Walk-in and feel better. No appointments needed, no long waits and no unexpected cost makes Black Hills Urgent Care the ideal choice for all of your non-emergency medical needs. Our in-house lab and onsite digital x-ray technology also allow us to diagnose issues faster so you can get back to your life faster.
| Thursday | 7AM to 7PM |
| Friday | 7AM to 7PM |
| Saturday | 8AM to 6PM |
| Sunday | 8AM to 6PM |
| Monday | 7AM to 7PM |
| Tuesday | 7AM to 7PM |
| Wednesday | 7AM to 7PM |
741 Mountain View Rd, Rapid City, SD 57702
Fast, professional, friendly, and efficient. Adele was a major plus. She deserves a raise!
Able to be evaluated promptly and staff very professional. Thank you again!!
There is not a better place to go for your healthcare! I love the interior design of the urgent care as well. Very clean, welcoming, and modern all in one!
I was impressed by the technology implemeted in the waiting area. What an upgrade to Rapid City Businesses!!! The staff was pleasant, and professional. I Strongly recommend getting your X-rays HERE… Thank You…
Very compassionate and competent staff!
Was great. They took my concerns seriously and was seen as quickly as possible when they were busy. Ran multiple tests to try and figure out what was going on. Would definitely recommend.
EXCELLENT CARE AND SERVICE!!! Out of town with sick child. All staff was so friendly and the PA was thorough and caring. Caring about or travel plans and what our net course of action would be. No wait time.
Went in Friday, waited 30 mins to be seen with no patients in the back with me. $40 later an Older male doctor told me it was just a viral infection. Go to medical arts today and I have walking pneumonia. I want a refund for such little care.
they were very kind and friendly. so glad I went. I dread doctors. it was more pleasant than I expected. very nice crew. thanks so very much!
Great group of employees! Very helpful and informative!
Great experience. Efficient and thorough.
My experiences at Black Hills Urgent Care have always been positive. All of the staff members are caring and genuinely concerned about the condition being treated.
All the staff was very polite and friendly. I am normally very uncomfortable in medical facilities, but they talked to me like I was a human. This will defiantly my location of choice should I ever need medical care again.
Very pleased with the helpfulness of the employees and the quality of care! Thank you!!
Excellent service from Admission to the PA care.
They listened with compassion and quickly DX my care. Very professional! Highly recommend
These individuals have patient care figured out! The friendly greeting you receive is nice and something you do not receive anywhere else. They make sure you are comfortable with everything discussed before leaving. I would recommend them to anyone.
Check in was smooth, wait was almost zero, Dr Wenger was prompt and easy to communicate with.
We were up here on vacation when my daughter fell off a swing. We went into this urgent care shortly before closing. The facility is modern, they can take x-rays, and everyone was super nice.
For the first time ever I felt like a human who people wanted to help rather than an interruption or a number when I walked into a medical facility. This place has kind considerate care. It’s also a beautiful modern space.
Very good PA’s, but rude nurses. One of the medical assistants treats people like they are just there looking for narcotics. She needs to return to school and get trained properly. Unfortunately there are not a lot of choices in the area. Your only consolation is that it’s not RC Regional!
You all are an Amazing group of people, from check in staff nurses and doctors who are overworked and probably underpaid we were treated with respect and care giving the trying times during this covid pandemic. You all deserve recognition being heroes in our community.kudos to you all.
I wad checked in quickly and brought back to a patient room within 10 minutes. Staff were friendly, caring, and quick. No complaints at all.
Very good experience. I needed a covid 19 test which they were able to do quickly and I got the results with only a small time delay. This helped me not to lose a lot of time with my employer.
Everyone was kind professional and so patient . I am afraid to go to the doctor and my illness was tricky. They were thorough and fast . I will definitely be referring my famiky and will return as a patient if the need arises.
I went to get a walk-in COVID test. It went extremely fast and the staff were friendly and attentive. I had my results within 30 minutes. They are a fantastic organization!
What an amazing experience with the phlebotomist Tierra. I had no idea I was even poked:). PA Danielle Shafer always listens and always looks out for me…. WHAT A GREAT TEAM. THANK YOU
Both times I’ve had to come in and do a covid test customer service was excellent. Both doctors had great customer service. They are very organized and answered all of my questions.
I went in with a migraine and though they did not have what I needed they offered a lesser med, however the Dr. Was so kind and the nurse was amazing with both shots she gave me
Greeted right away. Put on a waiting list. Waited for an hour and a half listening to people complain about the wait. The staff stayed positive the whole time and bent over backwards to accommodate everyone. Great work in these difficult times.
Today I went to black hills urgent care Care on mountain view Rd…what a pleasant experience it was for me especially for it being my first time as a patient..every person that was working was really friendly and made u feel comfortable …
Appreciated the welcome and efficient service. There were some questions about my visit that were handled quickly! My services were preformed in a professional, and personal way. Thanks much!!
Went in with body aches and pains along with a horrible headache. While the wait was a bit long they did give me a place to lay down and dimmed the lights. Only thing that bothered me was the music playing. Oh and the heated blankets were great.
Always excellent care at BH Urgent care. Very prompt and caring. Best emerg clinic in RC.
I was treated very well at this facility from the check-in to the doctor visitation. Everyone was pleasant and thorough in helping me throughout my visit. Thanks to all the staff for your kind and pleasant care.
I was obviously given the wrong diagnosis, again. My primary care doctor at the Haines Ave location had to fix this office’s mess up, again! I guess using the extra gas and mileage on my pickup would have been worth the correct diagnosis! I …
Had some concerns about Covid exposure, was very pleased with the staff and facility. Super courteous people, timely support and extremely friendly staff, eager to answer any and all questions. Thank you very much!
Impressed with the service in getting my mother in for a rapid PCR test before she flies home. Only issue was we didn’t receive the backup email.
They took wonderful care of me while I was there with a group of very attentive and compassionate staff. If you need to go to urgent care I would recommend Black Hills 10/10 times!
Doctor Chris was great help! Nurses were also prompt and friendly. Whole experience was pleasant. Thanks again Doc!
I had a broken leg went in on a Saturday morning to have my cast examined due to getting it wet and was having increased pain was just wanting to see a provider to reassure I was healing and the cast was good. We’ll I’m also a nurse. I have …
I have always had a great experience here. Danielle and her nurse (can’t remember her name…sorry!) were super nice, courteous and very helpful with my situation. They got me referrals to the right places immediately!
I really enjoyed the delightful nurse. Also, the Dr. was also nice, informative & happy. Both the Dr & nurse appeared to enjoy their job.
Very friendly, clean, professional, efficient! Also very quick, unless there is a line of patients ahead of you, which is quite understandable! I definitely rate this facility 5 stars, 10 if they had 10!
I have had the best medical care in big cities by some of the most highly regarded Doctors and associates in our nation. Dr.Wenger and the whole staff have raised my expectations. Fine, kind and highly skilled professionals! All of …
We received very efficient and good service. Clear communication on what to expect and when we were seen the Doctor was patient and helped us with all our questions and concerns
Very fast efficient and thorough. Good experience
Nurses are very nice and helpful but older male doctor is extremely rude every time I go in. Also, it has been 5 weeks since I went in for possible broken wrists and they are still in immense pain (X-ray tech confirmed them being broken) …
The entire staff was so friendly, caring, and kind. I am very thankful for the outstanding care and treatment they gave me when I wasn’t feeling well. Thank you for caring and helping me, God bless!
Needed to go in for a COVID test. Staff, RN’s, Dr’s – everyone was so very friendly. I would definitely return to this clinic again if ever needed.
Wish I could give them 0 stars. Went there knowing I have bronchitis or pneumonia. Waited in the waiting room for over an hour, finally was taken back, half hour later, still no Dr. Asked how long, was told they didn’t know but it might be …
This place is fantastic! Don’t shy away because it’s in the parking lot of a strip mall and attached to a Qdoba. It’s brand new inside, welcoming, and very modern appearance. Everyone here was so nice and cuts to the chase. I was there less than 30 minutes and satisfied with the result. I wish urgent cares back home were more like this.
Experience of getting tested was without problems – no wait, friendly/confident staff. But, getting results back – not so good. I was told that results would be available in 30-45 minutes and someone would call me. Didn’t happen that way.
Great intake, great nurse, great doc, and short wait!
I gave Bleach Hills Urgent Care a 10 My provider answered all my questions and gave me assurance concerning my problem Left with satisfaction and was happy with end results The faculty was very kind and friendly
Have been in this beautiful, clean facility and have seen Dr. Eric Ottenbacher on several occasions and and he and his Staff are just the best. From the check-in Staff to the Nurses and the Drs., all are friendly and so helpful and they give you just the best treatment.
I have always had great experiences at both locations. We are always in and out fast and the staff is always really nice. I also love that they have refreshments in the lobby too
Dr Wenger is always expedient and extremely knowledgeable which results in us covering a lot in a short time. My confidence in Dr Wenger is such that I’m trying to consolidate my other doctors and roll them into his clinic. I highly recommend Dr Wenger for anyone looking for a personable doctor they can relate to.
Got an appointment really fast. Staff was very nice! Doctor and his nurse were so kind! Made me feel like they cared!
Very good primary health care that accepts Medicare. I was surprised to find out a few years ago that an Urgent Care office would provide regular primary care. I am glad I asked about it back in 2017. Dr. Wenger, and Dr. Webb before him, are top notch MD’s.
I have no idea why you have no knowledge of pharmacy’s in the VA web when you serve veterans everyday and to have their meds covered, they have got to go to a pharmacy in the va web. Twice I have been here, and twice I was sent to Walgreens …
Courteous and prompt attention at check in. PA was professional but with a sense of humor. Techs were also professional and ready to go. Nicely staffed on a holiday weekend.
My husband got something stuck in his eye and could not get it out. It was a Sunday and we live 90 miles from the nearest hospital. This was the first time we had considered Urgent Care. It was either that or wait at the ER for hours. I am …
I have visited this facility several times and each time have had an accurate diagnosis and treatment. They are professional, fast and courteous. I cannot speak too highly of them. I appreciate them being open the times I can manage to work …
I learned today that I had bean exposed to Covid-19. After searching for a test site, I immediately went to the Baken Park Urgent Care clinic, and was seen immediately. After a brief checkup, I was swabbed and released, with an …
All the staff were great. Friendly and courteous and I was in and out without much waiting
Outstanding, truly. Compassionate and efficient. They listen to your concern, and value your thoughts. A rarity these days. Friendly from check in to check out. Ease of appointment making online, and no waiting in lobby to be seen. I would highly recommend this location.
Been with BHUC for many years. Quality care and possitive experience every time.
Stopped into Black Hills Urgent Care to get a flu shot. Such a beautiful building, friendly staff and great care. I have never been to a health care facility where customer service was a top priority. Coffee & water while I waited, iPads for the kids to play with and stay busy. In and out quickly. Great job guys!
Do not recommend this urgent care. We were sent a bill for the first time 2 1/2 years after my husband was seen and want us to pay it in full right away. We would have loved to pay the bill when my husband was seen 2 1/2 years ago even if …
I have been at the Baken Park location on several occasions. I have to say the staff is extremely friendly, helpful, and competent. …
The staff was very courteous and caring. It is a difficult time to be in their position. They put their health on the line. They have a limited number of Covid tests they can do each day and suffer the wrath of citizens who are displeased, when told he staff has no control over that. Kudos to the staff for their demeanor and grace.
Service was very professional and smooth. Very little wait time in waiting room and in the treatment room.
My doctor suggested I go in and have an X-ray done to be on the safe side. I went it and was checked in in a minute or so. I had to wait about 3 minutes or so before I was taken in and the xrays taken. Very fast efficient and friendly staff. Excellent service.
The staff all around it was very efficient they girls at the front desk or very friendly and accommodating. The wait was a total of 15 minutes to get my x-rays done I was in and out I would say in less than a half an hour. I would recommend them highly.
Poor service at best, slow and a rude staff. “Urgent” in urgent care I guess means SLOW to the staff working here. I hate to say this but Monument health beats them hands down and they are just as bad.
Prompt care and professional staff. Everything you need when you are needing medical care!
Wonderful experience !! Due to my recent total knee replacement surgery , I was placed away from other patients upon checking in – taken thru a separate door & in a room away from others 😊Every health care worker I came in contact with was …
Awesome service as always but also sad as dr.wenger is going to accused care. He will be missed as
My primary. Good luck to him. …
I see dr.wenger and I really like him as a doctor.. heis real good at making sure he crosses all his T’s and dots all his i ‘s… him and his staff are all real good at what they do and so nice.. I had blood drawn today and I have small …
Love Black Hills Urgent Care on Mt.Veiw Rd. In Rapid City , SD , I’ve been seen by three different doctors there and have yet to have a bad experience ! They are great office staff and Doctors alike ! I highly recommend Black Hills Urgent Care !
Patient focused. Folks at Black Hills actually listen to you and your concerns. Treat you respectfully and provide great care!
I have been to BH Urgent Care several times now and they are very professional and proficient. The best thing is I get right in and don’t have to wait long to see the doctor. I also appreciate the hours. I had actually tried another clinic first but they closed at 3 pm on Sunday. Won’t do that again!
My visit was great! They were courteous and friendly. My wait wasn’t bad at all. The dr was thorough. I was very pleased overall. Thank you!
I am new to the area and needed a Dr. This facility was the perfect place for me. The staff was friendly, the wait was minimal, the Dr. Was kind and concerned, I feel I recieved great care. Having never been to an urgent care facility I …
The facility was clean and comfortable and didn’t resemble a medical facility at all. The staff was courteous and professional and took my needs seriously. It was within an hour of closing so not a lot of people there. It was a quick visit and an efficient and painless experience!
I was seen promptly. They have great drinks in the waiting area (not that I had time to enjoy- I was called in so quick).
They ran dual cultures, so I didn’t have to wait so long. …
I have been here twice and both visits were far superior to any doctor or urgent care I have visited in past few years.
My experience at BHCU was with the primary Care clinic not the urgent Care …
There was a long wait for an xray. However the Dr. And Nurse were so kind. They checked on me frequently, making sure I was doing okay. The staff were all amazing from the second I walked in until I was done. The admission clerk was so good …
Wow what difference! This place is very nice and every employee we talked to was nice and happy to see us. Everyone did whatever it took with a smile to try to make my daughter feel better! Super impressed! This care is on a totally different level than the competition! Nice job!
I moved to Rapid City last May… I broke my ankle and went to Black Hills Urgent care. I love the walk-in option and also the online appointment option. Everyone there is friendly, helpful, polite and overall I felt I was in great hands. I …
I went in because it was after my regular Dr’s clinic was closed and I was having symptoms of a bladder infection. The doctor who saw me was very nice and I didn’t have to wait long at all to be seen. Spend time using an electronic tablet …
During this national Covid-19 pandemic, it is great to be able to come to a place that still focuses on the patients while maintaining CDC guidelines. Everyone was pleasant and willing to do whatever needed to be done to improve your …
The staff is really nice, I’m Glad I chose them as my primary
The drs and nurses working in these urgent care facilities are the very best! Very caring and helpful! Thank you for your service 🥰🥰🥰 …
The staff is efficient, kind and professional. Dr. Ottenbacher was very respectful, and thorough.
All the nurses are very efficient, and the Phlebotomist is exceptional. I will recommend this Clinic to everyone looking for an Urgent Care Facility.
I had very a very wonderful nurse who really understood my condition and was so kind to me, and my son. My doctor was very knowledgeable and didn’t try to push any new meds at me. It was a great experience and I always recommend BHSH Urgent Care to anyone in need. Thank you so much for taking care of me!
staff was extremely caring and nice, was super nervous for my visit but the staff made sure everything went smoothly, even with the chaos they deal with everyday they seemed to really be there for the patients. thank you guys!
We’re traveling and stopped in Rapid City. Unfortunately, the weather got the best of me and I needed an Urgent Care on Memorial Day. Most places were closed for the holiday. We found Black Hills and were very satisfied. Dr. Wenger has an …
This was my 2nd visit to black hills urgent care. The reason I came back a second time is because the 1st visit went so well. I was not disappointed on the 2nd visit. I found all staff to be very pleasant, professional, and Capable. Doctor Daryl Dickson is about as good as they come. Wish I could have him for my Full time physician.
Very friendly from the moment I walked in. Fast and efficient front desk staff and xray tech. Great experience!!
We choose BH Urgent Care everytime. They do a great job of greeting you and addressing your concerns quickly. The staff is always helpful and caring.
The clinic was quite busy, and only one person in the lab to do my lab work, but I was treated kindly, and as quickly as they could.
My experience was wonderful. The clinic was very clean, staff were all pleasant and the Dr was thorough with everything he told us. I would recommend this Urgent Care to my friends and family.
Very professional and great service. I needed a test to Fly and they were great from the minute I walked in the door to the nurse that didn’t scratch my brain to get the test completed. Ha. Great Job to everyone.
Wow! What a great place! The only place in town that does covid testing without an appointment and results within 30mins. Jennifer Murphey was very friendly and helpful in assisting with documentation needed to return to work. Other …
Very professional, listened to my needs as I’m not your average patient. Very kind and thorough. Next day I’m feeling much better on prescriptions. Was in and out in no time.
I was so impressed with the professionalism of this Urgent Care. Everyone was as friendly as could be. This is a very well run business. Very efficient care under the present circumstances of the virus. Everyone was calm & it didn’t seem one bit Chaotic.
Black Hills Urgent Care is very good. Their staff are friendly and warm. Their services are prompt. Was there for my 4 children’s physical at 1730 and we were attended to and done at 1805.
In and out in an hour. Great service. Wonderful staff.
Simple requirements for a quick COVID test! Get there early (730a) for a card with an appointment time on it. All you have to do is show back up at your time, and register. Not long after that the nurse takes you back to an exam room. COVID …
Person who checked me in was very short and curt with me but all nurses and especially the Dr that treated me were so very kind, patient and helpful! I really fell that they cared and provided wonderful care! I hope to have them should I get that sick again.
Very professional, friendly and well organized clinic. My health problem was quickly addressed and resolved. Very comfortable and beautiful environment. I feel fortunate and happy to have found Black Hills Urgent Care for my health needs.
I was tested for Covid and the staff was friendly and efficient. I went in at 7:10am and they were done and I had my results by 8:15am. I will definitely go back with any other urgent health concerns.
I highly recommend! I was 5 minutes late, and you guys still had in within a few minutes. Dr. Anderson came in right after the nurse. Examined my daughter quickly and had us out of there in record time.
The entire staff from walking in the door to the optimal treatment by the physicians is exceptional.
The decor will help take your mind and body to a better place as well.
Went to clinic near the end of their shift and was treated exceptionally well by every health care worker there including the Doc. They were kind, professional, and very helpful. Thank you so much for what you do for us at Black Hills Urgent Care. You guys are a breath of fresh air in an angry world.
My son needed just some routine lab work for insurance. The clinic was BUSY with flu season and the holidays. Yet the staff was all SO friendly and efficient!! We were in and out but NEVER felt like they were rushing. Kindness and …
Great for a quick stop when your sick. I came in on Saturday because I had experienced a lot of coughing and wheezing from a cold. They got me in extremely quickly, even though they had to look up my insurance. The nurse and doctor were very nice. In and out in 30 minutes which was perfect for what I needed.
Got me in for a test immediately, when the other healthcare facility wanted me to wait 48 hours. Friendly, professional staff- even though they are overworked during these difficult times. Heartfelt thank you. Keep up the good work!
My daughter fractured her thumb while we were out in Rapid City for a gymnastics meet. They were awesome, fast and very professional.
All staff encountered were pleasant, efficient, and willing to do what they could to help me. I was visiting RC from Georgia and had two issues over a week period. Both times they made me feel as if I were being treated at home
Urgent care centers all over town were full with at least an hour’s wait the day I went. Had been to the Baken Park one before. Was in pain with a stubbed toe and I walk with two poles for balance. They worked me in and were so helpful …
Black Hills Urgent care is the best. Anytime my Family or I need to visit we always receive top notch care in an expedited manner. Facility is always clean. Staff is very professional and clean.
I have been to both of the Black Hills Urgent Care offices and every visit has been a positive experience. The staff is always friendly and make you feel comfortable. They’re the best!!
I went in today for a Covid test. The paperwork was done extremely quickly and efficiently and I literally only waited 10 minutes before going into a room and getting the test done. Everybody was very nice and I would definitely recommend this clinic!
Stopped by on a cross country road trip, most beautiful urgent Care I’ve ever been to, was seen within an hour, prescribed medication to a Walgreens .1 mile away. Great staff ,awesome very kind, tech great x-ray tech and wonderful doctor. Very pleased. Great for a pass through family like us. Very grateful
I went in extremely anxious and doubtful of everyone and everything. All I can say is that I was greeted with smiling faces and very kind women. Helpful and reassuring. Dr. Wegner & his nurse Kaylee were very patient & attentive with me. Wonderful people and a wonderful facility. So happy I went there!!
The front desk was very welcoming and supportive. My doctor was the first doctor I have ever visited that showed she actually cared about what was going on with me. She took additional measures to help me get a primary doctor that she felt would help me most. Even though my visit ended in tears, I still help cares for.
Very respectful and knowledgeable physicians and nurses. Took time to answer my questions/concerns and go above and beyond what I was asking of them. I only go to BH Urgent Care facilities. They never disappoint. Helpful, thoughtful and caring staff. Thank you for always being there for us when we need you most.
They were fantastic. I was able to get right in to be seen. The nurse & the PA were both very knowledgeable. The nurse @ the reception area even gave me an ice pack to place on my back. I’ll return to them anytime I feel the need for urgent care. Thanks to all the staff.
I had a great experience taking my 4 year old in today. From the lobby staff, to the nurse, the lab personnel, and the provider, all treated myself and my son with compassion and respect. Natalie did a great job of explaining what was going …
Staff was great. The facility is clean and organized. No waiting. They have Ipads for my other kids to play while I was in with the doctor with my youngest child. They listened to my concerns and trusted what I felt. Doctor was kind and …
The entire staff was incredibly proficient and the visit went very smoothly. They got me back at my scheduled time and were very efficient. Awesome experience.
Doctor Wenger is the best doctor I’ve ever met. He listened to me, and actually told me what to do to get better. Best urgent care experience I’ve ever had.
The staff is always friendly and the drs actually listens to your concerns. From urgent care to primary care I would recommend either of these offices to everyone I know.
I was seen in a timely fashion and the Dr. was friendly and helpful!
I appreciate not having to make an appointment ahead of time. Granted, I had to come back a couple hours after my initial stop in but it was good to be able to get in the same day. Come in the morning because later in the afternoon I …
Today I was seen by Carmen. She was very thorough and went through a variety of tests to get to the final conclusion. Not one did she make me feel like I was taking up too much of her time. So very appreciated.
Michele who worked at the front desk was so kind! Michele, if you see this, I appreciate your kindness today when an older woman tried telling me I was cutting her in line. You let me pay and touched my hand to calm me when this woman tried …
The staff were very helpful, friendly, and professional. The doctor was willing to perform other tests to determine the cause of my symptoms. I am satisfied with their assistance.
The check in process was great. The staff was very friendly and helpful. Doctor explained to me why my ears were so plugged and why I felt dizzy. He told me how to take care of my condition. It’s helping and I am very much improving. …
Best service! I’m from Texas, traveling through, had a sinus infection. Everyone at the clinic was caring , through, and quick! Best care ever! Highly recommend this clinic. Dr Lori! The best!
My daughter and I had to go to the Baker Park urgent care today. The staff there were absolutely wonderful!!! Kudos to all of them for their kindness and smiles!!!
Very professional and friendly Dr. Shafer is very kind and will listen to your concerns.
My daughter and I visited Black Hills Urgent Care in the Baken Park Plaza. We were there for COVID testing just as DOZENS of other people were. The 2 check in ladies were extremely pleasant. The wait was incredibly long, so we saw many …
Went in on Monday and got tested. Asked to have the results emailed to me. Gave my email address to multiple people as I called all week. It is now Friday just found out my test was negative, but now they are telling me they can not send …
This is one of the best in town. They truly care about the patients. They put in the time to help figure out what is wrong while being highly efficient. The staff is great! The environment is also clean, decorated nicely (for those of us …
I went there to get a H&P for an up coming surgery. The check in process was really quick. The wait was 5 minutes at best and the whole exam was completely thorough and fast. Thank you for being the best.
Staff were extremely kind and helpful. I was traveling and needed assistance. They were excellent in providing that.
Victoria was the lab tech that drew my blood and she is the second lab tech in my life that I was thoroughly impressed with. Very gentle, thoughtful, and made me feel like I wasn’t being rushed. Very awesome customer service.
Great service. Friendly and easy check-in. Would recommend.
I was in the area on vacation. Black Hills Urgent Care was fast, friendly, and accepted my insurance. Their insurer list is great! I felt heard and received over-the-counter instructions as well as Rx which I appreciated. Recommended!
Flu shots quick & easy. A very nice experience. 🙂
Vacationing in area (1700+ miles from home), able to get an appt (after a cancellation). Facility being very conscious of Covid, asking clients to wait outside of the building until close to appt time. Taken back quickly, but took about …
My husband and I needed a covid test for travel and had nothing but an excellent experience from both the admissions person and the nurse. We even went right before they closed and they both were so friendly. Thank you!
Of course I came down with strep on Day 2 of our family road trip. Stopped by to get a diagnosis- very clean, ladies were great and very personable, doctor was timely and to the point. I recommend if visiting and need urgent care.
Was traveling and didn’t feel right so I searched for a good place to take care of me based on ratings. This place was true to the 5 star rating.
I was greeted with a smile and was seen promptly. Left in 30 minutes with a …
I always enjoy Danielle Shafer. She is very down to earth and listens very well to any concerns. She doesn’t just throw medications at you and send you on your way- she lays out all your options and helps you decide which is best for you specifically.
I was nervous getting my DOT physical done, because I had issues with blood pressure last time. After the doctor come in, and we started talking, he made me feel more comfortable, because he took a more humorous approach to my situation. I like that.
Came here while visiting for vacation. Quick, easy check in and was seen very quickly. Very pleased with the physician I saw, however there were no discharge instructions printed out. He did give me instructions, they were just written on a paper towel.
I usually go to my primary care for everything but needed to get seen quickly so I stopped by Urgent Care and was in and out for a Covid test in under an hour. The facilty was clean and the staff was very friendly!
Best urgent care I’ve ever been to. The doctor, nurse, and front desk lady were all extremely friendly, helpful, and compassionate. It was a very quick visit practically no wait time at any point and answers within minutes without ever …
Great staff, freindly and caring! Great instructions and called me back with answers to my questions!
This is the second visit I’ve had here, and all the health care professionals were extremely kind and understanding. The doctor took plenty of time to listen and all in all it was an excellent experience. Thank you to all of you!
Had an absolutely wonderful experience. I was in and out in less than 30 minutes, the doctor and the nurse were very friendly, the facility was clean and aesthetically pleasing. I will 10/10 recommend.
Great team. Dr Shafer is an amazing PA that I would recommend to anyone. I went in for a personal issue and she made me feel totally comfortable. 10/10
I wanted to like this place – the office is beautiful and clean, and check in was efficient. However, I got some tests done that should have taken 15 minutes, and I was left to wait in the room for over an hour with no updates until I went …
The staff is always efficient and courteous. I like Dr Michael very much. His concern is obvious and his diagnosis is normally ‘spot on’. I appreciate having this facility on the west side of Rapid City.
Fast and efficient service today. Great job!
I appreciate the professionalism of staff doctors . Actually listening to my medical requests and giving me comfort doing an exam ruling out unnecessary procedures and getting to the point . I didn’t feel the need to to explain as he …
I switched from my doctor to Danielle at urgent care. My husband has gone to her for years and I always found her pleasant and very good at what she does. I highly recommend Dr Danielle and all of the staff at black hills urgent care. I go to the one on mountain view road since that is where she moved to.
Everyone was so friendly and professional. I was given a hot pack while I waited, which was actually just a couple of minutes. The provider and nurse were both very caring and prompt in getting treatment started, as well as calling in a prescription so that I didn’t have to spend extra time waiting at the pharmacy.
I’m giving a five star tonight because Brooklyn and Mardie are phenomenal! They got us in quickly, got us tested, and we’re completely pleasant the whole way through. Even their follow up was beyond excellent customer service! You are lucky to have such amazing employees! Thank you both!
Very friendly and quick service. Made me feel comfortable
I was unfortunately diagnosed with covid today. The staff were amazing and the Dr delivered the news with care. They were understanding and compassionate. They praised me for getting the vaccine and reassured me that everything would be okay.
We used B.H. Urgent Care to get travel Covid-19 tests. The process from start to finish was a very good experience, the staff were well versed and treated us super well! The only unfortunate issue is the price of these tests, the return …
The ability to check in online is so great. Dr. Wenger and the entire staff were efficient and friendly. We appreciate all of them.
It’s very clean, professional, and well-organized. Great staff!
Little wait time to be seen. Once taken back, no wait time to be seen. Everything the doc requested was followed up quickly and findings were relayed to me professionally and was informative. Only suggestion, receptionist needs to remember …
I was suffering, but was listened to and evaluated. I got what I needed and was well taken care of.
Extremely thankful to Doctor Erick. I have been sick for 6 days now, vomiting and dizziness, ceiling spinning. I went to monument health on Monday and the doctor only had covid inside her head. I asked her many times if I could have …
Clean, fast and friendly! Always my go to for urgent care!
The staff at this Black Hills Urgent Care are always kind, patient, and caring. We have always had a good experience here. Julie is a wonderful LPN and very calming and kind. Today we saw an NP. I can’t remember her name but she was great …
Visited with covid concerns. Was tested and examine by efficient staff members. Everypone I had contact with was courteous and pleasant. .My visit to Black Hills Urgent care was, though they were very busy, a positive care experience!
I have been to several urgent care facilities in Rapid City. This one is definitely the BEST. Not only are the front staff excellent when you check in, but I am also impressed with the doctors and nurses we have seen. They are professional and cover every base. They take the time. I recommend them highly.
Quick intake. No wait in lobby and promptly evaluated by nurse practitioner in a highly professional manner.
Very pleasant, we got two travel Covid test done. We received the results in a timely manner and both test were very quick. The only reason for the four star rating is that the test were a tad pricey. It was an overall great experience though.
It was 648 pm when I arrived and they close at 7. My 20 month old had just hurt his arm and could not move it. I went in first to check and the lady at the front thought registrations were full for the evening. She checked with the CNP and …
Very efficient. Gave me time to come back in for appointment. Got me back to doctor 15 minutes later. Chest X-ray with results read within minutes. Diagnosed issue. Prescription sent to pharmacy of choice. Dr. Wenger was pleasant, …
I have had the best experiences with the nurses, front desk staff and the PAs here. Every time I have gone in they have listened to my concerns and went above and beyond. They answer every question and make sure I feel at peace before leaving.
Black Hills Urgent Care is fast , friendly and very thorough. I feel very comfortable and heard by all the staff. They have helped me through some pretty rough stuff. I ended up choosing to get my primary doctor there. I recommend them to anyone looking to get out of the loop !
The staff were friendly and helpful. Service was great and done in a timely manner.
Everyone was friendly and polite! Very kind when my son didn’t feel well. Thanks
I’ve always had positive experiences anytime I’ve gone to BH Urgent Care. Both locations. The drs don’t just diagnose you with the most likely/convenient diagnosis and push you out the door. Each time I have visited BH urgent care, my …
I love BHUC – they are compassionate, caring, and take great care of all my medical care.
As soon as you walk in the door, it’s such a calming atmosphere. Like a sanctuary, which is so nice when not feeling well. Wait time has been short for me. Everything just clicks along smoothly. The providers are VERY thorough and take their time with you. Excellent experience!
Quick and easy flu shots! Thank you. I always enjoy the peaceful atmosphere in the building too.
Very good care great nurses. Thank you.
This is a really nice facility, modern, and clean. The front desk staff were very professional, and the doctor was knowledgeable and kind. Highly recommend this place
I don’t go to urgent care facilities often, but the experience I had here was top drawer! The Covid test was administered quickly, with a minimal wait. The facility was sparkling clean, and the staff was friendly and professional. I highly …
All the staff were so friendly and prompt in my care. I couldn’t ask for a better experience.
Great service from the front door to the visit. Danielle Schafer has been my care provider for a few years. She has always been very thoural when I see her. I definitely trust her also her nurse Kayleen is great. Very good about keeping in touch . I definitely would recommend Black Hills Urgent Care. Thank you.
The people are friendly, and listen to what you are saying, then run their test to check you out. Great Customer Service and Support!
Went in early on a Sunday to have our youngest child checked out. We were in and out fairly quick for a Sunday. The staff was helpful and friendly despite the child being miserable. The staff informed us about the fee being covered by the state and reimbursed us before we left. Always have great and fast service when we need it!
Despite the full waiting room I was taken back to a room relatively quickly. My nurse was polite, professional, courteous, and very personable. The medical provider came back shortly after my nurse left. He was just as fabulous as my nurse. …
This is the best urgent care facility I’ve been to. Everyone was professional from the receptionist to the doctor. All my issues were addressed and I was out in 30 minutes. Highly recommend this facility for all your urgent care needs.
I absolutely love PA Schaefer. She’s the best doctor/PA I’ve ever had! I’ve been going to her for almost 3 years now. She actually sits there and listens to your concerns and she really does her research. Another thing I like is for example …
Had issues with my ears being impacted with ear wax. Not only did they resolve the problem but discussed how to avoid the issue in the future.
Due to high volume I had to wait an hour to be seen. First they had a nurse come check my vitals to be sure I was okay a then gave me the option to leave and sent me a text when it was 20 minutes to my time (I live 5 minutes away so this …
I know I work here, but still going to leave a review as I don’t often come in as the patient. It was busy, like out the door busy, and the check in gals were super nice to every patient, and got through everybody as quickly as they could! …
Just visited Danielle and her staff. They are so nice and helpful. So glad I went to see them.
Thank you Black Hills Urgent Care.
We are extremely pleased with the great healthcare service we have received. …
Didn’t wait long at all and felt I received quality care from friendly people. Urgent Care Baken Park is top shelf!!
Have been struggling forever trying to figure what was causing my mobility issues.. the doctor was extremely helpful and I finally am pain free
I was visiting our daughter in Rapid city, felt like my lungs were congested, went to urgent care I received excellent service from the moment I walked, promptness of the technicians and PA were excellent. They explained in detail what was …
Walked into urgent care and was met by a great lady up front. Nurse was great and pleasant, had an X-ray that happened was great and Eric Ottenbach was great too. Very easy and fast and wonderful help. Thanks you’ll
By far the best experience I’ve ever had anywhere. Friendly staff who genuinely care about you and it shows. They came highly recommended by Black Hills Orthopedic Surgical Center and I now know why. ⭐️⭐️⭐️⭐️⭐️ I’d rate them 10+ !!!!
Very nice employees. PA was very nice and actually listened to me.
Only thing I didn’t like was that as soon as I walked in the door, Desk person met me half way and asked pretty loudly what she could help me with. I was a …
I was seen very quickly by the Nurse and Nurse Practitioner. Everything was explained thoroughly, and a plan for treatment was made. The NP caught a possible interaction between the planned antibiotic and a med I routinely take.She then came back in and discussed the change in plan with me. Very satisfied with my care.
The staff were friendly and professional. They were extremely thorough and that helped assure my 86 year old mother.
The professionalism every time I visit a Black Hills Urgent care has been outstanding. The staff is really on the ball and are very friendly and efficient . The Dr I saw was excellent, he explained things well and answered my questions thoroughly.
Our experience on 8/15/2022 was excellent! Every person we dealt with was kind and friendly. The office was efficient and we are glad we came to this office!
This is the first time I’ve ever really done a visit on my own and the staff was absolutely amazing, they were patient enjoyed conversation and did a awesome job of getting me taken care of.
If you have Tricare DO NOT GO HERE!
I have called 3 times to fix this problem.
I had to take my child to this urgent care for treatment and all went as normal. …
I was really sick, my 3yr old tagged along to my visit. Everyone was really kind and they stayed after to give me care. Also entertained my 3yr old at times. All around best care ive ever gotten!!!!
Fact: It is not if you will get Covid, it is when and my number came up.
I found there is no better place to be treated than Black Hills Urgent Care.
I am from out of town staying at my cabin and caught Covid at a valley social …
Excellent experience! From the front door staff to the nurses and dr Wenger. Top notch, fast, efficient care. Thanks to everyone at black hills urgent care!
Every time I have been to a Black Hills Medical facility, I have found them to be staffed with very polite professionals.
I got in very quickly and the check-in staff were very courteous. I only waited about 10 minutes to be seen and the nurses and doctor were very kind, explained what my medical issue might be, and ran appropriate testing to cover all of the …
I came in 25 minutes before closing with injuries from a bike fall. I got lucky in that no one was waiting to be seen and so my total time there including X-rays was 50 minutes. Everyone was very pleasant and compassionate with the …
From start to finish EXCELLENT. I work at a PA in Primary medicine. It was very very refreshing to be treated with respect and not just a number. Our medical system across the country has been struggling since the pandemic. One of the most …
We needed a quick appointment for my toddler after he was sent home from daycare late in the afternoon. I have tried getting a last minute appointment at Black Hills Pediatrics before and I always need to wait half a day for an appointment. …
I’ve been to Urgent Care several times & have always been pleasantly surprised at how friendly & competent the staff is. I’ve pretty much gotten right in to see the Dr. without hardly any waiting in the lobby & released to go home much …
Stephanie and Jackie were both excellent! They were patient in their assessment
and made me feel important!
Wonderful Nurses and Great PA, D. SCHAFER. Kind, knowledgeable and excellent listening skills. Recommend
Waiting time was very quick, receptionists were friendly and welcoming, nurse was polite and efficient, and doctor was so kind, caring, and extremely helpful! 5 out of 5 stars!
I went in during lunch and was out of there within a half hour. Everyone is friendly and professional. The facility is clean, modern, and welcoming. Definitely my go-to Urgent Care location.
Excellent care by Dr Wenger and staff was very caring ,pleasant and professional. Dr. Wenger explain everything to me so that I would know how to follow-up on taking my Rx.
My fiance went in yesterday 01/03/23 for a head injury. She got xrays done and was referred over to an ENT. We were told the ENT would call us on 01/04/23, after not receiving a call we called ENT on our own to make an apoitment and they …
The physician at the Mountain View location misdiagnosed my ear infection and prescribed the wrong drugs. This was after I told him I was pretty sure what the issue was. The physician at the Haines location, who acted like he was …
Dr Shafer and all the nurses are the best. I wouldn’t go anywhere else. The nurses at the front are kind, helpful and go out of their way to help anyway they can. I have the utmost respect for Dr Shafer and her staff. Kathleen Frank
So I have been on a road trip from NY for summer vacation and developed a nasty sinus infection….., but my vacation is saved because of the wonderful care I received from Black Hills Urgent Care! I was interviewed and examined there after …
Very friendly, professional and thorough appointment. Had a wonderful experience in the urgent care in my most dire time that I was inspired to change my primary care to Black Hills Urgent Care. Thank you all for such great care
I have used Black Hills Urgent Care several times in the past vew years.
This past week I was there twice, each time everyone involved provided excellent service, very efficient, knowledgeable, professional and friendly. I couldn’t …
Black Hills Urgent Care is amazing! The clinic is beautiful and clean and the care was fantastic. From the check in process, to the nurse and doctor, we had a very positive experience. I would highly recommend this Urgent Care Clinic.
This is one of the best clinics I have received care at. The facilities are immaculate, the schedule is accommodating, and the care is on par if not better than other providers in the area. I go here via the VA and have been impressed with each visit.
I got the suggestion from my Dr’s office late in the day that my symptoms I had left them a msg about earlier might be coviid. My efforts to do a home test were too frustrating so I finally decided to go to Urgent Care. I got there about …
Great experience! The office was clean and well kept, staff were friendly and helpful. Doctor Eric took time to explain what he was going and looking for to both my daughter and myself. This will be our go to urgent care for future needs Thank you!
I was seen quickly and everyone was courteous. Some did not wear masks, so I hope they are OK. They gave me home test kits as my first COVID test was neg. I tested positive 2 days later. We drove home the day after my appointment so I’m contacting my care provider.
My daughter has been sick for a week now, 2 days ago we took her to be seen at the ER & the doctor stated that there are 5 different virus going around & not to be concerned then released us with out even checking her over. Today she seemed …