It takes a lot of confidence to call yourself the best, but we can back it up. With nearly 20 years of experience and a stellar reputation for reliability and … See more
(Translated by Google) They pick up when they feel like it and have already done it several times. Today they left her again. One calls and they don’t answer …
(Translated by Google) Do your job well, don’t be lazy, pick up all the rubbish you throw away and take the bags tied up or heavy. Worst waste company ever. I will notify HOA about this. This has happened several times I have videos of my …
I tried to get service with these people I see their truck going up and down my dead end street every Wednesday. They kept arguing that they didn’t service this street and eventually hung up on me. Nope won’t be calling these rude back we’re very happily getting somebody else. I would happily pay more to nicer people.
The most ridiculous company I’ve ever had the misfortune of being forced to deal with. Billing is an absolute joke, they don’t ever provide copies of bills and then force you into auto pay where they randomly increase quarterly charges …
I have only good things to say about the guys who work our street. They are fast and efficient. They do everything they are supposed to do and do it well. We’ve never had a reason to complain. Good job, Best Trash!
This company hires the Worst employees (truck driver and trash collectors). HOAs be aware that Best Trash will intentionally pass up a trash receptacle even if you are stand there flagging them down. If you don’t like your job; QUIT!
Our HOA just switched from Texas Pride to Best Trash and we never had good service with Texas Pride, so since the switch Best Trash has emptied our Texas Pride trash cans and that is just mind blowing …They are still there and we …
Best trash is by far the garbage of trash companys because they hire a man who thinks it is okay to make cat calls to female customers they see well it’s not!!!!!
I see these guys sitting not even 10 feet from my door, so i hurry and take the trash. They sat there a little longer and drove off (they did see me bringing the can out).. who does that??
I have only had this trash company for a month but I couldn’t be happier. They have answers all my question and even came out to pick my trash up when I missed the trash pick up my first week in the neighborhood.
They are rude, unhelpful and none of them speak english. If you are going to live in the US learn the English language. It just so happens I am bilingual and they still ignore me. Can not believe it. This is a service company, with no service. Who ever the president of this company is needs to reevaluate his staff. POOR
Worst customer service and crews ever. I cannot believe we don’t have an option. They leave a mess all the time. They are taking community service and the fact that we have no choice for granted. Rude when you call… that is if they even answer the phone. PUSHING for a real company that cares about service!
Trash pick up day in South Woodlands Hill Kingwood,TX. My trash was taken out at 7:30 am. It did not get picked up. Crappy service. Oh how I miss Waste Managment
The trash collectors have nearly destroyed the cans i have. Its not like they cost money or whatever. If they had to provide the cans you can bet they wouldnt be throwing them around the street and breaking them.
wow, surprise these people are still in business, they are the worse customer service ever, they don’t let you explain things, and think they are always right, came to the neighborhood, never got an email from them, they come and pick up …
If there was a way to rate you 0 I would definitely . I just called to inquire about trash services and the lady who answered the call was so mean . She asked me what’s the name of the neighborhood and I said I have the address I don’t know …
The employees are very rude including the driver they act like they own the whole road and while the driver was reversing he almost ran over me he did not stop nor apologize just kept going they are very very rude
This is a trash pick up service and it is like trash itself!
Very poor in service! They do not even respond to your communication! Their voice mail box is also full and you can’t even leave a message! Very unprofessional!
I had extra trash from hurricane Harvey, nothing much just Wednesdays trash due to service being halted because of flooding. The extra trash did not fit in the approve “best trash” can so your crew refused to take it
This is the worst trash company in the world. Very bad customer service, I’ve put my recycling bin out twice with only recycling items and both times they’ve left it there without explanation as to why. I wish I could fire them, but there …
Terrible service. South Woodland Hills in Kingwood switched about a year ago from Waste Management to these guys. Trash cans remain unemptied, they spill trash when emptying the cans and don’t pick it up, and leave the cans in the middle of the drive way.
These people are absolute idiots. They claim to Coakley you and don’t. They send you nasty notices in the mail. Trash collection sure isn’t rocket science. Poor customer service, extremely rude — they just don’t care. I like to call them WORST Trash!
Horrible customer service. The guys throw your trash cans around or they leave them right in the middle of your driveway so you have to stop in the road to move the trash cans so you can actually pull into your driveway. Nobody ever answers …
HORRIBLE EXCUSE FOR A TRASH COMPANY.ALL THE REVIEWS U C HERE ARE RIGHT ON.GOING TO DO EVERTHING I CAN TO MAKE SURE OUR HOA GETS RID OF THESE FOLF.FOR GOOD.
The lazy ass person on the truck didnt feel like lifting the trash can so he just threw his arms up and told them to keep going. When I call, no one does anything to want to help.. They are correct with the name BEST TRASH. Thats all they provide is trash.
Would give 0 stars if possible. The Always leave trash on the floor. And now all of a sudden they say my trash bin is too big, it’s the same trash bin we have been using for almost 4 years now!
Great trash service, but terrible customer service when you call. Service lady has a nasty tone of voice and seems irritated that she has to answer calls.
I called today for information concerning trash pick up. I spoke to Casey she was so rude and abrasive. She has absolutely 0 customer service. I asked to speak with someone other than herself and she told me no one was available and to …
These guys simply don’t care about anyone or any thing. They throw the recycling in with the trash after I spent time seperating it, they throw the trash cans around like it’s a contest to break them and don’t care where they end up. And …
Came out running to put the trash on the sidewalk and they said it was too late. They weren’t going to pick it up because it wasn’t on the sidewalk already. They were a couple of houses down, hand’t reached mine yet. Plus, my street is a …
Terrible customer service! They only send 4 invoices per year and still manage to miss sending them to customers. They randomly forget to pick up your trash. Then when you call, no one answers. If by chance someone does answer, she’s rude. I’m petitioning my HOA to get rid of this company immediately.
Ourhomeowners association switched from Waste Management to Best Trash. Since the switch I have paid $139 total and my trash has not been picked up one single time. When I called to complain, they hung up on me. I am about to sue somebody. Y’all are messing with the wrong guy.
HOA switched to this provider. They are very unprofessional. They leave trash and thrown around on street. They have skipped houses during pickup. Customer care is useless as well.
Terrible customer service. DONT trust the “auto pay” as there is no confirmation of being enrolled and no guarantee the payment will go through. It’s a guessing game after that.
Basically, no customer service by voice. Automated system runs in circles, nobody to talk to. No much info on website. Looks like startup company. No recycling pickup for 2 weeks (yes, it is a new construction area but regular trash pickup works). I am flooded in recyclable packing paper and cardboxes from moving in.
Between driving like drunk people down the streets and almost front ending me to breaking our can because they drop it so hard to getting grease all over our cans to cutting the edge of my can hitting it so hard on the truck to leaving …
This is the worst trash company. They often leave trash on the street or don’t empty the cans out completely. I have also had occasions where they see me bringing out my bin and drive right past me. Awful company
I called for a “quote” in June of 2016 only to check prices since 3 companies can do the job in my area. They send me something on the mail with a price. 6 months later I get a bill with late fees and other stuff which blew my mind since …
Leave trash debris all over the place. Constantly not getting all the trash bags. When you call lady is rude. I guess because we are forced to pay for their services through neighborhood HOA choice they don’t feel like they need to provide good service. If you have the choice- don’t choose them!
Our neighborhood is new to this business “Best” trash? Several times, the garbage men would leave my trash can in the middle of my drive way causing me to park my car, get out of the car, move the trash can out of the way, then get back in …
Absolutely worst. They don’t empty the trash cans all the way. Will open your trash bin, pick out a bag and then leave the rest. They scatter trash all over the roadway. Really is a GARBAGE company!!!
This company by all mean has improved and are very friendly, i’ve noticed the past reviews and is a company that has just started building up and hiring better staff. They do a wonderful work for my neighborhood and i see how hard these men …
Garbage men keep leaving my trash on the ground, either spilling it out of my cans and not picking it up or actually digging in my trash cans and taking things out. No I am not putting banned items in my trash. This is happening every single trash day.
Horrible customer service! Do not hire them! Since they didn’t come pickup the trash and recycling for over two weeks after hurricane Harvey we had extra trash which wouldn’t fit in their can. We put it in another can we had instead of …
DO NOT EVER USE THIS COMPANY! I paid my bill online and they refuse to send someone out to get my trash when they literally just left my street!! I called and they said it takes 3-5 business days to process when paid online yet I had to pay …
Some of these reviews lead me to believe the people leaving them were already mad when they called because when I called and spoke to Christie, she was an absolute joy to speak with and handled my issue immediately with the utmost professionalism.
Best Trash has always been very good with me. They always put my can back on the side my house when they don’t have to, and don’t leave a mess. I tip them during Christmas, and leave them ice cold water in the summer. They work hard in any type of weather condition, and I truly appreciate those guys for what they do everyday. THANK YOU!
This has to be the worst customer service and pick up crew. They make a mess and keep going. Was asked who took my trash out and when I mentioned someone helped me, she quickly said, we don’t pick up trash if someone else does it. It’s my …
They service by neighborhood twice a week. We’ve never had any issues. The workers are fast and kind. My son loves seeing them. They wave at him and even honk their horn.
We recently had an incident where one of the trash men broke the wheel off of one of our trash cans (possibly by throwing it, which they have a tendency to do). We called the company and were immediately contacted by a service man in our …
Great service, been using them the past 4 years. They pick up about anything, just see their website for full details. I’ve had no issues disposing waste even with large house or yard projects.
This is the worst Trash company. They miss to pick up the trash several times and did not keep their promises to come back to pick them up on the next day. I do not recommend them to anyone.
They have no patience, they were in such a rush to leave the neighborhood they almost rans over two kids who were crossing the streets. Pay attention its 7am people are out and about going to work and school. They need to have more trucks …
This would have been a 5 star review, because they have actually done a great job for the past 2 years. But the customer service I received today over the phone and with recycling pick up was so rude. In my HOA, we are required to leave our …
Poor customer service initially… What appeared to be a one girl office was very unfriendly, with a major attitude during my first encounter. A girl named Amy told me specifically that she did EVERYTHING for the company, sent the mail, …
Worst waste management company ever. No courtesy or professionalism, no public relations, just plain rude. Because they are the only one zoned to hunters ridge they don’t value you their clientele. Who decide who get to be the waste company for the area, and why don’t we have a choice to choose who we want to pick up our trash.
The amount of trash they leave behind is astonishing. DEBRIS EVERYWHERE Trash cans are often left wherever. Ive literally had to walk two houses down just to retrieve my trash can. The trash cans are also way too small.
Terrible crews! And Terrible customer service!! I sat and watched them pick up HALF of my recycling(a few flattened cardboard boxes). When I called to complain, I received terrible customer service from some dumb sounding teenager with a …
Broke my trashcan. I have no ideas how you guys manage to break this strong trashcan. This was my personal trashcan not the one you guys provided. I am expecting a phone call and a replacement for my personal property.
Sujith Abraham
This company is horrible you call an not answering I can believe the I didn’t receive my trash bin they getting pay for the service this is the worst company I don’t understand why we don’t pick ur own provider.
Incredibly unprofessional…
Sienna Plantation switched to Best Trash. I’m not a tree hugger, but I do believe in recycling. We have five kids, so we produce a lot of paper, plastic, glass, …
My neighborhood switched to Best Trash many years ago. I’ve been really impressed with them. I’ve seen bags break and they sweep it up. The crews have always been friendly and helpful. I’ve known crews of several other companies to complain …
This company tends to leave trash behind only doing half the job and often leaving a mess and tipped over trash cans behind. They do not return calls and have very vague policies so that you are always in the wrong. Very disappointing and not professional or convenient at all.
RUDE PEOPLE! I spoke with One of the owners Matthew May and explained about the lack of performed services, they came out on a Saturday and Walter decided to take one of my garbage cans without informing me. I called our MUD 81 which …
Christie Leighton @ Best Trash- Needs further training, and needs to be demoted. Worse customer service. Accused my neighbors of stealing my recycling can. I sent them video evidence that it was never dropped off in the first place. Just …
We have had several problems with this company since our neighborhood hired them. The worst problem is, though they charge our community for recycling services,, yet they were caught taking our recycle trash and putting it in the regular …
I called best trash Wednesday (12/29/21) to ask why they didn’t pick up the card board boxes left over Christmas presents and a box with trash bag in it, they lady on the phone hung up on me. I called back several times and no one answered. They service has been horrible from day one!
Lots of trash collection rules. Failure to comply means no trash collection unless you pay more money for a service you already pay for. Customer service is rude and inflexible.
Wish I could give negative stars. Awful customer service at the office, completely unresponsive. No way to independently update auto-pay online (what year is it?). I won’t even get into the actual trash pick up
Thank you Mr.Dan so much for serving my community I really appreciate what you do and your hard work It only so much you can do but I respect you to the highest .Thank to all Teammates who come out to do what rights and keeping community clean and safe.
Despite the schedule on the company website indicating they were operating normally during the holidays, no trash service was provided. Phone calls go unanswered – you’re shuttled off to an autoattendant, which then directs you to leave …
Definitely not surprised by all the bad reviews. This company leaves trash all over yard. They picked half of my trash and left tied up bags even though their website stats that it picks up tied up bags not in trash containers.
So I called two weeks ago and was told I would get my trash cans the following Wednesday two weeks went by and I still have not received them I just got off the phone with them and was told I was never even put on their schedule and now I …
the people at the office are rude when i called they were being super hard to work with and when we hanged up i was going press the end button and the person was talking bad about me!!!
We been using their service for the past 15 years and had no problem. I’ve called them about a service and they called me right back. They lady on the phone answered my question and was professional.
Absolute horrible, sloppy work. When trash is oicked up, trash debris is left on streets, our cans are left in the muddle of the street, turned over, sometimes damaged from their mishandling. Will rip open bags to see what is inside and not take it if they don’t want too. Do not use this service. AWFUL!!
I believe the company does not treat their employees properly because I ask myself why are they so mad at 7am in the morning? All I had was regular weekly garbage. The wheels on my practically new trash can were completely broken off and …
Worst Trash.. Not Best!!! They do not actually want to pick up trash!! Since my HOA signed with them they leave the trash more often then they take it. They have so many stupid rules to their trash pick up. I have really nice trash cans …
I wish that I was allowed to give a zero star review because I do not get the service that I am paying for and will talk to the HOA about a new provider. They only pickup the 1 bag they want and you are out of luck if you have more than 1. …
I suggest changing the name to worst trash! They pass by and don’t pick up the trash leaving it stinking and causing diseases, I wish I would be able to know why!
Two weeks in a row they have not picked up my trash in Grand Lakes. I have called multiple times. Terrible. I will go to be HOA to move they dump this poor company.
They throw our bins anywhere, across the street, next door, wherever it lands. Naturally the bins were mixed up which resulted in it being taken. I called to get the ID number on my bin to locate it. I found out those numbers are just there …
The workers leave trash on the floor and always block the driveway with the trash bin and they also damage the trash bin. You would think taking out trash should be easy .🙄 …
The guy looked into our recycling and walked away. This is the absolute worst trash service. Our Mudd has contacted them to service our neighborhood recently. They are always late.
My trash container has been missing, since pickup day. I called and spoke with one of their representatives. She kept repeating herself saying I was liable for the missing container. When I asked if I could speak with a manager she stated …
This is the 3rd Friday in a row, where the trashmen did not pick up my recycle. I recorded 1 man looking inside the bin and leaving it there. They also did this too neighboring bins as well. I tried to get their attention and ask why they …
They wouldn’t take “ultra-strong” (Hefty) doubled up, half-filled 30-40lb bags with sod in them. They do say they don’t take sod on their website. But why not? It’s just clean grass and dirt and I made sure the bags were not too heavy according to their own rules (40lb or less).
They take everything and leave the area totally clean – their people are also very personable and hard working. We had our trees trimmed and there was big pile out there – all bundled up but big and they took everything. We have had a few …
Best Trash often misses pickups and does not notify homeowners. Specifically today Monday 1/3/22 recycling is scheduled to be picked up. The company did not complete the pick up and the neighborhood’s boxes and recycling has not been picked …
They come through they grab your stuff and then just throw your cans back in your yard or your recycling bins just get chunked in the road they have no regard for peoples property. I’ve literally seen them throw a can and it hit somebody’s car and they just left.
Very unprofessional and don’t care about your property. They THROW the trash cans down and they don’t care if they land in the road or in the middle of the driveway where I can’t get in. I have never encountered a company that is this uncaring and rude. They all need to be replaced!
I was just hung up on by the customer service representative. How rude, they don’t care about their customers. Yet those of us that live in an HOA have to deal with their immaturity and rudeness. I will let the HOA know my complaint!
they broke the wheels off my recycling bin 4 weeks ago and told me to leave it out and someone would be by to replace it… a month later and it still hasn’t been replaced.
This is the worse trash company in the houston area. not professional, you call and they don’t care at all. At some point we would have to seat outside of the house so they would see us and pick up the trash. a lot of times they would pass by and skip houses. is just a horrible company all around
Worst trash company I’ve ever had. Unprofessional staff at the office was rude. They removed the dog pop bags from my trash and ran them over. It has happened several times now. No apology when I called the office. Would y’all want to come home this?
Recycle bin was exchanged by the Best Trash pick up team with someone else’s dirty can and now Best Trash asking us to pay for replacement. Poor customer service.
We have been forced to use this company for years. Over the last 2 years the service has really degraded her in the cypress area. The workers are lazy. The often come late, leave trash in the cans, leave cans on their side on the ground and …
I emailed them to make sure when heavy trash pick up was. I got a response quickly.
I placed the trash the nigth before and they skipped my whole trash. They just …
Called multiple times and finally got someone to answer after leaving a message 2 times about a past due bill. This was the first paperwork I had seen on this so I was a little taken back because we had setup auto pay. Card was declined …
They opened up my bags of trash and just left it there, and when I asked them why they won’t take it they ignored me. It’s unbelievable that some of people taxes go towards this company.
Updating my review, shortly after my review I was contacted via email to say, I had service and was set up through possibly my lease. Thank you for responding. I am very happy with my service. My collectors do a great job of returning my …
I am so super grateful I had a positive experience with this best trash today. To be honest with you not just today, but I have had a positive experience since I have been in my residence. They pick up my trash on time and there’s no …
Apart from Being rude and unprofessional by catcalling women, but they also are very messy sometimes leaving some trash on the floor. Always coming at different times, never a specific time. When trying to reach out no answer and when they …
To say this company is a joke would be a massive understatement. The work Best Trash performs is sloppy at best and the customer service at their office is non-existent as they do not respond to phone calls or inquiries via their website.
I just moved to a new subdivision that uses this company. No trash/recycling cans were at the home prior to move in. I called to ask them when I would receive the bins because I didn’t like sitting trash on the curb. I was told I have to …
I have been with this company for years and I’m rating two stars because their customer service is awful. I continue to receive late fees even if the bill is delivered AFTER the due date. Trying to get a live representative is impossible …
This not the first time, and all recorded on camera! They open the trash can, cut the trash bag and closed the lid. And just left it there and didn’t pick it up!! I wish I can add a video of it.
If I could give zero stars I would do they not communicate with their drivers? I paid my bill early this morning and lo and behold get home at 6pm and my trash was still on the curb. Now I’m hating that I moved in this area this company is horrible
WARNING: Drivers will refuse service and aggressively attempt to intimidate you if you question them. They refused to empty one of my unbranded garbage cans because they did not like the green and yellow color (trash totes are not provided …
Best Trash hasn’t collected my trash in the bin in 2 weeks. Now it’s full of maggots and bugs. I’ve reached out to them several time no response. I flagged a driver down last week he shrugged at me when I asked why my trash wasn’t being collected.
I don’t understand the 1 star reviews. We love our workers. My son is obsessed with trash trucks and has 8 toy trucks he can’t stop playing with. Our trash crew always goes out of their way to show my son attention. Waving, yelling hello, …
FAIL! (It shouldn’t be this hard.)
I’ve called (and left a voicemail message); I’ve emailed (twice, the last one > 5 days ago). You ghosted me. And trash is piling up in my garage! …
We have been switched to this company by our Mud District today was the first day of pick up I have a full trash bin and they didn’t empty it instead they left a tag saying we can’t use the can we paid for which means not only do I have …
Trash customer representatives are really Trash behavior. For setting up trash can etc for the new home, there is absolutely no customer care. I think we pay for this trash a lot through Water/Garbage, why don’t they treat us properly. Sienna mud need to provide feedback or look for alternatives.
Should be called worst trash. After 2 months of emptying my receptacles after they told me I had to buy another the trash man stops and says they are not emptying my extra one anymore because it’s to big even though it’s the same size as the one they use.
They’re not the best. Getting our trash cans was a hassle. No one in the office answered the phone for weeks. I almost had to pay someone to take our trash. Getting them to take all my trash is a hassle as well. For some reason they NEVER …
It’s 2023. It’s time for Best Trash to get a modern website. You know, where you can actually have an account and pay a bill online, and not just guess the amount owed (if paying late, plus fees, tax, etc.) For example, I was out of town …
I have never had a bad experience with Best Trash. I feel like these reviews should be looked into. If you don’t pay your bill, water and trash they wont pickup. If you have a car parked in front of or behind the trash they wont pickup. …
They picked up everyone’s recycling but ours. We have them on camera touching/moving the trash can, but then putting it back. We alerted our HOA About the situation , it will stay at the curb until picked up. Kept calling customer service, no help at all.
This company has unprofessional people working for them. The guy went to the side yard and starting rinsing himself from my hose. I went outside to tell them that’s trespassing, they said it was not my property the audacity to tell me …
(Translated by Google) The best
(Original)
Los mejores
(Translated by Google) Very good company
(Original)
Muy buena compañía
(Translated by Google) Very good
(Original)
Muy bueno
(Translated by Google) It’s good what they do to keep Houston tx clean I like it …
(Translated by Google) Very good company and offers free work
(Original) …
(Translated by Google) They pick up when they feel like it and have already done it several times. Today they left her again. One calls and they don’t answer …
(Translated by Google) Do your job well, don’t be lazy, pick up all the rubbish you throw away and take the bags tied up or heavy. Worst waste company ever. I will notify HOA about this. This has happened several times I have videos of my …
(Translated by Google) they do not want to collect this garbage and it is tied as specified on the website that it should be. they are small. …
I tried to get service with these people I see their truck going up and down my dead end street every Wednesday. They kept arguing that they didn’t service this street and eventually hung up on me. Nope won’t be calling these rude back we’re very happily getting somebody else. I would happily pay more to nicer people.
The most ridiculous company I’ve ever had the misfortune of being forced to deal with. Billing is an absolute joke, they don’t ever provide copies of bills and then force you into auto pay where they randomly increase quarterly charges …
I have only good things to say about the guys who work our street. They are fast and efficient. They do everything they are supposed to do and do it well. We’ve never had a reason to complain. Good job, Best Trash!
This company hires the Worst employees (truck driver and trash collectors). HOAs be aware that Best Trash will intentionally pass up a trash receptacle even if you are stand there flagging them down. If you don’t like your job; QUIT!
Our HOA just switched from Texas Pride to Best Trash and we never had good service with Texas Pride, so since the switch Best Trash has emptied our Texas Pride trash cans and that is just mind blowing …They are still there and we …
Is the best trash
This company sucks
Worst trash
Great company.
Worst Trash !!
WORST CUSTOMER SERVICE EVER!!!!!!!
the flood took my trash barell
This place is TRASH….no response, no one answers…..total dumpster juice!!!
Horrible customer service and lost my check on several occasions!
I don’t recommend them to anyone
Worst customer service , worst service – they least bother to respond & hang the phone right on face.
Bad
Dangerous drivers, and they destroy the trash cans on purpose I feel.
It would be nice if they would pick up the trash instead of digging through the trash leaving a mess!
They pick up your trash when they want. Some days they just don’t pick up??
Horrible service, if people were not forced to use them they would be out of business in a week.
Horrible just horrible never heard of best trash waste management is way better
They returned my call promptly a gave me the info I was looking for!
Great event
These guys on our route really suck.
I have no problem with Best Trash – good service.
These idiots dragged their trashcan along half the length of my new truck and put a huge scratch on my vehicle.
This company handles our neighborhood trash disposal. Just have this to say,”Fast and Effective!”
Excellent
They don’t pick up all the trash all the time.
WORST TRASH COMPANY EVERRRRRR
They should change their name to Worst Trash. They leave so much of the trash that they collect on the ground.
Best trash is by far the garbage of trash companys because they hire a man who thinks it is okay to make cat calls to female customers they see well it’s not!!!!!
They destroy my trash can and pieces of trash went to everywhere…. not good service , everytime they pick up trash , my trash can gets damage
I see these guys sitting not even 10 feet from my door, so i hurry and take the trash. They sat there a little longer and drove off (they did see me bringing the can out).. who does that??
Consistently great service over the last 15 years that they’ve served us.
These guys are fast friendly and efficient!
They would be one of the “Best” if they can pick trash up the day after a holiday.
Our neighborhood switched to Best Trash and I would like to say they are doing a great job they go beyond I want to thank you for your service .
I have only had this trash company for a month but I couldn’t be happier. They have answers all my question and even came out to pick my trash up when I missed the trash pick up my first week in the neighborhood.
How heavy can a trash bag be so they won’t lift it up and take it away? Service sucks!
Best Trash has been doing a great job serving our community for many years. I highly recommend this trash collection service.
Haven’t had any issues. They come like clockwork and pick up everything.
They are rude, unhelpful and none of them speak english. If you are going to live in the US learn the English language. It just so happens I am bilingual and they still ignore me. Can not believe it. This is a service company, with no service. Who ever the president of this company is needs to reevaluate his staff. POOR
Worst customer service and crews ever. I cannot believe we don’t have an option. They leave a mess all the time. They are taking community service and the fact that we have no choice for granted. Rude when you call… that is if they even answer the phone. PUSHING for a real company that cares about service!
Trash pick up day in South Woodlands Hill Kingwood,TX. My trash was taken out at 7:30 am. It did not get picked up. Crappy service. Oh how I miss Waste Managment
The trash collectors have nearly destroyed the cans i have. Its not like they cost money or whatever. If they had to provide the cans you can bet they wouldnt be throwing them around the street and breaking them.
Did not take one of my garbage cans and empty.
Always the best service love this company!
The workers won’t lift a bag over 40 lb. Even Southwest allows 50 lb. Come on man.
wow, surprise these people are still in business, they are the worse customer service ever, they don’t let you explain things, and think they are always right, came to the neighborhood, never got an email from them, they come and pick up …
If there was a way to rate you 0 I would definitely . I just called to inquire about trash services and the lady who answered the call was so mean . She asked me what’s the name of the neighborhood and I said I have the address I don’t know …
The employees are very rude including the driver they act like they own the whole road and while the driver was reversing he almost ran over me he did not stop nor apologize just kept going they are very very rude
This is a trash pick up service and it is like trash itself!
Very poor in service! They do not even respond to your communication! Their voice mail box is also full and you can’t even leave a message! Very unprofessional!
2 weeks for a repair or replacement for a broken bin
Worst company ever
The lady driver was in front of me and she speed the truck to no pick up my trash …
I had extra trash from hurricane Harvey, nothing much just Wednesdays trash due to service being halted because of flooding. The extra trash did not fit in the approve “best trash” can so your crew refused to take it
This is the worst trash company in the world. Very bad customer service, I’ve put my recycling bin out twice with only recycling items and both times they’ve left it there without explanation as to why. I wish I could fire them, but there …
Terrible service. South Woodland Hills in Kingwood switched about a year ago from Waste Management to these guys. Trash cans remain unemptied, they spill trash when emptying the cans and don’t pick it up, and leave the cans in the middle of the drive way.
These people are absolute idiots. They claim to Coakley you and don’t. They send you nasty notices in the mail. Trash collection sure isn’t rocket science. Poor customer service, extremely rude — they just don’t care. I like to call them WORST Trash!
Horrible customer service. The guys throw your trash cans around or they leave them right in the middle of your driveway so you have to stop in the road to move the trash cans so you can actually pull into your driveway. Nobody ever answers …
HORRIBLE EXCUSE FOR A TRASH COMPANY.ALL THE REVIEWS U C HERE ARE RIGHT ON.GOING TO DO EVERTHING I CAN TO MAKE SURE OUR HOA GETS RID OF THESE FOLF.FOR GOOD.
They don’t answer phone calls. They damaged my trash container. Customer service needs to improve.
The lazy ass person on the truck didnt feel like lifting the trash can so he just threw his arms up and told them to keep going. When I call, no one does anything to want to help.. They are correct with the name BEST TRASH. Thats all they provide is trash.
Would give 0 stars if possible. The Always leave trash on the floor. And now all of a sudden they say my trash bin is too big, it’s the same trash bin we have been using for almost 4 years now!
Great trash service, but terrible customer service when you call. Service lady has a nasty tone of voice and seems irritated that she has to answer calls.
They combine trash and recycle in the same truck!
Edit: THEY ARE STILL TERRIBLE!
I called today for information concerning trash pick up. I spoke to Casey she was so rude and abrasive. She has absolutely 0 customer service. I asked to speak with someone other than herself and she told me no one was available and to …
These guys simply don’t care about anyone or any thing. They throw the recycling in with the trash after I spent time seperating it, they throw the trash cans around like it’s a contest to break them and don’t care where they end up. And …
Best Trash does a Great job week in and out , their guys are great always smiling even in this heat . Thank you
Came out running to put the trash on the sidewalk and they said it was too late. They weren’t going to pick it up because it wasn’t on the sidewalk already. They were a couple of houses down, hand’t reached mine yet. Plus, my street is a …
Terrible customer service! They only send 4 invoices per year and still manage to miss sending them to customers. They randomly forget to pick up your trash. Then when you call, no one answers. If by chance someone does answer, she’s rude. I’m petitioning my HOA to get rid of this company immediately.
Ourhomeowners association switched from Waste Management to Best Trash. Since the switch I have paid $139 total and my trash has not been picked up one single time. When I called to complain, they hung up on me. I am about to sue somebody. Y’all are messing with the wrong guy.
HOA switched to this provider. They are very unprofessional. They leave trash and thrown around on street. They have skipped houses during pickup. Customer care is useless as well.
Terrible customer service. DONT trust the “auto pay” as there is no confirmation of being enrolled and no guarantee the payment will go through. It’s a guessing game after that.
Morton Ranch Subdivision
Well on 3/11/2016 at 0854 a.m I observed three males, one driver and two …
Basically, no customer service by voice. Automated system runs in circles, nobody to talk to. No much info on website. Looks like startup company. No recycling pickup for 2 weeks (yes, it is a new construction area but regular trash pickup works). I am flooded in recyclable packing paper and cardboxes from moving in.
Between driving like drunk people down the streets and almost front ending me to breaking our can because they drop it so hard to getting grease all over our cans to cutting the edge of my can hitting it so hard on the truck to leaving …
Hard hard is it to take the extra trash? Your customer service is atrocious.
This is the worst trash company. They often leave trash on the street or don’t empty the cans out completely. I have also had occasions where they see me bringing out my bin and drive right past me. Awful company
I called for a “quote” in June of 2016 only to check prices since 3 companies can do the job in my area. They send me something on the mail with a price. 6 months later I get a bill with late fees and other stuff which blew my mind since …
Leave trash debris all over the place. Constantly not getting all the trash bags. When you call lady is rude. I guess because we are forced to pay for their services through neighborhood HOA choice they don’t feel like they need to provide good service. If you have the choice- don’t choose them!
Our neighborhood is new to this business “Best” trash? Several times, the garbage men would leave my trash can in the middle of my drive way causing me to park my car, get out of the car, move the trash can out of the way, then get back in …
Absolutely worst. They don’t empty the trash cans all the way. Will open your trash bin, pick out a bag and then leave the rest. They scatter trash all over the roadway. Really is a GARBAGE company!!!
This company by all mean has improved and are very friendly, i’ve noticed the past reviews and is a company that has just started building up and hiring better staff. They do a wonderful work for my neighborhood and i see how hard these men …
The driver and the two recycling crew members that picked up the bins on my street we just the nicest to my 3 yr old son. …
Garbage men keep leaving my trash on the ground, either spilling it out of my cans and not picking it up or actually digging in my trash cans and taking things out. No I am not putting banned items in my trash. This is happening every single trash day.
Horrible customer service! Do not hire them! Since they didn’t come pickup the trash and recycling for over two weeks after hurricane Harvey we had extra trash which wouldn’t fit in their can. We put it in another can we had instead of …
Worse trash company. Our neighborhood just got switched over to this trash company and they’re already having Having problems picking up trash.
DO NOT EVER USE THIS COMPANY! I paid my bill online and they refuse to send someone out to get my trash when they literally just left my street!! I called and they said it takes 3-5 business days to process when paid online yet I had to pay …
Some of these reviews lead me to believe the people leaving them were already mad when they called because when I called and spoke to Christie, she was an absolute joy to speak with and handled my issue immediately with the utmost professionalism.
Best Trash has always been very good with me. They always put my can back on the side my house when they don’t have to, and don’t leave a mess. I tip them during Christmas, and leave them ice cold water in the summer. They work hard in any type of weather condition, and I truly appreciate those guys for what they do everyday. THANK YOU!
Their employees broke my can they we’re supposed to come out and repair it and they still haven’t showed up
This has to be the worst customer service and pick up crew. They make a mess and keep going. Was asked who took my trash out and when I mentioned someone helped me, she quickly said, we don’t pick up trash if someone else does it. It’s my …
They service by neighborhood twice a week. We’ve never had any issues. The workers are fast and kind. My son loves seeing them. They wave at him and even honk their horn.
We recently had an incident where one of the trash men broke the wheel off of one of our trash cans (possibly by throwing it, which they have a tendency to do). We called the company and were immediately contacted by a service man in our …
Lol unbelievable how small those trash bins are🤦🏽♀️ Best Trash(zero stars) smh …
Regular trash removal. They always leave my trash can on the street.
They’re the worst. Miss pick ups and the workers in the truck are the rudest and talk trash to homeowners.
This company is trash just like them bunch of lazy no good poor excuses of human beings there very low even for them
Great service, been using them the past 4 years. They pick up about anything, just see their website for full details. I’ve had no issues disposing waste even with large house or yard projects.
This is the worst Trash company. They miss to pick up the trash several times and did not keep their promises to come back to pick them up on the next day. I do not recommend them to anyone.
They have no patience, they were in such a rush to leave the neighborhood they almost rans over two kids who were crossing the streets. Pay attention its 7am people are out and about going to work and school. They need to have more trucks …
This would have been a 5 star review, because they have actually done a great job for the past 2 years. But the customer service I received today over the phone and with recycling pick up was so rude. In my HOA, we are required to leave our …
Poor customer service initially… What appeared to be a one girl office was very unfriendly, with a major attitude during my first encounter. A girl named Amy told me specifically that she did EVERYTHING for the company, sent the mail, …
Worst waste management company ever. No courtesy or professionalism, no public relations, just plain rude. Because they are the only one zoned to hunters ridge they don’t value you their clientele. Who decide who get to be the waste company for the area, and why don’t we have a choice to choose who we want to pick up our trash.
The amount of trash they leave behind is astonishing. DEBRIS EVERYWHERE Trash cans are often left wherever. Ive literally had to walk two houses down just to retrieve my trash can. The trash cans are also way too small.
Terrible crews! And Terrible customer service!! I sat and watched them pick up HALF of my recycling(a few flattened cardboard boxes). When I called to complain, I received terrible customer service from some dumb sounding teenager with a …
Broke my trashcan. I have no ideas how you guys manage to break this strong trashcan. This was my personal trashcan not the one you guys provided. I am expecting a phone call and a replacement for my personal property.
Sujith Abraham
This company is horrible you call an not answering I can believe the I didn’t receive my trash bin they getting pay for the service this is the worst company I don’t understand why we don’t pick ur own provider.
Incredibly unprofessional…
Sienna Plantation switched to Best Trash. I’m not a tree hugger, but I do believe in recycling. We have five kids, so we produce a lot of paper, plastic, glass, …
My neighborhood switched to Best Trash many years ago. I’ve been really impressed with them. I’ve seen bags break and they sweep it up. The crews have always been friendly and helpful. I’ve known crews of several other companies to complain …
This company tends to leave trash behind only doing half the job and often leaving a mess and tipped over trash cans behind. They do not return calls and have very vague policies so that you are always in the wrong. Very disappointing and not professional or convenient at all.
RUDE PEOPLE! I spoke with One of the owners Matthew May and explained about the lack of performed services, they came out on a Saturday and Walter decided to take one of my garbage cans without informing me. I called our MUD 81 which …
Christie Leighton @ Best Trash- Needs further training, and needs to be demoted. Worse customer service. Accused my neighbors of stealing my recycling can. I sent them video evidence that it was never dropped off in the first place. Just …
Worst trash company around. The customer service is the rudest you will ever deal with.
We have had several problems with this company since our neighborhood hired them. The worst problem is, though they charge our community for recycling services,, yet they were caught taking our recycle trash and putting it in the regular …
I called best trash Wednesday (12/29/21) to ask why they didn’t pick up the card board boxes left over Christmas presents and a box with trash bag in it, they lady on the phone hung up on me. I called back several times and no one answered. They service has been horrible from day one!
They routinely do not pick up my trash but will pick up my neighbors
Lots of trash collection rules. Failure to comply means no trash collection unless you pay more money for a service you already pay for. Customer service is rude and inflexible.
Wish I could give negative stars. Awful customer service at the office, completely unresponsive. No way to independently update auto-pay online (what year is it?). I won’t even get into the actual trash pick up
They are not picking up our trash. It’s been a week and trash is piling up, but they keep taking our money.
Thank you Mr.Dan so much for serving my community I really appreciate what you do and your hard work It only so much you can do but I respect you to the highest .Thank to all Teammates who come out to do what rights and keeping community clean and safe.
Despite the schedule on the company website indicating they were operating normally during the holidays, no trash service was provided. Phone calls go unanswered – you’re shuttled off to an autoattendant, which then directs you to leave …
Definitely not surprised by all the bad reviews. This company leaves trash all over yard. They picked half of my trash and left tied up bags even though their website stats that it picks up tied up bags not in trash containers.
Guys are pretty good at making sure everything stays in the truck, and doesn’t end up blowing down the street.
So I called two weeks ago and was told I would get my trash cans the following Wednesday two weeks went by and I still have not received them I just got off the phone with them and was told I was never even put on their schedule and now I …
the people at the office are rude when i called they were being super hard to work with and when we hanged up i was going press the end button and the person was talking bad about me!!!
We been using their service for the past 15 years and had no problem. I’ve called them about a service and they called me right back. They lady on the phone answered my question and was professional.
Absolute horrible, sloppy work. When trash is oicked up, trash debris is left on streets, our cans are left in the muddle of the street, turned over, sometimes damaged from their mishandling. Will rip open bags to see what is inside and not take it if they don’t want too. Do not use this service. AWFUL!!
I believe the company does not treat their employees properly because I ask myself why are they so mad at 7am in the morning? All I had was regular weekly garbage. The wheels on my practically new trash can were completely broken off and …
Tiniest residential trash cans ever. Barely holds 2 large trash bags.
Throwing a party at your house? Better ask your guests to take some trash with them.
Worst Trash.. Not Best!!! They do not actually want to pick up trash!! Since my HOA signed with them they leave the trash more often then they take it. They have so many stupid rules to their trash pick up. I have really nice trash cans …
I wish that I was allowed to give a zero star review because I do not get the service that I am paying for and will talk to the HOA about a new provider. They only pickup the 1 bag they want and you are out of luck if you have more than 1. …
I suggest changing the name to worst trash! They pass by and don’t pick up the trash leaving it stinking and causing diseases, I wish I would be able to know why!
Two weeks in a row they have not picked up my trash in Grand Lakes. I have called multiple times. Terrible. I will go to be HOA to move they dump this poor company.
They throw our bins anywhere, across the street, next door, wherever it lands. Naturally the bins were mixed up which resulted in it being taken. I called to get the ID number on my bin to locate it. I found out those numbers are just there …
The workers leave trash on the floor and always block the driveway with the trash bin and they also damage the trash bin. You would think taking out trash should be easy .🙄 …
The guy looked into our recycling and walked away. This is the absolute worst trash service. Our Mudd has contacted them to service our neighborhood recently. They are always late.
My trash container has been missing, since pickup day. I called and spoke with one of their representatives. She kept repeating herself saying I was liable for the missing container. When I asked if I could speak with a manager she stated …
This is the 3rd Friday in a row, where the trashmen did not pick up my recycle. I recorded 1 man looking inside the bin and leaving it there. They also did this too neighboring bins as well. I tried to get their attention and ask why they …
They wouldn’t take “ultra-strong” (Hefty) doubled up, half-filled 30-40lb bags with sod in them. They do say they don’t take sod on their website. But why not? It’s just clean grass and dirt and I made sure the bags were not too heavy according to their own rules (40lb or less).
Best trash is TRASH!! Explains to.lady on the phone, I hadn’t received a bill in a long time. She hung up on me. RUDE!
They take everything and leave the area totally clean – their people are also very personable and hard working. We had our trees trimmed and there was big pile out there – all bundled up but big and they took everything. We have had a few …
Best Trash often misses pickups and does not notify homeowners. Specifically today Monday 1/3/22 recycling is scheduled to be picked up. The company did not complete the pick up and the neighborhood’s boxes and recycling has not been picked …
They come through they grab your stuff and then just throw your cans back in your yard or your recycling bins just get chunked in the road they have no regard for peoples property. I’ve literally seen them throw a can and it hit somebody’s car and they just left.
Very unprofessional and don’t care about your property. They THROW the trash cans down and they don’t care if they land in the road or in the middle of the driveway where I can’t get in. I have never encountered a company that is this uncaring and rude. They all need to be replaced!
I was just hung up on by the customer service representative. How rude, they don’t care about their customers. Yet those of us that live in an HOA have to deal with their immaturity and rudeness. I will let the HOA know my complaint!
they broke the wheels off my recycling bin 4 weeks ago and told me to leave it out and someone would be by to replace it… a month later and it still hasn’t been replaced.
This is the worse trash company in the houston area. not professional, you call and they don’t care at all. At some point we would have to seat outside of the house so they would see us and pick up the trash. a lot of times they would pass by and skip houses. is just a horrible company all around
Trash was missed and it’s taken 2 days to pick my trash up. Was not willing to make it right! …
Worst trash company I’ve ever had. Unprofessional staff at the office was rude. They removed the dog pop bags from my trash and ran them over. It has happened several times now. No apology when I called the office. Would y’all want to come home this?
Recycle bin was exchanged by the Best Trash pick up team with someone else’s dirty can and now Best Trash asking us to pay for replacement. Poor customer service.
We have been forced to use this company for years. Over the last 2 years the service has really degraded her in the cypress area. The workers are lazy. The often come late, leave trash in the cans, leave cans on their side on the ground and …
I emailed them to make sure when heavy trash pick up was. I got a response quickly.
I placed the trash the nigth before and they skipped my whole trash. They just …
Called multiple times and finally got someone to answer after leaving a message 2 times about a past due bill. This was the first paperwork I had seen on this so I was a little taken back because we had setup auto pay. Card was declined …
They opened up my bags of trash and just left it there, and when I asked them why they won’t take it they ignored me. It’s unbelievable that some of people taxes go towards this company.
Updating my review, shortly after my review I was contacted via email to say, I had service and was set up through possibly my lease. Thank you for responding. I am very happy with my service. My collectors do a great job of returning my …
I am so super grateful I had a positive experience with this best trash today. To be honest with you not just today, but I have had a positive experience since I have been in my residence. They pick up my trash on time and there’s no …
Apart from Being rude and unprofessional by catcalling women, but they also are very messy sometimes leaving some trash on the floor. Always coming at different times, never a specific time. When trying to reach out no answer and when they …
To say this company is a joke would be a massive understatement. The work Best Trash performs is sloppy at best and the customer service at their office is non-existent as they do not respond to phone calls or inquiries via their website.
I just moved to a new subdivision that uses this company. No trash/recycling cans were at the home prior to move in. I called to ask them when I would receive the bins because I didn’t like sitting trash on the curb. I was told I have to …
I have been with this company for years and I’m rating two stars because their customer service is awful. I continue to receive late fees even if the bill is delivered AFTER the due date. Trying to get a live representative is impossible …
This not the first time, and all recorded on camera! They open the trash can, cut the trash bag and closed the lid. And just left it there and didn’t pick it up!! I wish I can add a video of it.
If I could give zero stars I would do they not communicate with their drivers? I paid my bill early this morning and lo and behold get home at 6pm and my trash was still on the curb. Now I’m hating that I moved in this area this company is horrible
WARNING: Drivers will refuse service and aggressively attempt to intimidate you if you question them. They refused to empty one of my unbranded garbage cans because they did not like the green and yellow color (trash totes are not provided …
Best Trash hasn’t collected my trash in the bin in 2 weeks. Now it’s full of maggots and bugs. I’ve reached out to them several time no response. I flagged a driver down last week he shrugged at me when I asked why my trash wasn’t being collected.
I don’t understand the 1 star reviews. We love our workers. My son is obsessed with trash trucks and has 8 toy trucks he can’t stop playing with. Our trash crew always goes out of their way to show my son attention. Waving, yelling hello, …
FAIL! (It shouldn’t be this hard.)
I’ve called (and left a voicemail message); I’ve emailed (twice, the last one > 5 days ago). You ghosted me. And trash is piling up in my garage! …
We have been switched to this company by our Mud District today was the first day of pick up I have a full trash bin and they didn’t empty it instead they left a tag saying we can’t use the can we paid for which means not only do I have …
Trash customer representatives are really Trash behavior. For setting up trash can etc for the new home, there is absolutely no customer care. I think we pay for this trash a lot through Water/Garbage, why don’t they treat us properly. Sienna mud need to provide feedback or look for alternatives.
Should be called worst trash. After 2 months of emptying my receptacles after they told me I had to buy another the trash man stops and says they are not emptying my extra one anymore because it’s to big even though it’s the same size as the one they use.
They’re not the best. Getting our trash cans was a hassle. No one in the office answered the phone for weeks. I almost had to pay someone to take our trash. Getting them to take all my trash is a hassle as well. For some reason they NEVER …
It’s 2023. It’s time for Best Trash to get a modern website. You know, where you can actually have an account and pay a bill online, and not just guess the amount owed (if paying late, plus fees, tax, etc.) For example, I was out of town …
I have never had a bad experience with Best Trash. I feel like these reviews should be looked into. If you don’t pay your bill, water and trash they wont pickup. If you have a car parked in front of or behind the trash they wont pickup. …
They picked up everyone’s recycling but ours. We have them on camera touching/moving the trash can, but then putting it back. We alerted our HOA About the situation , it will stay at the curb until picked up. Kept calling customer service, no help at all.
This company has unprofessional people working for them. The guy went to the side yard and starting rinsing himself from my hose. I went outside to tell them that’s trespassing, they said it was not my property the audacity to tell me …