I haven’t hired them(yet) I am waiting for my free estimate. Letha was a pleasant and was easy to talk to about my pest issues/ mainly wasps under my mobile home.
Bear with me on this. I only posted this because I just received an email asking me to review Berrett on google. I called 911 on my service Tech. I called Monday for an ANT problem. Scheduled for Thursday morning service. In the …
They are professional – customer service and technicians – and do a great job taking care of our pests. Also they are always able to get us in quickly for anything that arises in between our quarterly treatments.
The wonderful young lady who answered the phone was incredibly helpful, courteous, and kind. Til her I could wait til next week and she had a tech here in just over an hour. She was wonderful!!
The customer Service on the phone is always good. However the on-site service needs improvement. Another thing the company does is they pick the day that they’re coming out instead of offering you a day to choose from. They also wait till …
Unscrupulous company, after a promotion last November of 56 dollar, they did a horrible job at my home, called back in 2 weeks which they promise to return if problem not fixed, never did, I cancelled services with them in February and used …
Tiffany was very helpful and courteous over the phone. Got me scheduled right away for next day service. Can’t wait to get my house treated and get rid of these fleas.
I needed pest control service and Nanhy at Berrett Pest Control was absolutely wonderful. She was very courteous and hospitable, while at the same time very professional. Nanhy was also detail oriented and very clear as to the services that …
Angel at Berrett Pest Control was absolutely amazing. He was very knowledgeable when it came to answering all the questions I had as well as letting me know about any more pest he had found. I would highly recommend Berrett Pest Control. I …
Reggie was friendly, professional and promptly took care of my request today. I’ve had nothing but excellent service from everyone at Berrett’s for the 11 yrs I’ve been using their service. Great company!
Technician was genuinely concerned about our pest issues as well as in resolving them. He communicated well, was very knowledgeable in his field, and offered advice on how to take care of an issue we are experiencing with an animal digging holes in our yard.
Updated 17 July 2018. Berrett Pest Control is a proactive provider. They automatically schedule our service and provide a courtesy email to remind us of our service date. If there are any scheduling conflicts they are quite helpful in …
I had a year contract service with them. The inside of my house was sprayed once during the year. She half did the outside part of her job too. Part of your service was to check the attick, bever checked it!. I paid Berrett $119 every three months for nothing! This company is a waist of time and money!
I was extremely pleased with the tech Tawana that came out. She was helpful, knowledgeable and kind. The sales rep was nice compared to Terminex but doesn’t know enough about the process. He is good at selling but needs to go in the field and learn about the process. Tawana took care of us and made me feel like there is hope!
Great customer service!! Everytime I call to schedule an appointment the staff is always pleasant and friendly. I think their prices are reasonable and fair. I reccomend Berrett for all your pest control needs.
Letha was a pleasure to work with on the phone. She was friendly and very informative about exactly what we are getting. Thank you for providing excellent customer service!
Professional enough but the sales rep arrived 25+ minutes late (in addition to) after calling for 35 minutes Drive time. Couldn’t do a termite inspection as it was included becuz she was late and I had to leave for another appt. Complete …
Joshua (Josh) from Berrett Pest Control did an awesome job making sure both inside and outside of our house was well protected. He also sprayed our kids swingset and provide additional advise on what to expect and maintain. Overall, Josh was very courteous, professional and provided quality service.
My experience started early 2017, i had a couple of services done by berrett and everything seemed to flow well. After a few of missed attempts of them reaching us, they decided to cancel our service and I get a letter in the mail stating i …
Their unlimited service is truly no hassle. It’s a great value for the service provided and costs less than Terminix. Their technicians are thorough, friendly and on time. I would definitely recommend.
I was contacted by Nanhy who led me step by step through Barrett’s programs and services. She allowed me to ask questions which were fully explained without any pressure from her. I got off the phone looking forward to a long relationship with Barrett, Thanks Nanhy and keep the great service.
I needed to cancel my appointment and Reggie was very professional and helpful with taking care of it. It is nice to be able to call a place and speak to a polite person.
They are very prompt and informed me of the appointment by various methods. Have used them a couple of years and I’m pleased with their service. The guys are always friendly and willing to do their job.
Great service that’s professional, knowledgeable and efficient. My technician Bill always does a great job and explains in detail the cause of insects entering my home. Very satisfied with results.
Beware of billing practices. Sales person told me that service had a one year warranty and that I could opt into extending the warranty after a year. They are invoicing for an annual warranty that I do not want, forcing the payment with …
LaTricha was very helpful in getting our service set up. She explained all their services very well and we just had our first treatment this morning. Thank you!
We called Barrett to clear out a small insect nuisance in our back patio. We were very clear that we only wanted to have one treatment and see how it went from there. Scott, the sales rep, told us we could get one treatment if that’s all …
I have not used the service yet but I’m very happy with their price and with what they are going to do when they come out. The representative I spoke to you responded very quickly and they are coming out tomorrow already for a full flush. I will update my review when the service is completed but I’m sure it will be great
What a GREAT company! Reliable, on time and takes care of EVERYTHING every time you need them. You can get them here in a flash if you need to. My experiences have been super fantastic.
I have not had my first treatment yet, but as far as customer service goes, I am very pleased with Berrett Pest Control. I spoke with a representative, Bonnie, who walked me through everything very thoroughly and answered any questions I had.
I’ve been under contact with Berrett for about 2 years. I called the number listed on Google to reschedule and someone answered not identifying himself or the company. He said my call made it to the back (whatever that means), he couldn’t …
Jim is our technician and is always very professional. The representatives at the company are always responsive. They send text reminders of your service. Reggie has been helpful in rescheduling services as needed.
This company was quick to respond, honest in their pricing and effective. Our roach problem is under control in just one visit. We will be seeing them every quarter to keep the bugs at bay. They even helped get the fleas under control. Our dogs are very grateful.
Just a typical service company that puts all their money into layers and layers of customer service and dispatchers that tell you what you want to hear when you ask them questions, but there is no accountability or real follow through. They …
Whitney was great. Very friendly and professional. Helped me pick the right package for me. My technician Cayde came this morning for service and also very professional and quick.
Our technician, Bill, was very friendly, knowledgeable, & professional. I felt comfortable with him in our home, & all our dogs loved him! Plus I learned some facts about different kinds of ants! Bonus! …
When I called to schedule a service call, Jose dud an excellent job attending to my needs. Scheduling was quick and painless! Jose was courteous and very professional.
I was lucky enough to get same day service for a rodent situation. Chad and Nathan were on time with the windows they gave me and peace of mind as well. Very informative, very knowledgeable, and very helpful. Great job by Chad and Nathan. Thank you!
Came out same day. After they treated we had no insects or spiders in.the house. Technician was very thorough and friendly as well. Highly recommend this company.
I scheduled an appointment for Berrett Pest Control to come out to inspect and spray for carpenter ants. Joseph was very expedient and thoughtful in getting me scheduled. I use Berrett for my quarterly pest control service and they are the best!
Love Berrett Pest Control! I’ve been a customer for many, many years. JC is my normal technician, but this past few weeks I had a new person while JC was unavailable. He was AWESOME! I always get friendly prompt and detailed service. When I have questions, I get educated answers. I trust this company and know I’m in good hands!
Berrett’s customer service is excellent. Easy to reach. The person answering my call has always been able to take care of my request. Today I spoke with LaSonya. She was pleasant, direct and efficient. Thanks LaSonya.
This company has a “contract” – yearly. They did not tell me this when they knocked on my door and had me sign up. I am absolutely furious and will never ever use them again. They randomly come out, randomly charge my card. I told them to …
DO NOT HIRE THIS COMPANY! I hired them for a bed bug treatment.Scott the salesman lied over and over and over about everything. He promised a thorough job would be done on every room. A thorough job wasn’t done on any of the rooms. One room …
I’ve been with them for years. Anytime I have a concern I can call them and they address it to my total satisfaction. My technician Bill C. takes care of my property and I can talk to him on site and he’ll take care of anything I ask of him. I highly recommend Berrett Pest Control.
I so appreciate Berrett Pest Control and how easy they make it to take care of my pest control and billing needs. They always do a great job of servicing us whenever we need it.
Check them out!! They’re great!
I’ve been a customer of Berrett Pest Control for several years. They have provided excellent customer service. The Technicians are very thorough, and the administrative staff are both friendly & courteous. I highly recommend Berrett Pest Control.
We selected this company to take care of a yellowjacket (hornet) and ant problem in our yard. We unknowingly agreed to a monthly severice contract where our credit card was auto debted monthly. When we called to cancel we were told we had …
Do not use this company! Signed up for this service for their quarterly calls. Heard from them one time the entire year after, the only reason I knew they had been there was my locked fence had been broken. …
Just spoke with Alice to let her know we had a couple of little visitors after the rain. She was so professional, compassionate and understanding of my intense dislike for these ugly pests. I have loved being able to pick up the phone and …
This review has to do with Chase the young man who took my call as I have not had the service yet. Chase was very friendly and helpful getting my appointment scheduled for my convenience and making and offering suggestions as to what type of services they have available and what type I might need.
Extremely rude and seems to have scheduling and personnel issues. First time they came out a day early and I wasn’t home but other relatives let him him thinking it was scheduled for today. My husband spoke to the tech Angel and told him he …
I had a man named Sergio. He was great! Explained everything before he did anything. I also have three dogs. And he was very considerate when we would move them around (from room to outside) Great guy! AND the little black ants have DRAMATICALLY decreased!! Very good job!
Explained everything to me very clearly, and are very affordable comparatively to competitors. I really enjoyed my service, and I would highly recommend them. I look forward to seeing the insects be gone. Jenny and David were fabulous.
I used this pest control company a few times. The service was ok but I did not see a difference so I contacted them to officially discontinue and all was good…or so I thought. Years later, I find out they had sent my account to …
We love it! The service is great. Their Pest ControlTechnicians knows what they doing with the best attitude. Marissa did a great job in my house. Thanks for everything Marissa!
Very friendly and courteous. Professionalism was on point from setting up my account with David, to the tech sent out Emmett. I would definitely recommend this company to anybody.
We have always had great service from Berrett. Tony came out and took care of our house today and he was wonderful! Very thorough and personable. I definitely recommend them.
I must be very lucky, because a lot of users are complaining but I’ve had nothing but great experiences with them. I asked for referrals for companies that were safe for pets and the 2 that were recommended were All Safe and Berrett. I …
The pricing is reasonable and the quality of work is fantastic. The technicians I’ve had come to my property are very professional and informative if you’re interested in what they do.
Bill did a great job on Saturday, he took time to address our questions and concerns. He did an excellent job treating all of the areas and following up with great information and the treatment he used in the yard, around the house and trees.
I talked to Letha today and she was very helpful in answering all my questions. We started using Berrett Pest Control this year and have been very happy with their service. Angel is our technician and he is very knowledgeable about all the …
Great service! Jose booked my appt without any issues and the his customer service skills are superb! JC, the tech is a genius and always fixes the problem! Thanks Berrett!
Mike was excellent in his delivery of customer service. He was quick and efficient at providing information on services and even advocated on my behalf to get same day service due to extenuating circumstances.
I called and spoke with a wonderful gentleman named Mike about getting someone to come out and inspect and give a quote for us and i had so many questions that most people would have heard and thought “ok this chick is nuts!” Lol, but Mike …
LaSonya is a wonderful customer service representative. All of the service professionals have been early to their appointments, which opens up our day to do other things. We saw our bug problem go away almost immediately.
First time I called we received a same day appointment – great! 4 days later the bugs were still alive. I called for a “free 30-day” service appointment and they can’t get me in for over a week! NOT great customer service!! …
We’ve been with Berrett Pest for years. Overall, our technicians for the last couple of years have not really performed a great service but today Jeremy serviced our home and he was awesome. He took time to study the bugs in a problem …
Was looking for a pest control company and Berrett had excellent reviews so it was kind of a no brainer to me. The process to sign the contract was a breeze and even the visit to my home was a breeze. The gentleman who sprayed my house was …
Yesterday I called to reschedule an appointment due to the expected weather. The man I talked to was very pleasant and was able to schedule my pest control application on the day I chose, although not with my usual person. I was very pleased that he was able to accommodate me.
Fast,same day service for wasp removal high up in the eaves of a second story house. I still am seeing wasps buzzing around so they didn’t get all of them, but they do have a thirty day guarantee on their one-time removals. Mainly I appreciated the promptness of their service.
I love Barrett Pest control!!! This service is actually a luxury for me… but it’s (almost) better than buying a new pair of shoes!!!
I cannot stand these Texas sized waterings at all. …
I’ve been using Berrett Pest control for over a year now on our rental properties. Great service and no issues whatsoever. I having all the billing set up automatically and they even deal directly with the tenants regarding service. Hassle free!
Have a quarterly contract with Berrett – saw sawdust shavings build up in my sunroom so reached out via chat on their website. The attendant was quick to hear my concerns and have someone come out as soon as available. Carl the account …
What a great company! My tech Ron was so awesome! Showed up on time, was very professional and polite. He really knew his stuff and did not mind the many questions I had. A++ SERVICE. Thank you
Barrett Pest Control showed up on time. They were very polite and respectful. They got right to work and finished fast! I am very pleased with their service and would definitely do business with them again. Thank you!
They are so professional and patient in answering all my questions. My rep ,John was so courteous in going out of his way to make sure our pest control appointment was not on a rainy day. Good looking out!
Great service !!
You get what you pay for! Total waste of time and money! Didn’t take care of our lawn the way you should have! Very disappointed! Dishonest people act very kind and caring just to get you to sign a contract with them then don’t do what they …
Very responsive. Always polite and professional. And to keep the bugs at bay in my neighborhood is pretty impressive. Plus, they’ll send someone out as often as you ask. Definitely worth the money. …
We have used Berrett Pest Control for 16 years. They have done an amazing job helping to control the pests around and in our home. JC has been our technician for several years. He is always polite and professional. I love that I can share …
Michelle has excellent customer-facing skills on the phone…I believed had every reason to be upset with a contract expectation, and she very tactfully and gracefully helped me reset my expectation. I would want someone with her customer skills working for me.
These guys are such a pleasure to deal with – we have an account with them and a plan for Quarterly visits and also as hoc visits if I see anything I don’t like the look of! 😬. Their phone people are excellent and response time to have a …
I enjoyed Whitney’s service on the phone she was helpful and kind. I called for service for a mouse issue. And ended up being sold a 4 month service. Which we do need anyway, however, it was not clearly explained in the BEGINNING of the …
Chase was extremely professional and explained the service in its entirely. I feel fully informed and confident in the service i have purchased. Fast scheduling and ease of use. Very customer friendly!
14 days ago they treated my house and I quickly saw an improvement. We had a wolf spider problem that was affecting my kids. 14 days later I now have an ant problem, I called and they quickly came out to treat the ant problem. The service was professional, kind and quick.
I love the people at Berrett Pest control in general and my experience with La Sonja today is why I love them. They REALLY care about the issues that arise, they are friendly and effective and they listen. Today I called with a squirrel …
I’ve been a customer of theirs for a couple years. The guys show up on time and do what they are scheduled to do – usually quarterly maintenance, but also accommodate any other requests I have. …
Berrett is the best! I don’t mind stall paying quarterly due to the fact that they will come unlimited times in between scheduled maintenance for any problems. I had them come out to help with a rodent problem a few times till it was …
Bianca went above and beyond to help me understand the service terms and helped me to set up the appointment promptly. I appreciate people that take their job seriously and take care of their customers.
Berrett Pest Control is reliable, economical, and professional. I had a appointment issue once that involved a miscommunication error. Berrett jumped through hoops to resolve the problem. I really appreciated their dedication to providing …
Asya Williams is the most awesome person I have dealt with in your company!!! As well, Ian was the best Specialty Tech I have dealt with in any capacity…much more thorough than the person I had the first time. I want him as my Tech moving …
Very prompt and kind. Was able to get someone out same day for pest prevention! They did there job very quickly. They sprayed everything that’s they said that would as well! Definitely recommend.
Update to my review: Chevette, the customer service manager, called me back and apologized for the run around I had experienced for the past few weeks after I cancelled service due to moving homes. She took care of my account and took away the unnecessary charges. I appreciate her attention to detail!
Love our lady pest control service. Excellent customer service! Best of all, no pest in our home or yard. Doesn’t effect our animals either. Thank you for a years Anniversary of excellent service! Recommended you to Next Door Nottingham Neighborhood website too!
They have not come to my house yet but the customer service reps are very polite and informative on the phone. I had a ton of questions and Letha really took the time to help me understand everything. I look forward to them coming to inspect my home!
Reggie was great over the phone. Who would’ve thought talking about wasps would be so stress free. Its one thing to freak out when finding pesky bugs or in my case, a wasp in our window. I called BPC and spoke with Reggie, he was great at …
I called Berrett Pest Control over a termite concern. Pete came out for an inspection and answered all of my questions very professionally. He was very nice and arrived on time! Thankfully my house was termites free, however I know who to call if I ever have any other issues and need services done. 😊 …
All staff I talk to were friendly, unfortunately nobody could start service. Was told I would get a call back by multiple people and I would not hear a thing. Seems kind of weird for such a highly rated business
Terrible company. I had signed up for quarterly treatments and it was like I had no service. The ant and spider problem never was resolved or even lessened. I called to get treatment in between and they said they would come but I repeatedly …
Highly rated, which is why I chose them. Very responsive and great prices. Cost far exceeds another very well known pest control company we used. That company (T) overcharged and killed our grass. Berrett’s is Super Responsive, affordable, always seems available to come when I need them. Pests are under control. Very pleased!
James Largent is my Tech that comes out quarterly to my house, he always does such a great job and has a great personality.. He is very knowledgeable and always spends time answering any of my questions or concerns. Anytime I call Berrett …
LaSonya in customer service is the only reason this isn’t a 1 Star. She is awesome. We live in the mountains on a dirt road and the snow can be a problem. It can be a much bigger problem when you drive a 2 wheel drive pick up with no …
Hired in July. They have a quarterly payments schedule, nice. However their service is sub-par. I have piles of fire ants and roaches living in my yard right now. They are incompetent and rip-off/con-artists. I had what started off as a …
I have been a customer for three years. They are always professional and flexible with my schedule. I had a bad problem with wasps and they are gone for the most part. I use the quarterly service to make sure the bugs don’t come in to the house, and call them in between to get rid of wasps as needed. Been very pleased.
We have been using Berrett Pest Control for about 3.5 years now. They are always respectful, they come out any time we have a problem, and they’re always there when we need them. Super friendly staff. We’ve had plenty of other companies solicit but we won’t be switching because Berretts always been there for us.
The experience I just had with Whitney, was much more than I expected. She was thorough,
patient and had excellent customer service. My initial impression of your business as a result of Whitney’s customer service actually make The experience very enjoyable.
I have not had the service done, yet, but I am very happy with their quick response to contact me and have someone at my home today. Letha was amazingly helpful and kind knowing I am in need of help. So far I would recommend them to my friends and family!
Just got off my initial call with Berrett Pest Control. Spoke with Letha and it could not have gone better. Great personality, knowledgeable and she was able to schedule a technician to be onsite within 4-5 hours SAME DAY! Thanks.
We started using Berrett 2 years ago for gopher problems. They handled things professionally and courteously. We are on a quarterly contract, but they came out as many times as we asked to keep after the gophers. The technicians have been …
Setting up service was so easy. Everything was explained accurately and I was put on the schedule for service the next day. Justin was very professional and knowledgeable. We are pleased with our service and would defiantly recommend them to anyone looking for pest control.
Excellent service. Several messages received to remind me of their pending visit and the 2 hour time window. Texted me to alert me they could actually come early! Sergio was professional and thorough on site. Overall, very satisfied and would recommend for your home!
Berrett was able to schedule and come out the same day for treatment. I’ve only had the first treatment done, but the exterminator was knowledgeable and explained everything he was doing while he did it. Great service so far.
I highly recommend Barrett pest-control because my tech Angel was very knowledgeable and could answer all of my questions. He was friendly and genuinely cared about my concerns. I don’t write a lot of reviews but this guy really deserves a pat on the back for a job well done.
Bill the technician has been taking care of my home for 2 years. I started out with a Groupon and really liked the service so I got on the contract at that point which they come every three months I live right by the creek and some …
So far so good!! We discovered the hard way that our landlord doesn’t spray, and we started to spot roaches- both American/’water bugs’ and German. As a person who has never had to deal with an infestation of roaches before, when I called …
They are always so courteous & very knowledgeable. I absolutely love them coming out.
Only reason I gave 4 stars instead of 5…. they come out quarterly. They just …
We’ve been getting service from Berrett at the recommendation of our neighbor for the past 6 months and they’ve been so helpful! Our house had some major problems with ants and spiders outside, which caused issues inside. Their treatment …
First of all, on the phone, Walter jin the office was friendly and most helpful explaining their service and what is involved in a contract. I was impressed enough to agree to one that will work for us. Walter gave us the name of the …
Whenever I talk to someone they are always very knowledgeable and take care of what I need! We get treatments every other month and if there are issues, someone will come out to take care of them. Very happy with the lack of pests! …
Just moved to TX and bought my first house. I needed a pest control company and did not want to go with the larger corporation and just be a number. I found Berrett Pest Control and gave them a call to get details. The lady was very kind, …
Amazing service and amazing people!! We had previously used Buzz Kill for many years, and thought it was normal to wait 2 plus weeks for service when we needed help. Berrett’s service is 110% better. Almost every time we needed anything …
I am very happy with my decision to use Berrett Pest Control. My first treatment was set up quickly and I was pleased with my tech, Waylon Woodward, who was courteous, knowledgeable and efficient. An overall excellent choice.
Service has been very good, they have always arrived promptly at the pre-arranged appointment time and addressed all “pest” issues with professionalism.
Rates are very competitive with great overall service. …
Working with Reggie and Mathew has been great. Great customer service, and very prompt with setting up appointments. I was able to call and get an appointment for next day service.
Excellent service. The technician was super nice and explained what he would be doing and what I should expect. He had shoe covers on and I thought that was very respectful. They arrived during the time frame provided and he did a thorough job of the inside and outside. I would recommend!!
Shameka helped me schedule a one time treatment at my new home. She was helpful, friendly and professional. I’ve used Berrett in the past, and have always been pleased with their service.
I love them because they come out whenever I call them. The guys are professional and when I’m not home I trust them to come in and spray and they have never stolen any of my belongings and placed my key back in the keypad lock. I highly recommend these guys.
Thank you Bryan for knocking down those wasp nests and servicing my home! Bryan was awesome and actually took the time the explain what all he would take care of.. even though he knew I use to work for the company and knew already! That’s building rapport and great customer service! Kudos to you Bryan and stay safe! -Nanhy♥️
I used Berrett pest control to help me with a rat problem left by the former residents of my home. I paid 670 dollars for exclusion service,removal and scent removal. They did the exclusion service, and 2 days later did the scent removal, …
Ms. Letha helped me set up an appointment for inspection to get a free quote. She was very helpful. I really enjoyed her courtesy and how smooth the whole process was. I hope to make business with y’all!
I have used Berrett pest control service for several years. I have not had any complaints….nor any pests. Lol. Thank you for your continued care, effective products, courtesy, and friendly customer service, especially from Letha. I highly recommend this company.
Jeremy, who is my technician has been awesome since day 1! He always does a thorough job, and is always communicates the best way for handle any issues with either insects or rodents.
I’m leaving a review based on my experience with customer service representative Letha, she was very pleasant knowledgeable. I had questions that Mrs Letha was patience enough to answer them all without making me feel like a burden. I will give another review once the pest technician service my house.
Wow! This is the first time calling Berrett Pest Control. The attention of the associate I spoke with was very informative. She took the time to answer all my questions and I had a lot. She was even able to get me a last minute appointment. …
Jim performed service on our historic home last week, left us a note on the door confirming what he had done. Jim never lets us down as our tech. I’m so glad Jim has our route for pest control services through Berrett!
Barrett Pest Control is very professional & reasonably priced. We received multiple quotes & felt that Barrett provided the most value for the money. Our service technician, Jim, was very courteous & knowledgeable. When he couldn’t reach …
The guys that did my services were very nice and informative however the results after 3 weeks was very little. I called and spoke with the manager Coby (sp?) And he requested me they would not stop coming until the issue was resolved. He …
Today I had the best experience with the one of their outstanding Reps. Her name with Brittany, she was polite and quite pleasant to talk. Since the Pandamic Customer Service have been working really hard thru our time of need. Some also so …
Berrett Pest Control is the best. Customer service is unmatched and I hear they employ great people. From ownership & management all the way down to customer service & sales, these people are here for the customers. I completely recommend them to anyone who needs pests removed. They will not let you down!
My first time calling Berrett Pest Control. The attention of the associate I spoke with was very impressive. He took the time to answer all my questions. He even waited while I took another call. At no time did he indicate that there was …
The phone response is always quick, and they consider the urgency of the problem when scheduling. Techs are courteous, knowledgeable, and efficient. When we needed rodent removal under they listened when I said that poison wouldn’t work …
These guys are awesome. Very friendly and more importantly, effective. We used their quarterly service and this year we used their mosquito service. Mosquito’s were significantly less than years past. We used them for 5 years and recently …
This company stands behind their product. They willingly retreat if needed, but I hardly have to use that option. Great customer service! They worked in the bait of a rat trap on short notice. I’ve had different servicemen out and they have all been polite and knowledgeable. I’m happy with Berrett!
They haven’t provided service yet, but Letha was extremely informative, helpful, and kind. Scheduled appointment within 24 hours of call and paperwork was accurate and emailed while still on call. Looking forward to pest service and working with Berrett Pest Control in the future.
I had these people out to my house twice and still have any problems. I also scheduled a third appointment which they said would be in the afternoon so I went to run my errands in the morning. They call in the morning and say they are …
Joseph was very pleasant and professional. I am loyal to companies that perform good work and are not problematic to deal with. Joseph, and my technician Bryan, are the reason Berrett gets my return business.
Berrett is fast and efficient. They are always very friendly and helpful when I call for service. I was mistakenly charged for a service and when I called, Michele got it taken care of immediately and without question. I enjoy working with this company.
It was nice to actually speak to a person and not a machine. Letha was very nice, answered all my questions and set up the appointment for pest control immediately. Service is yet to begin but I’m sure I made a great choice with Berrett Pest control!
I have been dealing with a rat problem since April (nine months) and Barrett has been unable to rid us of the problem. I do give them 5 Stars for customer service because they are very attentive in listening to our problem, but that is the …
PLEASE DONT USE THESE GUYS IT DOES NOT WORK AND THEY JUST SCAM YOU OUT OF YOUR MONEY !! RUN FROM THESE PEOPLE. THEY SAY YOU ARE NOT OBLIGATED AND THAT YOU CAN CANCEL AT ANY TIME BUT THEY ARE LYING!! THERE IS A HIDDEN CANCELLATION FEE THAT THEY DO NOT MENTION !!
I explained my issue to the representative, and she provided an excellent recommendation for the exact issue I have. Not only that, but she took the time to review the schedule and was able to get someone to my house the very next day! The …
Great service! I have a continual plan because I am deathly afraid of bugs. They do a great job of responding to my calls for the wasps that seem to love my home. The technicians and the customer service reps are cordial and effective.
I have used Barret pear control for rears. Their customer service has always been top notch. They are really very accessible too. You don’t have to go through any frustration even when you can call them. Where you. immediately speak to a person. They are very professional and the technicians are very are friendly and helpful.
Berrett is quick to accommodate my needs. If a date suggestion doesn’t work for me, they always make a spot for me on the calendar. They phone staff and every friendly and helpful. The pest treatment staff are very friendly. They work …
The customer service is great. I don’t have to wait on hold very long, the people are friendly and efficient. I talked to Letha and she did a great job looking up my information and getting my problem solved. I have referred this company to several people and we are all satisfied with the quality of the service and the people.
Berrett Pest Control is the best!!!! I spoke with Lasonya today to setup a time for them to come out and spray my home. She was very professional, informative, and made it very easy for me to setup an appointment. Her customer service skills are outstanding!!! Thank you so much for all your help!!
We’ve been having problems with millipedes in our neighborhood. I called Barrett and was impressed from the phone call with the very good customer service. On top of that their prices were the cheapest of all the companies I researched. …
We have been impressed with Berrett pest control. They are quick to respond and professional. We have especially enjoyed our technician Bill. He’s thorough in his job, very knowledgeable and personable. He also is great at communicating …
I spoke with Ronald over the phone today when needing assistance. He was more helpful than I could have imagined and also very kind. The services that I have received for pest control at our home has been great and the people have done a …
I have been using Berrett Pest for 3 years now after having a negative experience with another company, and I have loved them. They always answer the calls and make sure that the services are quality and that your concerns are addressed. I …
My family and I have been a customer of Berrett Pest Control for quite some time. Time and time again the technicians and staff display such professionalism. They are always very polite, very responsive and very timely. Will recommend their services to any and everyone. I am a satisfied customer
Our service rep that came out gave us absolutely one of the best experiences we’ve ever encountered from a company. Her name is Marrissa. She was so knowledgeable, sensitive to our needs & extremely professional! She gives Berrett Pest Control a first class reputation.
Amanda, was polite,engaging and thorough. I felt confident that my pest problems will be handled well, and that I can call and receive great service.
9/20 Spoke with LaSonya, also a responsive, and helpful person. She knew all the relevant items to make it easy to do business
Used them about 4 years ago and they tackled some difficult pest control issues for me and the tech who would come out was knowledgeable, flexible with my schedule and would go above and beyond! I since moved and was doing my own pest …
Berrett has been a great pest control company for me! Everyone I talk to is very polite and very helpful. I just talked with Reggie and he has great people skills, talks clearly and very polite. In just a couple of minutes I paid my bill and made an appointment with ease. No waiting or recordings.
Letha was very helpful and kind. She made the appointment booking process easy and even got us a next-day appointment! I would highly recommend using Barrett for your pest control needs.
When I called the company I talked with Letha over the phone.
. She was great and so helpful! Answered all my questions and scheduled a Time for them to come out and do a free inspection. Excellent service! Thank you so much! Yes,I would call them again.
Eugenia is so warm and courteous on the phone! Service is always thorough, quick, and polite. They keep their commitments to their customers and there’s no shady fine print or shenanigans. This service has been worth every penny!
I have been happy with the service I have received from Berrett Pest Control. My recent experience with LaSonya was great. She listened to the reason for my call and got me setup with my technician. She was very professional and showed that she cares about the customers.
Hooray! They made good on my first experience!!! The other technician called and we met. Quiet but very polite. Like night and day in personalities! He listened and answered in a quiet humble manner. He finished, doing a great job! …
Always responsive and helpful in meeting our pest control needs. Customer Service is warm and friendly on the phone, very helpful. I love our tech, Adam- he knows our place well — he has been coming here for quarterly pest control for a couple years now.
Looking for Pest Control , I stumbled upon a Groupon or this company. Upon calling, I spoke with Whitney on the phone. She was very courteous from the beginning and without having to ask she gave me a thorough breakdown of the service. …
They were quick to respond when our home was being repaired and we needed someone to diagnose external damage. All the customer service representatives I’ve spoken with are courteous and efficient. The techs will walk the property with you and are prepared to deal with what they find.
We had an ant problem when the weather turned cooler and looked around for a pest control company. Berrett was highly rated so we decided to give them a try. …
We weren’t sure if what we had building a nest under our flower bed were bees or wasps so Bill Curfman came out and determined it was wasps and gave us a lot of good information about how best to handle the situation and taught us some interesting facts about wasps. I always appreciate their honesty and fair practices.
The technician that came out was super nice, easy to talk to before he left, he was already calling me ” POPS” . He was very knowledgeable. Setting up the appointment was easy. Same thing for a follow up appointment. When I googled the reviews for this company, they had 5 stars. I see why. Very good customer service.
This company has poor business practices. I got charged for services that were never provided. And they refuse to give me a refund. Now they are saying I am going to collections. For what? You guys only came out once to my property. If you …
I had a bug problem. I called around to find the best service. Most places would do a one time treatment for the sake price as I am getting 4 months of high quality, thorough, and friendly service here! They also had me on the schedule for …
Before Matt donned a protective suit and searched for and destroyed a wasps nest hidden in my front bushes he did a wonderful job of listening and asking follow-up questions. Prior to his arrival I was unable to trim the hedges or get …
Wonderful customer service. It was a delight speaking with the customer service rep. She was very informative, I didn’t feel rushed at all, and she helped me find the package that best suited my needs. My first time dealing with this company and I am already seeing a great relationship being developed.
Even though I have not had my first service yet, I know that this pass control company will be wonderful! Their customer service is top notch! Cornelius helped with all of my questions concerns and scheduled my free appointment. I look forward to this business relationship!
I called today about a matter and spoke with Joseph. He was kind, considerate and patient. He definitely know his customer service.
Also, Angel has treated my house for years. He calls to let me know he’s on his way, is polite and professional!
The answer to my prayers. The apartment complex I live in does not do regular pest control and out of no where I had a serious roach problem. I called Berrett and a technician came out the next day. He was friendly and knowledgeable and put …
A reliable pest control company. I am a customer for the past 8 years. The service includes Termite prevention, indoor and outdoor eradication of pests and even removal of bees from my attic. Berrett sends the same employee to my home …
Dan came out and accessed the rodent issue im having…advised me that the issue is minimal and would only need some poison. He put some sticky pads/traps down and put up a barrier to prevent the mice from entering my garage. I believe my issue isn’t big and I Thank Dan for being honest with me.
Efficient and friendly sign up for new service. Competitive pricing with unlimited service calls between treatments. Saved some money since I have a new home that already has termite coverage. Set up first appointment for me before …
I’ve been a customer of Berrett Pest Control for quite a while now, and I can’t think of working with anyone else. The technicians they send out absolutely care about what they do & treat your home as if it was their own. They know this …
7/10 Lasonya was very direct and kind on the phone. She has a beautiful speaking voice. I would recommend her for a higher level of management. What a gem! Cannot wait to get rid of our ants. …
LaSonya was extremely helpful in getting me signed up for services. She was also very pleasant to talk to over the phone. Bill and Chris were very understanding and knowledgeable when they did the inspection as well. Excellent customer service!
We have had Barrett’s come and do quarterly service for well over 5 years now. They are friendly, priced right, and most importantly, accurate. If there are any bugs that come back during the quarter, they will come immediately and spray …
Always a positive experience dealing with the technicians as well as customer service setting up or rescheduling appointments. I seem to speak with Reggie in customer service often and he is always extremely pleasant, professional, helpful …
Naomi was very helpful in setting up an annual inspection. We have been a customer of Berrett’s for seven years and are very satisfied with their company.
I have used Berrett Pest Control for 2 years in a row for bedbug treatment. I have always found their employees to be honest, hardworking, professional, and friendly. …
I do not recommend this company. I was happy with them until October when they sent a technician who took my money from my night stand. I even filed a police report. The Manager Keith Abbott didn’t do anything about it because apparently I …
When I call customer service is always very friendly and tries to be helpful. I have found that their follow up is only helpful or accurate 50% of the time. I called two weeks ago about a mouse issue (which is included in our contract). …
I’ve received the best service. I’ve had to reschedule and they’ve been so very helpful and easy to work with. Very friendly and everyone I’ve talked with has taken the time to explain the procedure and answer my questions. I’ve recommended to a colleague and she’s now using Berrett for her squirrel issue. All are great people!
Tim was our technician. He was friendly, informative and helpful. I will be calling Berrett when in need of pest control and would happily refer them to friends and family.
I thought I had found bed bugs in my teenage sons room. I called and scheduled an estimate with Berrett. The phone staff and Carl were extremely friendly and informative. It turns out they were carpet beetles and that information just made …
I had a couple people recommend Berrett Pest Control to me. My first experience was with Lisa who answered the phone. She was polite and very thorough with her details about the service and what would be provided. She was also able to …
The representative I spoke with was extremely kind, efficient and quickly accommodated my request. You could tell she wanted to provide the best customer support possible and ensure we continued to be happy with our services. …
First time to have Berrert Pest Control come out and spray. Terrell House was the service tech and was very professional and on time.
Reasonable price. Will be using Berrert again! 🙂
Good job Mr. Gavin, ever since the work done at my house, no more tiny bugs around. 1 week now, I believe I won’t see them anytime soon.
Well done to the entire company crew that assisted me. I’m happy
We have used Barrett for years. Recently we saw some carpenter ants and they came out free with our quarterly subscription. Really like our technician and they have always done a good job! Recommended.
Great service! Our technician’s name was Tim and he did an absolutely outstanding job spraying our home. We are new to the Dallas area coming from the deserts of El Paso which doesn’t have the same critters. He was very thorough and …
My house has problems with cockroach and I choose this company because I read all good reviews unfortunately this company and the service they provided wasn’t help at all and make cockroach grow more and move around every where. Before they …
Service was great, and we are so far pleased with first visit. From the beginning, it was easy to contact them. They have user friendly technology that you can speak with someone via text to communicate questions and set up appointment. …
My mother, with whom my family & I resides with hired them on 7/2/22. They were scheduled to come between 9am – 12. They actually came at 4:30 pm & then tried to brush her off till Wednesday after July 4th. They told us we would have to …
Brandon came and put the bait and sprayed everywhere. He was on time and very professional. Very affordable plans and I will stick with the monthly plan with them. Definitely worth booking with them
So disappointing how it all ended. Started out great with an assigned technician who really knew his stuff and ultimately solved our carpenter ant problem. More recently, we developed a moth problem with larvae showing up all throughout our …
Can’t say enough about the service received. The rep was very polite and very concerned about being fair and addressing our issue and because of this I will not be utilizing any other companies services but Berrett when I need pest control services! They have landed a customer for life because of their kind service!
They used to give u a time when they show up. Now they don’t they just text they are gona show up the next day like I have things to do please give a set time.
Barrett Pest Control provides excellent service at a great value. They are always timely and consistent with their service, and provide excellent communication, especially the tech Jeff.. I appreciate that he always text ahead of time when …
This company is no good if I could give 0 stars I would. I didn’t see any results with their service. They said they scheduled 2 appointments and never showed up. The technician came and said he treated the whole house but I saw that he …
Schedule only during business hours because tech may cancel for any reason and there is no notification because office closes early and techs work late. Client wasted a late afternoon and had to reschedule with no recourse.
So far I am enjoying their service they are nice, courteous, and knowledgeable about the bugs and the materials that they use for pest control. They even provide tips on how to keep pest out!!! This is by far one of the better pest …
DO NOT USE THIS SERVICE ! Don’t say you weren’t warned !
3 months of treatments did nothing ! They don’t use an effective treatment system, instead one that’s designed for ongoing monthly service so they can keep treating/charging indefinitely !
Had service for almost a year. They came out once. They sent us notifications when they were “coming” out for appointments after that to spray – but we never saw them. They never came into the house and did not do anything on the outside. …
I had a Rodent inspection completed by Bill Curfman. Bill is a very professional, knowledgeable, and informative problem solver. He is a very patient person and answered all my questions and penpointed the entry point of my rodent issue. I plan on moving forward in working with Berrett Pest Control
I think you can get a good idea of a company from the first interaction. The gentleman I spoke with was extremely kind, helpful, and empathetic. It gives me great confidence in them!
I so appreciate Berrett pest control. Dan was able to come the same day I called and immediately eliminated the problem. So nice and fast and I will be telling all of my clients about Dan and berrett pest control! Thank you
Our tech is exceptional in service. All representatives from request to service call were thorough and knowledgeable. I am especially appreciative for the patience displayed when asked to repeat themselves. Our tech went above and beyond …
5 stars for sure!!! My customer service representative was Stephen Heiman, and my technician was Kyle Kizziar who was absolutely amazing! I must have called at least a dozen exterminators and none that could help me, but Stephen was able to …
Highly recommend this service!! We noticed a few giant cockroaches in our home when we moved in and called around a few companies. I wish I knew the name of the woman who answered our call because she was extremely helpful with suggestions …
Berrett Pest Control is the way to go! Had a great experience with the service technician named Jeff! He was very professional, quick, and efficient. I will be recommending this service to all my friends and family.
Just moved to Dallas from out of state into an older home in N. Oak Cliff and it’s been vacant for a little bit. Saw the usual spiders, BIG roaches and ants. Don’t get me wrong it wasn’t infested but still. Always try to shop local when …
When I called to ask about their services, Emma was very helpful and patient with all of my questions. She explained things thoroughly and I was appreciative that she took the time to lay it all out for us. …
Just wanted to send out a big Thank you to Julie! She was great to work with. Julie was friendly, professional and very knowledgeable. I called with questions about billing, and she took the time to answer all my concerns, take payment, set …
I wasn’t happy with the service & canceled in August but have been charged twice, talked to numerous agents and still have not been refunded or had the service canceled. Very dissatisfied that it is so difficult to cancel once you set up …
I had Bill from Berrett come to my home today after having another pest control company come and tell me the day before I needed to spend as much as 18 k to resolve my issue. Bill took me around showed me what was needed showed my I did not …
Isaiah was absolutely so kind and respectful. He informed me on how the service was going to be performed and did so with such professionalism. I would definitely love to have him service our home again in the future! Thank you, Isaiah!
No communication. We have a rodent in our walls/attic and had them come out. They were on time and set up a plan to trap it. 3 part plan. Charged us $1200 upfront. Set a date for 2nd visit and no showed us, after I had taken off of work. …
Tony is the BEST! We have been using Barrett Pest Control for 5+ years and have had only positive experiences. They are always quick to respond to any issues we have. Tony is so helpful, thorough, and knowledgeable!!
Chris Stillion is awesome! We made the call and very quickly she came out and shared a quote and what they would do. We are very thankful! Would recommend this business! And definitely ask
For Chris! Yay!
I have had pest control service with Berrett for about two years it started out great with Joe, but it has been downhill after Joe left. Particularly the last 6 months, a new technician name Joel. Recently, for my quarterly treatment he …
I originally contacted Barrett pest control for a possible bed bug scare. My service provider Bill Curfman provided a thorough inspection of my home. He spent entirely more time than most would, educating me about everything I would need to …
I haven’t hired them(yet) I am waiting for my free estimate. Letha was a pleasant and was easy to talk to about my pest issues/ mainly wasps under my mobile home.
Bear with me on this. I only posted this because I just received an email asking me to review Berrett on google. I called 911 on my service Tech. I called Monday for an ANT problem. Scheduled for Thursday morning service. In the …
They are professional – customer service and technicians – and do a great job taking care of our pests. Also they are always able to get us in quickly for anything that arises in between our quarterly treatments.
The wonderful young lady who answered the phone was incredibly helpful, courteous, and kind. Til her I could wait til next week and she had a tech here in just over an hour. She was wonderful!!
Letha is very informative and her customer service is top notch. The set up process was very fast and easy. Can’t wait to enjoy a yard with no pest!
The customer Service on the phone is always good. However the on-site service needs improvement. Another thing the company does is they pick the day that they’re coming out instead of offering you a day to choose from. They also wait till …
Unscrupulous company, after a promotion last November of 56 dollar, they did a horrible job at my home, called back in 2 weeks which they promise to return if problem not fixed, never did, I cancelled services with them in February and used …
Tiffany was very helpful and courteous over the phone. Got me scheduled right away for next day service. Can’t wait to get my house treated and get rid of these fleas.
I needed pest control service and Nanhy at Berrett Pest Control was absolutely wonderful. She was very courteous and hospitable, while at the same time very professional. Nanhy was also detail oriented and very clear as to the services that …
Angel at Berrett Pest Control was absolutely amazing. He was very knowledgeable when it came to answering all the questions I had as well as letting me know about any more pest he had found. I would highly recommend Berrett Pest Control. I …
Reggie was friendly, professional and promptly took care of my request today. I’ve had nothing but excellent service from everyone at Berrett’s for the 11 yrs I’ve been using their service. Great company!
Technician was genuinely concerned about our pest issues as well as in resolving them. He communicated well, was very knowledgeable in his field, and offered advice on how to take care of an issue we are experiencing with an animal digging holes in our yard.
Updated 17 July 2018. Berrett Pest Control is a proactive provider. They automatically schedule our service and provide a courtesy email to remind us of our service date. If there are any scheduling conflicts they are quite helpful in …
I had a year contract service with them. The inside of my house was sprayed once during the year. She half did the outside part of her job too. Part of your service was to check the attick, bever checked it!. I paid Berrett $119 every three months for nothing! This company is a waist of time and money!
I was extremely pleased with the tech Tawana that came out. She was helpful, knowledgeable and kind. The sales rep was nice compared to Terminex but doesn’t know enough about the process. He is good at selling but needs to go in the field and learn about the process. Tawana took care of us and made me feel like there is hope!
Great customer service!! Everytime I call to schedule an appointment the staff is always pleasant and friendly. I think their prices are reasonable and fair. I reccomend Berrett for all your pest control needs.
Letha was a pleasure to work with on the phone. She was friendly and very informative about exactly what we are getting. Thank you for providing excellent customer service!
Professional enough but the sales rep arrived 25+ minutes late (in addition to) after calling for 35 minutes Drive time. Couldn’t do a termite inspection as it was included becuz she was late and I had to leave for another appt. Complete …
Joshua (Josh) from Berrett Pest Control did an awesome job making sure both inside and outside of our house was well protected. He also sprayed our kids swingset and provide additional advise on what to expect and maintain. Overall, Josh was very courteous, professional and provided quality service.
My experience started early 2017, i had a couple of services done by berrett and everything seemed to flow well. After a few of missed attempts of them reaching us, they decided to cancel our service and I get a letter in the mail stating i …
Their unlimited service is truly no hassle. It’s a great value for the service provided and costs less than Terminix. Their technicians are thorough, friendly and on time. I would definitely recommend.
I was contacted by Nanhy who led me step by step through Barrett’s programs and services. She allowed me to ask questions which were fully explained without any pressure from her. I got off the phone looking forward to a long relationship with Barrett, Thanks Nanhy and keep the great service.
I needed to cancel my appointment and Reggie was very professional and helpful with taking care of it. It is nice to be able to call a place and speak to a polite person.
They are very prompt and informed me of the appointment by various methods. Have used them a couple of years and I’m pleased with their service. The guys are always friendly and willing to do their job.
Great service that’s professional, knowledgeable and efficient. My technician Bill always does a great job and explains in detail the cause of insects entering my home. Very satisfied with results.
Beware of billing practices. Sales person told me that service had a one year warranty and that I could opt into extending the warranty after a year. They are invoicing for an annual warranty that I do not want, forcing the payment with …
LaTricha was very helpful in getting our service set up. She explained all their services very well and we just had our first treatment this morning. Thank you!
We called Barrett to clear out a small insect nuisance in our back patio. We were very clear that we only wanted to have one treatment and see how it went from there. Scott, the sales rep, told us we could get one treatment if that’s all …
I have not used the service yet but I’m very happy with their price and with what they are going to do when they come out. The representative I spoke to you responded very quickly and they are coming out tomorrow already for a full flush. I will update my review when the service is completed but I’m sure it will be great
What a GREAT company! Reliable, on time and takes care of EVERYTHING every time you need them. You can get them here in a flash if you need to. My experiences have been super fantastic.
I have not had my first treatment yet, but as far as customer service goes, I am very pleased with Berrett Pest Control. I spoke with a representative, Bonnie, who walked me through everything very thoroughly and answered any questions I had.
I’ve been under contact with Berrett for about 2 years. I called the number listed on Google to reschedule and someone answered not identifying himself or the company. He said my call made it to the back (whatever that means), he couldn’t …
Jim is our technician and is always very professional. The representatives at the company are always responsive. They send text reminders of your service. Reggie has been helpful in rescheduling services as needed.
This company was quick to respond, honest in their pricing and effective. Our roach problem is under control in just one visit. We will be seeing them every quarter to keep the bugs at bay. They even helped get the fleas under control. Our dogs are very grateful.
Just a typical service company that puts all their money into layers and layers of customer service and dispatchers that tell you what you want to hear when you ask them questions, but there is no accountability or real follow through. They …
Whitney was great. Very friendly and professional. Helped me pick the right package for me. My technician Cayde came this morning for service and also very professional and quick.
Our technician, Bill, was very friendly, knowledgeable, & professional. I felt comfortable with him in our home, & all our dogs loved him! Plus I learned some facts about different kinds of ants! Bonus! …
When I called to schedule a service call, Jose dud an excellent job attending to my needs. Scheduling was quick and painless! Jose was courteous and very professional.
I was lucky enough to get same day service for a rodent situation. Chad and Nathan were on time with the windows they gave me and peace of mind as well. Very informative, very knowledgeable, and very helpful. Great job by Chad and Nathan. Thank you!
Came out same day. After they treated we had no insects or spiders in.the house. Technician was very thorough and friendly as well. Highly recommend this company.
I scheduled an appointment for Berrett Pest Control to come out to inspect and spray for carpenter ants. Joseph was very expedient and thoughtful in getting me scheduled. I use Berrett for my quarterly pest control service and they are the best!
Love Berrett Pest Control! I’ve been a customer for many, many years. JC is my normal technician, but this past few weeks I had a new person while JC was unavailable. He was AWESOME! I always get friendly prompt and detailed service. When I have questions, I get educated answers. I trust this company and know I’m in good hands!
Berrett’s customer service is excellent. Easy to reach. The person answering my call has always been able to take care of my request. Today I spoke with LaSonya. She was pleasant, direct and efficient. Thanks LaSonya.
This company has a “contract” – yearly. They did not tell me this when they knocked on my door and had me sign up. I am absolutely furious and will never ever use them again. They randomly come out, randomly charge my card. I told them to …
DO NOT HIRE THIS COMPANY! I hired them for a bed bug treatment.Scott the salesman lied over and over and over about everything. He promised a thorough job would be done on every room. A thorough job wasn’t done on any of the rooms. One room …
I’ve been with them for years. Anytime I have a concern I can call them and they address it to my total satisfaction. My technician Bill C. takes care of my property and I can talk to him on site and he’ll take care of anything I ask of him. I highly recommend Berrett Pest Control.
I so appreciate Berrett Pest Control and how easy they make it to take care of my pest control and billing needs. They always do a great job of servicing us whenever we need it.
Check them out!! They’re great!
I’ve been a customer of Berrett Pest Control for several years. They have provided excellent customer service. The Technicians are very thorough, and the administrative staff are both friendly & courteous. I highly recommend Berrett Pest Control.
We selected this company to take care of a yellowjacket (hornet) and ant problem in our yard. We unknowingly agreed to a monthly severice contract where our credit card was auto debted monthly. When we called to cancel we were told we had …
Do not use this company! Signed up for this service for their quarterly calls. Heard from them one time the entire year after, the only reason I knew they had been there was my locked fence had been broken. …
Had the introductory service call today to address some insects/pests.
Robert was very informative and explanatory of the services to be provided. He …
Just spoke with Alice to let her know we had a couple of little visitors after the rain. She was so professional, compassionate and understanding of my intense dislike for these ugly pests. I have loved being able to pick up the phone and …
This review has to do with Chase the young man who took my call as I have not had the service yet. Chase was very friendly and helpful getting my appointment scheduled for my convenience and making and offering suggestions as to what type of services they have available and what type I might need.
Extremely rude and seems to have scheduling and personnel issues. First time they came out a day early and I wasn’t home but other relatives let him him thinking it was scheduled for today. My husband spoke to the tech Angel and told him he …
I had a man named Sergio. He was great! Explained everything before he did anything. I also have three dogs. And he was very considerate when we would move them around (from room to outside) Great guy! AND the little black ants have DRAMATICALLY decreased!! Very good job!
Buyer Beware!!!!!!!
Purchased a Groupon for a one-time service call, and so far I have been charged …
Explained everything to me very clearly, and are very affordable comparatively to competitors. I really enjoyed my service, and I would highly recommend them. I look forward to seeing the insects be gone. Jenny and David were fabulous.
I used this pest control company a few times. The service was ok but I did not see a difference so I contacted them to officially discontinue and all was good…or so I thought. Years later, I find out they had sent my account to …
We love it! The service is great. Their Pest ControlTechnicians knows what they doing with the best attitude. Marissa did a great job in my house. Thanks for everything Marissa!
Very friendly and courteous. Professionalism was on point from setting up my account with David, to the tech sent out Emmett. I would definitely recommend this company to anybody.
We have always had great service from Berrett. Tony came out and took care of our house today and he was wonderful! Very thorough and personable. I definitely recommend them.
I must be very lucky, because a lot of users are complaining but I’ve had nothing but great experiences with them. I asked for referrals for companies that were safe for pets and the 2 that were recommended were All Safe and Berrett. I …
The pricing is reasonable and the quality of work is fantastic. The technicians I’ve had come to my property are very professional and informative if you’re interested in what they do.
Bill did a great job on Saturday, he took time to address our questions and concerns. He did an excellent job treating all of the areas and following up with great information and the treatment he used in the yard, around the house and trees.
I talked to Letha today and she was very helpful in answering all my questions. We started using Berrett Pest Control this year and have been very happy with their service. Angel is our technician and he is very knowledgeable about all the …
Great service! Jose booked my appt without any issues and the his customer service skills are superb! JC, the tech is a genius and always fixes the problem! Thanks Berrett!
Mike was excellent in his delivery of customer service. He was quick and efficient at providing information on services and even advocated on my behalf to get same day service due to extenuating circumstances.
I called and spoke with a wonderful gentleman named Mike about getting someone to come out and inspect and give a quote for us and i had so many questions that most people would have heard and thought “ok this chick is nuts!” Lol, but Mike …
LaSonya is a wonderful customer service representative. All of the service professionals have been early to their appointments, which opens up our day to do other things. We saw our bug problem go away almost immediately.
First time I called we received a same day appointment – great! 4 days later the bugs were still alive. I called for a “free 30-day” service appointment and they can’t get me in for over a week! NOT great customer service!! …
I want to say thank you to Jeffrey Simmons. He was very helpful & wonderful to work with.
We’ve been with Berrett Pest for years. Overall, our technicians for the last couple of years have not really performed a great service but today Jeremy serviced our home and he was awesome. He took time to study the bugs in a problem …
Was looking for a pest control company and Berrett had excellent reviews so it was kind of a no brainer to me. The process to sign the contract was a breeze and even the visit to my home was a breeze. The gentleman who sprayed my house was …
Yesterday I called to reschedule an appointment due to the expected weather. The man I talked to was very pleasant and was able to schedule my pest control application on the day I chose, although not with my usual person. I was very pleased that he was able to accommodate me.
Fast,same day service for wasp removal high up in the eaves of a second story house. I still am seeing wasps buzzing around so they didn’t get all of them, but they do have a thirty day guarantee on their one-time removals. Mainly I appreciated the promptness of their service.
I love Barrett Pest control!!! This service is actually a luxury for me… but it’s (almost) better than buying a new pair of shoes!!!
I cannot stand these Texas sized waterings at all. …
I’ve been using Berrett Pest control for over a year now on our rental properties. Great service and no issues whatsoever. I having all the billing set up automatically and they even deal directly with the tenants regarding service. Hassle free!
Have a quarterly contract with Berrett – saw sawdust shavings build up in my sunroom so reached out via chat on their website. The attendant was quick to hear my concerns and have someone come out as soon as available. Carl the account …
What a great company! My tech Ron was so awesome! Showed up on time, was very professional and polite. He really knew his stuff and did not mind the many questions I had. A++ SERVICE. Thank you
Barrett Pest Control showed up on time. They were very polite and respectful. They got right to work and finished fast! I am very pleased with their service and would definitely do business with them again. Thank you!
They are so professional and patient in answering all my questions. My rep ,John was so courteous in going out of his way to make sure our pest control appointment was not on a rainy day. Good looking out!
Great service !!
You get what you pay for! Total waste of time and money! Didn’t take care of our lawn the way you should have! Very disappointed! Dishonest people act very kind and caring just to get you to sign a contract with them then don’t do what they …
Very responsive. Always polite and professional. And to keep the bugs at bay in my neighborhood is pretty impressive. Plus, they’ll send someone out as often as you ask. Definitely worth the money. …
We have used Berrett Pest Control for 16 years. They have done an amazing job helping to control the pests around and in our home. JC has been our technician for several years. He is always polite and professional. I love that I can share …
Michelle has excellent customer-facing skills on the phone…I believed had every reason to be upset with a contract expectation, and she very tactfully and gracefully helped me reset my expectation. I would want someone with her customer skills working for me.
These guys are such a pleasure to deal with – we have an account with them and a plan for Quarterly visits and also as hoc visits if I see anything I don’t like the look of! 😬. Their phone people are excellent and response time to have a …
I enjoyed Whitney’s service on the phone she was helpful and kind. I called for service for a mouse issue. And ended up being sold a 4 month service. Which we do need anyway, however, it was not clearly explained in the BEGINNING of the …
Chase was extremely professional and explained the service in its entirely. I feel fully informed and confident in the service i have purchased. Fast scheduling and ease of use. Very customer friendly!
14 days ago they treated my house and I quickly saw an improvement. We had a wolf spider problem that was affecting my kids. 14 days later I now have an ant problem, I called and they quickly came out to treat the ant problem. The service was professional, kind and quick.
I love the people at Berrett Pest control in general and my experience with La Sonja today is why I love them. They REALLY care about the issues that arise, they are friendly and effective and they listen. Today I called with a squirrel …
I’ve been a customer of theirs for a couple years. The guys show up on time and do what they are scheduled to do – usually quarterly maintenance, but also accommodate any other requests I have. …
Berrett is the best! I don’t mind stall paying quarterly due to the fact that they will come unlimited times in between scheduled maintenance for any problems. I had them come out to help with a rodent problem a few times till it was …
Bianca went above and beyond to help me understand the service terms and helped me to set up the appointment promptly. I appreciate people that take their job seriously and take care of their customers.
Berrett Pest Control is reliable, economical, and professional. I had a appointment issue once that involved a miscommunication error. Berrett jumped through hoops to resolve the problem. I really appreciated their dedication to providing …
Asya Williams is the most awesome person I have dealt with in your company!!! As well, Ian was the best Specialty Tech I have dealt with in any capacity…much more thorough than the person I had the first time. I want him as my Tech moving …
Very prompt and kind. Was able to get someone out same day for pest prevention! They did there job very quickly. They sprayed everything that’s they said that would as well! Definitely recommend.
Update to my review: Chevette, the customer service manager, called me back and apologized for the run around I had experienced for the past few weeks after I cancelled service due to moving homes. She took care of my account and took away the unnecessary charges. I appreciate her attention to detail!
Love our lady pest control service. Excellent customer service! Best of all, no pest in our home or yard. Doesn’t effect our animals either. Thank you for a years Anniversary of excellent service! Recommended you to Next Door Nottingham Neighborhood website too!
They have not come to my house yet but the customer service reps are very polite and informative on the phone. I had a ton of questions and Letha really took the time to help me understand everything. I look forward to them coming to inspect my home!
Reggie was great over the phone. Who would’ve thought talking about wasps would be so stress free. Its one thing to freak out when finding pesky bugs or in my case, a wasp in our window. I called BPC and spoke with Reggie, he was great at …
I called Berrett Pest Control over a termite concern. Pete came out for an inspection and answered all of my questions very professionally. He was very nice and arrived on time! Thankfully my house was termites free, however I know who to call if I ever have any other issues and need services done. 😊 …
All staff I talk to were friendly, unfortunately nobody could start service. Was told I would get a call back by multiple people and I would not hear a thing. Seems kind of weird for such a highly rated business
Terrible company. I had signed up for quarterly treatments and it was like I had no service. The ant and spider problem never was resolved or even lessened. I called to get treatment in between and they said they would come but I repeatedly …
Highly rated, which is why I chose them. Very responsive and great prices. Cost far exceeds another very well known pest control company we used. That company (T) overcharged and killed our grass. Berrett’s is Super Responsive, affordable, always seems available to come when I need them. Pests are under control. Very pleased!
James Largent is my Tech that comes out quarterly to my house, he always does such a great job and has a great personality.. He is very knowledgeable and always spends time answering any of my questions or concerns. Anytime I call Berrett …
LaSonya in customer service is the only reason this isn’t a 1 Star. She is awesome. We live in the mountains on a dirt road and the snow can be a problem. It can be a much bigger problem when you drive a 2 wheel drive pick up with no …
Hired in July. They have a quarterly payments schedule, nice. However their service is sub-par. I have piles of fire ants and roaches living in my yard right now. They are incompetent and rip-off/con-artists. I had what started off as a …
I have been a customer for three years. They are always professional and flexible with my schedule. I had a bad problem with wasps and they are gone for the most part. I use the quarterly service to make sure the bugs don’t come in to the house, and call them in between to get rid of wasps as needed. Been very pleased.
We have been using Berrett Pest Control for about 3.5 years now. They are always respectful, they come out any time we have a problem, and they’re always there when we need them. Super friendly staff. We’ve had plenty of other companies solicit but we won’t be switching because Berretts always been there for us.
The experience I just had with Whitney, was much more than I expected. She was thorough,
patient and had excellent customer service. My initial impression of your business as a result of Whitney’s customer service actually make The experience very enjoyable.
I have not had the service done, yet, but I am very happy with their quick response to contact me and have someone at my home today. Letha was amazingly helpful and kind knowing I am in need of help. So far I would recommend them to my friends and family!
Just got off my initial call with Berrett Pest Control. Spoke with Letha and it could not have gone better. Great personality, knowledgeable and she was able to schedule a technician to be onsite within 4-5 hours SAME DAY! Thanks.
We started using Berrett 2 years ago for gopher problems. They handled things professionally and courteously. We are on a quarterly contract, but they came out as many times as we asked to keep after the gophers. The technicians have been …
Setting up service was so easy. Everything was explained accurately and I was put on the schedule for service the next day. Justin was very professional and knowledgeable. We are pleased with our service and would defiantly recommend them to anyone looking for pest control.
Excellent service. Several messages received to remind me of their pending visit and the 2 hour time window. Texted me to alert me they could actually come early! Sergio was professional and thorough on site. Overall, very satisfied and would recommend for your home!
Berrett was able to schedule and come out the same day for treatment. I’ve only had the first treatment done, but the exterminator was knowledgeable and explained everything he was doing while he did it. Great service so far.
I highly recommend Barrett pest-control because my tech Angel was very knowledgeable and could answer all of my questions. He was friendly and genuinely cared about my concerns. I don’t write a lot of reviews but this guy really deserves a pat on the back for a job well done.
Bill the technician has been taking care of my home for 2 years. I started out with a Groupon and really liked the service so I got on the contract at that point which they come every three months I live right by the creek and some …
Commercial business.
Monthly plan. …
So far so good!! We discovered the hard way that our landlord doesn’t spray, and we started to spot roaches- both American/’water bugs’ and German. As a person who has never had to deal with an infestation of roaches before, when I called …
They are always so courteous & very knowledgeable. I absolutely love them coming out.
Only reason I gave 4 stars instead of 5…. they come out quarterly. They just …
We’ve been getting service from Berrett at the recommendation of our neighbor for the past 6 months and they’ve been so helpful! Our house had some major problems with ants and spiders outside, which caused issues inside. Their treatment …
First of all, on the phone, Walter jin the office was friendly and most helpful explaining their service and what is involved in a contract. I was impressed enough to agree to one that will work for us. Walter gave us the name of the …
Whenever I talk to someone they are always very knowledgeable and take care of what I need! We get treatments every other month and if there are issues, someone will come out to take care of them. Very happy with the lack of pests! …
Just moved to TX and bought my first house. I needed a pest control company and did not want to go with the larger corporation and just be a number. I found Berrett Pest Control and gave them a call to get details. The lady was very kind, …
Amazing service and amazing people!! We had previously used Buzz Kill for many years, and thought it was normal to wait 2 plus weeks for service when we needed help. Berrett’s service is 110% better. Almost every time we needed anything …
I am very happy with my decision to use Berrett Pest Control. My first treatment was set up quickly and I was pleased with my tech, Waylon Woodward, who was courteous, knowledgeable and efficient. An overall excellent choice.
Service has been very good, they have always arrived promptly at the pre-arranged appointment time and addressed all “pest” issues with professionalism.
Rates are very competitive with great overall service. …
We have been using them for several years. They are always responsive and our technician Brandon is always pleasant and accomodating.
Dan is so awesome and compassionate. Dan provided exceptional customer service. He is very knowledgeable and helpful. …
Working with Reggie and Mathew has been great. Great customer service, and very prompt with setting up appointments. I was able to call and get an appointment for next day service.
Excellent service. The technician was super nice and explained what he would be doing and what I should expect. He had shoe covers on and I thought that was very respectful. They arrived during the time frame provided and he did a thorough job of the inside and outside. I would recommend!!
Shameka helped me schedule a one time treatment at my new home. She was helpful, friendly and professional. I’ve used Berrett in the past, and have always been pleased with their service.
I love them because they come out whenever I call them. The guys are professional and when I’m not home I trust them to come in and spray and they have never stolen any of my belongings and placed my key back in the keypad lock. I highly recommend these guys.
Thank you Bryan for knocking down those wasp nests and servicing my home! Bryan was awesome and actually took the time the explain what all he would take care of.. even though he knew I use to work for the company and knew already! That’s building rapport and great customer service! Kudos to you Bryan and stay safe! -Nanhy♥️
I used Berrett pest control to help me with a rat problem left by the former residents of my home. I paid 670 dollars for exclusion service,removal and scent removal. They did the exclusion service, and 2 days later did the scent removal, …
Ms. Letha helped me set up an appointment for inspection to get a free quote. She was very helpful. I really enjoyed her courtesy and how smooth the whole process was. I hope to make business with y’all!
I have used Berrett pest control service for several years. I have not had any complaints….nor any pests. Lol. Thank you for your continued care, effective products, courtesy, and friendly customer service, especially from Letha. I highly recommend this company.
Jeremy, who is my technician has been awesome since day 1! He always does a thorough job, and is always communicates the best way for handle any issues with either insects or rodents.
I’m leaving a review based on my experience with customer service representative Letha, she was very pleasant knowledgeable. I had questions that Mrs Letha was patience enough to answer them all without making me feel like a burden. I will give another review once the pest technician service my house.
Wow! This is the first time calling Berrett Pest Control. The attention of the associate I spoke with was very informative. She took the time to answer all my questions and I had a lot. She was even able to get me a last minute appointment. …
Jim performed service on our historic home last week, left us a note on the door confirming what he had done. Jim never lets us down as our tech. I’m so glad Jim has our route for pest control services through Berrett!
Barrett Pest Control is very professional & reasonably priced. We received multiple quotes & felt that Barrett provided the most value for the money. Our service technician, Jim, was very courteous & knowledgeable. When he couldn’t reach …
The guys that did my services were very nice and informative however the results after 3 weeks was very little. I called and spoke with the manager Coby (sp?) And he requested me they would not stop coming until the issue was resolved. He …
Today I had the best experience with the one of their outstanding Reps. Her name with Brittany, she was polite and quite pleasant to talk. Since the Pandamic Customer Service have been working really hard thru our time of need. Some also so …
Berrett Pest Control is the best. Customer service is unmatched and I hear they employ great people. From ownership & management all the way down to customer service & sales, these people are here for the customers. I completely recommend them to anyone who needs pests removed. They will not let you down!
My first time calling Berrett Pest Control. The attention of the associate I spoke with was very impressive. He took the time to answer all my questions. He even waited while I took another call. At no time did he indicate that there was …
The phone response is always quick, and they consider the urgency of the problem when scheduling. Techs are courteous, knowledgeable, and efficient. When we needed rodent removal under they listened when I said that poison wouldn’t work …
These guys are awesome. Very friendly and more importantly, effective. We used their quarterly service and this year we used their mosquito service. Mosquito’s were significantly less than years past. We used them for 5 years and recently …
This company stands behind their product. They willingly retreat if needed, but I hardly have to use that option. Great customer service! They worked in the bait of a rat trap on short notice. I’ve had different servicemen out and they have all been polite and knowledgeable. I’m happy with Berrett!
They haven’t provided service yet, but Letha was extremely informative, helpful, and kind. Scheduled appointment within 24 hours of call and paperwork was accurate and emailed while still on call. Looking forward to pest service and working with Berrett Pest Control in the future.
I had these people out to my house twice and still have any problems. I also scheduled a third appointment which they said would be in the afternoon so I went to run my errands in the morning. They call in the morning and say they are …
Joseph was very pleasant and professional. I am loyal to companies that perform good work and are not problematic to deal with. Joseph, and my technician Bryan, are the reason Berrett gets my return business.
Berrett is fast and efficient. They are always very friendly and helpful when I call for service. I was mistakenly charged for a service and when I called, Michele got it taken care of immediately and without question. I enjoy working with this company.
It was nice to actually speak to a person and not a machine. Letha was very nice, answered all my questions and set up the appointment for pest control immediately. Service is yet to begin but I’m sure I made a great choice with Berrett Pest control!
I have been dealing with a rat problem since April (nine months) and Barrett has been unable to rid us of the problem. I do give them 5 Stars for customer service because they are very attentive in listening to our problem, but that is the …
PLEASE DONT USE THESE GUYS IT DOES NOT WORK AND THEY JUST SCAM YOU OUT OF YOUR MONEY !! RUN FROM THESE PEOPLE. THEY SAY YOU ARE NOT OBLIGATED AND THAT YOU CAN CANCEL AT ANY TIME BUT THEY ARE LYING!! THERE IS A HIDDEN CANCELLATION FEE THAT THEY DO NOT MENTION !!
I explained my issue to the representative, and she provided an excellent recommendation for the exact issue I have. Not only that, but she took the time to review the schedule and was able to get someone to my house the very next day! The …
Great service! I have a continual plan because I am deathly afraid of bugs. They do a great job of responding to my calls for the wasps that seem to love my home. The technicians and the customer service reps are cordial and effective.
I have used Barret pear control for rears. Their customer service has always been top notch. They are really very accessible too. You don’t have to go through any frustration even when you can call them. Where you. immediately speak to a person. They are very professional and the technicians are very are friendly and helpful.
Berrett is quick to accommodate my needs. If a date suggestion doesn’t work for me, they always make a spot for me on the calendar. They phone staff and every friendly and helpful. The pest treatment staff are very friendly. They work …
The customer service is great. I don’t have to wait on hold very long, the people are friendly and efficient. I talked to Letha and she did a great job looking up my information and getting my problem solved. I have referred this company to several people and we are all satisfied with the quality of the service and the people.
Berrett Pest Control is the best!!!! I spoke with Lasonya today to setup a time for them to come out and spray my home. She was very professional, informative, and made it very easy for me to setup an appointment. Her customer service skills are outstanding!!! Thank you so much for all your help!!
We’ve been having problems with millipedes in our neighborhood. I called Barrett and was impressed from the phone call with the very good customer service. On top of that their prices were the cheapest of all the companies I researched. …
We have been impressed with Berrett pest control. They are quick to respond and professional. We have especially enjoyed our technician Bill. He’s thorough in his job, very knowledgeable and personable. He also is great at communicating …
I spoke with Ronald over the phone today when needing assistance. He was more helpful than I could have imagined and also very kind. The services that I have received for pest control at our home has been great and the people have done a …
I have been using Berrett Pest for 3 years now after having a negative experience with another company, and I have loved them. They always answer the calls and make sure that the services are quality and that your concerns are addressed. I …
My family and I have been a customer of Berrett Pest Control for quite some time. Time and time again the technicians and staff display such professionalism. They are always very polite, very responsive and very timely. Will recommend their services to any and everyone. I am a satisfied customer
Our service rep that came out gave us absolutely one of the best experiences we’ve ever encountered from a company. Her name is Marrissa. She was so knowledgeable, sensitive to our needs & extremely professional! She gives Berrett Pest Control a first class reputation.
Amanda, was polite,engaging and thorough. I felt confident that my pest problems will be handled well, and that I can call and receive great service.
9/20 Spoke with LaSonya, also a responsive, and helpful person. She knew all the relevant items to make it easy to do business
Used them about 4 years ago and they tackled some difficult pest control issues for me and the tech who would come out was knowledgeable, flexible with my schedule and would go above and beyond! I since moved and was doing my own pest …
Quarterly visits have been effective to keep pests away. Technicians are friendly and efficient. Recommend Barrett Pest Control.
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Berrett has been a great pest control company for me! Everyone I talk to is very polite and very helpful. I just talked with Reggie and he has great people skills, talks clearly and very polite. In just a couple of minutes I paid my bill and made an appointment with ease. No waiting or recordings.
Letha was very helpful and kind. She made the appointment booking process easy and even got us a next-day appointment! I would highly recommend using Barrett for your pest control needs.
When I called the company I talked with Letha over the phone.
. She was great and so helpful! Answered all my questions and scheduled a Time for them to come out and do a free inspection. Excellent service! Thank you so much! Yes,I would call them again.
Jeff is great! He always answers any questions we might have and is very thoughtful. Thanks to the individuals who make this a great company!
Eugenia is so warm and courteous on the phone! Service is always thorough, quick, and polite. They keep their commitments to their customers and there’s no shady fine print or shenanigans. This service has been worth every penny!
I have been happy with the service I have received from Berrett Pest Control. My recent experience with LaSonya was great. She listened to the reason for my call and got me setup with my technician. She was very professional and showed that she cares about the customers.
Hooray! They made good on my first experience!!! The other technician called and we met. Quiet but very polite. Like night and day in personalities! He listened and answered in a quiet humble manner. He finished, doing a great job! …
Always responsive and helpful in meeting our pest control needs. Customer Service is warm and friendly on the phone, very helpful. I love our tech, Adam- he knows our place well — he has been coming here for quarterly pest control for a couple years now.
Looking for Pest Control , I stumbled upon a Groupon or this company. Upon calling, I spoke with Whitney on the phone. She was very courteous from the beginning and without having to ask she gave me a thorough breakdown of the service. …
They were quick to respond when our home was being repaired and we needed someone to diagnose external damage. All the customer service representatives I’ve spoken with are courteous and efficient. The techs will walk the property with you and are prepared to deal with what they find.
We had an ant problem when the weather turned cooler and looked around for a pest control company. Berrett was highly rated so we decided to give them a try. …
We weren’t sure if what we had building a nest under our flower bed were bees or wasps so Bill Curfman came out and determined it was wasps and gave us a lot of good information about how best to handle the situation and taught us some interesting facts about wasps. I always appreciate their honesty and fair practices.
The technician that came out was super nice, easy to talk to before he left, he was already calling me ” POPS” . He was very knowledgeable. Setting up the appointment was easy. Same thing for a follow up appointment. When I googled the reviews for this company, they had 5 stars. I see why. Very good customer service.
This company has poor business practices. I got charged for services that were never provided. And they refuse to give me a refund. Now they are saying I am going to collections. For what? You guys only came out once to my property. If you …
I had a bug problem. I called around to find the best service. Most places would do a one time treatment for the sake price as I am getting 4 months of high quality, thorough, and friendly service here! They also had me on the schedule for …
Before Matt donned a protective suit and searched for and destroyed a wasps nest hidden in my front bushes he did a wonderful job of listening and asking follow-up questions. Prior to his arrival I was unable to trim the hedges or get …
Wonderful customer service. It was a delight speaking with the customer service rep. She was very informative, I didn’t feel rushed at all, and she helped me find the package that best suited my needs. My first time dealing with this company and I am already seeing a great relationship being developed.
Even though I have not had my first service yet, I know that this pass control company will be wonderful! Their customer service is top notch! Cornelius helped with all of my questions concerns and scheduled my free appointment. I look forward to this business relationship!
I called today about a matter and spoke with Joseph. He was kind, considerate and patient. He definitely know his customer service.
Also, Angel has treated my house for years. He calls to let me know he’s on his way, is polite and professional!
The answer to my prayers. The apartment complex I live in does not do regular pest control and out of no where I had a serious roach problem. I called Berrett and a technician came out the next day. He was friendly and knowledgeable and put …
A reliable pest control company. I am a customer for the past 8 years. The service includes Termite prevention, indoor and outdoor eradication of pests and even removal of bees from my attic. Berrett sends the same employee to my home …
Dan came out and accessed the rodent issue im having…advised me that the issue is minimal and would only need some poison. He put some sticky pads/traps down and put up a barrier to prevent the mice from entering my garage. I believe my issue isn’t big and I Thank Dan for being honest with me.
Very impressed with Barrett so far! Super quick response time and fair prices. Joseph was super helpful over the phone!
Efficient and friendly sign up for new service. Competitive pricing with unlimited service calls between treatments. Saved some money since I have a new home that already has termite coverage. Set up first appointment for me before …
I’ve been a customer of Berrett Pest Control for quite a while now, and I can’t think of working with anyone else. The technicians they send out absolutely care about what they do & treat your home as if it was their own. They know this …
7/10 Lasonya was very direct and kind on the phone. She has a beautiful speaking voice. I would recommend her for a higher level of management. What a gem! Cannot wait to get rid of our ants. …
LaSonya was extremely helpful in getting me signed up for services. She was also very pleasant to talk to over the phone. Bill and Chris were very understanding and knowledgeable when they did the inspection as well. Excellent customer service!
Everyone I talked to was friendly and they all did a great job!!
We have had Barrett’s come and do quarterly service for well over 5 years now. They are friendly, priced right, and most importantly, accurate. If there are any bugs that come back during the quarter, they will come immediately and spray …
Always a positive experience dealing with the technicians as well as customer service setting up or rescheduling appointments. I seem to speak with Reggie in customer service often and he is always extremely pleasant, professional, helpful …
Naomi was very helpful in setting up an annual inspection. We have been a customer of Berrett’s for seven years and are very satisfied with their company.
I have used Berrett Pest Control for 2 years in a row for bedbug treatment. I have always found their employees to be honest, hardworking, professional, and friendly. …
I do not recommend this company. I was happy with them until October when they sent a technician who took my money from my night stand. I even filed a police report. The Manager Keith Abbott didn’t do anything about it because apparently I …
When I call customer service is always very friendly and tries to be helpful. I have found that their follow up is only helpful or accurate 50% of the time. I called two weeks ago about a mouse issue (which is included in our contract). …
Thanks Barrett pest control. You sent Jeff out and he was great to work with.
Five stars.
I’ve received the best service. I’ve had to reschedule and they’ve been so very helpful and easy to work with. Very friendly and everyone I’ve talked with has taken the time to explain the procedure and answer my questions. I’ve recommended to a colleague and she’s now using Berrett for her squirrel issue. All are great people!
Tim was our technician. He was friendly, informative and helpful. I will be calling Berrett when in need of pest control and would happily refer them to friends and family.
I thought I had found bed bugs in my teenage sons room. I called and scheduled an estimate with Berrett. The phone staff and Carl were extremely friendly and informative. It turns out they were carpet beetles and that information just made …
I had a couple people recommend Berrett Pest Control to me. My first experience was with Lisa who answered the phone. She was polite and very thorough with her details about the service and what would be provided. She was also able to …
The representative I spoke with was extremely kind, efficient and quickly accommodated my request. You could tell she wanted to provide the best customer support possible and ensure we continued to be happy with our services. …
First time to have Berrert Pest Control come out and spray. Terrell House was the service tech and was very professional and on time.
Reasonable price. Will be using Berrert again! 🙂
Good job Mr. Gavin, ever since the work done at my house, no more tiny bugs around. 1 week now, I believe I won’t see them anytime soon.
Well done to the entire company crew that assisted me. I’m happy
We have used Barrett for years. Recently we saw some carpenter ants and they came out free with our quarterly subscription. Really like our technician and they have always done a good job! Recommended.
Great service! Our technician’s name was Tim and he did an absolutely outstanding job spraying our home. We are new to the Dallas area coming from the deserts of El Paso which doesn’t have the same critters. He was very thorough and …
My house has problems with cockroach and I choose this company because I read all good reviews unfortunately this company and the service they provided wasn’t help at all and make cockroach grow more and move around every where. Before they …
Service was great, and we are so far pleased with first visit. From the beginning, it was easy to contact them. They have user friendly technology that you can speak with someone via text to communicate questions and set up appointment. …
My mother, with whom my family & I resides with hired them on 7/2/22. They were scheduled to come between 9am – 12. They actually came at 4:30 pm & then tried to brush her off till Wednesday after July 4th. They told us we would have to …
Mike is a top notch technician, punctual, knowledgeable, thorough and always shows up with a smile. Thanks for keeping us pest free!
Brandon came and put the bait and sprayed everywhere. He was on time and very professional. Very affordable plans and I will stick with the monthly plan with them. Definitely worth booking with them
So disappointing how it all ended. Started out great with an assigned technician who really knew his stuff and ultimately solved our carpenter ant problem. More recently, we developed a moth problem with larvae showing up all throughout our …
Can’t say enough about the service received. The rep was very polite and very concerned about being fair and addressing our issue and because of this I will not be utilizing any other companies services but Berrett when I need pest control services! They have landed a customer for life because of their kind service!
They used to give u a time when they show up. Now they don’t they just text they are gona show up the next day like I have things to do please give a set time.
Barrett Pest Control provides excellent service at a great value. They are always timely and consistent with their service, and provide excellent communication, especially the tech Jeff.. I appreciate that he always text ahead of time when …
This company is no good if I could give 0 stars I would. I didn’t see any results with their service. They said they scheduled 2 appointments and never showed up. The technician came and said he treated the whole house but I saw that he …
Schedule only during business hours because tech may cancel for any reason and there is no notification because office closes early and techs work late. Client wasted a late afternoon and had to reschedule with no recourse.
So far I am enjoying their service they are nice, courteous, and knowledgeable about the bugs and the materials that they use for pest control. They even provide tips on how to keep pest out!!! This is by far one of the better pest …
DO NOT USE THIS SERVICE ! Don’t say you weren’t warned !
3 months of treatments did nothing ! They don’t use an effective treatment system, instead one that’s designed for ongoing monthly service so they can keep treating/charging indefinitely !
Had service for almost a year. They came out once. They sent us notifications when they were “coming” out for appointments after that to spray – but we never saw them. They never came into the house and did not do anything on the outside. …
Jeff is fantastic. He’s professional, timely, and efficient. He takes the time to explain services and is very friendly. Great job Berrett!
I had a Rodent inspection completed by Bill Curfman. Bill is a very professional, knowledgeable, and informative problem solver. He is a very patient person and answered all my questions and penpointed the entry point of my rodent issue. I plan on moving forward in working with Berrett Pest Control
I think you can get a good idea of a company from the first interaction. The gentleman I spoke with was extremely kind, helpful, and empathetic. It gives me great confidence in them!
I so appreciate Berrett pest control. Dan was able to come the same day I called and immediately eliminated the problem. So nice and fast and I will be telling all of my clients about Dan and berrett pest control! Thank you
Our tech is exceptional in service. All representatives from request to service call were thorough and knowledgeable. I am especially appreciative for the patience displayed when asked to repeat themselves. Our tech went above and beyond …
5 stars for sure!!! My customer service representative was Stephen Heiman, and my technician was Kyle Kizziar who was absolutely amazing! I must have called at least a dozen exterminators and none that could help me, but Stephen was able to …
Highly recommend this service!! We noticed a few giant cockroaches in our home when we moved in and called around a few companies. I wish I knew the name of the woman who answered our call because she was extremely helpful with suggestions …
Berrett Pest Control is the way to go! Had a great experience with the service technician named Jeff! He was very professional, quick, and efficient. I will be recommending this service to all my friends and family.
Just moved to Dallas from out of state into an older home in N. Oak Cliff and it’s been vacant for a little bit. Saw the usual spiders, BIG roaches and ants. Don’t get me wrong it wasn’t infested but still. Always try to shop local when …
When I called to ask about their services, Emma was very helpful and patient with all of my questions. She explained things thoroughly and I was appreciative that she took the time to lay it all out for us. …
Just wanted to send out a big Thank you to Julie! She was great to work with. Julie was friendly, professional and very knowledgeable. I called with questions about billing, and she took the time to answer all my concerns, take payment, set …
Customer service is excellent. Employees are always on time and thorough. I’m happy I signed up for the quarterly contact.
I wasn’t happy with the service & canceled in August but have been charged twice, talked to numerous agents and still have not been refunded or had the service canceled. Very dissatisfied that it is so difficult to cancel once you set up …
I had Bill from Berrett come to my home today after having another pest control company come and tell me the day before I needed to spend as much as 18 k to resolve my issue. Bill took me around showed me what was needed showed my I did not …
Isaiah was absolutely so kind and respectful. He informed me on how the service was going to be performed and did so with such professionalism. I would definitely love to have him service our home again in the future! Thank you, Isaiah!
No communication. We have a rodent in our walls/attic and had them come out. They were on time and set up a plan to trap it. 3 part plan. Charged us $1200 upfront. Set a date for 2nd visit and no showed us, after I had taken off of work. …
Tony is the BEST! We have been using Barrett Pest Control for 5+ years and have had only positive experiences. They are always quick to respond to any issues we have. Tony is so helpful, thorough, and knowledgeable!!
Chris Stillion is awesome! We made the call and very quickly she came out and shared a quote and what they would do. We are very thankful! Would recommend this business! And definitely ask
For Chris! Yay!
I have had pest control service with Berrett for about two years it started out great with Joe, but it has been downhill after Joe left. Particularly the last 6 months, a new technician name Joel. Recently, for my quarterly treatment he …
I originally contacted Barrett pest control for a possible bed bug scare. My service provider Bill Curfman provided a thorough inspection of my home. He spent entirely more time than most would, educating me about everything I would need to …