Blue Cross and Blue Shield of Kansas City, a not-for-profit, independent licensee of the Blue Cross and Blue Shield Association, is the area’s largest health benefits provider, serving one million members in 32 counties in greater Kansas City, northwest Missouri, and Johnson and Wyandotte counties in Kansas.
| Friday | 8AM to 4:30PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 4:30PM |
| Tuesday | 8AM to 4:30PM |
| Wednesday | 8AM to 4:30PM |
| Thursday | 8AM to 4:30PM |
2301 Main St, Kansas City, MO 64108
Typical American style insurance company that will steal your money if you do not monitor the status of your claims very closely. They bank on you being too busy, too tired, or too ignorant to hold them to their contractual obligations to …
Great insurance company
Called to clarify policy information to a health provider and the representative I dealt with was quick and courteous. She even offered to go to bat for me directly to the receptionist at the providers office.
Very nice people
Wow, just frustratingly awful.
Coo
Great Insurance
Great insurance
Very bad costumer service
helpful
Not a people company by any means.
Great people, great company!
Love it.
Very nice people, beautiful place
High cost, lack of coverage, poor service
I hope this corporation catches syphilis.
The worst ever!!!! Just a big scam
Horrible company
Thanks Mr. Obama, my coverage really sucks now.
Service really sucks! This company don’t care about people obviously!
Horrible customer service, billing issues continually. Do yourself a favor and call somebody else
Every time I call I’m on hold forever. Not 10-15 minutes. I’m on hold now, 2hrs wasted!!
This company represents everything wrong with capitalism in healthcare.
I gave you 5 stars, in return you should build a gleaming new office in Beautiful Johnson County, Kansas
The employee was rude when asked questions. Employee’s should always be kind and want to go above and beyond for customers. It doesn’t seem like that happens here often.
My coverage was finished last year. But they still send bills to me.
I work there what else can I say best insurance in the world
Terrible experience they pay only the amount they want I don’t even finish the treatment and already owe 3095 dlls because they refuse to pay in network I hope I can cancel this joke of ridiculous coverage
What is the point of having a customer service telephone number if there’s no one around to answer the phone? On hold now for 2 hours… absolutely ridiculous.
Took my payment, didn’t apply it to my account and now I’m getting bills from my dentist saying I don’t have insurance.
Sure expect a bit of hold time, but customer service reps are very friendly and helpful, willing to put out extra effort to help their members with vendors etc.
Everything about them is horrible…EVERYTHING is bad!! Coverage, customer service, hold time, follow-up, etc. This is absolutely by far the worst insurance company!
BCBS allowed the use of their facilities for a health clinic for working musicians- in conjunction with the Crossroads Music festival in Kansas City.
Very difficult. Gender bias against men on prostate issues? Won’t cover Dna matching on prostate biopsy but does on on breast cancer.
I hate saying bad things about others even if they are true but in all honesty i now owe my dentist 700$ because of Blue Cross and Blue Shield of Kansas City, please stay far away as possible from them and find a better insurance for yourself
Great insurance, quality people, and wide knowledge of insurance needs.
Wish I could give them 0. Awful customer service. Nothing but a money racket.
I hope i can get covered for next year i spoke with a representative got all set up then when she goes to take my money she says it declined so i called her again after checking my balance which funds were available and she has not anwsered …
All of my experience here has been interviewing. Just gotta say, people are always so nice. Even though I don’t work there. Just great people
Dishonest, no reply to communication, no accountability. I always recommend my clients avoid having any coverage under BCBS.
I worked as a contractor. After a week and a half I was assigned to a new department. I developed reports being the only one in my area knowing the new database. The place is a disorganized mess. One must not question, just do it.
The front desk security personnel are nice and the lobby area is very chic. The cafe has many options, prepared fresh and great presentation. It serves healthy foods too!
Absolutely horrible and rude customer service!! I called for questions regarding a procedure and the lady on the phone was asking for an address and when I gave her one it was apparently the wrong one because they failed to update the …
Tried to call customer service and there were 32 calls ahead of me! Tried sending on-line and the link says the email will be returned in 24 hours. That was three days ago. No easy way to get hold of them!
I was given a number to find out if they have receive my first payment by mail yet and I had a question about my coverage… waited on hold for 60 minutes and then was disconnected… so I called back once again placed on hold for 46 …
Marsha Yarnell does a great job corresponding with our office on a timely manor. The online tool to look up patient benefits works great saves the office so much time!
Worst experience we’ve had with an insurance company, and we’ve dealt with several. They wouldn’t pay for a basic ultrasound. Also, they are trying to stick us with a $33,000 bill for a procedure that they are calling “experimental” but every other insurance company is calling standard practice now. Pathetic.
It has been 2 months since I injured my back and it is getting worse, can’t sit at work without pain down leg and I’m an accountant. They denied my MRI so now I have to pay for it myself. Thanks.
Representing middle class tax payers, I think the astronomical BCBS healthcare premiums/deductions starting January 1, 2017 are outrageous! There should be a wider range of healthcare premiums/deductibles available to make healthcare more affordable for everyone.
Tried to login numerous times today as a federal employee. That worked but each time I chose My Benefits or one of the subheadings under it the system went into an endless loop with blank page. I could tell it was trying to connect but it …
Every time I turn around my son is kicked off my husband’s insurance (his biological son). I have sent in EVERYTHING that has been requested. All I have received is more paperwork and hospital bill with NO insurance coverage!!! No explanation as to why they are not covering his son on his insurance which he pays.
So far, I’ve really been pleased with them, until I went to pick up a script yesterday, only to be informed that my insurance was terminated even though I paid it on the 9th!
Could be better. Waiting! Nobody like to wait a lot.
If there was a zero or minus star, I’d choose it. They take your credit card and then just charge whatever, whenever and when you try and contract them, they phone message says average wait time is 90 minutes. When you try and send an …
I cannot get a hold of Blue Cross. I called the number and get put on hold for at least 15 minutes, then get disconnected. This has happened 3 times this week. I have also sent them an email. No reply. I have a very urgent matter to …
BCBS customer service helped me work out an incorrectly billed hip brace from a third company. They were supportive and helped me solve a billing issue that took them several weeks.
I was attended by mrs. Perry from customer service. me and my wife are very pleased the way she treated,help and understand us with the situation. I think she went beyond her duty in investigating and looking for a solution to what happen …
I’ve been with BCBS for 40 years and now I’m told that my plan is no longer available again. This happens about every year. After looking at plans available there are only 2 to choose from because I live in Missouri. What’s up with this bull $%%$! Good Bye BCBS
I dislike health insurance companies in general and BCBS of Kansas City doesn’t do anything to improve my opinion. Aside from being expensive and uncooperative, their policies are predatory and they will do anything to avoid paying for …
this insurance does not know how to process claims. They processed a claim 3 times and still got it wrong. They tell me a different bill everytime although the service is completely covered at 100% by them (per their own policy that they tell me every time I call customer service). I would not recommend them
They wouldn’t pay to fill my perscription and the least they could have done is let me know! I had an appointment scheduled this day and they were completely inconsiderate of my needs as a dependent customer. When were they going to tell me …
****I AM ONLY LEAVING THIS BASED OFF THIS ONE EXPERIENCE***
Short, sweet, and simple, thank you so much to Candy (Kandy? Candi?) for having …
I tried to obtain dental information on the Website 8 times, but was unable to submit the first page of 3 requested bits of information. Useless Web site. After I wrote a review about my dismal, annoying experience, I could not submit it…it vanished! I gave up.
Tried to call on my break. Got nowhere… 19 calls ahead of me.
They are such thieves, can’t stay obligated to a plan. Where does my $2000 a month go to???
Everytime I have any larger medical work done that is supposed to be covered 100%, they always try to find a way to deny coverage. I have to battle everytime, and it gets drawn out for months. This has to be legally considered bad faith …
A doctor can try to get ‘prior approval’ for a procedure but Blue Cross will consistently deny it. How can a bunch of uneducated people sit at a desk and overturn what a medical school graduated doctor is trying to accomplish? That’s just …
Anesthesia Association of KC is a terrible company. I do not understand why HCA uses them as a supplier. My insurance company,Anthem, Blue Cross, Blue shield made a mistake on submittting the codes a (manual error). The codes submitted …
Worried about my rates jumping again next year. White House says it’s coming. BCBS please be prepared to show me your cost increases. Spent $10k in 2016 for 3 urgent care visits and 3 primary care visits. I’m not the problem but I’m paying for it. Extremely sad state.
I have the unfortunate pleasure of having healthcare coverage through BCBS Kansas City and they’re incompetent and rude. They’re so incompetent, they’ve can’t handle their own pharmacy requests and so they contract it out to express scripts …
My plan started at $180 then jumped to 240 and now I find out they will not renew my plan after the end of the year. They claim to have lost 100 million since 2014 and it seems like they did nothing but raise rates to try and stop it. Pure …
Called to cancel my short term insurance over the phone, because my new insurance was going to kick in. Regina was wonderful and took care of that in a timely manner! Will recommend Blue KC for short term insurance.
I accidently left my daughter’s insurance card at our home during a trip to see my parents. That weekend my daughter was running a fever and took her to Urgent Care. I tried calling BCBS KC to get her member ID and group # information and …
BCBS of KC is 100x better to deal with on a provider side and consumer side compared to the other insurance companies out there! It’s the only company I’ll even consider to provide benefits for our office staff! If you’ve dealt with …
When we call for assistance, please advise your alleged customer service agents we don’t need to be referred to your website instead of providing the information needed or we wouldn’t have called to begin with😡#lazy.
Today was a nightmare with your agent! …
Have had a policy with BCBS for 10 years. Started out at about $200 / mo. Now am at $1,300 / mo. Was told this plan will not be available to me next year. Only other plans available this year have really high deductibles, limited to 1 …
Absolutely the worst company. I spent 2 1/2 hours on the phone trying to get authorization for my medication. I was connected to several different people, transferred multiple times and given a series of inconsistent answers. I’ve left …
I am so sadden to read all the negative reviews here…..as Blue Cross/Blue Shield has truly been the best insurance for me and my now deceased husband as of 1 year ago. For 10 years, they saw us threw 3 major surgeries on my husband …
I am surprised there are so many negative reviews. I have a new policy, having just moved in to the Blue KC area. Everyone I have talked to has been super helpful and friendly. All my questions have been answered. Sadly, these friendly, …
BCBS keeps sending me invoices of past dues even though I have contacted their customer service a thousand times. All mineand my wife’s monthly premiums are paid directly from my bank.This is ridiculous and must STOP
I had an amazing experience with customer service representative Darnell. I had an issue with a claim. Darnell took ownership of the issue. He called the provider on my behalf …
There’s a reason why Insurance companies are among the richest companies in the world. It’s because most of us are paying them for doing nothing. They got the government to make it legal for them to steal our money. I am self employed. I am …
Added my wife to my health insurance almost one month ago. Was lied to, told she would receive her insurance card within 7-10 business days. We have received nothing and have contacted them to GET HER CARD! Blue Cross and B.S. (because …
Good insurance but that’s the only thing good about this business! I have had coverage from BCBS KC for almost 20 years paying for myself out of pocket. The rates for a single person are just ridiculous, almost matching my rent per month. I am glad to be getting coverage from a different company now.
Unfortunately I had been excited thinking I would be able to sign up and get insurance from them. But I was told that since I cancelled with my old insurance company that I do not qualify because my cancellation. That since I volunteered to …
It’s hilarious that they respond to their negative reviews with a fake and empty offer to help. The people giving you one star have likely already spent hours on the phone trying to get a satisfactory resolution. Maybe try standing by …
Following up on my review last week. I’ve continued to receive lip service that they are “looking into the issue,” but in reality, they are stalling. My rep is conveniently on vacation this week, even though she was supposed to be …
I work at a dental office and every time I talk to one of the reps about dental benefits, I am on the phone with them for at least an hour. Every rep that I have ever talked to from this company has no idea about anything dental related and …
Similar to what a previous review stated, maternity coverage is EXTREMELY misleading. I read every word of my explanation of benefits when signing up for this insurance (pre-pregnancy, April 2016) and paid specific attention to maternity …
They declined a med I really need even though my doctor signed a letter that I needed it. They found a detail the doctor hadn’t filled in just exactly right, and used that to decline. The doctor is willing to put the info in the blank the …
0 Stars. No wonder they have such poor ratings. They went back 2 1/2 months to terminate my coverage the day I gave birth. Insurance that I had already PAID for, they refunded it to my account, and now I am completely responsible for the birth and postnatal care and sans insurance. This can’t be legal, I’m contacting a lawyer.
Had a hold time of literally seconds before talking to Jarvis in customer service about my membership. He was very friendly and easy to understand!
Was able to get the information I needed within 12 mins long (total) of a phone call! I’m impressed. (…and he had some sort of computer system down at the moment)
Blue Cross & Blue Shield of Kansas provides me good insurance, at a fair value. But for some reason I have spent 6 weeks trying to get approval for a very common, simple prescription I have taken for over 10 years and BCBS of Kansas has …
***UPDATE***
I am updating my complaint to reflect the reversal of my insurance policy termination. I improved my BCBSKC rating from one to three stars, only because the …
I really don’t understand the negative reviews. For 2 years I made the decision to get private insurance through them since I didn’t have a job with decent coverage. In those 2 years I have had multiple infusions and even a colonoscopy. Not …
This rating may be altered but, as of now I have had the worst experience in my life with this company. I do not state that lightly either. …
I was on Healthcare.gov in 2016 through this company. I cancelled my policy before June 1, 2017 because I was getting private insurance. I was charged for one month because they said they didn’t get the cancellation, and they had no control …
I’ve been in charge of appeals at a joint commission accredited facility for almost 5 years and I’ve never been so frustrated with an insurance company in my career. …
Don’t trust your summary of benefits. Maternity coverage is listed as, well, “covered” on my benefits. Every other service that is subject to Deductible *says* “deductible.” Common sense would lead me to think maternity services are …
I have nothing but amazing things to say about Blue Cross Blue Shield KC. Every time I’ve called they have gone above and beyond to help me get things straightened out and or just helping answer questions for me. They have always been so kind and patient with me and I am so grateful. Thank you for your hard work.
Had surgery 6 years ago. Now another injury. Doctor submitted for an MRI on thursday. Bcbs advised needed a peer to peer review…that they sent through on a Sunday. What dr office is open in Sundays. He doesn’t work Mondays so when they …
* DON’T CHOOSE THEIR SHORT TERM PLANS *
I’ve been using blue cross blue shield for two years now and I’ve had the worst experience. The plans for a single individual are outrageously priced for how …
I had a great customer service experience with Susan! I needed help with ordering a breast pump from an online retailer and she called them with me to get it all sorted out. I can’t thank her enough as this was my first time doing this and was so lost! I hope she is able to see this as we got cut off before I could thank her!
I should not have to wait over 40 minutes to talk to someone at Blue Cross and Blue Shield to ask a simple question that will take them less than two minutes to answer. Maybe if their website was better, providers could get the information that they needed. As it is we have to sit on the phone like this.
I dont know why im paying these people all they do is deny claims i think im going to drop this and go find another co. I work for a big co. They claim how good the plans are i just dont see it i might as well keep the money and burn it cause thats whats happening now.
I receive phone calls from BCBS that are irrelevant to me and when I call to try and have them stopped, BCBS tells me they can’t and to just block their numbers…. great service guys.
I only wish I could give less then a 1 star rating, this company is a complete joke. I pay them nearly $500. per month and all I get is a discount on blood pressure meds, they say everything else is not life critical and won’t pay anything.
I fell and broke my leg at home. I had surgery @Olathe Med 11/17 and went to Hoeger House for rehab 11/29. 12/21 BCBS decided I needed to be discharged 12/23. My surgeon said I can’t even put any weight on my leg until the earliest 12/29 at …
I called to obtain a provider list. I asked for “neurosurgeons,” and the list only had 4 doctors on it in the whole KC area! I asked if that was correct and she said yes. My husband did a search using “neurological surgery” and found …
One of the LARGEST insurance companies in the area and they are still functioning in the 90’s. It should never take anyone 60 minutes on hold to get 1 piece of information for the patient. At least some of the reps are nice. Do better! It’s 2022 and there are better software programs and phone systems out there.