Black Bear Medical is Maine’s leader for medical equipment supplies and services. See more
Read More| Friday | 9AM to 4:30PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 9AM to 4:30PM |
| Tuesday | 9AM to 4:30PM |
| Wednesday | 9AM to 4:30PM |
| Thursday | 9AM to 4:30PM |
275 Marginal Way, Portland, ME 04101
Poor management
Customer. Service.? There is none.
Impossible to reach by phone.
Worst customer service ever!
Always have to leave a message.
Actually shocking how bad the service is here, it’s appalling.
Ladies work hard, don’t get the credit they deserve.
Never answer phone
No one there
Excellent customer service! Friendly staff !
Very helpful when I was shopping to transition a family member from the hospital to home.
Horrible customer service. They do not call you back, give you inaccurate information.
Sales person was condescending and just demeaning. I will not be back!
Very helpful. Got a new wheelchair and the process was quick and painless.
They charged to do a diagnostic on our chair. We went to pick it up, got home and it didn’t work. THEY LIED ABOUT CHECKING IT OUT!!!!
Won’t return any of my calls for medical supplies after two weeks of trying
Good company, nice staff – goes above and beyond 🙂
Poor customer service. It takes forever to get any answers from these people. They never call back and never follow up. It can take months to purchase a product through them.
I can’t express enough thanks for the employees here and their helpfulness to someone during a hard time.
Your kindness is truly appreciated ♥️
Terrible. I’ve been going to bedards medical and I am my needs are always met. These people left me without supplies more often than not
Got my wife’s wheelchair fixed. There are little slow because they are currently under staffed because of medical problems.
Calling for days, no one answers and you can’t leave a message because the voice mail are full!
Absolutely, positively, hands-down the WORST customer service EVER. Nothing more need be said.
Dear Don,
Thank you so much for the time and patience you took to help me provide my son with a new wheel chair seat. Your support and suggestions meant so much.
Impossible to get through to a person on the phone at Portland ME location. I had to go there in person to speak to someone….I was the only one in the store and was waiting, I called them and was put on hold and not one phone rang ??
Poor customer service. They did not have the size of the item that I needed, and they weren’t helpful about ordering it. I wanted to support a local business, but they apparently did not want my business.
These people went above and beyond for my friend in a pandemic to get her a lift chair so she could sleep at night. Excellent customer service and caring compassionate people here.
I hardly had sat down to wait before Emily came to help me. She helped me with questions I had and went out of her way to be accommodating. Great experience.
Unless you show up to the business and wait for someone to assist, you will never get a phone call or email. Their contracts with any insurance needs to be revoked.
Terrible.That should pretty much cover it.Try any way you can to not use them.
I called them four times – leaving messages each time – to purchase a wheelchair for my place of business. I never received a call back and went with another company.
Same experience as many others. Hard to get someone on the phone, hard to get exact answers. Even had on person hang up because I asked them to clarify what information they were looking for. Save yourself some frustration and find a place that will at least act like they care about you. This place will not.
Visiting from out of state when mom’s wheelchair wheel broke. Black Bear was a life saver. Not only did they have replacement wheels,the replaced it on the spot. Truly a lifesaver,with friendly staff.
It’s very frustrating to work with a so called professional company that has such a poor level of communication between providers, follow through of what they say they will do, disfunction in the billing office, and lack of awareness of their customers account.
Terrible customer service. I have to rely on them for all my child’s needs and they make you feel like a nusence when you calk to get an update, they have lost multiple scripts for equipment and just down right dropped the ball numerous times. Wish there was another company we could get his equipment through.
It is truly appalling how awful this company is. Trying to buy one piece of doctor-prescribed medical equipment has resulted in insurance issues, double-billing, faulty equipment, and so on. Absolutely do not bring your business here.
Took a year to get my CPAP supplies the first go around, they send you a NON reply email says supplies will be sent soon. No word for a month,
Not even one star but you can not post unless you have one star…….
They don’t answer their phone, they don’t reply to e-mails, and they don’t return voice mail calls. Basically, to me they don’t want to remain in business. They pretty much Byte.
Called to get information. Held for operator, then left a message. They called me back within an hour. Great service inside the store and helpful supportive staff.
I used to get the refill kit for my TENS Unit at Black Bear (along with other things) and it was reasonably priced. The refill came with 3 sets of electrodes and the wire connecting them to the unit. It was approximately $ 25.00. We went …
Any 5 star reviews are likely left by employees, I know for a fact Irena Porter works there. My experience with Irena, she is rude and unprofessional with a chip on her shoulder. The store front smells and is dirty. This place plays games. Pick another DME provider to save your sanity.
Called on June 3, 2013. Told them I was coming from LA and needed folding 6 ft ramp for my scooter (SW actually flys them for you). I then ask if I can give them a card for the rental, and have someone pick it up, since I arrive after 5 …
I work for an agency in the State of Maine and I have had continual issues with them to get back to me and my consumers within a reasonable time frame. The one in Bangor specifically is bad. I had a consumer waiting for over 9 months for a wheelchair then they double billed Medicaid for the chair when he still hadn’t received it.
The worst service I’ve ever experienced, actually had to make multiple (5) calls to place a wheel chair order for my mother and to date over a month later, no one has returned mine or the OT’s calls (numbering well over 10) requesting updates, or to explain changes in billing. I’d advise anyone to look elsewhere.
If I could give negative stars I would worst company ever to get intouch with mailbox is always full and no one returns call how are you a medical supplier and don’t have anyone answering phone or returning calls this is by far the worst experience and I haven’t even got the damn nebulizer machine yet
After speaking to my insurance company I was told that my breast bump was not covered at all by my health insurance. I called Black Bear Medical to compare costs for pumps vs. Target and Babies R Us and ended up speaking with Emily. Emily …
This company is irresponsible and contemptuous!!! I can not make phone contact with them. I follow their phone cues and can not make contact. I leave phone messages with the necessary information and they do not return calls. I have tried …
I would like to comment about my horrible experience with Black Bear Medical in Portland. First, I tried numerous times during business hours to call your company with no answer. There was also no response to voicemails that were left. …
Beyond the call of duty… Naomi our rep has been beyond helpful. She made a really great effort to make sure that our son had his Oxygen delivered, etc. It was very important to us and she made sure it happened.
I think that we’ve been using Black Bear Medical for my son for about 15 years now and our experience has been exceptional because we’ve been working with Lorraine!!! I just needed to say that I am glad that she’s back and that I can work …
My mom has been calling the Portland store since last week – 13 calls!! To order her supplies. The calls go unanswered. There is no way for elderly folks to reach anyone!!! It’s shameful.
Terrible customer service. Those answering the phone act aggravated that you are even calling. …
If I could give BBM a zero rating I would. Employees are rude and insulting. They act like they are the only suppliers around. Well, they aren’t. Rehab Equipment in Lewiston gives their customers exceptional service. Need something closer? Check out 101 Mobility in Scarborough — highly professional business.
On hold. Finally redirected to voicemail. Voicemail box is full “thank you for calling. Good bye” no way to reach a person or leave a message!
If your looking for the world’s largest headache I’d give this place a go. Getting in contact with the department you need is a nightmare. One of the tech guy who does the repairs may answer his phone once every 2 months and you can’t leave …
I had an absolutely amazing experience here. The staff went above and beyond to accommodate me. They were incredibly friendly and it was an overall super positive experience.
Worst customer service I’ve ever had. I wasn’t able to get my equipment because the person handling my case did not order it before my insurance ran out (even though he had all the information he needed) and never contacted me because he …
We have gone to Black Bear a number of times over the years, and did not always get the best Customer Service, but within the last year (2012-13) things have greatly improved. The service dept. has been wonderful for my father’s scooter …
Terrible experience, a practice based on lies. Black Bear Medical neglected to return a call for 2 months, repeatedly putting me on hold and hanging up (2 months of it). I finally get the provider involved, and they tell our provider they …
Amazing customer service! Great array of products from cpap supplies to recliners! Ronda is always super helpful and knowledgeable !
When I called to pick up constrictor stockings I was told they were not ready because nobody worked on the weekend. The fax from my medical provider was received by Black Bear at 1:25 PM Friday. When I asked why didn’t they call me to pick …
We stopped by here today to get a tray for my mother-in-law’s walker. Jennifer and Misty were very helpful. It’s a big store with a lot of stock. Don’t know why it gets so many bad google reviews but, we were treated very well. They also had a good return policy.
Purchased a lift recliner for my father. The ladies there couldn’t have been more helpful. I truly appreciate their kindness!
I was curious as to why a medical supply store was showing such bad reviews? Well now I know!! …
I live in Portland. Any calls I made to the Portland office kept being redirected to Bangor offices, who I must say, are extremely courteous and helpful. They ended up giving me the service I needed and filled my prescription that the …
I have never dealt with a person as bad as Lorraine is! She has no business being in the position she has! I can never get her to return my calls! I leave a message because she never answers her phone and I am tired of getting the wrong …
How can I give a negative 10 stars???? The resupply representative made it very clear that Blackbear medical has no responsibility to inform their customers about the recall status of the equipment they sell you. Her only responsibility is …
UPDATED
MY COUSIN HAD A WHEELCHAIR LIFT INSTALLED by Black Medical during the summer of …
Absolutely dismal experience. Went in pre-surgery and ordered a walker. Never heard from them and my call was not returned. Proceeded to hospital for knee replacement surgery, and PT there initiated a new request for the walker. As of 2 …
Having had month upon month of bad experiences with Black Bear it seems that they are listening now. Called about disposable medical supplies to find out if they resolved a billing issue and someone answered the phone, explained how it was …
I have never had a worse experience with a company before. They never returned calls. All they do is try to get you off the phone. I Assume they don’t want Mainecare patients , And instead of just telling you, They cause you endless of …
Terrible customer service. Business shuts down at exactly 530 pm. I would have got there at 5 but became stuck in road consruction for a half an hour. I called several times to explain my predicament and begged them to wait for me. I was …
I had an emergency with my wc batteries today, I spoke with the repair dept at 10am., they fixed my chair within the next 3 hours!! I was very impressed with the repair dept!! Thank you guys!! You’re the best! …
Been waiting almost 3 weeks after 5 phone calls, these people have still not sent my ostomy supplies and have made me a prisoner in my own home. No idea how these people are still in business, must be cause mainecare forces their use. If you don’t have to use these people, DON’T!
After reading some of these reviews the fault can lie with the reviewer. That being said. My mother and I have always received excellent detailed courteous and personable service. I have called, been to the store for several face to face purchases and had an item delivered. Keep up the good work. Always will have our business.
Are you kidding me! I dropped a prescription, insurance card and wheelchair specifications off to BBM on March 12th – remind you today is May 21st. Do you need any other info from me – nope this is all we need. A month ago, I called …
Black Bear Medical has been very good for years, BUT recently, it’s impossible to reach them! I held on listening to music for hours! No way to leave a message. Finally I tried to call Black Bear in Bangor. Voice Mail Box full! I’ve …
I have had it with this company. ANSWER THE DAM PHONE!! Need to order ostomy supplies for my son but cannot reach these people. cannot go into the physical address as i just had surgery. Will look for another company
I would give this company zero stars if it was possible. Hell, I’d probably give them a negative rating if that was possible. First off, there is absolutely no communication between the supplier and the patient. I have been trying to get …
My dad has been waiting for his power chair since Feb. he has been all approved with his insurance. The chair is already and supposedly in Portland waiting to be delivered. They have told him a week to 10 days more then once and as of this …
If I could give this business a negative 5star review I would. The incompetence of the staff is astounding. How are they still in business? They shouldn’t be. I called them multiple times nearly a month in advance of my hip surgery for a …
Dealing with this company On behalf of patients I care for has been frustrating to say the least. Nobody seems to be able to answer the phone or return messages phone calls or emails. There have been months in between an order being placed …
If I could give a negative rating I would. Do not call Black Bear Medical. Stay as far away from them as you can. My son has been a customer for many years, but he has waited over 6 months for them to work on his wheelchair. They just lost …
No one answers the phone, returns phone calls or responds to messages lately. Their voicemail is often full. …
Increasingly Rude, Difficult to Work With and not the most friendly staff. Here’s what it comes down to: these folks are a little medical supply store and one of the only games in town, if not the only game in town. They aren’t technically …
Look, it’s called patience. This company does the best they can under the circumstances. I’ve been wheelchair bound for 4 years now and they have always done their best to keep my chair moving. Even squeezing me in in after service hours. I …
I have HAD it with that place. On hold for hours. They don’t return calls. Been trying to order my son’s ostomy supplies for a week. Now I have to physically go in there on an already full schedule. The morale there is not good and they are very curt.
I’ve been dealing with this company for about 5 years and have yet to have a positive experience. It is impossible to get through to the Portland store. I call and another location gets the call. They transfer you and you are sent to a full …
They don’t answer their calls. Cant leave message because its always full. I cant get my autistic son his diapers. It’s always a fight to get the diapers each month. Before they had gave enough boxes like 9 or 8. Now they giving us only …
Terrible company. Unfortunately they are really the only option around here, so we’re forced to use them. The worst communication I’ve ever encountered. They are almost impossible to contact – it seems to be by design. The only way to get …
Not only are they terribly apathetic, they are also crooks. I had a toe amputated in late June and needed a knee scooter. I sent my daughter over to pick one up and she cam back with one. She said it was $150.00 and was a VERY basic, …
I called towards the end of June because I needed a replacement seat cushion for my wheelchair, since mine had gone missing. I got my doctor to send in the prescription and then didn’t hear from anyone for 3 weeks. I finally called again …
How in the world does this place stay in business? My mother spent months trying to get a rollator. Their billing does not correlate at all with the info from insurance. And right now, I am trying to reach them regarding a nebulizer and …
Ships my supplies in over sized “repack” rather than factory lots. Itemss are scattered about inside a nd opened.
I cannot say enough about Black Bear Medical in Greenland, NH! My brother, Dale, is paralyzed with Dystonia and Tom Adams created an electrical chair that gave him his dignity back. Tom is a gentleman with high moral fiber and compassion …
I stopped by Black Bear Medical to buy a few things in preparation for my husband’s surgery . Maggie was very helpful and we found everything we needed. Not only was she helpful but her personality and funny sense of humor helped lighten my mood. Well done Maggie, my girlfriends and I enjoyed meeting you.
Jeannie Forgues
Customer service is lacking called Greenland store was told they have what I needed drove 40 minutes to get there and they didn’t have it said I had to go to Portland over 1 hour away. Serve was lousy women kept leaving me to wait on others while I was waiting. Then we finally had to just leave money and go
Worst company ever. Besides being called honey multiple times after asking the rep not to she hung up in me after being on hold for over an hour. They are not in the service to help!
I have tried to get my rollator from these people for weeks. They don’t answer the phone or emails. I finally get a voicemail to call and schedule a pickup but as I stated, they don’t answer the phone. I drove there and read the sign in the …
I believe these guys are closed? the gps brought me to this location and it didn’t seem like it was in business anymore,empty,no signage looks like the sign on the building got taken down. Can anyone confirm this for sure.
Can’t get through on phone with them. On hold forever. Menu suggested a mailbox that was full and not taking messages. Edit. Went in person a week ago and physically put in order yet no delivery. Got an automated call to see if I needed supplies 3 days ago and I ordered again. No delivery yet
This portland location absolutely is rhe WORST ! Won’t answer phone, didn’t reply to emails about med equipment needed, and product Not readily available. I was forced to go to a competitor which I would give 4 stars. …
The worst managed business ever! You can never get anyone on the telephone so I finally decided to leave a voicemail message only to hear that their mailbox was full. I live about an hour from the Portland store so I don’t get in there very …
Had a severe leg injury and needed a wheelchair and kneeling walker immediately. As another reviewer has said, they simply don’t answer the phone and all voicemail boxes are full and not accepting messages. I tried for a week, then …