First year in a subdivision and received my first bill on February 1, 2023. It says the “due date” was October 2022 and the “delinquency date” is February 15, 2023. Never received an information from them before. But if you want to pay online, it’s a TEN DOLLAR fee? Every part of this interaction has been gross.
$10 for an online transaction fee?!? Why is the best option to pay your HOA taxes through the mail, with a check? I don’t write checks anymore, and don’t use stamps. What are we, still in the 1990’s? Allow online transactions paying from a bank account, and don’t charge the BS convenience fees!
Called to get information about a year end report for taxes but person that answered was argumentative over the phone like l was stupid which is not appreciated.
Had a terrible experience where an agreement was reached informally, to resolve a debt and then it was retracted and additional fines placed on properties I manage. I will be moving my business elsewhere because of this.
The City and Village they do not help in my neighborhood to clean up stuff or fix roads. They just care about money. Then help the people who live in the neighborhoods.
I just hired them to handle a condo complex- they have been completely professional, diligent and helpful. They have very open lines of communication and are happy to help anytime I call.
Worst place to work in the world. No HR so all the problems dont get solved. I’ve never met a group of older women who all sit around and talk bad about each other. Nick the owner doesn’t know anything that goes on and with no HR this place is going to fall apart
Larimore Plaza #2 paid their associated fees and get no services. By the broads own admission, it has been at least 5 yrs since they had a street sweeping. This is robbery from senior citizens. SHAME ON YOU!!!
Terrible service. They not only do not answer the phone but instead of offering an option to leave a voice mail, it simply gives a busy signal. We have tried contesting a fee multiple times and they simply do’n’t respond or provide the documentation they say they will. They also do not provide an option to correspond by email.
Awesomeness and Awesome!!! Yvette and Sarah are so knowledgeable about how this process works!!! They were not only helpful but positive as well as they fixed our problem.. We were Clueless from the Jump, they put us at ease as they helped …
We have used City and Village for our subdivision needs for as long as I can remember. Our neighborhood consists of well over 200 homes. They make running a subdivision easy for the trustees and residents. Yvette and Marla and great assets to City and Village and a pleasure to work with.
I have been paying subdivision assessments to City and Village for two different subdivisions for over 20 years. Every time I have called, my calls are answered promptly and courteously. If I have an issue that requires more than just a quick response, those matters are generally handled as quickly as possible.
I am a trustee for my subdivision and EVERY time I call I get exceptional service, from requesting 5 years of Assessment and Fee documentation to updating on delinquent dues, etc. They are always so nice and willing to help out in any way!
These people are amazing! I am guessing the bad reviews are from people that don’t pay their HOA fees because as an HOA trustee, I can assure you that people are amazing! They help you navigate taking over a HOA every step of the way. I am …
Yvette is the person my subdivision normally works with and she is awesome. I have been a board member for my subdivision she gets us what we need when we need it. I have also gone to the office a few times, every time was fine, no …
I have called repeatedly during regular business hours, no one will answer the phone.
I went to the website to confirm that I was calling the right number, which I …
new homeowner here. mailed my hoa payment in then received a unpaid with late fee assessment the next month. Not sure what the issue is because no one answers the phone apparently. Just learned about online option but a $10 processing fee is absurd.
I absolutely love the .95 “interest” fee on a HOA bill that was delayed in delivery due to COVID and their office being closed. Not only that, but all of our community events have been cancelled, garage sales, Easter hunts, etc, so there …
I was offered a job on the day of the interview.(Red Flag). I took the job, very unorganized company. Very little training. The owner is nice. The 2 women that run the office, not so much.
Let’s be honest here. If you are a HOA these people are wonderful because you don’t have to do squat. If you are anything but HOA you hate them. Expect to be treated very much like you do at the DMV or worse. Their electronic payments that …
This company is a total joke. I was told by a trustee that I had to contact City and Village to get a copy of our HOA bylaws before they change them. What? This company never, and I mean, NEVER answers their phone. You cannot leave a …
Horrible service for 7 straight years. With a rude company owner. All over a receipt. When someone makes a HOA payment, the last thing they should have to do is fight for a receipt of that payment. I am absolutely disgusted with this …
The fact that they don’t offer an automatic payment option, the fact that they don’t take payments over the phone, as well as the fact that they will tack on penalties clearly demonstrates that the reasoning behind these decisions is to …
Reading the reviews and everybody who seems to be mad at this place should actually be made at their HOA. It seems like people don’t understand that these people don’t dictate how money is spent in your neighborhood and don’t do anything …
The negative reviews here are misleading. They are a bunch of cranks who are hacked off about having to pay their HOA fees. If you are an HOA trustee, City & Village provides great representation. The fact that City & Village helps the …
First year in a subdivision and received my first bill on February 1, 2023. It says the “due date” was October 2022 and the “delinquency date” is February 15, 2023. Never received an information from them before. But if you want to pay online, it’s a TEN DOLLAR fee? Every part of this interaction has been gross.
I always work with Yvette she was always knowledgeable and very helpful.
$10 for an online transaction fee?!? Why is the best option to pay your HOA taxes through the mail, with a check? I don’t write checks anymore, and don’t use stamps. What are we, still in the 1990’s? Allow online transactions paying from a bank account, and don’t charge the BS convenience fees!
I can only echo the other things written here. This is an astonishingly unhelpful organization.
They don’t take debit or credit card.
Who Charges a $10 processing fee for an online payment?
Company seems to only care about their money. No responsibility or focus on customers and their needs.
all they are in business to do is penalize you. that’s it.
Called to get information about a year end report for taxes but person that answered was argumentative over the phone like l was stupid which is not appreciated.
I tried calling and faxing repeatedly for about a week without anyone picking up. I am not sure what they are getting paid for doing.
This company needs some serious updates and a better way to pay online without a $10 processing fee.
Had a terrible experience where an agreement was reached informally, to resolve a debt and then it was retracted and additional fines placed on properties I manage. I will be moving my business elsewhere because of this.
Didn’t receive a bill just a form letter and what is a CV account number they don’t answer their phones
They do not answer the phone and do not provide information on how to pay them. I’m trying to pay them and dispute a lean they put on my house. …
The City and Village they do not help in my neighborhood to clean up stuff or fix roads. They just care about money. Then help the people who live in the neighborhoods.
I just hired them to handle a condo complex- they have been completely professional, diligent and helpful. They have very open lines of communication and are happy to help anytime I call.
We use them for our HOA and they’re very responsive and easy to work with. Definitely recommend!
Worst place to work in the world. No HR so all the problems dont get solved. I’ve never met a group of older women who all sit around and talk bad about each other. Nick the owner doesn’t know anything that goes on and with no HR this place is going to fall apart
Larimore Plaza #2 paid their associated fees and get no services. By the broads own admission, it has been at least 5 yrs since they had a street sweeping. This is robbery from senior citizens. SHAME ON YOU!!!
Terrible service. They not only do not answer the phone but instead of offering an option to leave a voice mail, it simply gives a busy signal. We have tried contesting a fee multiple times and they simply do’n’t respond or provide the documentation they say they will. They also do not provide an option to correspond by email.
Awesomeness and Awesome!!! Yvette and Sarah are so knowledgeable about how this process works!!! They were not only helpful but positive as well as they fixed our problem.. We were Clueless from the Jump, they put us at ease as they helped …
We have used City and Village for our subdivision needs for as long as I can remember. Our neighborhood consists of well over 200 homes. They make running a subdivision easy for the trustees and residents. Yvette and Marla and great assets to City and Village and a pleasure to work with.
I have been paying subdivision assessments to City and Village for two different subdivisions for over 20 years. Every time I have called, my calls are answered promptly and courteously. If I have an issue that requires more than just a quick response, those matters are generally handled as quickly as possible.
I am a trustee for my subdivision and EVERY time I call I get exceptional service, from requesting 5 years of Assessment and Fee documentation to updating on delinquent dues, etc. They are always so nice and willing to help out in any way!
The two stars I am giving is because of the professionalism and courtesy I’ve always been treated with by the employees I’ve interacted with. …
These people are amazing! I am guessing the bad reviews are from people that don’t pay their HOA fees because as an HOA trustee, I can assure you that people are amazing! They help you navigate taking over a HOA every step of the way. I am …
$10 service fee to pay online is absolutely criminal.
Yvette is the person my subdivision normally works with and she is awesome. I have been a board member for my subdivision she gets us what we need when we need it. I have also gone to the office a few times, every time was fine, no …
I have called repeatedly during regular business hours, no one will answer the phone.
I went to the website to confirm that I was calling the right number, which I …
new homeowner here. mailed my hoa payment in then received a unpaid with late fee assessment the next month. Not sure what the issue is because no one answers the phone apparently. Just learned about online option but a $10 processing fee is absurd.
I absolutely love the .95 “interest” fee on a HOA bill that was delayed in delivery due to COVID and their office being closed. Not only that, but all of our community events have been cancelled, garage sales, Easter hunts, etc, so there …
I was offered a job on the day of the interview.(Red Flag). I took the job, very unorganized company. Very little training. The owner is nice. The 2 women that run the office, not so much.
Let’s be honest here. If you are a HOA these people are wonderful because you don’t have to do squat. If you are anything but HOA you hate them. Expect to be treated very much like you do at the DMV or worse. Their electronic payments that …
This company is a total joke. I was told by a trustee that I had to contact City and Village to get a copy of our HOA bylaws before they change them. What? This company never, and I mean, NEVER answers their phone. You cannot leave a …
Horrible service for 7 straight years. With a rude company owner. All over a receipt. When someone makes a HOA payment, the last thing they should have to do is fight for a receipt of that payment. I am absolutely disgusted with this …
The fact that they don’t offer an automatic payment option, the fact that they don’t take payments over the phone, as well as the fact that they will tack on penalties clearly demonstrates that the reasoning behind these decisions is to …
Reading the reviews and everybody who seems to be mad at this place should actually be made at their HOA. It seems like people don’t understand that these people don’t dictate how money is spent in your neighborhood and don’t do anything …
The negative reviews here are misleading. They are a bunch of cranks who are hacked off about having to pay their HOA fees. If you are an HOA trustee, City & Village provides great representation. The fact that City & Village helps the …