Beaches Energy Services provides electric and natural gas service to more than 35,000 customers in Jacksonville Beach, Ponte Vedra Beach, Palm Valley and Neptune Beach, Florida. For … See more
Great Job by the troops out in the field!!! We thank the Lord Jesus for them, and all the folks that work for us here at the Beach, God bless all of you!!!
Many thanks go out to the Linemen that worked the two recent power meter issues at my residence – each of you went above & beyond to protect the lives & safety of both my family and my neighbors!
This place is such a rip off. You have to pay 5 dollars just to pay your bill over the phone. These people are crooks. Between electric and the god awful water company expect to pay over 200 a month for electric and water. For a small 2 …
This place is in the stone age. You have to fill out an application online, print it out on paper, and bring it in with a check for $125. Who still takes checks?! Catch up with the rest of the 1st world and offer online start service. And …
I own a short term rental in Jax Beach and when we had an electrical issue Mayer and the guys at Beaches Electric fit us in to heir busy schedule got right over and solved the problem. I will always use Beaches Electric. Highly recommend!
I set up automatic pay from my checking account and they are saying my account is closed and trying to charge me $25 for a bounced check. I have an open account with enough money to pay my overly priced electric bill. Trying to set this …
Lights were flickering around the house and the microwave was acting weird. Called Beaches Energy and explained the problem, they took it very seriously and sent someone out that morning, found the problem “on their side” of the wires to our house, and fixed it in less than 30 minutes. Excellent service. Thank you!
They are doing something very unorganized here. Examples include:
1. We had to pay $100 dollars to begin service and that’s fine except they keep Sending my bill with the name of the previous previous person that lived here. …
The website is not well made. Payments must be made through automated system which is often down. Therefore have to pay bill in person! It is frustrating to pay the bill each month
It’s been a struggle with the pandemic, I’m diabetic and have recently been diagnosed with cancer. My rates always jump in summer to DOUBLE my march or april bill. They also like to wait until you aren’t home to cut you off and claim they …
Literal worst website ever, a major pain in the @ss to pay your bills every month. Every time I try to pay online it re-directs me to 5 different websites and I jump through 30 different screens just to see my bill and confirm payment. Customer service sucks.
I contacted the company for someone to come out for an quote. I had a confirmed scheduled appointment for the following week. The individual that was assigned to come out provided excellent communication skills with …
Very knowledgeable and professional! Beaches has been doing work for my property management company for many years but just did work on my home. I am always happy with them!!!
I’ve had nothing but good experiences with my two residential accounts with B.E.S., with the notable exception of their online payment system – which is the worst I have ever encountered, anywhere. If they’d fix this one problem, I’d add two stars to this review.
The SOB speeds up to pass me so I can’t merge. When I pass him I see he is on the phone while driving so I honk at him. He then pass me as he is giving me the middle finger. I then decided to take some photos of his truck and he speeds up …
Recently had an “air conditioning” issue on a sweltering July day. We discovered it was not an air conditioning issue but a beaches energy power issue. They responded immediately and figured out a separate entity had cut into their lines …
Literally do not care if you have a child in the home and don’t provide extensions for the time being til you get paid. And just plain out rude when you call.
Here every customer isn’t treated the same. Some are greeted, talked to politely, and helped with the greatest attitude. Then there was me I was polite, I asked my account questions at a nice tone, and I was patient. And I still had the …
Dave and Dave was very professional and always talked in a calm voice(!!!) They installed several lights in our dining room, foyer and outside. The was ver clean and put the trash in the garbage(!!!) David and David provided outstanding customer service. I Thank Beaches Electric for a job well done(!!!)
Paige is the worst person to talk with when you have a problem. Her favorite line is “You should probably call your bank”. Why the heck do you think I’m calling about a charge that I’ve already spoke to my bank about. Not to mention she is very rude and has no idea how to solve problems.
Absolute worse service ever – they cut out our electricity TWO DAYS BEFORE our due date payment with no warning, no explanations – had to go to their office to fix it. I’ve never had to deal with such an unprofessional and unfair service in my life!
These guys are terrible, no doubt one of the only energy providers in the area and are in no rush to join the modern world with recurring payments that are easy to set up. I have a business to run i cant bother to go to city hall to set up recurring payments guys!!!!! Join the present and get me adequate Web2 payment portals!!!!!!!!!!!!
I’ve been a customer for years and always carry a credit balance. Last month the bill must have gotten lost in the mail, and their response was immediately to THREATEN ME with a disconnect if I didn’t pay $175 in 4 days. What a horrible …
On a 3 day holiday weekend half of our house lost power -including the AC. I called an electrician who said it was a Beaches Energy problem. BES was here within a few hours, fixed the problem and our power and AC were restored! Very courteous and hard working employees. Very impressed and pleased with BES!
Horrible customer service by Leigh, a service rep. After having electricity for years through them, I was refused service by Leigh who said I wasn’t on the account since it was in my husbands name- even though I’m the one who has dealt with …
Ruthlessly greedy
Excellent customer service!!
These folks are always polite and helpful.
They will disconnect your electricity for $5
Staff are always extremely helpful and friendly.
Our power outage was resolved quickly! Thank you!
Very frequent power outages even when there’s no storm
i’ve had great help everytime i need them
The people are so very friendly and courteous! 10+ Rating!
Your men and women out in the field repairing lines etc are awesome! Thank you so much’
Great Job by the troops out in the field!!! We thank the Lord Jesus for them, and all the folks that work for us here at the Beach, God bless all of you!!!
Bridget’s customer service is 100% top notch ! Keep up the great work!
Overpriced inconvenient service.
Turn off my power during the Corona pandemic. Didn’t even own 300 bucks. Luckly I got another job
really do not understand people that complain about this utility company – I have always had a totally awesome experience with them!
Tellers were very friendly. Was a busy time and we’re good at letting those of us in line that they’d assist when they could.
Very friendly, like dealing with neighbors. Had to move to JEA when I was in AB for a bit.. so happy to be back with Beaches Energy! They are the best
It’s 2019, why can’t I pay you online, over the phone, credit card, Venmo, PayPal, BTC (jk), etc. …
It is the Jacksonville Beach City hall. It has Beaches Energy, also you can get permits from the city offices
Many thanks go out to the Linemen that worked the two recent power meter issues at my residence – each of you went above & beyond to protect the lives & safety of both my family and my neighbors!
This place is such a rip off. You have to pay 5 dollars just to pay your bill over the phone. These people are crooks. Between electric and the god awful water company expect to pay over 200 a month for electric and water. For a small 2 …
This place is in the stone age. You have to fill out an application online, print it out on paper, and bring it in with a check for $125. Who still takes checks?! Catch up with the rest of the 1st world and offer online start service. And …
I own a short term rental in Jax Beach and when we had an electrical issue Mayer and the guys at Beaches Electric fit us in to heir busy schedule got right over and solved the problem. I will always use Beaches Electric. Highly recommend!
I set up automatic pay from my checking account and they are saying my account is closed and trying to charge me $25 for a bounced check. I have an open account with enough money to pay my overly priced electric bill. Trying to set this …
Lights were flickering around the house and the microwave was acting weird. Called Beaches Energy and explained the problem, they took it very seriously and sent someone out that morning, found the problem “on their side” of the wires to our house, and fixed it in less than 30 minutes. Excellent service. Thank you!
They are doing something very unorganized here. Examples include:
1. We had to pay $100 dollars to begin service and that’s fine except they keep Sending my bill with the name of the previous previous person that lived here. …
The website is not well made. Payments must be made through automated system which is often down. Therefore have to pay bill in person! It is frustrating to pay the bill each month
It’s been a struggle with the pandemic, I’m diabetic and have recently been diagnosed with cancer. My rates always jump in summer to DOUBLE my march or april bill. They also like to wait until you aren’t home to cut you off and claim they …
Literal worst website ever, a major pain in the @ss to pay your bills every month. Every time I try to pay online it re-directs me to 5 different websites and I jump through 30 different screens just to see my bill and confirm payment. Customer service sucks.
Their website is just advertising for some reason. Rude and ignorant staff. Florida institutions are corrupt trash.
I contacted the company for someone to come out for an quote. I had a confirmed scheduled appointment for the following week. The individual that was assigned to come out provided excellent communication skills with …
Very knowledgeable and professional! Beaches has been doing work for my property management company for many years but just did work on my home. I am always happy with them!!!
I’ve had nothing but good experiences with my two residential accounts with B.E.S., with the notable exception of their online payment system – which is the worst I have ever encountered, anywhere. If they’d fix this one problem, I’d add two stars to this review.
The SOB speeds up to pass me so I can’t merge. When I pass him I see he is on the phone while driving so I honk at him. He then pass me as he is giving me the middle finger. I then decided to take some photos of his truck and he speeds up …
Recently had an “air conditioning” issue on a sweltering July day. We discovered it was not an air conditioning issue but a beaches energy power issue. They responded immediately and figured out a separate entity had cut into their lines …
Literally do not care if you have a child in the home and don’t provide extensions for the time being til you get paid. And just plain out rude when you call.
Here every customer isn’t treated the same. Some are greeted, talked to politely, and helped with the greatest attitude. Then there was me I was polite, I asked my account questions at a nice tone, and I was patient. And I still had the …
Dave and Dave was very professional and always talked in a calm voice(!!!) They installed several lights in our dining room, foyer and outside. The was ver clean and put the trash in the garbage(!!!) David and David provided outstanding customer service. I Thank Beaches Electric for a job well done(!!!)
Paige is the worst person to talk with when you have a problem. Her favorite line is “You should probably call your bank”. Why the heck do you think I’m calling about a charge that I’ve already spoke to my bank about. Not to mention she is very rude and has no idea how to solve problems.
Absolute worse service ever – they cut out our electricity TWO DAYS BEFORE our due date payment with no warning, no explanations – had to go to their office to fix it. I’ve never had to deal with such an unprofessional and unfair service in my life!
These guys are terrible, no doubt one of the only energy providers in the area and are in no rush to join the modern world with recurring payments that are easy to set up. I have a business to run i cant bother to go to city hall to set up recurring payments guys!!!!! Join the present and get me adequate Web2 payment portals!!!!!!!!!!!!
I’ve been a customer for years and always carry a credit balance. Last month the bill must have gotten lost in the mail, and their response was immediately to THREATEN ME with a disconnect if I didn’t pay $175 in 4 days. What a horrible …
On a 3 day holiday weekend half of our house lost power -including the AC. I called an electrician who said it was a Beaches Energy problem. BES was here within a few hours, fixed the problem and our power and AC were restored! Very courteous and hard working employees. Very impressed and pleased with BES!
Horrible customer service by Leigh, a service rep. After having electricity for years through them, I was refused service by Leigh who said I wasn’t on the account since it was in my husbands name- even though I’m the one who has dealt with …