Bond Clinic, P.A. Provides Family Medicine, Neurology, Obstetrics, Ophthalmology, Pediatrics, Physical Therapy, Pulmonology, Sleep Medicine, Sports Medicine, Wound Care Services to the Winter Haven, FL Area.
| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
500 E Central Ave, Winter Haven, FL 33880
(Translated by Google) Very freindly and caring people
(Original) …
(Translated by Google) That does not work. Whatever that emergency clinic does not serve, a staff is extremely rude, lacking in education and sensitivity. This is useless if you want your relative to last a short time, treat him or her at …
(Translated by Google) Been calling for a medical appointment, they DO NOT answer ringing and they do answer. I insisted so much that they finally answered and said that there is no staff that speaks Spanish. 🤷 They told me or I dialed the …
(Translated by Google) The Davenport office staff work without empathy. They do not answer the phone, to ask questions you have to go to the office, they do not have staff who speak Spanish most of the time. Dr Doval is an excellent …
They manage to screw up my lab work every 6 months, making it very difficult to keep current with my meds. The phones never work. They are severely understaffed, and the staff they do have are very rude. This place is absolutely awful. When …
It is IMPOSSIBLE to talk to anyone at this clinic!!!! They DONT answer the phone or return messages
Two times in a row now I have come to lab first thing in the morning and orders have not been in the system after asking repeatedly to make sure they are. They make you feel horrible for asking but when you get here and wait a hour to get …
Staff are amazing here, they really care for their patients. Dr. Nam is so well as well especially with their patience.
Friendly staff and doctors
Wonderful Staff
Excellent service
Good clinic
All my drs. Are in one building
Very polite staff and clean enviroment!
Edwards, J. Randall M.D. denied service ,,, BOND is bad DO NOT USE
It was easy to get to and staff was helpful
People are good in this crazy world
Lots of good doctors. Most specialties represented.
Have never had a bad experience here. Fast, friendly and professional.
They run a Billion Dollar business like a Flea Market.
Bond Clinics new way to ensure they spread disease…..make you touch and carry a number card….yuck!!!!
Absolutely terrible treatment by the Dr. They wouldn’t help my wife in the slightest when she went in specifically to see this Dr.
Great Doctor Pamela Reyes. 10 Star
One star was a goof! Great visit and follow up! Thanks!
Lousy service treated like a fast food restaurant. Doesn’t even bother to return calls after leaving several voicemails
Bond clinic is one of the best health care industry and provide awesome service
Slow service can’t answer the phone I don’t know how people come here for years Time to change the whole clinic not just the doctor
After being on the phone for over 15 minutes, just on hold, when I inquired about becoming a patient, I realized this is not a place I would even want to give my money to.
Bond has excellent customer and that small town feel. Doctors are the best.
HATE IT!!! Arrived there this morning for an appointment, and turned me right back around, because mu insurance ONLY pays 80% and I don’t have the 20% up front, and said THEY COULDN’T BILL ME THE REST!!!
The smell on the 3rd floor is almost too much for me to take! If you mixed formaldehyde, medicine, and latex together it would be what I’m smelling. Instant headache!!!
I have never had such fast service as I got this morning for my blood work. Both receptionist and technician were very friendly.
I transferred from Gessler because I heard that Bond was so much better. They are worse and I will be transferring back to Gessler in the morning. Stay away from this place
Have specialty care and also urgent care.
Athletic trainers for Bond Clinic worked muscle miracles for me this weekend. I thought I wouldn’t be able to compete in nationals due to a bad shin strain. They had me fixed up and on the field in 15 minutes. …
In all the years I have been going to a doctor which I have a total of 8 doctors between regular doctors and specialist. I have got to say this is the most uncaring money grubbing place I have ever dealt with their not there for the patients they’re there for the money at the end of the day.
Honestly poor customer service. I tried to make an appointment for the first time and they were trying to deny me because my insurance. I asked how much it was for out pocket and the lady made seem like it was to much for me. I needed a doctor ASAP but they did not care.
My father had an appt 11 am for an EKG. He waited over an hour to be seen for a simple EKG
Dr. Arango and her staff have always gone above and beyond for me. From the front desk to the Nurses and the staff that take vital signs. Thank you to Dr. Arango and her staff.
Messing with my husband’s life! Won’t give his Rx of diabetic med as promised. This is life and death! I am furious. Not the first time with these un professional…
Staff needs to shower. so ghetto it reminds of the local flea market in Haiti 🇭🇹! Simply vomiting place …
I’ve been a patient for over ten years and I’m really thankful for Doctor Clement and the rest of the staff here. I have always received compassion, and care with a smile.
From the check-in, to the lab, to the doctor appt. always a great, very smooth experience! My appts are always right on time & as scheduled!
I Love Bond Clinic….The doctors are knowledgeable and ver professional!! They try and provide me with great services…I will recommend Bond Clinic to new patients!! So glad I chose this company!!
I was a patient at bond clinic for over 4yrs in my recent experience the patient care has taken a turn for the worst my treatment was borderline abuse it’s a shame that their are unprofessional rude and downright cruel people in this clinic …
To get through to the clinic is such a hassle. Unless you know the extension, you’re directed to the operator, who never answers the phone. So you call all day to try and get someone to answer the phone
Unable to reach anyone on the phone to make an appointment. Won’t get past a recording.
Fantastic healthcare staff and no-nonsense billing. I’ve had good interaction with all the staff and professionals of Bond Clinic. Thank you for being there for the community.
The staff at this establishment are rude and lack compassion. When we went to complain it was brushed under the rug and they said we know there is a problem. When asked to transfer they were giving a hard time to us making a simple process …
Dr Koilpillai’s staff are friendly and professional. Very helpful. Would never change even though it is 30 miles from home. Love Bond Clinic and staff
They are the worst to work with can’t get anyone on phone need to know my bill no one answering will call me back I’m out of here for sure
I travel to Florida for three months of the winter and need to have a Remicade infusion while I’m there, they have helped me out for the past few years, for a lot less than traveling back to Canada. Great service and will be back again.
I was always happy there & with my Dr.s but apparently the system is flawed our appt.s & testing cancelled meds no longer accessible which will literally kill me with Lupus & Fibromyalgia my.husband with very bad prostrate cancer can’t get his final testing or surgery which may kill him 😭 where are our records please help.us …
If your a passive individual an follow their rules you will do fine. Ny latest experience was with a 100 lb overweight strange person with a terrible personality. That is the 2nd one like that. My best experience has been Gessler Clinic.
I have been to Bond Clinic’s Central Avenue location three times in the past two weeks. They have someone stationed at the entrance to ask about any reports of illness and to take a temperature if needed but Bond doesn’t require everyone to wear a mask. I would request that they change their policy and require masks in the future.
I went to urgent care on June 1st, for severe and pain and severe diaherra. I was seen by a dr.Ton,Leim. He never listen to my stomach for bowel sounds, never pressed on my stomach. What if it was something that needed hospital care. He …
After a 2 hour wait I still had not been seen. Lots of receptions, MA’s and nurses were lollygagging & wasting time. …
I took my mom to Dr. Eldeeb. They said she would be done in 1 hour. I came back 1 and a half hours later. She was still sitting in the room with an iv
She reported the doctor laughing and talking a long time when she was suppose to …
Have for 5 days been trying to get an emergency prescription refilled for my mother. Dr. Torres should have his licence revoked. Inept and uncaring staff and doctors with no follow through. Deplorable and life threatening treatment. Go anywhere else if possible. gave 1 star because i have to, but even that is generous
Tried calling cardiology for a hospital follow up appointment. Couldn’t get anyone to answer a phone couldn’t leave a msg either. Lousiest place around. Will be transferring to Watson clinic for care
I am a new patient of a doctor, Mary O’Meara. She is also new to the staff at the clinic. She’s been very professional, conscientious, thorough and knowledgeable. I have enjoyed my visits to her office, and been extremely impressed with the staff at the clinic.
They refuse to answer the phone or call you back, and then get mad at you when you ask why it takes three weeks just to schedule an appointment. When I spoke to management they said their “phones are having issues”, yet once I complained they magically answered my 8+ voicemails.
Stay away unless you have money to burn!!! Terrible insurance department, i have called 7 times over the last 4 months to get the correct information to the insurance company and it is still not done. so I will be stuck paying hundreds of …
Wonderful employees caring doctors quick setting up appointments willing to work you in. Almost all testing can be done within the clinic. And various specialities offered. I’ve used Bond Clinic for years love the place.
DON’T EVER TALK to BOND Clinic ABOUT THEIR LEVEL of SERVICE – My parents were patients at this clinic because of their PUP insurance requirements. However, after my father tired to tactfully raise his concerns about the level of service …
My husband has a injury and was told by his Attorney to call these people Dr. Paul Morin ,he got hold of a woman named Melinda ,she talked to him like he was a idiot ,because my husband was told to call and set a appointment time he …
Took my sister over for today for her new primary visit,I was horrified to see all these people coming in without masks on,not being temp checked outside the entranc.This just blew me away for a medical clinic as well known,i was very …
The departments don’t talk to each other. Call two days before appointment to cancel cause of no labs but they never asked when they scheduled it. So have to live with duvet crashing under fifty.
Worst doctor offices I have ever dealt with. I’ve been trying to call in to schedule an appointment and the main line gives an auto response and tells you to call back later. It’s obvious they don’t care about patients. Would give negative stars if I could.
Pediatric department very rude and unprofessional!!
Dr. Kenny Nguyen office …
I was scared that I was fatally ill and got
Treated horribly here. No empathy or customer service. Please do not go here.
Very poor customer service. Nobody ever answers the phone, they expect you to leave a message and they’ll call back when it’s convenient for them. What happened to helping the customer when it’s convenient for them. People do work and can’t …
Avoid Dr. Arana. He doesn’t know what he’s doing. Sent me to a specialist then didn’t want to follow his recommendations. Not forthcoming with care plan, secretive, and outright shady. Very long wait every time.
My mother and I had an appointment with Dr. Eldeeb for a consultation and he never arrived until an hour past our appointment with Starbucks in hand. We waited another hour before he consulted with us. He asked if my mother wanted to …
Good doctors, just don’t call out or miss an appointment, because they will make you pay dearly which is disgusting that they charge so much. I missed one doctor appointment because I was in the ER due to a kidney stone I called them but …
I had my annual lab work and exam scheduled with Dr. Reyes. I called to confirm and was told that I would be seeing an ARNP. I explained to them that this was my yearly visit and that I was having some issues that I preferred to speak with …
I can’t even make one appointment without being sent to voicemail, and I never get a call back
My mom had an appointment at 9am was sent for an x-ray which took an hour an a half to be called in. I took her back upstairs to pain management only to be with her type of cancer and COPD there is Nothing he can prescribe. Wow what a waste of time. Dr. Stated he will do what he can. Not reassuring at all.
Just to say I came here because of having different physicians under one roof is very convenient. But my experience hasn’t been the best; will be looking for another place…
This has been by best doctor I’ve been to. I see doctor eldieb. He’s the first doctor I’ve seen that actually believes me about my pain despite my age. Everyone I’ve been to says I’m too young and didn’t want to help me I’ll definitely be …
I’ve been a patient here for over 10 years and I worked here about 9 years ago. I’ve noticed some disappointing customer services issues here, recently. I had an appointment to have an ultrasound done and needed to reschedule and calling to …
When to a Dr Arango and seen signs on chairs(Patient only) and was quite shocked, We are grown adults and don’t need to see this in a doctors office. I understand when they had for COVID but this is unbelievable. And has a sign with we treat you like family lol
Dr.Reyes and Dr.Ibrahim along with their staff are wonderful they go above and beyond for their patients,they treat my mother in law beautifully. I will ALWAYS be greatful for the treatment of my mother in law I wish everyone can experience …
My primary doc referd me to pain management at bond clinic. Prior to going to my appointment i contacted the doctors assistant to make sure they accept my medical and deal with my medical issues, All was good. I was in the room with the …
Bond Clinic, and specifically, Dr. Reyes and her entire staff are the least caring and compassionate medical “professionals” that I have encountered. And in saying that, I have encountered Many uncaring doctors. …
Dr Eldeeb is a great pain management physician but the referral and billing department are the absolute worst! I have spoken to more than a handful of employees and they agreed and said they have had the same problem. The billing department …
Between my mother-in-law and myself, we have seen several “doctors” of various modalities. We have both vowed to NEVER return to Bond Clinic. What a ridiculous excuse for a health care facility! Lousy doctors, nurses and staff. Run, don’t walk!
I have been going to Bond Clinic for years and I have not been disappointed in any of the departments. The Doctors, PAs and office staff have all been experienced and knowledgeable. They have always shown compassion and concern. That means a lot when you are going though a medical problem. I highly recommend them.
Bond clinic should be very happy to have Dr Doval and his staff, they are very friendly and professional and take there time to answer any and all medical questions. The office staff is the best, never have any problems with referrals, whicheck wasn’t the case with my former bond clinic doctor.
Going here for almost 2 years. Best doctors around. Dr. Edwardo Torres is my primary and I love how he listens to me and we decide the best plan of action, his P.A. is the best too, come to think of it all my doctors are amazing. Never had a bad experience with any of them.
Dr. Eldeeb, Dr. Eldeeb, Dr. Eldeeb! Is the sweetest most compassionate pain doctor I’ve ever seen. All other pain doctors treated me like a drug seeker! When I went into Dr Eldeeb’s office a year ago I was using a walker. Now I walk into my appointments on my own after he cared for my back pain!
Bond clinic at 2320 N Blvs, W, Davenport. The staff need serious training in customer service, we go there because the doçtor is wonderfull. The staff always has a very bad attitute, they believe they are doing us a favor. Today was the …
This women should not be in this profession,the worst attitude for a Dr. I have ever seen.
Wow! What to say! Bond Clinic is not just a Dr’s office. It is a place you go to be taken care of like family. From the sweet girl that checks you in at the front desk to the nurse that takes your vitals you are treated like you are the …
I love bond clinic, been going there for over a year now for Dr. arango and Dr. Yonny and while I love both of them and that office they are extremely hard to get ahold of for prescription refills, I have been out of my medicine for 3 days …
My fiancé went in to see doctor Eva Salomon today and she was met with a extremely unprofessional and extremely rude attitude from Dr Salamon. She was called over weight (even though she is not overweight) she was also told she would be …
I didn’t even make it the office the Rheumatology office receptionist was so rude and nasty with me. I wonder if the doctor’s realize that the people working for them don’t care about the business. I am new to Florida and really need to …
My husband and I have been so pleased with the many visits to both our primary and the many specialists that we have seen through Bond Clinic. The ability to have them all working together with our care has been so satisfying. Great group. I would and do recommend friends to check you out.
This is the absolute WORST place for health care.
I would never refer ANYONE to Bond Clinic. They filed with my insurance things that were completely wrong. They also charged me $250 for a WELLNESS visit when I have a $0 co pay.
The doctors we have seen are professional and very thorough. The ability to get a call back from a nurse, receptionist, etc. is beyond ridiculous. I call over 3 times and use the WebMD to no avail🤔. Perhaps Bond needs to hire 2 more people …
The call center is the absolute worst. Every time I call to schedule or reschedule an appointment, the average wait time is 30 -40 minutes.
We moved to Winter Haven 18 yrs ago. We 1st tried Gesseler Clinic but the check in receptionist was so rude 3 different occasions so we decided to switch to Bond Clinic. (I worked in the medical field over 30 yrs so even outside of work I …
I would highly recommend Bond Clinic Physical Therapy in Lakeland to anyone needing assistance with movement and regaining strength. I believe they are an asset to Lakeland, offering people an additional option besides the main clinic here. …
I have been calling for 2 days and phone is continuing busy please Dr Arand j office to please call me also I have had a medical company to tell me they fax things over and nothing has been done
Over the course of the last few weeks my husband has called and left 4 separate messages trying to get a call back to schedule an appt. It is obvious at this point that he needs to find new primary care.
I am giving it 2 stars because I have had pleasant experiences up until today. First of all I called about discomfort and pain on January 5. The office scheduled me for January 25. My friend sent them a message about pain on the same day. …
I love my primary doctor, Dr Mango . Went to see Dr Eldeen and had a very bad experience. My appointment was at 8am waited and finally see him at 9:26. This was my first visit there he came in and started off telling me I need this done to …
Unacceptable response with my appointment cancellation with Dr Jose Prieto. More than 2 months awaiting for my appointment today August 27,2021. Then when I arrived to the appointment, assistant Angela told me my appointment have been …
This is such a great clinic. They have 5 star doctors. I am blessed to be able to come here. I have been trying so hard to get a security position here. This is a all around great place to work as well. I have been trying hard to get on …
I’ve seen Dr. Strukova on 3 visits. I am really impressed with the fact that she really listens and tries to help. I feel she genuinely cares for her patients. I am also impressed with her knowledge of medicine. She reviewed the results of …
Highly recommend NOT seeing Dr. Arango. Seen her once and was the worst dr experience I’ve ever had. Extremely pushy for the flu vax and extremely rude when I politely declined, as I get extremely sick after them. I had been seeing A diff …
I have been a patient at Bind Clinic for 15 years and up to the last year have been very pleased. I want to add my entire family of 4 are patients as well. I have made two phone calls to two separate Doctors and left messages for a call …
Booked appt for Wellness visit with Dr. Arrango and was never told that even though I have a 0 copay with my insurance that bond clinic policy is that they charge $100 for “my type of plan” I was not told about this charge until checking in …
I am very displeased with the quality of doctor care I receive. As an 83 year old patient, I expect for the doctor to have some patience as I explain my ailments. However, quite often I’m not given the opportunity to explain anything. …
I had to have surgery for a tendon repair. Dr. Morin did my surgery. He and his staff were great. I then had physical therapy assigned at Bond. Dr. Ha was my doctor for this and I saw most of the therapists. I will say that all, …
I have great doctors but my biggest complaint is getting an appointment, talking to the nurse and anything phone related. My husband and I have waited as long as a week and still no return phone call. They are absolutely unprofessional …
I am extremely pleased with the PT services provided to me at Bond Clinic in Winter Haven. My ankle and knee rehab is progressing well. Specifically, Erica has been great! She’s always prepared & gives me excellent directions on how to …
I had a procedure done at Dr.Eldeebs Office yesterday and the experience was utterly fantastic the doctor and his staff are awesome and they deserve lots of praise and thanks.
Hubby has Dr Preito as his PCP. We call in scripts and our pharmacy also faxes them and we eventually have to go to the office to get them.
I have seen Dr. Morin several times for my knee and shoulder. Cortisone injections have helped my knee so far and a little bit on my shoulder. I have never waited more than 10 min before being called in. Dr. Morin takes his time and …
I cannot believe a doctor’s office treated my so badly!
I scheduled a new patient appointment a month prior. I was told to arrive at 8:30. Finding the correct office building was the first difficulty, then …
If I could give a zero I would. I tried calling the OB GYN offices of the main campus as well as downtown Lakeland campus. They refuse to answer the phone, after leaving several messages. I just wanted to schedule a womens exam. I’ve never …
Dr. Eduardo Torres is simply amazing. He’s caring, kind and considerate of his patients and their health. Clinic gets busy but patience is a virtue, they’ll definitely take care of you.
This place is awful, I haven’t been everywhere to say worst! Its the worst place I’ve been though. I only came to my second visit because they refused to give me my MRI disk after the first visit. I waited so long on the second visit, …
Complete and total joke. I had to do their job for them to get referred to an Ortho. It took over a month and when you call to speak to someone you can’t you have to leave a message and it takes them 3 days to return a call!!
The Lab in Winterhaven is the absolute worst I have ever been to in my life and I give blood every 6 months BUT never again at this place!
My appointment 8:15 for blood work with fasting 45 minutes after my appointment …
Great Doctor. Dr Armando Duval is the best Dr. I’ve ever had. the clinic located at the Haines city office however, the clerical staff does not pay attention to their job. The front desk is empty forcing us, the patients to wait for …
I have been a patient of Dr. Eldeeb’s for pain management for almost 9 years. He has treated me for severe pain in my neck and back. Dr. Campanelli did my neck fusion surgery and said I would also need a back fusion. Dr. Campinelli said …
Quality of patient care has certainly gone down hill in the last year alone for me. When I first became a patient in 2018, I loved the doctor I had, but she left without a word less than a year afterwards. I spent some time struggling to …
At this point, I’m considering a lawyer once diagnosed with COVID, ( at bond walk in clinic) I was told there’s a 5 day window for treatment with the pill, and call my primary ASAP, to request the pill. …
This place is a joke. Please take your healthcare elsewhere. In the last year I’ve had more than a few issues considering I’m a fairly healthy 34 year old who doesn’t require frequent care. I will happily drive 45 minutes out of my way to …
Have not had good experience with office of Jenn Valdez. Usually can’t get a return call within reasonable time as in 48 hours. Usually took over a week for them to return a phone call. And then they also call me the day of my “procedure” …
I have a fractured vertebrae and seen Dr. Eldeebs. Who had me come back for a Vertebroplasty. The nurses in his office are awesome. During the procedure I was told what to expect and what I would feel as the it went along. Dr. Eldeeb and …
After 2 months of waiting for medical attention with Dr. Flabio Arana and due to being late due to an accident, they cancel your appointment and I was calling to let him know that I was going to be late but the receptionist was not …
While my provider was very kind, I felt as though my concerns were disregarded. I have a hard time coming to the doctor as it is and for this being my first time at the clinic, I was not entirely pleased. I requested to be seen by Dr. …
Phone number on the website doesn’t even work anymore. I’ve been trying to get a refill on my prescription for a few weeks now but I can’t even get a response. I’ll definitely be looking for a new Dr. and clinic to go to. I shouldn’t have to struggle this much to get a hold of my doctor.
My doctor sent a referral here for me to set-up as a new patient with Dr. Castellanos. I never got a call so I took the initiative to call them about it. It took me 2 seperate times of leaving a voice-mail for anyone to call me back. When …
My doctor sent a referral and I’ve been trying since October to get an appointment for a mammogram, but the phone handling situation is the worst. I’ve left numerous messages but with no return phone calls. Today I spent more than 15 …
If I could leave negative stars I would. Bond clinic, not the doctors, nurses, admin but whoever is the “guy at the top”. You should be ashamed of how this clinic has completely fallen apart. At best sued for your complete negligence for …