Birmingham Water Works, founded in 1951, is one of the largest water systems in Alabama. The system has four water sources, more than 3,700-miles of transmission lines and over 450 employees.
| Sunday Closed Monday 8AM–5PM Tuesday 8AM–5PM Wednesday 8AM–5PM Thursday 8AM–5PM Friday 9AM–6PM Saturday Closed |
3600 1st Ave N, Birmingham, AL 35222
You can never reach anyone. The website always has issues. The worst ever! I hate that we have to use the Birmingham water works to get water.
I’d rather dig a well than have to deal with this company. Thankfully, we won’t have to when our house sells. Just hope prospective buyers don’t read BWWB reviews…I wish I could rate a negative, as they don’t deserve the benefit of one star
From the 1st of October till December 28th I did not have drinkable water .. I only have my meter read 5 – 7 times a year every time I call I’m on the phone for 45 minutes on hold waiting for a customer service representative after that 45 …
After multiple phone calls and two separate visits in person to the office I finally got them to locate the account for my new condo. Went without water for two days.
I HATE BWW. AND I WOULD LOVE IT IF SOMEONE COULD EXPLAIN THE WAY THE FREAKING BILL YOU. WATER IS WATER, WHY DO WE HAVE 2 OR 3 DIFFERENT WATER CHARGES ON THE SAME FREAKING BILL??? CAN ANYONE TELL ME THIS PLEASE. THERE BILLING SYSTEM IF …
Having trouble paying online and on the phone. Guess they force you to get in your car and drive to the building.
Birmingham Water Works customer service very unprofessional they care nothing about the customers they do the listen nor do they provide options for the customers Example I called for a payment extension only to be told I could not have …
BWWB need to seriously revamp their ENTIRE system!!! The website has so many flaws it is UNREAL!! And then if you call customer service, they can do NOTHING FOR YOU!!! IT is absolutely the WORST public service establishment I have EVER dealt with!!! PLEASE PLEASE, BWWB do something about this!! If I could give zero stars, I would!
Very bad customer service & outrageous cost for one of the cheapest utilities. Even when I found a leak coming on their side of the meter, they continue to let it effect billing without adjustment.
I have been having a leak for the past 3 months . Went in this morning and saw Shonda . She was knowledgeable , pleasant and helped me out with filing the proper forms for a leak adjustment . Great experience
They are the main reason folks move out of the city! Customer service is non existent, and inconsiderate. Can’t give you any assistance, and blame everything on nature. ALWAYS A MAIN BREAK! (Lies they tell!!!) I wish there was a (-) star rating on here. They would SO get it!
Their website will not work. I have attempted to cancel an automatic payment that is setup due to that account being closed but I am unable to do so on the website since they switched. I am so sick and tired of the terrible customer service! If there was another water provider in Birmingham, I would switch in a second.
If you are trying to ruin your day, just give Birmingham Water Works customer service a call. The absolute worst.
Customer service is a joke. I wish a company that knows what it is doing would come in and buy them out and get some control. They can’t even answer simple questions about my bill and service, God help people who actually have a serious problem!!
The MOST HORRIBLE CUSTOMER SERVICE EVER.. AN I COME FROM ATLANTA. WITH LOTS MORE PEOPLE. AN STILL NEVER EVER SPENT 35 MINS TO GET WATER CHANGED FROM ONE NAME TO ANOTHER …
How can you be a public service with absolutely no customer service personnel to assist your customers. I’ve tried 15 times this week to call and haven’t been able to talk to a person yet. I’ve been disconnected because of the high call volume. I only gave them 1 star because you can’t post a review with 0 stars!
The incompetence of your employees is awe inspiring. Thank you for wasting three hours of my day. I truly wish I had a job that had zero repercussions for having no clue how to do my job .
Some of the customer service I have ever experienced. They were not timely at all with their help and did not come to turn on my water when they said they would. A total disgrace. Supposed to be interested in serving the public. Shameful
This is by far the most scamming unprofessional company allowed to operate. Only when people group together to shut down this oppressive branch of monopolization will we ever not be robbed blind by fees and false policies.
I would give a 0 if I could. This is the WORST company I have ever dealt with. They are impossible to get in contact with and when you do, the Paterson has no clue what they are talking about. HORRIBLE STAY AWAY IF YOU CAN.
Really, all of this depends on the DAY and who’s on duty and what TIME you get there. I was in and out in 3 minutes on a Thursday. And i mean this LITERALLY. I even forgot my wallet and the person, at the counter, was extremely patient. …
This company is terrible. They send bills irregularly, changed my account number without telling me, stopped charging my credit card. And then when I tried to call in their automated system tells me there are over 20 people ahead of me at 10AM!!! This is the very definition of terrible monopoly.
Absolute garbage. The rent a cop security guard believes she is the warden of Shawshank. The rest of the employees are your typical just “there for a paycheck” and don’t want to help. Terrible service!!!!
Birmingham water works is highway robbery!! $120 just to start service plus taxes which came to near $160. Than they sent another bill due the same month which came to $57. Not a high bill but, it’s the fact that we only used $4 of water …
Worst customer service I have ever experienced. They shut my water off for my new house I had been in for two weeks, then tried to make me pay $160 to turn it back on!! I’ve been in here two weeks, my first bill wouldn’t even be ready
This company is a BLIGHT on Jefferson County!!!! They should be investigated…….AGAIN!!!!! Rates are ridiculous, and Customer Service? WHAT Customer Service??!!! These people are beyond RUDE and completely CLUELESS!!!!!!!! They take NO …
Haven’t been able to sign into new website. Have requested new sign in, it doesn’t work, tried to sign in as guest, it doesn’t work. Haven’t received paper bill. Every time I call, I am around number 51 in line. Who has time for this? May be in top 5 water systems in country but also top 5 worst in customer service.
The customer service rep I spoke to about my build today was very courteous and helpful. The wait time was significantly shorter than it has been in the past. I called around 8:35 a.m.
Called to ad accounts to our services. We currently have 33. After waiting on hold for 20 minutes, I was told they can’t establish service over phone. This is absolutely the WORST company I have ever had misfortune to deal with. (FYI I wanted to give 0 stars but wouldn’t post without one.)
Crooked-ness on the company overcharging their customers for mistakes that they have made, in the service and expect them to pay for their mistakes. We need a new water company for the city of Birmingham they need to overhaul them with the highway and recreate them in a new light
After hearing stories and reading the other review i had very low expectations when I went to get services switched over on a house I bought. Kristy was very pleasant and efficient, and i was in and out in about 15 minutes.
Been a customer for over a year now. Their website is always down! How is this even possible? I just want to pay them my $. Non-working website and the astronomical sewer rates are why I give them 1 star.
Awful customer service, even when on the phone. Trying to figure out how a bill skyrockets twice as much in two weeks. Learn how to speak to your paying customers without an attitude!!
My bill has doubled the last 3 months. Started at $80, then to $160, and now I am at $316. I called, waited on hold for 40 other people, then he said he couldn’t tell me why. Said I might have a leak?! Bogus. Such a corrupt business.
I have had a leak for 7 MONTHS and while it is on their side of the meter they are too lazy to fix it. Called the City of Hoover and they even called them.
Nothing matters to these people. What a waste of space. 5 people handling …
Such an embarrassment . The elderly woman Mrs. Wells is a witchy woman who cannot wait to be rude to you. Don’t try to reach a supervisor, they have several and the employees refuse to give you the name of any of these so called …
Meter reader never gets out the truck,some of the customer service reps or rude an nasty,my bill went from 60somethin,to 477 dollars,they said i ues 20,000 gallons of water,its just me an my wife,a tech came out,he told me no way the meter …
Attempting to do anything on the website is nearly impossible. It is as clunky as if it were programmed in 1850. Your rates are criminal, thanks to your fearful leaders who make the taxpayers fiscally responsible for their ignorant …
Waited on the phone for the 46 people in front of me to finish up before finally getting a customer service rep. After 25 mins of nothing but pure confusion and absolutely no progress she finally tells me she will have to speak with I.T. …
Been waiting for over 48 hours for Birmingham Water Works to fix a busted water line.Neighbors yards are flooding and no one has even showed up to look at the damage yet.Numerous neighbors have also called to no avail.
The absolute worse experience I have ever had with any company…ever! Calling them dysfunctional is the understatement of the year. Words cannot express how inadequate they are on EVERY level. Shame on you Birmingham for allowing a public …
The worst utility co out there. The website does not work for setting up new service. The CSR I spoke with was rude. Was not helpful. Hopefully my area will be changed over to Trussville water soon so that I do not have to deal with rude, incompetent people.
Birmingham water work is the BIGGEST rip off I’ve ever experienced. Some got to get better, time toget some people in there that know how to work not steal.
they are the worst.. they came and turned off the water in my neighborhood and 3 others around it at maybe 8 this morning and claimed it would be back on at 12 and it is now an hour later! it wouldn’t be so bad if they would call and tell …
I fully expected to be adding to the one star reviews after what I went through after having my water cut off due to an error on BWW’s side. Up until a few minutes ago, before speaking with Richard Lewis, a STAR employee at BWW, I would …
I don’t understand how a company like this can even exist on earth in 2017. Countless billing errors, no customer service, clueless people working for them. They are not helpful at all. Worst thing is, I have absolutely no choice but to use their service… shouldn’t there be another water company?
1. id not return my phone call.
2. Worker uncapped a fire hydrant to clear the water line, sending thousands of gallons of water forcefully into our yard and causing problems to our yard.
While the people who work for the BWW are super nice and helpful….the price is out of this world. I live alone, do 2 loads of laundry per week, rarely cook or run the dishwasher, never wash my car at home or water the lawn. I am very …
Terrible company and website. I am curious as to how much money they scam people out of every year. Randomly got a late notice after having auto pay set up for some time now.
Have a busted waterline from the ditch flooding my yard, that has been reported for 4 days now and still not one employee to ever observe it, let alone fix it……..I hope they expect a civil suit for the damage to my yard they were informed, and were negligent.
I suppose that most folks who have an account with BWWB have received an email this week informing you of the changes to their website. If so, good luck in making the required changes. …
The worst. They can’t do anything right.
Customer service is super frustrating. …
Check… Your… Bill…People!
They are literally triple dipping after Jan 1st 2019. They charge for 3 15 and greater than 25 for different prices and you get charged each one….and this is …
Water has been off for 8 hours. Tech said it was supposed to be back on at noon and no update since then and no one answers the phone now. Negative stars needed
My water and sewer bill increased from $71.76 last month to $143.52 this month and when I called to inquire as to why. I had 24 people ahead of me. I don’t have time to wait on the phone that long. …
One star is over exaggerating, got my bill in today and it was almost double the usual so I went to check the meter and found mud covering the meter, not real sure how they read it like that, so called customer service and was told they have special tools to read through the mud even tho they don’t read them electronically!
I know like hell my bill ain’t no 600
My water bill has been ridiculously high…when I call to get an explanation of my bill reps are usually clueless. BWW is definitely a rip off!!
Terrible customer service. I spent an hour trying to logon to their website and couldn’t get it so called customer service – what the website says to do if it isn’t working. After 20 minutes, the rep said “well I don’t know what else to do, …
BWWB takes incompetence to a quantum low! 1 star=-5 stars! Sold my house in Bhm in Dec 2016. Settled all accounts and moved to TX y’all. Forwarded my mail, kept my same phone number that I’ve had for over a decade, kept my email address. …
It would have to be very embarrassing to have to tell someone you work for the BWWB. I would never put it on my resume’.
I have been calling since the 3rd oh January have a leak at the meter. Meter people said the would be out 1-13-2022. And still haven’t shown. And water just keeps on leaking since the 3rd
I wanted to remind readers that the h2o foundation helps people with their water bills. …
After reading reviews seeing the rating knowing all the trouble friends and neighbors had I was so afraid to even have to deal with them..customer service had no idea what I needed and tossed me to 4 people until I got Ms. LATOYA mcgrue …
The customer service people are very pleasant have have great attitudes. However, I am trying to get a simple billing question answered and cannot after calling repeatedly and talking to lots of different people. Also, the new web/billing site is the truly the worst web site I have ever seen in my life.
If I could give them NO STARS I would. This is most corrupt company in Birmingham. Maybe Woodfin needs to spend some time CLEANING house!!! I don’t even know how in the world they have not been shut down. Terrible customer service and …
Rates high to begin with, but i was at the office to “pay the water bill” and they cut my water off because they didnt say how much sewer I owed. Cost $65 to cut back on and they only had to tell me about the $40 sewer owed for the month.
Their version of a “new and improved” website is complete nonfunctional, and has been for 3 months. I’ve had to call in to pay my bill, which actually charges an extra fee, and their phone billing is ALSO TERRIBLE.
The wait was a little longer than I expected. But the two young lady’s that waited on me were very helpful. The first was from the water company, and the second from the County for the sewage system. I do think it is very ridiculous that it …
I called and spoke with Shandra and she was very sweet. I told her I had sold my parents house and they had both died. Not only was she professional in closing the account she offered sympathy to me for what I was having to do. She was really helpful and most pleasant.
If you don’t know your account number you must go to their office, wait in line for 2 hours or more, give them your first born child, and allow them to treat you like garbage, while you keep a smile on your face, because if you don’t, they …
We shut off service last year because home renters moved in and they put the water in their name and made payments. We sold the house recently and got a bill from a collection agency for a bill they said we owed for over a year ago!! No statement, no phone calls, no nothing! What a lousy company.
Rude as hell ppl & then they charge you a reconnect fee of $63.00 & you have to turn it on yourself. No wonder you have bad review’s. If I’m paying for something then you should preform the services & not have the CUSTOMER do your DAMN job..
The most disturbing experience I ever had.Waiting 35 minutes to be disconnected. Call again and again 45 people a had of me. No costumer supervisor to talk to… lunch break 2:30 pm.??? This is a shame on our society. We pay a lot for nothing. They are so incompetent to work.
Thinking something is seriously wrong all the way to the top in this monopoly ! No public utility should rate a 1 out of 5 stars in customer service !
Upon opening our November bill we were surprised to see a $700 charge for a …
They need to make some changes. Gave a window to have water cut on from 8-5 today. I could’ve gone to work for the majority of the day but instead BWWB expects you to wait around all day for them. To make things even more difficult they do …
They have tons of broken technology (website not loading, not being able to set up an account on a Mac, the automation system on the phone never recognizes my social or account number). They are aware, and refuse to fix it!
Employees suck, the entire company makes me sick to my stomach.
How about negative stars!!! Took my mom, who’s on a limited income, to pay her water bill. We go through the drive thru to pay, because I’m on my lunch break. I warn her not to ever pay a bill in cash because people can easily steal, …
Submitted a leak report form online 3 months ago, called to confirm they received it. I call today to check the status – apparently they never received it. Lady sends me a fax number to send the ‘new’ forms to. fax number doesn’t work.
Is this a joke?
Never had a big issue with Birmingham Water Works. Of course, like any of my bills, I always feel like I pay too much. However, I felt compelled to write this review after using the online pay. I have to say, it is slick and fast. It is very well done.
For the past year it seems, they have been having issues with their systems and customer service. I have attempted to pay my bill online for 4 days now and was unable to. Now, I have to call their customer service number which they will …
Rates mysteriously double each june, july, and august, but when customers read their own meters, the use and rates don’t justify the bill. When calling for a reread of the meter, customers are simply told “there must be a leak” (rates go back down in the fall – happening with a multitude of customers)
This is the most dysfunctional business I have ever dealt with. Even the most incompetent companies will figure out a way to let you pay them…but not these people! Seriously, please figure out your website. I DREAD paying this bill every month because it takes me about a week to do it. Horrible.
I pay my bill EVERY month, now they say I didn’t pay a bill from LAST YEAR!!! Since I only bought my house and had the water turned on in Sept of last year, this makes NO SENSE to me, PLUS I paid a deposit. I am very displeased since you …
This is by far the most unprofessional company I have ever dealt with!!! Hold for an hour to speak to customer service just to be hung up on from the automated service “due to high volume calls”. I have been calling for 8 days straight in …
The board is seriously trash. How can you not care about your employees?Takes forever to get ahold of. Not saying everyone there is selfish but there are some very sweet willing people who want to accomplish their job helping customers. I …
I see from your agenda dated 11/14/2019, that you were reviewing the approval of some expenses from a conference that 3 board members attended. These expenses seem high, totaling almost 14000.00 for a 3 day conference. Is there a copy of …
Called 3 different times yesterday. Was number 28, 23, and 21 callers in line. Then finally got someone, said I had to call back tomorrow (probably because it was around 4:20 that I finally got through) and the whole time people were …
I have multiple businesses with this company, and when I tell you they are the worst, please believe me! The price gauge and randomly bill you with NO justification. My normal bill is $2.500 at one location and for four months and NO LEAKS …
I submitted a request for new service over 2 weeks ago. Someone from BWWB called me and asked me to send an email containing a signed copy of my lease. I did that and never heard back from them. When I called today, I was informed that …
While I have had a generally underwhelming experience with Birmingham Water Works so far, their saving grace is their customer service agent Ms. Johnson. She graciously and politely helped me when previous agents had not and thanks to her, I won’t have to go without water in my new home. Thank you again, Ms. Johnson!
The Birmingham Water Works board is basically an organized crime racket. Someone needs to bring a RICO lawsuit. I was being overcharged hundreds and thousands of dollars overy lastseveral years. FINALLY got someone to check my water meter …
Got double billed last month after not being billed the previous montth,The water rate has consistently gone up over the past years and it’s very frustrating for us folks in the country that want absolutely nothing to do with the corrupt …
wish I could give negative stars.
In the past, as a homeowner and, until recently, as a landlord, BWWB allowed me to not have to place a deposit ($120) to have water turned on at a different …
The only reason I left one star is because you can’t leave zero. We are talking about the most non caring disorganized company anywhere in the state of Alabama. You can sometimes expect 2 bills a month, prepare yourself for 100% inaccurate …
I dealt with Heidi in customer service. Not only did she laugh at me for the mistake I had made online she was zero help with any of my questions. I had told her numerous times I had received nothing via email which she responded “something …
Mismanaged is an understatement. I submitted my account establishment online. Got no reply. Get a letter in the mail requesting a security deposit and account establishment fee with a due date that was already two weeks past! So stupid. …
My bill is so high. $100 for water, another $150 for sewage?? The sewer in my neighborhood has been clogged for literally 20 years. What am I paying for? I believe the sewer bill was meant to pay for construction that occurred last decade, …
I’m putting 5 stars for Ms Kristie. After numerous of attempts to transfer my water online she is the only one (after speaking to 3 different people) who walked me through everything. She also resolved the issue I was having with transferring my water. Thank you and God bless you!!!
For the second time within the last 3 months I was charged a past due amount I should not have had. After waiting behind 50 callers to talk to someone, I was met with very rude service in return. It was also explained to me that my past due …
Pathetic customer service. Or should I say no customer service. I have tried calling their customer service line multiple times over the last 2 days to report a leak in my neighborhood and to check balances on my accounts. The automated …
If I could give them zero stars, I would. The employees are clueless. You can’t speak to management about an employee. No one answers when a call is put through to them. The poor …
I have not had anyone explain my bill properly. Every worker I talked to is confused. They said that the manager that adjusted my bill did not go into details. I just want to know why I recieved two bill just day apart.
They are already screwing everyone over by charging for the same water twice. They said there is no way to calculate how much water goes out of your house into the sewer so they estimate it by how much water goes in by your water bill. Then …
I would give negative stars if I were able to. Some time at the end of last year the BWWB changed computer systems. In the process they changed our account numbers. When I made an electronic payment to them using the account number I have …
What is going on? My bill is $233.74. The highest bill I’ve paid was $110.00 in March, which I thought caught me up. I paid in April. How did one person accumulate such a high bill??? I get a disability check….Lord help us. I can NEVER …
I would give no stars but you can’t. Our water got shut off because of an over due balance with no notice of us having a balance. We thought we had set up automatic payment with them but obviously it didn’t take. My wife works around 10-12 …
It’s a racket for friends and friends of friends of the people ‘work’ downtown. They squander money and if you research “companies” they award contracts to, despite their glitzy websites, they are located in dilapidated crack houses in Louisiana.
I wish that I could give them less than a “1”. A couple of months ago, they cut off our water without notice and made us pay a reconnection fee of $50. I have been trying to pay our bill now for over a month and I can’t get on the website, …
Company’s like this is why people are moving away from Birmingham. From customer service,(who are barely tolerable at best), to the meter readers that just like to park their trucks in the middle of the road, doors wide opened and music …
How can you charge me 49.49 each month when I use the bare minimum amount of water? The answer I got was it is a convenience fee. My bill has never gone over 80.00 with five people living in the house but now its just me in the house my …
Well – trying to move to their new computer system (old way of having my bill deducted directly from my checking account work well) but then there is progress’!!! …
They’ve wrecked their online payment system. The last time it was functional before I moved I owed them nothing. Just discovered a paper bill for two months having only lived here three weeks. I panicked and paid the bill over the automated …
My meters kept exploding sending water straight up into the air. After about 5 times of this i had the guy’s personal cell number to call him direct to report this problem. Finally after a few months of this and 12 meters later i finally …
I called because our auto pay did not go through in July. I was told the reason I was not billed is because their auto pay is down for the month of August (apparently for the month of July also). In order for me to make a payment on the …
Awful, just awful!
Horrible customer service. My balance still says $0 as well. I am also receiving no bills. Because of whatever glitches in the system they have, our water has now been cut off three times—due to the company’s mistakes. Then, I have consistently been charged to get it turned back on. I’m at my wit’s end with these people.
This is like living in a third world country!!!
I think some of us should get together and contact a law firm. I will be looking …
I want to give 5 stars to Danielle in customer service for her excellent customer service skills. Not only was she courteous, but she knew her job well. The Birmingham Water Works should be proud to have an employee that is efficient, knowledgeable, and concern with meeting the customer’s needs.
I just started new service for every utility there is and had no issues until I got to BWW. Unfortunately it doesn’t matter how much you complain about how bad they are because they don’t have to compete with anybody. For everyone who wants …
In the 10+ yrs I’ve had the displeasure of doing business with Birmingham Water Works they’ve always been rude and could care less — I realize they get beat up by the public but they’ve earned that reputation. For the first time in that …
I give one , but its no stars. I live in Moody, Alabama.That’s St. Clair county.We have no choice but to use this water company. My water bill is always the same amount, but the sewage keeps going up. I’m paying more for my water bill than …
They don’t deserve any stars! They need to hire ppl that care about the public and are good with customer service. This place is a joke, and I was more confused after talking to them, than before I called. They will disconnect u without u …
My bills for the last two months started doubling, even though my water usage was the same. I went out to check my meter, to ensure that it wasn’t constantly running as result of a leak. My iron disc cover was matted with old leaves and …
The board was federally indicted on corruption charges and this crooked mindset trickles all the way down to the customer service reps. Water bill went up $400 without a leak or any issues and immediately went back to normal the next month …
The absolute most incompetent public service company possibly in America. Finally they try to join the 21st century in 2016??? by offering an electronic payment system that is broken from the start. Customer service doesn’t have near the …
I guess it does not matter, I mean who else are you going to get water from if you live in Birmingham, but customer services is a joke, you establish service they show up a week later and cut your water off and will not tell you why. Then …
Customer Service Rep “JUNE” is the worst! I have never been asked the kind of questions she was asking me. She put me through a whole interrogation just for a payment arrangement. I hung up and got a different rep.and with them, it was no …
Absolute terrible customer service. I am new to the Birmingham area and I’ve been trying to set up my service. I’ve submitted my information three times online, been hung up on four times, and been told something different every single time …
Awful experience all around. All of the negative reviews you read are right. They’ll cut off your water service (sometimes even if you pay all your bills because they’re generally incompetent and regularly make mistakes) and refuse to …
This Birmingham Water works is the most horrible company and having worst customer service.
1. Whenever you call, you will be at 25th or 30th customer waiting in line to …
Shoneen was great, she help me establish my account with easy, thank you Shoneen
Today I saw 2 trucks worth of men in the Wal-Mart in Roebuck for over an hour at 1p. The guys from truck 1144 and 842 were in the fishing section picking rods on our dime. We have folks that have water problems and pay these guys to shop? Pretty sad what BWWB has become. Mind your Clock time guys!
Wow I thought my situation might be a singularity until I looked at these reviews. For the months of April and May, our water bill for a household of 2 was around $22. Then, in June, the bill skyrocketed to $496! We didn’t know about the …
BIRMINGHAM WATER WORK Customer service department has horrible customer service. It is more than 2 million people out of jobs and the way they talk to you on phone is very disappointing. They have bad attitudes Every time you’re …
I just had a terrible experience with BWW and came here to see if I was alone. Nope! I closed on a house, my agent ran straight to BWW to switch the service into my name (previous owner didn’t even call to switch water off because we were …
Horrible! Unorganized! Liars!
They redid their website in November. It removed my google chrome auto fill so …
My first time with any utility company and I had flawless service. I had some technical glitches with cancelling the service but I called them and within 5 minutes the customer service rep had solved all my problems and my account was settled. Excellent customer service. Ms. Jean was so helpful and friendly.
After weeks of issues with logging into their system, I finally managed to register for my new account after they scrubbed the old ones. Still can’t access for my mother’s account to help her access her bill despite copying and pasting the …
The Bwwb has a New technique to rob it’s customers. They make it impossible for you to transfer your water service from one a dress to another via their website. They changed my current address to Birmingham, when I actually live in a …
Birmingham Water Works (BWW) is trying to push a back flow preventer on businesses in Tarrant, a chemical water feature to prevent water from flowing out of the business into the main water lines. This however is unnecessary when many of …
Couldn’t pay my bill because they changed account number without warning. Finally got the new account, and a $600 water bill, and had to pay over the phone because the website wasn’t working. This is not how you treat your customers, even if you’re the only company that provides water services.
Worst customer service on the planet. Even below Charter Communications, which is saying something. On hold forever, never got a human being. Also, why in the world would anyone want to pay their water/sewer bill on line when they are …
Easily the worst utility company in Birmingham. Terrible Customer service. They yell at their customers and hang up on them when questioned about overcharging. I’ve never had problems with utilities until I became a Birmingham Water Works …
If I could give a zero I would. Customer service is horrible, the representative was rude. The system doesn’t allow you to upload documents so you can apply for services. I’ve been requesting services for over a month in a half, luckily the …
The Birmingham Water Works Board is a monopoly & refuses to answer…or even allow you to hold for customer service. They just hang up on you.
I have an $81 past due balance on my account & they haven’t been able to tell me what it’s for for over a year. But they still want me to pay it.
Spent days trying to transfer my account to my new address. Confirmed and reconfirmed with them. Just found out 3 months later that it never happened, and I;m still paying for my old address. Customer service has been AWFUL. Terrible. …
Trying to get my Private Meter reimbursement for my lawn sprinkler. Spoke to 3 different customer service today reps and then told a member of mgmt would call me in 24-48 hours. Yesterday was 48 hours. Called in today and customer service rep assured me that I would receive a call today from a manager. NOPE.
I got a bill in December saying I’d used 19,240 gallons of water in one month, which is enough water to fill a small swimming pool. It’s just my husband and me living in the residence and we have no pool. The same day I saw BWWB worker …
There should be something done about the Water Works. My water bill in 2015 was usually about $130 a month. In December of 2015 we received a bill for $1,000 dollars!! This was insane I would have had to fill at least 3 swimming …
Just moved from Tuscaloosa to an apartment in Birmingham and I have never in my life had so much trouble trying to get my water connected. My water is currently shut off and I have been trying to get connected for 2 weeks now. Every time I …
They have been charging me double for 8 months now. I’ve got $870 dollars paid to them for nothing. They told me 6 weeks ago they would file it and get me a refund. I’ve called three times each week and they continue to tell me its not …
This company doesn’t even deserve a single star. THE worst of the worst. 2-1/2 years after moving in to my new home, I found out my water meter was buried 12 inches under ground. The meter reader had been making up water usage numbers for …
One of the worst customer service operations I’ve experienced. Website barely works, useless, and frustrating. The link to email customer service on their website is “invalid, no longer in use”, calling on the phone is a nightmare. I …
This has to be the most underhanded utility company. The shortened hours, rude customer service, and the outrageous sewer prices. They have no shame! This is monopoly at its finest people. Their payment arrangements are laughable to say …
If I could give a -10 I would! I work with a property management co and we have several accounts with them. I set up an account and they email me an invoice to pay the deposits. However, customer service refuses to give me the addresses …
I just moved to Birmingham. Single woman living in a one bedroom apartment with my puppy who is medium to small. Working all day, class four evenings a week. Gone many weekends. Not home a lot. My water bill continues to be $200 ish a …
Meters aren’t read correctly or at all so water usage is just made up. I have had numerous incorrect readings and have to check behind them every month. When overcharged, I have been told it would cost over $30 to reread the meter. Very …
If I could give misuses I would! We had a leak over the weekend of a holiday. Employee came out who could of fixed it but his supervisor told him not to because the contractor they hired messed it up. We had a leak for 3 days (gushing …
I have never dealt with more clueless employees in my life! They “lost” my deposit then turned my final bill over to collections (even though my deposit was three times the final bill amount). After six months of me following up with no …
My husband owns a rental property that had experienced a fire. All the utilities were turned off during the reconstruction process. After the inspector gave him the ok to have the water turned back on we set up new service. We were …
Piss poor customer service, and its funny how they are so quick to cut your water off one day and then take their sweet time (even once you’ve paid your debt) to get it turned back on. They don’t care if you live or die. They just want their money.
Over charged me $240.00 bill for 1 month , I work and live with my dog.
When I called ,I was transferred 4 times VERY rude and unprofessional employees . …
I have had no water due to a leak at the water meter for past 5 days. Have called daily, 3 and 4 times, no one will get me to a supervisor, no will will help and I still have no water. Abysmal service, NO customer service and rubbish …
This company has screwed me over since moving out of my last house on May 31. They continue to bill me for June and July when I lived elsewhere by then. Even uploaded AND emailed my lease in THREE TIMES now!! Now they’re about to start …
I don’t even no where to start. There is no way any other agency…. in any state could possibly be as unorganized, unprofessional, and corrupt as the Birmingham Water Works Board. I moved out of an apartment in January. Closed my account …
Every time I must deal with BWW, it is a miserable experience. They could care less about you is how i feel every single time I have an interaction with them!
Nothing but bad experiences with this group. Website is never up. My water bill started doubling at the end of the year. We were told we would receive credits but nothing has been done. I have no way of paying my bill if the website …
Very unprofessional. New home owners unsure of who we have water with. They came out and cut the water off with no warning. It would be courteous to put a flyer on the door letting the consumer know a couple days before cutting the water …
There is a lot of dysfunction at this organization. However, when you are finally able to speak with those who care, they are willing to assist. Someone should be held accountable for firing bad employees and hiring more good ones.
Rude, unprofessional employees who will literally ask “What do you want me to do about it?” when discussing a misread, month-old bill. They still have not corrected our bill from the previous month after the reading was 9 units higher than …
What state agency regulates this water system? What recourse does the public have when the service continues to have poor service?
I received a $45.00 water for November 2018, so I went to the BBW website to tell them that I was in the process of moving and turned the water off to prevent freezing. They never responded, so December I received another bill for $90.00 …
Paid bill back in Sept. They came out and turned my water off. I called and spoke with a lady I wish I had gotten her name anyway she said she seen where I made the payment and she was gonna have someone come out and turn my water back on …
Cannot pay bill with online option because it is not operational – paying with phone option requires an additional fee. Only other choice is to call during “business hours” when I am at work. However, outgoing message clearly states that failure to pay bill will result in loss of water services. Clearly customer service is important.
This is a very poorly run public utility. They Overcharge; their website and electronic billing do not work; I actually had to write them a letter requesting a bill because they suddenly stopped sending me the electronic bill that I signed …
if I could leave a zero I would.. after moving and transferring my service 2 months ago, my water was turned off today. when i called they could not even find that my address existed.. I even went down to their office immediately after …
I just want to get the water turned on one of my rental units to work on it. I filled out the forms on line a few months back and the water was turned on. I have yet to find the water meter. Friday the water was turned off. I figured there …
Or send you a false bills cause the tech never READ you meter. Then send you a bill that is 4 TIMES the amount you owe!
Last week, and being the 50th caller in the queue, I exercised my patience and stayed on hold. My bill was a good deal higher than normal. Spoke to a wonderful customer service person who said they would send out a re-read person and let …
I moved in January of 2019. Had to go to the water works board to have the water turned on at my new home. I was told that everything had to be paid in FULL at my old address…. I paid in full, discontinued service at my old address and …
I had my bill paid for automatically by my bank. The BWWB constantly screwed up the bill. I pay for mine and my son’s account and many times they mixed up the bills or put all on one and left the other to go delinquent even though they had …
This is the worst company I’ve ever had to deal with . Since we’ve moved to the Birmingham area our water bills have been between $300-$500 a month . We obviously have a major water leak going on near our home . We have no water on the …
All of the bad reviews are deserved and more. I transferred service to my name on an unoccupied house I purchased, set up service with billing to my apartment and water works sent billing to the unoccupied house with payment due 14 days …
I’ve been trying for over a month to have the water at my rental switched to my name. I submitted the information twice online and received no follow up. I called yesterday and spoke with Nora, who had me fax everything to her. I still …
I wish I could give zero stars. Horrible customer service. Nonfunctional website. When I moved into my apartment, I had my water turned on. BWW turned it off and turned it back on within the same day a few weeks after move in and I was …
I received a random call from BWW last month saying I used 50 TIMES more water than I normally used. I was SO upset and explained I live alone with my pets. There was NO way I could use 50 times the amount of water in ONE month. She said …
Worst customer service, you pay your $120.00 deposit regardless of your credit history. Then they expect you to look for your meter and turn on service yourself. This is after they leave a blue tag on your door letting you know they “tried” …
We purchased the property in August of 2018, moved our neighbor’s water line in September of 2018, and they still have his water meter on my account and my water meter on his account. Customer Service doesn’t have authority to do much of …
The worst company ever. Ever since they changed the website and there whole system, I have been overcharged ever since. My bill was reasonable $66. Now I am paying over a hundred dollars a month. It is ridiculous and despicable. I live in a …
Notified of past due account. Twice responded bills paid through bill pay. Moltiple attemps to contact customer service. Phone will not connect.!? …
I had heard that this was a terrible operation with a very inept management system and all that I heard turned out true. Except for one Cust Serv rep, ( who I won’t mention their name because it might get them in trouble),the service was …
I dislike everything about this company. They don’t care about you, their job or even their welcome greeting. “Welcome to the Birmingham Water Works Board. Today is July 1st, 1998”
Not that these reviews matter because if you want water in this area, this is your only unfortunate option. I moved in to a house that I am renting out on Oct 11. On Oct 10th, I used the website to request service… after i filled it out …
I hate their website. It’s hit or miss to sign in to pay your bill!!!
I requested a transfer when I moved into my new apartment and they never processed it, but didn’t let me know. The ended up cutting off the water in my new apartment, so I’ll be without water for 36 hours. I’m giving them two stars, because …
Unfortunate update. My water was turned off even though I was told my bill wasn’t due until the 12th of July and that my payment reminders were getting send back because their system received my address incorrectly. I check the same day …
I had to report the Birmingham Water Works Board to the Attorney Generals office before they corrected a bill of $1000.00 for three months service. All of this because of a bad deal they made with Goldman Sachs concerning the sewer repairs that I don’t think were ever completed.
It’s very difficult to go online and pay my bill. I wish BWWB would fix this problem.
We had a problem with water quality – a strange cloudiness that our neighbors noticed as well. It was after 8:00 PM when I called and Michael from Birmingham Water came within the hour. He flushed the main line and cleared it about an …
I have not lived in Alabama for over 5 years. I get a collection call for a home in Birmingham I sold months ago. No one tried to contact me after I closed the account and it was paid off. Now they say I owe money, sent to collections. …
Why is it that a “company” riff with corruption and terrible reviews can still go unchecked. Most of the board members are extremely questionable in their earnings. On a different note, they have terrible customer service care. Their mask “policy” is unconstitutional. 0/5
Can’t even set up auto pay. This is the worst group I’ve EVER done business with.
I’ll start by saying that every service person I’ve ever met has been perfectly pleasant. The office, however, is wildly incompetent. When my wife and I moved into our house, we called and put in a start service order, but for some …
First they will not and refuse to update their map. My address on my bill and house are different so I have to remember an address that’s not where I live to discuss my bill. …
The only website that has a processing fee of almost 2.00.🤨😐🙄
They really don’t care for their customers…. …
These people are thieves. They bill you exorbitant amounts and offer no solution to correct it. I want to know how they get away with it.
Wow. If you wonder why this organization has such a horrible reputation, it’s because they deserve it. They are unbelievably rude to customers, no matter whether your issue is valid. Customer service is obviously not necessary, because what …
Paradoxically they are 50 years AHEAD in prices yet 50 years BEHIND in service and 15 years behind in IT. …
The Birmingham Water Works is a joke of a company I didnt recieve an bill for over an month. I called customer service I get told they had nobody to read the meter,just tell the truth the meter readers were out cause of Covid and now your …
If I could leave a 0 I would this company knew they were understaffed this company also knows Covid is still a big factor in 2022 just as it was in 2020 why wouldn’t you assure you have adequate staffing in case their employees become …
Worst utility company I’ve ever had the displeasure of doing business with and unfortunately there’s no one else in the area so that’s a great thing
These prople are RUDE. I have lived a lot pf places in the USA and by far, this water is the worst…had to spend thousands in filters just to get it to smell OK
I wish I could give them negative stars. No bill received this month. So of course I will be double billed next month. This has happened several times. Not to mention I go 6 months with the exact same usage/payment, then 1 month where it …
I told them I was moving out at the end of the month and they cut my water 2 weeks early because someone in customer service didn’t take the correct notes for my account. I paid all my bills on time since 2017 and they refuse to turn my …
Customer service is NO help! My water was off not knowing why. Was directed to make a new service and pay over 300 to do so. Was not told that someone came and checked my meter and that it was broken. Couldn’t understand why I would have …
They had a “glitch” delete auto-pay information according to a representative a month or two ago. Owed several bills at once because of this, see it mentioned in other comments. They made no attempt to contact their users about this. …
Terrible phone customer service. I called today to follow up on a request I had previously submitted to have my meter rechecked (They overbilled me due to an incorrect meter reading). I was told that they have not been able to send anyone …
For the past 2 months my water bill has been 3 times higher than it usually is. This month I looked online to see if they read the meter. The meter reading was 2 days and what the reported is significantly lower than what it currently …
I will be so glad when they FIRE !!! the entire water works head office board, drain that swamp. Sad when people have college degrees for a profession and still can’t manage it well.
I’d give them negative stars if it were possible. First, the customer service rep on the phone today was rude and arrogant. She asked me how many people were living in my house and I told her 4, she then belittled me by saying that her …
Worst business ever! iF I could leave a negative star review I would. Covid ain’t got them this messed up. Ain’t no way in hell my meter can’t be read in over 4 months. Then I get a huge bill. I need people in charge that know what they are doing. No other business could get away with running this way.
I’m not one to leave negative reviews, but after the phone call I had I feel it’s necessary. We have lived in Birmingham since last April. We are always on time with our bills and never miss a payment. Last August or September, I had to …
I think something is going on with the website. I have been able to log onto my account and pay for over 10 years. Using a phone and computer. Tonight it says that my temporary password has been sent to my email. It has not. I didn’t ask …
Another multi-million dollar extortion scandal recently. Of course when they got caught, they increased prices. Stop stealing my money then charging me more.
Along with other reviewers, if I could give them a negative star review, I would do so with glee. I have had the most outrageous billings and inconsistent readings since July when I moved in. Kicker is, I live by myself and yet I am …
THE most corrupt business in Birmingham by far. They go out of their way not to help you and if you ask questions they never have an answer. They have no oversight so what do you expect?
1. They have misinformation related to sewer on the website that appears to have been there for a prolonged period of time without being corrected
2. Why do you need a copy of my social security card? This puts customer information at risk for no reason. This practice is from the 1950s.
What is there new to say? I don’t know how this got averaged up to 1.4. Mathematically, a few people out there must’ve given them more than one star lol
If possible I would give this company a negative star rating. I am very displeased with the lack of respect, professionalism and empathy that comes from Birmingham Water Works! Which, I have only been a customer with them for four months. …
SOMEONE TELLS YOU ONE THING, THEN YOU CALL BACK AND SOMEONE ELSE TELLS YOU SOMETHING DIFFERENT. WON’T LET YOU SPEAK WITH A MANAGER. THEY SAY THEY WILL CALL BACK TO RESOLVE THE ISSUE NO ONE EVER DOES. IF WE HAD A BETTER WATER COMPANY TO USE I WOULD…..
Very incompetent & non caring staff. Gave us bogus meter reading for May 2022 when no water used during 5 month construction(out door commode for construction workers and toilets and sinks disconnected with no outside water usage). I asked …
Never had an issue with them in over 20 years. If we were living in Jackson, MS or Flint, MI we would be hoping for a water system like BWWB. Thank you for keeping our water safe and clean to drink and use.
Very mismanaged company. This organization has a crucible for greed and easy money for decades. The customers has had to pay excessive rates to make up for their management issues. Why can’t something be done permanently?
If I could give them 0 stars I would. I moved into a new apartment and scheduled an appointment for my water to be turned on during my move in date. They gave me a long window of 7am-6pm as the time frame in which I should expect my …
Unbelievable. Was billed for 25,000 gallons of water I supposedly used in 2 months. I called a plumber to check for leaks. None were found. My bill is usually showing my wife and I use 600 gallons a month. I called back in October to get …
Update your website! Every time their website malfunctions and doesn’t submit all of your forms together they cancel your request and you have to resubmit. Customer support staff are rarely helpful, and they just tell you to resubmit on …
This has got to be the laziest, pathetic organization (If you can even call it that) known in Alabama. You can’t depend on these people to do anything in a timely manner. Take whatever time you expected them to handle a situation and add a …
I am so sick of this estimated billing. One month I’ll have a $70 water bill, and the next month it is over $200. I received two $200 bills a week apart in July! It is impossible to budget, and despite having city council and the news …
The worker lied about reading my meter. I took pictures of the actual meter reading. Still waiting for someone to come out and recheck it. Constantly being over charged. What they need to do is take back money THEIR people stole that we pay for service and put that toward our bills.
11 months of consistent water bills around $150-$200… 12th month comes in at $800. No answers or help from BWW. Embarrassing company and now the board members are resigning. Scam artists is all they are.
There’s a 3.49% increase note on my bill. It’s not due to water consumption, which actually decreased this month. There’s no explanation, just an arbitrary increase. How can this be legal? Please explain to all of us
UPDATE: Well who would have thought. I NEVER heard another word from them. My neighbor finally fixed the leak. As for the overcharges on the water leak, mark it down as they are plain crooks. Money stolen, go up on everyone’s bill. …
1 star selected because you have to make a selection to leave a review. Stars given should be NONE. Billing is terrible, customer service is a hit or mess, and why are WE (the customers) paying a customer charge for this and that when we …
The stances taken by customer service over the outrageous billing practices by BWWB is beyond off-putting. I am SO sorry that you all work for criminals, but none of your customers deserve to pay for their outright negligence. The fact that …
Used their website to update our bank account information and they did not update it for automatic payment. When I called, the Representative had no idea what to do. The Representative said she would investigate and call back. Now over a …
My water bill runs from $69 to 79.00 a month. My water bill is $158 for this month. Something needs to be done about all this over billing customers. I going to complain to whoever will listen news, BBB, go to Montgomery. I have never used …
So I had my water turned on, the lady told me I had 16 days to pay my deposit and my first month’s bill. I called back 8 days later to pay and a different lady told me I was late and had to pay a late fee on top of my first month and …
I have tried to submit a new service request four times using four different devices and three different web browsers. Their site doesn’t let you submit the form without uploading a lease an ID. I uploaded them. I submitted the form. I got …
I went into the office because I had really messed up my water bill and accidentally made 2 accounts. Ingrid helped me and she was above and beyond costumer service! She was so sweet and made a sticky situation into a easy resolution. Thank …