There time is money so is mine but and a big one they don’t have 10 sec for me but I have to stay home from 8 to 5 for them to show up I will be sending them a bill for my time . We all need to do THIS
Tried to call the number on your site and you can’t understand it. It breaks up all the time, you cannot hear a complete sentence to do anything. I would think this would be a priority to fix- but then again maybe not.
They don’t listen when you call in. The rates are ridiculously high and there is no local office to speak to someone. A simple call is impossible. If there were anywhere else to get this utility I would.
Very disappointed in your customer service!! Called on Friday my husband’Kids’ work clothes locked in the washer and they can’t give any better than some time on Wednesday to get a technician out here. Then it will be another week before …
I had new service put in 10/2017. they were prompt ,, as for taking out the old meteor pipes it’s almost 9 months and every time I call I get the darn run around so it’s still not fixed just talked today the 27th of june and they have not …
I have random power outages for longer then an hour randomly all the time without any notice and they always seem to happen just before closing or on the weekend when no one is there to call and resolve the issue. Frustrating i can’t get things I need done and then redo laundry whenever the power “decides” to cooperate
If it were possible to give this company a negative star I would. I am forced to use them as both my gas & electric provider. Their new scam is to disconnect your servuce after “past due” of 30 days so they can collect a reconnect fee and get a deposit. Crappy scam company. Should be banned from operating.
Over a week without A/C, and they can not get to us until Thursday! That will be 10 days without A/C, except for the 2 separate 24 periods after they cam to “fix”it! If they had diagnosed it correctly the first time they came out, we …
This is not going to be a good review. Black hills power is a POS company they have taken $213.92 for our monthly bill not once not twice not even three times but a total of 4 times we have went to our bank and filed a fraud and theft case …
BH Energy repairs air conditioners. They fixed a system which we were told was not fixable and that we would need to spend $14,000 to replace. One unit needed a $20 capacitor and the other needed some coolant added. Quick afternoon repair and it works fine now. Very knowledgeable repair technicians.
Sent 2 techs to my home, I pay insurance and have for 10+yrs, techs changed my fuse on A/C unit and capastator, decided I needed compressor, which they no longer cover because they don’t want their techs messing with freeon. I was told by …
I am so sick of this company. They have a monopoly to begin with so then charge you outrages prices! I got charged 200 and some to have my power switched to my new home . And now every bill I get has a cost adjustment summary on it and each …
ONE WORD: INCONSISTENT!!! ANOTHER WORD: SWITCHING. I WILL NOT BE HAVING ANY ENERGY AFTER THIS JUST SO I DONT HAVE TO PAY THEM WITH MY HARD EARNED MONEY! NO STARS FOR YOU IF THAT WAS AN OPTION
Black Hills is a ripoff, and I just got ripped. Wish there was a no star rating. Had their warranty for over a year, Switched to full coverage. When I needed service they gave me 250.00 on a 1500.00 refrigerator and called the repair …
Horrible company with horrible people. They really need to train their employees or minions better. They are liars and pretend to care when they really don’t.
As far as I can tell there are no offices at which to make a payment. You have to do western union or a digital payment method if the snail mail is too slow. Thats usually a red flag for anything thing else, I’d assume I was being scammed. …
Abysmal customer service – I’ve been a customer for 7 years, tried to transfer service to a new address. They started service at an incorrect address (where I’ve never lived or leased), then changed services on the wrong transfer dates, and …
Black Hills Energy’s Service guard service; as big a shame as there customer service!
Have had to use the service a couple of times in the last year or so, but have …
High call volume also they lied supposed give me month free on appliance repair due to attitudes of there service men that came shut off gas to water heater in council bluffs Iowa . another thing they got payment from my local office who …
It’s all about the $$$ for them now. They charge to be “recouped” for any little storm, charge at the very top end kWh. Had been with black hill co op for last 5 years and one month back with them, I’m starting to remember how …
BH Energy is NOT interested in supporting customers or working towards solutions. They read the same script for every “issue” and try to say that it’s policy. I’m trying to get information on a gas line install and have it billed to me, the …
Once again the wind blew, and the power went out! One would think that with the high costs we pay to BHE, and the way they can afford to build that big fancy building that they might, just MIGHT manage to find the money to provide …
Paid my bill. they disconnected my power (which they shouldn’t have) after half an hour on the phone with customer service I was told it could be a few hours before my service returns. My meter is ran on an AMI which is an automated switch …
Paying bills is such a hassle. You need your account number to do anything, but there is no easy way to find it anywhere aside from calling the company during business hours and suffering through 15 minutes of automated calling systems …
Keep your office open in Cheyenne wy
State-of-the-art facilities.
I like paying in person NOW family fare it takes longer to get threw Your account
Thanks again
Stop your assault on Wyoming Net Metering for renewable energy customers!
Disgusting!
People need to understand they are not the highest rate and they work hard to please their customers within reason.
Such a bigass brand new building and I still have to go elsewhere to pay my bill? Logical
I had a power issue similar to a brown out and BHP sent a lineman within 20 minutes on a Saturday!
There time is money so is mine but and a big one they don’t have 10 sec for me but I have to stay home from 8 to 5 for them to show up I will be sending them a bill for my time . We all need to do THIS
Tried to call the number on your site and you can’t understand it. It breaks up all the time, you cannot hear a complete sentence to do anything. I would think this would be a priority to fix- but then again maybe not.
They don’t listen when you call in. The rates are ridiculously high and there is no local office to speak to someone. A simple call is impossible. If there were anywhere else to get this utility I would.
Very disappointed in your customer service!! Called on Friday my husband’Kids’ work clothes locked in the washer and they can’t give any better than some time on Wednesday to get a technician out here. Then it will be another week before …
I had new service put in 10/2017. they were prompt ,, as for taking out the old meteor pipes it’s almost 9 months and every time I call I get the darn run around so it’s still not fixed just talked today the 27th of june and they have not …
I have random power outages for longer then an hour randomly all the time without any notice and they always seem to happen just before closing or on the weekend when no one is there to call and resolve the issue. Frustrating i can’t get things I need done and then redo laundry whenever the power “decides” to cooperate
If it were possible to give this company a negative star I would. I am forced to use them as both my gas & electric provider. Their new scam is to disconnect your servuce after “past due” of 30 days so they can collect a reconnect fee and get a deposit. Crappy scam company. Should be banned from operating.
Over a week without A/C, and they can not get to us until Thursday! That will be 10 days without A/C, except for the 2 separate 24 periods after they cam to “fix”it! If they had diagnosed it correctly the first time they came out, we …
This is not going to be a good review. Black hills power is a POS company they have taken $213.92 for our monthly bill not once not twice not even three times but a total of 4 times we have went to our bank and filed a fraud and theft case …
BH Energy repairs air conditioners. They fixed a system which we were told was not fixable and that we would need to spend $14,000 to replace. One unit needed a $20 capacitor and the other needed some coolant added. Quick afternoon repair and it works fine now. Very knowledgeable repair technicians.
Sent 2 techs to my home, I pay insurance and have for 10+yrs, techs changed my fuse on A/C unit and capastator, decided I needed compressor, which they no longer cover because they don’t want their techs messing with freeon. I was told by …
I am so sick of this company. They have a monopoly to begin with so then charge you outrages prices! I got charged 200 and some to have my power switched to my new home . And now every bill I get has a cost adjustment summary on it and each …
ONE WORD: INCONSISTENT!!! ANOTHER WORD: SWITCHING. I WILL NOT BE HAVING ANY ENERGY AFTER THIS JUST SO I DONT HAVE TO PAY THEM WITH MY HARD EARNED MONEY! NO STARS FOR YOU IF THAT WAS AN OPTION
Black Hills is a ripoff, and I just got ripped. Wish there was a no star rating. Had their warranty for over a year, Switched to full coverage. When I needed service they gave me 250.00 on a 1500.00 refrigerator and called the repair …
Horrible company with horrible people. They really need to train their employees or minions better. They are liars and pretend to care when they really don’t.
As far as I can tell there are no offices at which to make a payment. You have to do western union or a digital payment method if the snail mail is too slow. Thats usually a red flag for anything thing else, I’d assume I was being scammed. …
Abysmal customer service – I’ve been a customer for 7 years, tried to transfer service to a new address. They started service at an incorrect address (where I’ve never lived or leased), then changed services on the wrong transfer dates, and …
Black Hills Energy’s Service guard service; as big a shame as there customer service!
Have had to use the service a couple of times in the last year or so, but have …
High call volume also they lied supposed give me month free on appliance repair due to attitudes of there service men that came shut off gas to water heater in council bluffs Iowa . another thing they got payment from my local office who …
It’s all about the $$$ for them now. They charge to be “recouped” for any little storm, charge at the very top end kWh. Had been with black hill co op for last 5 years and one month back with them, I’m starting to remember how …
BH Energy is NOT interested in supporting customers or working towards solutions. They read the same script for every “issue” and try to say that it’s policy. I’m trying to get information on a gas line install and have it billed to me, the …
Once again the wind blew, and the power went out! One would think that with the high costs we pay to BHE, and the way they can afford to build that big fancy building that they might, just MIGHT manage to find the money to provide …
Paid my bill. they disconnected my power (which they shouldn’t have) after half an hour on the phone with customer service I was told it could be a few hours before my service returns. My meter is ran on an AMI which is an automated switch …
Paying bills is such a hassle. You need your account number to do anything, but there is no easy way to find it anywhere aside from calling the company during business hours and suffering through 15 minutes of automated calling systems …
A BHE contractor RAN into my brand new pole barn.
2 weeks later and I have yet to have someone give me a case number or a call about repairing it. …