Bear Creek Water Association, Inc., is a non-profit, consumer-owner, association that provides public utility services to more than 16,000 water See more
Beware! if you billing is set up through their office ( their description “office draft”) and you make a change using the online billing system you WILL have problems. The two systems DO NOT talk to each other! Archaic ..
This water company is far and away the best that we have experienced, and we have lived in over a dozen different jurisdictions in our 60+ married years.
Best water but customer service is rude. Paper bill and online bill didn’t match. Noticed after they cut off my service and charged $50. Lady told me “ I should have known better”.
Good grief! In their infinite wisdom they changed billing software and despite having been a autopay customer for a decade they were not able to transfer customer information resulting in one big cluster. I “resigned up” for autopay and I …
I went in to set-up new service for a house I bought, I was politely informed that I had to wait until after closing for the Warranty Deed document. Went back after closing and they quickly hooked me up. Everyone was incredibly nice and helpful.
This has got to be one of my worst experiences this year with this Company. Judy Richardson was one of the most disrespectful people I have encountered in a long time. She wouldn’t even give me her last name! First off there was an issue …
I hope you enjoy the $600 in shake down money you got from me today.. bought new house last month (using BCW still) and thought everything was squared away with what they needed Attorney faxed over deed copy(I have copy stating it was …
Over charges for nothing
Quick and pleasant service.
Backwards way of doing things. Sad no other choices
Best water company in the state, maybe the US!
Very friendly and helpful.
No courtesy given, money-minded business out to exploit the people of Madison.
Fast easy service to pay utilities.
They were professional efficient and time-saving couldn’t ask for a better experience
So far so good
Anytime I have an issue, the staff has been amazing. Very friendly, they take the pain out of dealing with a bill.
Great customer service and I also like the fact that I can pay my bill at the drive through when need be or online.
Beware! if you billing is set up through their office ( their description “office draft”) and you make a change using the online billing system you WILL have problems. The two systems DO NOT talk to each other! Archaic ..
This water company is far and away the best that we have experienced, and we have lived in over a dozen different jurisdictions in our 60+ married years.
Best water but customer service is rude. Paper bill and online bill didn’t match. Noticed after they cut off my service and charged $50. Lady told me “ I should have known better”.
Good grief! In their infinite wisdom they changed billing software and despite having been a autopay customer for a decade they were not able to transfer customer information resulting in one big cluster. I “resigned up” for autopay and I …
I went in to set-up new service for a house I bought, I was politely informed that I had to wait until after closing for the Warranty Deed document. Went back after closing and they quickly hooked me up. Everyone was incredibly nice and helpful.
This has got to be one of my worst experiences this year with this Company. Judy Richardson was one of the most disrespectful people I have encountered in a long time. She wouldn’t even give me her last name! First off there was an issue …
The most friendly and prompt service you could receive in municipal utilities. We have been customers over 10 years and love the service team.
Great work and workers! Very nice and thorough and they are patient and comfortable and explain everything to you! Very impressive!
I hope you enjoy the $600 in shake down money you got from me today.. bought new house last month (using BCW still) and thought everything was squared away with what they needed Attorney faxed over deed copy(I have copy stating it was …