Bethpage Federal Credit Union has been serving its members and their communities for over 75 years. Just like when we first opened our doors for Grumman employees in 1941, were keeping our promise to continuously meet the changing needs of our members with personal service and value. Our mission is to continuously meet the needs of our members, employees, and the communities we serve by being a trusted financial partner committed to excellence.
| Monday 9AM–5PM Tuesday 9AM–5PM Wednesday 9AM–5PM Thursday 9AM–5PM Friday 9AM–6PM Saturday 9AM–2PM Sunday Closed |
899 S Oyster Bay Rd, Bethpage, NY 11714
Great customer service.
Zero Stars. Good luck getting anywhere with customer support. On the phone over an hour speaking to two different people that are unable to resolve the account balance issue only to get disconnected. No, they did not call me back. …
Excellent service
Great service
Customer service not helpful at all.
Best place to bank
Clean, welcoming, spacious and Shannon is wonderful!
Wonderful customer service. Great rates
I love bethpage! Best credit union ever!
Long wait in parking lot. No reason for this .they only have one teller .
Horrible customer service starting with the receptionist they have at the front , he has no skills with people.
Info will be posted later,too much to say and very angry at customer service employee and boss dummy women’s.
Great customer service. The Seaford branch is the best!
Nothing like not having a direct number and having to press buttons and deal with a computer! Worst system ever
Always courteous and timely. Would like for the jet debit cards to come back!
Helpful and polite staff.
Helpful Financial advisors.
Good plans
The online and mobile experience have greatly improved. Also their customer service is good when you call.
I don’t bank here; however I applaud their community outreach and values. Impressive bank and corporate office.
I do not bank here, but I do agree that they do have great community outreach services
I love the bank itself, but this specific branch has HORRIBLE customer service (rude, u helpful, and slow). Prefer to go anywhere but here.
This number does not work because I call and ask for all the information, I put it in and there is or does not put all the information that it asks for, it says that it is incorrect and then the call knocks me down and communication is impossible or you are ridículous
worst bank on Long Island. Always at an Inconvience and there employees are dumb as fence posts. I actually lost brain cells talking to there associates.
Member service is outstanding! Everyone goes above and beyond to make sure all of the member needs are met. The products are terrific and the rates are very competitive.
Best Credit union Ever
I am a disabled veteran on a fixed income and bethpage federal credit union in Hempstead,ny allowed child support collections in Albany I guess took all my disability fund ,from 19k to zero and still continue to take everything I have until …
This is the main branch of the credit union. All departments and safety deposit boxes are here. Everything else are satellite locations.
Not sure what everyone else is talking about with customer service, but my family has experienced nothing but GREAT customer service from BFCU. Keep up the good job!
Don’t even think of contacting anyone by phone. They only have one overworked phone number for all branches and wait time almost always exceeds 30 minutes. No kidding. Tried on 3 separate occassions and the results are always the same.
Dawn was very helpful giving me advice when i was making the withdrawal to sign the lease for my first apartment. Thank you so much!!!
i HAVE BEEN PLACED ON HOLD 2 TIMES ASKED FOR THE SAME INFORMATION 2 TIMES 1/2 HOUR GONE AND i CANT SPEAK TO THE HEAD OF THE MORTGAGE DEPARTMENT RE LACK OF SATISFACTION OF THE NOTE DOCUMENTS. MORE OVER THE WOMEN I SPOKE WITH MICHELLE AND …
Excellent bank if you are sick and tired of all the hidden fees and charges other banks just keep adding in within a year of joining them. Finally a bank that isn’t nickel and diming me to death!
Update your phones. The only contact line for all branches says that the banks are closed due to the holiday. I would like to speak to someone.
Been a member since 1978 and I’ve always received great service and financial guidance.
They offer very good rate, fast process. I am 100%satisfied with bethpage credit union. Highly recommend to everyone who needs mortgage.
Just like many relationships, it was good while it lasted, the break-up was quick, but not damaging.
Good service to people don’t speak English very good. Gracias!
horrible experience i have been trying to get a loan thru bethpage since september 2015 , and until today i dont have closing date jan 2016 , i dont recomend this people very very bad costumer service Everyone is “nice” and apologetic, you …
I dont know how the service is in this branch but bethpage constantly messes up. I have a card due to the high interest rates but in the past, customer service has given me wrong information after wrong information. They say they submit a report and an investigation and then it doesnt happen. I call again and again for no solution
12-13-21 BFCU is trying to Enforce a Mask Mandate in Nassau County for Customers. …
I really enjoy banking there. The people that work there could not be any nicer. They are giving a 1% dividend on checking without having any balance restrictions. I have full use of my money and I cannot see tying up money in a CD for fractions more.
I absolutely love Bethpage Federal Credit Union! Every time I visit a branch office the staff is so helpful. Web based access is quick and painless, fees are a minimum. Thank you for supporting the Memorial Day Air Show!
Great rates, but customer service is a horror show. The website is confusing, poorly laid out, and not at all user friendly. If there is fraud on your account, be prepared to wait weeks for the charges to be reversed. You will spend countless hours trying to resolve it to no avail. Will be closing all my accounts
I have sent in numerous requests to close my 401K account or to have it transferred to a Florida bank and both myself and the bank officers at my Florida bank have been given the run around for two months. It’s not as if it’s a whole lot …
Been with BFCU since 1991. Best customer service I have ever experienced. Over the years I have had a mortgage, car loan, two boat loans, and all of my savings with BFCU. I will continue to give them all of my financial business.
Excellent and Terrible…… The employees in the branches give excellent service while the 800 call center has employees who know little and give out wrong answers. I blame top management for not addressing the problems at the 800 Call …
I was a fraud victim and Bethpage refused to provide me with critical information in ragards to the account. Although all the fraudulent loan funds were being wire transfered to Bethpage, they refused to help me obtain the correct info to …
The new automated phone system is stupid and confusing. Whose horrible idea was this? There was nothing wrong with the old system. There is a delay in the information relay which can be very misleading with regard to balances.
I have been a member of BFCU for over 30 years. My grandfather worked at Grumman many years ago and you couldn’t get into BFCU unless someone got you in through family ties. Then the service was impeccable. As the years crept by and …
After 2.5 months and still waiting for under wring for my mortgage!
I am pretty sure we have good financial, good credit and not ask for big number of mortgage. …
The worst bank I have ever dealt with. Gave out my personal information to someone other than myself.
Never asked them for ID. Now I can’t even get through to the branch itself, only the 800 number which gets you nowhere.
I have been a member for about 2 years now. All of my interactions have been positive. They have all the things you need from a bank. But without all those excessive charges and fee. The atmosphere is very professional not like other credit unions.
I have used this bank for 15 years! we get a new account , set up direct deposit , get a pin number and a debit card, online banking is working amazing. go to use the account at an ATM and denied, Bill Pay denied, Transfer to my savings …
Applied for a heloc and was declined because my home was a modular. Nowhere on the application did it ask if the house was a modular or state that they were not eligible for a line of credit. This bank uses deceptive practices. When I …
Been a memeber here since high school im now 33 years old and since day one have offered me a 5 star service. My account has been flagged for fraud activity several times over the years and they have protected my account they identified …
The bank card I never use for transactions has been hacked. First call woman said very high volume of calls for fraud at BCU. Had to call another number to close my card and report. I was instructed to go to bank for replacement card and …
Absolutely the worst customer service experience, ever, anywhere with any type of institution. So poor a “community bank” lacks any consideration whatsoever for their “depositor members”. Membership in what? Service inadequate, incomplete …
I will no longer be using bethpage for loans. We got a car loan from bethpage and it has been nothing but a nightmare. When you call customer service number nobody will help you. They use covid as an excuse that they are slow but are constantly sending threatening letters for paperwork that has already been submitted
Overall this credit union is very good. Where they fall down it the web site (bill payment specifically, which I use regularly) and their call center. On the web site, you can not export your bills into a standard spreadsheet format. You …
I have been with this bank over 12 years, never had any problems until I needed help with services. I paid off my mortgage and I am trying to get a satisfaction letter from them. But customer service is so bad; it takes me hours to get in …
Possibly one of the worst customer service experiences, ever. Applied for a re-finance in June of 2020 and fast forward to December of 2020 with no progress. During that time I’ve asked for updates — no response from the processing …
Closing Accounts ! KEEP your Free Mask and I’ll take my money to a Bank not trying to Enforce a BS Mask Mandate !
Overdraft fee eater, horrible bank good luck if you open account with them, it never going to reachable if something went wrong with card. totally horrible bank. …
Absolutely horrible customer service and specifically the mortgage department. Learned they outsourced to a company in Maryland that is incompetent at best. They don’t care about the customer, communication and actually took money from me …
I spoke with a manager today who was 100% inappropriate! I moved out of State, & he decided to close out my accounts without my permission after we spoke out of spite because I told him how unacceptable his behavior was.
Find a different Credit Union to trust with your money!
Bought out my lease with them and it has been a headache getting the title from their titles department/lease dept. Called multiple times been transferred and bounced around told they are taking care of it. 4 months later I still have no …
RUN FROM THIS INSTITUTION! BFCU does not care how much of your time they waste. Cust Svce just transferred me 5 times. All five reps couldnt help me transfer money from my BFCU business checking to my BFCU personal checking. Most of the …
Bethpage FCU is a awesome place , the best rates on home or automobile loans , I have both, my family and I are very happy 😊 …
I’ve been with the credit union for 40 years when I worked for Grumman and never had any issues and I will continue to use them for the rest of my life.
👎 Beyond Disgusted ! 👎
They are now charging a 5% Fee to Members to count/ deposit their change!
My son went to cash in his change and they took 5% from him and tried to justify …
I’ve banked with Bethpage for 25 years. I have a mortgage with them which was processed exceptionally well. Staff is always knowledgeable and helpful. Applied for personal loan online which couldn’t have been easier.
Bethpage Federal Credit Union has very bad practices. They charges your saving account with Inactive Account fees without sending any official letter just to make money from customer without providing any services. The bank don’t send letter before starting charging your account. Totally cheap bank!!
WARNING: The worst credit union I have ever dealt with. I have been a long time customer of theirs for nearly 20 years now. I requested multiple times to have something as simple as a debit card sent to me. I have no access to my money. I …
Good for checking interest rates, bad for business transactions. you can’t send a wire over 10k without going into a branch, and even when you try to do from your computer or app, it doesn’t go through and you have to go to a branch, …
This is maybe the worst organization I have ever dealt with in any industry. After having three months to close the loan, they were still asking me for new information the DAY OF CLOSE – all very basic and easy stuff that could have been …