Internet out again tried calling no answer and they are suppose to be open. Goes down too often. Long time customer Getting tired of all the broken internet
Thought that I could get better service elsewhere. BOY, WAS I WRONG!!! Now I’m going back to Bertram, as a returning customer, I’m very excited to go back.
Customer service reps always very courteous and friendly . Technician that came out to service was very knowledgeable and friendly. Upgraded my service last year and very happy I did!!
Very dishonest business, when I was with them unreliable Internet speeds, down all the time, and when you decide you had enough they try and keep you under contract if you look at the invoices it’ll say by paying this invoice you agree to another two-year term contract very dishonest people
Just don’t. I have to deal with 5-15 periods of no service every hour or so. It makes doing many things on the internet impossible. Find service elsewhere if it’s an option for you.
This internet provider may access areas that internet cannot reach, but its reliability and consistency is so unbelievably bad. For that reason I am giving it a 1/5.
We requested a higher internet speed. The technician came out to hook up the dish. Was very friendly and efficient. The internet works great very pleased.
Spoke to a representative, he said I’d be able to connect to a tower in my area, said a technician would call me to get everything set up. That was over 2 weeks ago!!
Great customer experience. Alex, service technician, explained everything and gave us options to consider. Unfortunately, we are in a bad area and unable to get a good line of sight with tower.
Horrible customer service. Melody will argue with you on the phone instead of finding a solution. Terrible internet service. Promise greatness and deliver garbage. Unfortunately they have you over a barrel as there is no other alternative in my location.
Possibly the worst internet in the USA. They should pay me to take their service. I can get nothing else where I am. Oh how I wish a reputable provider would buy them out. Please avoid at all costs. I have to go to McDonalds for my downloads. Just crap nothing but!!
Keep a close eye on your monthly invoice, unapproved charges may appear. When you discover them, they will only reimburse the last 30 days, no matter how long it has been going on.
I have had Bertram wireless for a number of years. They always respond promptly to any issue I have had and the technicians seem very knowledgeable and are courteous.
We recently had an issue with our antenna falling over. They sent a technician over early the next week and he was up and done in 15min. Fixed the screw that was holding the base it and that was it!
This company is trash never get it it’s a warning and if it’s the only thing u can get exspect trash because everything they say is fake their speeds arent good it’s just plain HORRIBLE I WOULD RATHER USE A BRICK AS A ROUTER PEOPLE.
Everything is fine until your internet stops working on the weekend. There is no tech support available outside of normal business hours so no internet most of Sat and Sun. Unfortunately living in the country, we have no real other options.
I am very happy with the service we received from Bertram. The tech Brad was excellent! Personable, friendly, knowledgeable and was great to work with! I would definitely recommend!
I just got my freedom 450 rolling. Alex the tech was very friendly and professional. He walked me thru the steps and possible options for service. No data cap is a huge plus.
When I called to ask about service the person went over the difference and the prices. She was very nice. The tech that came out was very friendly and fast. I have been happy so far with them.
I’m paying for 3mb per second and half the time get 35kbs, even on utterly clear days and even late at night when network strain would presumably be at the lowest. If you need consistent Internet where you live and don’t want to frequently …
The technicians are always very knowledgeable and courteous. They explain what needs to be done before proceeding, go over the options, and make sure you understand everything veggie proceeding. They get the job done right the first time.
Have been a customer for a long time. Top notch customer service as well as providing a product that suits my needs. The few times I ever needed to contact them my concerns were immediately addressed in a very professional manner.
Charged us $250 to end contract when service was spotty. Said they should have been given more chances to work on service, but we contacted several times. Got better service elsewhere now.
Alex our tech was very professional and helpful. We upgraded from the Liberty which has gotten very unreliable to the Freedom 450. Need more time to see how this service works out.
Not reliable internet. It always seems to go out and is very intermittent at times. When you call, no one really gives you an answer or fixes anything. Starlink, here we come.
The only reason I use them is because they are better than the satellite service provider… the only other option where I live. I would probably get better servce with a DSL connection, except that the local phone company will not …
Service, both actual and customer, is poor and ridiculously overpriced for the performance you will get. Connectivity and speed has consistently decreased over time. Obviously, they realize the only people getting their service are those …
If you can avoid them I highly recommend it at all costs. They know many of their customers have limited options and will exploit it. They make you sign a 3 year contract. And it is $350 to get out of it early.
Absolutely terrible. The worst company ever in terms of service and support. There has been an issue with the tower we get our WiFi from for over 1/4 of a year and there has been no fix. They know that their customers have no other options and abuse that. Highly recommend staying FAR AWAY from this awful WiFi.
I have had Bertram for almost a year now. We will be switching just trying to locate another company in our area. Paying way too much for internet and can’t use it. Working from home has been a nightmare. I either have to go to my office or my parents house.
I have been with Bertram Wireless since July 2010 and have not had any problems. I do have a tower with the 450 upgrade. I talked with Lisa today and she answered my question immediately and I want to thank Alex for doing a great job putting up my tower! Thank you!
Don’t believe they can do what they say! I had a technician come out, waste 2 hours of my time to tell me I had to have the neighbor’s trees cut down, so afterfighting it out with the neighbor, and paying to have the trees cut down, they …
Alex (tech) was incredibly helpful. He was professional and pleasant, discussing ways to improve your overall reception. With many kids in the house, Bertram Wireless offers high speed downloading which works great for this season of life.
I have worked in support for VoIP for about 10 years now, and never have I called in and explained a double nat and had it fixed in under 40 minutes. …
I have been with Bertram Wireless for over 10 years. You never get the connection speed you’re paying for, but many of their users don’t know/realize this. I’m fed up with them. I’m looking for another provider.
Must take on more customers than their infrastructure can handle. I get perfect speed … at 2 am. But after work and i get the kids in bed its not even fast enough to load the speed test website. When it does work during normal hrs speed …
We have had Bertram Internet service for several years and it has always worked very well for us out in a rural area! We just upgraded our system and we can stream on multiple devices like never before!
#HolidayWithBertram
The problems with the service we have had in the past were taken care of very promptly and politely by the technicians, not only on the phone, but also by the one who came to our house. Questions asked were explained in ways that we …
Terrible connection, reliability and customer service. I’m grateful another provider is offering service where we live as Bertram was our only option for years. Thankfully we’re no longer throwing (a lot of) our money down a rat hole
Living in the “boonies” it was hard finding an internet provider that services our area. We are so glad that someone referred Bertrams to us so many years ago! Service is great, updates are timely, price is reasonable. We have been with them ever since! #HolidayWithBertram
Bertram Wireless is the absolute worst company I’ve ever dealth with in my entire life. Their service is slower than dial-up internet and the customer service team always has a new excuse as to why its slow. Do not sign up for service with them! I have no idea how they stay in business the way they treat customers.
I would stay away. It was good when I first signed up for it about 3 years ago but now we do not get what we pay for. Supposed to be getting 6 mg down and was on with techs last night and getting less than 1.73 & 1.41 when we ran speed …
This service is fine if you use it between 2 am until 3 pm. The most I can get for 1.5 megs that I pay for at 7 pm is around .88-.93 I have done a number of speed test on different day and that what get so be careful on what you pay for. …
As a (former) user for almost 15 years (going back to when it was N-Connect), I was generally happy with the service although it was slow and had issues with connectivity quite often. It is a wireless technology and much like other wireless …
Weekend and service out again. Can’t leave message until Monday. Answering message says press 4 for network status. Press 4 and initial message repeats. Don’t trust a tech company that you can’t get service or even leave message on weekend because they don’t know how to program an answering machine.
We had John come out and install our internet, he was on time, very curious and explained everything. He did end up having to come back to finish installing our internet as we ended up needing a 10ft tripod to get a really good signal. He …
Bertram is the worst and most unethical company I have ever worked with. You purchase internet that is supposed to be up to 3MBPS and they deliver under 1 at most times. When you complain they do nothing to correct the problem and …
Don’t lock in to a 3 year contract. What you get by the end of the contract will be vastly different from the start of your contract. Don’t expect to be able to watch videos on the 5mbps plan, videos are throttled to roughly 70-80KB/s, …
They claim equipment that was purchased not rented is Bertram property even when you have the receipt. They make you pay installation for already installed equipment. They make you sign a contract when the out of date equipment is already …
Had poor service always. Many promises with no rresults. Said could get improved service by upgrading to high speed. Asked many times all the costs and it would be 135 equipment and10 one time rental fee. Asked again if there were any …
About a year ago we moved to the country where no other internet was available other than that nasty satellite kind. We heard about and contacted Bertram Internet who gave us John to help us determine tower height we needed and who did the …
Bertram Wireless bought out NConnect years ago. It is the only wireless internet offering for many people in the area apart from a Dish/Satellite solution, so they price gouge because they know they are many people’s only options. Most …
Tried satellite and DSL internet but these services never met our bandwidth needs. Since Bertram has upgraded their towers we switched back and our service has been excellent. I can actually use my DVR and other services of our satellite …
i am changing my review. after i posted my review i got a call from bertrand wireless and leesa the rep was very concerned about my review . i explained why and she upgraded me for free to the new 450 without paying all these extra charges. …
Most unorganized and dishonest business, the service itself is just not reliable it is down all the time. When you need a service call you can guarantee your getting charged no matter how long of a customer you’ve been. We recently upgraded …
Very disappointed with this company! No service after hours. Slow service. Days before someone can get to the house to look at a problem. Then I call to cancel and am told they need 30 days notice and I will be charged for the next month. …
I had a tech out to look at and fix my broken connection. He was very honest to my issue and most important he was on time. In terms of the service, I have had some crabby customer service people but in return I’ve had some great ones to …
Excellent company to deal with. Have had for almost 6 months now. Local based company with very friendly people when you call in. Had a part fail on the dish within the first few days. They promptly fixed the problem and didn’t charge …
Terrible ISP. Service is erratic, tech support is MIA, and their billing/collections is unethical bordering on fraudulent. Continued billing us after cancellation, demanded payment for retrieving their equipment after they said they would …
When it works, it is a nice product. Netflix, Skype and other services work well, when it is up.
We pay $158/month for 25Mb down, 3Mb up (Freedom 450 service). It is expensive, …
We have Internet service if you want to call it that. Recently we’ve had problems with the router not connecting. All I hear is it is not their issue. So I have Internet I can’t use. Thanks for the support.
Had a tech come out today, was just to move a cable, but he was on time, fast and did great work. He cared for my house, didn’t just put holes anywhere. I was very happy with him and Bertram. I’ve read some bad reviews prior to getting Bertram and was not sure I wanted to go with them, but I must say I am glad I gave it a shot.
We had an issue with our internet going in and out. Alex, the tech, came out and figured out it was definitely a router problem and also possibly a problem with where our antenna was located on our roof. He explained to me about what he …
We pay almost 1380 dollars a year just for 15 mb/s and we rarely get 2 mb/s. When we call the customer service they always blame the bad speeds on an old router but our router is less than half a year old and is one of the best you can get …
TERRIBLE!!!!! All around! Terrible service, terrible billing/collections, terrible/unethical contracts that they change and manipulate to suit their needs. After my contract ended they stated that “by paying my bill I entered into a new …
Pay $209+ a month for their commercial package so that I can work from home. Lose service randomly every once in a while. Last Friday it was down for hours, called a couple of times and told there was nothing they could do, they have people …
For the past year, have not been able to connect to the internet after 5pm. We have contacted Bertrams a few times, oh, they have tried to reboot our antenna, did not work, they want us to upgrade, not! Maybe they should put up more towers …
My family has been dealing with Bertram since we built our house in 2003. We’ve consistently called them and had the technicians come to our house because our service has always been a fraction of what we are supposed to be getting (we get …
Service goes out at least once a month, sometimes for over a day. The internet speed is poor as well (1.2 Mbs). Customer service often doesn’t answer or just hangs up the phone.
Overall I give Bertram Wireless a 3 star review based on my personal experience with them and their service. I started using them back in 2013 (before their Freedom 450 service) and had I left a review then, I would have given it a 1 star …
2 years ago I would have told people to only get if you cannot stick to a data cap that cellular and sat internet have. I worked for a Company Bertram bought and knew alot of the customer that went to Bertram. Recently I had the …
Where we live, bertram is our only option for wifi. At the time of writing this post, I am using my phone data as connecting to wifi makes everything slower than just using my data. We have to contact customer support at least once a week …
I put a 3 overall, but here’s how that actually breaks down, and what you should expect from Bertram as a company if you’re looking. This is after about 2-3 months with them. …
Do not let them fool you. If your internet does not work you might as well get a new provider. I’ve had to call various times and Bertram still has not fixed the solution of bad internet. I understand not working sometimes, but paying as …
Have had them for over a year. Had my first issue last Thursday where my internet went out. I wasn’t home and wasn’t able to look into it myself (restart my router, unplug the modem (or their equivalent of a modem), etc) until after work …
I was a previous fan of Bertram but they have not kept up with their offering. I’ve had there service for several years and had issues on occassion. In the past few years I have had continuous issue. Each time I call they indicate that …
I have been a customer for over 5 years and recently had to have a service call to “realign” the dish that picks up the wireless network signal. The main symptom was frequent drop out of the internet connection. On the phone the customer …
I highly recommend Bertram Wireless!! We have been with this company for close to a decade (perhaps longer; we were with them when it was Baycom) and couldn’t be more pleased. We live out in the country and Bertram Wireless is the BEST …
I have had Bertram for several years and have been pretty happy. I upgraded to the new freedom 450 service and I absolutely LOVE it!! I am able to watch Netflix now and its fantastic! The installer was very friendly and helpful, and when I call in they are always happy to help me out. I HIGHLY recommend Bertram!
We just signed up for the Freedom 450 service after having the 2.2 mbps service with GraniteWave for 6 years. We have not had time to evaluate the quality of the internet service yet so this review reflects our experience with the …
They sucked while I had the service and sucked even worse when I tried to cancel. They never informed me of their completely ridiculous auto-renewal policy and tried to stick me with a $250 cancellation fee. Fortunately Charter started …
I have been a Bertram customer for 4-5 years now. A few days ago I called in and spoke with Chris to try and figure out some issues I was having with my internet. He was able to change the signal, and since then, my internet has been …
Bertram knows that they do not meet service expectations and they don’t care, BEWARE of this company. Once there satellite is on the roof the service you receive is “no longer there problem.” the customer service is a mix between terrible, unhelpful, and heartless.
The install went great, and so far the internet service works well. I haven’t had time to use it much yet so too soon to know if there will be any issues. The installer went through everything with me and set up the router, did speed …
Buyer beware of the Scam service. They are running scared the shotty service they provide is now being challenged by a new provider (Star Communications) for rural areas. Bertram did not attempt to improve their service until this company …
Signed up 1 week from today, internet drops constantly. Called Bertram, the reps and techs were really nice. Came out a few days to replace faulty hardware. Thought that would do it. It did NOT. Paying a lot of money not to stream and game.
Chris (the third party installer) came out on time and called ahead as promised. He had done some pre-work (on his own time?) the previous night to make sure the installation went smoothly. I am very happy with the installation. I will …
While we would like to rate you 5/5, at this time, we will remain neutral until we determine if our issue can be remedied. We have had service from Bertram for quite a few years with very few problems at all. Due to our location, we are …
My download speed randomly dropped to 700kbps for the last two days. I called Bertram (Chris) and they sent out a technician to the tower within a half hour and got everything sorted out. The best part is that their towers have 4 panels …
I attempted to get service setup at my residence, waited 3 weeks to be scheduled/installed (after calling several times) and ended up going with one of their competitors who was able to schedule me right away.
Paying for 50 mbps service at an exceptionally high price for that rate….and am still lucky(once a week) to see a speed test above 15. It is far more common to see sub 5mbps results. Constant buffering and if you want to play any gaming…forget it…huge latency spikes will make any gaming impossible.
Very disappointing the provider can not assume responsibility for taking ownership of issues clearly on their end. Always try and pawn the issues back on the customer, their router, etc. Never assume ownership of problems with their …
Slower than molasses in the springtime. Long contract. Poor service. Dial up is faster. Updated to add: terrible and inconsistent speeds even after paying for an upgrade and purchasing an expensive new router. Icing on the cake came tonight with awful customer service.
I am from Azerbaijan and they had problem delivering pizza to my location, this is very bad service and I hope they have very bad problems in the future.
We moved to the area 7 yrs ago and kinda lived off the beaten path. Wife worked from home so we needed internet service.
Couldn’t have been happier going with Bertram. 7 years no issues. Wife worked …
Worst company ever. I pay for 15ms and usually get 5, in between 3pm and 10pm I get like 1 or 2ms. Can I pay the 33% of the bill and blame equiptment as to why they didnt recieve the full amount ? No I cant! Why can they provide 33% of the …
Not getting the speeds I paid for. Since November, I am experiencing a lot of buffering and slower speeds. Open a ticket and called Bertram with no help. I would have thought they would at least sent a tech to the house. Waiting for my contract to end so I can change providers.
Just had Bertram Internet installed in the house, Installer showed up a couple days later and with in an hour we had internet. Initially we had a few minor glitches with getting emails to work. I called Bertram Support, Jim and Rob were …
I would not recommend this company to anyone. I was a customer for 5 years, always paid on time. My service was sketchy…sometimes 13 Mb…sometime 2Mb. They had no interest in fixing the antenna aiming issues and poor install. When I …
I have been dealing with a internet outage and finally called in to get help. Rachel talked me through the trouble shooting and we found the problem. I ran over to get the part and now internet works like a charm.
This company is the worst. Their wifi is a joke. No support or customer service. We canceled our service and they wanted to charge us to come and take their equipment down. They came and took it down and now our TV antenna doesn’t work …
I’m so frustrated with their service, not only the internet service, but also the terrible customer service when you are having internet issues. When your having internet issues, instead of helping to get your service back, they become …
Took a week for someone to call me to get my internet hooked up. But even worse had a time frame from 10:30 to 2:30pm. Finally hit 3:15 I got a called from the installer that he would be here around 3:45 to 4. One I should have gotten a …
We’ve had this service for about 2 years, we did experience some ups and downs this past month but Matt was able to go above and beyond to resolve the issues we were having. He explained what was going on, continued contact, and solved the …
Do not use this company. Run away as fast as you can. It is overpriced service for the low speed they provide. For $25 to Verizon home internet or $50 to TMobile home internet you can save over $100 and double to triple your speed. …
Was a customer for 15+ years as it was my only option until late (now Starlink and T-mobile 5G home internet). When their service worked, it was fine. When it didn’t (several times per year) it was a nightmare. Every single time they …
Slow…
They don’t work with there customers
Reliable service. #holidaywithBertram
Heard there’s rats, no bueno.
Poor performance, poor customer service.
They have the worst service and reliability I have ever experienced.
Internet didn’t work most of the weekend. Of course no one in to help when you need them.
Horrible speeds are not good.
Reliable internet and when we have problems the customer service is excellent.
I live in the middle of no where and I have great internet service. #HolidayWithBertram
From customer service to technician, great service that was provided quickly and efficiently. Thank you Bertram!
Internet out again tried calling no answer and they are suppose to be open. Goes down too often. Long time customer Getting tired of all the broken internet
Wasn’t anything real serious but the tech handled it with easy and was very helpful. Pleasant experience.
Got the 15 Mpbs service. works most of the time. But weekly have no service or less than 0.1
Excellent service. Technician that came out was very polite and answered all our questions.
Terrible service. Constantly down. Rude tech support. Unfortunately they are our only option where we live. Way overpriced.
They do not have a 🏡 gh capacity phone system. …
The technician was really professional and knowledgeable. Hopefully our Internet will be faster and more reliable.
I have been a Bertram Internet customer for many years.
Always good service! #HolidayWithBertram
Absolutely horrible would not refer this company to my worst enemy. Bad customer service, bad technical support and it only worked half the time.
VERY HAPPY WITH THE WIRELESS INSTALL! FAST AND VERY NICE INSTALLER. THIS IS OUR FIRST DISH SERVICE AND HAPPY WITH THE SERVICE SO FAR!
Thought that I could get better service elsewhere. BOY, WAS I WRONG!!! Now I’m going back to Bertram, as a returning customer, I’m very excited to go back.
Internet goes out atleast once a week, they also limit “how much” internet you can use and will randomly slow down the service….
Long term looking at possible looking for a new service. Can’t watch a movie straight through and they only make excuses.
Good lnternet service, tech support has a very good crew, upgraded recently and are very happy with the service.
#HolidayWithBertram
Good so far, and had great costumer service. I have already seen the difference in internet speed. Would definitely recommend to others
Best thing we could have done is upgrade our service. Has been a huge improvement. Technician was very good
We have up and down internet they are always willing to work with us
Live out in boonies so we don’t have many choices
Some day it will work perfectly.
I have had bertram internet service for several years and it has always worked very well for me out in a rural area! #HolidayWithBertram
Great service much better than DSL. Install was quick and easy. Make sure you have a wireless router available when they come to install.
They’re trash. I never have service and it just randomly disconnects like 5 times a day. Absolutely the worst internet provider of all time.
Customer service reps always very courteous and friendly . Technician that came out to service was very knowledgeable and friendly. Upgraded my service last year and very happy I did!!
Very dishonest business, when I was with them unreliable Internet speeds, down all the time, and when you decide you had enough they try and keep you under contract if you look at the invoices it’ll say by paying this invoice you agree to another two-year term contract very dishonest people
Just don’t. I have to deal with 5-15 periods of no service every hour or so. It makes doing many things on the internet impossible. Find service elsewhere if it’s an option for you.
I love these guys. No problems since I started using their services 10 yes. Ago. Customer Service is great!
just got upgraded to the Freedom 450 service in Suring,WI technician who installed it was great and service is running flawlessy highly recommend
Thank you Alex for taking the time to explain things to us. Extremely helpful.
This internet provider may access areas that internet cannot reach, but its reliability and consistency is so unbelievably bad. For that reason I am giving it a 1/5.
Bertram wireless has been providing my internet service for a long time now. Always dependable and great service. #HolidayWithBertram
The installer was professional and the new upgraded service works great.
It meets all of our expectations. Thank you Bertram.
#HolidayWithBertram
We requested a higher internet speed. The technician came out to hook up the dish. Was very friendly and efficient. The internet works great very pleased.
Spoke to a representative, he said I’d be able to connect to a tower in my area, said a technician would call me to get everything set up. That was over 2 weeks ago!!
Extremely slow, unreliable service. Unfortunately, there is no good internet available out by us without paying a fortune or we wouldn’t have Bertram.
Great customer experience. Alex, service technician, explained everything and gave us options to consider. Unfortunately, we are in a bad area and unable to get a good line of sight with tower.
Horrible customer service. Melody will argue with you on the phone instead of finding a solution. Terrible internet service. Promise greatness and deliver garbage. Unfortunately they have you over a barrel as there is no other alternative in my location.
Super nasty employees…did not like doing business with this company!
Possibly the worst internet in the USA. They should pay me to take their service. I can get nothing else where I am. Oh how I wish a reputable provider would buy them out. Please avoid at all costs. I have to go to McDonalds for my downloads. Just crap nothing but!!
Keep a close eye on your monthly invoice, unapproved charges may appear. When you discover them, they will only reimburse the last 30 days, no matter how long it has been going on.
I have had Bertram wireless for a number of years. They always respond promptly to any issue I have had and the technicians seem very knowledgeable and are courteous.
We recently had an issue with our antenna falling over. They sent a technician over early the next week and he was up and done in 15min. Fixed the screw that was holding the base it and that was it!
This company is trash never get it it’s a warning and if it’s the only thing u can get exspect trash because everything they say is fake their speeds arent good it’s just plain HORRIBLE I WOULD RATHER USE A BRICK AS A ROUTER PEOPLE.
Everything is fine until your internet stops working on the weekend. There is no tech support available outside of normal business hours so no internet most of Sat and Sun. Unfortunately living in the country, we have no real other options.
I am very happy with the service we received from Bertram. The tech Brad was excellent! Personable, friendly, knowledgeable and was great to work with! I would definitely recommend!
I just got my freedom 450 rolling. Alex the tech was very friendly and professional. He walked me thru the steps and possible options for service. No data cap is a huge plus.
When I called to ask about service the person went over the difference and the prices. She was very nice. The tech that came out was very friendly and fast. I have been happy so far with them.
I’m paying for 3mb per second and half the time get 35kbs, even on utterly clear days and even late at night when network strain would presumably be at the lowest. If you need consistent Internet where you live and don’t want to frequently …
The technicians are always very knowledgeable and courteous. They explain what needs to be done before proceeding, go over the options, and make sure you understand everything veggie proceeding. They get the job done right the first time.
Have been a customer for a long time. Top notch customer service as well as providing a product that suits my needs. The few times I ever needed to contact them my concerns were immediately addressed in a very professional manner.
Charged us $250 to end contract when service was spotty. Said they should have been given more chances to work on service, but we contacted several times. Got better service elsewhere now.
Alex our tech was very professional and helpful. We upgraded from the Liberty which has gotten very unreliable to the Freedom 450. Need more time to see how this service works out.
Not reliable internet. It always seems to go out and is very intermittent at times. When you call, no one really gives you an answer or fixes anything. Starlink, here we come.
The only reason I use them is because they are better than the satellite service provider… the only other option where I live. I would probably get better servce with a DSL connection, except that the local phone company will not …
Service, both actual and customer, is poor and ridiculously overpriced for the performance you will get. Connectivity and speed has consistently decreased over time. Obviously, they realize the only people getting their service are those …
If you can avoid them I highly recommend it at all costs. They know many of their customers have limited options and will exploit it. They make you sign a 3 year contract. And it is $350 to get out of it early.
Absolutely terrible. The worst company ever in terms of service and support. There has been an issue with the tower we get our WiFi from for over 1/4 of a year and there has been no fix. They know that their customers have no other options and abuse that. Highly recommend staying FAR AWAY from this awful WiFi.
I have had Bertram for almost a year now. We will be switching just trying to locate another company in our area. Paying way too much for internet and can’t use it. Working from home has been a nightmare. I either have to go to my office or my parents house.
I have been with Bertram Wireless since July 2010 and have not had any problems. I do have a tower with the 450 upgrade. I talked with Lisa today and she answered my question immediately and I want to thank Alex for doing a great job putting up my tower! Thank you!
Don’t believe they can do what they say! I had a technician come out, waste 2 hours of my time to tell me I had to have the neighbor’s trees cut down, so afterfighting it out with the neighbor, and paying to have the trees cut down, they …
Alex (tech) was incredibly helpful. He was professional and pleasant, discussing ways to improve your overall reception. With many kids in the house, Bertram Wireless offers high speed downloading which works great for this season of life.
I have worked in support for VoIP for about 10 years now, and never have I called in and explained a double nat and had it fixed in under 40 minutes. …
I have been with Bertram Wireless for over 10 years. You never get the connection speed you’re paying for, but many of their users don’t know/realize this. I’m fed up with them. I’m looking for another provider.
Must take on more customers than their infrastructure can handle. I get perfect speed … at 2 am. But after work and i get the kids in bed its not even fast enough to load the speed test website. When it does work during normal hrs speed …
We have had Bertram Internet service for several years and it has always worked very well for us out in a rural area! We just upgraded our system and we can stream on multiple devices like never before!
#HolidayWithBertram
The problems with the service we have had in the past were taken care of very promptly and politely by the technicians, not only on the phone, but also by the one who came to our house. Questions asked were explained in ways that we …
Three-year contract, $300 early termination 44 Mb per second? Best speed test I ever had was about 4 Mb per second. Stay away from this place!
Terrible connection, reliability and customer service. I’m grateful another provider is offering service where we live as Bertram was our only option for years. Thankfully we’re no longer throwing (a lot of) our money down a rat hole
Living in the “boonies” it was hard finding an internet provider that services our area. We are so glad that someone referred Bertrams to us so many years ago! Service is great, updates are timely, price is reasonable. We have been with them ever since! #HolidayWithBertram
Bertram Wireless is the absolute worst company I’ve ever dealth with in my entire life. Their service is slower than dial-up internet and the customer service team always has a new excuse as to why its slow. Do not sign up for service with them! I have no idea how they stay in business the way they treat customers.
I would stay away. It was good when I first signed up for it about 3 years ago but now we do not get what we pay for. Supposed to be getting 6 mg down and was on with techs last night and getting less than 1.73 & 1.41 when we ran speed …
This service is fine if you use it between 2 am until 3 pm. The most I can get for 1.5 megs that I pay for at 7 pm is around .88-.93 I have done a number of speed test on different day and that what get so be careful on what you pay for. …
As a (former) user for almost 15 years (going back to when it was N-Connect), I was generally happy with the service although it was slow and had issues with connectivity quite often. It is a wireless technology and much like other wireless …
Weekend and service out again. Can’t leave message until Monday. Answering message says press 4 for network status. Press 4 and initial message repeats. Don’t trust a tech company that you can’t get service or even leave message on weekend because they don’t know how to program an answering machine.
We had John come out and install our internet, he was on time, very curious and explained everything. He did end up having to come back to finish installing our internet as we ended up needing a 10ft tripod to get a really good signal. He …
Bertram is the worst and most unethical company I have ever worked with. You purchase internet that is supposed to be up to 3MBPS and they deliver under 1 at most times. When you complain they do nothing to correct the problem and …
Don’t lock in to a 3 year contract. What you get by the end of the contract will be vastly different from the start of your contract. Don’t expect to be able to watch videos on the 5mbps plan, videos are throttled to roughly 70-80KB/s, …
They claim equipment that was purchased not rented is Bertram property even when you have the receipt. They make you pay installation for already installed equipment. They make you sign a contract when the out of date equipment is already …
Had poor service always. Many promises with no rresults. Said could get improved service by upgrading to high speed. Asked many times all the costs and it would be 135 equipment and10 one time rental fee. Asked again if there were any …
About a year ago we moved to the country where no other internet was available other than that nasty satellite kind. We heard about and contacted Bertram Internet who gave us John to help us determine tower height we needed and who did the …
Bertram Wireless bought out NConnect years ago. It is the only wireless internet offering for many people in the area apart from a Dish/Satellite solution, so they price gouge because they know they are many people’s only options. Most …
Tried satellite and DSL internet but these services never met our bandwidth needs. Since Bertram has upgraded their towers we switched back and our service has been excellent. I can actually use my DVR and other services of our satellite …
i am changing my review. after i posted my review i got a call from bertrand wireless and leesa the rep was very concerned about my review . i explained why and she upgraded me for free to the new 450 without paying all these extra charges. …
Most unorganized and dishonest business, the service itself is just not reliable it is down all the time. When you need a service call you can guarantee your getting charged no matter how long of a customer you’ve been. We recently upgraded …
Very disappointed with this company! No service after hours. Slow service. Days before someone can get to the house to look at a problem. Then I call to cancel and am told they need 30 days notice and I will be charged for the next month. …
I had a tech out to look at and fix my broken connection. He was very honest to my issue and most important he was on time. In terms of the service, I have had some crabby customer service people but in return I’ve had some great ones to …
Excellent company to deal with. Have had for almost 6 months now. Local based company with very friendly people when you call in. Had a part fail on the dish within the first few days. They promptly fixed the problem and didn’t charge …
Terrible ISP. Service is erratic, tech support is MIA, and their billing/collections is unethical bordering on fraudulent. Continued billing us after cancellation, demanded payment for retrieving their equipment after they said they would …
When it works, it is a nice product. Netflix, Skype and other services work well, when it is up.
We pay $158/month for 25Mb down, 3Mb up (Freedom 450 service). It is expensive, …
We have Internet service if you want to call it that. Recently we’ve had problems with the router not connecting. All I hear is it is not their issue. So I have Internet I can’t use. Thanks for the support.
Had a tech come out today, was just to move a cable, but he was on time, fast and did great work. He cared for my house, didn’t just put holes anywhere. I was very happy with him and Bertram. I’ve read some bad reviews prior to getting Bertram and was not sure I wanted to go with them, but I must say I am glad I gave it a shot.
We had an issue with our internet going in and out. Alex, the tech, came out and figured out it was definitely a router problem and also possibly a problem with where our antenna was located on our roof. He explained to me about what he …
We pay almost 1380 dollars a year just for 15 mb/s and we rarely get 2 mb/s. When we call the customer service they always blame the bad speeds on an old router but our router is less than half a year old and is one of the best you can get …
TERRIBLE!!!!! All around! Terrible service, terrible billing/collections, terrible/unethical contracts that they change and manipulate to suit their needs. After my contract ended they stated that “by paying my bill I entered into a new …
Pay $209+ a month for their commercial package so that I can work from home. Lose service randomly every once in a while. Last Friday it was down for hours, called a couple of times and told there was nothing they could do, they have people …
For the past year, have not been able to connect to the internet after 5pm. We have contacted Bertrams a few times, oh, they have tried to reboot our antenna, did not work, they want us to upgrade, not! Maybe they should put up more towers …
My family has been dealing with Bertram since we built our house in 2003. We’ve consistently called them and had the technicians come to our house because our service has always been a fraction of what we are supposed to be getting (we get …
Service goes out at least once a month, sometimes for over a day. The internet speed is poor as well (1.2 Mbs). Customer service often doesn’t answer or just hangs up the phone.
Overall I give Bertram Wireless a 3 star review based on my personal experience with them and their service. I started using them back in 2013 (before their Freedom 450 service) and had I left a review then, I would have given it a 1 star …
2 years ago I would have told people to only get if you cannot stick to a data cap that cellular and sat internet have. I worked for a Company Bertram bought and knew alot of the customer that went to Bertram. Recently I had the …
Where we live, bertram is our only option for wifi. At the time of writing this post, I am using my phone data as connecting to wifi makes everything slower than just using my data. We have to contact customer support at least once a week …
I put a 3 overall, but here’s how that actually breaks down, and what you should expect from Bertram as a company if you’re looking. This is after about 2-3 months with them. …
Do not let them fool you. If your internet does not work you might as well get a new provider. I’ve had to call various times and Bertram still has not fixed the solution of bad internet. I understand not working sometimes, but paying as …
Have had them for over a year. Had my first issue last Thursday where my internet went out. I wasn’t home and wasn’t able to look into it myself (restart my router, unplug the modem (or their equivalent of a modem), etc) until after work …
I was a previous fan of Bertram but they have not kept up with their offering. I’ve had there service for several years and had issues on occassion. In the past few years I have had continuous issue. Each time I call they indicate that …
I have been a customer for over 5 years and recently had to have a service call to “realign” the dish that picks up the wireless network signal. The main symptom was frequent drop out of the internet connection. On the phone the customer …
I highly recommend Bertram Wireless!! We have been with this company for close to a decade (perhaps longer; we were with them when it was Baycom) and couldn’t be more pleased. We live out in the country and Bertram Wireless is the BEST …
I have had Bertram for several years and have been pretty happy. I upgraded to the new freedom 450 service and I absolutely LOVE it!! I am able to watch Netflix now and its fantastic! The installer was very friendly and helpful, and when I call in they are always happy to help me out. I HIGHLY recommend Bertram!
We just signed up for the Freedom 450 service after having the 2.2 mbps service with GraniteWave for 6 years. We have not had time to evaluate the quality of the internet service yet so this review reflects our experience with the …
They sucked while I had the service and sucked even worse when I tried to cancel. They never informed me of their completely ridiculous auto-renewal policy and tried to stick me with a $250 cancellation fee. Fortunately Charter started …
I have been a Bertram customer for 4-5 years now. A few days ago I called in and spoke with Chris to try and figure out some issues I was having with my internet. He was able to change the signal, and since then, my internet has been …
Bertram knows that they do not meet service expectations and they don’t care, BEWARE of this company. Once there satellite is on the roof the service you receive is “no longer there problem.” the customer service is a mix between terrible, unhelpful, and heartless.
The install went great, and so far the internet service works well. I haven’t had time to use it much yet so too soon to know if there will be any issues. The installer went through everything with me and set up the router, did speed …
Buyer beware of the Scam service. They are running scared the shotty service they provide is now being challenged by a new provider (Star Communications) for rural areas. Bertram did not attempt to improve their service until this company …
Signed up 1 week from today, internet drops constantly. Called Bertram, the reps and techs were really nice. Came out a few days to replace faulty hardware. Thought that would do it. It did NOT. Paying a lot of money not to stream and game.
Chris (the third party installer) came out on time and called ahead as promised. He had done some pre-work (on his own time?) the previous night to make sure the installation went smoothly. I am very happy with the installation. I will …
While we would like to rate you 5/5, at this time, we will remain neutral until we determine if our issue can be remedied. We have had service from Bertram for quite a few years with very few problems at all. Due to our location, we are …
My download speed randomly dropped to 700kbps for the last two days. I called Bertram (Chris) and they sent out a technician to the tower within a half hour and got everything sorted out. The best part is that their towers have 4 panels …
I attempted to get service setup at my residence, waited 3 weeks to be scheduled/installed (after calling several times) and ended up going with one of their competitors who was able to schedule me right away.
Paying for 50 mbps service at an exceptionally high price for that rate….and am still lucky(once a week) to see a speed test above 15. It is far more common to see sub 5mbps results. Constant buffering and if you want to play any gaming…forget it…huge latency spikes will make any gaming impossible.
Very disappointing the provider can not assume responsibility for taking ownership of issues clearly on their end. Always try and pawn the issues back on the customer, their router, etc. Never assume ownership of problems with their …
Slower than molasses in the springtime. Long contract. Poor service. Dial up is faster. Updated to add: terrible and inconsistent speeds even after paying for an upgrade and purchasing an expensive new router. Icing on the cake came tonight with awful customer service.
I am from Azerbaijan and they had problem delivering pizza to my location, this is very bad service and I hope they have very bad problems in the future.
We moved to the area 7 yrs ago and kinda lived off the beaten path. Wife worked from home so we needed internet service.
Couldn’t have been happier going with Bertram. 7 years no issues. Wife worked …
Worst company ever. I pay for 15ms and usually get 5, in between 3pm and 10pm I get like 1 or 2ms. Can I pay the 33% of the bill and blame equiptment as to why they didnt recieve the full amount ? No I cant! Why can they provide 33% of the …
Not getting the speeds I paid for. Since November, I am experiencing a lot of buffering and slower speeds. Open a ticket and called Bertram with no help. I would have thought they would at least sent a tech to the house. Waiting for my contract to end so I can change providers.
Just had Bertram Internet installed in the house, Installer showed up a couple days later and with in an hour we had internet. Initially we had a few minor glitches with getting emails to work. I called Bertram Support, Jim and Rob were …
I would not recommend this company to anyone. I was a customer for 5 years, always paid on time. My service was sketchy…sometimes 13 Mb…sometime 2Mb. They had no interest in fixing the antenna aiming issues and poor install. When I …
I have been dealing with a internet outage and finally called in to get help. Rachel talked me through the trouble shooting and we found the problem. I ran over to get the part and now internet works like a charm.
This company is the worst. Their wifi is a joke. No support or customer service. We canceled our service and they wanted to charge us to come and take their equipment down. They came and took it down and now our TV antenna doesn’t work …
I’m so frustrated with their service, not only the internet service, but also the terrible customer service when you are having internet issues. When your having internet issues, instead of helping to get your service back, they become …
Took a week for someone to call me to get my internet hooked up. But even worse had a time frame from 10:30 to 2:30pm. Finally hit 3:15 I got a called from the installer that he would be here around 3:45 to 4. One I should have gotten a …
We’ve had this service for about 2 years, we did experience some ups and downs this past month but Matt was able to go above and beyond to resolve the issues we were having. He explained what was going on, continued contact, and solved the …
Do not use this company. Run away as fast as you can. It is overpriced service for the low speed they provide. For $25 to Verizon home internet or $50 to TMobile home internet you can save over $100 and double to triple your speed. …
Was a customer for 15+ years as it was my only option until late (now Starlink and T-mobile 5G home internet). When their service worked, it was fine. When it didn’t (several times per year) it was a nightmare. Every single time they …