Boone REMC, located in Lebanon, Indiana, is an electric utility cooperative serving over 13,000 meters in Boone, Clinton, Hamilton, Hendricks and Montgomery counties. Boone REMC maintains over 1,186 miles of line serving rural areas, suburbs and some of the largest employers in the greater Boone County area. When you purchase electricity from Boone REMC, you are not only a valued customer, you are a part-owner and a member of a utility cooperative. We are governed by a nine-member board of directors comprised of Boone REMC members.
| Friday | 7:30AM to 4:30PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 7:30AM to 4:30PM |
| Tuesday | 7:30AM to 4:30PM |
| Wednesday | 7:30AM to 4:30PM |
| Thursday | 7:30AM to 4:30PM |
1207 Indianapolis Ave, Lebanon, IN 46052
Boone REMC revoked net metering without grandfathering in existing customers costing them tens of thousands of dollars.
Expensive as hell
Way over priced!
Price is insanely high.
Too many outages and takes too long to fix
Just way to high subsidies many expansions for industry. Second highest in indiana
Added fees are outrageous. 3 times as much as I paid for ipl
Wish there was lower than one star. They have terrible service and charge insane rates. What can you do when they are the only option though?
Bill is waaaay too high for a company. I’m actually thinking of changing where I live after this back down to Indy JUST because of this.
Friendly and helpful. Multiple ways to pay online. Very responsive to outages.
Was told I could not change my credit card to make a payment unless I did it on line.
Why is this? What is customer service there for? They answer the phone and tell me they can’t help me.
Highest energy bills we’ve ever seen. Although polite, very little effort made to troubleshoot how to offset energy cost.
we have more services fees then actual usage fees. completely absurd! because of their autopay malfunction, Boone REMC already charged $25 fee TWICE for not paying on time! no notification nothing!
The only thing they are good at is keeping the power on….we have done everything to lower our bill over the winter and somehow the warmest damn month of the year was over $100 more than the coldest month….there really aren’t any good words for this nonsense
Business has been slow for my company and help was needed for a moment from REMC. Trisha was fabulous help and supportive.
Anytime I deal with Boone REMC they do a great job of explaining things and all of the subsequent options. It’s nice to know they have your back.
Very appreciative for what the Operation Round-Up Program does for those who live in Boone Co. This outreach program has done so much for those in need. We cannot thank Boone REMC enough!
Auto pay system has serious flaws. Make sure to check your bill monthly if you don’t want to be charged an entire extra months worth of power in fees.
Absolutely asinine added charges to every bill regardless of usage for a Minimum Bill fee AND maintenance fee on top of the actual bill, plus taxes.I have NEVER had such an expensive bill for electricity. I am not home all day, I keep the …
Check your bill. If you wonder why each bill is a round figure, it is because REMC rounds up an gives away your money to some unknown charity of their choice. There is NO sign-up for this, only an opt-out. I know it’s probably pennies, …
This is my first interaction with bremc. And I am already liking the customer service. …
I want to thank whoever came out in the middle of the nice on Friday to restore our power after we had an arc. My husband called when the power went out and it was restored within 1/2 an hour! I appreciate whoever was on call (and their family) for the quick restore!
all the staff is always nice, and responsive. I like the fact the longest I have ever been without power is 2 hours, when I have neighbors on IPL that went 2 days without power.
Having been a customer for 50 years and my parents before that , I have nothing but wonderful comments for REMC – all it took was a message or phone call and we were taken care of- and in a very timely manner. I cannot understand why anyone …
The absolute worst customer service I’ve ever received. Everytime I call the person always has an attitude and they also like to lie about why you are being charged both arms and both legs to have electricity in this area. They rip you off …
Before moving to a area where Boone remc provides there service. Please reconsider. It was our first month receiving our bill and I was mind blown to see how high it was. Almost quadruple the amount I paid back in WA state. Let me just say …
Service is good. Staff is friendly when I call. The cost, however, is outrageous and I would choose another provider if possible. Unfortunately in my location I am locked in and have no choice. 1 mile away I was with another provider, a …
Where do I begin? Let’s start with Tricia, the most dispassionate, cold, unfeeling being on the planet. Is she an AI? Her lack of caring and compassion are disturbing to say the least. She is just a robot, fielding phone calls to feed a …
If you are considering moving to Boone county, you may want to see who your energy provider will be first; if it’s Boone REMC, really consider the pricing first. …
They’ve got so many options for bill pay: mail, online, an app and you get an email reminder. Have never had to contact customer service because everything is so easy! Our bill stays pretty consistent year to year.
Thanks for the quick service last night in getting my electrical service back on. The service man was very polite and mad sure my lights had came on. I have lived at this same address since 1981. We have always received good service from you. Thank you again.
Reliable electric for Boone County. I was surprised to get a knock at the door one day and a REMC arborist was there to tell me that my trees need trimmed as preventative maintenance around a line. He suggested I trim them or get them …
The worst lighting company to deal with in Zionsville. Not only are the prices are so high without even a glitch of light being used but The customer service is horrible! I hope you guys run out of business and never exist again!
The price is ridiculous, I lived in Indy/Avon for 3yrs with my sister with 2chest freezer, 3huge tvs space heater and washer and dryers We use very frequently yet our highest bill is lower than my lower bill in my one bedroom apt with water …
Ok so let me start out by saying this is one of the worst electric company there is. I have 1 year with them and 2 months ago they decided from the no where just to swap my electric account to the apartment office. Without out my permission …
I would like to extend a special Thank you to Vicki Hollis for outstanding customer service! I feel she went beyond to help us with our issue that was a mistake on My end getting service turned on in a short time.
I am new to Indiana and needed to get my service set up. I really appreciate Vicki’s kindness and her helpfulness in getting me set up right away. Thank you Vicki!!
The rates are astronomical. Our bill has continued to climb!! The service is terrible and we often get interruptions. This should be illegal’! Theres only 2 of us and our bill is nearly $500 per month!