They changed my billing date and lost my last bill or never mailed it. I had to call to ask what my bill was so we would not be past due. We pay be for it is due.
I had a bunch of water on my sidewalk that wasn’t normal, so I called Beckley Water Company late in the evening. They came right out and turned off the water. Apparently, my neighbor who wasn’t home pipes bursted, and the water company saved her several hundred dollars in expenses.
Our water is shut off here more frequently than any other location I’ve ever lived in. We’ve averaged our water being off at least once a month since we have lived here. A google review doesn’t really do any good since there aren’t any …
Whoever answered the phone wasn’t willing to help at all! Didn’t ask any questions besides who’s name. Didn’t want any more info or an explanation!!!! Didn’t ask when I could pay just said there’s nothing THEY can do bc my Name isn’t on the …
I just called to get a History Ledger for last year, 2020, faxed to my landlord. Needless to say, the lady I spoke to was as friendly as Medussa, and (since she told me I would have to drive down there to pick it up) as helpful as two broken arms. Evidently customer service is NOT a priority.
So I just moved in from Jersey , and I tell you I called for service and went in person . The most disrespectful and rude representatives I have ever met in my life and I thought the hospitality was more friendly down south here. Guess I …
I’m pretty disappointed with Beckley Water Co. I work for a small local business in Beckley. Our water bill is never more than $25/month and our usage has been consistent for years. They came to read the meter yesterday and told me we’re at …
Not helpful at all. I had a leak somewhere and my bill was $108 difference then what it normally is. I had to call them multiple times just to get someone out to even look at it, then when they finally show up he tells us that there is no …
I would just like to know how my bill changes drastically almost every month? Everytime I call they tell me to put food coloring in my toilet. My toilets aren’t leaking. I have even moved to a different address and it’s still inconsistent. …
I am so over Beckley Water company and the rude people who run it. This company is very disgusting in the way they do business. They act like they cannot make mistakes! They had the wrong number for my account and had not sent any bills to …
Horrible customer service, unprofessional, and rude. They get away with everything because they know they are the only water company in Beckley and can do what they please. Used my bank account info without my permission to correct a …
The worst of the worse. Water has been out since Christmas and they are constantly digging up good roads to place water pipes only to replace the road with gravel. The workers are so uneducated, they now have people coming from other water company’s to fix the disaster. To say I hate the people who run this, would be an understatement.
Absolutely disgusted with these people!! They screw up then you are responsible for fixing THEIR mistakes.. they do this only because they know they are the ONLY WATER COMPANY IN THE AREA. I wish i could give them negative stars. Everyone …
Does not answer the phones (multiple calls to multiple extensions at various times). No information on their website concerning outages. How do you go days without supplying whole communities water? I live in the south now where temps …
Had issue with our water bill going from $20 to $134. We checked everything out on our end, no leaks. Opened up lid to meter and it wasn’t even readable due to condensation. How do they get correct readings when it’s not legible? …
Always very friendly
Water is always off. More than on!
The water is nasty and customer service is awful
great people and informative with answers to any question you ask them
Because this is a sore spot for me. The most I can say on here…. lol…. UNCARING, INCONSIDERATE, and RUDE!!!
Someone’s pocketing some serious money here i would look into this
Very wonderful people. They will work with you ro resolve any issue that you might have.
They’re a good company I’ve never had a complaint
Definitely something up with the water supply in this town. Odd tasting and smelling water in the hotel as well as the restaurant we ate at.
They changed my billing date and lost my last bill or never mailed it. I had to call to ask what my bill was so we would not be past due. We pay be for it is due.
If u get ur water shut-off and u pay the bill they don’t even come to cut it back on and they lie 😠😠😡😡😠🤬🤬🤬🤬🤬😠😡 …
I had a bunch of water on my sidewalk that wasn’t normal, so I called Beckley Water Company late in the evening. They came right out and turned off the water. Apparently, my neighbor who wasn’t home pipes bursted, and the water company saved her several hundred dollars in expenses.
Our water is shut off here more frequently than any other location I’ve ever lived in. We’ve averaged our water being off at least once a month since we have lived here. A google review doesn’t really do any good since there aren’t any …
Whoever answered the phone wasn’t willing to help at all! Didn’t ask any questions besides who’s name. Didn’t want any more info or an explanation!!!! Didn’t ask when I could pay just said there’s nothing THEY can do bc my Name isn’t on the …
I just called to get a History Ledger for last year, 2020, faxed to my landlord. Needless to say, the lady I spoke to was as friendly as Medussa, and (since she told me I would have to drive down there to pick it up) as helpful as two broken arms. Evidently customer service is NOT a priority.
So I just moved in from Jersey , and I tell you I called for service and went in person . The most disrespectful and rude representatives I have ever met in my life and I thought the hospitality was more friendly down south here. Guess I …
I’m pretty disappointed with Beckley Water Co. I work for a small local business in Beckley. Our water bill is never more than $25/month and our usage has been consistent for years. They came to read the meter yesterday and told me we’re at …
Won’t answer the phone. You make your selection and it just loops you back to the main menu
Not helpful at all. I had a leak somewhere and my bill was $108 difference then what it normally is. I had to call them multiple times just to get someone out to even look at it, then when they finally show up he tells us that there is no …
I would just like to know how my bill changes drastically almost every month? Everytime I call they tell me to put food coloring in my toilet. My toilets aren’t leaking. I have even moved to a different address and it’s still inconsistent. …
I am so over Beckley Water company and the rude people who run it. This company is very disgusting in the way they do business. They act like they cannot make mistakes! They had the wrong number for my account and had not sent any bills to …
Will not answer the phone, and the vms states the box is full, so how do you report a problem? I guess you have to call the local news station….
Horrible! Continues to cost my business and my personal life money without regard or compensation. I would choose no stars but that wasn’t an option
Horrible customer service, unprofessional, and rude. They get away with everything because they know they are the only water company in Beckley and can do what they please. Used my bank account info without my permission to correct a …
Beckley water company is awful!
They have “REPAIRED” our leak well over a dozen times, We have had the news station here as well.. …
The worst of the worse. Water has been out since Christmas and they are constantly digging up good roads to place water pipes only to replace the road with gravel. The workers are so uneducated, they now have people coming from other water company’s to fix the disaster. To say I hate the people who run this, would be an understatement.
Absolutely disgusted with these people!! They screw up then you are responsible for fixing THEIR mistakes.. they do this only because they know they are the ONLY WATER COMPANY IN THE AREA. I wish i could give them negative stars. Everyone …
Does not answer the phones (multiple calls to multiple extensions at various times). No information on their website concerning outages. How do you go days without supplying whole communities water? I live in the south now where temps …
Had issue with our water bill going from $20 to $134. We checked everything out on our end, no leaks. Opened up lid to meter and it wasn’t even readable due to condensation. How do they get correct readings when it’s not legible? …