Tower Health is a strong, regional, integrated healthcare provider/payer system that offers leading-edge, compassionate healthcare and … See more
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201 Reeceville Rd, Coatesville, PA 19320
Never, Ever, EVER again
Friendly staff. Professional Service
Terrific food wAs good too
Horrible service….Do not go there for anything they suck!!!!!
Horrible horrible horrible!!!!!! I would rather drive to West Chester
I had a good experience. Great help close by.
The customer service is poor … Poor bedside manners … Poor communication….poor accountability.
Not the best choice to pick from location is convenient
My daughter went there for an eating disorder. And is doing well.
Only went here because it was on the company approved list. Will never go there again.
My experiences are not good but I hopeful it gets better
Horrible cried in pain for an hour and half and the medicine they gave me didnt help.
DO NOT GO THEY DO NOT CAREEEE
took granddaughter there real bad shape. bad care and rude staff. uncaring people never go there
The worst health care I’ve come across. Go to the funeral parlor instead.
I went to the emergency room complaining of chest pains thinking I might be having a heart attack and I sat in the waiting room for 15 minutes filling out forms.
They are horrible!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! And miss diagnose ppl just to come back. They need to shut this hospital down. They are licensed killers/ idiots!
During the weekend the staff works on a skeleton crew…their service as professional suck tonsay the least I will never go there again unless I have no choice
Only person in er when I came in for knee pain
2.5 hrs in er waiting room
Before being taken in …
Terrible place. No one should ever go here. Literally the doctors collect a check and don’t do anything but make conditions worse. If something is wrong with you don’t except Brandywine to find it.
Still waiting and no one will help us he is laying on the floor to weak to sit up
Been here for 3hrs for 11 o’clock procedure oh were sorry for the wait running a little behind if we were 5mins late we would have to reschedule hope I never have to come back here again
horrible, waited in er for almost 5 hours and as im writing this I’m still waiting….but its not all bad……..they have free internet. If it wasn’t the only one close I’d drop it and never look back.
Awesome staff and great team of doctors and nurses! Bedside manner was amazing. Was treated very well 🙂
I was treated in the ER. I received the best care, the staff was awesome!
this is the worst place ever im 15 and i have emotional problems…..the staff and patients r really rude and harsh with me and my roommate there racists towards me just cuz im mexican no one here is helpdful and its traumatizing DONT NOT GO HERE!!! there “treatment” sucks ass
Test results take 5 hours to come back! They check on you once or twice. Next time go to Lancaster general hospital.
Horrible worst hospital I have ever been to.. got hurt at work and had to have a cat scan done.. wasn’t even busy but I’m still here after 4 hours even though I got my cat scan and I was cleared and told I can go home…most of staff is ignorant.. place is horrible I wouldn’t bring my kids here for a stitch..
The staff is very friendly and theybare good at what they do. Only negatives are the building needs some remodeling and the doctors and nurses need to communicate a little better
Minor son here in ER for mental health crisis. Nursing staff verbally abusive and use of 4 point restraints excessive. Avoid this at all cost.
The hospital staff really know what they’re doing. No matter what I’m going through, Brandywine Hospital will always be my number one choice if I have a medical emergency.
I feel as though these people are unprofessional , when it comes to hiring people, the recruiters are rude , ( Karisha jones) find some better manners
Worst hospital ever, docter in the ER is loud and obnoxious., Rude they took my blood and left them on counter never used blood very rude and inconsiderate emergency room doctor .the nurses are okay but I don’t believe that the doctors in …
My son is having an asthma attack six years old by the way it took them a hour just for them to give him any treatment it was clear like even Steve Wonder could see the attack that was taking place they only gave him like a half dose of …
I was in. the vacility 3 days my belongings were stolen i wasn’t given my daily meds and i contacted mrsa. Go anywhere else but there!
98% of doctors and staff are professional,caring,informative,and very friendly.The other 2% of staff are ignorant and unprofessional and should not be working no where near humans or animals or anything related to caring or treating any …
We live 5 minutes from Brandywine and unless truly life threatening we will go to Chester County or Paoli Hospital. The staff is totally unresponsive to patients concerns.
Phenomenal experience- kevin the er tech was great, joanne kaster the nurse was great, and so was laura the lsw. …
My Mother had to start chemo treatments in the hospital because of her lung disease..when i took her to have her treatment they gave her a bag of chemo and about 10 mins later she vomitied they gave her a pill to stop the vomiting i took my …
None:prayin that my cousin’s care is professional and accurate he lived inphilly all his life.and since the majority of the reviews are totally negative I know we’ ll haveto pray mooooooooore for him and for the people that has to go to that hospital for care.
Had outpatient surgery and from start to finish the care and friendliness was exceptional.
Thanks Dr. Fox and Brandywine staff!
I came in with a gash on my shin in tremendous amounts of pain not hurting anybody an the staff made me feel as if my pain was exaggerated they man handled my wound with no care for how I was feeling an when I began to tell them that they …
This is the worst hospital.
I would give zero stars if I could. …
Excellent review !
They are all very nice people, with tons if goods equipment. I stayed in a single room, very clean, and the food was good. …
My husband was admitted tonight everything was fine in the er until shifts changed and a nurse by the name of Flavia was not very professional in my book she did not handle him very well he has had prior back surgeries he even asked for …
Got an X-ray for my foot because I thought it was broken, they told me it was just sprained. Went to another doctor to get an X-ray and was told it was obviously broken and that it doesn’t take a professional to tell you that
Took over an hour and 1/2 to get my wife an IV and still waiting on medication. The ER was dead when we walked in. I should have just drove to chester county hospital.
Horrible and filthy hospital – seriously under staffed and patients are left unattended for hours. The quality of care at this hospital has decreased significantly.
Terrible place.. if I could leave negative stars I would… oh btw… when you put gloves on and put your hands in your pockets and touch the walls… with your gloves on. They aren’t sanitized anymore… just an fyi brandywine. The WORST hospital I’ve ever been in and I used to live in a 3rd world country…
A routine surgery turned into a life changing event. After spending 28 days in Brandywine, words cannot express how traumatized physically and mentally I feel. For the last 3 years, everyday, I deal with medical issues caused by the “care” …
horrible place , just take the drive to the chester county hospital this place is def not worth the long period of time they have you wait in the waiting room!! so unprofessional and show no sympathy for patients. honestly, sorry but i hate it here!!!
worst hopsital ever! Er staff is rude and uneducated. I could do a better job. My daughter had to be transported to AI dupont. the doctor in thr er had the nerve to tell me if your not happy with out service take her to a different hospital next time.
This hospital is the worse!!! 24 hours in the hallway are you kidding me? Then the doctor that was supposed to see my sister left work at 4pm. So unprofessional….
Worst hospital in the area. If you’re sick you have a better chance at living if you stay home. Going on hour 4 in the waiting room after being told the ED “has no beds”. Triaged & sent back into the waiting room while 5 other people have …
Took me 2 hours to get my medication when i came into the hospital. This is down right disgusting, i should have listen to family and went to Chester County. 15 minutes longer of a drive over 2 hours of waiting for your “staffing” to get off there butt and do their jobs!
I went through the eating disorder program at Brandywine. It was exceptionally bad. As the other reviewers stated, the majority, or at least an unacceptable amount of staff were lazy/ignorant/unhelpful (though three or four of them were, I …
Received excellent care last night. From ER registrars, to the techs,nurses and doctor. Everybody was great. Thank you! I was grateful not only for the quality of care, but the speed was impressive!
My brother was here for 8 days and they couldn’t fingure out what was wrong with him .they did exploratory surgery on his leg for no reason and they do not follow hippa laws, I was happy they gave me info when I called but I’m not his …
Took almost 2 hours for my daughter in law to get an IV bag. This wouldn’t happen at Chester County. Never letting her go to “brandywine hospital” if you ever consider this a hospital.
I am currently in the hospital admitted last night and I have to say Tower Health is really doing a good job of cleaning up Brandywine. New Doctors and nurses and a ton of police security presence as well as the whole beautification of the facility. Some things still need work but for the most part they are on the right track!:)
Susan Speakman! She’s a sweetheart! Checked me in quick and slapped the bracelet on and I was ready for my XRay. I told her my horrifying story traveling twice to Brandywine Imaging in Downingtown and the doors were locked ! Twice in two days I traveled there! So here I am at Brandywine Hospital. Thanks Susan!
Worst hospital ever. They will say anything to get you in the door so they can hit you with an insane bill later. Don’t care about the patient at all, I was injured while there and had to go to a third party for xrays and treatment.
I was involuntarily committed to the Psychiatric Unit in 2005. It was one of the worst experiences I have ever had, it traumatized me for many years, even now, 8 years later, I have flashbacks of the horrible things I encountered. My blood …
Worst service ever and SCAMMERS.
I went to ER for some 1st and 2nd degree burns and they left me for over 15 minutes in the waiting are then a nurse gave me antibiotic cream that cost $15 and …
Not a bad experience to get tests here, but the billing is awful. Just downright awful. They sent me two bills for the same service- one was twice what I actually owed and the other was 6 (SIX) times what I was supposed to owe. The bills …
Incident happened 11/6/18:Very poor patient care and bedside manner… RN’S who were caring for my mother were unprofessional, rude, and disrespectful. You shouldnt be in the nursing field if it’s a problem with caring for people who are in …
I wouldn’t send my dog there. Unless you want to be medicated and have no clear tratmy plan. Don’t expect them to follow up with previous doctors or facility’s
Brandywine hospital, especially the ER departent is the ABSOULety the worst place i have been. . i was there tonight and they left me leave without even treating me . When i asked for a new doc, they threw me out . I was there for a 2 …
I am so unbelievably frustrated with this hospital. My father has something wrong with him. Last time, he went in completely incoherent and out of his mind due to a staph infection in his spine and was putting him in a lot of pain and …
Very pleased with laboratory services at the Brandywine outpatient center.
Everyone from the volunteer at the check in to the registrar and phlebotomist was very nice, profssional and curteous. The entire experience from check in to …
This has got to be one of the worst hospitals I have ever encountered. The nurses on the 3rd floor are a disgrace to anyone who passed nursing school. I would give a negative star if available. I would not take my dog to Brandywine Hospital. Tower Health shine ashamed to put their names on the building.
i never expected to spend so much time at a hospital. but brandywine is actually really great. literally everyone i meet, from security to those behind desks, has been great. a little kindness and patience goes a long way in this epidemic.
Two stitches in the thumb for my 11yr old = $1,800! Really? Called billing who said they can’t help me because they don’t initiate the charges. Called the hospital and they told me … wait for it… to call billing! Lol! Nice process!
Took my 1 year-old into the ED because he had been coughing for weeks. We sat in the waiting room for two hours before they called us back . Once you’re in the back, we sat there for two more hours before we even saw a doctor and nurse. Now I know better and go to West Chester.
I recently went in for some out-patient surgery. I was very impressed. From admission, to pre-op, to my procedure, and post-op, everything went just as I was told it would. The nursing staff was great, They even helped with blood work that I needed for another procedure that is being done at the end of the month. Thank you all!
Had a brain MRI / MRA. I am always claustrophobic and nervous for this procedure.
The technician, Stacey, was wonderful. Very calming. Never have I felt so at ease
Thank you
Everyone I dealt with from the er to the staff on unit d at tower health we’re very nice to me. They couldn’t do enough for me. Food is very good. They even found a nice place to live. Thank you to all the staff on unit d at tower health.
Very unprofessional staff. Everyone treats you as if they got something better to do. Always rude. I’ve been here twice because it is the closest to where I live but after this past experience of being talked over when I’m asking a question …
Went in for hives due to an allergic reaction. I was seen promptly and well cared for, from triage to my personal care. Aimee, my PA, was very responsive and listened to my concerns and past history. Teresa, my nurse, was very patient and …
I wouldn’t take my dog here, take forever to get help in the ER. The woman behind the counter spent 10 minutes to figure out how to change a last name to learn they do it in the back. Train your staff!!! Lived in the area for 22 years and this hospital has the worst reputation of any!
Inside the hospital there are several medical offices which I’ve been to for different occasions.
-One was for foot issue,the staff was fine but the Dr was abnoxious & rude. He …
This hospital is VERY clean from the multiple visits i’ve been there. They were the only hospital who found my gallbladder issues and they helped calm me when I was scared with a recent trip. Some staff can be uptight/rude but, the people I did see were fantastic. You give or take, every hospital has it flaws.
Went into the ER and long story short couple hours later I’m getting an appendectomy. I had great service from ER to surgery. Had a good experience for the circumstances. Glad I went to brandywine instead of struggling with a wait at chester county.
Complete lack of patient safety and quality of care – The Joint Commission will be receiving a complaint. A risk for falls patient was never tagged as such, and a cardiac patient with no monitor with an alert then left alone, IV bag of …
Horrible horrible hospital! Intake nurse so rude, she kept repeating herself and reffing to my injury as her own??!! “Yeah me this and my that” about MY injury!? Then I get put in a hallway unit?? Waiting for hours!! 9am until almost …
I knew mom was in trouble when Nurse Ratched yelled at me when I grabbed the bag of hospital gowns and growled to just wear one. I am a grown ass man why in the Hell would I put on more than one freaking gown? I loved hearing mom’s moans …
Horrific experience. We brought my one year old daughter who was projectile vomiting and lethargic and the ER doctor told us he couldn’t give her any nausea meds until she was 4. Not to mention he was snarky and had a terrible attitude. …
I have now waited 7 hours and still going so that I could get into the Behavioral part of the hospital. They keep saying another hour and then more hours later go by. It should not take a staff of nurses to simply arrange a room for someone …
My wife went to the ER this morning and sat in the waiting room for 2 hours and pain so bad she couldn’t walk. They didn’t look at her or do a evolution. After 2 hours and 10 mins they took her bloodpresser and told us she will be in the …
In the last 6 months I have had to go to the ER here twice. Both times I had wonderful physicians and nurses look after me. I didn’t wait too long to be triaged and my pain was taken care of. The building is a little less than what I would expect to be hospital clean, which is disconcerting
It might say tower health, but it’s the same old Brandywine hospital. The emergency room is the only thing holding them back from being a great hospital. The nurses on the floors are good, the staff in the operating room and recovery are …
I went in the hospital with a skeptical mind, because of the ratings I read about. But I had a very strong good feeling about my surgeon. My surgeon Dr. Freese. He was very professional and did not try to convince me of what treatment I …
I went in for a outpatient cardiac procedure and I could not believe the excellent care received during the actual procedure. Right from the start, the specialists and nurses involved were nothing short of top shelf. However, due to …
Worst hospital ever. They don’t care about their patiences as they should. They are so rude and don’t care to check up on you. Sent my mom home and she came back the same day because she was feeling worse. They don’t have a clue what …
Awful! I came in with my 3 year old for a urine test. 4 hours later I finally saw a doctor. This hospital is a joke. The urine was fine and I was sent on my way. Brandywine hospital, you need serious work on your staff and cleanliness in …
I was here in 2018 for my eating disorder. I only took a star off for the almost 6 hr wait in the er to get into the unit. Your staff is amazing and you guys really helped to turn my life around. I don’t even have words to describe how …
My mother was here they rushed her out the hospital with no discharge instructions. When I contacted the Director she kind of brushed it to the side. They have all these higher ups on PCU and none of them can solve problems. They have lack …
I unfortunately had to downgrade my 5 star review to a 1 star. My pleasant experience with Terry in admissions was overshadowed by what happened after my microdisectomy surgery on Wednesday the 4th. Everything was fine with the procedure …
My friend recently stayed here to help feel mentally better and I was very disappointed and how run-down that it looks. The waiting room where you sit and talk is all messed up. She hasn’t seen a psychiatrist in the first three days she’s …
I am in this hospital 3rd floor right now. It has been ok with my experience for the first three days. Some exceeded my expectations and some bad things happened they were able to addressed timely. …
Half the staff in the behavioral health wing are either incompetent and/or ignorant to the patient’s needs or try their damnedest to help as much as they can. There is a whole bunch of miscommunication with the ER and them as well. Today, …
We took my mother in for pre-admission tsets on a Monday aND all went well. She had a small problem with her labs so with meds on Tuesday, she had to have more tests on Wednesday. All was good and she was admitted on Friday for …
Worst hospital! They sent my husband home twice before admitting him overnight for vomiting more than 36 hours no relief he still vomiting all the doctor has to say is he doesn’t know! They don’t care!! Take the drive and go to Lancaster general because this hospital is hell!
My mother was recently in this hospital and I have nothing but horrible things to say about it.
Short staffed nurses, lazy nurses… only way you will get good care is in ICU. …
The staff and nurses are very friendly, kind, and courteous. I have had three outpatient services (procedures) thus far and all have been without any issues. Also, each time, the procedures were performed very quickly and efficiently. This …
Critical ER need. Received immediate and excellent care. Everyone was professional compassionate and respectful. Nurses and nurse aids should be receiving awards. I would take family friends and myself there for any hospital or emergency …
If you don’t feel like reading my full experience below here is a summary:
If you have a choice DO NOT go to this hospital. From treatment to billing they are incompetent and rude. If you are being transported by ambulance please note …
My husband sadly passed away at this poor excuse for a hospital. They did not take my concerns seriously when I expressed them. The icu doctor had the bedside manner of a rock. They then send me a letter a month later expressing condolences …
We had a resident from our group home at this hospital.His doctors changed too often and no one took on -going responsibility .He left the hospital with no confirmed diagnosis and needing a transfusion every other day. I was told the day …
Brandywine Hospital has been efficient. Great staff. Nice people. Good equipment and machines. Fun gift shop. Alot of parking. It has a bright sunny, spread out and wonderful cafeteria with center salad bar, televisions, food and beverage …
i had a T I A stroke the end of November and went to ER. they took me right away and gave me a battery of tests to confirm a stroke. Stayed 3 days for tests and then went home. Everyone involved was very kind and helpful. Even the food was very good !
I am at the hospital now my daughter is very sick and in a lot of pain. I ran around asking if someone could please help my daughter. I finally found the doctor and was told my daughters nurse is busy with another patient I completely …
Never go to this hospital if you have a choice. 90% of the staff were terrible. Many of the nurses were rude and incompetent with my grandmothers needs while in the hospital. She was brought the wrong food every night, mixed up with another …
Received my Covid vaccine at Brandywine Hospital today. They had their clinic set up and functioning very professionally. Everyone at the hospital, from security to the nurses performed their jobs in a most respectful and courteous manner. Believe it or not, it made getting a shot almost pleasant! Thank you Brandywine, job well done!
I went there for severe abdominal pain. Several of my labs were off when they ran them, but all they gave me was IV Morphine and sent me home. No diagnostic imaging was done or anything. They did not try to find the cause of the pain even when I begged them to.
I’m new to the area and had to visit the ER this past Saturday do to a severe leg infection. I was seen quickly and later admitted for a few days. Every single person I had interactions with were professional and considerate. While I was …
Went there for an allergic reaction to peanuts. My face was all swollen and I was having a difficult time breathing. The lady at the desk hands me a clipboard and tells me to fill out paperwork (I could barely see it). My coworker that …
I was called from the nursing home my mother resides and on a Thursday night saying that she fell and has a break in her leg/ hip area and was going to Brandywine in the morning. I received a call from Dr. Manta in the morning said she …
I just got home from a short procedure at Brandywine Hospital. I have heard so many people say negative things about this hospital but I had a wonderful experience. The nurses, staff, and doctors were all courteous, friendly, and …
My wife and I had to go to the emergency late at night. The staff was great and helped us right away. Lilian (nurse) and Dr Romero were awesome explaining everything. She needed Appendicitis surgery that night and everything went well. Ivan …
My wife has been in for a week and I have called in multiple times for an update from the doctor and nothing. My mother in law has called in multiple times for the same reason and no-one has called us back. Not good when a loved one is in your care and we don’t know what the latest is or the treatment plan upon discharge.
My husband had surgery here about 5 years ago. He could hear the staff talking outside of his room that they wanted to get him out of there. He had hip surgery, and there was MAYBE 3 other patients in his hallway so I’m not sure what they …