They charge a $95.00 “activation fee” what a rip off as if you could use their service without activation. Buyer beware of the $95 charge for a keystroke
worst internet i ever had. i seems like only one person can use the internet and the custmor survice dosent even listen to use. i want to switch now . but i bet they wont care
Customer service transfers you to technical support, technical support doesn’t care. When you’re on the phone with them it’s like they are watching tv and have no idea what you just said. Internet is horrible!
Waited on the phone for over 40 minutes, listening to their wait message EVERY 30 seconds about how valuable my time is-They really need to let people know how insanely long they are going to wait to talk to someone-or get more people hired to answer the phone
Took me 45 min to post this review as I had to wait for the Internet to work for just long enough to go though been off and on for about a day now I don’t call them anymore as all there training is turn your modem off and wait one min then …
Out of all places I’ve lived this is by far the worst running internet I’ve ever had, always slow and always goes down. Too bad it’s the only option here
Fantastic service. The best of what is left out there, particularly in Western Montana. Once they hit Skidoo Bay with their new service… lights out. Thanks, Blackfoot!
I used to LOVE Blackfoot. My last two experiences I waited on hold for more then ten minutes waiting for technical support. The second time, I gave up and hung up. Very disappointed.
The service it terrible, people came to our house and cut off our internet for a mistake they made. The Internet speed are horrible. Pay for high speed and get 10 megabits on a great day, it cuts in and out, it’s horrible. I wouldn’t wish this internet on the worst of people
Great company with great customer service. Would highly recommend them. Their field technician was friendly and more than willing to accommodate our needs.
Living in a small community, my options for service is limited. Fortunately, I moved here with Blackfoot, because the company and its services departments respond to a call on the spot. They answer questions or route out problems, effectively and efficiently, IN PERSON, the first time!
One of the best parts of Blackfoot in addition to their high quality service is their dedication to community. This mindset is a core belief and one we can all be proud of.
My internet went out from a storm in the late hours on a Tues. Called wed. Morning. Got a recording saying that they were aware of it. Waited all day nothing fixed. Called later afternoon. Gave me a couple things to try, nothing worked. He …
Called to set up internet service. Answered all the normal questions. I was iinstructed on how to hook cables to phone jack and power source inside also to hook outside line from external phone jack to our home. When I asked a service …
Paying for high speed, but I only clock 1mb with 3rd party speed test. They dont deliver what you are paying for!? Also they get bogged down every evening. Dont charge for high speed when you cant deliver! It’s like paying for unlimited …
Poor out of state technical support Dont even know how there equipment works. Poor customer relations Pay your bill to out of state firm. Why buy blackfoot ?? They dont care about montana or its customers. If you cant use Montana employees or business to operate we shure dont need blackfoot.
How can anyone say anything bad about Blackfoot Telephone? I have been with them for over 30 years. I’ve always, always gotten a friendly person who answers the phone, who is knowledgable and cheerful. Their products are excellent and it a co-op…it local and personal. They are the best at what they do.
Been without Internet for almost 2 weeks. How to repair ticket done told that would they would be here on Tuesday. called me that morning saying they wont be coming out till friday after I called off for work. No consideration. I will be leaving Blackfoot.
Blackfoot is by far the best internet provider in the world or at least in the United States. The service is reliable. The employees I have interacted with are efficient, knowledgeable, and polite. If you have a choice, pick this company.
This is the worst company I’ve ever had to deal with! I have never left a review, but this company put us off for over 3 months giving us the run around and now we can’t even get internet till maybe April and they still want me to keep …
We used the e bill site to pay our phone/internet bill and the next day we came home to no service at all! Needless to say we were unhappy. We usually get home from work around 6:00PM or later, so Blackfoot was closed and we can do nothing about it!
Internet is the worst in the area (Alberton) fiber at the corner of the property. You don’t get what you pay for. Paying for 15 down 2mbps up. Usually 12 to 9mbps down. upload is 1.5mbps directly from modem. the only choice for internet without paying a premium.
The worst customer service we’ve ever had, PERIOD. We spent over 3 hours on the line with customer service and didn’t get the problem solved. So we’re moving to a provider who actually knows something. (We’re cancelling our phone service with them too.) I think you’d be better off without Internet than to go through Blackfoot Comm.
I love their customer service. They always find a solution to my issues and I have had some issues that took unique fixes. I am on my internet all day long and am on with people all over the world. I do go2meetings with people and have …
We have repeated had great experiences with Blackfoot. We live way out, and they fixed any issue very quickly, answer the phone quickly, no outsourcing… everything they do is local. I really like Blackfoot and would recommend them to anyone!
We just had Tim help us install our new internet at two locations in Drummond. Overall he did nice work! Efficient, friendly, intelligent and willing to trouble shoot when we had a few issues with our old wiring. Thank you Tim for a great experience!
Worst experience I could have had. We were lied to throughout the whole process by Dennis the owner, manager. Zero communication from management when service was down. Multiple service and internet issues. Took 2 years of complaints for …
I had Blackfoot internet for two years and never had any problems with them. Customer service was great and friendly whenever i had to call in for something. Sadly I’m moving and they don’t reach where I’m moving to, but i would definitely use them again in the future!
Tim (servicing the Granite county area) is the only reason I’m leaving a positive review, and it is because of him I’m giving 5 stars. I had the worst customer service from previous IT employees at Blackfoot, that is until Tim came and …
I have contacted blackfoot communications in the Island park area three times for internet service. They say they will call me back with availability. They never have. Going on three months. They are in my area, my neighbor has it. I …
Had Blackfoot for over 2 years and recently service was getting slower and slower and they said the bandwidth is what it is supposed to be it got so slow I couldn’t even stream a TV show so I started using my phone which was way faster so I canceled and returned all my equipment… I would not recommend then to amyone
I live in Philipsburg, MT and Tim connected us to higher speed internet today. He was so incredibly helpful and friendly. If all of your employees are like Tim we will never leave Blackfoot. Thanks so much.
You can’t get help from Blackfoot. They give you the run around. So primitive and they have such bad internet service and they don’t care about your problems with “THEIR” internet service!
We switched over to Blackfoot just a couple months ago in hopes of better service. We’ve had nothing but problems keeping connected to Wi-Fi. After calling them apparently we had too many devices connected to our modem or router I’m not …
I’ve had Google fiber, Comcast, Centurylink and just about every Internet service under the sun. For my cabin in Island Park Idaho I looked at the options and Blackfoot came out the winner because of Mr. Nate Finley. Stellar service, above …
I am so impressed with Blackfoot Communications. We were moving our phones and internet over to a new office location and they not only held true to my timeline but they beat it! The city permit system had us worried but their outstanding …
Saturday the 22cd. I came into the cafe with no phones and no way to accept credit cards. Our phones where to be switched over to Blackfoot I believe the 27th. Called the old company, they pointed to Blackfoot. Kyle was who I spoke to …
I like having Blackfoot as my Internet Service Provider but sometimes my internet will cut out from anywhere from 10 minutes to an hour. It’s not just happening once in awhile but it happens sometimes 3 to 7 times daily or every other day. It’s very irritating. Other than this issue, me and my family enjoy Blackfoot.
Wonderful local American company. Great customer service, 24/7 technical support. Highly recommend a small cable company like this over any fortune 100 garbage like Xfinity or Verizon
Wonderful station with a great staff.
We ran out of fuel on Monida pass about 5 MI away, the owner was very helpful in keeping the station open a bit longer so we could get fuel back to the rig. Thanks again Mr Thornton!
Poor service
Good internet..
They are awesome, ,,
Great People!
GOOD SERVICE
The internet works well
Like it
Helpful
Pathetic and not at all helpful
Best local provider.
Best Telco in Missoula
Great company and service.
Great friendly service.
Blackfoot staff was very helpful.
Did some welding on the Cantilever gate !
Very happy with our service
Please stop making phone books!! So wasteful.
They were helpful and kind
Service is iffy where I live, but it’s service lol
The Blackfoot telecommunications customer service is horrible.
Horrible service, helpdesk techs know nothing.
Great place very nice interior.
Very reliable service and excellent prices
Awesome people here. Great service and good communication.
Don’t bother with their service if you live out in the country.
We experience a lot of down time and streaming issues.
Top notch service. Went above and beyond to fix Internet even after hours
After hours internet service was very disappointing no solutions just will have to pay for a service call this is the only opinion we have…ugh
Tech guys preprogrammed my wifi extenders, actually work all the time now!!
Awful internet, terrible for any sort of gaming or streaming. But you know, it’s Montana and we’re just getting into 2002.
Great service provider! Love their Internet, and their Customer Service is always right on!
No one wants your phone books. Its 2019. Yall provide internet services and still think phone books are worth sending out. What a thoughtless waste
For service 24/7/365 supposedly, employees may work varied hours so weekend problems can be addressed.
Best customer service around! Wonderful employees, competitive pricing, and a company that does so much for the community!
They charge a $95.00 “activation fee” what a rip off as if you could use their service without activation. Buyer beware of the $95 charge for a keystroke
Alittle slow but good
worst internet i ever had. i seems like only one person can use the internet and the custmor survice dosent even listen to use. i want to switch now . but i bet they wont care
Great customer service! My husband and I both own our businesses and use Blackfoot Communications for phone and internet services.
Equipment ship to residence. Easy to set up. Does everything I want it to do so far. No complaints.
Customer service transfers you to technical support, technical support doesn’t care. When you’re on the phone with them it’s like they are watching tv and have no idea what you just said. Internet is horrible!
Waited on the phone for over 40 minutes, listening to their wait message EVERY 30 seconds about how valuable my time is-They really need to let people know how insanely long they are going to wait to talk to someone-or get more people hired to answer the phone
Tried to get them to deal with Scam calls using their service. No help seems they didn’t care either.:-(
Took me 45 min to post this review as I had to wait for the Internet to work for just long enough to go though been off and on for about a day now I don’t call them anymore as all there training is turn your modem off and wait one min then …
By far the BEST customer service I have ever dealt with. This company will always take care of its customers!
Out of all places I’ve lived this is by far the worst running internet I’ve ever had, always slow and always goes down. Too bad it’s the only option here
Fantastic service. The best of what is left out there, particularly in Western Montana. Once they hit Skidoo Bay with their new service… lights out. Thanks, Blackfoot!
I used to LOVE Blackfoot. My last two experiences I waited on hold for more then ten minutes waiting for technical support. The second time, I gave up and hung up. Very disappointed.
The service it terrible, people came to our house and cut off our internet for a mistake they made. The Internet speed are horrible. Pay for high speed and get 10 megabits on a great day, it cuts in and out, it’s horrible. I wouldn’t wish this internet on the worst of people
Great company with great customer service. Would highly recommend them. Their field technician was friendly and more than willing to accommodate our needs.
Wonderful service. Always striving to improve. They place a high priority on keeping up on technology and meeting customer needs.
They used to have great customer service. Their internet is a joke, it’s terrible. As soon as my contract is up at work I will be switching providers.
Living in a small community, my options for service is limited. Fortunately, I moved here with Blackfoot, because the company and its services departments respond to a call on the spot. They answer questions or route out problems, effectively and efficiently, IN PERSON, the first time!
One of the best parts of Blackfoot in addition to their high quality service is their dedication to community. This mindset is a core belief and one we can all be proud of.
My internet went out from a storm in the late hours on a Tues. Called wed. Morning. Got a recording saying that they were aware of it. Waited all day nothing fixed. Called later afternoon. Gave me a couple things to try, nothing worked. He …
Called to set up internet service. Answered all the normal questions. I was iinstructed on how to hook cables to phone jack and power source inside also to hook outside line from external phone jack to our home. When I asked a service …
Paying for high speed, but I only clock 1mb with 3rd party speed test. They dont deliver what you are paying for!? Also they get bogged down every evening. Dont charge for high speed when you cant deliver! It’s like paying for unlimited …
Poor out of state technical support Dont even know how there equipment works. Poor customer relations Pay your bill to out of state firm. Why buy blackfoot ?? They dont care about montana or its customers. If you cant use Montana employees or business to operate we shure dont need blackfoot.
How can anyone say anything bad about Blackfoot Telephone? I have been with them for over 30 years. I’ve always, always gotten a friendly person who answers the phone, who is knowledgable and cheerful. Their products are excellent and it a co-op…it local and personal. They are the best at what they do.
Been without Internet for almost 2 weeks. How to repair ticket done told that would they would be here on Tuesday. called me that morning saying they wont be coming out till friday after I called off for work. No consideration. I will be leaving Blackfoot.
Blackfoot is by far the best internet provider in the world or at least in the United States. The service is reliable. The employees I have interacted with are efficient, knowledgeable, and polite. If you have a choice, pick this company.
This is the worst company I’ve ever had to deal with! I have never left a review, but this company put us off for over 3 months giving us the run around and now we can’t even get internet till maybe April and they still want me to keep …
We used the e bill site to pay our phone/internet bill and the next day we came home to no service at all! Needless to say we were unhappy. We usually get home from work around 6:00PM or later, so Blackfoot was closed and we can do nothing about it!
Internet is the worst in the area (Alberton) fiber at the corner of the property. You don’t get what you pay for. Paying for 15 down 2mbps up. Usually 12 to 9mbps down. upload is 1.5mbps directly from modem. the only choice for internet without paying a premium.
The worst customer service we’ve ever had, PERIOD. We spent over 3 hours on the line with customer service and didn’t get the problem solved. So we’re moving to a provider who actually knows something. (We’re cancelling our phone service with them too.) I think you’d be better off without Internet than to go through Blackfoot Comm.
I love their customer service. They always find a solution to my issues and I have had some issues that took unique fixes. I am on my internet all day long and am on with people all over the world. I do go2meetings with people and have …
We have repeated had great experiences with Blackfoot. We live way out, and they fixed any issue very quickly, answer the phone quickly, no outsourcing… everything they do is local. I really like Blackfoot and would recommend them to anyone!
We just had Tim help us install our new internet at two locations in Drummond. Overall he did nice work! Efficient, friendly, intelligent and willing to trouble shoot when we had a few issues with our old wiring. Thank you Tim for a great experience!
Worst experience I could have had. We were lied to throughout the whole process by Dennis the owner, manager. Zero communication from management when service was down. Multiple service and internet issues. Took 2 years of complaints for …
I had Blackfoot internet for two years and never had any problems with them. Customer service was great and friendly whenever i had to call in for something. Sadly I’m moving and they don’t reach where I’m moving to, but i would definitely use them again in the future!
Tim (servicing the Granite county area) is the only reason I’m leaving a positive review, and it is because of him I’m giving 5 stars. I had the worst customer service from previous IT employees at Blackfoot, that is until Tim came and …
I have contacted blackfoot communications in the Island park area three times for internet service. They say they will call me back with availability. They never have. Going on three months. They are in my area, my neighbor has it. I …
Had Blackfoot for over 2 years and recently service was getting slower and slower and they said the bandwidth is what it is supposed to be it got so slow I couldn’t even stream a TV show so I started using my phone which was way faster so I canceled and returned all my equipment… I would not recommend then to amyone
I live in Philipsburg, MT and Tim connected us to higher speed internet today. He was so incredibly helpful and friendly. If all of your employees are like Tim we will never leave Blackfoot. Thanks so much.
Charlie was so kind coming into our home to set up our WiFi. Exceptional service!
You can’t get help from Blackfoot. They give you the run around. So primitive and they have such bad internet service and they don’t care about your problems with “THEIR” internet service!
We switched over to Blackfoot just a couple months ago in hopes of better service. We’ve had nothing but problems keeping connected to Wi-Fi. After calling them apparently we had too many devices connected to our modem or router I’m not …
I’ve had Google fiber, Comcast, Centurylink and just about every Internet service under the sun. For my cabin in Island Park Idaho I looked at the options and Blackfoot came out the winner because of Mr. Nate Finley. Stellar service, above …
I am so impressed with Blackfoot Communications. We were moving our phones and internet over to a new office location and they not only held true to my timeline but they beat it! The city permit system had us worried but their outstanding …
Saturday the 22cd. I came into the cafe with no phones and no way to accept credit cards. Our phones where to be switched over to Blackfoot I believe the 27th. Called the old company, they pointed to Blackfoot. Kyle was who I spoke to …
I like having Blackfoot as my Internet Service Provider but sometimes my internet will cut out from anywhere from 10 minutes to an hour. It’s not just happening once in awhile but it happens sometimes 3 to 7 times daily or every other day. It’s very irritating. Other than this issue, me and my family enjoy Blackfoot.
Wonderful local American company. Great customer service, 24/7 technical support. Highly recommend a small cable company like this over any fortune 100 garbage like Xfinity or Verizon
Wonderful station with a great staff.
We ran out of fuel on Monida pass about 5 MI away, the owner was very helpful in keeping the station open a bit longer so we could get fuel back to the rig. Thanks again Mr Thornton!