(Translated by Google) These people do not respond to emails or phone calls, my 30-day wait has expired and they have not responded, I have to move on March 31 because my current contract is over and I am not receiving responses. They are …
AWFUL!!!! No one is working in this office ..The ladies in the front desk are rude and unhelpful…. when I call no one is willing to help ….I wish I could give them negative point!!!
Clueless….no customer service….no one ever calls you back…I had to call them after 2 months & ask if I was approved by the board. I will never deal with Benchmark again.
Awful customer service . The ladies on the phones don’t seem to care you have been on hold for ten minutes , then put on hold again . Monday AM , grouchy ….:( …
Horrible company to work with the property managers are never in the office they don’t have Work cell phones you can’t get in contact with them our association has not fixed the clubhouse in over two years tennis courts been shut down for …
The board members in my community are the worst people I’ve ever encounter, they are racist they are bullies they make their own rules they eliminate all the rules we had in the owner manual when we purchased our property they are …
management is a joke, carmen property manager is worse of all, i literally left her 9 messages and never got a response. I can not get an answer from her of her assistant. Worse customer service ever.
Dont ever deal with this company. Nasty ,rude personal. Unproffesional. As a broker I rather take my client to purchase another house in another community ,than to deal with them.
THIS OFFICE IS JUST HORRIBLE THEY NEVER ANSWER THE PHONES OR EMAILS AND THERE IS NEVER ANY RESPONSE TO ANYTHING AND THEY LOOSE ALL THE APPLICATIONS AND NEVER RESPOND TO ANY QUESTIONS. THIS IS THE WORSE AND PROPERTY MANAGEMENT OFFICE I EVER SEEN. THE PERSONNEL IS RUDE AND UNPROFESSIONAL AND UNRESPONSIVE
They manage the HOA where I have a rental property. Terrible service, they do not return emails or phone calls. I have been waiting for a call back for almost 2 months, with no response.
Literally just told me “I don’t have the time to go over this on the phone”… it’s 9:10am, office opens at 9am and you don’t have the time to answer a simple question about an association? …
Try calling them during regular business hours and see how receptive they are. I am very pleased that my HOA decided to sack Benchmark and go with someone else.
Their office is closed to the public. If you call the phone number and select customer service, the telephone tree hangs up. How do these folks stay in business?
Like everybody else i’m stuck dealing with these incompetent excuse of a company. Spending $200 a month for a bona fide lawn service can can barely get that right
This company never answers the phone, all they do is send bills. I swear they are stealing the money because they don’t spend it on the community. Does anyone know how to get a hold of them?
Horrible company, they employ other companies to tow your vehicle in front of house so that they can pocket even more of your money. The way they run things are draconian AT BEST. Disgusting.
Unfortunately, I too have had a bad experience dealing with Benchmark. We have been owners for many years and they have trouble returning calls and completing the tasks of their field of work in an efficient way.
no customer service, unresponsive.
erroneous violation notices.
worse than having no management company, a very poor value for your community.
look elsewhere.
Worst place to live is horrizon of innverary people always get stuck in the elevator the fees are high the gym they say they are going to fix is garbage and stinks.the pool hasn’t been working for months. They charge all these fees for …
As a resident of Parkland Reserve, I think we all have to realize that Benchmark has a responsibility to work hand in hand with the HOA’s that they represent. Sometimes it is the HOA that we may not agree with and although not all of my …
The ladies who answer the customer service lines are very professional and do get your questions answered as soon as possible. Good luck getting one of them on the phone though. They need to hire more reps for all the business they have. Two reps are far too little for such a large company.
I usually write only good reviews but these guys are nothing but the worst property management you could ever find.
Their website is not functional at all, if you send them emails, or fill the …
Management of the office is not professional. Property managers do not return phone calls and approval process for new owners is not done in the most effective way. I would choose to use another company as there are many in South Florida.
Worst customer service ever. These people do not care about the applicant. They take your money and then do not provide you with good information. If there is a mistake made, they will not try to correct it and they are very slow to …
Not professional. Dropped off an application for a buyer approval they looked at the package then I was told application fee went up so I went to get additional funds and only because I called to ask a question was I told that they no longer manage the property after they had the application package for a week. Clueless
This place is horrible. They sure are quick to charge every month for the dues, but when you need anything from them, there is no number to call or the phones are never answered. The property managers are so unhelpful it is a shame you call yourselves managers, because you do not manage a darn thing.
Horrible the worst nightmare ever! It is really a terrible thing that because of the management company you TRULY HATE the property where you live AND OWN A HOME and literally DO NOT enjoy coming home! Benchmark is the biggest nightmare …
I went to get an access pass on Friday for $75. They told me it should be activated by 5:00 pm. When I attempted to use it Saturday it still was not working. So I’m locked out of my complex all weekend. I literally have to wait 10-20min for …
Benchmark is terrible…as you can tell by their rating. If you are looking for a new HOA do NOT use benchmark. They rarely ever answer or return calls and emails but when they do they are extremely rude and not helpful at all. I’d give zero stars if i could.
Benchmark Property Management has been completely useless in any issue we have encountered while renting our unit. We are friends with the owner and she has had extreme difficulty as well getting any response to concerns. From simple …
Benchmark Property Management have shown their true colors. The association they represent “Waters Edge Towers” in Deerfield shown signs of blatant discrimination. The fact that someone of colour can be refused purchase of a condo on the …
can anyone provide information as to how they are taking action for these accusations being made. I will be reviewing these high end fees and if need be, discontinue the service if their are too many red flags. …
I’m an owner of a unit that this company oversee and for the last month have a hole in my bathroom ceiling from a leak from a unit above me. I have contact a Beverly Bell who oversees our building she tells you she is doing something but …
Called three times and left messages to the property manager, also sent an email and still no response. Not sure why we left our previous property management company, Benchmark is very unresponsive.
For the most part the people at Benchmark are nice. They do make errors on the ledger and documentation may be required to clear things up. If you’re nice they’re nice. They do close for lunch which can be annoying if you don’t know this before driving over there. But all in all my association has been using them for many years.
I was the Treasure of Banyan Lakes HOA and we had Benchmark manage our Community/HOA for the time that I was Treasurer. In short I was extremely disappointed with Benchmark on so many levels – let me give you some specifics as to why: …
Receptionists at the front desk are nice and helpful on the phone and in person. The property manager for my complex, SHERESE PEDLAR -ext 7228-, is non-responsive to calls or voice-mails. She has the most condescending tone and verbiage …
Don’t get involved with these people or their managed property. Benchmark acts as a smokescreen for the condo board. They won’t give you contact info for the person you need, and said they don’t have to talk to us at all. What’s their job …
this is the most horrible mang company i have ever experienced. they change customer service people and property managers as much as i change my underwear(and thats everyday maybe twice) i was maybe behind $200 or less and they sent it to …
This is one of the worst places ever. They have the poorest customer service and bad attitudes. I was in the Tallahassee location and I wish I would have gone elsewhere. They stole my deposit and stated that it was for damages to the …
I have been waiting over (2) two months, for a check. They say, it has been mailed. This check is coming from Coral Springs to Deerfield Beach. It amazes me, that it could take (2) months for a check to get from Coral Springs to …
The worst customer service. I’m going to get a list of all the properties they manage so that I never have to deal with them again. Took them 8 days to send a roofer. And when they finally sent him, he “accidentaly” shut my water off. Haven’t had water for 2 days. Nobody knows what to do, nobody wants to help.
This is by far the worst association in the entire world. Everyone that works there is either rude or not professional. The only time you seem to get in touch with someone is when it pertains to money. They need to fire the entire staff and …
The Circle of Inverrary is poorly cared for. There are Seniors living in the community and yet there is no safety or security. People are loitering and pissing in the elevators. The Policy in the elevators are expired. They barely work. …
Rude, unhelpful and uncaring. Called about our communities lawn sprinklers being broken for about 2 months now and the “property manager” Jerry Kling (sounded more like an overwhelmed man child) told me that i should want to use my own …
Benchmark is impossible to deal with. Because of them we lost out on a cash sale of our condo. No one ever knows an answer, returns a call or an email. They are quite good, however, at reminding you when you are late on a payment, which …
I wouldn’t even give this place one star. They mismanaged my HOA account, didn’t apply my payments for more than 40 days, sent me to collections, charged me administrative and attorney fees. And the property in my back yard looks …
For times like this I really wish there was a 0 star option. It is insane that they don’t address the rudeness of their customer service reps. The girl I spoke to was immediately rude. Her tone was as if I had done her a personal disservice …
This company just flat out doesn’t care .
Been dealing with an issue over 6 months and I have called numerous times and I am always told I have to send an email which I do and I’m over 6 months I have …
I have lived in Coral Springs since 1976 and never have I dealt with such unprofessional staff!! They just took over managing my property and the worst customer service skills that I have ever seen. They talk over you and they clearly …
I will give 0 if possible. Worst customer service when you call this office. I bought a house and I can not believe I have to deal with them from now on. The application for the HOA with them was a nightmare and many mistakes from their …
Pathetic,we paid them more than any management company before to maintain the common areas here and nothing. We tailor made our annual master board meeting for a Thursday evening because he would not do a Saturday meeting and he cancels his …
If Benchmark is a good property management company, then their Board of Director of the association (Tivoli) are corrupt cockroaches. Do not buy condo here!!! They will do 3 things to you: 1) find any excuse for a special assessment fee …
I am a vender that deals with this HOA Management company and I deal with hundreds of Management companies and this is by far the worst company I have ever dealt with. No one EVER returns a phone call or an email. I submitted an application …
Terrible service. Incompetent representatives who cannot follow up with emails or calls and then have the audacity to charge a late fee due to their own incompetence and failure to send information on how to pay for HOA fees.
I have dealt with this company with two different clients in the last two months and it has been a complete NIGHTMARE. No one responds to emails, when they answer the phone they talk to you like you are bothering them, and long story short, they resolve nothing!! months of back and forth for nothing! Horrible managing company!
What do you do when the company that collects for your HOA and you have a problem and Benchmark says not to pay the fees till they contact the HOA. Months later and over 60 emails later nothing done and they send me to collection and put a …
This is the worst Property management company. It would be a mistake to hire them. Specifically Lori Boleen, she is rude and highly unprofessional. She does absolutely nothing to meet requests made including replying back to e-mails. It is …
If I could give them a zero star review, I would. This company should be out of business for their lack of professionalism. I emailed them in a number of occasions. They are either rude or simply don’t respond to your messages. Our …
This company is so unprofessional. How in the world are they still operating? They’re hanging on by a thread. Look at these reviews, they tell you everything you need to know. Shut this place down or hire an all new staff. It seems they may …
They never return your phone calls or emails in a prompt manner. Absolutely no urgency. Horrible customer service! The absolute worst! The property manager is never available to talk and is very slow to responds to matters that are presented to her.
Absolutely the worst! I can’t understand why my homeowners association went from a respectable property management co. to a hole in the wall such as this. AND PAY MORE FOR THEIR SERVICE! Staff are outside smoking near entrance, rundown …
My father has called these people in several occasions to make a payment and nobody answers the phone. To top it off, they sent him a letter that due to late payment they were going to charge him interest. RIDICULOUS.
Benchmark Property Management has been mishandling my HOA payments. I received a letter from Benchmark late Feb. 2020 stating that my Feb. 2020 payment is late. I call and speak to Melissa and she tells me that they never received my …
They made me pay for an application and denied me because of my dogs size. I was never informed of this policy, it’s not listed as a requirement anywhere and they refuse to discuss a refund with me
I live in Coral Plaza. To my knowledge, they fired the person that previously towed cars and never replaced them.
Now, no warning or anything, they have a new person now putting bright orange …
Terrible experience here my husband and I have still not received our security deposit we moved out 2 months ago and it was supposed to be returned a month ago and our landlord whom we were told to contact about our security deposit has …
Absolutely the worst. Not professional, not responsive, it makes you feel like they are the customers, and you have to deal with it, but it truly is us the ones paying them to do the work. I wish they hire more people, and train them on …
Benchmark is terrible and so is Jean Noto!!! I just moved into the neighborhood and am in the middle of renovations and Jean Noto bangs on my door with incredible harsh force multiple (MULTIPLE) times when I’m home ALONE scaring me half to …
Is it possible to give them less than a one star, a one star is too generous! They have to be the most unprofessional company I have ever dealt with anywhere, anytime…that says a lot. If you can avoid using them, or dealing with them, do so…they are not worth your time or energy. Unprofessional and rude.
Benchmark Property Management is a nightmare to deal with. My community was assigned to William “Bill” Peckham. I found that any interaction with them was needlessly complicated or uninformative. I sold my home and they forgot to stop by …
Worst property managers ever , they are no help even when the landlords are renting out condos that arent livable. NEVER AGAIN and im done refering people to them . i put hundreds of dollars into removing mold , deep cleaning the unit and …
My family has been dealing with incompetence on the part of benchmark for over 20 years. It has only gotten better in the past 5 and there are still many things that need improvement. They had left me many years without calls back and after …
Customer service tends to be quite poor. They make even the simplest actions, like an address change request, seem like planning for a NASA space mission. Also, for a company that manages huge communities, they’re woefully behind the times …
I asked, on behalf of my 91 year old mother-in-law, for an appointment with a representative of Benchmark, regarding a violation notice. I asked a month before I would be at her home in Florida. The property manager’s assistant promised it …
Horrible management company. No one responds to emails and messages left. Sent non payment late notice for HOA fees but I have copy of cashed check. Sent them this information over a week ago and cannot get a response to issue resolved. …
I would have given them 0 stars if allowed. Over the last 15 years I have them servicing my Condo Association and all problems imaginable. Lost count on how many “late Fees” and “interest” the added to my account even though they received …
I purchased a condo for the first time in September of 2021 and have had to deal with Benchmark as my property management company, they are very difficult to reach by phone and when you leave a message you’re lucky if someone returns your …
This company need to be investigated it by the state attorney’s office. They are the worst of the worst. Do not buy a property maintain by then. Stay away!!!!
If I could give zero stars I would. Unprofessional staff, no one returns calls or emails, incompetent and useless!
Remember that the people you are serving are paying your salary!
I don’t know why they close from 1-2pm for lunch. I would think most people would come in during their own lunch time for service. Why not have a lunch shift where half of workers go to lunch at different times.
The company hires racist people. I am literally sitting in the offices right now with my three kids and have not even been acknowledged. One lady finished talking to a customer and went to the back to make copies. They are not helpful and are very rude.
This office is unresponsive to any requests via email or by phone. Property managers fail to respond and the board does not have an efficient timeline on reviews. Vote for a new management company for your HOA.
The worst management company I ever seen in my life. Every six months they come with a new assessment. I do not recommend it, they never answer the phone. I can’t wait to move on with another management company
I called into the office for an issue that I had with an auto draft for my HOA. I went to the office in person and Kherri wasn’t available. I finally got her on the phone several days later. She was extremely rude and literally hung up the …
If there was 0 stars i probably will hit that … first of all those two ladies up front are total mistake… they are super rude and not helpfull at all … whh would be soo many complains about it and not replace them with someone who knows how …
Pretty much what everyone has said here, I’ve experienced. Received no payment notices when I made the payments (always on time). When I call or email to make sure everything is straightened out, I do not get a straight answer or real help.
I thought the reviews of this place was not true until I had my own personal experience with this company. This company was managing my soon to be neighborhood and when I reached out to the manager specifically for my neighborhood by the …
We’ve had them manage our property way too long. I’ve read some of theses reviews, If there was a “0” rating I’d give it. If your looking for a good management company…move on. All the poor rating are pretty much spot on.
(Translated by Google) Very slow to approve tenants
(Original)
Muy lentos en aprobar tenants
(Translated by Google) These people do not respond to emails or phone calls, my 30-day wait has expired and they have not responded, I have to move on March 31 because my current contract is over and I am not receiving responses. They are …
Disappointed
Bad service.
Very rude.
Very poor experience
OK
Worst customer service
Great company
Not too reliable
The worst customer service and the worst employees
They are really ….useless..not sure how they are still in business.
Always great to visit brenchmark and see Dan
What can I say…. they are horrible… They are the worst in everything
Experience, service, knowledge and the personal touch are all outstanding.
Great place to work. Family operated business that really cares
Not professional at all rude people working there.
The two elderly ladies that work at front desk were very grouchy.
Something needs to change!!!!!!! I’m shocked someone with this bad reputation stays in business . DEPLORABLE
Try contacting them for an emergency? Try to contact them during regular business hours? No way to get to them!
Currently filling law suit against this company for unresponsive, we are collecting signatures
They get the work done right.
IN MY CASE THEY WERE KIND TO ME MARIA T She’s so sweet
I love them. They put their love and intensity into the properties that they take care of. BRAVO !!!
AWFUL!!!! No one is working in this office ..The ladies in the front desk are rude and unhelpful…. when I call no one is willing to help ….I wish I could give them negative point!!!
Very easy to leave your monthly payment.
This is a great company. Their management is knowledgeable and responsive to the needs of their clients. I highly recommend them.
They are not prepared to perform their duties. The poorest Customer Service I deal in my life. The poorest service. They are lost.
This company is Incompetent and dishonest. The worst property management company in South Florida to deal with.
Buyer’s be aware this place charges $250 to $350 for a condominium questionnaire required by the bank when are financing.
Poor communication, they still don’t allow people in the office using COVID as an excuse
They are awful
They do not call back when there important issues
Very unprofessional!
Clueless….no customer service….no one ever calls you back…I had to call them after 2 months & ask if I was approved by the board. I will never deal with Benchmark again.
They do not return calls and the manger is rude, she has no customer service skills. It is a nightmare I am still trying to wake up from.
Rude staff and no call back from the property manager after weeks of leaving messages
This is the worse management company ever. All they do is collect people money. The worse ever
If I could give zero stars, I would. Complete racist, unethical, unprofessional and dishonest money hungry people. DO NOT MOVE WITH BENCHMARK
They never respond to call or emails.
Awful customer service . The ladies on the phones don’t seem to care you have been on hold for ten minutes , then put on hold again . Monday AM , grouchy ….:( …
Horrible company to work with the property managers are never in the office they don’t have Work cell phones you can’t get in contact with them our association has not fixed the clubhouse in over two years tennis courts been shut down for …
The board members in my community are the worst people I’ve ever encounter, they are racist they are bullies they make their own rules they eliminate all the rules we had in the owner manual when we purchased our property they are …
management is a joke, carmen property manager is worse of all, i literally left her 9 messages and never got a response. I can not get an answer from her of her assistant. Worse customer service ever.
Dont ever deal with this company. Nasty ,rude personal. Unproffesional. As a broker I rather take my client to purchase another house in another community ,than to deal with them.
If u are lawyer this is the place for u to practice ur skill . I guess they do help more than give u hard time.
THIS OFFICE IS JUST HORRIBLE THEY NEVER ANSWER THE PHONES OR EMAILS AND THERE IS NEVER ANY RESPONSE TO ANYTHING AND THEY LOOSE ALL THE APPLICATIONS AND NEVER RESPOND TO ANY QUESTIONS. THIS IS THE WORSE AND PROPERTY MANAGEMENT OFFICE I EVER SEEN. THE PERSONNEL IS RUDE AND UNPROFESSIONAL AND UNRESPONSIVE
I am happy an proud to strongly recommend Benchmark Property Management as a top management company in the DMV area
The worst company ever!!!!!! They don’t how to do their job. I can’t even list how many things they’re bad. They don’t even try to do better.
They manage the HOA where I have a rental property. Terrible service, they do not return emails or phone calls. I have been waiting for a call back for almost 2 months, with no response.
Literally just told me “I don’t have the time to go over this on the phone”… it’s 9:10am, office opens at 9am and you don’t have the time to answer a simple question about an association? …
Try calling them during regular business hours and see how receptive they are. I am very pleased that my HOA decided to sack Benchmark and go with someone else.
I have a tenant who has been waiting to be approved for almost 4 weeks. They do not give answers to your emails. They have an extreme poor service.
Their office is closed to the public. If you call the phone number and select customer service, the telephone tree hangs up. How do these folks stay in business?
Like everybody else i’m stuck dealing with these incompetent excuse of a company. Spending $200 a month for a bona fide lawn service can can barely get that right
This company never answers the phone, all they do is send bills. I swear they are stealing the money because they don’t spend it on the community. Does anyone know how to get a hold of them?
Horrible company, they employ other companies to tow your vehicle in front of house so that they can pocket even more of your money. The way they run things are draconian AT BEST. Disgusting.
Unfortunately, I too have had a bad experience dealing with Benchmark. We have been owners for many years and they have trouble returning calls and completing the tasks of their field of work in an efficient way.
no customer service, unresponsive.
erroneous violation notices.
worse than having no management company, a very poor value for your community.
look elsewhere.
Worst place to live is horrizon of innverary people always get stuck in the elevator the fees are high the gym they say they are going to fix is garbage and stinks.the pool hasn’t been working for months. They charge all these fees for …
As a resident of Parkland Reserve, I think we all have to realize that Benchmark has a responsibility to work hand in hand with the HOA’s that they represent. Sometimes it is the HOA that we may not agree with and although not all of my …
The ladies who answer the customer service lines are very professional and do get your questions answered as soon as possible. Good luck getting one of them on the phone though. They need to hire more reps for all the business they have. Two reps are far too little for such a large company.
Where’s the O zero option??? That’s my concern. For all this people.
Bad communication, bad feedback, bad organization, Bad everting..,.
I usually write only good reviews but these guys are nothing but the worst property management you could ever find.
Their website is not functional at all, if you send them emails, or fill the …
Management of the office is not professional. Property managers do not return phone calls and approval process for new owners is not done in the most effective way. I would choose to use another company as there are many in South Florida.
Worst customer service ever. These people do not care about the applicant. They take your money and then do not provide you with good information. If there is a mistake made, they will not try to correct it and they are very slow to …
Not professional. Dropped off an application for a buyer approval they looked at the package then I was told application fee went up so I went to get additional funds and only because I called to ask a question was I told that they no longer manage the property after they had the application package for a week. Clueless
This place is horrible. They sure are quick to charge every month for the dues, but when you need anything from them, there is no number to call or the phones are never answered. The property managers are so unhelpful it is a shame you call yourselves managers, because you do not manage a darn thing.
Horrible the worst nightmare ever! It is really a terrible thing that because of the management company you TRULY HATE the property where you live AND OWN A HOME and literally DO NOT enjoy coming home! Benchmark is the biggest nightmare …
I went to get an access pass on Friday for $75. They told me it should be activated by 5:00 pm. When I attempted to use it Saturday it still was not working. So I’m locked out of my complex all weekend. I literally have to wait 10-20min for …
Benchmark is terrible…as you can tell by their rating. If you are looking for a new HOA do NOT use benchmark. They rarely ever answer or return calls and emails but when they do they are extremely rude and not helpful at all. I’d give zero stars if i could.
Benchmark Property Management has been completely useless in any issue we have encountered while renting our unit. We are friends with the owner and she has had extreme difficulty as well getting any response to concerns. From simple …
Benchmark Property Management have shown their true colors. The association they represent “Waters Edge Towers” in Deerfield shown signs of blatant discrimination. The fact that someone of colour can be refused purchase of a condo on the …
can anyone provide information as to how they are taking action for these accusations being made. I will be reviewing these high end fees and if need be, discontinue the service if their are too many red flags. …
I’m an owner of a unit that this company oversee and for the last month have a hole in my bathroom ceiling from a leak from a unit above me. I have contact a Beverly Bell who oversees our building she tells you she is doing something but …
Called three times and left messages to the property manager, also sent an email and still no response. Not sure why we left our previous property management company, Benchmark is very unresponsive.
For the most part the people at Benchmark are nice. They do make errors on the ledger and documentation may be required to clear things up. If you’re nice they’re nice. They do close for lunch which can be annoying if you don’t know this before driving over there. But all in all my association has been using them for many years.
I was the Treasure of Banyan Lakes HOA and we had Benchmark manage our Community/HOA for the time that I was Treasurer. In short I was extremely disappointed with Benchmark on so many levels – let me give you some specifics as to why: …
Receptionists at the front desk are nice and helpful on the phone and in person. The property manager for my complex, SHERESE PEDLAR -ext 7228-, is non-responsive to calls or voice-mails. She has the most condescending tone and verbiage …
Don’t get involved with these people or their managed property. Benchmark acts as a smokescreen for the condo board. They won’t give you contact info for the person you need, and said they don’t have to talk to us at all. What’s their job …
this is the most horrible mang company i have ever experienced. they change customer service people and property managers as much as i change my underwear(and thats everyday maybe twice) i was maybe behind $200 or less and they sent it to …
This is one of the worst places ever. They have the poorest customer service and bad attitudes. I was in the Tallahassee location and I wish I would have gone elsewhere. They stole my deposit and stated that it was for damages to the …
I have been waiting over (2) two months, for a check. They say, it has been mailed. This check is coming from Coral Springs to Deerfield Beach. It amazes me, that it could take (2) months for a check to get from Coral Springs to …
The worst customer service. I’m going to get a list of all the properties they manage so that I never have to deal with them again. Took them 8 days to send a roofer. And when they finally sent him, he “accidentaly” shut my water off. Haven’t had water for 2 days. Nobody knows what to do, nobody wants to help.
This is by far the worst association in the entire world. Everyone that works there is either rude or not professional. The only time you seem to get in touch with someone is when it pertains to money. They need to fire the entire staff and …
The Circle of Inverrary is poorly cared for. There are Seniors living in the community and yet there is no safety or security. People are loitering and pissing in the elevators. The Policy in the elevators are expired. They barely work. …
Rude, unhelpful and uncaring. Called about our communities lawn sprinklers being broken for about 2 months now and the “property manager” Jerry Kling (sounded more like an overwhelmed man child) told me that i should want to use my own …
Benchmark is impossible to deal with. Because of them we lost out on a cash sale of our condo. No one ever knows an answer, returns a call or an email. They are quite good, however, at reminding you when you are late on a payment, which …
I wouldn’t even give this place one star. They mismanaged my HOA account, didn’t apply my payments for more than 40 days, sent me to collections, charged me administrative and attorney fees. And the property in my back yard looks …
For times like this I really wish there was a 0 star option. It is insane that they don’t address the rudeness of their customer service reps. The girl I spoke to was immediately rude. Her tone was as if I had done her a personal disservice …
ZERO STARS!!!!!
This company and their employees literally do nothing to help. …
This company just flat out doesn’t care .
Been dealing with an issue over 6 months and I have called numerous times and I am always told I have to send an email which I do and I’m over 6 months I have …
I have lived in Coral Springs since 1976 and never have I dealt with such unprofessional staff!! They just took over managing my property and the worst customer service skills that I have ever seen. They talk over you and they clearly …
I will give 0 if possible. Worst customer service when you call this office. I bought a house and I can not believe I have to deal with them from now on. The application for the HOA with them was a nightmare and many mistakes from their …
Pathetic,we paid them more than any management company before to maintain the common areas here and nothing. We tailor made our annual master board meeting for a Thursday evening because he would not do a Saturday meeting and he cancels his …
If Benchmark is a good property management company, then their Board of Director of the association (Tivoli) are corrupt cockroaches. Do not buy condo here!!! They will do 3 things to you: 1) find any excuse for a special assessment fee …
I am a vender that deals with this HOA Management company and I deal with hundreds of Management companies and this is by far the worst company I have ever dealt with. No one EVER returns a phone call or an email. I submitted an application …
Terrible service. Incompetent representatives who cannot follow up with emails or calls and then have the audacity to charge a late fee due to their own incompetence and failure to send information on how to pay for HOA fees.
I have dealt with this company with two different clients in the last two months and it has been a complete NIGHTMARE. No one responds to emails, when they answer the phone they talk to you like you are bothering them, and long story short, they resolve nothing!! months of back and forth for nothing! Horrible managing company!
What do you do when the company that collects for your HOA and you have a problem and Benchmark says not to pay the fees till they contact the HOA. Months later and over 60 emails later nothing done and they send me to collection and put a …
This is the worst Property management company. It would be a mistake to hire them. Specifically Lori Boleen, she is rude and highly unprofessional. She does absolutely nothing to meet requests made including replying back to e-mails. It is …
If I could give them a zero star review, I would. This company should be out of business for their lack of professionalism. I emailed them in a number of occasions. They are either rude or simply don’t respond to your messages. Our …
This company is so unprofessional. How in the world are they still operating? They’re hanging on by a thread. Look at these reviews, they tell you everything you need to know. Shut this place down or hire an all new staff. It seems they may …
They never return your phone calls or emails in a prompt manner. Absolutely no urgency. Horrible customer service! The absolute worst! The property manager is never available to talk and is very slow to responds to matters that are presented to her.
Absolutely the worst! I can’t understand why my homeowners association went from a respectable property management co. to a hole in the wall such as this. AND PAY MORE FOR THEIR SERVICE! Staff are outside smoking near entrance, rundown …
My father has called these people in several occasions to make a payment and nobody answers the phone. To top it off, they sent him a letter that due to late payment they were going to charge him interest. RIDICULOUS.
Benchmark Property Management has been mishandling my HOA payments. I received a letter from Benchmark late Feb. 2020 stating that my Feb. 2020 payment is late. I call and speak to Melissa and she tells me that they never received my …
They made me pay for an application and denied me because of my dogs size. I was never informed of this policy, it’s not listed as a requirement anywhere and they refuse to discuss a refund with me
I live in Coral Plaza. To my knowledge, they fired the person that previously towed cars and never replaced them.
Now, no warning or anything, they have a new person now putting bright orange …
Terrible experience here my husband and I have still not received our security deposit we moved out 2 months ago and it was supposed to be returned a month ago and our landlord whom we were told to contact about our security deposit has …
Absolutely the worst. Not professional, not responsive, it makes you feel like they are the customers, and you have to deal with it, but it truly is us the ones paying them to do the work. I wish they hire more people, and train them on …
Benchmark is terrible and so is Jean Noto!!! I just moved into the neighborhood and am in the middle of renovations and Jean Noto bangs on my door with incredible harsh force multiple (MULTIPLE) times when I’m home ALONE scaring me half to …
Is it possible to give them less than a one star, a one star is too generous! They have to be the most unprofessional company I have ever dealt with anywhere, anytime…that says a lot. If you can avoid using them, or dealing with them, do so…they are not worth your time or energy. Unprofessional and rude.
Benchmark Property Management is a nightmare to deal with. My community was assigned to William “Bill” Peckham. I found that any interaction with them was needlessly complicated or uninformative. I sold my home and they forgot to stop by …
Worst property managers ever , they are no help even when the landlords are renting out condos that arent livable. NEVER AGAIN and im done refering people to them . i put hundreds of dollars into removing mold , deep cleaning the unit and …
My family has been dealing with incompetence on the part of benchmark for over 20 years. It has only gotten better in the past 5 and there are still many things that need improvement. They had left me many years without calls back and after …
Customer service tends to be quite poor. They make even the simplest actions, like an address change request, seem like planning for a NASA space mission. Also, for a company that manages huge communities, they’re woefully behind the times …
I asked, on behalf of my 91 year old mother-in-law, for an appointment with a representative of Benchmark, regarding a violation notice. I asked a month before I would be at her home in Florida. The property manager’s assistant promised it …
Horrible management company. No one responds to emails and messages left. Sent non payment late notice for HOA fees but I have copy of cashed check. Sent them this information over a week ago and cannot get a response to issue resolved. …
I would have given them 0 stars if allowed. Over the last 15 years I have them servicing my Condo Association and all problems imaginable. Lost count on how many “late Fees” and “interest” the added to my account even though they received …
I purchased a condo for the first time in September of 2021 and have had to deal with Benchmark as my property management company, they are very difficult to reach by phone and when you leave a message you’re lucky if someone returns your …
An absolute garbage management company! The business is poorly ran and not a soul that works there has any common sense or critical thinking skills.
This company need to be investigated it by the state attorney’s office. They are the worst of the worst. Do not buy a property maintain by then. Stay away!!!!
If I could give zero stars I would. Unprofessional staff, no one returns calls or emails, incompetent and useless!
Remember that the people you are serving are paying your salary!
I don’t know why they close from 1-2pm for lunch. I would think most people would come in during their own lunch time for service. Why not have a lunch shift where half of workers go to lunch at different times.
The company hires racist people. I am literally sitting in the offices right now with my three kids and have not even been acknowledged. One lady finished talking to a customer and went to the back to make copies. They are not helpful and are very rude.
This office is unresponsive to any requests via email or by phone. Property managers fail to respond and the board does not have an efficient timeline on reviews. Vote for a new management company for your HOA.
The worst management company I ever seen in my life. Every six months they come with a new assessment. I do not recommend it, they never answer the phone. I can’t wait to move on with another management company
I called into the office for an issue that I had with an auto draft for my HOA. I went to the office in person and Kherri wasn’t available. I finally got her on the phone several days later. She was extremely rude and literally hung up the …
If there was 0 stars i probably will hit that … first of all those two ladies up front are total mistake… they are super rude and not helpfull at all … whh would be soo many complains about it and not replace them with someone who knows how …
Pretty much what everyone has said here, I’ve experienced. Received no payment notices when I made the payments (always on time). When I call or email to make sure everything is straightened out, I do not get a straight answer or real help.
I thought the reviews of this place was not true until I had my own personal experience with this company. This company was managing my soon to be neighborhood and when I reached out to the manager specifically for my neighborhood by the …
We’ve had them manage our property way too long. I’ve read some of theses reviews, If there was a “0” rating I’d give it. If your looking for a good management company…move on. All the poor rating are pretty much spot on.