The very heart of optimum healthcare is accurate diagnostics. Before a patient can begin the process of healing, receive appropriate treatment, … See more
I received no bill in the mail and the billing department is terrible if you are even lucky enough to get past the automated message you most likely be on hold until it kicks you off the line still have not been able to pay my bill
I received a bill from a collections company for services at this practice. I don’t live in Idaho and have never been seen here. Based on my experience and the other reviewer’s, Boise Radiology Group billing dept needs to look for new work. …
Out of the blue today I got a couple of texts saying I owed them money but no other information. I tried calling a few times but couldn’t get anyone to talk with me. I don’t know what they are talking about so they better contact me if the expect any kind of payment. Terrible business model,
I was seen at this location back in March for an auto accident. They were more concerned then about giving me hand sanitizer than figuring out what was wrong with me. I went through hell with St. Luke’s bill pay as a whole as far as working …
Doctors and nurses are super nice, but my review today is regarding the billing department.
I received a bill for services that were provided almost 9 months ago. Called …
Edit: I’m changing my rating and adding to my review as BRG did contact me back and helped me with my bill. This second phone call was extremely professional and the woman I spoke with was kind and helpful. Thank you for addressing the …
Echo the same sentiments many others are sharing. No problem with the service providers that assist at the medical facilities but the billing department for the BRG are simply not good at all. My wife experienced an incident with her hip …
Went to the ER about a year ago and needed some xrays done. A few months after the visit I get a collections notice about an outstanding balance with BRG. Never got a bill from BRG, no attempt to contact me via phone or mail. The ER had …
I’ve reached out 5 times now to get a payment receipt, no response and you sit on hold for 10+ min before being offered to just leave a VM. Funny because they sent me about 2-3 texts a day wanting to be paid. David Tyson continues to read …
Why does St Luke’s use these people?!? for one I hate going to hospitals and especially dealing with insurance. kept getting a bill from these clowns and I even provided proof that it was paid to multiple parties. I paid it again out of …
I got a text saying that my son had a balance. I called and asked to get an invoice in the mail since I never got one. They said they sent an invoice in August but turns out they didn’t send it to my current address and when I asked them …
The account is under my husband’s name. That seems to be a standard response that you can’t find an account. Tried calling the number you provided and it says to call the 800#. I left a message on 10/25 for the supervisor I spoke to back …
I want to start this off with saying I prefer to leave 5-star reviews. I generally don’t leave a review when I have negative things to say. But, I made an exception in this case. How is this company even reputable? We didn’t even know we …
Starting getting emails and text messages for a bill. I did not sign up to get my invoices by email. When I called them, I was told that they didn’t know how to stop the emails. Easy- discontinue using the service. I have told them twice I …
Billing is the WORST
The absolute worst!
I just saw these folks on a credit check that I am in collections???? What ? !!!
Billing system is awful. It’s unbelievable they have not fixed it after all these negative reviews.
No one answers the phone, they send you a bill, via txt and it won’t except. Try and call and no response. Very frustrating!
I received no bill in the mail and the billing department is terrible if you are even lucky enough to get past the automated message you most likely be on hold until it kicks you off the line still have not been able to pay my bill
I received a bill from a collections company for services at this practice. I don’t live in Idaho and have never been seen here. Based on my experience and the other reviewer’s, Boise Radiology Group billing dept needs to look for new work. …
$1200 just to look at 3 MRIs????
While the bill was in dispute with our insurance, they were contacted and told …
Out of the blue today I got a couple of texts saying I owed them money but no other information. I tried calling a few times but couldn’t get anyone to talk with me. I don’t know what they are talking about so they better contact me if the expect any kind of payment. Terrible business model,
I was seen at this location back in March for an auto accident. They were more concerned then about giving me hand sanitizer than figuring out what was wrong with me. I went through hell with St. Luke’s bill pay as a whole as far as working …
Doctors and nurses are super nice, but my review today is regarding the billing department.
I received a bill for services that were provided almost 9 months ago. Called …
Edit: I’m changing my rating and adding to my review as BRG did contact me back and helped me with my bill. This second phone call was extremely professional and the woman I spoke with was kind and helpful. Thank you for addressing the …
Echo the same sentiments many others are sharing. No problem with the service providers that assist at the medical facilities but the billing department for the BRG are simply not good at all. My wife experienced an incident with her hip …
Went to the ER about a year ago and needed some xrays done. A few months after the visit I get a collections notice about an outstanding balance with BRG. Never got a bill from BRG, no attempt to contact me via phone or mail. The ER had …
I’ve reached out 5 times now to get a payment receipt, no response and you sit on hold for 10+ min before being offered to just leave a VM. Funny because they sent me about 2-3 texts a day wanting to be paid. David Tyson continues to read …
The nurses and doctors are awesome. BUT…
The billing department is the worst. You sit on hold forever and never get to …
Why does St Luke’s use these people?!? for one I hate going to hospitals and especially dealing with insurance. kept getting a bill from these clowns and I even provided proof that it was paid to multiple parties. I paid it again out of …
I got a text saying that my son had a balance. I called and asked to get an invoice in the mail since I never got one. They said they sent an invoice in August but turns out they didn’t send it to my current address and when I asked them …
The account is under my husband’s name. That seems to be a standard response that you can’t find an account. Tried calling the number you provided and it says to call the 800#. I left a message on 10/25 for the supervisor I spoke to back …
I want to start this off with saying I prefer to leave 5-star reviews. I generally don’t leave a review when I have negative things to say. But, I made an exception in this case. How is this company even reputable? We didn’t even know we …
Starting getting emails and text messages for a bill. I did not sign up to get my invoices by email. When I called them, I was told that they didn’t know how to stop the emails. Easy- discontinue using the service. I have told them twice I …