Lots of loop holes and restrictions in their policies. Not sure what the point of health insurance is anymore. You end up paying the full prices regardless.
Absolutely criminal the way they avoid paying claims. I called for pre-approval and was approved. Then they denied the claim saying I went to the wrong hospital even though I double checked with BCBS ahead of time. Then by some strange …
Customer service has wasted over 4 hours of my time with simply accessing a claim that they processed!!!!! I called the doctor myself and confirmed it in 5 minutes!!! Absolute incompetence.
Six months ago I submitted a claim after making sure it was for a legitimate and covered service. Two months went by with no acknowledgement of anything from them. So, I called. At first, they couldn’t find the claim; when they did, it …
Worked their for three months as a salaried employee. The manager has no idea how manage the time of a salaried employee . The federal law for salaried employees were not followed resulting in me not getting paid. I can not get anyone on …
One of Helena best employers. But while there are agents who take phone calls in the building, BCBSMT is not equipped to take walk-ins. In fact a very nice person will take you into a room and help you make a phone call to customer service (they do this to make sure the call is recorded).
Terrible website, login is near impossible. Company customer service is not by English speakers, they are not helpful. They spend thousands on ads, nothing on customer service. Owned by a Chicago company who calls themselves Montana based. …
This organization should be reported to the Insurance Commissioner. Trying to pay my bill (because they threatened to cancel me), but they won’t let me pay it online. …
The customer service line should be renamed customer torture line. You get to talk to an agent in Illinois and they refuse to let you talk to a specialist or supervisor when you ask for one. They quote misinformation on your policy and talk …
I sent all my premiums in on time. They never cashed them and kept telling me I had not paid – then they threatened to kick me off the plan. They a wanted me to send a check but that makes no sense at all since it would have been cashes …
Been trying to sign up for 3 weeks! BCBS collected my money on Day 1 but still has not approved coverage! Submitted the same required documents 4 times over the three weeks. No one knows what’s going on. Account status still: “Pending Review”. In the meantime, my family does not have health insurance. Worst experience ever!
By far the worst insulin coverage in the Medicare plan. Plan on spending the maximum out of pocket allowed. It’s just so unfair when you can’t get them medication you need for a reasonable price.
I don’t understand the bad reviews… I have never had anything but perfect service from them, and it seems my coworkers all have the same opinion. Their customer service has been fantastic at helping with any issues, and they pay faster …
Absolutely useless.
Horrible service, terrible billing, Dentist’s they use are awful.
Cost with them sky rocketed. Tried to get a form from them. Been waiting a week, still no form. Won’t fax it.
Absolutely the worst company. Save your money and look elsewhere. They don’t care about their customers only the shareholders.
Of the 1000 dollars in Physical Therapy bills I racked up they paid 90 dollars worth of the cost, they’re the gift that keep on giving!
I can not even believe that insurance companies like this are allowed to operate.
Lots of loop holes and restrictions in their policies. Not sure what the point of health insurance is anymore. You end up paying the full prices regardless.
American health insurance is fundamentally bad but BCBS is just plain BS.
This is far and away the worst insurance I have ever had. Their premiums are awful.
Worst experience ever. Highest premiums in any state. Better off just paying your own medical bills. Even cancelling the policy took 2 hours.
Non-existant customer service would be preferable to the predatory practices eneganged in by BCBS.
Absolute garbage. Any interaction is torture. Seek coverage elsewhere!
Peyton place. BCBS has screwed up more marriage’s than any company in Montana because of there poor and no red.values
Absolutely criminal the way they avoid paying claims. I called for pre-approval and was approved. Then they denied the claim saying I went to the wrong hospital even though I double checked with BCBS ahead of time. Then by some strange …
Customer service has wasted over 4 hours of my time with simply accessing a claim that they processed!!!!! I called the doctor myself and confirmed it in 5 minutes!!! Absolute incompetence.
If you want an example of why monopolies are only good for those that own own them and no one else, look no further.
Six months ago I submitted a claim after making sure it was for a legitimate and covered service. Two months went by with no acknowledgement of anything from them. So, I called. At first, they couldn’t find the claim; when they did, it …
Worked their for three months as a salaried employee. The manager has no idea how manage the time of a salaried employee . The federal law for salaried employees were not followed resulting in me not getting paid. I can not get anyone on …
One of Helena best employers. But while there are agents who take phone calls in the building, BCBSMT is not equipped to take walk-ins. In fact a very nice person will take you into a room and help you make a phone call to customer service (they do this to make sure the call is recorded).
Terrible website, login is near impossible. Company customer service is not by English speakers, they are not helpful. They spend thousands on ads, nothing on customer service. Owned by a Chicago company who calls themselves Montana based. …
This organization should be reported to the Insurance Commissioner. Trying to pay my bill (because they threatened to cancel me), but they won’t let me pay it online. …
The customer service line should be renamed customer torture line. You get to talk to an agent in Illinois and they refuse to let you talk to a specialist or supervisor when you ask for one. They quote misinformation on your policy and talk …
I sent all my premiums in on time. They never cashed them and kept telling me I had not paid – then they threatened to kick me off the plan. They a wanted me to send a check but that makes no sense at all since it would have been cashes …
Been trying to sign up for 3 weeks! BCBS collected my money on Day 1 but still has not approved coverage! Submitted the same required documents 4 times over the three weeks. No one knows what’s going on. Account status still: “Pending Review”. In the meantime, my family does not have health insurance. Worst experience ever!
By far the worst insulin coverage in the Medicare plan. Plan on spending the maximum out of pocket allowed. It’s just so unfair when you can’t get them medication you need for a reasonable price.
I don’t understand the bad reviews… I have never had anything but perfect service from them, and it seems my coworkers all have the same opinion. Their customer service has been fantastic at helping with any issues, and they pay faster …