I’m so disappointed about this place I’m wondering if they ever answer the phone ? I’m calling and calling no one ever pick up, my son had the sleep study there and the rooms are not comfortable at all , when we got there the door was …
Horrible customer service. It’s your lucky day if someone pickup the phone after you’re done with the class est. Poor or non-function device. Total rip off!!!
My husband’s wisp nasal mask and headgear are very low quality products, the strap lasts only few months and to replace them several times a year costs us so much money.
Absolutely the most horrible place I’ve had to ever deal with I’m sorry that we have to hit a star to write a review for this place because tjey totally disgusted me am wouldn’t refer them to anyone. Most worthless place ever!
Terrible communication. This practice found out nearly 3 weeks ago that my insurance does not cover a procedure, and no one bothered to contact me to let me know. I will be moving forward with a different practice.
I called twice in 2 weeks ago about supplies and machine not working properly and was told call would be returned within 48 hours and I have not got a single call back yet and prior to this time I called about supplies because I had not …
Billing nightmare! Was sent to collections after paying the total amount for Cpap machine. 3 years later they send me to collections for an additional 47 bucks.
Rarely a response, no one picks up the phone. Have ordered CPAP supplies as suggested on the website and they receive the request (automated email response) but never contact you and never ship the supplies. Really frustrating.
Doctor Halmi and staff have completely changed my life for the better! I feel genuinely cared for and about by every single staff member.. from receptionist Ana to nurse Stephanie to Dr. Halmi himself. If you ever make the decision to take control of your weight by this method, this is definitely the office to do it with!
I have been try to get billing and record infomation from blue point for the last 6 months. They tell me they are emailing it and they don’t. And have trouble getting a call back from billing. I use to get my c pap mask from them, but they are so unorganized and slow that I order it some were else.
Tried calling nobody would pick up the phone all day. When I tried another department and got somebody I was promised a call back soon. Needless to say I didn’t receive a call back. If they treat people who are trying to give them their …
I will update this later, but this company wants nothing from you but your money and will do whatever they can to get as much of it as possible. — again will update this but first round they attempted to triple charge for a total of over …
We performed work for their office in Centreville, VA. They didn’t have the money to pay for the services after the work was performed. They signed a credit card authorization form and conveniently forgot to enter the credit card type and CID #. Not an honest group of people. DISHONEST
I left 3 messages for them because I have a somewhat urgent situation regarding a surgery they performed on me. I need to see a doctor there. They have not called me back. FOLLOWUP: They didn’t call back, and I could not find someone who …
Dr. Beyene’s staff deserve a very good rating. Suzie, Val, and at least 3 additional female & 2 male staff have performed their roles very well in patient care, coordination & communication. Especially since I’ve had Severe OSA since the …
I was able to stop by this location without an appointment because I urgently needed to change my CPAP mask and headgear to a different nasal pillow mask I saw online. …
After going through the sleep study test I was supposed to be fitted for a mask. Bluepoint never followed up that was in July. The office is very unorganized. The first time I went I received a confirmation email for my appointment however …
There was a problem regarding the shipment of an important part for my sleep apnea machine. Despite BP’s best effort to get the part to me quickly, the postal service didn’t come through. The supervisor, LaTaunya, took the initiative to …
Dr appt was uneventful. Was sent an invoice and called to pay. Phone number given tells me to call another number, which doesn’t answer. Went to the Centerville office & receptionist told me I couldn’t go to billing office. She called them …
It has taken them almost 2 months!!!!!!!!!!!, to get my insurance approved because they never submitted the request for approval to my insurance because they needed more “notes” from my ENT. I had to intervene to get Blue Point and my ENT …
I visited and got my CPAP device in January. They told me that I had a a deductible before my insurance pickup the cost. So I paid the deductible and went my way. About a month later, I found out that my deductible was already been met …
Not willing to work with customers. Out for money. 300 dollars posted to insurance for a consultation with blood pressure taken. Not to mention I was waiting in the reception area with light bulbs out. The area was also not clean seemed …
Strongly suggest staying away from this medical office. Customer service is not just bad, it’s non-existent. I was not even a patient — but a prospective patient. About a month ago, I asked to schedule an appointment. Told I needed to send …
I would give zero stars if i could. Stay away from this center! Every time i called them for any support they claim i have to talk to my insurance company or that the company is not responsible. They’re eager to take your money and …
Avoid this company at all costs. They provided with a cpap that didn’t work at all. Then replacement they sent me didn’t have a humidifier with it. They’re essentially unusable without the humidifier. Then had the nerve to charge me for it. …
In March 2022, I informed Bluepont to cancel any future supplies for my cpap. In June, I received another order. I call and spoke with Marco and returned the supplies. Since then I have received two bills. Both times, I called and again …
(Translated by Google) bad attitude
(Original)
Bad actitud
Not organized
This is a great place and the people are amazing!!
Horrible communication. Just wasted 4 hours because of information not being relayed correctly.
I’m so disappointed about this place I’m wondering if they ever answer the phone ? I’m calling and calling no one ever pick up, my son had the sleep study there and the rooms are not comfortable at all , when we got there the door was …
Horrible customer service. It’s your lucky day if someone pickup the phone after you’re done with the class est. Poor or non-function device. Total rip off!!!
My husband’s wisp nasal mask and headgear are very low quality products, the strap lasts only few months and to replace them several times a year costs us so much money.
Zero attention to detail. They never know what supplies to send and one employee never knows what the other one is doing.
Absolutely the most horrible place I’ve had to ever deal with I’m sorry that we have to hit a star to write a review for this place because tjey totally disgusted me am wouldn’t refer them to anyone. Most worthless place ever!
Terrible communication. This practice found out nearly 3 weeks ago that my insurance does not cover a procedure, and no one bothered to contact me to let me know. I will be moving forward with a different practice.
I called twice in 2 weeks ago about supplies and machine not working properly and was told call would be returned within 48 hours and I have not got a single call back yet and prior to this time I called about supplies because I had not …
Billing nightmare! Was sent to collections after paying the total amount for Cpap machine. 3 years later they send me to collections for an additional 47 bucks.
Rarely a response, no one picks up the phone. Have ordered CPAP supplies as suggested on the website and they receive the request (automated email response) but never contact you and never ship the supplies. Really frustrating.
Doctor Halmi and staff have completely changed my life for the better! I feel genuinely cared for and about by every single staff member.. from receptionist Ana to nurse Stephanie to Dr. Halmi himself. If you ever make the decision to take control of your weight by this method, this is definitely the office to do it with!
I have been try to get billing and record infomation from blue point for the last 6 months. They tell me they are emailing it and they don’t. And have trouble getting a call back from billing. I use to get my c pap mask from them, but they are so unorganized and slow that I order it some were else.
Tried calling nobody would pick up the phone all day. When I tried another department and got somebody I was promised a call back soon. Needless to say I didn’t receive a call back. If they treat people who are trying to give them their …
I will update this later, but this company wants nothing from you but your money and will do whatever they can to get as much of it as possible. — again will update this but first round they attempted to triple charge for a total of over …
We performed work for their office in Centreville, VA. They didn’t have the money to pay for the services after the work was performed. They signed a credit card authorization form and conveniently forgot to enter the credit card type and CID #. Not an honest group of people. DISHONEST
I left 3 messages for them because I have a somewhat urgent situation regarding a surgery they performed on me. I need to see a doctor there. They have not called me back. FOLLOWUP: They didn’t call back, and I could not find someone who …
Dr. Beyene’s staff deserve a very good rating. Suzie, Val, and at least 3 additional female & 2 male staff have performed their roles very well in patient care, coordination & communication. Especially since I’ve had Severe OSA since the …
I was able to stop by this location without an appointment because I urgently needed to change my CPAP mask and headgear to a different nasal pillow mask I saw online. …
After going through the sleep study test I was supposed to be fitted for a mask. Bluepoint never followed up that was in July. The office is very unorganized. The first time I went I received a confirmation email for my appointment however …
There was a problem regarding the shipment of an important part for my sleep apnea machine. Despite BP’s best effort to get the part to me quickly, the postal service didn’t come through. The supervisor, LaTaunya, took the initiative to …
Dr appt was uneventful. Was sent an invoice and called to pay. Phone number given tells me to call another number, which doesn’t answer. Went to the Centerville office & receptionist told me I couldn’t go to billing office. She called them …
It has taken them almost 2 months!!!!!!!!!!!, to get my insurance approved because they never submitted the request for approval to my insurance because they needed more “notes” from my ENT. I had to intervene to get Blue Point and my ENT …
I visited and got my CPAP device in January. They told me that I had a a deductible before my insurance pickup the cost. So I paid the deductible and went my way. About a month later, I found out that my deductible was already been met …
Not willing to work with customers. Out for money. 300 dollars posted to insurance for a consultation with blood pressure taken. Not to mention I was waiting in the reception area with light bulbs out. The area was also not clean seemed …
Heaven help you if you require any administrative or billing support. I have only had ONE COMPETENT conversation with an employee there. …
Strongly suggest staying away from this medical office. Customer service is not just bad, it’s non-existent. I was not even a patient — but a prospective patient. About a month ago, I asked to schedule an appointment. Told I needed to send …
I would give zero stars if i could. Stay away from this center! Every time i called them for any support they claim i have to talk to my insurance company or that the company is not responsible. They’re eager to take your money and …
Avoid this company at all costs. They provided with a cpap that didn’t work at all. Then replacement they sent me didn’t have a humidifier with it. They’re essentially unusable without the humidifier. Then had the nerve to charge me for it. …
In March 2022, I informed Bluepont to cancel any future supplies for my cpap. In June, I received another order. I call and spoke with Marco and returned the supplies. Since then I have received two bills. Both times, I called and again …