Headquartered in Walnut Creek, CA, BASS Medical Group is the Greater Bay Area’s leading healthcare specialist provider. With over 300 providers, 200 locations, & 42 specialties, BASS … See more
I called to verify they were in network and they said yes and it turned out that they were not. Now there is a $1,300 bill that I need pay for. Billing customer service is terrible.
I went yesterday to get an early appointment and the doctor was awesome. She was super professional and helped me feel better. However I called to get a copy of the receipt and the person who picked up the phone was extremely rude, she hang …
Specifically for the Lab – same building. The woman who had us sign in was NOT wearing her mask at the desk! Wore it down to her neck while talking to patients, talking to the fully masked clerk next to her. What is WRONG with these people? …
The policies of this medical group are atrocious. Apparently, once you see a doctor here, you are not allowed to see any other doctor in this group. It’s their policy, according to the rude woman on the phone. I have never heard of such an …
During this trying time for me Carrie Karg stepped up to the plate to help me get through this by getting me the information I needed. Carry return phone calls did all the leg work and put my mind at ease she showed me that there still is …
Dr. Otero is very nice person.He is very knowledgeable kind and friendly. All staff are very good and helpful . Receptionist girls and one boy there are very helpful.A girl (Nurse) name Christal She is very kind.She take care me as my mom. …
My experience there was one of the best experience that I have when getting my MRI due to I’m very claustrophobic. The staff was so nice and helpful. Thanks for the positive experience.
I was impressed! Went on Friday 08/30/2019 professional staff at the front desk, the Dr was great he had good bedside manner’s. The place was absolutely clean with all state of the art equipment. Made my appointment online I was called in before I could sit down. Thank you!
Did an allergy test which costed $2400+ (totally not worth it). I still need to pay$100~ out of pocket. So I got a bill from BASS reminding me to pay by 1/11/21. I paid on 12/22 but still got 2 more letters requesting the money. …
I just wanted to give recognition to Alicia in the billing department. I called to make a payment after seeing a new doctor in the BASS group and she was very helpful over the phone. …
Should’ve looked at the reviews before coming here. This woman was rude and disrespectful. She was Caucasian, blond, and somewhat middle-aged. Very unprofessional as she kept ignoring me in the beginning. If you’re gonna ignore a patient, …
Management is bad. They pick favorites which is their own family members to get raises. Never received a raise after 7 years. They give you only 4 sick days a year, therefore everyone comes to work ill. They do not give you pay for jury …
For 18 years i was with Kieser and always felt like if i was just a number for them but now that i have experienced what a true medical staff and doctors should be when your health is important to you but don’t know what steps to take i …
The staff here seem pleasant enough at first, but none of my experiences were very good. There is no consistency in care and they make assumptions without actually asking you. There is very little communication. They do not listen and do not tell you what to expect. I would give them zero stars if I could.
Everyone is very nice there. Erick is such a nice guy.
Lisa always takes good care of me. I am very happy going there, also Dr Lee is a wonderful doctor. Thanks to everyone. Excellent place!!!
Dr Hoffman is kind and compassionate. She is a gentle soul who has always listened and diagnosed well. I am in the medical field and hands down would recommend her to anyone.
This is a fraudulent company when it comes to billing policies. I had a 10 minute skype appointment with my doctor last year and the doc’s assistant mentioned that there was no co-payment. But, this company ( which is a 3rd party and …
I expected the doctors to be good, and they were. But the standout was the nurse assigned to me. Everyone always has trouble with getting an IV into my “rolling” veins. This nurse handled it all beyond my expectations. I wish I knew her name.
I wish I do not have given them a 1. I had a consolation with the bariatric surgeon for only 5 minutes and they billed me for 924. Yet they did not tell me my insurance did not cover it. It is only a consolation to see if I wanted to go …
Dr Kassels consistently spends quality time with his patients and works to ensure that the total experience is always first class. I have never TRUSTED a doctor more with my medical care. The staff is also caring and they function as a …
My visit with Dr. Sarah Woon was very efficient and extremely professional in all respects. Dr. Woon is an amazing and always very helpful physician. Her office staff is also fantastic.
What can I say other than “They Care!”. The fact that they care about their patients is evident in every service they provide. I never felt like “a number” or one of the herd. So, if you want excellent team care I highly recommend the Bass Medical Group.
Your technicians who took care of me, I sware was the kindest, sweetest person I have ever met. I went into having this scan a bit scared she relaxed me so much her kind words and her smile (ya she wore a mask but the way her eyes sparkled you could tell she was smiling) made me so calm thank you
I had a very bad experience at Bass Group. I went to them couple to months back with pain in my ears. They lured me taking multiple laboratory test before the doctor could see me or even prescribe these tests. My insurance refused to pay …
Dr. Romero is a consummate professional. Tailors her treatment, explanations and plan of care meticulously toward the individual. Spends as much time as she needs to make sure I understand everything and am leaving her office as healthy, mentally as well as physically, as possible! Highly recommend her.
The staff at BASS have a very professional but friendly quality and are pleasant; timely appointments and the Surgical team was excellent. Pleasurable experience.
I love my surgeon. Unfortunately every time I’ve been there in the last month the receptionist has had her mask below her nose. I mentioned it once but was there again recently, and still no change. Might as well not wear a mask at all. …
Was there for an appt with Dr Bernens, and was able to get my 2nd Covid booster at the urgent care clinic without an appt. All of my experiences with BASS, including the sleep lab have been great. Everyone is friendly and helpful.
Dr. Hopkins and his staff are amazing and one of the best medical practices I’ve encountered! The office is so efficient and well ran. Dr. Hopkins goes above and beyond in providing an excellent level of care. He listens and leaves you …
My primary care doctor is a member of BASS Medical Group. When I go for an appointment, I rarely wait more than 10 minutes. The same building has an urgent care clinic, but it’s only open weekdays during regular business hours.
I have been very impressed with the services I have received at BASS this past year: labs, X-rays, surgery. Most recently I saw Dr. Pammi for my primary care visit. She was extremely thorough, going over my lab work, medications, diet and exercise regime. Excellent
visit.
This is only a reflection of the billing dept. Please look at your bills. When I call they say I owe less then the bill but had I not called I would have over paid. I asked what happens when I over pay online because it doesn’t show what is …
The Medical Assistant was very kind and gentle, assisting the doctor with the very uncomfortable procedure I had to go through! Also the Doctor was as well! They were all great at helping me maintain my privacy as well! If I had a choice, I would definitely return! Thank You Dr. Chin, and staff!!
Every time I go for an appointment at my doctors office, I am never disappointed. They are all, including the doctor, very professional and very friendly. Any questions I have, they answer. Any explanations I need, they answer and are very …
Dr. Romero is an outstanding surgeon, she repaired my rotator cuff and made sure that I understood exactly what was going to happen before and after my surgery. She is very people minded, makes you feel so comfortable and at ease which I …
Need better time management, because I waited in the lobby for an hour after my scheduled time. When I asked what the issue was because people that came in after me when in before me, I got not reply until 30’mins after I decided to leave. …
Was new patient at a facility and was going in for pain and symptoms around my months cycle. The physician, as usual, had no idea as to why the sudden changes so performs an unnecessary ultrasound and prescribes birth control to see if it …
It has been a brutal time for anyone working in our healthcare system. Most Report feeling powerless and burned out. So if front office staff seems annoyed or a little indifferent, I get it. BMG administrators, please consider training …
Great Medical Staff!
Easy and simple to use. B
I always feel well cared for
Great place and lots of parking.
Covid 19 test took a week Instead of 3 days..
Great staff new machines. Very comfortable facility
Always a pleasure to see Dr Romero!
I can’t wait for the new larger center in Brentwood to open!
Very professional, efficient, helpful, and friendly doctor’s office.
I went to urgent care and was seen and treated within 20 minutes. Friendly Staff and Physician!!
Short wait to see the doctor who referred me back to my Gastroenterologist for a procedure
I don’t know what place or Doctor you are asking about, or when I received the services you’re requesting feedback about.
MRI began & ended on time. Technician was GREAT!
Very friendly and efficient. They are very informative regarding any reason for your visit there.
The Dr Horner is a very nice person and also great staff very helpful people
This surgery completely changed my life. I am getting stronger every day and I feel better than I have in 10 years.
Appreciated,thankful & great job by Dr.Dimitry Lerner & his team.The Best Surgeon!To God be the Glory!
Excellent and efficient patient centered care.
I’ve had nothing but great experiences with this group and everyone involved. Dr. Murray is the BEST!
I called to verify they were in network and they said yes and it turned out that they were not. Now there is a $1,300 bill that I need pay for. Billing customer service is terrible.
The Healthcare Team are friendly and they show genuine interest in your health.
Always a good experience. Dr Pammi is great never in a rush and very Thorough.
I went yesterday to get an early appointment and the doctor was awesome. She was super professional and helped me feel better. However I called to get a copy of the receipt and the person who picked up the phone was extremely rude, she hang …
Specifically for the Lab – same building. The woman who had us sign in was NOT wearing her mask at the desk! Wore it down to her neck while talking to patients, talking to the fully masked clerk next to her. What is WRONG with these people? …
The policies of this medical group are atrocious. Apparently, once you see a doctor here, you are not allowed to see any other doctor in this group. It’s their policy, according to the rude woman on the phone. I have never heard of such an …
My mother in law had an appt with bass medical group and theh were very good, patience and understanding.
During this trying time for me Carrie Karg stepped up to the plate to help me get through this by getting me the information I needed. Carry return phone calls did all the leg work and put my mind at ease she showed me that there still is …
Dr. Otero is very nice person.He is very knowledgeable kind and friendly. All staff are very good and helpful . Receptionist girls and one boy there are very helpful.A girl (Nurse) name Christal She is very kind.She take care me as my mom. …
My experience there was one of the best experience that I have when getting my MRI due to I’m very claustrophobic. The staff was so nice and helpful. Thanks for the positive experience.
I was impressed! Went on Friday 08/30/2019 professional staff at the front desk, the Dr was great he had good bedside manner’s. The place was absolutely clean with all state of the art equipment. Made my appointment online I was called in before I could sit down. Thank you!
Did an allergy test which costed $2400+ (totally not worth it). I still need to pay$100~ out of pocket. So I got a bill from BASS reminding me to pay by 1/11/21. I paid on 12/22 but still got 2 more letters requesting the money. …
I just wanted to give recognition to Alicia in the billing department. I called to make a payment after seeing a new doctor in the BASS group and she was very helpful over the phone. …
Should’ve looked at the reviews before coming here. This woman was rude and disrespectful. She was Caucasian, blond, and somewhat middle-aged. Very unprofessional as she kept ignoring me in the beginning. If you’re gonna ignore a patient, …
The new location certainly allows patients plenty of room to park and plenty of room while waiting to visit the doctor. …
Management is bad. They pick favorites which is their own family members to get raises. Never received a raise after 7 years. They give you only 4 sick days a year, therefore everyone comes to work ill. They do not give you pay for jury …
Sally is completely satisfied and happy with the medical treatment received. Would highly recommend to anyone seeking surgical care.
For 18 years i was with Kieser and always felt like if i was just a number for them but now that i have experienced what a true medical staff and doctors should be when your health is important to you but don’t know what steps to take i …
The staff here seem pleasant enough at first, but none of my experiences were very good. There is no consistency in care and they make assumptions without actually asking you. There is very little communication. They do not listen and do not tell you what to expect. I would give them zero stars if I could.
Outstanding care & service! Dr. Fong was instrumental in diagnosing and treating my rare disease. I am grateful beyond words.
Everyone is very nice there. Erick is such a nice guy.
Lisa always takes good care of me. I am very happy going there, also Dr Lee is a wonderful doctor. Thanks to everyone. Excellent place!!!
Dr Hoffman is kind and compassionate. She is a gentle soul who has always listened and diagnosed well. I am in the medical field and hands down would recommend her to anyone.
I love that most of all my husband & my Specialist & procedures are all under this group & even in the same locations most of the time.
This is a fraudulent company when it comes to billing policies. I had a 10 minute skype appointment with my doctor last year and the doc’s assistant mentioned that there was no co-payment. But, this company ( which is a 3rd party and …
I expected the doctors to be good, and they were. But the standout was the nurse assigned to me. Everyone always has trouble with getting an IV into my “rolling” veins. This nurse handled it all beyond my expectations. I wish I knew her name.
I wish I do not have given them a 1. I had a consolation with the bariatric surgeon for only 5 minutes and they billed me for 924. Yet they did not tell me my insurance did not cover it. It is only a consolation to see if I wanted to go …
Dr Kassels consistently spends quality time with his patients and works to ensure that the total experience is always first class. I have never TRUSTED a doctor more with my medical care. The staff is also caring and they function as a …
My visit with Dr. Sarah Woon was very efficient and extremely professional in all respects. Dr. Woon is an amazing and always very helpful physician. Her office staff is also fantastic.
What can I say other than “They Care!”. The fact that they care about their patients is evident in every service they provide. I never felt like “a number” or one of the herd. So, if you want excellent team care I highly recommend the Bass Medical Group.
Your technicians who took care of me, I sware was the kindest, sweetest person I have ever met. I went into having this scan a bit scared she relaxed me so much her kind words and her smile (ya she wore a mask but the way her eyes sparkled you could tell she was smiling) made me so calm thank you
I had a very bad experience at Bass Group. I went to them couple to months back with pain in my ears. They lured me taking multiple laboratory test before the doctor could see me or even prescribe these tests. My insurance refused to pay …
Dr. Romero is a consummate professional. Tailors her treatment, explanations and plan of care meticulously toward the individual. Spends as much time as she needs to make sure I understand everything and am leaving her office as healthy, mentally as well as physically, as possible! Highly recommend her.
The staff at BASS have a very professional but friendly quality and are pleasant; timely appointments and the Surgical team was excellent. Pleasurable experience.
I love my surgeon. Unfortunately every time I’ve been there in the last month the receptionist has had her mask below her nose. I mentioned it once but was there again recently, and still no change. Might as well not wear a mask at all. …
Was there for an appt with Dr Bernens, and was able to get my 2nd Covid booster at the urgent care clinic without an appt. All of my experiences with BASS, including the sleep lab have been great. Everyone is friendly and helpful.
Dr. Hopkins and his staff are amazing and one of the best medical practices I’ve encountered! The office is so efficient and well ran. Dr. Hopkins goes above and beyond in providing an excellent level of care. He listens and leaves you …
My primary care doctor is a member of BASS Medical Group. When I go for an appointment, I rarely wait more than 10 minutes. The same building has an urgent care clinic, but it’s only open weekdays during regular business hours.
I have been very impressed with the services I have received at BASS this past year: labs, X-rays, surgery. Most recently I saw Dr. Pammi for my primary care visit. She was extremely thorough, going over my lab work, medications, diet and exercise regime. Excellent
visit.
This is only a reflection of the billing dept. Please look at your bills. When I call they say I owe less then the bill but had I not called I would have over paid. I asked what happens when I over pay online because it doesn’t show what is …
The Medical Assistant was very kind and gentle, assisting the doctor with the very uncomfortable procedure I had to go through! Also the Doctor was as well! They were all great at helping me maintain my privacy as well! If I had a choice, I would definitely return! Thank You Dr. Chin, and staff!!
Every time I go for an appointment at my doctors office, I am never disappointed. They are all, including the doctor, very professional and very friendly. Any questions I have, they answer. Any explanations I need, they answer and are very …
Dr. Romero is an outstanding surgeon, she repaired my rotator cuff and made sure that I understood exactly what was going to happen before and after my surgery. She is very people minded, makes you feel so comfortable and at ease which I …
Need better time management, because I waited in the lobby for an hour after my scheduled time. When I asked what the issue was because people that came in after me when in before me, I got not reply until 30’mins after I decided to leave. …
Was new patient at a facility and was going in for pain and symptoms around my months cycle. The physician, as usual, had no idea as to why the sudden changes so performs an unnecessary ultrasound and prescribes birth control to see if it …
It has been a brutal time for anyone working in our healthcare system. Most Report feeling powerless and burned out. So if front office staff seems annoyed or a little indifferent, I get it. BMG administrators, please consider training …