Founded in 1891, Boston Mutual Life Insurance Company is a general life insurance corporation that provides worksite marketing and individual and group policies.
| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
120 Royall St, Canton, MA 02021
(Translated by Google) I have been trying to contact customer service for over two weeks and after waiting and hearing repeatedly that there is a high volume of calls, they tell me to record a message. I have done this several times and …
Great organization.
Amazing customer service..Solid company
They do voluntary benefits well!
Great employees very helpful.
They certainly train their employees in the art of scamming.
Never got a call back.
Excellent customer service. Had very good experience with the company.
That Why It A Great Company To Have Ins With don’t U Agree,??
Customer service sucks,don’t get calls back and the reps can’t help you
I’ve tried calling repeatedly, have left a message, and sent an email for a service question. Crickets! They don’t respond.
I’m still on hold 40 minutes later. No voicemail option. No call back option. Just lousy music.
The company rep told me that after 12 years I wouldn’t have to pay any more premiums, but that was a lie. I didn’t find that out until after the 12 years, and by that time, I was already invested in it…not happy about that.
I have tried for months to get a copy of my policy and cannot get a person to answer the phone or an email.
This company will make you jump thru hoops to get the benefits you rightly deserve , my injury happened in January of 2017 and after several calls and messages I just got yet another denial of my benefits.. I DO NOT RECCOMEND THIS COMPANY ACCIDENT POLICY TO ANYONE ….
I was surprised to learn that most of the employees at Boston Mutual have been there a long time…something pretty rare in companies these days. One employee told me that it’s a real “family” sort of place. I like it when companies practice what they preach.
On July 12, 2020, I sent a check to cover duplicate policies. I have yet to receive these policies and I keep calling. Today, they tell me that they never received the check or request. What the heck!!!!
The worst Company to work with, don’t trust them a bunch of crooks and thiefs!I paid a whole year short term disability insurance try work,I tried the whole month of December to cancel it for next year JAN.1st 2018,they wouldn’t do it:ohhh …
They were very compassionate and understanding, when my dad passed away. They helped me navigate on the paperwork
I’m very upset with what is happening with my life insurance I pay every week never miss a payment they sent me theses coupon thing I ignored them because I pay out of my checks every week and they are higher payments than what I signed up …
I wish that I could give them a one! I had to send my correspondence certified because no one responded to my emails! What a joke of an insurance company.
Been having a life insurance policy since 2011 and these folks don’t answer the phone or return calls this is just ridiculous for a company that’s been around so long it’s been 3 months since I talked to anyone and the lady who answers only can direct you to others instead of helping.
Boston Mutual was there for us when we needed them. Can’t express how much they helped us and how professional and efficient they were. …
The hold time was a bit much. I was on hold for about 15 mins. However, the person that helped me was very knowledgeable and helpful. I didn’t like the wait time be everything else is fine.
Sharon was wonderful. Helped me understand the various types and how they work. Thank you Sharon
the premiums are taken from my account. it is never taken on the set date. this is difficult to manage due to limited financial resources. I budget for every thing. My account has been charged fees for insuffiencey due to BMLI taking …
I’m a funeral director and we received a check on a funeral assignment in 5 days from the time they received the claim packet . Simply amazing . Keep up the good work Boston Mutual
I had a policy for 40 yeas that they just canceled because they failed to send out the payment coupons! Customer Service is the worst I have ever dealt with . Put your hard earned $ elsewhere. Not even 1 Start given.
This company gives you the run around when they have to pay a claim. Their representative that contacted me barely spoke english and was on the attack from the moment I answered the phone.????? …
AVOID THIS COMPANY AT ALL COSTS. Untrustworthy, unresponsive, unacceptable.
Takes FOREVER to get through. Been waiting over a month for a check. Phone Rep. NO CUSTOMER SERVICE, lacks professionalism, doesn’t know their own website abilities!!
This company is a scam!! Their policies are over priced and give minimal coverage. When canceling policies you are still charged even after cancellation date and they refuse to refund your money. …
In 2021 a life insurance company that does not take online payments? REALLY? Good luck trying to get someone to answer your phone call or emails. What a complete joke of a company.
As a former employee, I can attest to the company’s bad, but not hostile, working environment. The pressure can cause you to go faster than you should, even cutting corners. I refused to cave in to this pressure an eventually got fired, by the grace of God. Don’t work here.
Not sure why they wont update their website to allow for payments and insist on the green coupon booklets and checks. This is very outdated. Have any of you ever tried to communicate with their customer service about your accounts? They …
I’m in disbelief that in 2021, an insurance company does not take payments by phone or online, nor can you view the policies online. It might as well be 1921. The company doesn’t even come up as a Billpay company through a banking institution.
I was told my mother’s life insurance check was mailed out and when I didn’t receive it I called and the claims department said they would look into it but I had to wait 10 days. I received the check the next day so I cashed it. About 4 …
So I’ve left messages for a call back. Waited on the phone for 18 minutes. It rang and then hung up on me. They have not returned my calls. Customer service is none existent.
Worst experience in my life. DO NOT get a policy with this company. They are ripoffs!! I paid my dues and when it was time to usr my benefits, I got played. I’m currently waiting on 3 back payments and this company gives me lies and …
This company is a disgrace, I submitted all the paperwork and more for a accidental claim. I have not received any correspondence or reimbursement, they always have an excuse and it’s disrespectful and unprofessional. They always look for a …
When I signed up, the lady was extremely nice and helpful. Once I needed to use my short term disability, it was a nightmare trying to get ahold of anyone. I even reached out to the agent who signed me up, and my calls were never returned. …
This company is very unprofessional and non responsive. You’ll wait 20+ minutes to speak to a rep who will then disconnect the call. You may not even have the opportunity to wait for a customer service rep to answer your long awaited …
Behind the time. I’m a long standing client and I am unable to do anything On-line. Everything has to be done on paper and sent in. Weeks delayed.
I paid my insurance premiums and was cancelled. Made five phone calls to find out your billing department incorrectly posted my payment but was still cancelled. Will be filing a complaint with the grievance department of consumer affairs. I …
Have not received a new payment coupon book….called all the numbers on the site….got no answer until one number was answered and I was transferred to client services with a 10 minute wait time. Was on hold for 53 minutes until finally giving up!! Am now wondering if this company is legit?
I have NEVER had a worse experience. I called for a payment due me 3 months ago. After not hearing for 2 months, I called back. I was assured it would be taken care of. Two weeks later I called again. Got an agent who was totally rude to …
ZERO STARS! No stars! Horrible customer service! Ive been paying my life insurance premium for 22 years and now that I need some help to simply change my payment account, they will not update my info, they will not call me back, and they …
STILL sending me the statements after my last review saying how I am no longer using their services. STILL wanting money for a stepson and ex wife I haven’t had contact with in years. They were removed from my account at least 12 years ago …
They have received my premiums since April of last year for a policy they canceled and I’ve been getting the run around for a refund of over 800.00 dollars. Cannot get a straight answer from anyone and I’m still waiting for a refund. I …
My husband and I have been for months trying to cash out an old policy bought by his deceased mother with him as the beneficiary. I talked to a man named Dave who sent the paperwork and gave me the name of the person to mail it to. This was …
I’ve been paying two premiums every month for over FORTY years. I notice today, my premiums weren’t taken out of my account this month. After waiting almost an hour, I’m told, they CANCELED them both. Supposedly, they have been sending me …
When I stopped working at the place where my policy amount was taken out of my check I contacted the employer, paid my policy for that month until the information was up to date. The following month I still had not heard anything and …
I can’t say how bad customer service is! I have tried for 14YEARS to get response by calls, emails, postal mail on these policies that were to be cancelled! They are deducting money I believe from the amounts gained from the past 14Years. …
I’ve been trying to get clarification on our policies and Michael Howes is non-responsive. Requested info in February which I still don’t have, and when I call, I’m told he would be the one to help, but he’s never available. I wouldn’t …
They do not return calls or email. I have a group policy with them and have left several messages and they never call back.
I have repeatedly asked for a printout of the last ten years of insurance payments, and I have yet to receive anything. Do I have to get a lawyer involved??? …
Very good life insurance Co. They offer good deals. Very cordial pleasant helpful understanding.
The reps have been easy to work with. You can get a bang for your buck. 👍 …
My Sister Passed Away on May 5th 2022. We Did All The Paper Work, Our Sister In law And A Friend Helped Us Out With All The Things That Needed To Be Done, We Told Them On The Paper Work That We Wanted 1lump Sum Each.. We Wanted Our 10 …
This company operates like it is the stone age. They mixed up my information with another customer. Took a check to cover 3 months and posted it to this other individuals account. They then sent a notice saying my account was cancelled due …
If I could give zero stars I would. No one returns calls. Repeatedly leave messages for ext 222 no return call. No one else to reach out to. My company is no longer using them for group coverage so I was trying to convert to a private pay …
I am so glad; my family did not have to wait for death benefits. I have been trying to cancel/surrender my policies with Boston Mutual since before August 8, 2022. August 8, 2022, is the first correspondence I received back from them, so …