They turned off my elderly clients water before they were supposed to and made her pay a fee to turn it back on. They were rude and very unprofessional.
Worst service ever can’t wait till they go out of business. Always having problems with service and contamination of water horriable customer care! Waiting for the law sute against east slope extremely disatisfied with service!
Horrible water company absolutely the worst I barely use any water, I go out of town for a month and don’t even water the yard and my bill is high, ripping ppl off man, I am in a very low income and I don’t shower but once a month to keep my bill down and it still is way to high.
My service got disconnected (lack of payment, it happens). Made a payment in full to get the service back on…three days later..still waiting for reconnection.
This is the worst company ever their voicemail is always full and you can never leave a message and when you try to go to the website to pay your bill it says the website is down
We try and pay over the phone and the system won’t take it try doing it online and the sites always down phones never get picked up I mail in the money order and they still don’t show they have gotten it poor service.
They do not answer their phones. I’ve found out I’ve been charged for 3 months of service at an address I no longer live at and I cannot contact a customer support representative.
Had an incredibly positive experience with Patti Bayers, one of the Customer Service Representatives. Not only did she answer my request; before I asked, she forwarded the information the City of Tucson needed to reconcile my account. This is how customer service should work!! Thanks, Patti
I came in with a request to add a meter at the last minute for a client. instead of just giving me a flat out “no”, Flo at the front desk really worked with me to find a solution to my problem. I appreciate her willingness to work with me in a difficult situation and ability to find solutions, not problems.
If I had the choice I would give them Zero Stars. Absolute worst customer service ever! They are very very rude. I was called a bad customer because I’ve been late a couple times due to life and struggles. No company should ever tell someone they are a bad customer. They need some serious changes.
These folks operate like thugs, and treat customers horribly. They set prices willy-nilly and lie to people regularly. If you’re here reading reviews, chances are, you have zero choice but to deal with them as there is zero “competition” …
Everything about the company is archaic and inefficient. You can’t even setup/disconnect service or pay your initial deposit online, printed application, a check and snail mail only. It’ll be a week MINIMUM to start services from the time …
I am only giving this a 1 because I do not have the option to give them a ZERO. I really hope that eventually we can bring a class-action law suit against this company. Beyond horrible. …
TERRIBLE COMPANY. Sends bills out late and expects payment due date BEFORE I GET THE BILL!!! Get with the times and upgrade to some type of direct deposit or bill pay. They say they send out bills to 3rd. party biller??? …
I am writing this review on behalf of my parents. They have been with this company for over 12 years and the service I received recently was awful. My parents are old and aren’t tech savvy at all and depend on their paper bills which they …
If I could leave a lower review I would. Overall for utility management this company does a horrible job. EVRRYDAY this weekend my water went out for hours. Then there is no accountability. Absolutely terrible service.
Management company would not take the time to endorse my check and make it payable to Los Cerros water company and make the deposit. They decided to return my check without an explanation and then threaten to cut my water off. I plan to file a complaint with the Arizona C C.
I have the misfortune of using Ray Water. These clowns play fast and loose. They don’t know how to run a credit check, so I had to come up with a $100.00 deposit to establish service. No big deal for me, but that deposit has now magically …
Second month with this utility and I’m already getting annoyed. I never received my First month Bill so I had to write an Email explaining that. One someone responded to me I realize that the due date was 3 days away. …
Service is well below average for the following reasons:
1. I have only received my first bill and my most recent bill. I have had to call in to ask for my other bills. …
Paul is the worst…but is reflected in his associates. I was told by him laughing in my face telling me his job is to collect fees. I was receiving turn off notices every two weeks. Only to find out it was due to fees placed on my account …
It is the only company I have that I can not set an automatic payment using a bank account. Paying with a credit card cost $3. Also when they send the monthly bill they never include a return envelop. If one month late, this company will cut your water supply.
Terrible customer service. They charge you almost $30 per month for a water reading, even if no water is used. They retroactively charge if you try to pause your account in any way. Their employees admit it is a terrible policy, and there …
They couldn’t wait 1 day for me to pay my water bill so they disconnected me. Paid the bill the next day and now its been 2 days and still no water. Called customer service and was told it would be back on by 3pm yesterday. Nothing …
Since it’s impossible to do less than Zero Stars, one is what they get. Complaint with the AZ Corp Commission coming soon, I have already Filed complaint with the BBB, the response: …
I don’t even want to give them one star. Chaparral water company has been nothing but a pain since living in my home. Half the days we don’t even have any water or water pressure and then out of nowhere they are claiming we used over 100k …
If I could give this company zero stars, believe me; I would. This company has the absolute worst customer service. I feel so sorry for anyone who wants to call because of a water emergency or billing issue. The billing issues are on them …
East Slope Water Company is the worst Utility Company I have ever had to deal with. I’ve had nothing but problem after problem with them. They also just out of the blue with no notification increase your water bill, $10. and $20 a month. at …
I have been having an extremely poor experience with the Ray Water Company for almost two years. Sadly, the reason I posted my review here because I looked at the google review on Ray Water tonight and it’s showing the office is permanently …
I am a brand new customer and can already see they will be a royal pain to work with. I initially setup the water and they gave me no notice and it hasnt even been a month and they send me a delinquent notices threatening to shut off my …
Should be a negative star rating. I bought a house that has Ray Water. They have not responded to any of my correspondences via emails or phone calls. They made mistake on their end with a double charge of refundable desposit. They have yet …
Goodman Water Co. website don’t work. You can’t display your invoice When call customer service they are very short with you and hang up. .There is no worst service anywhere like this. Huge mistales in invoice charging late payment which is NOT my charges + late payment fee, Time to write to State Attorney General of Arizona.
I like this company I have had them for some time now and never had any issues with them they work with you and are very nice people I’m glad I have this company
I’m with Goodman water. I can’t ever get a person on the phone. Always get, we can’t take your call right now. Leave a message.
Their website is terrible. Can’t do anything but pay your bill. Bills arrive later than due date on them so your always late. Non existent customer service.
Today my mom’s water line broke on her side of the meter.The nice guys from Southwestern utility managementHad the parts in her truck and was able to Fix it for us. We are so thankful that they are still nice guys in this worldThank you again Southwest utility management
ZERO STAR!
Petition to get the clear springs utility company OUT OF BUSINESS please! We will start advertising the need for a new water company to replace the corrupt …
Every month I have problems paying my water bill. First they tell me my card is wrong or that they cannot find my account. And then they have the nerve to charge me a late charge.
Southwestern water company took over Livco water company. Just had my water shut off because the companies are not communicating with each other . There online site is not working correctly and issuing delinquent notices. My account is over …
This company is the worst “management” company that I’ve ever encountered. First they have no APP for setting up direct debits from banking accounts. Next, they insist on a debit card for setting up auto pay but no luck if your debit card …
I would give zero stars if possible. This company routinely sends disconnect notices when the bill has been paid on time, in full. When you call, you will most certainly be met with some ‘customer service’ person who is rude and highly unprofessional. Never have I seen a company so poorly run.
They will hold your checks for weeks before cashing them, and then send you a shut off notice. Consistent problems with this company. Totally unprofessional mess.
I’ve been a customer of Spanish Trail Water for years. Sometime ago, they switched to this management company and what a downhill move that was.
I pay my bills the day I receive them via bill-pay at my credit union, which …
Trying to get someone from SouthWestern Utility Management on the phone is by far the hardest thing I’ve had to do in many years. It’s harder than pulling teeth! This company is outrageously mismanaged and should be sued for the illegal …
I have lived at my current address for over 36 years using Thim water company. The water is great! The price is very low. And the service is outstanding!! Whenever I have encountered a water outage, I get fast service! “Mike” and his …
The worst company in the world
Poisoning of water; poor management.
Friendly and competent staff.
They don’t answer the phone.
Worst service ever rude workers and they love to argue they doesn’t help whatsoever I hope they go out of business
Worst damn utility ever. They cut off the water without any warning and make it difficult to its like they want you to hate them
Worst business I have had to deal with cannot get ahold of them for anything
Zero stars if I could.
Worst service in the world. Robert Chavez is a complete dictator, instead of assisting you he cuts you down and talks down to you.
They turned off my elderly clients water before they were supposed to and made her pay a fee to turn it back on. They were rude and very unprofessional.
Poor customer service rep, argued with us and threatened to disconnect after payment was 10 days late even with my 10 year perfect payment history!
Excellent Service. Customer Service has helped me a few times with water issues and they have always been very attentive and helpful.
Worst service ever can’t wait till they go out of business. Always having problems with service and contamination of water horriable customer care! Waiting for the law sute against east slope extremely disatisfied with service!
Horrible water company absolutely the worst I barely use any water, I go out of town for a month and don’t even water the yard and my bill is high, ripping ppl off man, I am in a very low income and I don’t shower but once a month to keep my bill down and it still is way to high.
My service got disconnected (lack of payment, it happens). Made a payment in full to get the service back on…three days later..still waiting for reconnection.
It is difficult to speak with someone on your end when one gets put on hold & is then being told the message box is full! Not professional at all!
This is the worst company ever their voicemail is always full and you can never leave a message and when you try to go to the website to pay your bill it says the website is down
Very difficult to contact via email(limited space!!) and no changes to account after two phone calls.
We try and pay over the phone and the system won’t take it try doing it online and the sites always down phones never get picked up I mail in the money order and they still don’t show they have gotten it poor service.
They do not answer their phones. I’ve found out I’ve been charged for 3 months of service at an address I no longer live at and I cannot contact a customer support representative.
Had an incredibly positive experience with Patti Bayers, one of the Customer Service Representatives. Not only did she answer my request; before I asked, she forwarded the information the City of Tucson needed to reconcile my account. This is how customer service should work!! Thanks, Patti
I came in with a request to add a meter at the last minute for a client. instead of just giving me a flat out “no”, Flo at the front desk really worked with me to find a solution to my problem. I appreciate her willingness to work with me in a difficult situation and ability to find solutions, not problems.
If I had the choice I would give them Zero Stars. Absolute worst customer service ever! They are very very rude. I was called a bad customer because I’ve been late a couple times due to life and struggles. No company should ever tell someone they are a bad customer. They need some serious changes.
These folks operate like thugs, and treat customers horribly. They set prices willy-nilly and lie to people regularly. If you’re here reading reviews, chances are, you have zero choice but to deal with them as there is zero “competition” …
Everything about the company is archaic and inefficient. You can’t even setup/disconnect service or pay your initial deposit online, printed application, a check and snail mail only. It’ll be a week MINIMUM to start services from the time …
I am only giving this a 1 because I do not have the option to give them a ZERO. I really hope that eventually we can bring a class-action law suit against this company. Beyond horrible. …
TERRIBLE COMPANY. Sends bills out late and expects payment due date BEFORE I GET THE BILL!!! Get with the times and upgrade to some type of direct deposit or bill pay. They say they send out bills to 3rd. party biller??? …
I am writing this review on behalf of my parents. They have been with this company for over 12 years and the service I received recently was awful. My parents are old and aren’t tech savvy at all and depend on their paper bills which they …
If I could leave a lower review I would. Overall for utility management this company does a horrible job. EVRRYDAY this weekend my water went out for hours. Then there is no accountability. Absolutely terrible service.
Management company would not take the time to endorse my check and make it payable to Los Cerros water company and make the deposit. They decided to return my check without an explanation and then threaten to cut my water off. I plan to file a complaint with the Arizona C C.
I have the misfortune of using Ray Water. These clowns play fast and loose. They don’t know how to run a credit check, so I had to come up with a $100.00 deposit to establish service. No big deal for me, but that deposit has now magically …
Second month with this utility and I’m already getting annoyed. I never received my First month Bill so I had to write an Email explaining that. One someone responded to me I realize that the due date was 3 days away. …
Service is well below average for the following reasons:
1. I have only received my first bill and my most recent bill. I have had to call in to ask for my other bills. …
This company has a monopoly on the utilities at Sycamore Park, and without competition they run their business like they’re still in the 1900s. …
Paul is the worst…but is reflected in his associates. I was told by him laughing in my face telling me his job is to collect fees. I was receiving turn off notices every two weeks. Only to find out it was due to fees placed on my account …
It is the only company I have that I can not set an automatic payment using a bank account. Paying with a credit card cost $3. Also when they send the monthly bill they never include a return envelop. If one month late, this company will cut your water supply.
They turned off my water before the termination date AND after I paid! Scummy people! Would not recommend I would not have them if I had a choice.
Terrible customer service. They charge you almost $30 per month for a water reading, even if no water is used. They retroactively charge if you try to pause your account in any way. Their employees admit it is a terrible policy, and there …
They couldn’t wait 1 day for me to pay my water bill so they disconnected me. Paid the bill the next day and now its been 2 days and still no water. Called customer service and was told it would be back on by 3pm yesterday. Nothing …
Since it’s impossible to do less than Zero Stars, one is what they get. Complaint with the AZ Corp Commission coming soon, I have already Filed complaint with the BBB, the response: …
I don’t even want to give them one star. Chaparral water company has been nothing but a pain since living in my home. Half the days we don’t even have any water or water pressure and then out of nowhere they are claiming we used over 100k …
If I could give this company zero stars, believe me; I would. This company has the absolute worst customer service. I feel so sorry for anyone who wants to call because of a water emergency or billing issue. The billing issues are on them …
East Slope Water Company is the worst Utility Company I have ever had to deal with. I’ve had nothing but problem after problem with them. They also just out of the blue with no notification increase your water bill, $10. and $20 a month. at …
I paid over what my bill is. And they still try to charge And won’t answer the phone
I have been having an extremely poor experience with the Ray Water Company for almost two years. Sadly, the reason I posted my review here because I looked at the google review on Ray Water tonight and it’s showing the office is permanently …
I am a brand new customer and can already see they will be a royal pain to work with. I initially setup the water and they gave me no notice and it hasnt even been a month and they send me a delinquent notices threatening to shut off my …
Should be a negative star rating. I bought a house that has Ray Water. They have not responded to any of my correspondences via emails or phone calls. They made mistake on their end with a double charge of refundable desposit. They have yet …
Goodman Water Co. website don’t work. You can’t display your invoice When call customer service they are very short with you and hang up. .There is no worst service anywhere like this. Huge mistales in invoice charging late payment which is NOT my charges + late payment fee, Time to write to State Attorney General of Arizona.
I like this company I have had them for some time now and never had any issues with them they work with you and are very nice people I’m glad I have this company
Will turn you water off, even after payment has been made. Claims it just came in and is sitting on their desk.
I’m with Goodman water. I can’t ever get a person on the phone. Always get, we can’t take your call right now. Leave a message.
Their website is terrible. Can’t do anything but pay your bill. Bills arrive later than due date on them so your always late. Non existent customer service.
I’m ASTOUNDED that this company is able to do business. Absolute worst customer service I’ve ever experienced. …
Today my mom’s water line broke on her side of the meter.The nice guys from Southwestern utility managementHad the parts in her truck and was able to Fix it for us. We are so thankful that they are still nice guys in this worldThank you again Southwest utility management
ZERO STAR!
Petition to get the clear springs utility company OUT OF BUSINESS please! We will start advertising the need for a new water company to replace the corrupt …
Every month I have problems paying my water bill. First they tell me my card is wrong or that they cannot find my account. And then they have the nerve to charge me a late charge.
Southwestern water company took over Livco water company. Just had my water shut off because the companies are not communicating with each other . There online site is not working correctly and issuing delinquent notices. My account is over …
This company is the worst “management” company that I’ve ever encountered. First they have no APP for setting up direct debits from banking accounts. Next, they insist on a debit card for setting up auto pay but no luck if your debit card …
I would give zero stars if possible. This company routinely sends disconnect notices when the bill has been paid on time, in full. When you call, you will most certainly be met with some ‘customer service’ person who is rude and highly unprofessional. Never have I seen a company so poorly run.
They will hold your checks for weeks before cashing them, and then send you a shut off notice. Consistent problems with this company. Totally unprofessional mess.
I’ve been a customer of Spanish Trail Water for years. Sometime ago, they switched to this management company and what a downhill move that was.
I pay my bills the day I receive them via bill-pay at my credit union, which …
Trying to get someone from SouthWestern Utility Management on the phone is by far the hardest thing I’ve had to do in many years. It’s harder than pulling teeth! This company is outrageously mismanaged and should be sued for the illegal …
I have lived at my current address for over 36 years using Thim water company. The water is great! The price is very low. And the service is outstanding!! Whenever I have encountered a water outage, I get fast service! “Mike” and his …