Biltmore ENT

Biltmore ENT

We are a group of otolaryngologists in Phoenix specializing in diseases & disorders of the head & neck. We diagnose & treat head & throat … See more

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Biltmore ENT Reviews ( 162 )

  1. They talk about the new additions to their staff, HOW ABOUT HIRING PEOPLE TO ANSWER THE TELEPHONES. WORST I HAVE HAD TO DEAL WITH. ….CALL ANOTHER PROVIDER.

  2. At my senior age I want to thank Biltmore ENT for the wonderful work done to repair the injury I suffered when I was a child . Thank You so very much – I Highly Recommend you to Everyone !

  3. So far NOT IMPRESSED. OKAY haring aids tuned and paid for but where are the tubes you were suppose to order, glad I didn’t pay for them ahead of time because I’m still waiting…so If I lose one because the tubes on both ears are short I’ suing you for Negligence.

  4. DO NOT GO HERE ! ! …. DO NOT GO HERE ! !

    You know the old saying the 1st Impression is what ppl see of you? Well that is …

  5. Truly enjoyed Dr. Taffet’s professionalism and his ability to fix my health issues. He and his staff has my highest possible recommendation. Thank you very much.

  6. Amazing staff , doctor French Tyler great, straight forward and took amazing care to get any exams needed. Would recommend to all my friends and acquaintances..

  7. Horrible service and billing. Kept being mailed invoices for a bill I paid for a month ago. Calling and email does not get a response and has more than 30 min hold times. Really upset I chose this place and am looking for alternatives. Save a headache and stay away.

  8. My experience..with dr French..is exceptional..he is very thorough..and empathetic..to my problems..has always maintained the highest integrity…i totally recommend him..to anyone that can use sinus relief..

  9. God-send. I was out of the country and developed a severe infection in my septum. I was referred here and the entire team worked expeditiously to get me into surgery STAT the next day at a facility that would take my insurance. I am so grateful for this team.

  10. I never thought that I could fix my problem before Dr. Taffet help us he totally is the best at his job we recommend him. He is profesonal , fast. We recommend 32 street location. The front office staff are professional and nice.
    Thanks

  11. I received great service and axcomodation from the Tempe location. The doctor and his assistant exude nothing but professionalism and compromise. Also the fron desk service works intensely hard to provide great service.

  12. I had an appointment for 11:30 Am and I arrived at 11:00 Am. I checked back with them at 11:45 if I’ll be seen anytime soon and I was told that they are running an hr behind however they never mentioned to any of the patients that are …

  13. I love this place. I will continue to go here and to recommend them to everyone. The doctor was very attentive and worked with me scared little boy to get a rock out of his ear. It was in there for a year .No doctor within 30 miles would …

  14. They wanted to know if i was referred by a doctor and why not. My plan doesn’t require a referral. She wouldn’t take my appointment when i told her my throat and neck under my right jaw (lymph nodes) were swollen and sore and spreading for …

  15. I had suffered from debilitating sinus headaches for over 15 years. Dr. Taffet performed surgery on my sinuses and I am now headache free for the last month. I cannot express my gratitude enough to explain how good this feels. It is like a little miracle for me.

  16. Both my husband and son have been treated by Dr Arya. We are very happy with results and really appreciate that he patiently listened to our concerns and carefully explained to us what was going on. I recommend Biltmore ENT to all my friends and family, and to anyone that needs a caring ENT!

  17. I had to stand outside because they have a TV that emits a high pitched noise and refused to turn it off. This is a literal ear doctor!!!! Also ran late and then made me wait in the room for 45 minutes. It’s been an hour since my …

  18. Dr Bowne- the worst doctor you can see. He had my C/T scans but neglected to tell me I had a nodule on my thyroid. It took me a year to get my records sent to my new doctors who were able to decipher I had problems. Possibly throat cancer! But he left that part out.

  19. Waited for almost an hour after my apoint to be taken back where I waited some more. No communication as to the delay. I heads up would have been nice since they seem to have known there where behind. If you need to maintain a schedule, do not recommend this place.

  20. Horrible place. I had an appointment for 8 AM, I arrive on time, one person ahead of me, I fill out the paperwork and take it up. They then tell me the doctor (David I think) is running late and I said well just 1 person ahead of me how …

  21. I have a history of going to Biltmore ENT for my children, as they had PC Tubes placed during their first years of life. I always had wonderful service with the previous audiologist, Dr. Taffet was always a pleasure, and Dr. Arias was …

  22. Receptionist Jessica, Aziazah, are very helpful & welcoming. Nurse Josie is kind and listens to any concerns I may have. Dr David Bowne, M.D. is the best E.N.T in AZ., I highly recommend him. He’s very patient, and I couldn’t have picked a …

  23. I called to make an appointment and spoke to a woman named Esme. I told her this would be the third doctor I would see but paid so much for the first two docs that I did not want to make an appointment if I had to pay. She promised and …

  24. Dr. Taffet has been truly incredible. I have seen other ent specialists and no one took the time to figure out what was going on. He find the problem and implements a solution. He’s been great through all aspects of my care!

  25. This is a great ENT office. Dr. French is wonderful! He did a Balloon Sinusplasty on me that was very successful and relieved me of congestion so I can breathe. I highly recommend him to anyone who has ENT problems.

  26. I was a new patient. I filled out my paper work ahead of time. My appt was at 140. I arrived at 144p. The doors were locked. I was late because my cat has cat disease and I had to give him his IV and he ran from me and it took me longer to …

  27. Absolutely wonderful and professional practice! I’ve never smiled so much during a doctors appointment before! The staff is delightful and makes you feel very comfortable. Highly recommend!

  28. Avoid Biltmore ENT at all costs. They wasted a month of my time since having a CT scan done. The company is terrible from call center to the offices to the doctors. …

  29. Scheduled for a CT scan 30 days out. 3 weeks no word. Called 17 times in the 4th week before i was able to get a CT scan and still lost my scheduled appt. Had to schedule another 7 business days. After talking to the person that orders, you …

  30. So frustrating. Ten days and endless phone calls (30; minute average to get through each time) for them to finally send the CT order correctly. I had a follow up in 14 days but that won’t happen now. …

  31. This place is a joke!
    Went directly to this “specialist” to avoid wasting time for a “referral” and told them several times my issue i was having. Then they try and sell me on a …

  32. Dr. Paquet and everyone at the office took phenomenal care of me as their patient. Dr. Paquet was compassionate, extremely informative, and most importantly helped me breathe again! He treated me as if I was one of his family members. I would highly recommend him and Biltmore ENT to anyone searching for an ent practice.

  33. I was referred to Biltmore ENT for a consultation to assess the need to have a deviated septum corrected. I paid my co-pay for the visit, and had a ~90 second appointment with a seemingly less-than-qualified Dr. Paquet who was almost …

  34. I highly recommend Dr. Taffet. Since It had sinus surgery 6 months ago I have been breathing better than I have in 30 years. My stuffiness and sinus headaches are gone. I would recommend him to anyone with sinus issues.

  35. Wow, Dr taffat completely changed my life with his work. Put my mind at ease after meeting with him and performed a flawless surgery. Cannot recommend him enough for his work. Thank you!

  36. Amazing! The office staff is great and Dr. Taffet could not be more caring and competent. I could not be happier with how my care has gone, and I will not be going anywhere else.

  37. Highly recommended Biltmore ENT, Dr. Bowne is such a great, attentive and caring Doctor. He answered all of our questions, he listen and gave us all the time we needed. He made sure my daughter had smooth visit and also a fast and friendly surgery procedure. We sure will make Dr. Bowne our go to for ENT issues!!!

  38. My name is Cassandra, I received my balloon sinuplasty in April of 2017. It was the best procedure I have done. Before the procedure I had really bad allergies, before getting the procedure Dr. Arya and I spoke with getting allergies shots …

  39. We waited for over an hour to be seen and the doctor came in for literally 3 minutes. 3 minutes later he decided we needed tubes in my toddlers ears and had the assistant walk us to the reception for a “surgery check sheet”. In all …

  40. From day 1 my experience with Dr Bowne has been wonderful, when I tell him my symptoms he takes care of them, He performed a surgery on my sinuses and ever since for the first time in 50 yrs I can breathe out of my nose. Dr Bowne deserves to be ENT of the year.

  41. I had been dealing with sinus issues for over 2 years and too scared to find out what was wrong. After seeing Dr. Paquet I felt comfortable and excited to have my procedure. He made me feel at ease and fixed my issues. I feel like a whole new person. And I can finally BREATHE!!!

  42. First, I can’t say enough about how smooth the intake process is here. This practice eliminated paper docs too complete and instead hands you a tablet that quickly guides you through the questionnaire. …

  43. My wife visited Biltmore ENT and Dr Taffet for a sinoplasty surgery and was greeted with a professional and patient experience. We hope to never have to have nasal surgery again but if we do, Dr Taffet could not come more reccomended!

  44. I wanna Thank Dr. Taffet and all his staff. I had suregery two weeks ago. (Deviated Septum) I can finally breathe again. Dr. Taffet is an amazing Doctor! He made feel comfortable about having surgery. He explained everything that was going …

  45. Dr. Taffet and his team are outstanding. I have suffered from a deviated septum for decades and with the added allergy, asthma and sinus challenges I endure, breathing has always been a challenge. …

  46. Dr Jeffery Taffet MD and Biltmore ENT are amazing! He’s treated and performed surgery for my daughters and I for multiple issues. He’s extremely knowledgeable and thorough in every way. He’s very professional and hands down one of the best …

  47. I never realized how poorly I was breathing until after I had my septoplasty. I am now able to breathe much more easily and as a result I am sleeping better and I’ve been told my cardio will improve! Dr. Taffet was a straight shooter, which …

  48. I used to see Dr. Bowne, who was fantastic! However, my 1 star rating stems purely from the fact that the front office employees are either non-attentive, don’t care, or aren’t properly trained. I’ve tried to schedule my appointment several …

  49. Everyone at the 32nd street office was great. Scheduling got me in for a very bad ear infection on the same day as a new patient. The lady who took my temperature before entering was very nice. Aziza at the front desk was so pleasant and …

  50. As a patient of Dr Browne, Ihave enjoyed a pleasant office atmosphere, clean facilities and a responsive staff. Dr. Bowne is an excellent physician with respect for his patients and shows a genuine care for his patients. I was treated …

  51. I went in with a completely collapsed nose, and Dr Taffet put in work. After completely rebuilding the inside of my nose, I’m able to breathe through my nose for the first time since I was a small child. Truly amazing.

  52. The receptionist at the front desk was kind and approachable. She worked with me when I forgot my bank card at home (I couldn’t find it) and talked with the office manager about it to see if I could be billed for my copay instead of paying …

  53. Dr. Arya is amazing!!!! He answered all of my questions and made sure that I was completely comfortable with the procedure. My breathing was better when I woke up from surgery and is improving day by day I can’t wait to see what will be like when all the swelling is gone. I would highly recommend him!

  54. Dr. Taffet and staff was amazing. I been suffering with sinus issues for 3 years. I had hard tasting and smelling. Dr. Taffet explain all my options and I had balloon sinuplasty done 3 weeks ago. I finally can breathe out of both nostrils. Thank you Dr. Taffet and staff.

  55. Dr. Taffet and the entire staff are amazing. Dr Taffet truly cares about his patients. He takes the time to actually listen to his patients and he is genuinely concerned and determined to help find a resolution. I highly recommend him if you are having any sinus issues.

  56. Doctor Taffet was fantastic in analyzing what had been going on with my constant sinus issues, helping me to identify the appropriate treatment and helping me to understand what solutions there were. The team was courteous and helpful …

  57. The worst office ever!!!! I was not given instructions after my surgery and when I put in for the doctor to call me after I was having complications after surgery and doctor never called me even after the front desk agreed that this needs …

  58. This office is spectacular! I love Dr. French ….. he’s one of the best doctors I have had. He’s very knowledgeable, has a great direct style & mannerism that I really appreciate. Jessica, his assistant is fantastic and the front desk is …

  59. I recently had surgery with Dr. Paquet to correct my sinuses and nasal passageway as well as removal of my uvula. All snoring has stopped, I am breathing better than I have ever in my entire life and surgery was a full success! After care …

  60. Dr Taffet is super knowledgeable and obviously has a ton of experience. Was able to answer all of my questions without hesitation. I’ve had inflammation since moving to Arizona and now I’m able to breathe better than I have in a decade.

  61. I was referred here after multiple doctor’s visits for allergies with Jerry little improvement. Dr. Taffet quickly diagnosed my nose problems and had me scheduled for surgery the next week to correct the issues. Two weeks after my procedure my allergies have improved and I’m breathing through my nose better than I ever have.

  62. Previous to Biltmore ENT and Dr. Taffet I was dealing with awful headaches above and below my eyes as well as terrible breathing due to allergies. After a simple CT scan revealed I was a candidate for the balloon sinuplasty operation I …

  63. This doctor Taffet billed me for a procedure he did NOT perform. I would remember if someone put a tube or anything down my throat. Then I get this surprise bill says laryngoscopy! I repeat, Dr. Taffet DID NOT PERFORM ANY DIAGNOSTIC TESTS …

  64. Today was my first time at the practice. I went to the 32nd st location. From the moment I checked in I was greeted by friendly faces Aziazah Is fantastic she goes above and beyond with a positive attitude I like the way she greets all the …

  65. Absolutely amazing staff — everybody was so helpful, and kind to me. Dr. Arya is a very honest and trustworthy man, maintaining a professional environment while ensuring the comfort of his patients. He and the staff provide all info …

  66. This is a 3rd rate medical facility. AVOID THIS PLACE! Rushed, incompetent Doctors whose egos are far larger than their knowledge base. Look to a more reputable medical establishment, one that is not so “WELFARE MEDICINE’ oriented.

  67. Dr. Taffet and his staff are so very friendly. Very much appreciated during this time. Thanx. Dr. Taffet promised me I would breath better after my surgery. He so surpass my expectations. I had no idea that I could breath this well through my nose. I would definitely recommend.

  68. I would not recommend this office. I had a Septoplasty with Dr. Bowne and was charged around $1800 for this procedure. However Dr. Bowne did not file my claim with my insurance correctly. I had to pay out of pocket for this procedure even …

  69. Dr.Taffet did a very efficient job in correcting my deviated septum, I had been suffering for months with headaches and congestion to the point I couldn’t breathe at night. After getting a septoplasty from him my breathing is better than …

  70. Dr. Taffet was wonderful. I saw him because I was unable to breathe through my nose while sleeping and he fixed me up no problem. Everything was very straight forward and he did an amazing job on my nose. I didn’t know it was possible to be able to breathe this well. Would highly recommend!

  71. One of the best medical experiences of my life. The staff is amazing and always helpful. I highly recommend this ENT. Doctor Taffet is a great doctor and his nursing staff is the best. Thank you guys so much!

  72. Horrible wait time, staff incompetent. Was in car accident called for a doctor. They scheduled me with a doctor who couldn’t fix the appearance and operate to fix internal break only. Rescheduled me with another doctor would not help with …

  73. Horrible experience. Week delay in processing my referral during which time I suffered pain and hearing loss from ear infection. Two week wait for appt. Office scheduled me with a PA rather than physician. Infection still active after …

  74. Dr. Paquet is an excellent, thorough, and smart physician. Saw me with very short notice for a face laceration. Friendly staff, great bedside manner, and very good results from my procedure. We’ve known Dr. Taffet for years, also a phenomenal, kind and trustworthy physician. Thank you Biltmore ENT!

  75. I recently had a septoplasty done with Dr Jeffrey Taffet and the results are amazing. I was unable to breath from my the right side of my nose and barely from the left and now I can finally breath out of both allowing me to get a great …

  76. Dr. Taffet was HORRIBLE!! Never again will I come here. Very uncomfortable environment to begin with. I came in for a basic ear cleaning, and left with bloody ears. He claimed I had “built up dead skin”. He just dug in my ear I yelled …

  77. Dr. Taffet has cared for my family for two years. Most recently, he repaired my sinuses and the results are beyond expectations. Professional, engaging, and kind. Highly recommended.

  78. I have been trying to schedule an appointment for a week. A machine answers the phone, tells you the wait is generally less than four minutes and then, at some point, tells you to leave a message. I have done this four times and still zero …

  79. Best experience of my life. Everything Dr Taffet promised was delivered. I never realized I wasn’t breathing properly until now. I actually cried from happiness. Your staff is amazing, professional, caring and sympathetic and empathetic. …

  80. Awesome! I’ve never took a breath through my nose like this before! After years and years I never realized how much i truly struggled in breathing with exercise or even the day to day. This procedure helped 100%. They were extremely …

  81. Terrible experience at Biltmore ENT. Was referred by my general doctor. I filled out all of the forms they asked me to online before showing up. They asked me to come early, which I did but then waited an hour and a half before I saw the …

  82. After going to three different ENT specialists, finally found an honest doctor and good staff. Dr Paquett treated me great, surgery was a success and my visits with the allergist and been fantastic. Overall the office seems very consistent …

  83. Dr Taffet and NP Patricia Sullivan are awesome. They have been caring for my son for years. When I had concerns about his hearing, they did various tests and recommended tubes for his ears. He hears a lot better, his speech has improved and …

  84. Dr. Jeffrey Taffet and medical assistant, front desk staff at the 4400 N 32nd street location are amazing!!!!!!!! Had Septoplasty (deviated septum repair) 3 weeks ago and it has been a life changing experience. Would highly recommend Dr. …

  85. From the simple online check in availability , to the extra courteous front office staff, to our outstanding Dr… I am seriously so at ease and comfortable with our first visit. Dr. Taffet was outstanding with, my son who was very nervous …

  86. Absolutely wonderful, I had surgery because I had my nose broken when I was younger and I couldn’t breath correctly. But now after the surgery, my breathing can’t be compared to before. It makes swimming alot easier now that I can fill my …

  87. I been coming to Biltmore Ear Nose and throat for years now for my hearing tests. Well I had a meeting with Dr. Tappet on headaches and such, well long story short I eventually found out I had a deviated septum. I went through with it. Dr. …

  88. I actually never saw the providers at this practice, I am sure they are all wonderful. The reason for my review is because I was unable to make contact with anyone over the phone or email to make an appointment for consultation. I ended up …

  89. If I could give then no stars I would. They had to set up appointments with two other facilities, for further testing. It took them 3 weeks to let the first facility know I needed a test. I just received a call today from the second. I saw …

  90. I don’t have enough good things to say about Dr. Taffet. He walked me through every step of the process of turbinate reduction surgery and I couldn’t have expected any better results. I can finally breathe and have a normal life. The front desk is amazing too! Everyone is always willing to help and always has a smile.

  91. Dont expect a phone call back. To talk to the clinical nurse, it says “the line is busy” but really it means “im not picking up the phone”. The only way you can get help is if you do an online chat in the app….and they didn’t even answer …

  92. Do not go to this location and see physicians assistant P. Sullivan. She cares nothing about your pain! She will manipulate your ear and shove things in your ear, not taking a break while you’re cringing in the chair pulling away and …

  93. Came here after being recommended by our kids pediatrician. Dr Taffet is a pretty good Dr but cant say that about the staff or the office itself. You can never get a hold of anyone and even after leaving a message, they dont call you …

  94. I discovered Biltmore Ent due to my allergist stating I had a severe deviated septum in the range of 80% blockage on one side. I consulted with Dr.Paquet and he also did the surgery with exceptional results and zero complications even with …

  95. Dr. Taffet and his staff have been great and very professional. I had a procedure done in which he walked me through every step of the way. Just as he explained my breathing improved immediately. No complications and immediate healing. His years of experience are apparent and he has a great attitude and sense of humor.

  96. I had a great experience with the Biltmore ENT office. They are a very professional group of individuals. There were a few times when scheduling times got switched/confused however, they always did their best to notify me within a …

  97. I was referred by my PCP so I figured I’d check this place out. I went in to see about getting a tonsillectomy. Dr. French is really nice and explained everything well, however, his scheduler is really disrespectful. Canceled the procedure with them to go elsewhere.

  98. Incredible experience throughout. Dr Taffet was excellent. I had a deviated septum and valve failure with very restricted nasal breathing. He explained the surgery in detail and took time to explain all the post op details. …

  99. This is for the Tempe location (they do not seem to have a review page).
    This was my first time getting hearing aids and it came as a surprise that I needed them. I am pretty young and didn’t think it was an issue until my physician …

  100. I have suffered from sinus issues, a deviated septum and migraines for several years. I went to an ENT closer to home and did not feel comfort or confidence with him when I asked a few questions. Dr. Taffet came highly recommended for a …

  101. I had a Septoplasty procedure done by Dr Jeffrey M.Taffet M.D
    The procedure went flawless, giving me the ability to breath again….I can remember ever breathing so good and having more energy…. I highly recommend Dr Jeffrey …

  102. Several people recommended this clinic to me so I was excited to get a second opinion about a tonsillectomy. I have chronic health conditions and while it’s not necessary for doctors to fully understand the diagnoses, it is important to me …

  103. Saw Dr.Paquet. when we met, in our appointment, he was in a rush to get me out the office, and was very dismissal. I have a deviated septum anteriorly and superiorly. So much that the swollen part of my septum touches my lateral wall and …

  104. I came to Dr Bowne, the ENT specialist in January. I was a patient for 5 months, in which nothing was done to resolve my conditions of health. From my experience going to ENT specialists, this is by far the least professional office I have …

  105. DON’T DO IT!!! The card said 11:30 they have me at my appointment, but I get a text saying 1:30. I cancelled it the day prior due to a scheduling conflict as it’s not what my appointment card said, ok. Then I get another text to check in …

  106. Dr Taffet was amazing I’m so grateful he found the cancer in my throat early. Went through all my radiation treatments everything went well follow-ups are clear. He always makes me feel comfortable and that is actually listening.

  107. Dr Taffet and staff have treated me for more than 20 years, keeping my sinuses open and flowing great. My appoints are always on time with no waiting round. Big Thanks!

  108. I’ve had some health issues recently and was extremely lucky to have chosen Biltmore ENT and Dr. Taffet. He has been incredible and the Nurse,whose name I’ve forgotten, is awesome. They have been so helpful and so kind during my visits. Dr. …

  109. If you looking for a medical group that’s overbooked and has horrible service then this is your place. The Doctors keep multiple offices to see more patients. You get switched around offices and the reminders don’t even have the office location your at. Even called in and was given the wrong location. Overall poor service.

  110. I would definitely give this place 0! I highly dont go there, waste of your time. I booked an appointment two months ahead, then left work early and showed up for my appointment they denied me service and to reschedule another two months! What kind of service is that? They should be held accountable for violating A.D.A. law!

  111. Unfortunately I had than good experience with Dr Mendelson. His bedside manner definitely left something to be desired. Got some CT scans back, sent a message and got nothing back. I went to a different ENT and the differences were night …

  112. I was referred here to see an allergist by my PCP. However, because I got a tonsillectomy here 4 years ago they said I couldn’t see the allergist immediately and had to see the ENT specialist I saw prior who could then refer me to the …

  113. Dr. Taffet is a good surgeon, but completely lacks bed side manners. He hardly spent any time with me, rushed out the door after a couple of minutes. Recommended I have surgery after a 5 minute diagnosis, which didn’t make any difference …

  114. Outstanding ENT practice – Dr Tyler French is a superb Physician! He clearly s very experienced with tremendous knowledge. In addition, he is compassionate and takes the time to listen. The staff is always attentive and courteous. …

  115. Dr Jeffery has given me a new outlook after my surgery! O more facial pressure, I can fly without pressure now! I suggest this surgery for you if you suffer like I did! It was a quick procedure and glad I did it, and you will be too!

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