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Socrates and everyone I interacted with at Baycare were extremely professional, prompt and exercised prompt and total follow-up and made good on all their commitments. This is the 2nd time I used Baycare. They were just great both times! Would definitely recommend them to anyone needing Physical Therapy… particularly from Socrates!
You are sending me a survey and the only service you have recently provided was to send me a bill. So here is your survey: Bill arrived neatly in clean envelope. You score a 10/10. I paid the bill. How did I do?
Had my CPAP delivered to my house by home health. Eugene was awesome. I thought I was just going to read some instruction and watch a YouTube video and I would pick it up by myself but he had so much useful information with tips and tricks about using a CPAP that only a CPAP user could possibly know.
I’m sick and tired of being lied to, I’m ignored and given excuses constantly! I have to beg to get supplies for my bipap machine but yet you’re company won’t hesitate to place me into collections and report me to the credit bureau’s even …
I’ve been waiting another 3 weeks for a CPaP mask. I’ve had to call at least 2-3 times each order. I had to cancel my doctor appointment because their is no data, I have no mask
The Respiratory Therapist came to my home, taught me how to use the equipment and was greatly encouraging as she has personal experience with the equipment.
Baycare home care is awesome. My respiratory therapist was knowledgeable and thorough in his tutorial. I was easily acclimated. I would recommend choosing Baycare for all your health needs.
The BayCare staff who came to my home and demonstrate and give me the new CPAP machine was very “rushed” to get through the demo and other information on the machine. I felt the woman was on a time clock for other patients.
My husband has had BayCare as a provider for many years and has been extremely happy with their knowledge and helpful professionals. It’s an excellent organization and we highly recommend them.
Have placed two orders so far & both came within days. Very pleasant to know what you order will be in within a week. Confirmation of receiving order via email is nice too. Thanks.
My husband used BayCare HomeCare for physical therapy and followup nursing services following his hip replacement surgery. We found all of the staff (nurses, physical therapists and office staff) to be professional, knowledgeable, friendly and punctual. We would recommend this service to others.
My nurse never called before she came she never did vitals she never helped me get in contact with the doctor. She came to my house after drinking alcohol. She also never ordered wound care even though the doctor ordered it upon my discharge from the hospital. Dreadful experience
Requested info on a wheelchair for my 92 yr old father, was told that our insurance would cover it all so no cost to us. Not so, insurance covered 80% and we were billed the balance. Called them & was told “Oh your insurance carrier must …
Delivers to a nursing home and never tells any family member that the products are on loan. Now thinking that they are going to go after me handicap mother for a wheele chair that broke on us and i threw it away because the nursing home.. …
they are all very nice, deliveries come in when you need them no matter what time of day…but communication is a bit lacking. if your going to be late let us know. we sit and wait and don’t know what to expect, should we do our meds or not? so communication is key.
My experience with the care I received from healthcare and physical therapy was excellent! They were very respectful, professional, and patient with me. Thank you to all those who visited me in my home!!!
Unable to order items from the website. Unable to create a customized recurring order. Took longer than expected to receive items once they had been ordered.
Poor customer service, very slow to schedule appointments and they are unapologetic for delays. I was promised that my appointment would be expedited due to a delay between the physician and their office; no such previsions were made. I was …
Can you please explain to me why my best friend who is dying of a rare disease was denied lab work and care that was ordered? Why was she left with a kidney infection for weeks? Why is it so difficult to get her port flushed? And her medications have been mismanaged.
I’m very disappointed that my recently received CPAP machine is being recalled and Baycare offered zero assistance, and even gave it to me in the first place.
My husband has diabetic ulcers and just got a pacemaker. He was set up for Baycare for home health, and they came out today and refused to help him because they need to teach me how to tend to his wounds, and when he told them i work 60 …
Sean processed my CPAP order quickly; Nancy A made setup a breeze. Felicia was quick to help me with a mask refit on a Friday afternoon. Overall I will be using their services again.
After waiting for the mask to come all was good. I would like to say that in my app it is showing that I had the mask for 14 days when I received it. I hope this does not cause me problems when my insurance pays for it.
This is the 2nd time I have replenished my CPAP supplies. both times it takes over a week plus to get them. This time I received this survey BEFORE getting my delivery of supplies, so yes a poor turn around and review.
It took me 2 weeks to finally get someone to order filters and CPAP nasal cushion after I had called 6 different times without success. Extremely poor customer service
We Have been using Bay Care Home for My Father since February 2018 and they are all fantastic, caring Nurses. Always the best care. We would be lost without all their help.
All the nurses that have visited with me have gone beyond my expectations. Thank you to all, especially Annie. I see her the most. What a great nurse, and truly a caregiver.
Ordered new mastectomy bra over the phone. I appreciated being able to talk to a person who was very helpful. In a few days I received my order. Just what I wanted. Thank you.
helpful, prompt, quick call backs. couldn’t have carried these hard times without them. thank you. and another big blessing go to Rolly, Physical Therapist, and to Sarah, Occupational Therapist, they were BOTH put on this …
The nurse was about to put the dressing on without a securement device when I happened to look over; I CANNOT go without a securement device. She knows this.
The last two times she’s been here she’s got betadine (I can’t use chloraprep …
This company has been seeing my Aunt for over a week after an er visit. They have failed to contact her PCP an get orders for wound care, a wheelchair and a shower chair. Our experience has been extremely frustrating. We were referred by …
Very slow to respond right from the beginning when I first got my sleep machine. Wait, wait, wait. Every time I call for supplies, wait, wait, wait for a return call. People are always very polite, and once I finally get in touch with a live person, my supplies arrive promptly.
MEDICAL MACHINERY PROVIDER…???? I have been using a cpap for many years, I got my first machine from them and another one more recently. My biggest complaint with them is that they take at least a day to call you back. They always …
I have been a client for 3 years. BayCare is an outstanding organization and the HomeCare division is no less outstanding. I have used BayCare HomeCare for physical therapy, respiratory therapy, a BiPAP machine and supplies, walker and a …
I sent an order in for a shower bench, Danielle called me and said she will be sending one out by FedEx and should arrive in 2 days. What she shipped me was a transfer board. I’m 6’3″, 220lb C6-7 quad in need of a shower bench. I called …
The nurses and the PTs were great. They were knowledgeable, caring, friendly and helpful. Amie the PT was especially helpful. She had the perfect balance between being sensitive to your pain and encouraging to push a little further.
Everyone was so helpful and caring. I had Jamie the nurse and Joyce the physical therapist, so sweet. They show you and give you advice on how to improve your condition. I couldn’t have done it without them.
I have only used this company for equipment needs. I needed a wheelchair for my mother and they continued to send the wrong size. It’s either too big for the doorway or to small for my 6’1 mother to sit in. I was very specific about her …
I would recommend Baycare home care for any respiratory needs ie oxygen concentrator, nebulizers and Cpap etc. devices. Their staff is courteous, professional and competent.
BayCare HomeCare did a great job. Excellent service. Ruel the therapist was very professional and extremely helpful. He even helped me get into outpatient near my home as well.
I’m truly shocked by the negative reviews of this company. I’ve had Baycare HomeCare for 3 months while I’ve been recovering from a bone infection. Every single person (nurses, PT, pharmacy) that has come to my home has been amazing. …
The entire staff cared about you as a customer client. They wanted to make sure you received the best quality care possible. They followed up and called when they said they would. I don’t see how they can improve because they already are at the top. Thank you BayCare for your service.
The oxygen tank delivery was 5 star but we have called several times for over 2 weeks trying to get a new CPAP mask to replace the one my husband has that is a year old. No one ever called him back about the mask, so only 1 star for that.
I have had great experiences with my Bay care Doctor. Unfortunately I have not with BayCare Home Care. The process of replacing a broken CPAP machine was a night mare. Communications between the Doctor Insurance and the Customer care team …
The Nurse that came to my home was very pleasant and kind hearted with me. She was very informative and explained everything to me so I could understand. Jillian was very sweet and very kind to me. I liked her and she was very good at her job.
I found this company to be so incompetent. They delivered much needed equipment to my husband’s hospital room for him to take home only to call the very next day to tell me that they do not work with the Veterans Administration. If I …
Sarasota memorial ordered my oxygen upon discharged. When delivered, the man was polite and said, “when you are done with equipment, just call and someone will pick it up.” The is not the case. I needed a doctor’s order which who do I ask at a hospital. Now I have a bill for time that I didn’t even use the equipment.
Their customer service is the worst. I’d rather deal with Bright House!!! So glad I don’t depend on them for life support.
Called several times yesterday. Message said they would call back in 32 …
Caring compassionate and takes the time to evaluate and explain what is happening. Piece of mind when I know they are coming to take care of me! Thank you for all that they do! I always felt I was number one priority. Nothing but LOVE for the company and ALL employees! Thank you for being accountable!
All three representatives from BayCare ( PT,OT and nurse) have been excellent! They are caring, concerned for my husband’s welfare, and
encouraging to us both! We look forward to their visits and expertise…
This review is regarding delivery and instruction for an APAP Machine. The instructions were a simplified as possible. All questions were answered. The visit was brief, but nothing else was necessary. A thorough understanding was given of the use, cleaning and replacement parts that would be needed in the future for the machine.
It would be nice to be able to speak or communicate with the same person each time when calling about the same issue! When having to go through a different person each time, something gets lost! They have to go through the computer and …
Everything OK except frustration over the lack of supply of new CPAP machines and (apparently due to COVID) inability to try different masks in person.
This was my first CPAP and Gene came out to show me how it works. He was awesome. He walked me through everything and then had me do it to make sure I knew how. He gave me tips on getting supplies and was very personable and friendly. I highly recommend BayCare Health and especially Gene.
my time with the Baycare was wonderful, annie my PT was excellent and very friendly, I can’t say enought about her she was wonderful. My nurses like Sabrina and Casey were as well wonderful. I could not have asked for anyone better. Thank you all for your wonderful care
If I could rate them less than a one I would.
Was admitted to a pinellas county hospital upon discharge my physician informed me I would need iv fluids as well as a ostomy nurse. Baycare does not …
Why does it take 24 hours for a representative to call you back to take your order for replacement filters? Doesn’t make sense to speak with one who answers the phone for them to say Tyler will call you back. Yes 24 hours later he did. …
Jackie if spelled correctly. She has done a great job (A Plus) with my mom. I have seen a great improvement with her. She is moving a round better then she has.
Still haven’t received service despite many hours of trying. On hold for hours. Have received a water chamber nothing else. My husband has received no supplies. Over 1 month!!!!!
From negotiating with the insurance to the excellent in home setup and orientation, this company is top notch. I have nothing but praise for these dedicated professionals. And they did it all under these challenging pandemic conditions. You have my outmost respect and my undying gratitude.
I had an excellent experience with your Tech Gene who explained everything in detail and made sure I got all my questions answered before he left. He seemed to really care and gave me great advice. He’s also a veteran like myself so it was an all around great experience!!!!
Everyone that came to check on me after my surgery was very helpful in my recovery. They show how much they love what they do and showed their professional skills in treating me. Thank you for your excellent staff.
Everyone I came in contact with was warm and caring. Amazing, positive attitudes! They make you feel apart of the family and really concerned for your well being. If ever I need Homecare again, Baycare will be my first choice. I highly …
if I had not fought Baycare fir my Bipap ST machine I would not have received it. your customer care is terrible. any time I call I am told it is a 3 to 5 wait for a return call, that us unacceptable. if it wasn’t fir insurance I would not use Baycare nor will I ever recommend them.
We had such an amazing experience with the physical and speech therapist associated with baycare. They really took their time to understand my husbands needs and addressed them promptly. They were so caring it was like they were a part of …
Nurses helped me to understand the medications I was taking and how to properly record my vitals, and the physical therapists was excellent in helping me to reach significantly improved physical condition and independence. They are a great resource for helping me regain my former health status.
So I was running low on my Tresiba which normally doesn’t happen because I stockpile insulin…but since my pump is being processed, I didn’t want to refill the insulin if I wouldn’t need it. When I started getting low, I had my pharmacy …
My Initial order for a medical device was submitted by my physician in mid March. I was told that it could take up to four weeks to process. After three weeks, I called to check the status of the order. I was told someone would call me back …
A wonderful group of professionals helped me tremendously and in the case of therapist Melvin he may have saved my life. Wound care nurses were knowledgeable, experienced, and compassionate. I am grateful that I chose BayCare for my Home Health agency and I will continue to do so in the future.
My Rx was “lost” for weeks because someone assumed that my script and my wife’s were the same. Got multiple answers as to when and how I would get my new CPAP. Also took over a month to get a return label for items sent to me in error. Also, most of the time if I was told I would get a call back, it never happened.
Every aspect of your home supply system is inadequate. Every call requires a call back because the people on the phone can not provide any answers. I ordered via email on Mar 15-no response, sent a 2nd email March 25-no response. Called …
Awesome customer service. My Dr ordered equipment and I had a phone call with in 2 hours to set up the delivery and the Tech called with in 15 minutes of when the estimated time of delivery was. Great experience and I will recommend to my friends
After an accident that has left me wheelchair bound, homebound, and my body reacting to the shock of my injury, it’s wonderful to have Rose from BayCare come to my home. She checks my blood pressure and blood levels for medication dosages, …
When I call needing help, response is usually very slow. Example- I was not told how to order needed CPAP supplies until overdue. Then the response is taking 2-3 weeks. I get a different response every time I call. Your system is way to big to serve us
Service is not that great. SOME of the nurses are simply incompetent. My wife needed an infusion and the nurse who came couldn’t set it up properly and my wife ended up getting pricked many times. They sent someone else the next day and …
Everyone was extremely helpful & kind. They were fun also & I can only thank them all for making my time there as good as it could be & lifting my spirits.
Thank you
Merry Christmas
Tracy the Respiratory Therapist was very thorough and patient with her home demonstration of my CPAP machine. She went over every detail of setup, operation, cleaning and ordering supplies. Great job!
Rosanna from BayCare HomeCare visited my home to set me up with a CPAP machine. She was wonderful, patient, thorough, efficient and made sure I was completely comfortable with everything before leaving. And she wore a mask and gloves!
Choosing a home health care provider is a daunting experience. The only information you are given if someone will call. I did so much research and the doctor had recommended somebody else but I wasn’t even satisfied with an initial …
poor hard to reach never get call back for days and respiratory therapist don’t return calls as well as people on line don’t tell the therapists I need to speak with them I’m 80 Years of age and in this situation covid or no covid this …
My nurse, Violet, is very knowlegable and told me many things I needed to know which had not been defined before for me, and was able to expand upon things I was told. Her years of experience in nursing are definitely a plus for the patient.
The home healthcare respiratory therapist was extremely thorough, professional, friendly and efficient. Even though it was a late appointment she did not rush, and explained and demonstrated my new cpap device. Tanya could not have been nicer, and her kind service enabled me to use my new device perfectly.
Always have had a positive experience. The CNA that they send to home are extremely caring and hard working. Communication with the office staff is always excellent. I like the addition of the on-line schedule so you can see in advance who is coming and what shifts are filled or still open.
I am thoroughly pleased with the service and care that all of the employees of all BayCare departments provide. I cannot praise this company enough for all that they have done for my husband. An order is placed and the item/service is here within a day! Thank you, BayCare!!!
This was my first time having in home care so I didn’t know what was to expect. However, everybody was very professional and polite,it was a pleasure having them in my home! I actually miss not having them coming back but that’s ok because they did help me with my recovery from surgery. Thank you so much!
Amber had her work cut out for her when she was taking me on for PT. After living with a steadily declining R knee I finally had it replaced on April…after injuring it 20 yrs earlier. So I was waking and standing totally “wrong” to ease …
Two weeks to return a call about a mask for my CPAP that broke and needed to be replaced ASAP. Ordered replacement parts, and they haven’t arrived yet. The person that called me back was nice enough, but half a month for a return call for emergency medical supplies is ridiculous
I dealt with Ryan to get a new mask as the one I was willing to try wasn’t working for me. Ryan was very knowledgeable and quickly figured out a different mask for me to try , he expedited the order and got it 2 days later. The mask works great for me , thanks Ryan for caring and being good at your job.
I recently called BayCare because it was time to get replacement parts for my CPAP machine (5 months into using it). I would have given BayCare 5 stars except the first time I called the number given to me for ordering parts I was told my …
The only complaint I have is that the first visit of 1 1/2 hr was taken up by 1 hr. 20 minutes of paperwork that could have been done prior to surgery. Medications, history, etc was all available and given to the doctor and had to be …
Took repeated calls from patient to get equipment, was told representative would call me back that day..waited all day, no call. Called Drs office for assistance, stated they faxed everything more than once to BayCare, still no response. …
Nurse Allison was excellent and methodical in administering the required tests. Also, professional in her advices . It was great meeting her. Thank you!
The absolute worst customer service EVER! It seems that BayCare is aware they pretty much have a monopoly for services and durable medical equipment in Central Florida and they just do not care. Order a piece of equipment and you can wait …
I have a visiting nurse and a physical therapist coming to my home after hip replacement last week-both ladies are professional, knowledgeable, and engaging–I appreciate their encouragement and the challenges they offer! I love it that they call or text me the day before to let me know the time.
After we believe all is resolved, we now find that supply ordering is way behind. We used to receive calls to reorder CPAP supplies. After awhile IO called CS and was informed that they would have someone call me, that it would take 5 days. …
The professionalism and quality of care from the BayCare therapists, nurses and aides is wonderful regardless of which BayCare office they come from. They are always watchful of not only safety measures but what they can do to encourage …
I’ve been in contact with the Respiratory Therapists several times for questions I had about being a recently new BiPap user. They have been very helpful and professional in dealing with my concerns. I’ve also been in contact with the …
Horrible Experience with home health care. Will advise doctor not to use Baycare for home care. Nurse arrived and was pleasant enough, however, did not follow Doctor Directives and said someone else will follow-up and complete. I waited two …
I was hospitalized for pneumonia and when discharged I was told I’d need home oxygen. BayCare was chosen by my Dr. They set me up before I left hospital and then came to my home for a system to sleep with. They have been awesome. Easy to …
It took close to a week to get a call back from the resp tech about my CPAP equipment. I finally got through by going to the more general customer care number. I’m just getting started on this and the equipment didn’t fit, so while not an emergency, the consequences were non-trivial.
I called on Sept. 8 TH. I received my supplies on Oct 16. Fortunately I finally got hold of Elliot who was very helpful, and got me my supplies. I had a hole in my C-Pap hose for over a month, and had trouble sleeping. I left a message …
BayCare HomeCare is an exceptional medical service that I choose above all other medical companies. Attentive, caring, professional individuals, always seem to go that extra mile as a natural part of their life.
Called over a week ago for my CPAP supplies. Spoke with Miranda. She told me she would order my supplies for me. Over a week later, still no supplies. This company is probably the worse one that I have dealt with in over my 15 years on …
I requested C-PAC Dream Station supplies via email on 3/19. No response. I sent a 2nd request on 3/27. No response. Sent a third request on 4/1. On 4/2, I received a response from Joann Lyman advising that notes from my prescribing …
All the nurses and physical therapists which I have encountered in home care have been excellent. They have all been knowledgeable, caring, patient, friendly, timely and communicated well. This is the second time in a year that I have needed home care and both times they have been excellent. I highly recommend them.
I was originally told I would have to send an email each month for supply orders. I received supplies without placing an order and was absolutely thrilled for this convenience. …
BayCare Home Care is charging me every month for cpap supplies that I’ve never received for two years. I have to manually call and request supplies when I need them, wait for 2-3 days for someone to call me back then order the supplies. …
Ordering my CPAP supplies via Bay Care intake went smoothly. They were quick to respond to my request informing me my order was in progress. My supplies arrived in a timely fashion. Thanks for your great service.
I am using a different type of mask unit for my CPAP machine. When the device was first delivered, I was left with all of the available types, so I could decide which one worked best for me. After many months, I decided that the face mask …
I am not sure what item I am asked to be giving feedback on, but with the exception of the supplier for the C-pap equipment, I find all the doctors and other services Bay Care provides are excellent. I am very disappointed in the C-pap …
Over the last year and a half I’ve had some health issues and I’ve been to a few different Baycare hospitals and outpatient facilities. Every single one has been fantastic and their staff went over and above to make my experience as …
Representative was very courteous. Order was handled efficiently even with having to get a new RX from my doctor. I am extremely satisfied with the service I received.
Amber is like a breath of fresh air. She knows her business and is very good in explaining what I am to do. I’ve made very good progress under her supervision. My husband and I are very pleased with her help.
Late getting my supplies out. I had to write to remind Home Care. This sets my schedule for re-ordering off. Would have thought BCHC would at least put an extra cushion in so that when this happens I can change my cushions properly. …
I love BayCare. They are always quick and responsive. Most recently, a BayCare rep helped me get supplies when I got a new CPAP machine. She took the time with me, walked through a series of options, and recommended a CPAP mask for me that …
Your customer service is poor at best. I must keep track of my own replacement schedule, the last company I used notified me. Emails go unanswered, when I do order replacement parts I must make additional calls to find out what is …
Trouble with delivery of cpap supplies past 6 months. Multiple excuses from company, staff turnover, supply chain etc. no response to emails and slow response to voice mail. This month, ordered supplies 7/12, had not received by 8/4 when we …
BayCare Home care is Excellent. They have been helping me with my C-Pap needs for 4 years now. They check up on me every 6 months to see if I need anything and when I do they are very prompt in sending it out. …
You have some outstanding employees, I would like to take time to give special thanks to a few. Pat Price, Speech therapist has been a ray of sunshine in our lives. She has worked hard to help get my husband back to his prior level. We were …
Orders supplies on the 2nd of September, and got them on the 24th. Have ordered every month between 1st and 4th, yet it take 3 weeks to get supplies. I think that is poor. I can get same supplies in two days on Amazon. What do you think. Have asked for supervisor to call me since May, still waiting for that..
Was supposed to set my husband up with c-pap machine. Never called. We finally called and they said we would be a priority. We’ve called and left several messages since then. We’re at 5 days now with no return call yet. Not happy.
The BayCare staff took time to educate me and ensure I understood the next steps of my recovery.
All representatives were professional and cherry just like the local commercials inviting new associates to join the BayCare team.
Although I’m usually in an extreme amount of pain ( arthritic ), when being tended to, I appreciate the fact that each nurse shows compassion and dedication, during my recovery time and each of the nurses show that they’re knowledgeable and actually interested in long-range goals. I greatly appreciate everything they are doing…. Jim
Bernie is excellent. He’s kind and compassionate. Makes you work but doesn’t push too hard. He follows up just to see how you’re doing. Bernie is truly an amazing therapist and should be recognized for his work
Each and every staff member that visited was professional, kind, caring and patient with my husband who was not always the nicest patient!
We are so happy we chose Bay Care over other companies to bring my husband …
The nurse & therapists were top notch. We were extremely happy with the care & attention
we received. We wouldn’t hesitate to recommend them to everone we know!
Sue, usually the nurse that visits, has been wonderful! Both my husband and I required visits. She always called the night before to advise of her arrival time. Sue is knowledgeable, efficient and professional. She has to change my …
My equipment was delivered promptly at home and set up by a Respiratory Therapist. The therapist was thorough and prompt and also very friendly. I’ve been a BayCare Customer for some time and it has been a very pleasant relationship. My supplies are delivered promptly after the required processing time of the order.
Took over a month and 4 phone calls to get my supplies ordered. The first rep was rude and not helpful at all. I asked for a supervisor to talk to 2 times and both time never got a call back. I checked on that and was told that a voice …
The commode and walker arrived with no problem. The cane was too large for my height, 5’1′, and the BayCare Home Care did not have the appropriate size, for me. …
Excellent care provided to me for medical equipment I needed. They worked very hard to get what was needed for my insurance company. Tracey the respiratory therapist was great, she did a wonderful job explaining how to use the equipment and answered all my questions. She was very patient with me.
Had a very great experience. Had to switch insurance companies which involved change my CPAP provider. I received a call quick, setup appointment in no time, and met with a great respiratory therapist who came to me, mask and gloves. She …
Endless waiting on the phone for someone to answer, built-in system call backs DAYS later, then it takes a month or more to get the product. Still don’t have an invoice and I started this process in mid December. Not sure how you stay in business. I guess it’s the name but you have to do better than that.
Ron was excellent in his knowledge, bedside manner, and personality! When I have my left knee done, I’d love to have him again! Thanks again Ron for all your help & service!
Supply shipping is slow. Mistakes in what’s shipped. Emailing should be efficient but isn’t so have to call. Multiple phone calls needed to straighten things out. When someone finally answers the phone, it’s an operator who can only …
Your service is loaded with to many cumbersome and unnecessary hiccups. No real person at the helm. To much indifference. Ex Leave a message, order thru a txt message, there is no follow up but this feedback expecting 5 stars. This is no way to conduct busines. After I order, I waited mini 2 weeks minimum.
I specifically called to request CPAP supplies for my older CPAP since my current one has been recalled. I desperately needed a new water reservoir, tubing and filters for this machine. The young lady took down the serial number and said …
The appointment was to evaluate my memory and cognitive skills. The person doing the evaluation was really pleasant and friendly. The appointment was on time. All of the questions from the exam were clear. If I did not think that I …
Robert and I both got our C=-Pap supplies, thank you so much, we appreciate you reaching out to us to get these supplies shipped.
Thank you
Robert & Jewel Bartle
I am answering for my wife as she is not a fan of computers. we talked after the visit from the nurse and she was very impressed which means something as Sheryl is a nurse herself (retired). when she was working, she was highly regarded by …
I received a new CPAP 2 weeks ago. The therapist did an excellent educational session on how to use the machine. The 1st night of using the new machine, it was so noisy. After 4 days of trying to get used to the noise, I called for a …
I had nothing but a great experience with this company. The nurses were wonderful and answered my concerns. My therapist was great at working with me to get the exercises right. I worked with Korbin as my therapist and Sue as my nurse. Thank you for all your help.
no improvement needed professional concerning concerned willing to do what ever takes to help me recover and more forward . With out Debra and Daniel (outstanding dedication) I would not be able to more on with my life. There help …
Both the pharmacy including Steve on the phone and the delivery drivers along with the nurses have been excellent. Treva and Barbara are an asset to your company. They’re great nurses.
Great group of nurses that assisted with my rehab after total knee replacement- Leanne was my primary nurse. Very professional. Very caring. Scheduled appt the day before and arrived within appt range. Not first time I’ve had to use them to assist with care and won’t be last. I have never had a complaint.
Took almost 3 months to get CPAP supplies and it took me calling them to get any action. I asked to speak to supervisor, it too over a week to get a call and it was not helpful. When I finally got order, one of the pieces was wrong. Makes me think the company is going out of business.
Donn was my Physical Therapist and he did an excellent job. I liked his mannerisms and the way he answered my questions. He was encouraging and challenging. He is very knowledgeable and valuable. He was extremely critical to my success …
No body seems to know what is going on. Told them the head gear broke. Was told they would let the right people know. Didn’t hear from anyone. Ordered new monthly parts 2 weeks later. Took another 5 days to get an email saying his supplies …
The worst DME company ever! They don’t bill your insurance and then they try to bill you. No one can answer any questions and they will never constantly give you the runaround. Even if you ask for supervisors they will give you the …
It’s just the fact that ordering CPAP supplies has become a nightmare. It’s a half hour on hold when you call, no matter what they say, you cannot order on-line, Automated doesn’t work unless you know what is due, and that’s impossible to …
I emailed my order on Oct 14, 2021. On Oct 18, I received an email saying you have received my order. (That took 4 days) I didn’t receive my order for 3 weeks after I ordered. That is not acceptable. When Brenda was handling the orders, …
I had a total knee replacement and BayCare HomeCare was my inhouse nursing and Physical Therapist. Sue and Debbie were my nurses and Korbin was my Physical Therapist. They were all very friendly and good about calling the night before to …
After two weeks I still have not received the portable
Concentrator for oxygen use to be able leave my house This is the worst service I have ever had.
Our experience was great. The nurses that came were great and answered our questions and guided us as needed. The physical therapist was so kind and really good at what she does. The only complaint that we would have is to try to make …
Michelle Abbott has been coming to our house to aid in my recovery from my knee replacement. She is professional, friendly and extremely educated in physical therapy and we are thrilled to have her assistance. We would highly recommend Bay Care HomeCare and especially Michelle. Thank you!!!
Every month my supplies are later each time. I marked my calendar as your rep told me to do as a reminder to order supplies. This obviously is not working and I get multiple ship dates and a bill for extra supplies from my insurance …
Nathalie was my at-home physical therapist to help with my recovery after my knee replacement revision surgery, and I cannot say enough about what a positive effect she had on my progress after my surgery. She was always friendly and kind, …
I appreciate the competent, caring home care services I received from your nurses and physical therapist after my operation. My first contact was with Nurse Barbara who clearly explained what coverage I should expect and how to be proactive …
I called to reorder my CPAP mask and everything was handled quickly, from contacting me initially to contacting my PCP for approval, to following up and letting me know everything was ready to go. I received my mask within a few days, …
I had 1 window of opportunity to have oxygen delivered and had a emergency with my mom when they called at end of the day . I tried to contact on Saturday morning several times but no response. Needless to say my husband is traveling without oxygen… you would think you would have an emergency person to respond. Thanks a lot .
Very professional and friendly. Thank you Leeann for pushing me and showing me different exercises for maximum effect. I would highly recommend Bay Care to anyone for post surgery care. The nurses were excellent, wish I had more than the 3 visits as they pampered me, made me feel so good.
You guys seriously send me multiple emails, text messages, and phone calls each week trying to force me to buy extra supplies when I have told you I have back up supplies on hand. Then, when my main CPAP tube breaks and my back up tube …
You had an automated ordering system in place which worked great. You have disconnected that phone number and never provided an option of the new method of ordering.
My doctor’s office called to find out about my returning this machine. I was told I would receive a call on what needs to be done to return it. I never received any call. I do not want this machine.
I’m extremely happy with each and everyone that came out and helped with my Grandmother. I have never met such great nurses and PTs that really honestly and truly care about their patients. I would like to point out Caroline from the pt …
They are the worst CPAP supplier in the world find somebody else they don’t send your supplies on time and always have an excuse for why they don’t tell your doctor you don’t want to do business with BayCare homecare
For the most part it was great Your nurses and your pt techs are good. You have a couple that are a too pushy. They forget that they are in someones elses home respect it.
BayCare technician was excellent and vey professional about his duties in performing general maintentenance on the equipment currently being leased form BayCare. My comments are all positive.
Nurse in the OR Prep was excellent, despite not being able to start an IV line, it took 3 different nurses. There was not proper communication to my wife as to surgery started, completed, & recovery process. I stayed overnight, all nurses …
I had to make four or five separate phone calls to get my CPAP order straightened out. Also, staff made promises about what they would do that they never followed up on.
Korbin was very professional and extremely knowledgeable. He was to the point and covered all areas to make sure I understood and able to complete therapy.
This is under Chris Wright’s email, but my name is Debra Dorn. All the people that came by were exceptional. When I have my hip done, soon, I hope I get the same people.
I ordered 2 nasal pillows. After 5 and a half weeks 6 Nanak pillows arrived. So they changed my order without communicating with me and no one was able to tall me why it took so long to get the order
An employee told me I could go to the Clearwater office with no appt and someone would help me fill out dental claim forms. Went there. Was told I needed an appt but if I waited someone would help me. Waited a half hour to be told no one would help me fill out the forms. He printed the forms for me but offered no help.
Took weeks to reply to request for order status and new my sleep app doesn’t not show order/delivery status. Very rough and confusing transition to the new ordering process. All good now.
Every one of the nurses who visited and cared for me were both extremely personable and highly professional. They fully answered each and every question I asked.
CPAP Machine Scam: First timer with CPAP machine and today was my appointment at BayCare Home Care in Largo. I have commercial insurance, meaning it is not government funded and for which I pay a hefty premium on a monthly basis. Baycare …
Quick delivery of a new CPAP device. My unit was broken at the hospital while I was in ICU. I’m sure because it wasn’t my fault that BayCare Hospital will pay for my replacement. …
The nurses who came out to assist me with my treatment were very helpful and kind. They communicated when they were coming and what was to be done. They were great.
my order took over a month to receive because some how my address was sent incomplete from your department to the ups & usps. It took a lot of my time to find out what’s wrong and I ended up picking up my package from the post office before it returns for the second time. your service was awful.
Overall my experience with Baycare Homecare is fairly good. But, when I requested a replacement CPAP machine for my 8 year old failing Resmed Airsense 10, I was promised a new Luna machine model in several conversations I had. When I …
Had my Dreamstation recalled and replaced several months ago with a new Dreamstation 2. Baycare Home Care called to intiate replacement supplies a couple weeks ago. Placed my order, supplies came but for the old machine. My file had never …
I never order the supplies. I received a call from Bay care home care checking to see if i wanted to order them. I requested if it was possible to get my out of pocket cost first. I was told i would be provided with one. But to my surprise …
My complaint relates to home service/adjustment of a new CPAP machine. It took two distinct attempts to get a “person” to call me at home to see what they cold do to assist. …
Did not receive the correct supplies so my wife had to call and order the correct items. As of today I haven’t received my nasal cushions. Customer service like this is inexcusable. Obviously BayCare doesn’t want to keep my business. …
I had a very good experience with the delivery of my Walker. Unfortunately I have been unable to use it yet so it has not been assembled I will be calling BayCare next week to arrange someone to come out and assemble it for me. Thank you very much for your prompt delivery.
Since November 1st, I have been trying to get cpap supplies. 1st they were not shipped despite my calls. Then I received the wrong size and was told to return to baycare homecare at largo, fl and that was wrong. Wasted my time going there. …
It was a nice presentation. I would have liked to see someone put on the mask so that as first timers could feel more comfortable. At first I was having a hard time with sealing the mask on my face and got frowny faces in my reports.
Ms Bobby was excellent. She explained everything, and waited over 45 minutes to get answer from Lakeland Health. They were not calling back like they should. She stayed until they did call back. She is very thorough and capable.
Richard and Betty Mullins
Each nurse or therapist was very professional, compassionate and capable. They were flexible with arranging visits with our schedules, and were good with calling before coming to remind us of scheduled visits. I would recommend them to family and friends when they needed home nursing or physical or occupational therapy.
I am so frustrated with Bay Care Home Care, that I would like to change to a different company. I have been trying to get a new cushion (whatever supplies, it doesn’t seem to matter) since Oct. 30. They always have an excuse, oh, need RX …
This is the second time I’ve had Bay Care Home Care come to Care for me after surgery and they are very professional and friendly. They have all been very helpful and caring and have taken time to teach/show my husband what to do when they …
You called me several times for the same information. Each time seemingly your system did not have my information. Then you sent me the wrong equipment. Why would you send anyone 3 masks, 7 filters and nothing else. That is not what I …
The respiratory therapist was awesome; she explained the use and care of my device and answered my questions. However, my first interaction in July with call center representative Tina was horrible. She was very uncooperative. When she told …
The pharmacy is amazing about getting my injection medications refilled when I call. They were able to get them out the next day which I appreciated because I was going out of town. Additionally, Stephanie is great about getting my Dexcom supplies refilled when I call. Again sent out the next day! Thank you guys!
I placed an order on your automated line and was told my order would be filled. I came home four days later and had a message to call back and talk to a person. That lady took my order again and asked the last time I saw my doctor and I …
I had major back surgery and was basically immobile. Since I couldn’t go to outpatient physical therapy my insurance company paid for Home Health Physical Therapy instead. My physical therapist Craig was great – always supportive yet …
I really did not want to use this service, but my hip replacement required it. Dr. Duke recommended your services, and I am glad he did. Your Home Care was outstanding. Talking on the phone with Amy, and the follow up with Amber was a …
Socrates and everyone I interacted with at Baycare were extremely professional, prompt and exercised prompt and total follow-up and made good on all their commitments. This is the 2nd time I used Baycare. They were just great both times! Would definitely recommend them to anyone needing Physical Therapy… particularly from Socrates!
You are sending me a survey and the only service you have recently provided was to send me a bill. So here is your survey: Bill arrived neatly in clean envelope. You score a 10/10. I paid the bill. How did I do?
Had my CPAP delivered to my house by home health. Eugene was awesome. I thought I was just going to read some instruction and watch a YouTube video and I would pick it up by myself but he had so much useful information with tips and tricks about using a CPAP that only a CPAP user could possibly know.
I’m sick and tired of being lied to, I’m ignored and given excuses constantly! I have to beg to get supplies for my bipap machine but yet you’re company won’t hesitate to place me into collections and report me to the credit bureau’s even …
I’ve been waiting another 3 weeks for a CPaP mask. I’ve had to call at least 2-3 times each order. I had to cancel my doctor appointment because their is no data, I have no mask
The Respiratory Therapist came to my home, taught me how to use the equipment and was greatly encouraging as she has personal experience with the equipment.
Baycare home care is awesome. My respiratory therapist was knowledgeable and thorough in his tutorial. I was easily acclimated. I would recommend choosing Baycare for all your health needs.
have not receive3d the supplies for my c pap
never called back regularding my Nebulizer …
The BayCare staff who came to my home and demonstrate and give me the new CPAP machine was very “rushed” to get through the demo and other information on the machine. I felt the woman was on a time clock for other patients.
My husband has had BayCare as a provider for many years and has been extremely happy with their knowledge and helpful professionals. It’s an excellent organization and we highly recommend them.
PLEASE READ ALL REVIEWS MORE THAN 11 NEGATIVE NOT 4.4 out of five positive
MY Personal experience …
Have placed two orders so far & both came within days. Very pleasant to know what you order will be in within a week. Confirmation of receiving order via email is nice too. Thanks.
My husband used BayCare HomeCare for physical therapy and followup nursing services following his hip replacement surgery. We found all of the staff (nurses, physical therapists and office staff) to be professional, knowledgeable, friendly and punctual. We would recommend this service to others.
My nurse never called before she came she never did vitals she never helped me get in contact with the doctor. She came to my house after drinking alcohol. She also never ordered wound care even though the doctor ordered it upon my discharge from the hospital. Dreadful experience
Needed a c-pap accessory. It arrived quickly. Thank you!
Requested info on a wheelchair for my 92 yr old father, was told that our insurance would cover it all so no cost to us. Not so, insurance covered 80% and we were billed the balance. Called them & was told “Oh your insurance carrier must …
Your people were prompt and willing to listen and help.
Delivers to a nursing home and never tells any family member that the products are on loan. Now thinking that they are going to go after me handicap mother for a wheele chair that broke on us and i threw it away because the nursing home.. …
The staff was efficiant and very pleasant to work with.
they are all very nice, deliveries come in when you need them no matter what time of day…but communication is a bit lacking. if your going to be late let us know. we sit and wait and don’t know what to expect, should we do our meds or not? so communication is key.
My experience with the care I received from healthcare and physical therapy was excellent! They were very respectful, professional, and patient with me. Thank you to all those who visited me in my home!!!
On time, knowledgeable, in layman’s terms. Had no trouble setting up once at home. Even came to my work place so super convenient
I was very pleased with my training. She was very knowledgeable and went over everything thoroughly. Excellent service. I am very pleased! Thank you!
Unable to order items from the website. Unable to create a customized recurring order. Took longer than expected to receive items once they had been ordered.
Poor customer service, very slow to schedule appointments and they are unapologetic for delays. I was promised that my appointment would be expedited due to a delay between the physician and their office; no such previsions were made. I was …
The staff is great, very curtious and understanding to my needs. Always get supplies promptly as promised. Would recommend them.
Can you please explain to me why my best friend who is dying of a rare disease was denied lab work and care that was ordered? Why was she left with a kidney infection for weeks? Why is it so difficult to get her port flushed? And her medications have been mismanaged.
I’m very disappointed that my recently received CPAP machine is being recalled and Baycare offered zero assistance, and even gave it to me in the first place.
My husband has diabetic ulcers and just got a pacemaker. He was set up for Baycare for home health, and they came out today and refused to help him because they need to teach me how to tend to his wounds, and when he told them i work 60 …
Sean processed my CPAP order quickly; Nancy A made setup a breeze. Felicia was quick to help me with a mask refit on a Friday afternoon. Overall I will be using their services again.
Very good. Everyone very knowledgeable and polite.
We have always had a great Experience with Baycare everyone is excellent couldn’t ask for a better team
After waiting for the mask to come all was good. I would like to say that in my app it is showing that I had the mask for 14 days when I received it. I hope this does not cause me problems when my insurance pays for it.
This is the 2nd time I have replenished my CPAP supplies. both times it takes over a week plus to get them. This time I received this survey BEFORE getting my delivery of supplies, so yes a poor turn around and review.
It took me 2 weeks to finally get someone to order filters and CPAP nasal cushion after I had called 6 different times without success. Extremely poor customer service
We Have been using Bay Care Home for My Father since February 2018 and they are all fantastic, caring Nurses. Always the best care. We would be lost without all their help.
My PT and OT home therapy was great! They were very professional and very personable as well!
All the nurses that have visited with me have gone beyond my expectations. Thank you to all, especially Annie. I see her the most. What a great nurse, and truly a caregiver.
Ordered new mastectomy bra over the phone. I appreciated being able to talk to a person who was very helpful. In a few days I received my order. Just what I wanted. Thank you.
helpful, prompt, quick call backs. couldn’t have carried these hard times without them. thank you. and another big blessing go to Rolly, Physical Therapist, and to Sarah, Occupational Therapist, they were BOTH put on this …
The nurse was about to put the dressing on without a securement device when I happened to look over; I CANNOT go without a securement device. She knows this.
The last two times she’s been here she’s got betadine (I can’t use chloraprep …
This company has been seeing my Aunt for over a week after an er visit. They have failed to contact her PCP an get orders for wound care, a wheelchair and a shower chair. Our experience has been extremely frustrating. We were referred by …
Very slow to respond right from the beginning when I first got my sleep machine. Wait, wait, wait. Every time I call for supplies, wait, wait, wait for a return call. People are always very polite, and once I finally get in touch with a live person, my supplies arrive promptly.
Darrell was delightfully helpful and kind. However, I get better sleep WITHOUT the machine. I need another consultation!
MEDICAL MACHINERY PROVIDER…???? I have been using a cpap for many years, I got my first machine from them and another one more recently. My biggest complaint with them is that they take at least a day to call you back. They always …
I have been a client for 3 years. BayCare is an outstanding organization and the HomeCare division is no less outstanding. I have used BayCare HomeCare for physical therapy, respiratory therapy, a BiPAP machine and supplies, walker and a …
I sent an order in for a shower bench, Danielle called me and said she will be sending one out by FedEx and should arrive in 2 days. What she shipped me was a transfer board. I’m 6’3″, 220lb C6-7 quad in need of a shower bench. I called …
The nurses and the PTs were great. They were knowledgeable, caring, friendly and helpful. Amie the PT was especially helpful. She had the perfect balance between being sensitive to your pain and encouraging to push a little further.
Everyone was so helpful and caring. I had Jamie the nurse and Joyce the physical therapist, so sweet. They show you and give you advice on how to improve your condition. I couldn’t have done it without them.
Phone call for poor filling mask rep did good job
I have only used this company for equipment needs. I needed a wheelchair for my mother and they continued to send the wrong size. It’s either too big for the doorway or to small for my 6’1 mother to sit in. I was very specific about her …
I would recommend Baycare home care for any respiratory needs ie oxygen concentrator, nebulizers and Cpap etc. devices. Their staff is courteous, professional and competent.
BayCare HomeCare did a great job. Excellent service. Ruel the therapist was very professional and extremely helpful. He even helped me get into outpatient near my home as well.
Socrates was so reassuring during my process of recovery. He came when he said he was going to come and was competent and respectful.
No one has called or come to help. Very disappointed with the lack of communication and support through these difficult times
I’m truly shocked by the negative reviews of this company. I’ve had Baycare HomeCare for 3 months while I’ve been recovering from a bone infection. Every single person (nurses, PT, pharmacy) that has come to my home has been amazing. …
The entire staff cared about you as a customer client. They wanted to make sure you received the best quality care possible. They followed up and called when they said they would. I don’t see how they can improve because they already are at the top. Thank you BayCare for your service.
The oxygen tank delivery was 5 star but we have called several times for over 2 weeks trying to get a new CPAP mask to replace the one my husband has that is a year old. No one ever called him back about the mask, so only 1 star for that.
The experience was exceptional. Without it, my recovery would have taken much longer. Thank you. Well done to the entire team.
LeAnn and Carolyn were excellent! They both were professional and thorough in everyway. Very happy with the training and services they provided.
I have had great experiences with my Bay care Doctor. Unfortunately I have not with BayCare Home Care. The process of replacing a broken CPAP machine was a night mare. Communications between the Doctor Insurance and the Customer care team …
Great caring service setting up CPAP
The Nurse that came to my home was very pleasant and kind hearted with me. She was very informative and explained everything to me so I could understand. Jillian was very sweet and very kind to me. I liked her and she was very good at her job.
I found this company to be so incompetent. They delivered much needed equipment to my husband’s hospital room for him to take home only to call the very next day to tell me that they do not work with the Veterans Administration. If I …
Sarasota memorial ordered my oxygen upon discharged. When delivered, the man was polite and said, “when you are done with equipment, just call and someone will pick it up.” The is not the case. I needed a doctor’s order which who do I ask at a hospital. Now I have a bill for time that I didn’t even use the equipment.
Their customer service is the worst. I’d rather deal with Bright House!!! So glad I don’t depend on them for life support.
Called several times yesterday. Message said they would call back in 32 …
Good job love being actually called for CPAP supplies. Your person actually checked my order and found a mistake and changed it. Thanks
Online email notification for BiPap Supplies was easy. Shipment and receipt of supplies were quick.
Caring compassionate and takes the time to evaluate and explain what is happening. Piece of mind when I know they are coming to take care of me! Thank you for all that they do! I always felt I was number one priority. Nothing but LOVE for the company and ALL employees! Thank you for being accountable!
All three representatives from BayCare ( PT,OT and nurse) have been excellent! They are caring, concerned for my husband’s welfare, and
encouraging to us both! We look forward to their visits and expertise…
This review is regarding delivery and instruction for an APAP Machine. The instructions were a simplified as possible. All questions were answered. The visit was brief, but nothing else was necessary. A thorough understanding was given of the use, cleaning and replacement parts that would be needed in the future for the machine.
It would be nice to be able to speak or communicate with the same person each time when calling about the same issue! When having to go through a different person each time, something gets lost! They have to go through the computer and …
Wonderful nurses and care. Especially Tina!
Everything OK except frustration over the lack of supply of new CPAP machines and (apparently due to COVID) inability to try different masks in person.
This was my first CPAP and Gene came out to show me how it works. He was awesome. He walked me through everything and then had me do it to make sure I knew how. He gave me tips on getting supplies and was very personable and friendly. I highly recommend BayCare Health and especially Gene.
my time with the Baycare was wonderful, annie my PT was excellent and very friendly, I can’t say enought about her she was wonderful. My nurses like Sabrina and Casey were as well wonderful. I could not have asked for anyone better. Thank you all for your wonderful care
If I could rate them less than a one I would.
Was admitted to a pinellas county hospital upon discharge my physician informed me I would need iv fluids as well as a ostomy nurse. Baycare does not …
Why does it take 24 hours for a representative to call you back to take your order for replacement filters? Doesn’t make sense to speak with one who answers the phone for them to say Tyler will call you back. Yes 24 hours later he did. …
Timely and accurate delivery of the order.
Thank you!
Jackie if spelled correctly. She has done a great job (A Plus) with my mom. I have seen a great improvement with her. She is moving a round better then she has.
Still haven’t received service despite many hours of trying. On hold for hours. Have received a water chamber nothing else. My husband has received no supplies. Over 1 month!!!!!
From negotiating with the insurance to the excellent in home setup and orientation, this company is top notch. I have nothing but praise for these dedicated professionals. And they did it all under these challenging pandemic conditions. You have my outmost respect and my undying gratitude.
I had an excellent experience with your Tech Gene who explained everything in detail and made sure I got all my questions answered before he left. He seemed to really care and gave me great advice. He’s also a veteran like myself so it was an all around great experience!!!!
Everyone that came to check on me after my surgery was very helpful in my recovery. They show how much they love what they do and showed their professional skills in treating me. Thank you for your excellent staff.
Everyone I came in contact with was warm and caring. Amazing, positive attitudes! They make you feel apart of the family and really concerned for your well being. If ever I need Homecare again, Baycare will be my first choice. I highly …
if I had not fought Baycare fir my Bipap ST machine I would not have received it. your customer care is terrible. any time I call I am told it is a 3 to 5 wait for a return call, that us unacceptable. if it wasn’t fir insurance I would not use Baycare nor will I ever recommend them.
We had such an amazing experience with the physical and speech therapist associated with baycare. They really took their time to understand my husbands needs and addressed them promptly. They were so caring it was like they were a part of …
Nurses helped me to understand the medications I was taking and how to properly record my vitals, and the physical therapists was excellent in helping me to reach significantly improved physical condition and independence. They are a great resource for helping me regain my former health status.
So I was running low on my Tresiba which normally doesn’t happen because I stockpile insulin…but since my pump is being processed, I didn’t want to refill the insulin if I wouldn’t need it. When I started getting low, I had my pharmacy …
My Initial order for a medical device was submitted by my physician in mid March. I was told that it could take up to four weeks to process. After three weeks, I called to check the status of the order. I was told someone would call me back …
A wonderful group of professionals helped me tremendously and in the case of therapist Melvin he may have saved my life. Wound care nurses were knowledgeable, experienced, and compassionate. I am grateful that I chose BayCare for my Home Health agency and I will continue to do so in the future.
My Rx was “lost” for weeks because someone assumed that my script and my wife’s were the same. Got multiple answers as to when and how I would get my new CPAP. Also took over a month to get a return label for items sent to me in error. Also, most of the time if I was told I would get a call back, it never happened.
Every aspect of your home supply system is inadequate. Every call requires a call back because the people on the phone can not provide any answers. I ordered via email on Mar 15-no response, sent a 2nd email March 25-no response. Called …
Awesome customer service. My Dr ordered equipment and I had a phone call with in 2 hours to set up the delivery and the Tech called with in 15 minutes of when the estimated time of delivery was. Great experience and I will recommend to my friends
After an accident that has left me wheelchair bound, homebound, and my body reacting to the shock of my injury, it’s wonderful to have Rose from BayCare come to my home. She checks my blood pressure and blood levels for medication dosages, …
When I call needing help, response is usually very slow. Example- I was not told how to order needed CPAP supplies until overdue. Then the response is taking 2-3 weeks. I get a different response every time I call. Your system is way to big to serve us
Service is not that great. SOME of the nurses are simply incompetent. My wife needed an infusion and the nurse who came couldn’t set it up properly and my wife ended up getting pricked many times. They sent someone else the next day and …
Everyone was extremely helpful & kind. They were fun also & I can only thank them all for making my time there as good as it could be & lifting my spirits.
Thank you
Merry Christmas
Tracy the Respiratory Therapist was very thorough and patient with her home demonstration of my CPAP machine. She went over every detail of setup, operation, cleaning and ordering supplies. Great job!
It took speaking to several people to finally get my order taken care of. Kind of annoying. My order did arrive quickly though.
Rosanna from BayCare HomeCare visited my home to set me up with a CPAP machine. She was wonderful, patient, thorough, efficient and made sure I was completely comfortable with everything before leaving. And she wore a mask and gloves!
Annie did a great job! She pushed me when I needed it and was always encouraging! I couldn’t have asked for a better physical therapist.
Choosing a home health care provider is a daunting experience. The only information you are given if someone will call. I did so much research and the doctor had recommended somebody else but I wasn’t even satisfied with an initial …
poor hard to reach never get call back for days and respiratory therapist don’t return calls as well as people on line don’t tell the therapists I need to speak with them I’m 80 Years of age and in this situation covid or no covid this …
My nurse, Violet, is very knowlegable and told me many things I needed to know which had not been defined before for me, and was able to expand upon things I was told. Her years of experience in nursing are definitely a plus for the patient.
The home healthcare respiratory therapist was extremely thorough, professional, friendly and efficient. Even though it was a late appointment she did not rush, and explained and demonstrated my new cpap device. Tanya could not have been nicer, and her kind service enabled me to use my new device perfectly.
Always have had a positive experience. The CNA that they send to home are extremely caring and hard working. Communication with the office staff is always excellent. I like the addition of the on-line schedule so you can see in advance who is coming and what shifts are filled or still open.
I am thoroughly pleased with the service and care that all of the employees of all BayCare departments provide. I cannot praise this company enough for all that they have done for my husband. An order is placed and the item/service is here within a day! Thank you, BayCare!!!
This was my first time having in home care so I didn’t know what was to expect. However, everybody was very professional and polite,it was a pleasure having them in my home! I actually miss not having them coming back but that’s ok because they did help me with my recovery from surgery. Thank you so much!
Amber had her work cut out for her when she was taking me on for PT. After living with a steadily declining R knee I finally had it replaced on April…after injuring it 20 yrs earlier. So I was waking and standing totally “wrong” to ease …
Two weeks to return a call about a mask for my CPAP that broke and needed to be replaced ASAP. Ordered replacement parts, and they haven’t arrived yet. The person that called me back was nice enough, but half a month for a return call for emergency medical supplies is ridiculous
I dealt with Ryan to get a new mask as the one I was willing to try wasn’t working for me. Ryan was very knowledgeable and quickly figured out a different mask for me to try , he expedited the order and got it 2 days later. The mask works great for me , thanks Ryan for caring and being good at your job.
No response of receiving email requesting supplies. Not not sure what this email is for.
I recently called BayCare because it was time to get replacement parts for my CPAP machine (5 months into using it). I would have given BayCare 5 stars except the first time I called the number given to me for ordering parts I was told my …
The only complaint I have is that the first visit of 1 1/2 hr was taken up by 1 hr. 20 minutes of paperwork that could have been done prior to surgery. Medications, history, etc was all available and given to the doctor and had to be …
it took me a month and a half to get my supplies
Took repeated calls from patient to get equipment, was told representative would call me back that day..waited all day, no call. Called Drs office for assistance, stated they faxed everything more than once to BayCare, still no response. …
Nurse Allison was excellent and methodical in administering the required tests. Also, professional in her advices . It was great meeting her. Thank you!
The absolute worst customer service EVER! It seems that BayCare is aware they pretty much have a monopoly for services and durable medical equipment in Central Florida and they just do not care. Order a piece of equipment and you can wait …
I have a visiting nurse and a physical therapist coming to my home after hip replacement last week-both ladies are professional, knowledgeable, and engaging–I appreciate their encouragement and the challenges they offer! I love it that they call or text me the day before to let me know the time.
After we believe all is resolved, we now find that supply ordering is way behind. We used to receive calls to reorder CPAP supplies. After awhile IO called CS and was informed that they would have someone call me, that it would take 5 days. …
Tina, the nurse who came to my home was wonderful.
If ever I need home care again I know just to call.
The professionalism and quality of care from the BayCare therapists, nurses and aides is wonderful regardless of which BayCare office they come from. They are always watchful of not only safety measures but what they can do to encourage …
I’ve been in contact with the Respiratory Therapists several times for questions I had about being a recently new BiPap user. They have been very helpful and professional in dealing with my concerns. I’ve also been in contact with the …
Horrible Experience with home health care. Will advise doctor not to use Baycare for home care. Nurse arrived and was pleasant enough, however, did not follow Doctor Directives and said someone else will follow-up and complete. I waited two …
I was hospitalized for pneumonia and when discharged I was told I’d need home oxygen. BayCare was chosen by my Dr. They set me up before I left hospital and then came to my home for a system to sleep with. They have been awesome. Easy to …
It took close to a week to get a call back from the resp tech about my CPAP equipment. I finally got through by going to the more general customer care number. I’m just getting started on this and the equipment didn’t fit, so while not an emergency, the consequences were non-trivial.
Erroneous blood test which prompted an unnecessary visit to the emergency room placing considerable stress on the patient. …
I called on Sept. 8 TH. I received my supplies on Oct 16. Fortunately I finally got hold of Elliot who was very helpful, and got me my supplies. I had a hole in my C-Pap hose for over a month, and had trouble sleeping. I left a message …
BayCare HomeCare is an exceptional medical service that I choose above all other medical companies. Attentive, caring, professional individuals, always seem to go that extra mile as a natural part of their life.
Called over a week ago for my CPAP supplies. Spoke with Miranda. She told me she would order my supplies for me. Over a week later, still no supplies. This company is probably the worse one that I have dealt with in over my 15 years on …
I requested C-PAC Dream Station supplies via email on 3/19. No response. I sent a 2nd request on 3/27. No response. Sent a third request on 4/1. On 4/2, I received a response from Joann Lyman advising that notes from my prescribing …
All the nurses and physical therapists which I have encountered in home care have been excellent. They have all been knowledgeable, caring, patient, friendly, timely and communicated well. This is the second time in a year that I have needed home care and both times they have been excellent. I highly recommend them.
Did not receive what I requested and received parts for a different machine
I was originally told I would have to send an email each month for supply orders. I received supplies without placing an order and was absolutely thrilled for this convenience. …
BayCare Home Care is charging me every month for cpap supplies that I’ve never received for two years. I have to manually call and request supplies when I need them, wait for 2-3 days for someone to call me back then order the supplies. …
Ordering my CPAP supplies via Bay Care intake went smoothly. They were quick to respond to my request informing me my order was in progress. My supplies arrived in a timely fashion. Thanks for your great service.
I am using a different type of mask unit for my CPAP machine. When the device was first delivered, I was left with all of the available types, so I could decide which one worked best for me. After many months, I decided that the face mask …
I am not sure what item I am asked to be giving feedback on, but with the exception of the supplier for the C-pap equipment, I find all the doctors and other services Bay Care provides are excellent. I am very disappointed in the C-pap …
Over the last year and a half I’ve had some health issues and I’ve been to a few different Baycare hospitals and outpatient facilities. Every single one has been fantastic and their staff went over and above to make my experience as …
Representative was very courteous. Order was handled efficiently even with having to get a new RX from my doctor. I am extremely satisfied with the service I received.
Amber is like a breath of fresh air. She knows her business and is very good in explaining what I am to do. I’ve made very good progress under her supervision. My husband and I are very pleased with her help.
Late getting my supplies out. I had to write to remind Home Care. This sets my schedule for re-ordering off. Would have thought BCHC would at least put an extra cushion in so that when this happens I can change my cushions properly. …
I recently had surgery which required in home physical therapy. The therapist was professional, knowledgeable and key to easing my recovery.
I love BayCare. They are always quick and responsive. Most recently, a BayCare rep helped me get supplies when I got a new CPAP machine. She took the time with me, walked through a series of options, and recommended a CPAP mask for me that …
Your customer service is poor at best. I must keep track of my own replacement schedule, the last company I used notified me. Emails go unanswered, when I do order replacement parts I must make additional calls to find out what is …
The physical therapy, and nurse staff did a nice job of keeping me on track with my hip replacement recovery. They were caring, and informative.
Trouble with delivery of cpap supplies past 6 months. Multiple excuses from company, staff turnover, supply chain etc. no response to emails and slow response to voice mail. This month, ordered supplies 7/12, had not received by 8/4 when we …
We are very happy with the people that are coming out to help my husband. Thank You.
BayCare Home care is Excellent. They have been helping me with my C-Pap needs for 4 years now. They check up on me every 6 months to see if I need anything and when I do they are very prompt in sending it out. …
You have some outstanding employees, I would like to take time to give special thanks to a few. Pat Price, Speech therapist has been a ray of sunshine in our lives. She has worked hard to help get my husband back to his prior level. We were …
Orders supplies on the 2nd of September, and got them on the 24th. Have ordered every month between 1st and 4th, yet it take 3 weeks to get supplies. I think that is poor. I can get same supplies in two days on Amazon. What do you think. Have asked for supervisor to call me since May, still waiting for that..
Fast , efficient service. Thank you, Baycare Home Care
Was supposed to set my husband up with c-pap machine. Never called. We finally called and they said we would be a priority. We’ve called and left several messages since then. We’re at 5 days now with no return call yet. Not happy.
The gentleman who brought my CPAP machine and set it up and instructed me on its use, was knowledgeable and kind as the day is long. Thank you, Carl!
The BayCare staff took time to educate me and ensure I understood the next steps of my recovery.
All representatives were professional and cherry just like the local commercials inviting new associates to join the BayCare team.
Although I’m usually in an extreme amount of pain ( arthritic ), when being tended to, I appreciate the fact that each nurse shows compassion and dedication, during my recovery time and each of the nurses show that they’re knowledgeable and actually interested in long-range goals. I greatly appreciate everything they are doing…. Jim
The Physical Therapist was very professional. She answered all of my questions.
Bernie is excellent. He’s kind and compassionate. Makes you work but doesn’t push too hard. He follows up just to see how you’re doing. Bernie is truly an amazing therapist and should be recognized for his work
Each and every staff member that visited was professional, kind, caring and patient with my husband who was not always the nicest patient!
We are so happy we chose Bay Care over other companies to bring my husband …
The nurse & therapists were top notch. We were extremely happy with the care & attention
we received. We wouldn’t hesitate to recommend them to everone we know!
Friendly conversation on the phones and advice was good for new c-pap.
Sue, usually the nurse that visits, has been wonderful! Both my husband and I required visits. She always called the night before to advise of her arrival time. Sue is knowledgeable, efficient and professional. She has to change my …
My equipment was delivered promptly at home and set up by a Respiratory Therapist. The therapist was thorough and prompt and also very friendly. I’ve been a BayCare Customer for some time and it has been a very pleasant relationship. My supplies are delivered promptly after the required processing time of the order.
Took over a month and 4 phone calls to get my supplies ordered. The first rep was rude and not helpful at all. I asked for a supervisor to talk to 2 times and both time never got a call back. I checked on that and was told that a voice …
The commode and walker arrived with no problem. The cane was too large for my height, 5’1′, and the BayCare Home Care did not have the appropriate size, for me. …
Excellent care provided to me for medical equipment I needed. They worked very hard to get what was needed for my insurance company. Tracey the respiratory therapist was great, she did a wonderful job explaining how to use the equipment and answered all my questions. She was very patient with me.
Had a very great experience. Had to switch insurance companies which involved change my CPAP provider. I received a call quick, setup appointment in no time, and met with a great respiratory therapist who came to me, mask and gloves. She …
Very courteous and I really appreciate that you guys took the time to explain everything!
Endless waiting on the phone for someone to answer, built-in system call backs DAYS later, then it takes a month or more to get the product. Still don’t have an invoice and I started this process in mid December. Not sure how you stay in business. I guess it’s the name but you have to do better than that.
Ron was excellent in his knowledge, bedside manner, and personality! When I have my left knee done, I’d love to have him again! Thanks again Ron for all your help & service!
Super easy to order supplies via email. I received a confirmation within 48 hours and received my supplies within 5 business days. Love it!
Supply shipping is slow. Mistakes in what’s shipped. Emailing should be efficient but isn’t so have to call. Multiple phone calls needed to straighten things out. When someone finally answers the phone, it’s an operator who can only …
Your service is loaded with to many cumbersome and unnecessary hiccups. No real person at the helm. To much indifference. Ex Leave a message, order thru a txt message, there is no follow up but this feedback expecting 5 stars. This is no way to conduct busines. After I order, I waited mini 2 weeks minimum.
I specifically called to request CPAP supplies for my older CPAP since my current one has been recalled. I desperately needed a new water reservoir, tubing and filters for this machine. The young lady took down the serial number and said …
The appointment was to evaluate my memory and cognitive skills. The person doing the evaluation was really pleasant and friendly. The appointment was on time. All of the questions from the exam were clear. If I did not think that I …
Robert and I both got our C=-Pap supplies, thank you so much, we appreciate you reaching out to us to get these supplies shipped.
Thank you
Robert & Jewel Bartle
I am answering for my wife as she is not a fan of computers. we talked after the visit from the nurse and she was very impressed which means something as Sheryl is a nurse herself (retired). when she was working, she was highly regarded by …
I received a new CPAP 2 weeks ago. The therapist did an excellent educational session on how to use the machine. The 1st night of using the new machine, it was so noisy. After 4 days of trying to get used to the noise, I called for a …
I had nothing but a great experience with this company. The nurses were wonderful and answered my concerns. My therapist was great at working with me to get the exercises right. I worked with Korbin as my therapist and Sue as my nurse. Thank you for all your help.
Baycare Homecare customer service/patient care is poor and is not dependable! I wound not recommend this company. …
no improvement needed professional concerning concerned willing to do what ever takes to help me recover and more forward . With out Debra and Daniel (outstanding dedication) I would not be able to more on with my life. There help …
Both the pharmacy including Steve on the phone and the delivery drivers along with the nurses have been excellent. Treva and Barbara are an asset to your company. They’re great nurses.
Great group of nurses that assisted with my rehab after total knee replacement- Leanne was my primary nurse. Very professional. Very caring. Scheduled appt the day before and arrived within appt range. Not first time I’ve had to use them to assist with care and won’t be last. I have never had a complaint.
So helpful in choosing the supplies I need for my cpap machine.
I needed CPAP supplies, I contacted my rep, Brenda Mack, and received my order in less than a week. Very efficient and appreciated!
First time that my supply order was processed without any delays
The lady who helped me order was very pleasant and professional.
Dr Ngugen very nice and Cathy too!
Took almost 3 months to get CPAP supplies and it took me calling them to get any action. I asked to speak to supervisor, it too over a week to get a call and it was not helpful. When I finally got order, one of the pieces was wrong. Makes me think the company is going out of business.
Donn was my Physical Therapist and he did an excellent job. I liked his mannerisms and the way he answered my questions. He was encouraging and challenging. He is very knowledgeable and valuable. He was extremely critical to my success …
No body seems to know what is going on. Told them the head gear broke. Was told they would let the right people know. Didn’t hear from anyone. Ordered new monthly parts 2 weeks later. Took another 5 days to get an email saying his supplies …
The worst DME company ever! They don’t bill your insurance and then they try to bill you. No one can answer any questions and they will never constantly give you the runaround. Even if you ask for supervisors they will give you the …
It’s just the fact that ordering CPAP supplies has become a nightmare. It’s a half hour on hold when you call, no matter what they say, you cannot order on-line, Automated doesn’t work unless you know what is due, and that’s impossible to …
I emailed my order on Oct 14, 2021. On Oct 18, I received an email saying you have received my order. (That took 4 days) I didn’t receive my order for 3 weeks after I ordered. That is not acceptable. When Brenda was handling the orders, …
Always a great job taking care of my CPAP supplies
Great experience and love the reminders. If it weren’t for them I would never order supplies. Thanks again.
I had a total knee replacement and BayCare HomeCare was my inhouse nursing and Physical Therapist. Sue and Debbie were my nurses and Korbin was my Physical Therapist. They were all very friendly and good about calling the night before to …
After two weeks I still have not received the portable
Concentrator for oxygen use to be able leave my house This is the worst service I have ever had.
Our experience was great. The nurses that came were great and answered our questions and guided us as needed. The physical therapist was so kind and really good at what she does. The only complaint that we would have is to try to make …
Michelle Abbott has been coming to our house to aid in my recovery from my knee replacement. She is professional, friendly and extremely educated in physical therapy and we are thrilled to have her assistance. We would highly recommend Bay Care HomeCare and especially Michelle. Thank you!!!
The therapist explained everything thoroughly and was so incredibly helpful! She made the process incredibly easy.
Every month my supplies are later each time. I marked my calendar as your rep told me to do as a reminder to order supplies. This obviously is not working and I get multiple ship dates and a bill for extra supplies from my insurance …
Nathalie was my at-home physical therapist to help with my recovery after my knee replacement revision surgery, and I cannot say enough about what a positive effect she had on my progress after my surgery. She was always friendly and kind, …
I appreciate the competent, caring home care services I received from your nurses and physical therapist after my operation. My first contact was with Nurse Barbara who clearly explained what coverage I should expect and how to be proactive …
I called to reorder my CPAP mask and everything was handled quickly, from contacting me initially to contacting my PCP for approval, to following up and letting me know everything was ready to go. I received my mask within a few days, …
I had 1 window of opportunity to have oxygen delivered and had a emergency with my mom when they called at end of the day . I tried to contact on Saturday morning several times but no response. Needless to say my husband is traveling without oxygen… you would think you would have an emergency person to respond. Thanks a lot .
Very professional and friendly. Thank you Leeann for pushing me and showing me different exercises for maximum effect. I would highly recommend Bay Care to anyone for post surgery care. The nurses were excellent, wish I had more than the 3 visits as they pampered me, made me feel so good.
You guys seriously send me multiple emails, text messages, and phone calls each week trying to force me to buy extra supplies when I have told you I have back up supplies on hand. Then, when my main CPAP tube breaks and my back up tube …
You had an automated ordering system in place which worked great. You have disconnected that phone number and never provided an option of the new method of ordering.
My doctor’s office called to find out about my returning this machine. I was told I would receive a call on what needs to be done to return it. I never received any call. I do not want this machine.
I’m extremely happy with each and everyone that came out and helped with my Grandmother. I have never met such great nurses and PTs that really honestly and truly care about their patients. I would like to point out Caroline from the pt …
They are the worst CPAP supplier in the world find somebody else they don’t send your supplies on time and always have an excuse for why they don’t tell your doctor you don’t want to do business with BayCare homecare
Both the nurse and PT therapist were very friendly and professional and gave me great advice I thank you all for the care that was given to me
Very helpful and Professional. Rolly was my first visit he was great. Then Odie took over and he was extremely knowledgeable, helpful & professional.
For the most part it was great Your nurses and your pt techs are good. You have a couple that are a too pushy. They forget that they are in someones elses home respect it.
BayCare technician was excellent and vey professional about his duties in performing general maintentenance on the equipment currently being leased form BayCare. My comments are all positive.
The therapist was very pleasant and patient… She gave me simple, but functional tips and exercises to help me during recovery.
LeeAnn was our caregiver. Very patient and kind and would recommend her to anyone. Thanks for the great service.
Nurse in the OR Prep was excellent, despite not being able to start an IV line, it took 3 different nurses. There was not proper communication to my wife as to surgery started, completed, & recovery process. I stayed overnight, all nurses …
I had to make four or five separate phone calls to get my CPAP order straightened out. Also, staff made promises about what they would do that they never followed up on.
Korbin was very professional and extremely knowledgeable. He was to the point and covered all areas to make sure I understood and able to complete therapy.
This is under Chris Wright’s email, but my name is Debra Dorn. All the people that came by were exceptional. When I have my hip done, soon, I hope I get the same people.
I ordered 2 nasal pillows. After 5 and a half weeks 6 Nanak pillows arrived. So they changed my order without communicating with me and no one was able to tall me why it took so long to get the order
An employee told me I could go to the Clearwater office with no appt and someone would help me fill out dental claim forms. Went there. Was told I needed an appt but if I waited someone would help me. Waited a half hour to be told no one would help me fill out the forms. He printed the forms for me but offered no help.
Took weeks to reply to request for order status and new my sleep app doesn’t not show order/delivery status. Very rough and confusing transition to the new ordering process. All good now.
Every one of the nurses who visited and cared for me were both extremely personable and highly professional. They fully answered each and every question I asked.
CPAP Machine Scam: First timer with CPAP machine and today was my appointment at BayCare Home Care in Largo. I have commercial insurance, meaning it is not government funded and for which I pay a hefty premium on a monthly basis. Baycare …
Quick delivery of a new CPAP device. My unit was broken at the hospital while I was in ICU. I’m sure because it wasn’t my fault that BayCare Hospital will pay for my replacement. …
The nurses who came out to assist me with my treatment were very helpful and kind. They communicated when they were coming and what was to be done. They were great.
my order took over a month to receive because some how my address was sent incomplete from your department to the ups & usps. It took a lot of my time to find out what’s wrong and I ended up picking up my package from the post office before it returns for the second time. your service was awful.
Overall my experience with Baycare Homecare is fairly good. But, when I requested a replacement CPAP machine for my 8 year old failing Resmed Airsense 10, I was promised a new Luna machine model in several conversations I had. When I …
Had my Dreamstation recalled and replaced several months ago with a new Dreamstation 2. Baycare Home Care called to intiate replacement supplies a couple weeks ago. Placed my order, supplies came but for the old machine. My file had never …
I never order the supplies. I received a call from Bay care home care checking to see if i wanted to order them. I requested if it was possible to get my out of pocket cost first. I was told i would be provided with one. But to my surprise …
My complaint relates to home service/adjustment of a new CPAP machine. It took two distinct attempts to get a “person” to call me at home to see what they cold do to assist. …
Did not receive the correct supplies so my wife had to call and order the correct items. As of today I haven’t received my nasal cushions. Customer service like this is inexcusable. Obviously BayCare doesn’t want to keep my business. …
I had a very good experience with the delivery of my Walker. Unfortunately I have been unable to use it yet so it has not been assembled I will be calling BayCare next week to arrange someone to come out and assemble it for me. Thank you very much for your prompt delivery.
Since November 1st, I have been trying to get cpap supplies. 1st they were not shipped despite my calls. Then I received the wrong size and was told to return to baycare homecare at largo, fl and that was wrong. Wasted my time going there. …
I am a long time customer. I have made 3 recent requests for CPAP supplies. To date my order has not (properly) been filled. …
It was a nice presentation. I would have liked to see someone put on the mask so that as first timers could feel more comfortable. At first I was having a hard time with sealing the mask on my face and got frowny faces in my reports.
Ms Bobby was excellent. She explained everything, and waited over 45 minutes to get answer from Lakeland Health. They were not calling back like they should. She stayed until they did call back. She is very thorough and capable.
Richard and Betty Mullins
Each nurse or therapist was very professional, compassionate and capable. They were flexible with arranging visits with our schedules, and were good with calling before coming to remind us of scheduled visits. I would recommend them to family and friends when they needed home nursing or physical or occupational therapy.
I am so frustrated with Bay Care Home Care, that I would like to change to a different company. I have been trying to get a new cushion (whatever supplies, it doesn’t seem to matter) since Oct. 30. They always have an excuse, oh, need RX …
This is the second time I’ve had Bay Care Home Care come to Care for me after surgery and they are very professional and friendly. They have all been very helpful and caring and have taken time to teach/show my husband what to do when they …
You called me several times for the same information. Each time seemingly your system did not have my information. Then you sent me the wrong equipment. Why would you send anyone 3 masks, 7 filters and nothing else. That is not what I …
The respiratory therapist was awesome; she explained the use and care of my device and answered my questions. However, my first interaction in July with call center representative Tina was horrible. She was very uncooperative. When she told …
The pharmacy is amazing about getting my injection medications refilled when I call. They were able to get them out the next day which I appreciated because I was going out of town. Additionally, Stephanie is great about getting my Dexcom supplies refilled when I call. Again sent out the next day! Thank you guys!
I placed an order on your automated line and was told my order would be filled. I came home four days later and had a message to call back and talk to a person. That lady took my order again and asked the last time I saw my doctor and I …
I had major back surgery and was basically immobile. Since I couldn’t go to outpatient physical therapy my insurance company paid for Home Health Physical Therapy instead. My physical therapist Craig was great – always supportive yet …
I really did not want to use this service, but my hip replacement required it. Dr. Duke recommended your services, and I am glad he did. Your Home Care was outstanding. Talking on the phone with Amy, and the follow up with Amber was a …