Community Blue is a health insurance plan offered by BlueCross BlueShield of Western New York and is located in Buffalo, N.Y.
| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
257 W Genesee St, Buffalo, NY 14202
My experience is much like everyone else that has commented about the poor, unprofessional, lack of concern or client support they receive through what is now HighMark. BCBS is not the company it once was. I too will be searching for …
This company is completely immoral. What they do is not just wrong but illegal. They are the problem with healthcare in this country.
Horrible experience! Avoid if possible, they have the worst customer service ever. Went for a routine check up and end up with a 400 bill for the first time in 10 years.
Customer service is the worst
Customer service has deteriorated since BCBSWNY was acquired by Highmark. Calling customer service now results in endless waits. I will likely switch to IHA next year. They still seem to care about their subscribers.
This Highmark Blue Shield Blue Cross of WNY is the worst insurance company I have ever had. The customer service is terrible. The people are either liars or incompetent. I have been trying to get information from them for almost a month and …
on hold for forever
Nice building
Very good
Horrible won’t answer phone. No way to get answers
They do not answer customer service phone lines. Useless.
AWFUL
What a shame about them they were good in the day but they got too big too fast. They denie everything from meds you need to a secialized doc you need to see.
Website is terrible. My network is not listed in the options to see who I am covered with. Takes forever to get ahold of anyone.
The cost of your healthcare plan has literally ruined my life for one visit to an ER.
Awful. I’ve waited on the phone for over 30 minutes multiple times to talk to a representative and can’t get through once.
Absolutely the worst. No customer service.
Horrible service , called 3 days in a row waited over 1 hr 20 minutes each time no answer. Tried to Contact-online they never get back to you
I would give a zero if I could
So much worse since this take over. I can’t wait to get Medicaid instead.
On hold forever. My health insurance plan gets a lot of money. Answer the damn phone. 20mins on hold
Website is absolutely horrible and getting prescriptions filled is almost impossible now can’t get much worse than Highmark
I am extremely disappointed that a signature if now required to receive a shipment of my medication from a specialty pharmacy. I work full-time and cannot be home to sign for the delivery. This change went into effect in February. Blue Cross BlueShield of WNY is more concerned about money than customers.
Needed a rapid test. When I got to the provider I was told blue cross was actively blocking people from getting the rapid test, even if they want to pay out of pocket. True story. Wish work offered IHA
Approval for test. Then only paid a small amount. Not happy with Highmark. Never had problems with BC/BS
THES PEOPLE ARE HORRIBLE WITH ANSWERING THE PHONES. YOU WILL LITERALLY BE ON THE PHONE WAITING TWO HOURSSSS‼️‼️‼️ Just to speak with someone PLEASE YLL SWITCH FOR FEDELIS if u have Medicaid and guess what they actually answer the phone immediately ‼️
Does anybody answer the phone there? I’ve tries 3x today, on hold for an hour combined and still no one answered the phone. Heck of a way to do business…………..
So happy with this plan! I was given excellent customer service every time that I call with questions about health care. Today I called and spoke with Max in the Albany, NY office who was so helpful, knowledgeable and patient. Thank you for employing such excellent representatives!
Impossible to get a hold of a representative. And there’s no chat feature online so their stupid on hold message needs to change that.
Would give it a zero if I could. Can’t talk with anyone in customer service. Called two days in a row, on hold for hours and still can’t speak to anyone. Even emailed them and no response. A joke.
If i could give them no stars I would. They just denied treatment to a 7 year old boy with an aggressive form of bone cancer. Awful people. Evil empire
blue cross and blue shield are the worst- they only care about money – not people- they made a mistake- then sent me to collections – i am sure the CEO is sitting on a pile of money and all they care about is getting more money. this is the …
Phone calls to member services go straight to India and they are not trained.
Went for a job fair. Nice amenities for applicants. Free parking while downtown is a big plus!
Given Highmark a star period is horrible….I have been waiting on an pre authorization for an week and a half and still to this day I have not received any response or confirmation…I need my medication…I dont know what is going on with the company…this is the worst place of business and I’m done dealing with this place.
I have had Bcbs of Wny in the past have had no issues with any medications I have had to get filled. Since I had to switch over to Highmark, I am constantly fighting to get prescriptions filled. For myself and my family. Long term meds for …
As Customer: took 3 separate calls to get a list of primary care physicians that accept my plan. Registering for an account was obscenely frustrating and it took multiple attempts for the system to even recognize who I was. …
THIS INAURANCE IS STRAIGHT UP GARBAGE. If i could give less than 1 star i would. I’ve been on the same medication for 2 years & after switching to this horrible excuse for insurance, month after month I have nothing but issues when I try …
They used to be wonderful but now kick back everything. It’s a nightmare trying to get to a real person and when you do they just pass you off to someone else and on hold forever. Got declined for 6,000 bill because well different reason each time.
Good luck trying to get a hold of somebody if you have an issue.If you have any pull in your company to change plans go to independent Health this is the worst run company ever.Giving them one star is too high.
Injured at work, needed a time sensitive surgery. Couldn’t schedule surgery without a workman’s comp claim but for whatever reason they were taking forever to approve my case. Tried to ask Bluecross if we could schedule the surgery under …
I have the gold plan and it stinks. The coinsurance is poorly executed. You never know how big your invoice will be. Representatives are not very good. And BCBS ALWAYS finds little ways to screw u. They cut down the number of my …
been a customer /member over 38 years had my first ER visit had chest pain and was found 90 percent blocked highmark stated was not medically necessary! will not pay the hospital states i am responsible… l cant understand… why do i pay a premium ?
I have not had problems with finding physicians (PPO plan) or coverage. But BCBSWNY gets a ‘3’ star rating because of its mediocre website, which has no ability to display any financial information related to your premiums owed, or …
My wife called this morning with a question. Waited 75 minutes on hold. No one ever answered the call.
Jesus H Christ.. Called several days and waited over an hour before needing to hang up! Their account portal is a absolute joke. I liked when it was BCBS of WNY. With Highmark, its just hot garbage. Wish I changed insurance carriers when I had the chance.
I would give it 0 stars if I could. The website is horrible. The customer service is just as bad. Going through a hard time? Don’t worry, because Highmark is here to make it even harder and even more expensive than before! BlueCross BlueShield was as good as heath insurance could get before they were bought out. What a nightmare.
Phone system is a nightmare and reading the other reviews I see BCBS doesnt seem to care as many customers have complained about this. I waited 15 minutes only to get to a message that said they are having a team meeting and call back in an hour. I called back and the same message was provided. Just sad
Honestly some of the worst customer service I’ve witnessed, maybe anywhere. Website is all errors. Over the phone is a joke im pretty sure, you’ll wait hours to get someone, then the quality of the call is so bad you can’t understand …
All the reviews about long hold times and confusing website are absolutely true! I’ve been trying to find out about anxiety medicine coverage only to have a panic attack while trying to figure this out on my own! I wonder if they understand their assignment? It doesn’t really seem so.
Have waited on hold for hours and still never been able to talk to a representative when I needed help with my plan. They constantly cause issues with my prescription and constantly stop me from being able to get my medicine. Run away from this company as fast as you can
The wait times to even talk to right department is absolutely unbelievable. Then you hope that the person once they do answer knows what they are doing!
I have had this insurance for a very long time and then out of the blue I was told my mammogram wasn’t covered because I want covered. While trying to contact them I was in hold for over 30 minutes. It seems things have changed since High mark is in control.
Very poor customer service. No one answered the phone. On hold for hours a d I mean many hour.and then the hang up on me. My girlfriend and I both call at the same time and waite 4 hours. She needs her prescription filled and for some …
They have the worst customer service I have ever dealt with. The last 3 days I have been continuously on hold for hours at a time. I’m still currently on hold and have been for an hour an a half no one should have to wait this long. Terrible!
During process of changing jobs I needed bloodwork. I called BCBS on the very day I went to the lab to ensure I was still under their coverage, and was told that my policy was still active. Two months later I receive a bill just under 400$ …
I’ve been a member of BCBS of WNY for well over a decade, and have always been EXTREMELY satisfied with their coverage and service. As I feared, both have seriously nosedived since Highmark took over in March 2021. I’ve recently received …
Horrible experience with them. They have my address wrong, so I can’t get my cards sent to me. I’ve called multiple times and been on hold for over and hour each time. It STILL hasn’t been fixed. Currently using a paper copy of my health …
Unfortunately, since Blue Cross Blue Shield of WNY has become Highmark BCBS of WNY, the service across the board has become downright awful. They’ve cut a ton of medications from their dispensary, shifted a number of them to tiers 2 and 3 …
I have been on hold for over 2 hours, a person came on the line and had to transfer me to the Pharmacy department. I only need an override on a prescription that the pharmacy said was declined. How does any reasonable human have time for this?
If I could give them a 0 I would. Customer service is horrible, we asked 3 times for a hippa form since all the stuff from Bcbs of WNY seems to have disappeared. My medicine is not covered anymore They moved a lot of medicine to tier 3. …
Absolutely the worst! I have been on hold for over an hour trying to get customer service info on my benefits. Twice! Still not able to talk with anyone. Also, why do I have to listen to Covid coverage for a solid minute before getting to …
Website is awful. Can’t change primary providers on it. If my claims reject because of this I’m filing a complaint with the state because I tried MULTIPLE times to get this corrected. No way to get information on what the wellness card …
Since the switch from BCBS, service & support has been abysmal. I will jump to another provider ASAP.
I have been trying to be paid a reimbursement for the past 3 months. They said the check was mailed in November, it’s now January & still nothing. Put on hold for hours at a time… next stop BBB & social media.
They don’t care about their patients. Just got this insurance two months ago…….I have yet to get my prior authorization approved & no one answers the phone. I feel bad for cancer patients. Luckily enough for my medical diagnosis is pain …
I truly wish I could give a negative 5 review for this terrible company that took over for my Blue Cross….Basically, I had to go without 3 medications thanks to their greed & inability to care for customers. Three times I ran out of …
45 minutes on the phone waiting for someone to answer just to be transferred to another department because according to them I called the wrong number! (Called the customer service number on the back of the card). Trying to make a payment, had to call again…1 hr and 15 minutes and no answer this time.
This company is denying specialty meds for many patients without basis or reason. No reason given for denial. This is NEW and scary for patients . They always claim they don’t get the clinical info (whereas others always do) . They …
Zero stars would be too generous. Highmark took over BCBS WNY as of March and it has been nothing short of terrible. Previously, BCBS WNY was great. I left my employer in April and decided to do one month of Cobra coverage for nearly $900 …
Long long waits on phone. Kayla (I think I understood her name) was helpful connecting me to correct department. Connection is TERRIBLE… talk as if they’re under water… cannot understand. So sad!!! Certainly not a pleasant call. Try to …
I would like to give no stars unavailable. 2 hours on hold on Tuesday. Couldn’t answer my questions. Unbelievable! Went for a mamagram was told need to call get references number they will get back to me next week lol
Since the first of the year, some preventive services are no longer covered! What is the point of paying premiums?! I’m literally getting a bill for every single thing! How many more bad reviews do you need before realizing something needs to change?! Get it together. You’re supposed to be in the business of helping people.
I don’t have enough time in between work to wait on hold. I have to take a day off to wait on the phone to reach someone. Also nothing is ever done on time with Highmark. I had to wait last year, 2 months to receive my wellness money on my debit card and it appears this year will be the same,
Appalling customer service. Trying to get an explanation of benefits – it is not available on their website, called Dec. 13th, a rep went through the website with me and discovered that it was not available. I was transferred to their …
Highmark BCBS of WNY sent out a notice about Catholic Health Care contract coverage negotiations pending to expire 12/31/22. I am certain BCBS will come to positive negotiation outcomes in order to provide WNY the most excellent care …
Very very bad service. My mother in law has Essential plan 4. They send her to select a pcp. She try to online but unable. After that she was trying to call CustomerService but they can not find out her information. They said call the …
If I could give 0 stars I would have. They tell you to use tele heath , I tryed but they kept blaming their ignorance and incompetence on the telehealth system instead of finding a way of helping me they pass me around to three different …
BCBS was the best insurance until Highmark took over. Nothing was supposed to change, but prescription co-pays went up, therapudic co-pays went up, and the processing time for hospital stays takes months. Customer service is lacking. They …
Don’t know how the state of NY allowed this company to take over BCBS. I’m starting to think this whole thing is a colossal joke. Every time I have called them not one person speaks English that I can understand. They don’t even understand …
Review for online site only:
Getting on this site was easy enough, BUT, finding what you need, signing-in, then having to scroll back several years to enter my birthdate instead of simply …
If you like spending thousands of dollars for something and when you actually need to use it, there’s no one to answer the phone to support you than Highmark is the company you want to go with. They changed the formulary right after our …
wish I could give a zero. This company has gone downhill and fast. BC/BS was sooooo much better. On hold with customer service more than an hour and then the issue does not get resolved. CS reps say they will look into your matter and call …
Terrible!!! Have been trying to get clarification on a $200 charge for a holter monitor from the company that provided the monitor. They say Highmark said it is because they are out of network. Cardiologist’s office says they were …
I would give them zero stars if I could. Since the switch from BCBS to Highmark, I have had nothing but problems. Countless long phone calls that do not lead to any resolution. Long wait times to talk with a customer service rep. And …
The worst health insurance ever. Highmark turned a formerly high quality insurance (Blue Cross/Blue Shield) into a worthless insurance company. Denies claims for covered services giving multiple conflicting reasons, inaccessible online …
Stay away if you are on Medicaid!!!
You will regret it. It is one denial After another after another for simple necessary tests! I suffer with severe arthritis in my back and knees and can barely …
The worst insurance on this planet. If I could I would give a zero but you have give already one star. My wife went for routine blood work that Highmark should have paid, they have not paid the bill and my wife’s credit has been …
Everything got worse after Highmark got involved. The consolidation that is occurring in medicine across domains (hospitals, insurance companies, etc) is terrible for patients and doctors. Requiring prior authorizations for medications that …
How many websites and pages are there? I’ve seen about four different ones so far, and they don’t seem to be connected to each other in any way. Navigation is literally impossible. All I’m trying to do is find out about the optional dental …
Worst insurance company ever. Do not recommend them for anything. Terrible customer service. Literally cannot reach anyone. You’ll get an automatic response saying we’re all too busy right now, then the call hangs up on you. …
Highmark health actually has the stones to lie to the Dept of Finance when I submitted yet another complaint. They claim they called me when they didn’t. Phone records can prove that. They said they processed a claim in a timely manner. …
They ruined my near perfect credit score that I have worked so hard to get it that way because of their mistake!! 2 years ago I was sent a check from BCBS. I called to question the check before even cashing it. They said it was to cover a …
Such a shame Highmark can’t get it together and provide patients’ benefits in a timely manner. It’s been nearly two weeks of a $0 balance on the Wellness Card that they are supposed to refill on the 1st of each year! Customer service has no …