Bluebonnet Trails Community Mental Health and Mental Retardation Center was formed in 1996 through an interlocal government agreement among the six counties of Bastrop, Burnet, Caldwell, Fayette, Lee…
| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
1009 N Georgetown St, Round Rock, TX 78664
Bad experience bad management
DR. o’conner is mean.
Very poor customer service!
I love it here been going for years
Why does it take an hour to request a refill?
Very bad …. TAKES VERY LONG TO GET A APPOINTMENT & takes very long to get back ! VERY HORRIBLE PLACE
Don’t go was physically assaulted by another patient
Very unprofessional. Very confuse staff no one knows what they are suppose to be doing.
Good
Praise
This institution, the helpers and the services they provide are worthy. …
Absolutely a great place very compassionate Drs well at least mine is anyway and I absolutely love my case manager
Normally fine but they double booked me and this girl together somehow. I now have to stay an extra hour!!
1 1/2 hours late for scheduled time, this after I arrived 45 min early to do paperwork . Staff seemed nice, just slow/busy
dear god please avoid talking to Dr. O’ Connor about anything other than medication, please. he is a terrible person to interact with, especially if you are emotionally vunerable.
They are truly heroes. Saved my life.
spent 20 minutes being transferred to different groups only to be told that they can’t help. Getting help for mental health should not be this difficult.
My experience transcended that of a day with doctor. I was appauled that Mr. Frankie Coaches was not allowed to bring his lumber into the building. Also, the Editor of the Republic of China was there recruiting for his new role in Red China.
The whole experience was a mess and a nightmare. Extremely disorganized and unprofessional. Will never return with my business for as long as I live. With all the other options around in Round Rock and the Austin area, if Bluebonnet Trails wasn’t government funded, it would’ve been out of business a long time ago.
I’ve never had a worse experience trying to schedule an appointment with a provider. I spoke with four different people, and most of them didn’t seem to know anything about their own services.
The staff here are for the most part dedicated to helping their clients. They have a hard job and they do the best they can with limited resources. The state starves them of the funding they need to provide necessary services to the large and growing population of people with mental illness and behavioral health issues.
I went with my daughter there for therapy, I believe if she would have continued to attend there she would have a steady job and her own apartment.
Therapist straight up lied about something I said, which landed me in mental hospital. No recourse I can take. It’s going to be somewhere in my medical files. Abuse of power.
I called the Round Rock location and a woman by the name Jade answered the phone, one of the Rudest people I have ever spoke to. All I was trying to do was get a contact name and phone number for a friend who’s brother has down syndrome and …
I have a good friend of over 30 years sitting g in jail for 7 months waiting on placement then dropped. Not helping is wrong.
I have a family member who’s been a patient for about five years at the Bastrop location. After the first year they added another diagnosis to his records. They NEVER told anyone in the family, OR offered ANY type of actual therapy or …
Called last week with issues in my life thinking they could or would help me. Was put off 2 different times never received a call to get me into program. If your not suicidal at that moment they don’t want to help you I guess.
Horriable! If I could I would give a Zero! Went in at 7:30am although they open at 8am. Was told to be there early! So I did. 12:30pm Was still waiting to be seen. Only person I had seen was the Finacial aide Lady. I was so Fustrated …
My 2 year old son sees an ECI worker, a speech therapist, and a physical therapist in our home about 6 times a month. They are a great help. I love Stephanie the PT. She is kind and very encouraging. My son has made great strides. The OT …
Ignore the bad reviews, I wouldn’t be alive if it wasn’t for Bluebonnet Trails, what they offer for the cost is absolutely life saving. I’ve been so pleased with everyone I’ve worked with. If you haven’t sought out help and you need it, please reach out to them.
The staff here take no pride in their jobs at all or have no remorse for the poor quality of customer service they provide. The intake staff do their best to discourage you from coming in or even calling back borderline being straight up …
Most un organized place ever . Staff is nice but that doesn’t cut it . Been sitting here for an hour waiting on a trail size prescription . Literally called 15 minutes before coming . Still waiting for a simple hand off of prescriptions .
My name is Aaron Banks, I’ve been with Bb since 3rd grade and in now 20 years old with the same issues but worse now. They have been no help. I would not recommend this company to ANYBODY. STAY THE HECK AWAY. PLEASE. THERE BETTER PLACES …
So far all I received from them was multiple intake appointments and a random voicemail that my appointment needed to be pushed back over 2 weeks without explanation. I spent over a week just trying to get the appointment and literally 18 …
The doctor was overall ok, however the staff is miserable. If you try to call they will either not answer (I once had to call over a dozen times without response, left voicemails, etc.) even when the messages I left indicated the urgency of …
Horrible!! I have a son on the spectrum and was told that is were I need to go. We had to pull him out of school and wasn’t even seen after over an hour wait. He was finally seen the next week, but after that we never heard back. Calling …
Mental healthcare on a budget. There is no consistency here. It’s a stepping stone for a better job, so don’t get too attached to your counselor or case manager. Ive been three case mangers in the last year. The most recent one canceled, …
Had my appointment moved after setting it up over a month in advance. I took off work and I got to the facility 10 minutes early and after waiting for over an hr after check in, I got up and left. The folks were not rude but these guys need a serious lesson in time management skills. I may as well be at the ER with wait times like this.
I understand that this is a government funded organization, and that funding for mental health services is low quality. But that is NO EXCUSE for how poorly organized, unprofessional and slow they are! I am not only speaking of the Round …
There was a suicide in the family last night and I was concerned that the brother of the victim was going to follow suite. I wanted the brother to get some crisis counseling. I call the 24/7 hotline and they said to call the local office. I …
I’ve been with bluebonnet for… I think 5 years, so I could get super detailed but it’s not really as bad as everyone is making it seem. The doctors are doctors, if you like to ask a lot of questions, certain ones are better than others, …
I came to Bluebonnet because I had recently lost my job and needed assistance. I showed them proof that I was unemployment but they said since I have insurance I didn’t qualify for assistance. My insurance is with the Healthcare Marketplace …
They may be fantastic with patients, but I’ll never know: When I had to reschedule the initial appointment they never answered the phone and they never returned my messages. Seven calls to the office, not once did I get to talk to a human …
They take very good care of my son, case manager Mindy and social worker Shelby are very nice and helpful, Dr. Halfants is very professional and patient. Really appreciate their helping.
This place is horrible. They know what mental illness is and still fail to help people out. I have been waiting two weeks for a returned phone call and still nothing. I have left 3 voicemails the last two weeks and no phone call. I have …
Absolutely the worst experience I’ve had trying to get help. Nobody wants to take ownership, they just transfer you to someone else to deal with the problem. This leads to nothing ever getting done. Specifically McKayla (spelling?) and Dr. …
They once helped me an they all cared about my well being. Helped me a lot. Thanks to them I have a great job now an can face tomorrow head on.
My experience with Blubonnet Trails for my son with autism has been over the top wonderful. Everyone who has worked with us is more than we could ask for. I could cry because I never thought I would be able to afford all these services for …
While I have had ok experiences here and it’s a good resource for those who do not have the funds for better treatment, I will never recommend bluebonnet. …
Went to a clinic today and the doctor gave me this crisis hotline to call. I thought it meant if you are experiencing severe distress you can have a counselor talk you through it, but they needed me to define whether or not I was going to …
Used them as a job coach awhile back went through 3 different people they all left and didn’t even stay but maybe a week I went to a company in Austin and got way better service my wife is trying them now to see if they can get here into …
I have always received excellent service from BlueBonnett. In 2015 I was in a dark place mentally and didn’t know where to turn. I called 911 and they directed me to BlueBonnett and I can honestly say that they saved my life. I have …