Better Living Now focuses our product selection by disease and health condition. We carry everything you need for the treatment and care of … See more
Read More| Friday | 8AM to 10PM |
| Saturday | 9AM to 10PM |
| Sunday | Closed |
| Monday | 8AM to 10PM |
| Tuesday | 8AM to 10PM |
| Wednesday | 8AM to 10PM |
| Thursday | 8AM to 10PM |
185 Oser Ave, Hauppauge, NY 11788
I’ve been trying to get my Dexcom G5 transmitter order filled for weeks now. I keep getting the run around, saying they’ll give me a call when the order ships. They say due to the high demand for the G6 model, is the reason why it’s taking …
If I could give less than one star I would. Horrible customer service. My wife recieved a VERY rude voice mail on Monday saying THAT DAY they recieved a decision from insurance and she has a balance due. She hasnt even been been on the …
If I could give zero stars I would! Customer Service is a joke, 45 minutes just to get through to someone only to be put on hold again. I ordered diabetic supplies for my daughter on January 7th…. here we are March 26th, 78 days later and …
I made three large purchases from Better Living Now. The sales representatives are always very knowledgeable about the products and offer help and guidence when making a choice. Their deliverymen are perfect, their repairs are always great. …
It shouldn’t take a month to get notes from a Doctor and a prior auth from insurance. It took me calling insurance and having to settle things myself. Unacceptable. Do what you say you are going to do or don’t tell me you will do something. …
This company is a disaster. My family and I no longer try to order from them. The worst problem was that they were consistently — nearly every time — shipping to the wrong address (mixing up family members no matter how carefully it was …
Just signed up with them Jon S. was my contact. Extremely knowledgeable and courteous. He seemed very focus and showed great regards in making sure all of the information required was accurate. At one point even apologized for being new, would have never known with his regard to dealing with customer service. He’s a keeper.
Absolutely horrible company. Even with notice they are incapable of getting the orders done within a timely manner. The first time I received an order from them they had it delivered to some random persons house in my town after I had went …
Complete joke of a company. Girlfriend is a T1 Diabetic and used to get her supplies through BLN. Every single time she had to get an order, there were problems. This last time, she had to call 5 times over the course of a month to get the …
Terrible, and considering the industry in which they operate, they are incredibly negligent. With my former insurance, I used to order vital supplies for my health condition directly from the company that makes the supplies. I would place …
Talked with Customer Service Rep had no details on product specifications. Went to website and ordered online. Received notice order was received. Then next day, a call to call the main customer service number as apparently none of the …
I have been a customer for several years and have spent thousands of dollars at this company. I have a $4000 deductible so I have been on a payment plan for 3 years since I received my omnipod pump. I have paid $300 per month all of …
To date I have had no trouble with my orders , They have been arriving on time and in good condition. The customer service representatives are among the best in the business! This is in my opinion!
1 star is too many for this company- if I could give 0 I would. Absolutely the worst, most frustrating organization I’ve ever had to deal with. I ordered Dexcom supplies a month ago to date, and had heard nothing from the company until I …
I don’t typically write reviews like this, but I have a chronic illness, which means the terrible service I’ve experienced over the past 6months with BLN could be life-long. …
Customer service is very slow and painful. Placed an order online 4 weeks ago. 3 weeks later I sent an email checking on my order. No response. I had to take my time to call them to check on the order. Turns out they were having …
My experience with this company has been terrible. I have to use this company to order my sons insulin pump supplies. Every month I have to call and place my order, for the last year the order has been the exact same. But for some reason it …
Wasted a tremendous amount of time on the phone explaining exactly what my husband needs as far as colostomy supplies and still get an email stating the supplies that are being shipped are still the wrong size. Very disappointing, my …
I’ve only been working with this company a few months now – they have been absolutely wonderful!!!. Quick response to any questions I have & very helpful – with a pleasant attitude. Well at least Gregory Rathjen – he is my contact. …
Better Living Now is a new company we have been working with for the last couple of months, with the representative Gregory Rathjen. This company and Gregory have been above and beyond. I do the purchasing for an Orthopaedics Office in …
This company is amazing! We discovered them when looking for rapid, and accurate, COVID-19 antigen tests to enable us to screen our team at our non-profit preschool during this pandemic. They delivered that and more. We’ve dealt mostly with …
We use Better Living Now with most of our patients. I speak to Nick Krauss directly with the care intended for my patients or insurance questions. He is very prompt with getting back to me and helping my patients.
I NEVER received my 90 day supply order complete, always items missing on BACKORDER, if I didn’t call to claim them I would never get them despite the fact that they were paid by the insurance… is that legal?? I’m a type 1 diabetic and …
I was supposed to receive a breast pump last Monday! It never showed up. I called Tuesday that the pump was never shipped and that they would ship it out immediately and it would arrive the same day. On Wednesday, I called again to find out …
I would give zero stars if I could! This company is horrible!! Insurance approved on 7/22/2019, today is 7/25/2019 and it hasn’t been shipped. I call 2-3 times a day and at first it was they had to verify my address (every time I called I …
They’ve consistently made mistakes with my orders. The worst was when they changed the color of an item on my order to a color that was no longer available. Rather than informing me of this, they just kept telling me the item was …
Better Living Now was the only company I was able to buy the hand pendant I needed for my mothers hospital bed. I even tried calling the manufacturer and because of policy I couldn’t buy from them. I saw the pendant on better living now and …
I been very pleased with the staff at Better Living Now for my Libre monitor sensor. The staff help me stand on top on ordering the device. The device is so important in reading my blood sugars.
Super impressed!! I was told my insurance would cover my breast pump. This company was listed under my medical insurance’s website as a provider. I almost didn’t use them due to the poor reviews. I called them Tuesday afternoon to ask a few …
As usual, when I call in to renew the prescription, your clerk fails to mention when the item is scheduled to be shipped or if it has been approved by the prescribing doctor. I will not even know if it has cleared the insurance company …
Just received my breast pump. Customer service was beyond exceptional! Prompt call back, answers all questions & very helpful. There was a little mix up with trying to get my doctors prescription but all was worked out. Shortly after …
After searching for a breast pump supply company that offered the specific pump I wanted, I found Better Living Now. I read the reviews, I knew they weren’t good, but I was hoping most people were wrong because I REALLY needed this pump. …
Work for Endocrinologist office and Better Living Now always gets back to me ASAP I work directly with Ms Baumgarten and she’s excellent! I always try to refer patients to Better Living Now specifically because Ms Baumgarten does such a …
I have known many employees of Better Living Now for years. I have yet to encounter any that have not had the patience to deal with my insurance or provider problems. …
I was skeptical to use this company after reading so many reviews however; my experience was great. I ordered a medela breast pump. I used the online ordering form and had this company contact my doctors office for the script. I placed this …
Excellent, professional and friendly. I had a very pleasant and smooth experience renting a wheelchair for the first time. They made it so easy and were very knowledgeable and helpful throughout the process. I highly recommend their services.
My experience with BLN has been consistently splendid. The people I deal with are unfailingly competent, courteous, caring, and cordial The items I order always arrive on a timely basis in excellent condition. Whenever there has been a …
GO ELSEWHERE! I called this company probably 10 times in a week to send an order. I called on Monday and it was sent on a Friday. There was a supposed issued with my doctor’s office sending a prescription. Although, the doctor confirmed it …
Representatives don’t listen and even send the wrong sensors if you’re getting the line sensors. The director is rude and will call and harass you and make up a different story than what was actually discussed. When you pay them they refuse …
Have been ordering freestyle libre glucose sensors from them for a year plus, last order both sensors were defective.Manufacturer Abbott sends out a free replacement, but track record for this last order was zero.
Do not deal with this company!
I’ve been waiting for over 4 weeks on diabetes pump supplies and dexcom sensors …
My Insurance gave me their website to order a breastpump. I got confused with the website and couldn’t see what breastpumps are actually covered by my insurance and what is not. I decided to email them at around 10:30am. They had me fill up …
First time customer and I was amazed at the level of care and compassion I received from Michelle. She went out of her way to find what I needed and they are in the process of getting it from one of their suppliers. They absolutely care …
The customer service reps seem nice but they have no idea what they are doing. I ask questions and they give out wrong information. They were supposed to deliver a product today but that never happened. They didn’t have the coutersy to …
Everyone is so kind and considerate and always willing to help . Every time we have used your company it was always a smooth transition and someone has always called to make sure we were happy with the product they supplied .Greg was an …
1/11/22. UPDATE
I am updating my review to state that Stephanie in customer service took the charge in taking care of my order. After many back-and-forth phone calls we spoke …
We are customers of Better Living Now as a physician’s office. They provide a liaison to work directly with us and it has made our experience much easier to have a direct contact to work with. We work with Sharenia B. who is extremely …
If I could do zero stars I would! Worst company I have ever had to deal with. They make their own rules then try to blame it on the insurance company. Been with them two months which has been 2 months too long. Looking for another provider.
HORRIBLE. HORRIBLE. HORRIBLE. I am 38 years old and have dealt with home-health medical supply companies my entire life and I have never dealt with a company so inept and horrible as this one. I am only using them as a distributor because …
I am not one to write reviews but this company is terrible. I ordered a breast pump in 2015 after the company verified my benefits. I received an invoice in 2017, looking for the balance. They stated I provided the incorrect insurance …
I’ve been with Better Living Now since February of 2019, it is currently March 26 of 2020, so I’ve been with them for over a year. Countless times have I called and placed my refill for my G6 Sensors, only to be told, “We are still waiting …
I have been trying for 10 days to get insulin pump supplies. They say they left me a message, but they didn’t, they said they contacted my doctor’s office, they didn’t. 8 days after ordering supplies they tell me they need a new …
I have been ordering my insulin pump supplies from here for a while now. I haven’t ever had any issues with getting them. My Dr. wanted me to get the Dexcom for checking my blood sugar. Sharenia Baumgarten has been the one to help me the …
I hate better living now and have stopped using it every month they would screw up my order so I would not have my dexcom needs for 2 weeks every month putting my life in jeopardy they are only concerned with getting money not in taking …
Do not use this company if you have any other choice. Worst experience I’ve had with a medical supply company. Took over 30 days for me to get supplies, and I had to follow up more than 10 times to push the order forward. I was told …
You would expect a medical supply company to be halfway competent but better living now goes above and beyond to fail at even doing that. When I order my supplies I like to go through my order history and reorder what I need, however I …
I’ve read several of the one star reviews and I can relate. It is frustrating dealing with issues. We’ve had numerous problems dealing with this company but they’ve always fixed it. Used to backorder ominpods a lot, sending us one box at a …
Telling me my insurance company is not telling the truth and trying to get me to pay a high, full price, up front before my supplies are sent. Items ordered have been mis-coded, wrong charges, prescriptions faxed and re-faxed numerous …
I have been fighting another DME company for 2 months to get my daughters formula, that had delivered to use for 5 months but somehow lived up to their bad reviews on the 6th month, I spoke to countless departments and representatives to no …
Personal experience: Better Living Now was on my list of in-network vendors for my insurance. Long story short, after waiting to hear from them for a week, they denied my order because they were not making profit from it – I spoke with Ken …
Working with this company to order a breast pump through my insurance was excellent! Their response time exceeded my expectations and their customer service was truly superior. The agents that I worked with were kind, courteous, and …
Horrible service. Waited over a month for sensor. Still the same old story will get back to you.Never in my life I had a bad experience like this with a medical company like this one…..
Run away from this nasty group of people. DO NOT ORDER FROM THEM!!! This is the worst group I have ever dealt with and I have been a RN for more than 30 years. They will do there best to ruin you …
It’s been a great experience placing my order with Better Living Now. The customer service agent was Knowledgeable and friendly. It took just a few days to receive it since my contacted them and 1 day shipping to NYC.
This a very inept company. I am forced to use it because it is attached to my insurance. On multiple occasions they have made a mistake causing a long lapse in my medicine. ‘All they is sorry. Most recently I was waiting but they didn’t ship unit because it cost too much, and didn’t even let me know it wasn’t coming.
I’ve been ordering supplies from BLN since July of 2020. The initial order took longer than expected, but it was due to things that must be done up front, like verifying insurance coverage and getting a prior authorization. They kept me …
The billining department is not great with handling insurance claims with my plans with medicare and ct medicaid husky C insurance I also have the Medicare and Medicaid qmby which means I’m not supposed to pay anything out of pocket for my prescriptions. And I keep getting bills
These people are slow, constantly making excuses not to send you your medical supplies, and make something that should be easy and accessible very hard and exhausting. I need my medical supplies to live. I do EVERYTHING I am supposed to do …
It’s the absolute worst. Been waiting for over a week for my son’s broviac supplies, I was told by Gem that they needed the Dr’s notes, I personally emailed it to them about 1 week later still no supplies. Called on numerous occasions with …
I have been filling my daughter’s prescription with this company for several years. They are extremely unorganized and never have anything on stock. I refilled the prescription 10 days ago and I still have not received it. To make matters …
This company ordered a breast pump for me in March 2021 stating it was free with my insurance. 7 months after my baby was born, they call to try to collect payment for the breast pump. I try to explain that it’s not my responsibility and …
My husband never gets his diabetic supplies in time. They never contact you back. Yesterday when I spoke with them I was told hopefully I’ll hear back from them and never did. It’s been over two weeks and we’re still waiting on his supplies …
I was recently put on the free style 2 glucose monitor for my diabetes. And my interactions with them have all gone good. I get my sensors on time and my alerts to order are timely for me.
STAY AWAY FROM THIS SCAM COMPANY
I have been on the phone for 30+ hours trying to order a breast pump. The order …
Consistently have issues re shipment of products. Communication is severely lacking. I specifically requested diabetic sensor to me sent via UPS to a home address, seeing that my mother has a P.O. box. I listed the physical address for UPS …
I tried placing an order on Friday 4/22/22. I was told I would recieve an email by Tuesday 4/26/22. Still waiting for an email to say what type of breast pump I qualify for. I tried calling them serval times. Waited on hold for a hour just …
Ordering supplies for my mom was easy and I was guided through the whole process by phone and over email. They made it easy by pre-filling the forms which was super helpful. Shipping was fast! A special shout out to Jennie Portoles for …
Better Living Now is one of the best companies I have been dealing with in the US. They are very professional, punctual, easily accessible, a really well rounded company. Just today Nick called to see if we needed refills for my husband’s …
No one knows what’s going on, caught them lying and I’m without my supplies. Don’t go thru this company as I’ve had nothing but problems with them and I’m not the only one.
This is a horrible service and I only use it because this is the only place my insurance will cover my diabetes equipment from. I need glucose sensors and NEVER get them on time I’m always left without a sensor for at least 2 days. I’m …
I had the most incredible customer service I have ever received through placing my order over the phone. Not only was Nicole incredibly professional and very knowledgeable about the products I had questions on, but she was so friendly and …
Dealing with this company is a nightmare. I am a diabetic on an insulin pump and I can’t ever get my supplies in time. I get the emails that my re-order is due soon so I immediately go in and refill that day. I was due over a week ago for …
Worst customer support team ever I have send three emails due account issue that I don’t remember what was my username or password so I sent them a email for help and it’s been 2 weeks no email reply back which is rude and your guys are just waste my time. I would not recommend this company.
If you have an alternative company to use, use them. Chances are they are just as bad as Better Living Now, but this is a fair warning for you. Chances are that your experience will start out positive and better than others you have worked …
Questions are always answered quickly. Shipments arrive when they are supposed to with a minimum of problems. Problems, when they arise are handled efficiently and accurately
An absolute nightmare of a company. We have an issue every other month. My son is a diabetic and down to his last pod. I was told the order was on the way May 2nd and it never arrived. I have been on the phone for 3 hours tonight trying to …
Christine was my representative and she was absolutely amazing! We had insurance trouble but she quickly helped me figure it out and got it processed and sent to my house in 1 day! I truly appreciate her!
If I could give them a zero I would. AWFUL communication with customers when there is an issue. I am the one to usually follow up after not hearing anything or receiving my package in a timely manner. As a type one diabetic I NEED my …
My dealing with Better Living Now, has been mostly positive. I have come across a few problems, but much better than many of the other companies I have had to deal with, in the past or when I get an upgrade on my supplies and my insurance …
Nick at Better Living Now, Inc. is very personable, prompt, and patient with me (LOL!) in his service for me. BLN’s representative, Nick, is fantastic addressing my needs, e.g. His gracious help when my last Senor for my Dexcom G6 broke …
Difficult to deal wth online, not intuitive. To much junk data at the prescription renewal page. They do not follow up when there is a problem and or let you know. Sent me a message need to refill, when I had already done it two weeks …
Nothing but problems. Each time you call they tell you something different and the call ends with them “emailing your team to get this moving along”. So far it has been 3 weeks of back and forth where they would insist they didn’t get the …
Absolute trash of a company. They stated my wife’s breast pump would be free through my insurance and they are now sending me a bill OVER 3 YEARS LATER. Keep in mind this breast pump can be bought anywhere online for $200 and they were trying to bill my insurance company for $612.50. No wonder our insurance costs keep going up…..
They need to allow a choice for ZERO stars….this pharmacy is INEPT, INCOMPETENT and causes nothing but STRESS during first order and refills. They blame the insurance company for every issue just to bide their time. If I wasn’t forced to …
I have yet to have a positive experience with this company. Our son was diagnosed with diabetes 2 years ago. Since then we have used better living now to supply us with dexcom G6’s. Every time our order comes around there is an issue!! The …
Never answer the phone but have no problem sending us a outrageous bill. Never have they once said anything about a balance or even that the was gonna be some cost and then bomb. You would think that they something. Leave a message never …
UPDATE: We had such a difficult time getting what we needed from BLN, initially. After my review, I was contacted by email and phone the next day by the director. Lisa had already looked into my mom’s account, order, and number of contacts …
We’ve been having a very stressful and difficult time figuring out what formula our baby with a milk protein allergy can have. Our doctor recommended Neocate and Chris took the time to help us get this formula quickly without having to keep …
Better Living Now is my go-to for helping our patients to receive their diabetes devices. Everyone I have worked with at BLN has been kind and courteous. Stephanie Brunner is excellent!! She is always quick to respond and communicates …
Terrible. I placed my first order with them and they added 5 more items to my order that I didn’t authorize including adding TWO insulin pumps, a CGM kit, and accessories. I called to complain and was told it was being fixed and only the …
The company responded promptly and with very thorough informative information to all the questions I had. The price of products was very reasonable compared to other local medical equipment stores. The staff was very friendly and helpful, completing all the hard work for me! Would recommend to everyone!
I’ve been satisfied with Better Living Now for the past year. I order my dad’s diabetes supplies from them. I’d like to recognize customer service rep, NICK, as he’s been so helpful to me. He’s called me several times to remind me to order my dad’s supplies and he is so nice and friendly. Thank you.
This company doesn’t even deserve one star. I have been working on getting 2 medical supplies for over 4 months and still don’t have them. I keep on giving them all the information they request but they say they never get it. One day they …
DO NOT PURCHASE ANYTHING FROM THIS COMPANY. They inserted my birthdate wrong on my order and my insurance denied my order. So I received an invoice. When I called they said I had to figure it out only to find out THEY made the error. They …
Incredibly frustrating. My Dr office initiated the process of ordering the Dexcom G6 system on 8/29/22 after multiple prior authorizations and calls, my Dr’s office informed me that on 10/6/22 they had spoken with Better Living Now who …
I rarely write reviews, but I had to take time for this one. If it could be zero stars it would be. Worst experience dealing with a medical facility ever! You have to wait on hold for 10 minutes just to have them call you back at some point …
Not a good company to deal with. my partner ordered supplies and still did not receive his sensors. Insurance will pay for three month supply but they only send one month at a time although his doctor has written the prescription for …
Web site for me sucks. I am unable to since beginning to use the company for my diabetes supplies, been successful with reordering my supplies. I’ve thought in the past the supplies were successful in ordering and on the way. After almost a …
I recently worked with the durable medical equipment department and I must say it was a complete joy. The gentleman I spoke with was careful to make sure he ordered exactly what I needed and wanted. He was so pleasant and obviously takes …
Better living now has been providing my Dexcom paraphernalia during 2022. I had a terrible time getting my BCBS provider to get squared away at the beginning of the year with this prescription for Durable Medical Equipment. Denise stepped …