder to get right in when you need him. 5 stars to Bay Area. Family Physicians.
I am a relatively new patient with this clinic and so far am very pleased with what I have experienced there. The entire staff and anyone who has worked with me has been the most pleasant of many medical experiences. They are thoughtful and caring and take time to listen, which is what I was looking for, and not true of so many today.
Dr Paul Paonessa is so kind, listens. He goes over everything and takes his time. Also the nursing staff is awesome too. I love everything about this office. Very little wait time. Absolutely no complaints. Great Dr. and staff.
Always a great experience at this office! When you call for an appointment there is never a long wait and you always get a friendly response. I called and asked for a telehealth visit for a sinus infection. I was able to get on the phone …
Called to make an appointment for a referral for another Dr. appointment. When I called I was told they had an opening Thursday at 10am. I asked if that would be enough time for the referral to be completed because my appointment for my …
Dr. Demos is wonderful!
Not only is she excellent as a doctor, but she’s so comfortable to talk with I consider her my friend. …