We founded Bluespan when we saw a deep need for reliable and fast internet in the community. Locations across the area had few options when it … See more
Terrible service and horrible internet make it impossible to do anything if anyone else in the house is on the WIFI not to mention the price that is the same as other providers who have way better service if you have any other choices do not get BlueSpan
I have been staying at my brother in laws house since early December. Shortly after my arrival he switched his internet service over to Bluespan. The technician that came out for the inital install drilled holes into the roof and wall. …
I signed up for internet with this Bluespan on 12/13/2022 for high speed internet. The installer came and installed three routers in various areas of the house on 12/15/2022 (two routers never worked, but we were ok with that as long as the …
Horrible, horrible, horrible. You may get service for sn hour a day! Maybe! Don’t plan on getting anything done with these jokesters. I guarantee any 5 star review is fake.
Tried this service in Oro Valley. Service was terrible. Gave them six months to get it right because I wanted to drop Comcast so bad. Nothing but promises and no decent service
I called 20 times today each time it’s like the same dam person answers and hangs up. How am I supposed to get information if every time they answer and hang up horrible customer experience!!!
They suck. Plain and simple. The owner is rude and makes you feel like an idiot if you don’t know as much technical info as he does. Service is overpriced and customer service is horrendous.
Well , if you want over priced under speed service with condescending service on the phone then THIS IS FOR YOU. Zero phone or customer skills and service and way more cost and slower speeds than both their competetors in vail ..
Internet horribly slow. Over an hour on hold to talk to the only support person working. As a business owner who’s credit card system is dependent on the internet I am not a happy customer.
much faster and better latency then the 40 mile long old telephone copper wire services.(cough dsl) prompt responses very good for living way out on the outskirts of marana if you have line of sight to one of thier towers.
Had a problem with internet. Bluespan kept workong on the problem, even nights and weekends until it was resolved. The greatest trch support I’ve ever had. Wouldn’t change provider under any circumstances
Bluespan responses quickly when I’ve had any issue with the internet…they also let you know well ahead if any delays or equipment work on their towers is needed…
I was so fed up with slow internet. I decided to give Blue Span a try and I am so very happy with the service, installation and customer service. I would highly recommend this service to everyone.
Problems have been very few, and when they occur whether my fault or theirs, they have been very prompt and couteous in resolving them. I have their lowest priced option and it works well for my home entertainment needs.
overpriced and nothing but problems… update on my review it’s been a been a year. everytime I call them say they’re working on it and nothing ever gets fixed and the staff is very rude. if I could give them anything less than 1 star I …
I play video games like warzone and rocket league and during the day the speeds are great I get around 30 to 40 ping and 15 download and 5 upload but right as 3 o’clock hits the speeds drop very bad I go from having around 30 to 40 ping to …
Internet service is awesome. I use to have century link and it would always go off every time it rained. But with bluespan it doesn’t. Plus Support is always there to help if you need them.
First time in 12 years we’ve been able to have reliable internet service out here in the sticks! I was so satisfied with my home service, we converted our business internet service as well. Great customer service to boot.
They don’t keep their promises. We were not getting the speed they said we would. Constant buffering. They said if they could not get us up to speed that they would cancel us with no issues. They lied. So pass this around people. Bluespan does not keep their word. Will never deal with them again.
I’ve had this company for quite a few years now and despite what they say and their pricing, there is barely any connection. It takes me hours to download things and constantly have to use my phone data. Don’t recommend.
Service was not bad, I WAS a customer never late on payments always paid on time and made sure there was money for the service, even during the COVID-19, never complained about the down time and slow speeds. If you try to stay local and …
I got roped into a 3 year deal with these guys and have had nothing but problem after problem. Worst internet service I have ever had!!!!! I was told that they have snow and ice on their tower on the mountain. It has been a week since it …
I needed a reliable internet service for my computer to get my online course with Graduate school. I had a terrible service with my former internet connection and would not get my computer to work. I switched to BlueSpan in one day and my …
Have been very pleased with the customer service and tech support from Bluespan. Getting much needed reliable internet connection on the far west side of town. …
I was using satellite internet service for seven years and I have to say I’m glad I switched to Bluespan. It’s been a month now but Bluespan beats Exede/Viasat internet hands down. I was looking to switch a year or 2 ago but didn’t pull the trigger. I wish I had. Don’t make the same mistake I did, switch to Bluespan, you won’t regret it.
This company was awesome over the past 2 and 1/2 years. Not sure what is going on now. They have always been extremely helpful and proficient. I hope these recent hiccups get worked out.
Cut the cable! Bluespan has been flawless to work with: from evaluation to installation to addressing the occasional bandwidth issues that arise, they have been a pleasure to work with. I will never go back to cable in Tucson. Bandwidth guarantees were what brought me to Bluespan; the service is what is going to keep me a customer.
Bluespan is great! Always ready to help and always answering the phone when there is a issue. The tech support is always on top of figuring it what’s going on and resolving any issues. I have only had two problems and they were fixed within a couple hours.
Never a glitch in service in over two years! Speed is great. If all other services were this dependable one might wonder which one to choose. Since they have not been in my experience Blue Span is the only reasonable choice!
The tech that installed my service (I’m sorry but think his name is Justin?) was extremely professional, thorough, efficient, and friendly.
So far I love my internet and it’s proving to be very reliable.
I have not had the service long and it has been down 5 times already. This time they tell me it probably won’t be back up until tomorrow. I do not like paying for a service I do not have. How does someone work from home with no internet. I …
I contacted this company and arranged new service, filled their paperwork etc and had the “installation engineer” out to access the site. He said the closest tower was blocked by trees and that they’d have to access for one further off and …
Over the past decade or so I’ve been served by three fixed wireless ISPs. I had a LOT of problems until I hooked up with Bluespan Wireless. (The first company quit the business without warning. The second had latency issues and could not …
What an amazing company! Lightning took out my WiFi. Bluespan came and Alex did a great job of assessing the problem and fixed in about 10: minutes! Thank you!
I’ve been extremely happy with Blue Span and never experienced any problem. Excellent local customer service. problem free streaming and never interrupted by cloud-cover or in the monsoon season. That was a problem I had with satellite service and why I switched to Blue Span.
We have had bluespan for three years now at two different homes. They have offered us nothing but the best service. From the installation to our everyday speedy internet, over three years time we don’t have a single complaint. We love Bluepan wireless!
This company started off with the best customer service and internet ! The BEST ! Then they become popular and added more clients there becoming like every other greedy company. Customer service is poor now . Half the time my service is …
BlueSpan is getting it right. They are constantly working harder to improve. Whatever the negative reviews, I would go with BlueSpan. No other service providers will go to the lengths these guys have gone to for me. I always get a tech to …
I have tried all the rural internet companies and bluespan is by far the best. I feel like I have xfinity internet. We had an issue with the servers for about a 6 weeks. Bluespan was courteous and didn’t charge me for service while I was …
Been with them for about 2 weeks. We have not once gotten the speeds we pay for and then today the internet is down for over an hour. Pretty impossible to work from home without the internet. Called and was placed on hold for 30 minutes to …
I go with these guys as they are the only company that serves my rural community. The problem is my internet goes down anywhere from several times daily to down every 5 minutes (as I write this I look and see that it’s down right now). They …
I used to have century stink had nothing but problems with it and never received an accurate bill was always getting bills for service I did not have. Changed to Bluespan and love it. The only time the service went out it when they had …
Excellent connectivity coupled with excellent customer service. Andy is an amazing technician … I hope this review will come to the attention of his boss(es) and result in a substantial raise and well deserved praise.
When we couldn’t get internet, I called and when they explained that the main line had been damaged and that they would up and running soon, they were true to their word (and I imagine hard work). We had internet very soon after. Very good service and very friendly and patient.
Since Oct 2017 we have been trying to get a resolution to our problem. We feel the price is right and the signal good, but with any type of weather be it rain, clouds or wind, service goes in and out. We have called on numerous occasions …
Excellent service and support. Their wireless connection rivals the cable ISP we had for 20 years hands-down. Heavy weather can affect connection but it is addressed immediately and live staff are always available during business hours. …
My family and I were promised high speed internet in Safford from Bluespan and we pay on time every month at a total of 90.00 a month.
Our service is down so frequently and we are stuck in a contract with them. …
Had for 1 year… only a couple of small issues, but they seem ready and willing to resolve quickly. $50/mo for regular speed internet…we use mostly Netflix, some online gaming, Ytube and facebook etc. Slow upload speeds but we did live in a rural area. Bluespan customer service always seem to answer the phone if we need them.
I’m staying at the Voyager RV Park in Tucson. I asked a long term resident who I should call for internet service. Without hesitation he said Bluespan Wireless. I’ve had a good experience with Bluespan so far. From my call for service I …
I have lived in very rural Corona de Tucson for over 15 years, and depend on Line of Sight internet for everything from working and schooling at home to streaming all of my television programming. After using Bluespan, for over a year, …
Bluespan was my only option at my new house. Overall their service is ok, I pay for 10mbs and I generally get that but I do have to restart their hardware at least every 3 days to keep it running well. Really the primary complaint is the …
Bluespan is the best!! I have had their service for about 3 years. Most recently [yesterday] my router died. Even though it was late afternoon on a Sunday I decided to try to reach their tech support and someone answered the phone. I …
The quality is very poor. I have had Blue Span for about a year and it worked well for several months then it started cutting out all the time. When I called[more than once] I was told they knew of the problem but never did anything about …
Would be less than 1 if possible. Started my Bluespan service about 6 months ago. From the start the internet signal was very weak and unreliable. I called several times to report issues with the poor service and was told that there were …
I’m editing this post I used to be bluepsan’s #1 fan in the Rio Rico area, because in the beginning we used to have such great service in speed, all tv’s, connected, including phones and our …
We have been customers for some time and recently purchased a large piece of furniture. That furniture happened to block the routers signal several rooms away and now we needed a booster or something to improve the signal in our family …
5 Stars is not enough! Honestly, Blue Span exemplifies customers service. We’ve been waiting for Blue Span to be able to service our home area for almost a year. This past week, we called to see if we were lucky enough to ‘be in the zone’. …
I was having trouble with my router, but today I was able to get some amazing help. They worked around my schedule and were able to have someone come out to my house within a few hours of opening. I really appreciate everyone I talked to …
This place has tanked. Service used to be pretty solid. We are in a limited access area in Vail, and the choices are limited here. Bluespan can’t seem to handle the traffic. Outages every day. Speed is not reaching purchased speeds. …
Signed contract in Dec of 2016. Paid 199.00 install fee. Internet rarely works really slow. Bluespan is aware of problem saying there us a repair that needs to done. Been waiting on repair for months. They did cut my monthly bill in half …
The internet itself is very shotty, however when it is working it’s very slow but workable. My main gripe is the costumer service, terrible costumer service. They are never available on the phone and they suck at solving connection issues
I was stuck in a Hughesnet contract for two years; the internet was always slow and spotty, and they had lied to me about what you could do with certain amounts of their capped internet. Flash forward to today, finally Bluespan is available …
This company is an example of why we should all support local businesses. Their customer service is excellent, and they go above and beyond to serve their customers and solve problems. I had a mildly usual install request, and Bluespan was …
I am at the end with the company. So apparently they can change your plan and rate as they feel WITHOUT a notification. Oh but they are quick to take the money out of your account without hesitation. I am extremely outraged at the …
Update – When you leave a review that they don’t like and they cancel your contract, call the FTC and attorney general! I don’t like it when people try to take away my freedom of speech. This law called the Consumer Review Fairness Act. …
They cut our Internet every time we’re using too much at a time. Instead of improving their service to be able to support multiple devices at once, they simply turn it off. Their speeds are also slow and we’re getting about a 1/10 of the speed we payed for and it is not that our router is bad.
While Blue Span provides a much need service product to remote customer, they have the poorest management level customer service and consideration I have seen in decades. …
The best internet provider in the city. I have had multiple providers in the city and the usual experiences of random increases, random extra costs on the bill, and poor customer service. With Bluespan it has been the opposite. Their fee’s …
I have had wifi with Bluespan for 2 years and was motivated to get it because they are a small company with humans who answer the phone always – they answer in the US using such good English I am always confident I am understood. The …
Prepaid for and signed a 2 year contract only to be emailed the morning of the installation and advised the equipment wasn’t working and would take 5 days to fix. They not only lost me as a customer but the company I manage was going to …
I am new to the Tucson area and thought I did my research on internet providers. I entered into a 12 mos satellite contract and it was the worse decision I’ve ever made. I work at home and was on the verge of losing my job because of the …
T-Mobile and Verizon are beginning to offer 5G internet service in areas of Tucson where Bluespan previously was the only ISP. I recently cancelled my Bluespan service and installed T-Mobile service. T-Mobile speeds at my home are 80-300 …
Been a customer for almost a year left a similar small internet provider in my small town to see if Blue could provide me faster better service but NO!! should’ve stayed with TWN. I said from the start I don’t want auto pay but they …
We have had Bluespan internet for a couple of years and overall it was just ok. We lost connection during cloudy and rainy weather. The quality and speed was not optimal. We realized that we were paying much more per month for inferior …
I’ve been a Bluespan client for around seven years now. We live in an area unserved by cable or phone companies. I’ve had great service for the entire time until recently. Here’s the crazy part – I called their Support line on a Sunday …
From the beginning 4 years ago when my aunt recommended that I try Bluespan I have only had good experiences with everyone there! The 1st person I spoke with went over options available that suited my needs and told me how much I’d pay each …
Took $1,500+ out of our account after being verbally told we could get out of our contract for moving to an area where Bluespan speeds could not compete with other providers. Now, we are being ghosted by the CEO. He has his money. We will …
I have been with Bluespan for several years now after a switch from one of the big companies. I could not be happier. Everyone at Bluespan is knowledgeable. They keep promises and always deliver. …
I was super happy with them for 9 months, until today. Internet went out sometime before 5am (according to their FB post ~a failed update, and a 3rd party was responsible). I was fine all morning, thinking it would come back any minute. …
Called for a price and availability for service, they never answer the phone and never return calls. Normal practice for a tucson business it seems. Im glad i found out this place was full of deadbeats before i gave them any money.
I am a new Bluespan customer. Was extremely happy with install scheduling process and the installation itself. The Bluespan technician, Andy F., communicated prior to arrival, was on schedule for install, and explained the set up and …
BLUESPAN IS EXCELLENT!!! They were and are perfect so far. We are very rural in our location and had been through 2 years with Hughesnet. I was in a contract and it never worked properly .Then 3 months with Nomad and the last three …
I have tried several providers, as I live in a very rural area, and Bluespan was the best, until I tried to cancel. I was on the wait list for Starlink and when it came in I called to cancel my Blespan service. I was told I need to send …
I have used Suddenlink in Flagstaff for many years. One would have to look long and hard to find a worse company! I knew I could not use them another month. so I did my research and found Bluespan. so far it has been such a breath of …
The worst internet ever!! It never worked and when we called and complained about our issues multiple times it was never fixed so we wanted to cancel and still had to pay out the contract and they didn’t even give us until the end of the month that we had already paid for. Worst costumer service.
I HAD been a customer of Bluespan for several years. When I first wanted service, the office personnel and install techs were great.
For the first two years or more the service was a bit spotty at times. It seems …
I have very limited options for internet where I live… century link offered a laughable 3 mbps at $65 a month. We decided to sign up with blue span’ 100mbps plan. It does cost a little bit more but I feel like we’re getting what we’re …
I pulled my review of this company down because I was threatened by the owners lawyer. I see now that he is still using the all too familiar tactic of trying to turn a complaint off of himself with a lie. …
The below comment by Bluespan is a cop-out! The tech was about 3 hours late and Chris, the manager wouldn’t refund me the 115 dollar costs for services not within their quoted time. I was out an entire days work. As a business owner, I know …
I had horrible connection issues for several months with Bluespan. When I would call I would hear a recorded message about it being down in our area and hang up, knowing that they were “on it”. This happened several times. Once, it was down …
I am extremely satisfied with the service I have received from Bluespan. The installation process was smooth and efficient, and the customer service team was incredibly helpful. …
Service has been horrendous for months now. Internet went from working about 50 percent of the time,l (at best) to now not working after we sent a tech to my home. We have had many techs come and not have the problem resolved. This company …
This Company just cancelled my contract because they were unable to negotiate a refund. Quoted arrival time: between 9-11 am. Tech showed at 1 pm. I was out a whole day’s work. I asked for a refund, they never called me back and canceled my …
Terrible service and horrible internet make it impossible to do anything if anyone else in the house is on the WIFI not to mention the price that is the same as other providers who have way better service if you have any other choices do not get BlueSpan
I have been staying at my brother in laws house since early December. Shortly after my arrival he switched his internet service over to Bluespan. The technician that came out for the inital install drilled holes into the roof and wall. …
I signed up for internet with this Bluespan on 12/13/2022 for high speed internet. The installer came and installed three routers in various areas of the house on 12/15/2022 (two routers never worked, but we were ok with that as long as the …
If your a costumer looking for internet services, I warn you don’t work with this company!!! …
Poor service.
Great service
All of the above.
Elizabeth is Awesome
Bad experience overall.
Great customer support
Fantastic customer support !
So far so good. . .
Great people, great service!
Upgraded my service
slow speeds, not worth the price and installation.
Great service for being out of the city
We use them home and business.
Great service. I can finally stream!
great customer service , from their techs all the way to their VPs.
We loose service every night from 8 pm to 4 am
Bad internet all together I highly suggest you move onto some other company
When it works it is good, but they have times when no connection for days. They repair problem very slowly
Totally unreliable. System outages on a regular basis
Bluespan Wireless provides a great service with great customer support!
Customer since 2015. The service has gotten worse recently. Goes down often and when it does they just don’t answer their phone. Time for change.
Served our needs in our remote location with direct line to a tower. Fast enough and without interruption.
Trying to call in an outtage and I can’t even get a rep or the phone to ring it just goes to busy signal.
Internet very reliable. Recommend 15 for multiple gaming devices. Great service
Great customer service. Spoke with Andrew today and he was able to quick diagnose and resolve my issue.
I only called for a quote but the service agent was very knowlegable and courteous.
Horrible, horrible, horrible. You may get service for sn hour a day! Maybe! Don’t plan on getting anything done with these jokesters. I guarantee any 5 star review is fake.
Bluespan is the best WiFi service I have ever had
Service is great, love the high speed. Makes streaming shows a pleasure. Office efficient and professional.
Absolutely awesome service and excellent customer service. Great speeds, no data caps. This is not a fake review.
Tried this service in Oro Valley. Service was terrible. Gave them six months to get it right because I wanted to drop Comcast so bad. Nothing but promises and no decent service
Great service, when it’s up.. always seems to be down because the tower is being serviced..
I called 20 times today each time it’s like the same dam person answers and hangs up. How am I supposed to get information if every time they answer and hang up horrible customer experience!!!
They suck. Plain and simple. The owner is rude and makes you feel like an idiot if you don’t know as much technical info as he does. Service is overpriced and customer service is horrendous.
Love working with this local company. Have been using their services for almost a year, with no issues ever. Plus, Responsive customer service!
I Have had BlueSpan going on 4 years with out any SERIOUS problems.
When I have had a problem it was taken care of quickly.Great customer service!
Always the speed you pay for and no data caps if you have an issue you speak to a live local employee I’m glad I have bluespan as an option for my ISP
Inexpensive; great service.
Have had good coverage they have great customer service whenever there is a problem or outage they quick to address it very pleased with our service.
Well , if you want over priced under speed service with condescending service on the phone then THIS IS FOR YOU. Zero phone or customer skills and service and way more cost and slower speeds than both their competetors in vail ..
Internet horribly slow. Over an hour on hold to talk to the only support person working. As a business owner who’s credit card system is dependent on the internet I am not a happy customer.
much faster and better latency then the 40 mile long old telephone copper wire services.(cough dsl) prompt responses very good for living way out on the outskirts of marana if you have line of sight to one of thier towers.
Had a problem with internet. Bluespan kept workong on the problem, even nights and weekends until it was resolved. The greatest trch support I’ve ever had. Wouldn’t change provider under any circumstances
Bluespan responses quickly when I’ve had any issue with the internet…they also let you know well ahead if any delays or equipment work on their towers is needed…
I was so fed up with slow internet. I decided to give Blue Span a try and I am so very happy with the service, installation and customer service. I would highly recommend this service to everyone.
Problems have been very few, and when they occur whether my fault or theirs, they have been very prompt and couteous in resolving them. I have their lowest priced option and it works well for my home entertainment needs.
overpriced and nothing but problems… update on my review it’s been a been a year. everytime I call them say they’re working on it and nothing ever gets fixed and the staff is very rude. if I could give them anything less than 1 star I …
I play video games like warzone and rocket league and during the day the speeds are great I get around 30 to 40 ping and 15 download and 5 upload but right as 3 o’clock hits the speeds drop very bad I go from having around 30 to 40 ping to …
Internet service is awesome. I use to have century link and it would always go off every time it rained. But with bluespan it doesn’t. Plus Support is always there to help if you need them.
First time in 12 years we’ve been able to have reliable internet service out here in the sticks! I was so satisfied with my home service, we converted our business internet service as well. Great customer service to boot.
They don’t keep their promises. We were not getting the speed they said we would. Constant buffering. They said if they could not get us up to speed that they would cancel us with no issues. They lied. So pass this around people. Bluespan does not keep their word. Will never deal with them again.
I’ve had this company for quite a few years now and despite what they say and their pricing, there is barely any connection. It takes me hours to download things and constantly have to use my phone data. Don’t recommend.
Service was not bad, I WAS a customer never late on payments always paid on time and made sure there was money for the service, even during the COVID-19, never complained about the down time and slow speeds. If you try to stay local and …
I got roped into a 3 year deal with these guys and have had nothing but problem after problem. Worst internet service I have ever had!!!!! I was told that they have snow and ice on their tower on the mountain. It has been a week since it …
I needed a reliable internet service for my computer to get my online course with Graduate school. I had a terrible service with my former internet connection and would not get my computer to work. I switched to BlueSpan in one day and my …
Have been very pleased with the customer service and tech support from Bluespan. Getting much needed reliable internet connection on the far west side of town. …
I was using satellite internet service for seven years and I have to say I’m glad I switched to Bluespan. It’s been a month now but Bluespan beats Exede/Viasat internet hands down. I was looking to switch a year or 2 ago but didn’t pull the trigger. I wish I had. Don’t make the same mistake I did, switch to Bluespan, you won’t regret it.
This company was awesome over the past 2 and 1/2 years. Not sure what is going on now. They have always been extremely helpful and proficient. I hope these recent hiccups get worked out.
Cut the cable! Bluespan has been flawless to work with: from evaluation to installation to addressing the occasional bandwidth issues that arise, they have been a pleasure to work with. I will never go back to cable in Tucson. Bandwidth guarantees were what brought me to Bluespan; the service is what is going to keep me a customer.
Bluespan is great! Always ready to help and always answering the phone when there is a issue. The tech support is always on top of figuring it what’s going on and resolving any issues. I have only had two problems and they were fixed within a couple hours.
Never a glitch in service in over two years! Speed is great. If all other services were this dependable one might wonder which one to choose. Since they have not been in my experience Blue Span is the only reasonable choice!
The tech that installed my service (I’m sorry but think his name is Justin?) was extremely professional, thorough, efficient, and friendly.
So far I love my internet and it’s proving to be very reliable.
I have not had the service long and it has been down 5 times already. This time they tell me it probably won’t be back up until tomorrow. I do not like paying for a service I do not have. How does someone work from home with no internet. I …
I contacted this company and arranged new service, filled their paperwork etc and had the “installation engineer” out to access the site. He said the closest tower was blocked by trees and that they’d have to access for one further off and …
Over the past decade or so I’ve been served by three fixed wireless ISPs. I had a LOT of problems until I hooked up with Bluespan Wireless. (The first company quit the business without warning. The second had latency issues and could not …
Good internet provider!
I have a 10/2 connection and have had their service for almost 2 years now and …
What an amazing company! Lightning took out my WiFi. Bluespan came and Alex did a great job of assessing the problem and fixed in about 10: minutes! Thank you!
I’ve been extremely happy with Blue Span and never experienced any problem. Excellent local customer service. problem free streaming and never interrupted by cloud-cover or in the monsoon season. That was a problem I had with satellite service and why I switched to Blue Span.
We have had bluespan for three years now at two different homes. They have offered us nothing but the best service. From the installation to our everyday speedy internet, over three years time we don’t have a single complaint. We love Bluepan wireless!
This company started off with the best customer service and internet ! The BEST ! Then they become popular and added more clients there becoming like every other greedy company. Customer service is poor now . Half the time my service is …
BlueSpan is getting it right. They are constantly working harder to improve. Whatever the negative reviews, I would go with BlueSpan. No other service providers will go to the lengths these guys have gone to for me. I always get a tech to …
I have tried all the rural internet companies and bluespan is by far the best. I feel like I have xfinity internet. We had an issue with the servers for about a 6 weeks. Bluespan was courteous and didn’t charge me for service while I was …
Been with them for about 2 weeks. We have not once gotten the speeds we pay for and then today the internet is down for over an hour. Pretty impossible to work from home without the internet. Called and was placed on hold for 30 minutes to …
I go with these guys as they are the only company that serves my rural community. The problem is my internet goes down anywhere from several times daily to down every 5 minutes (as I write this I look and see that it’s down right now). They …
I used to have century stink had nothing but problems with it and never received an accurate bill was always getting bills for service I did not have. Changed to Bluespan and love it. The only time the service went out it when they had …
Excellent connectivity coupled with excellent customer service. Andy is an amazing technician … I hope this review will come to the attention of his boss(es) and result in a substantial raise and well deserved praise.
When we couldn’t get internet, I called and when they explained that the main line had been damaged and that they would up and running soon, they were true to their word (and I imagine hard work). We had internet very soon after. Very good service and very friendly and patient.
Since Oct 2017 we have been trying to get a resolution to our problem. We feel the price is right and the signal good, but with any type of weather be it rain, clouds or wind, service goes in and out. We have called on numerous occasions …
Excellent service and support. Their wireless connection rivals the cable ISP we had for 20 years hands-down. Heavy weather can affect connection but it is addressed immediately and live staff are always available during business hours. …
My family and I were promised high speed internet in Safford from Bluespan and we pay on time every month at a total of 90.00 a month.
Our service is down so frequently and we are stuck in a contract with them. …
Had for 1 year… only a couple of small issues, but they seem ready and willing to resolve quickly. $50/mo for regular speed internet…we use mostly Netflix, some online gaming, Ytube and facebook etc. Slow upload speeds but we did live in a rural area. Bluespan customer service always seem to answer the phone if we need them.
I’m staying at the Voyager RV Park in Tucson. I asked a long term resident who I should call for internet service. Without hesitation he said Bluespan Wireless. I’ve had a good experience with Bluespan so far. From my call for service I …
I have lived in very rural Corona de Tucson for over 15 years, and depend on Line of Sight internet for everything from working and schooling at home to streaming all of my television programming. After using Bluespan, for over a year, …
Bluespan was my only option at my new house. Overall their service is ok, I pay for 10mbs and I generally get that but I do have to restart their hardware at least every 3 days to keep it running well. Really the primary complaint is the …
Bluespan is the best!! I have had their service for about 3 years. Most recently [yesterday] my router died. Even though it was late afternoon on a Sunday I decided to try to reach their tech support and someone answered the phone. I …
The quality is very poor. I have had Blue Span for about a year and it worked well for several months then it started cutting out all the time. When I called[more than once] I was told they knew of the problem but never did anything about …
Would be less than 1 if possible. Started my Bluespan service about 6 months ago. From the start the internet signal was very weak and unreliable. I called several times to report issues with the poor service and was told that there were …
I’m editing this post I used to be bluepsan’s #1 fan in the Rio Rico area, because in the beginning we used to have such great service in speed, all tv’s, connected, including phones and our …
We have been customers for some time and recently purchased a large piece of furniture. That furniture happened to block the routers signal several rooms away and now we needed a booster or something to improve the signal in our family …
5 Stars is not enough! Honestly, Blue Span exemplifies customers service. We’ve been waiting for Blue Span to be able to service our home area for almost a year. This past week, we called to see if we were lucky enough to ‘be in the zone’. …
I was having trouble with my router, but today I was able to get some amazing help. They worked around my schedule and were able to have someone come out to my house within a few hours of opening. I really appreciate everyone I talked to …
This place has tanked. Service used to be pretty solid. We are in a limited access area in Vail, and the choices are limited here. Bluespan can’t seem to handle the traffic. Outages every day. Speed is not reaching purchased speeds. …
Signed contract in Dec of 2016. Paid 199.00 install fee. Internet rarely works really slow. Bluespan is aware of problem saying there us a repair that needs to done. Been waiting on repair for months. They did cut my monthly bill in half …
The internet itself is very shotty, however when it is working it’s very slow but workable. My main gripe is the costumer service, terrible costumer service. They are never available on the phone and they suck at solving connection issues
I was stuck in a Hughesnet contract for two years; the internet was always slow and spotty, and they had lied to me about what you could do with certain amounts of their capped internet. Flash forward to today, finally Bluespan is available …
This company is an example of why we should all support local businesses. Their customer service is excellent, and they go above and beyond to serve their customers and solve problems. I had a mildly usual install request, and Bluespan was …
I am at the end with the company. So apparently they can change your plan and rate as they feel WITHOUT a notification. Oh but they are quick to take the money out of your account without hesitation. I am extremely outraged at the …
Update – When you leave a review that they don’t like and they cancel your contract, call the FTC and attorney general! I don’t like it when people try to take away my freedom of speech. This law called the Consumer Review Fairness Act. …
They cut our Internet every time we’re using too much at a time. Instead of improving their service to be able to support multiple devices at once, they simply turn it off. Their speeds are also slow and we’re getting about a 1/10 of the speed we payed for and it is not that our router is bad.
This is in regards to the hiring process for Bluespan which puts a bad taste in my mouth about their business. …
While Blue Span provides a much need service product to remote customer, they have the poorest management level customer service and consideration I have seen in decades. …
The best internet provider in the city. I have had multiple providers in the city and the usual experiences of random increases, random extra costs on the bill, and poor customer service. With Bluespan it has been the opposite. Their fee’s …
I have had wifi with Bluespan for 2 years and was motivated to get it because they are a small company with humans who answer the phone always – they answer in the US using such good English I am always confident I am understood. The …
Prepaid for and signed a 2 year contract only to be emailed the morning of the installation and advised the equipment wasn’t working and would take 5 days to fix. They not only lost me as a customer but the company I manage was going to …
I am new to the Tucson area and thought I did my research on internet providers. I entered into a 12 mos satellite contract and it was the worse decision I’ve ever made. I work at home and was on the verge of losing my job because of the …
T-Mobile and Verizon are beginning to offer 5G internet service in areas of Tucson where Bluespan previously was the only ISP. I recently cancelled my Bluespan service and installed T-Mobile service. T-Mobile speeds at my home are 80-300 …
Been a customer for almost a year left a similar small internet provider in my small town to see if Blue could provide me faster better service but NO!! should’ve stayed with TWN. I said from the start I don’t want auto pay but they …
We have had Bluespan internet for a couple of years and overall it was just ok. We lost connection during cloudy and rainy weather. The quality and speed was not optimal. We realized that we were paying much more per month for inferior …
Customer service is as much a mystery to this company as how to provide Internet service. If you have any other option for connectivity, take it.
I’ve been a Bluespan client for around seven years now. We live in an area unserved by cable or phone companies. I’ve had great service for the entire time until recently. Here’s the crazy part – I called their Support line on a Sunday …
From the beginning 4 years ago when my aunt recommended that I try Bluespan I have only had good experiences with everyone there! The 1st person I spoke with went over options available that suited my needs and told me how much I’d pay each …
Took $1,500+ out of our account after being verbally told we could get out of our contract for moving to an area where Bluespan speeds could not compete with other providers. Now, we are being ghosted by the CEO. He has his money. We will …
I have been with Bluespan for several years now after a switch from one of the big companies. I could not be happier. Everyone at Bluespan is knowledgeable. They keep promises and always deliver. …
I was super happy with them for 9 months, until today. Internet went out sometime before 5am (according to their FB post ~a failed update, and a 3rd party was responsible). I was fine all morning, thinking it would come back any minute. …
Called for a price and availability for service, they never answer the phone and never return calls. Normal practice for a tucson business it seems. Im glad i found out this place was full of deadbeats before i gave them any money.
I am a new Bluespan customer. Was extremely happy with install scheduling process and the installation itself. The Bluespan technician, Andy F., communicated prior to arrival, was on schedule for install, and explained the set up and …
BLUESPAN IS EXCELLENT!!! They were and are perfect so far. We are very rural in our location and had been through 2 years with Hughesnet. I was in a contract and it never worked properly .Then 3 months with Nomad and the last three …
I have tried several providers, as I live in a very rural area, and Bluespan was the best, until I tried to cancel. I was on the wait list for Starlink and when it came in I called to cancel my Blespan service. I was told I need to send …
I have used Suddenlink in Flagstaff for many years. One would have to look long and hard to find a worse company! I knew I could not use them another month. so I did my research and found Bluespan. so far it has been such a breath of …
The worst internet ever!! It never worked and when we called and complained about our issues multiple times it was never fixed so we wanted to cancel and still had to pay out the contract and they didn’t even give us until the end of the month that we had already paid for. Worst costumer service.
I HAD been a customer of Bluespan for several years. When I first wanted service, the office personnel and install techs were great.
For the first two years or more the service was a bit spotty at times. It seems …
I have very limited options for internet where I live… century link offered a laughable 3 mbps at $65 a month. We decided to sign up with blue span’ 100mbps plan. It does cost a little bit more but I feel like we’re getting what we’re …
I pulled my review of this company down because I was threatened by the owners lawyer. I see now that he is still using the all too familiar tactic of trying to turn a complaint off of himself with a lie. …
The below comment by Bluespan is a cop-out! The tech was about 3 hours late and Chris, the manager wouldn’t refund me the 115 dollar costs for services not within their quoted time. I was out an entire days work. As a business owner, I know …
I had horrible connection issues for several months with Bluespan. When I would call I would hear a recorded message about it being down in our area and hang up, knowing that they were “on it”. This happened several times. Once, it was down …
I am extremely satisfied with the service I have received from Bluespan. The installation process was smooth and efficient, and the customer service team was incredibly helpful. …
Service has been horrendous for months now. Internet went from working about 50 percent of the time,l (at best) to now not working after we sent a tech to my home. We have had many techs come and not have the problem resolved. This company …
This Company just cancelled my contract because they were unable to negotiate a refund. Quoted arrival time: between 9-11 am. Tech showed at 1 pm. I was out a whole day’s work. I asked for a refund, they never called me back and canceled my …