The heart of Alamance County, Burlington began as a major hub during the height of railroad travel in the mid-1800s and has evolved into a modern … See more
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2200 E Bessemer Ave, Greensboro, NC 27405
Detail and customer oriented. Never fail to make sure we are ready to cook or stay warm. Very dependable, very friendly. Highly recommend Berico!
We love working with Berico. The Eden office is always so helpful!
After a bad experience with another local propane provider. I called Berico and received quick and wonderful service. I would recommend them to everyone.
I’ve only been with Berico for a couple of months, but I can already tell the service is going to be great.
Very fast service. I called the Tuesday before Thanksgiving, not expecting to get propane till the next week bc of the holiday… They were here Wednesday, THE VERY NEXT DAY, with my propane order. That is customer service.
I enjoyed the professionalism of my agent. Wonderful person.!
Rod Jones serviced my heating system. He arrived on time, was friendly, explained everything he did & gave me an update on the status of my system. I couldn’t be more pleased with the service.
Berico was extremely kind and very informative. They also had a lot of product knowledge, and the office staff was extremely courteous, and professional.
Work was wonderful. Unit been working fine since it’s been fix
Great service professionally handled
I contracted with Berico to install a new HVAC system and found the entire Berico team (office and field) staff professional and thorough.
I am still trying to calm down from my recent “service call” so I can call Berico and tell tell what I think of them ripping off and old lady and never giving me the estimate that was promised.
Love the respectable service that was done. It was quick, clean and friendly.
I am extremely satisfied with the work performed by Duncan and Chris. I have another problem to be addressed as soon as I recover from sickness and can talk to Mark. I love Berico!
Always friendly and on time. Great people and great service including the people on the phones in the office. Danielle is very helpful! Planning to business with berico for years to come.
40+ year old heat pump on fritz, had been told by numerous other service companies the unit could not be repaired, Chris Dane (tech) and Leigh Wilkes (CSR) proved them all wrong.
Tyler did a great job fixing my A/C for me and checking other points of possible problems as well and I’m satisfied he did a thorough job that will get me through the rest of this year until my next check up for my heating unit.
we were very satisfied with the technician’s work, information and advice. He showed us how to use our thermostat for best effect.
The staff is great! The service technicians are friendly and knowledgeable! The office staff are friendly and have communicated very well about my service call schedules! Very pleased!
I’m a senior citizen with a medical Condition and I called because my heater was broken, they told me they couldn’t come for 5 days. Totally unacceptable for how cold its been.
Rod Jones is a very professional technician. He always answer any questions that I may have about my system. I find Rod to be a very honest and caring person. I always request to have Rod for my service technician.
If you own a boiler, you just have to get Walter Lucy out to your home or business to take a look. This guy knows boilers like nobody’s business and he loves to share his knowledge with anyone interested to take it in. Walter’s enthusiasm …
It took long time but I guess he did it
Gentlemen came out and installed new tank and were very professional. They completed the job in a good amount of time and cleaned up behind themselves. Would highly recommend to others!
Very pleased with Berico. Their easy payment and auto fill programs are very convenient. I also like the ability to check my account and make payments online.
Called up a couple of weeks ago to start a new service with this company. Requeated to have a tank delivered and filled. After 4 phine calls the price per gallon went up from 1.73 a gallon to ovet 2.00 a gallon. After all said and done they …
My 1st experience with the 1st tech that was sent is that he knows nothing about furnace work. He told us we needed a new furnace. On his 2nd trip he said “I don’t know why they sent me back out.” Then he stood inside for about 5 mins with …
We had our unit installed mid 2019, our system ran into problems after problems within 6 months to not even a year. We’re paying close to $6,000 for it and within a year it failed us many times. I’m just praying and hoping that it will last …
Chad and the service crew were right on time and very professional. Rodney -Estimator and Kiri in the office worked with us to get what we wanted as a ductless unit for upstairs. Absoutely love it!
Mr. Trent was very professional and extremely knowledageble in his products. He went into great detail to help us decide which product would benefit us the most. He worked to get us the best deal possible. Cant sa enough nice things about Mitch and Shannon King.
Our technicial did a good job of servicing our two systems for summer.
He helped teach us-once again- how to make changes in the thermostat, which we need to do before travelling.
Thanks. RB
Great customer service, friendly technician that arrived on schedule and was very pleasant to work with.
The employees are so professional, friendly and helpful. Berico should be very proud to have such wonderful employees.
John was amazing. Did a great job and we have enjoyed our gas logs so much. Thanks!!
There isn’t a nicer group of people to deal with. The
service was done with a very polite maintenance man . He was quick , polite and very friendly, and very efficient. I would recommend them to anyone.
I also want to mention how polite the office staff was.
Technician came to do the estimate, he promised it was going to be ready in 2 days, never received it, called the office, Sheila said she was going to give me an answer at the end of the day, she didn’t call. I call back 2 days later and …
Teresa helped me both times I called. She is pleasant and helpful. I have a high level of confidence in this company and recommend them to anyone needing propane service.
In mid-January, another provider left us empty for four nights and totally ignored my calls for assistance. Theresa and the Carolina Fuels folks bailed us out in a time of really cold weather and soupy wet conditions. They also made an …
I recently purchased a home and was told by the previous owner that the underground tank was personally owned. I called Alamance to get pricing on getting it filled and they informed me that it was not personally owned, it was their tank …
Replaced a gas furnace that was original to house built in 1986. Replaced Air Conditioning Unit that was installed in 2001. Installation was smooth, completed on schedule, and I am very satisfied with the price as well as the installation work performed. Entire crew was friendly and totally professional.
We lost heat during the arctic cold snap at the end of 2017 beginning of 2018. Berico worked 3 days trying to fix our old system. When it became apparent we needed a new system we received a quote in a timely fashion and it was installed the next day.
Great professional care. Very knowledgeable.
My A/C unit stopped working in the dead heat of summer and Berico was able to service my unit and get it up and running the very next morning. They were so prompt, thorough, professional, and I couldn’t be more thankful for their help!
The ease of scheduling an appointment with Leigh and the quick response of Chris was a great experience. Chris explained everything in a way that anyone could understand on top of printing out his notes so they could be gone over later. I will be doing business with this company again.
Horrible service!!!! My AC went out and it was in the 90’s outside. I contacted their after hours service. The on call guy “ Nate” called me back. All Nate could talk about was the after hours fee. I explained to him that that wasn’t a …
I sent in a previous review based on a leak that I thought had based on smelling gas near my tank and using or running out of gas earlier than normal. It was finally repaired when a leaking regulator was replaced after losing over 30 lbs of …
The techs are polite, helpful, and efficient. They are usually on time, but will notify me if they are going to be late —always well in advance.
My system uses a ridiculous amount of oil and last year, I ran out regularly. Becky at Carolina made sure to keep an eye out for us and followed up regularly to ensure we were in good shape. They worked with us on our payments and were just …
Each time I have called for a delivery, the delivery was made sooner than had been specified. Each time I have called for a problem that required a technician, a technician has arrived on time and did not leave until the problem was solved. …
I am one of your biggest supporters – we have had a closer relationship with Berico this year than we thought. We started the year with a lot of issues and your company was awesome. Was on a first name basis with Mark and a few technicians. You get an A+ from us.
I was extremely satisfied with my experience with Berico. The staff member named Melissa that answered my call was very kind and helpful. The technician named Juan was also very kind and knowledgeable. I would highly recommend Berico to anyone!
We utilize this service company for propane gas tank and refills for our gas fireplace. Service is always on promt and on time. The are very friendly and welcoming and very knowledgeable in many areas. They offer many services. I would highly recommend.
The most frustrating experience I’ve had in a long time. I called and asked them if they could pull a permit for a gas pressure test. Initially I was told yes and my information was taken to give to the LP coordinator, who was unavailable …
Berico has maintained my HVAC since installed in 2012. Their technicians are always punctual and excellent.
The quote was high, but based on reviews I chose them. Installation went smoothly. But then system failed building dept inspection TWICE. Called, Berico 4 times, no return call. Finally demanded to speak to supervisor. At that point …
You guys are awesome! I had just moved into my house and the previous tenants left us absolutely no gas, you guys came out promptly and even helped us out by waiving the restart fee. It truly helped us out and we appreciate it so much. The …
We are always satisfied with the service we get from Berico. Have been a customer for many, many years. Everything went smoothly as always. Prompt and excellent service every time.
Signed up for the Annual maintenance service after hearing for a commercial on the radio for them. Everyone I have dealt with has always been nice and professional. Had an issue where I needed a new capacitor on my heat pump unit – no big …
We like the fact that Berico is family owned and has been in the Greensboro area forever. Our experience with Berico in all facets of maintaining our HVAC system has been positive.
Excellent service. Knowledgeable technician who explained what he did thoroughly. We would recommend to anyone.
This tech was professional and efficient. He was able to locate the outlet for …
Berico is the greatest. I needed my gas logs replaced. come to find out, my current LP tank was placed wrong, against code and dangerous. Darcy informed my husband and worked with him to figure out the best place to put it. My other LP …
Techs Walter and Scott upgraded the entire boiler system for Christ Lutheran Church in Greensboro. The units were in disrepair and functioning poorly when Berico came to the rescue. Walter’s years of experience and the hard work and …
Good job cleaning natural
Gas fireplace. Thanks
Their technicians are experienced in maintain8ng new & old systems as our home has both
I’m extremely happy with the company. If I have any questions I can call or email and I’ll have an answer usually in less than 24 hours with either a returned call or email. I’ve never had to wait on hold, I have never had to talk with a robot… always a person with a cheery attitude. Good work all!
Very Impressed with these guys. I have my business maintenance with them. Very good service on that end. Recently, I had an AC problem at my home. They dispatched a tech at 12 am and fixed my air temporarily until the next day when a …
I just can’t say enough about the good service and friendly folks at Berico. Keep up the good work! I like your Sharing the Warmth program too. It is a great way to get help to our neighbors, even those we don’t know.
My A/C had not been working for a few days. When I called Berico, it was 11:00 pm, the customer service rep was very attentive and connected me with Jason P. immediately! Upon his arrival, he demonstrated GREAT professionalism! He was …
I spoke with Leigh and she had a tech out to our house in no time. Chris explained everything really well and answered all of our questions. The whole experience with Leigh, Chris and Rodney was great. All 3 were so helpful and mindful of the heat and our comfort.
Schedulers and technicians alike were friendly, prompt, knowledgeable and professional. We will definitely be recommending Berico to friends and neighbors!
AC went out on one of the hottest weeks. Called Berico and they sent a technician out the next day. Within an hour, the technician troubleshot the issue, had a resolution, and the part to fix it. Friendly and great service, can’t ask for more!
Class Act! Our company works with Berico on an ongoing basis, and they are an absolute pleasure to work with! From our experience with them, I would highly recommend there services to anyone. They always put the customer first. A heating and ac company you can trust.
Berico saved us years ago when our furnace failed on Christmas Eve Day and we’ve trusted them ever since. Their technicians are polite, skilled and dependable.
Customer service is second to none. Never have we experienced a more caring staff.Shelia Morris and all of our technicians were unbelievable!
Great company! Love our tech, Anthony! Totally trust him & what he says we need or don’t need! Office staff is great as well! Love Susan! She evens remembers me when I call!
long term happy customer. Berico is an excellent example of how businesses should perform…….. great product, quality service, reliable process.
I bought a house that had a Berico tank. I underwent renovations and before I finished they came without notifying me and took the tank that had my LP in it out of my FENCED backyard… I called them and they said that the LP that was in …
Great job. Always do good work
Very polite and professional….. I was looking for someone to come out on Saturday but the very courteous older woman who answered was able to set it up where someone could come that same day without me being home. That was a difference …
Great oil delivery. Friendly, on time and professional
Seriously one of the best business decisions we have made! We love the staff from Danielle at the office to Anthony the service tech! Everyone we have interacted with has been more then helpful and Berico was able to rescue us from a …
Rid Jones,the tech that came out is top notch! He showed and explained everything that he was checking. Great
I have been a Berico customer for over 30 years and cannot say enough good comments about the professionalism and service received in maintaining my 110 year old home with HVAC system and a boiler. A heartfelt thank you to Mark and Walter …
We are a very unique customer for Berico. We use them to maintain our seven air conditioners for our commercial data center with hundreds of servers, routers and switches. Their techs are always careful in our data center and take extra …
Berico is our oil delivery service…always prompt…Rod Jones is courteous always and pleasant… President Trump kept our oil prices down for which we were grateful. Going the other way now no fault of Berico.
Berico was very prompt with appointment. Technician was very helpful and knowledgeable. My 60 year old oil furnace is running great thanks to Berico. I would highly recommend this well run company for any HVAC needs. Thanks, Jeremy
Called after being away for 3 weeks and smelling a heating oil smell in the house when we returned. Called Berico at 3:00pm on a Friday and told the receptionist of the problem. She was able to dispatch a service vehicle within an hour. …
It’s one of the best companies I have ever worked with.They were on time to install my propane heater in case I needed it for emergencies or just to supplement my heatAnytime I have a questionThey have no problemAnswering it and I never get an answering serviceThey are just great
We are very, very pleased with the service provided by Berico. Darcy our technician was professional and answered all of our questions. He also explained in detail how the gas line to our new fire pit and jacuzzi heater was configured and Its operation. Great company, great people!
I was so impressed with all the technician (Stephanie) did. I’ve had my system maintenance done before by other companies … they would be here 15 minutes and then gone. They were not half as thorough as she was. Plus she went over her …
David is the best servicer for our generator
In the beginning of 2018, I purchase a brand new 2 ton unit with a 10 year warranty from Berico for roughly 8,000-9,000 dollars. For the past two summers (since install), I have had issues with the unit not cooling my home or not keeping …
I have always had good service and have dealt with great employees from your customer service team and technicians. Kudos to Steve Rumenik who repaired my gas pack on 9/6/18. He was extremely knowledgeable and just a very nice person.
Thanks Berico!
Never had a female HVAC maintenance tech, but Stephanie was wonderful, very thorough & knowledgeable. I also have gas logs and firepit with Berico. Always very pleased with the service. Only problem is sometimes wait time for appt. is long because they are so busy.
Brenda Peeden
Great company to do business with . They do alot for the community by helping the seniors .I really appreciate that. My husband and have been customers for about 7 years. We have never had a bad experience. The staff is great …
Very fast response and super-friendly staff with fair pricing and dependable service. Berico has been in business as a local company for about 100 years – I feel like you can trust that they will stand by their work and put the customer first.
The Berico Team wore masks and maintained great social distancing throughout the appointment. They were very professional and I felt safe and respected the entire time. The system is working great and I am very pleased.
Well 1st I can say it’s a honor to be in the presence of a company that’s been around since world war two, Not a customer but a future employee and from what I have experience running along with the guys from Berico Heating and Air, I …
Berico recently installed a new unit at our home. Berico offered several financing options for us and the approval process took 30 seconds. We were very impressed with the professionalism, honesty, dedication, and personal touch of the …
Everyone at Berico has been very helpful. Salesperson was very straightforward and knew the product well. Office staff has been extremely personable, yet professional. The installation crew was very efficient. Looking forward to a long relationship.
Technicians were very professional & courteous. They arrived in a timely manner and explained any of my many questions with full understanding. After the install the job site was cleaned extremely well. The office staff (“Dee”) was also very helpful in finalizing paperwork. I would do business again.
Thanks so much for the excellent job on installing our new gas logs. The installer was professional and knowledgeable. This was our first time using Berico and we will definitely use them again. Staff at the office was also extremely kind and helpful.
Berico delivered a new propane tank and buried it for free with a contract for auto fill. We never run out of fuel and we don’t have an eyesore in the backyard anymore!
Very professional staff who know what they are doing. Recently installed two systems in my home and I could not be more pleased. They did everything they promised and even when we had a problem that was not their fault…they expedited …
Staff is always super nice, and technician was on time, very efficient, and explained everything in detail!!
At first I gave them a 5 because of the professionalism of the sales man and the technicians. The technicians received a 5 because they WERE great. What I found is that after your business is done and you have paid you are no longer …
This is our first time to have Berico do work in our home. We called on Berico due to the fact that Lancaster Logs always did our work in the past. He turned over his service to Berico. The phoned the office to make contact. We scheduled …
Highly Recommend. 10 out of 10.
I have been using Berico for 2 years now, and I can tell you Berico does it right. From the front office to the technicians. …
This is a good company to have service and/or replace your HVAC services! They were not “pushy salesmen” who only wanted to make the sale. They took their time looking at all the necessary components so they could give us an fair estimate. …
We have been using Berico since 1976 and have been pleased enough that we have never changed providers. Their workers have been helpful and competent. We are now on our second furnace and second heat pump and while there have been problems they were all resolved. We routinely recommend Berico to our friends.
The service was completed in a timely manner and it was thoroughly analyzed and checked.
Annette with the call center was extremely rude on a voice message she left. She stated that she had been trying to reach me for several months implying that I hadn’t been in communication with the company. I have spoken with her and …
Great customer service beginning with the first call and continuing through until my furnace was repaired. Complete and courteous service. Very happy with the end results.
I love working with Berico! Whenever I have to call an order in, talking to June is the highlight of my day. Casey and Rod are both great for delivery, on time, quick and efficient, they know exactly what they’re doing! On a cold day, …
I can’t say enough about the service I received today from Rod Jones technician for Berico. He was on time, very professional, personable, extremely nice, clean with his work, explained everything to me, even showing me what he did. I highly recommend this company and especially Rodney. It was a GREAT DAY !!!!
Serviced our Gas Logs, very professional work.
Rodney was prompt, professional and knowledgable in your product and its application. An excellent representation of what Berico stands for.
daveg. …
I just love Berico! Everyone is so friendly and professional. The best money I’ve spent. Like, I’m at handy man…save money type of lady. However, I would rather spend a little extra and have it done right! Anthony is the MAN!! He is going to figure out the problem and be honest. Team Berico all day🥰 …
Excellent service and it is why the handle all my heat/AC and fire log needs.
Genuine customer service! They communicated every step of the way. They showed up when they said they would and everyone I had contact with thanked me for my business. I felt like they appreciated my business. I would highly recommend them!
The company was not able to solve the issues with my fireplace logs turning on and off.
Installation team and Comfort Specialist (Rodney) were very thorough when explaining the process to me. For 6 years I used a neighborhood HVAC company but decided to try Berico for the installation of a new heat pump. Berico presented …
Repair technicians were courteous, prompt, attentive, and overall complete gentlemen. The install of a new system took the duration of the morning into the afternoon and yet they stayed consistent the entire time. They made sure that we …
I’m extremely impressed and satisfied with the level of service and professionalism I received from Berico. From my sales consultant Mitch to my installation techs Oscar, Jonathan, and Josh, they were all wonderful. After multiple estimates …
I am so glad we switched service to Berico. I have never had any issues reaching anyone for questions and everyone there has been so helpful throughout the process. Best decision we have made!
Called to have my yearly service done on my heat pump. Was given a date promptly. The technician showed up on time and serviced my unit, making some repair suggestions and explaining why they were necessary. I agreed to the repairs which …
We’ve been a customer for a long time and have always received personal and professional service. Even when we recently moved, we were pleased to find out the existing homeowner already had Alamance Oil/Berico as their provider. …
All I needed was a new tank brought out to my new place, however, it was important to me for my technician to verify the gas lines were ran properly, for my safety, by another company. They checked everything out, did a pressure check and when they were done they told me that all was well.
John, in the Sales Dept was great! He fixed our gas log issue in the fireplace within 5 minutes, due to his extensive knowledge and service in this business. He could’ve tried to sell us a whole new unit for alot of $$$ but did the right …
I called Berico and they had me set up with appointment next day! Rodney came out and was so helpful! Then the following week I had a new unit! Installers were excellent (Chaz and Austin I believe)! They worked through problems and got it …
We’ve always had great service from Berico. They’re prompt and courteous. They did a great job hooking up our fireplace. I wouldn’t hesitate to recommend them.
Our new gas logs are fantastic! Highly recommend this company.
Sep. 2019: Install was perfect! Heath, Mark & crew had my new tank set up and filled within an hour! They were friendly, professional, and very knowledgeable. Thank you very much! …
This winter the fuel in our tank (with another company at the time) ran out and we were left without heat at the very beginning of January. It was so cold, my husband had COVID, I was 3 months pregnant and the company we were with–a …
Berico installed a complete A/C and Heating system for me. They were Top notch from the beginning. My salesman Rodney was like talking to a friend and the installers were so courteous, professional and cared about me and making me …
Berico made the switch from another propane vendor painless, even with an underground tank. They were courteous and professional and did excellent work. The incentives they provided to switch over will cover the charges that the provider I …
From the office staff to the field people Berico is simply the best. I have been doing business with them for over 10 years and continue to be more than satisfied with their prices and service. But most of all, in this day and time, they …
Very professional and helpful. I’ve been a customer for 10+ years.
Rod was AMAZING!! So kind and careful about his work, really went above and beyond to walk me through everything so I really understood how to care for my HVAC system better! AC is cold and working great, I’m so happy! Excellent service all round. THANK YOU!!
I’ve had Berico come out on multiple occasions to manage our dying unit and then finally to replace it with a new one. Each time I’ve had a technician that was very knowledgeable and plenty capable of identifying the right course of action …
We have been Berico customers for 34 years & recommend them for great service. We have oil & propane deliveries, annual inspections of heat & air and have had an AC unit installed. …
Propane delivery
We have been using Berico for years. Shiela is always friendly and helpful when calling to schedule an appointment. We wouldn’t consider using anyone else.
We use Berico for all our heating & air needs. We have always been very happy with our service! Technicians are always very nice & take the time to answer all my questions. Service is prompt and we’re not left waiting.
Very professional, communicative, helpful. Turned up when they said they would, answered all our questions, and then did an excellent installation job.
Berico is a very good company to work with. Had a couple issues initially, but they were more than willing to work with me. Very pleasant experience..would recommend Berico to anyone needing a new furnace. Even the installation guys were top notch!
Berico was thorough in their maintenance of our AC system. On time and very polite!
We have used Berico as our maintenance and repair service company for heating and air for almost a decade now. We have an annual contract so make our twice-a-year service appointments well in advance. This past month, however, we received …
Still waiting in 90-degree heat for part to be replaced. The technicians have brought new but defective parts twice now. Getting close to using a different HVAC service.
I had my ac serviced on 7/21/2022.
The tech Adnane Choudani was professional. He explained how my ac was functioning and parts that were wearing.
I would suggest this tech to anyone.
Berico installed fuel lines after Generac generator installed. After the new generator did not function after a recent power outage, Generac technician discovered they had installed the wrong regulator and pipe diameter, rendering my new generator nonfunctional . Awaiting them to fix the problem at this time.
Everyone we’ve dealt with at Berico has been friendly and professional. Installation went great. So pleased with our experience!
Our A/C went out on Wednesday night. I was referred by an employee on Thursday and they came out today and hooked us up!! Very friendly and professional. Would highly recommend to everyone!
Berico is always dependable. When I set up an appointment they are always punctual, and friendly.
Walter was very nice and explained everything in detail about what he was doing and what was wrong with our A.C. I was impressed by the level of detail he gave us and how he helped us understand the problem and what the options were to fix …
We were having a issue with our new unit installed back in April Sam came out looked it over found the problem and fixed it he was very nice and courtesy if you ever have a problem with your unit ask for Sam he is wonderful
We had a couple issues but Berico did what they needed to do to take care of business. We are pleased with the service we have received thus far. Our opinion of Berico is they are professional and determined to do a good job that leaves you satisfied!
Gavin was wonderful – he was helpful. responsive and polite.
We recently had our oil heat tank replaced. The Berico crew did an excellent job. During the replacement, the technician took a look at our a/c unit and furnace. He suggested that we replace our over 40 year old furnace and over 30 year old …
Berico is always professional to deal with and on time with appointments.
I have had very good maintenance by Berico Techs on my HVAC systems at my home over many years. I’m
very satisfied.
The absolute BEST! We’ve used Berico for all of our heating and air services for the past 3 years and they continue to surpass all expectations! I usually don’t write reviews but after our most recent experience with one of their …
Berico has always been there for me whenever I needed them, even in emergency situations! Great customer service, great staff and very prompt! Prices are excellent as well! I will always recommend Berico if someone has the need for their services! 100%
Overall installation servicemen were professional and expert in the installation or our new heating system.
My family has used Berico since I can remember. I have never worked with a group of folks so nice and polite! I love that I don’t have to call for refills as they monitor my tank from their office! You could not ask for better service.
So I bought a company from a freind who has been operating this bussness for three years. The AC has always ran great and they have always used Berico for the maintence. …
Berico Heating and Air have been great to me and my household. I would recommend them to anyone. Eddie from the field service techs is the best. He is a very good man who cares about his customers.
Great company! Got me fixed up quickly after my unit died! Not to mention that now I have a reliable source to help me with my gas fireplace!
Filled propane tank. Driver was very good and did a great job He had to pull the hose almost all the way out and never complained.
Berico has excellent customer service and great delivery drivers. I haven’t used them lately for any installations. They also do a nice job of cleaning gas logs. Highly recommend!
Berico is the best from customer service, prompt service of the repair person to me as a satisfied customer. I trust Berico.
Tim and Blake, professional, on-time, and thorough. They installed a new heat pump and were overall outstanding!!
If I could give zero stars, I would! I have been the executor of my late father’s estate in Reidsville, NC. I have sold the property and the account was due a $173.22 refund. I live in Greensboro. I contacted the Eden office on May 6th to …
My Hvac stopped working, I called Berico and a lady told me one of the technician will come around and take a look at the problem. Fortunately he came on time and went straight to the ceiling and after 15mins came down and told me I have a …
Excellent customer service!! I’ve found to be the very best in their class! Affordable and efficient!
Gas fireplace repair was very professional, and efficient. He was very pleasant and informative about the care of the fireplace and the options for maintenance without of any pressure. Thanks Berico
Service was good Made appointment way ahead (more than a month ) didn’t arrive until mid afternoon
Listed as an emergency 24 hr repair comp but failed to include that’s only for existing customes. So why be included in “24 hr” emergency.?!?
Technician arrived on time was very away of COVID-19 precautions wore a mask performed maintenance check and informed me that everything was fine
Everyone there was professional and very courteous. They put forth every effort to give me the best opportunity and value for my money. I will most definitely always use Berico in the future. Thank you Eddie and Jessie!
Courteous, professional, helpful and all around decent people at Berico. I am glad I made the switch.
Servicing 4yo heat pump. The tech goes over everything – makes sure all circuits are performing within spec, cleans everything, gives me tips on how to keep the system running at peak efficiency. Nice guys. pleasure to have them on site.
My experience with Berico was wonderful. Steve, Blake, and Tim were professional, kind ,and knowledgeable. Blake was patient and gave excellent instructions when teaching me about my new system. Thank you, Berico, you now have a new lifetime customer!
Adnane did a great job on my systems, real kind and helpful guy. Great company 5/5
Installed gas lines, logs, and stove. Did HVAC service. Pleasant and informative if you call. Really enjoy the way they answer the phone
I have dealt with Sheila Morris thru out time doing business with Berico. She is the greatest. She always help me with any needs. We sold our house and when we move in new house will call Sheila again. I have had several gas companies …
Berico has been in business in Greensboro for 95 years and now I know why. Berico Knows How To Treat Their Customers. Rodney helped us choose the system, Adam led the crews and EVERYBODY was so nice, very professional and experts at what …
Service of my gas logs.The technician called before arriving, was right on time, protected my floors from any harm, took time to follow-up my questions and all with the kindness and care of a neighbor.
Berico always calls in advance of scheduling or arriving for service for tank refills. They are consistently on time and provide excellent service.
Routine annual service to our heat pump and propane furnace. Service tech was professional, thorough and very pleasant to work with!
Jeremiah was friendly and answered all my questions and concerns regarding my HVAC. He was also comfortable with my 65 lb dog .
Austin, Ricky and Dave were just great ! Everyone I worked with was so pleasant and cheerful. They were efficient and timely, I would highly recommend them !!
The technician was very prompt and professional. He cleaned and repaired our fireplace very thoroughly. Thank you for your excellent work!
We had been long-time customers of Berico when we needed system repair / replacement. They were professional and on-time from assessment to quote to installation. Our installation team included Tim, Blake, Oscar, Adam, and George, they were great!
I received multiple quotes & Berico was one of the lowest. They followed up on everything as promised. The installation was done when scheduled. The installation team was great. They cleaned up before they left. The lead installer …
Everyone on the Berico Team is amazing! And I say this about everyone from the people who answer the phone, up to their management. I’ve unfortunately had several problems with my heat pump – NOT installed by Berico – and they have been responsive, helpful, consultative, and caring. 5 star service!
My heat was not working, I called and they came out the next morning. My regular guy said it would be the following week.
I now have a new “regular guy”.
Switched fuel companies from another company to Berico. No regrets, they have great prices, quick to respond and you get to talk to a friendly person from start (calling in to the office) to finish (service technician who comes to your …
We moved our service to Berico after being “lost” in with the crowd of the bigger companies. From the first phone call to each and every one since we have spoke to a “live” person. Response time is on point as well as communication via email. The company values its customers and it shows thru it’s service!
Gavin was very professional, very kind very friendly. He knows his job & loves it. He’ll go far in Sales. I’ll refer him.
Adnane was great, He took care of everything quickly and neatly and answered all of my questions. I definitely will continue with them as long as they have employees like him.
When it mattered the most for Berico to show up and be there for me — they failed terribly. …
Excellent customer service certainly went over and above to handle an billing concern and making an fuel delivery take place in a very timely matter and extreme frigid temperatures headed into the weekend…so appreciative of the entire team …
Adnane discovered, and Steve helped get a serious issue with my Dad’s unit resolved! New HVAC Unit, here we come!! Thanks for the time in explaining options and answering all our questions!! We Greatly appreciate it!!!!
🌟🌟🌟🌟🌟 …
This was my first experience with Berico. This company was recommenced by my neighbors. Nate (technician) was professional and thorough and skilled.
Adnane is an asset to Berico. He was very professional and knowledgeable. We have already requested him for our spring maintenance.
The technician was able to get to me early, and listened to my concerns, and immediately checked on my concerns, and when he realized there was another problem, he quickly ordered the new part, and got it himself, returned and installed it. The system is working perfectly now.
DO NOT CALL THEM!!! This company is extremely unprofessional and has now taken over a month, including Christmas and New Years, to come replace a part on our heater. It’s a part they had to order, however they continue to claim they have no …
Scheduled an appt to get multiple business units serviced and on a maintenance agreement. The appt was scheduled 2 week in advanced. The morning of I received a phone call and said they had an emergency and would have to cancel and reschedule. Never heard from them again…
I moved into this house two winters ago and have never been able to light the gas logs without a struggle. Rod Jones, who came to do the maintenance of them, would not rest until I was 100% confident of how to operate these logs easily and …
Technician was on time, personable, efficient, gave advice on maintaining system. Office personnel scheduling appointment, courteous and efficient. Very pleased with their services.
Always friendly and willing to help you anyway possible. They have stuck with me no matter the circumstance. Berico has heart, professional employees, and always do what they say.
Wonderful service! We have an old radiator/boiler system, and Juan is knowledgable, friendly, and efficient. Would 100% recommend for older heating systems.
Berico repaired a 1 foot section of underground tubing that runs from the tank to the house. The repair was accomplished quickly and the leak was repaired. The reason for the 3 star rating is because of the technique of the repair. The …
I do not recommend this company. We had to call the Fire Department to turn off our gas logs after they installed a faulty switch/remote. The tech had no idea what he was doing. That is not just my opinion; I overheard him calling his boss …
From the time we had to get a new Heat Pump to present, Berico has looked after us old folks and become our friends. Any question ia answered courteously and precise. The monthly maintenance is a God-Send. I don’t worry if it’s gonna …
Stephanie C. arrived a few minutes early. She went right to work doing a maintenance on my system. She explained her findings and recommendations to me in a clear manner. She was very professional and did a great job.
I requested Berico service repair for my gas log fireplace. I appreciated the service technician who came out. Once i receive a quote for the part I would like Berico to return and replace the gas valve. Thank you Berico!
I am a low-volume LP gas customer and Berico has always been reliable and responsive to my special requirements. The delivery people have been consistently reliable and professional.
Berico has furnished my LP gas for the past several years. Unlike with my previous supplier they have never allowed my tank to go to empty. Great service
They were professional – on time -and explained the details of each new action that was taken to service our boiler and make it a cleaner, safer area of our home. I have confidence in the work that was preformed and will recommend them to others.
OMG!! Walter is a freakin’ Angel sent to me!! He was so helpful in figuring out a 40 year old complicated wood boiler system, and making good recommendations for the most effective way to get things up and running again. …
We have been using Berico for our heating and cooling needs since the late 60’s. They have always been reliable and fair in all my dealings with them. We recently had them install an American Standard Silver Series dual fuel heat …
Berico has always been a good company to do business with. Their staff is helpful and friendly. Their deliveries are on time. There have been some issue with repairing my ancient oil furnace, but they have all been successfully resolved.
Berico has been servicing our heating systems for years from a boiler in our former residence to our present hot air system. They show up when they say they are going to, are friendly and give understandable explanations of what is going on if there’s a problem. We feel they are trustworthy and worth the cost.
Berico had been recommended to us by friends, so when the 18 yr old unit started leaking and quit cooling, we called. They had a technician out same day. After examining our our options we decided to go with a Rheem unit. Tim and Blake …
I own my own propane tank and usually get quotes from three different propane companies when I need a fill-up. Berico is always the cheapest and I always buy from them. The office staff is the friendliest group of people that you will …
Sam (tech) came to perform Fall Maintenance on our HVAC Systems; he was right on time, friendly, professional and thorough.
When he had checked the upstairs unit, he came down and asked “Does it ever …
Received an estimate for a new furnace with 4 different options made the decision and called, they installed the furnace the next day. Install teams are good and do a great job! Happy to continue doing business with Berico!
Installed iWave, Surge
Protector, Hard Start Assist. Adnan, our service technician was very professional, courteous and thorough in explaining each item installed. Berico originally installed our unit and it continues to operate smoothly. They are the best!!
Furnace would not come on. Called Berico and requested that they send someone to check it out. We requested technician Anthony Thatch as he had been here before and provided excellent, friendly and thorough service. Once more he did not disappoint. He analyzed and fixed the problem quickly and professionally. Thanks Anthony.
A new heating and air conditioning unit was installed in 2018
and I have been using their annual maintenance program since.
I would highly recommend Berico to all. They are a reliable company …
I had a problem with the Fireplace staying lit, I just started using the fireplace that was installed by Berico in April 2022. The Technician cleaned the unit with steel wool and waited for 30 minutes to see if it goes out; It stayed on …
I recently had my gas fireplace serviced by Berico, I found the office staff to be professional, courteous and showed that customers are important to their business. This was my second time using their service and I will definitely called them again based on my experience with Berico.
We had an incredible experience with Berico! After being let down by another propane provider, the team at Berico got our new tank set and filled in two days! Both women I spoke with were amazing. Highly recommend!!
The Berico team installed gas logs in my house, and thermostat controlled vented propane heater in my greenhouse. They worked with the heater manufacturer to ensure the heater was suitable. I am extremely happy with the heater performance …
We have oil heat in our home. We have used Berico for over 10 years. The company is prompt and helpful. The office staff is very friendly on the phone and are very helpful with any issues or questions that arise. I recommend them to anyone who needs their services.
I have been using Berico since they bought Mitchell Heating and Air years ago. They have always been good but they really did a fantastic job here this last time. They showed integrity and a willingness and drive to make things right when …
Berico sent a technician to service our Gas logs in preparation for the winter season. He arrived as scheduled and very quickly cleaned the logs and reset the pilot light so it could work with the remote. He was very conscious of doing this work and keeping the work area clean. Great service.
Outstanding job, we use Berico for our annual maintenance and the gas company just updated the gas meter which caused issued inside. Berico was here within a few hours…all issues checked, and corrections made. We feel better and safe.
Thanks,
Tim B
Scheduled and payed for fuel oil delivery and restarting the locked out furnace. After I was charged I was informed the tech refused to restart the furnace because “he wouldn’t go under there” but they “couldn’t” refund the fee I’d already …
Service performed: Gas Logs Maintenance
The service provider arrived earlier than expected, but he called before coming over to let me know he was on the way. He did whatever it took to get logs …
My family have used Berico services for many years and have always have excellent service from them. The office and service personnel have always been courteous, prompt, and just overall awesome with their service and interactions. I would …
John Beesley, for whom I handle finances, needed an entirely new heating system. Berico worked with us to manage this unexpected expense, installing the new system quickly and efficiently. They are consistently lovely people to work with, …
Representative was very professional. He explain everything he done and will be back to complete all request. They repaired our A/C system in the summer and heating in the winter. They even arrived early. I would recommend Berico to anyone …
From sales to installation, I am very impressed with Berico. They were ready to replace my AC and Furnace in only one day. The crew was excellent, cleaned everything up and provided a great review of their work. They also provided the …
Berico replaced a unit for my mother in law and were so wonderful and easy to deal with we called when our unit needed replacement only weeks later. Every person we spoke with was cheerful and helpful. Rodney went out of his way to help …
I called Berico because air was not coming out of 2 of my vents and also my thermostat never reached the number I set it to. I set it for 72 but the house stayed at 78. Service fees can be expensive just for a company to come out. I figure …
My experience with Berico was top notch.
Rodney the specialist came to speak to me and discuss which unit I wanted. So yes I had educated myself beforehand so that I could make a good decision based …
I enjoy working with Berico…!!!! This company has experienced technicians whom have an excellent fund of knowledge; their job performance is one of impeccable quality; the customer service personnel are pleasant and courteous, with their …
Berico installed our new units about 5 years ago. We’ve been on their semi annually check up service ever since. They have always been professional and considerate of our time and also safety. Precautions were implemented and followed …