BECU members are part of a credit union: a not-for-profit financial co-op. Unlike banks, we don’t report to shareholders, who expect high returns on their investment. In fact, we don’t even have shareholders – we’re owned by our members and we exist solely to serve our members. Profits made by BECU are returned to the members in the form of better rates and fewer fees. We’re also driven by the very principle on which we were founded: people helping people. BECU is a major sponsor of events throughout the communities in which we live and work. Our employees are given time off each year to volunteer. And a large portion of our work is to educate, offering self-paced courses, hands-on budgeting seminars, helpful content on our website and free, in-person financial classes.
| Thursday | 9AM to 6PM |
| Friday | 9AM to 6PM |
| Saturday | 9AM to 1PM |
| Sunday | Closed |
| Monday | 9AM to 6PM |
| Tuesday | 9AM to 6PM |
| Wednesday | 9AM to 6PM |
12770 Gateway Dr S, Tukwila, WA 98168
(Translated by Google) excellent bank
(Original)
Excelente banco
Great teller service.
After helping me with a fraud case and promising me access to my funds and account the next day, I am still locked out with no money. When I called today, I was told I have to wait 5 to 10 business days. I have no food or money until then. …
I love banking with BECU, however, this is the first time I’ve had to drive to the branch to take care of some things with a teller. And this was the longest line and wait I’ve ever experienced at ANY financial institution. Very disappointed at how this branch and teller line functions.
I love this place
I love this place
I Love You.
Great service
Helpful,and quick.
Doing great service
Fantastic credit union
BECU is the BOMB! =D
Very friendly and professional
They said it was open its not
This place looks beautiful .
Quick, efficient help from teller.
Been a member since 1991.
Staff is courteous, but incompetent.
Excellent service and very friendly
New look same old service.
A non profit credit union. Local as well.
Very good reliable and help helpful service.
Real free checking, great service!
I dont understand why people would bank anywhere else.
Best and safest
Courteous service and offers other services for it members.
My favorite place to bank after the fall of WaMu.
its amazing
Long lines. Great service though once you actually get to the counter.
Because the cashier was rude as hell!!! Will not go back there.
Currently remodeling but the experience still feels great.
Great customer service. Love that I’m a member and part owner.
Great customer service!
Best financial institution I’ve ever had.
Always had a pleasant experience… really good staff. Ty
Not happy with the way they are handling the ppp loans.
It’s a credit union, so at least its better than a bank
If you have to see a teller you have to go to Tukwila… where you will be treated like cattle.
Other than having to drive to another county to cash my check.. It was alright.
A good bank and very friendly service. I’m happy with everything.
Outdated, bureaucratic and mediocre bank
Waited in the Tukwila teller line over half an hour while they casually used around 30% of their teller spaces. OMG
They hold my money for me and give it back when I ask (with interest). Do you need much more from a bank?
Not the best. There’s only one bank location that deals with money and it’s in Tukwila. Long lines inside..
They usually try to offer great customer service buy not always. 🍀🤞😉 …
Expect long lines if you need any real cash you have to make a special trip to Tukwila and take a # if your a saver rates are bad other than that ok
Call wait times shouldn’t be 35+minutes 😔 …
Love this bank.. Best one out there.. So helpful and always nice
It’s the best. So much better than wells furlo or bank of m’ercia. You are my person BECU.
Only 2 locations with tellers, if your not a member its basically f-you, customer service line feeds you falsely and misleading information causing hours of wasted time and frustration
Always long lines. Tellers tend to over chit-chat. They are nice.. Just slow.
BEST bank ever, it’s not like the rest where there’s no hidden fee. When they say FREE checking it’s really FREE!!!
Are there bank tellers that can deposit cash into my account?
Quick, professional service.
Stay away from here. They run false advertisements saying not for profit, however they are crooks who are trying to steal 282.77 from me.
Waited 50 mins to talk to a banker and there were still 3 people in line before me. I left and am going to another branch.
They have the best customer service and are the nicest credit union! I will only bank with BECU!
4 ATMs, no waiting.
They mess up at every step, then blame me or call me a liar. Zero stars. Hidden fees. Incompetent handling of identity theft. No security
Here I am waiting over an hour for help… Looks like 3 or 4 people who came after me were called.
Great customer service. It can get pretty busy at times but it beats any bank out there.
there allways friendly allway very helpful building is allways clean easy to get to plenty of parking fast service never had anything but great service thank you BECU
Do not seek advice they will just lie to get you to apply for products.
I had to cash a few checks after getting married and changing my name. The staff here were very helpful and walked me through everything I needed to do.
I had a really negative experience here trying to open an account.
I don’t like banks at all, but wow I won’t being back to BECU anytime soon.
It was horrible, and why so condescending there?
i love waiting on the phone for an hour just to get transferred to wait another hour, just to hear from a teenager that i should try “closing the app and trying again” very great use of my time.
Ziro customer service all they have is just name!
I like that they have 24 hour coin machines in the entrance by the ATMs.
Very low limits on external transfers. With other banks I can transfer for free. With BECU you have to wire the money and pay a fee.
This is a great place and things are running smoothly. They have made a few changes to account for the COVID-19 outbreak but things are very quick and clean.
Came in to pay off my loan and transfer the tittle to someone else. They screwed up the paperwork and made it a nightmare to have me and the other party running back and forward trying to get everything sorted out. …
They are always so friendly and willing to help! Don’t be afraid to ask an employee for anything. I’m glad I switched to this bank.
Super bad customer service via phone !! Wait 30mins for tech so I hung up then called back waited another 45mins on the phone and no one could help just to verify Apple Pay 🤦🏻♀️😑😡🤬😒 …
Daniel from member services great help a had a deduction of $10,000.00 from my account not sure why but he got switched around so I can make it to my flight home thank you Daniel you saved the end of my trip
Basic credit union, often busy
BECU is a credit union, owned by you, the members, this better than a commercial bank, which is owned by investors, who care only about themselves You can use the ATM’s of other credit unions free of charge
Most of the time I had a good express was teller’s when I deposit check but today I was trying to speak customer Service In office about My business finance and a lady the one who served me she have a poor customer service or stereotype …
Nice hidden hole for the wallet stuffers. It’s being subject to more humans weekly. Monthly. Yearly. It never ends!
I called the day before I came in to see how much time I needed to do what I needed to do and the lady said it would be quick and easy now I’ve sat in their lobby for 30 Mins with no help just a you’ll be seen next they are wasting the time I don’t have! I called for a reason!! And I’m here first thing in the morning
Even though I am no longer in state WA, the service (phone, email, snail-mail) I received was as good as before. Thank you to Perla, Rachel, and Ryan.
I came to this location the morning I was leaving for a trip, because I needed to replace a lost debit card. …
I always feel “Special” when I get any service at BECU. The building is lovely. Staff are always kind, helpful, and very knowledgeable. I love the youth saving, giving, spending program I use it on myself. And now I am using the investing service for my retirement money. Dr DSLance made it so simple. I trust them unconditionally
Great bank wonderful people 👏 …
The line just to get to a teller is rediculous. Being that there are only 2 full service branches in the Seattle area, all the teller spots should be full! Shouldn’t have to wait 30 minutes to get help from a teller!
Im from Sacramento california. I heard about becu thur a friend that banks there. He said this was the best to do ur banking at so i went into a becu in Tukwila and open an account. When i went in the place everyone was so happy and helpful …
Terrible terrible unbelievable. So federal way location can’t cash checks for non member. the answer I got is they don’t have cash. Tukwila location can cash a check. …
Awesome credit union to have great customer service and clear up issues quick with your accounts.
Jerks I’m an out of towner here to make a little money for my family. My employer gives me a check that’ll cover a week at motel, food and laundry. I haul my ass all the way to tukwilla I get there at 5:59 and they won’t let me in I explain …
I’m with the other guy, 1 star because you can’t choose 0. Terrible customer service. As a victim of identity theft I called trying to get information about the letter I received. The representative was incredibly rude and when I asked to speak with someone else she hung up on me.
I was going to restart banking with becu after taking care of my debt but recently I got a letter in the mail about them observing indigenous peoples day instead of recognising Columbus day. I refuse to do business with any company taking part in revisionist history.
Best customer service I have ever gotten out of a BECU branch. Will now be my go to branch. Consultants are very nice, and help in every way possible. The wait is very long, but totally worth the wait!!!
Drove here to the main Tukwila branch and arrived at 6:15 pm to go through the drive through. The web site says becu closes at 6. Then below that is the drive through hours 6:30-6:30. I’m not happy. I had something else important that I could have done with this hiur, now lost..
After being completely humiliated by this bank over a VERY small something that happened 30 years ago now, I will never return. They shut down my accounts and cut me a check. I have car loans paid off and more, which makes this an outright insult. Worst experience with any bank EVER.
I joined BECU back when it was the Boeing Employees CU with a little office on East Marginal Way. They’ve grown much bigger but not better. They’re better than a bank but not as good as other credit unions. For example, if you want a 24 …
Apparently, actually using a debit card is considered fraudulent. I’ve had it cancelled twice for using it in Everett, I live in Snoqualmie. I’m now in Arizona, four days into a road trip and now neither my wife nor I can use our debit …
I waited in the line for more than 25 min, I drove for 40 min to get there. I was told our is broken and u can’t cash out using ur credit card because our machine is broken!!! …
Love this bank hate the wait times, there’s always a 10 plus minute wait if there are more than a couple people in line.
***update 6/26 they’ve updated their customer service times, a whole lot better, thanks for taking time to review and update
Effortless, quick, and streamlined! I walked right in and told the greeter what I needed, which was helpful since it wasn’t clear exactly where to go. I came to a counter and was helped quickly and professionally by a man who knew what I …
Always quick service. Friendly ppl.
The checking and savings accounts are easy to use. The rates on loans very competitive but sometimes the line to see a teller can get way too long! I am talking 30-40 people deep
Avoid if at all possible. I don’t know if it’s just this specific branch or not, but it’s the worst customer service, and it seems like they’re always confused about what needs to be done. I pulled a loan for a private party purchase of a …
10 cashiers, and I still had to be in line for 20 minutes, they are too slow. I go to other banks with 2 or 3 cashiers and get out faster. And after they done with 1 customer they literally take 3 minutes or 5 before go to the next customer.
They come off like a local community here to help bank but they’re just as bad as all the other big banks. They’re another rich corporate bank that does not care about individuals
They Can’t figure out how to cash a check. They also can’t seem to tell me why my business account won’t connect to quick books. If you want help switch a real bank .
This space previously contained a negative review. However I felt it necessary to come back and update this. I had an issue with one of my BECU credit lines so I went into the Greenwood branch and an employee named Ian Wood was so helpful and friendly that it turned me back into a believer. I look forward to working with BECU again.
I’ve been with BECU for 23 years, and always had a great experience until now. 4 times in the past week I’ve tried calling to get help with an issue. Placed on hold for over 30 minutes each time and twice it just hung up. I still can’t get …
When I walked into the Northgate branch, granted my husband is a member and I am not, it felt like I was being rushed into a deal with no prior information. Instead of asking questions about what was needed and seeing the best way to go …
They were great but for the past 4 months they have been assesing so many late fees that it reminds me of wells fargo scam. Im done with them. I call thrm, they acknowledge their mistake and next month the same thing. Frustrating and i will be switching banks
Have an auto loan through BECU and moved out of state. Needed a copy of the title sent to the new state to register the car. Simple enough right? …
Costumer friendly service and high quality banking services at all levels. Highly qualified representative and agents and service providers. The maximum customer satisfaction organization I ever met so far. Keep up the such rewarding work please!!!
Can’t say enough about this place. I came to them to get an auto loan with about 3 hours until the dealership closed. Despite multiple setbacks, a cosigner that couldn’t be present, and it being a busy Friday, they were able to help me get …
I have a new car loan here, and the last loan I had with a different credit union gave me the ability to pay online with no fee with my debit card. BECU only has a convoluted transfer into savings process, and it is so slow and cumbersome …
Business owners beware! I made an ATM deposit in the thousands of dollars, & the cash disappeared from my account.
BECU blamed the error on the shared branch. …
My experience with Teri and Jaime in Home Loans was absolutely amazing. They were attentive and responsive throughout the process keeping us updated every step of the way. By far, the best experience I’ve had when it comes to home loans. Thank you!!!!
Okay, as far as banks (credit unions) go, the services offered are great. The people are friendly and helpful, and they have a large presence in the Pacific Northwest. Why only 2 stars? Just take a look at the online banking web site. This …
I have been a member for more than 20 years, a loyal customer with steady income and direct deposits. BECU has lately very deceptive business practices. (1) There is nothing personal in the way they do business with individuals; (2) Their …
Shawna is a smart banker who looked at my accounts and made a good business decision. The teller Lisa was a pleasure to work with. The branch is clean, bright and has good parking.
Pretty designed BECU and it is a huge place. Almost feel like walking into a car dealership. There is even a car inside. It is quite loud inside.
Wow, I wouldn’t wish these guy on my worst enemy, they answer the phone quick, but nobody seems to know anything, after a few transfers and disconnects someone will promise to call you back, they never do. In all my days I’ve never worked …
This is great bank, but they are getting greedy. I had mortgage with them and auto loan. Paid off my auto loan. Guess what? They charge me $32 “charge assessment fee”. Really? I paid over $1,000 in interest and now a fee for paying off my …
Absolutely THE WORST for home loans. 2 hours late funding a loan that they sent the day of closing. Gave zero direction on loan documents. Terrible communication all around and lost documents we’d sent multiple times. Do yourself a favor and use any other lender.
I have been banking with them for a few years now from Colorado. They have all the tools needed online, or in app & can use my local credit union as a local branch. I have always had excellent experience with their customer service. I have …
Becu mortgage processing depart is horrible. The buyers on my house had to extend the closing date 3 times and as a seller I lost tons of money. I am considering pulling all my accounts from their company. I would never get a mortgage loan with them.
They have bad service we are waiting over two hours on the line they said appointment required
BECU has the worst communication and follow up I have ever experienced. They fumbled my auto insurance documents for my Loan and charged me nearly $6000 to my auto loan for a ridiculously overpriced insurance premium even though I already …
Very Poor service after being a customer for 9 years with zero issues to them. Never did i overdraft or not have money on the account. The moment i switch banks since i moved to a different state and my venmo account pulled money from Becu …
Wanted to send money to friends and family in Ukraine. Telling that they must be mistaken and Swift code from Russia are banned not Ukraine but all I recieved was a shoulder shrug. Definitely going to find way to send money just not via BECU. Also considering moving funds to a new bank. If I could I would have given 0 stars
For the most part, I love BECU. But the daily spending limit is killing me. I was in the store making a purchase, and my card was embarrassingly denied. I then was on hold for 40 minutes to get the purchase approved! They NEED to make a separate fast line for spending limit approval cause this is ridiculous.
I came here to open an account for checking and savings. The banker I was working with took 2 hours! I was trying to be patient and give him the benefit of the doubt considering he seemed like he was new. After all the paperwork was …
I have been standing in line for 45 minutes trying to withdraw my rent money since becu atm’s only allow you to withdraw $500 a day. I count 40 people in line and 4 tellers working. I have literally move 5 feet in 45 minutes. The fact that …
Greeter forming the line upon entry is obviously sick with cold exhibiting non-stop cough and hoarse voice WITHOUT MASK. Got very concerned for my health.
Becoming a regular bank! Been with BECU for decades. I have 2 auto loans with them 100% perfect payments.
They pre-approved me for refinancing my truck, and spoke with 3 loan specialist …
I understand they are understaffed and busy, but LOST MANAGEMENT needs some serious help. I have been trying to resolve an issue for nearly 2 months now and have received different information each time I come in. Multiple times now I have …
My family has been long time BECU members and my parents have also been long time BECU members (over 4 decades) and are retired Boeing employees. The service has gone down and many of the workers don’t even know how to do simple requests. …
I have both a personal savings account and a club savings and checking account with BECU. I’ve had accounts with them since 2010. Want a bank where everything takes an hour to deal with? Bank with BECU. You want limits on how much you can …
We have continued to have serious issues at this location with depositing foreign checks. They continue to tell us that they don’t deposit foreign checks, and they’re not professional at all because they won’t even take the time to listen. …
Becu mortgage is the worst in the nation!
If you want to buy your dream house and try to get the mortgage going, run away …
I’ve been on the phone for 40 min being transferred all around trying to get info on a loan.
And now the line is just ringing. No one picking up, just ringing. …
BUYER BEWARE: VISA charge disputes are manual, cumbersome and intentionally difficult to process – AVOID THIS CREDIT CARD as they operate unlike any card I have ever used. …
Recently or at any time, have you ever really read your becu statement carefully, if you do you will have a big surprise. even if you read your statement and not balancing by a few cents, or even a dollar, how many of ever wonder and put …
I have been with this bank for 4 years and I never had anyone go the extra mile for me until last week when supervisor Jimmy at The tukwilla Branch made my life a little easier.
BECU Headquarters at Tukwila and still required to wear mask. When you go inside, a lady will be there to answer your requirements.
I came to notary. Just went to the customer center. …
Very helpful and friendly tellers and staff. Wait times can be unbearable in the afternoons. Coffee available in this Branch. Looks like it has been remodeled since my last visit. New phone menu system is miserable. I wish they still had …
They need more branches that handle cash. But the people here are nice, and fast. Usually a long line due to only two branches like this exist.
Have always had a good experience here. But this last visit was excellent (oct 20, 12pm). I worked with a teller named Michah (or Mika? Not sure) and she was awesome! …
I am a long-time BECU member, but will now be switching banks as soon as possible. I paid off my vehicle loan nearly three months ago, and have still not been able to obtain the title to that vehicle due to gross negligence on the part of …
I’ve had this bank for a few years now and it’s been terrible. I travel for work and I’m left stranded at a fuel station because they have such low limits on debit card and atm withdrawal. It’s so frustrating having so much money in my …
These guys are really bad at creating a positive customer experience. They interrogated me when I requested access to my own money. For some reason 500 is the max you can get via an ATM. Worse yet is that you need to call to get an …
This place is too ritzy, been a member 7 years now, never managed to get a loan out of them. My house, cars, personal loans…all from other places. It might be a plus that they are too good for a guy like me, but it makes them hard to work with in a serious way.
3rd time was the lucky charm !
B.J. the bank manager expedited returning my $$$ to my account 8/9/2022 after …
I’ve been with BECU for 2 years or so now. I’ve been very happy with them, until recently.
When I got my secured cc, they never told me the only way I’d get my security …
I had a great experience today with teller Anna M. The line was a little long (11AM on a Saturday) but once I got to the desk everything was super easy and efficient. Everyone there was quite knowledgeable. When there was a hiccup (my …
The staff at BECU is always helpful. But, the Espresso stand outside is an absolutely must try. Everything at that stand is delicious. You can taste the quality and love they put into their drinks. The Pumpkin and Chai Frappuccino us my all time favorite.
The Best Banking Experience In The State Of WA! ***** 5/5
Come see them in Person for all of your Banking Needs!
Going to the Bank To Make A Big Donation! …