Bright Eyes Vision Clinic (MN)

Bright Eyes Vision Clinic

Welcome to Bright Eyes Vision Clinic with offices in Otsego and Minnetonka! Our doctors and the Bright Eyes Vision Clinic team strive to provide the finest in optometry services. We are excited for you to join our patient family! It is our mission to provide the highest quality vision care to our patients and community. We pride ourselves on the training on our staff and the use of technology to help protect your vision. We know how much your eye health and appearance can mean to the quality of your life. We are committed to excellence in servicing your complete eye care needs.

Bright Eyes Vision Clinic (MN) Contact Details

Bright Eyes Vision Clinic (MN) Reviews ( 184 )

  1. Great service, friendly staff, short wait! Have been overly impressed with general comprehensive exam services but also vision therapy assessment, services and staff!

  2. Amazing!! They finally gave us the answers we were looking for. The facility was clean, staff friendly, and overall it was a really good experience. Look forward to working with them in the future.

  3. Otsego office :Poor Customer service. Nonresponsive to several phone messages over a 2 week time-frame. Will not answer telephone or return call during business hours or ever. Must be too busy swindling workman’s comp claim money from customers, rather than caring for their customer needs.

  4. They are so kind and professional and have state of the art equipment. I couldn’t see well with new glasses from my regular eye Dr they made so I could see again and hopefully without the headaches

  5. My little granddaughter loves going to Bright Eyes to get her exams. They are so awesome in working with little kids and do such a great job doing a thorough exam.

  6. Such a very friendly group that helps you out in all ways! And when it comes to picking out frames – they give your their honest opinion if you have no idea what looks good on you or not.

  7. I was so excited to find a place so close to where we had just moved.. I’m sad to say-This place is a joke. So overpriced and the doctor would not listen to anything I said. I’ve worn glasses and contacts for over 20 years, it was very demeaning how she was. Read the reviews, and save the time and money and go somewhere else.

  8. This place is very inviting and kind, but was disappointed that they did not communicate the doctor with whom we scheduled with no longer works there. 😢 They also have an extremely annoying scheduling system with a million reminders. I’m sure that’s the system and not them. Everyone we worked with today was very kind. …

  9. I love them and they have helped me out a lot. I can now tell the colors of the trim in my house. And, they have helped me get my eyes to start working again.

  10. We brought our daughter and was VERY happy with the exam and will be returning for further testing for Vision Therapy. Vision Therapy is the reason we choose this clinic and the doctors. Unfortunately, EVERY time I have called to make an …

  11. Staff was very attentive to the adjustments needed to where I felt very comfortable they had my best interests in mind.
    I feel I am on the right path to better vision, and a quality of life.

  12. Not even worth one star! Administration is more than rude, uncooperative, and lazy. I have received the same bill on several occasions. Their billing department is incompetent and cannot even bill insurance correctly even after taking my …

  13. So we initially went here because we heard they had miraflex frames for our 4 year old and a good warranty. They also said we get one pair of replacement lenses. Sadly our dog chewed our frames and i called to verify our warranty. Our …

  14. My son went to this clinic for several years and spent time weekly going through vision therapy. It was the most unorganized organization, from appointments, to billing everything was always messsed up. The most frustrating part was …

  15. You can’t put into words how friendly and knowledgeable everyone at Bright Eyes are. Within 10 minutes Dr. Jill discovered that my son has Convergence Insufficiency. I am forever grateful. Thank you! …

  16. Bright eyes was a pleasure to have my eyes checked at. The employees were nice and informative. Thank you Holly and Katie for all the information. The doctor was great and I felt I had a thourough exam. Overall a great professional experience.

  17. Many people feel wearing the mask still is infringing on our rights. More importantly that it not good for our health. 90 percent of the businesses know this and have stopped forcing its customers to continue to wear them. We didn’t appreciate having to put them on again.

  18. The doctors were good, but prescribed vision therapy to both my wife and daughter. We had lots of issues with billing though. We were kind of tricked into not using our insurance company for both of the vision therapy evals. for my …

  19. I was referred to Bright Eyes for issues related to a concussion for my daughter. I was worried about costs from the first visit and expressed it to the front office. Two of what I call glorified eye visits is costing me over $900. They …

  20. Dr. Nina worked very well with my son and explained what’s going on with his vision in a way I could understand. My son has ASD and accompanying sensory difficulties, but she made the exam a smooth experience.

  21. Bright eyes is a beautiful place. I feel well welcomed. Doctors are awsome. I’ve been coming here maybe a year now. Due to an car accident with a tbi. Been to 3 eye clinics before I came here. They were actually the ones who was able to …

  22. Bright eyes is awesome! The doctors and staff are friendly and knowledgeable. I take all three of my kids there and am very happy with the care they receive. I highly recommend this clinic!

  23. Was able to get in the same day I called. Staff was very friendly and knowledgeable, and they were very diligent regarding covid precautions. They have a great selection of frames and they were great at helping me narrow down the best fit.

  24. If zero stars was an option, that’s they would get it. Worst eye clinic ever. They had provided me with the incorrect eye prescription/brand. After talking to them 5 times with 4 reminders, they managed to mess it up again and again and …

  25. Always a great experience here with the doctors and staff! Love their glasses selection and they can always answer your questions. I only go here every year for my glasses and exam. Highly recommend!

  26. Horrible experience that won’t stop giving! Avoid! Avoid! Avoid! At all cost! Because they will rip you off! Was referred here. BEFORE the apt. I called several times to make sure they took our insurance, we have two. Was told yes. Got …

  27. Bright Eyes is an amazing vision clinic! Everyone is sooo very welcoming and detailed about the services. Such a clean and professional environment as well. Their Vision Therapy program is something you should definitely check out. I’ve heard nothing but great results! Thanks Bright Eyes!!

  28. Nonresponsive to several phone calls. Did not call to notify us if eyeglasses we paid for had arrived. No walk in service. Must have appointment, but how do you make one? Did they go out of business? …

  29. Staff is very friendly. Came in on a Saturday to do a follow up for my 3 year old’s glasses. Peggy stayed past closing time trying to get my son’s measurements and fitment for these new Tomato frames that I picked out. I appreciate the time and effort they took to take care of us. Thank you.

  30. Love Bright Eyes! Have been going to the Otsego location for over 5 years. Always friendly, great with the kids and try to do the best to fit your schedule. Can’t say enough good things about them

  31. Very nice and very friendly staff at a good location with easy access and parking. Clinic was beautiful with a luxury feel. The doctor was great she was super nice and very knowledgeable. Would highly recommend!

  32. This will be he third time I have talked to Nicole or sent a post. My name is Darrell Boeckel. about 15 months ago I had a slip and fall and hurt my neck, back, head, shoulder surgery and Yes vision problems. about 12 months ago I had …

  33. I’m still recovering from a concussion/TBI 2 months ago. My eyes are not working together so my vision & balance are horrible. Dizzy, nauseated w/ fast movement & daily headaches w/some progressing to migraines. Two days of 90 minute appts …

  34. This was our first visit at Bright Eyes clinic for my wife and I and I can say all of the staff were extremely friendly , the doctor answered all my questions and at the age of 60 I will be trying contact lenses for the first time!
    I would highly recommend them to anyone looking for an eye clinic!

  35. This has been the most frustrating experience!!! The Doctors were great! Awesome with our 5 year old. The eye prescription was good with the strength of my sons prescription. However, the ordering of the glasses was a different story for my …

  36. Worst experience EVER. They won’t release my daughters prescription to get contacts. Been trying for over a month and begging. No communication, no call backs. I have to call hourly in order to even get a response. They need to release …

  37. The staff are always friendly and helpful at Bright Eyes. The doctors have been helpful and are doing everything they can to help me with my healing process. Thank you!

  38. The team was very friendly and knowledgeable, I enjoyed my first appointment. The only negative was that due to a scheduling error, I did have to wait quite awhile but the team was apologetic and did what they could to minimize my wait. It will not keep me from going back. Overall, a very positive experience.

  39. Love the glasses selection for small children/infants at Bright Eyes. Very friendly and helpful staff. They did a great job adjusting my daughter’s glasses for the perfect fit!

  40. I experienced total professionalism. Great Dr’s and staff. They took great care of me in a timely manner. I will recommend them to anyone that may need eye care. Thank you all for giving me hope. Dave Ongstad

  41. If I could leave 0 stars, I would. I received a bill for $82 even though my insurance covers a yearly preventative visit. When I questioned this charge I was told it was because I discussed itchy eyes at my appointment (after she asked if I …

  42. My granddaughter had a concussion and went to Bright Eyes , she had a wonderful experience
    Staff and doctors are so caring and pleasant to work with. My granddaughter had …

  43. In the beginning of getting eye care here things were fine. We had an instance where we were waiting on a call backs from bright eyes after we had done different communications with them about our child’s glasses/lenses to be ordered. …

  44. I brought my daughter in for her first eye appointment. She is 1 and does not like sitting still. The employees were so awesome with her and made me feel so comfortable with her eye exam. I will definitely be returning when she needs her next exam.

  45. I have been very pleased every time I’ve gone to Bright Eyes. The staff is friendly and courteous. The Doctor was knowledgable, kind and understanding. I feel like I’m in very good hands when I’m at Bright Eyes.

  46. At Bright Eyes in Otsego, Mn I see a different Doctor each time I go. But I’ve never had a negative experience! On my last visit last week, I was told that I have two different diagnoses with both eyes & they referred me to an eye surgeon. …

  47. What a GREAT experience! Was referred to this clinic for their concussion expertise. Their attention to detail and safety in our current Corona environment was excellent. The doctors took time to explain their findings and created a plan of care that will br easy to follow. I feel very lucky to have them on my team.

  48. Absolutely amazing. Friendly, knowledgeable staff! Explained everything so well. I suffered a TBI several months ago and still struggle with balance, headaches, eye strain, etc. They had me try on some test prism lenses and my balance …

  49. The staff is so welcoming and very helpful. I felt very comfortable right away. The staff went above and beyond, I really enjoyed my first visit. The office was very clean and tidy. They have a really great selection for frames, I found a …

  50. The appt was subpar, none of my concerns were addressed when I asked. I was charged through incorrect insurance, overcharged for unprovided services, and forced to pay in full before I was allowed to see what I was charged for. …

  51. Edit – 9 month follow up: I am a complicated client who just started wearing glasses amidst a vocational change at 45 years old, 4 years ago. While I can say the doctors are friendly and seem at the top of their game, I can’t say for …

  52. Love this clinic! Staff are friendly and knowledgeable, they do a thorough job with eye assessment too! Only wish would be that they had a little larger selection of glasses to pick from but I definitely will continue to use them for my eye care.

  53. My daughter has been assessed and had vision therapy at this location. Absolutely wonderful experience. The vision therapist are really positive and do such a great job working with her. I’ve been very impressed with the progress I have …

  54. We love Bright Eyes Vision Clinic for our two children with Autism and other health needs.
    They are extremely patient and kind. They are able to complete the exam without …

  55. The staff are very knowledgeable, kind and genuinely caring for you as the patient. They are understanding and compassionate with situations and lead with empathy. I’ve had nothing but the best care.

  56. As always, staff were all very excited, friendly and helpful. Explained what we were doing and why. In and out quickly. Helped correct a neurological issue with my vision from a previous stroke. Can’t say enough about them.

  57. Very wonderful, friendly staff. Felt welcomed immediately. Best experience at a eye exam I have ever had. Recommend this clinic highly. First time I didn’t have a terrible migraine head ache after an eye appointment..

  58. The entire team at Bright Eyes was very friendly and professional! They were also very in-tune with moving at my pace if I needed to take a break throughout the extensive testing process that I was going through.

  59. The people working there are typically friendly. My two new pair of glasses took almost two months to come in and they both ended up being wrong. The computer glasses are set too close and I have to lean in. The every day glasses are good …

  60. Staff was great, I live 3hrs away and was almost 2hrs early. They got me in right away and was was done before my original appointment time. Just seems to be as if working on commission and was not given a itemized receipt and was told it was emailed and I have not received it.

  61. We have been coming here for 10 – 12 years now, my daughter started coming here for vision therapy over ten years ago . The vision therapy made a huge difference in her life, the staff are great, and Dr Schultz is wonderful, if you …

  62. Yes, Dr. Jill listened to my explanation of the various symptoms I was experiencing and I think her diagnosis was correct. Her plan of treatment seems to be working for me. I appreciate her patience in hearing me out.

  63. My family has a wonderful experience here! My oldest daughter has special needs and the staff were warm, loving, and receptive to her. From the doctor to the assistant who fit the glasses, everyone made the experience stress free and fun!

  64. We’ve been bringing our son to Bright Eyes-Otsego for about 5 years. They’ve done an excellent job at treating his horrible allergy eyes, and they’ve always been able to get us in quickly for appointments. Bright Eyes has been able to give him allergy relief that even his allergist wasn’t able to provide.

  65. The staff is very friendly and definitely takes the time to listen and figure out the best way to help you! They also took the time to find me a new pair of glasses and were very patient with my needs. Dr. Schultz and their staff were awesome – highly recommend.

  66. Three frames in six months, and they broke each time. Never in my life have I had to get frames that many times. I’ve called to talk to a manager- no response. The drive was 40 minutes each way. Quality of product was not good!

  67. I was referred to bright eyes after suffering from a concussion and post-concussion syndrome. The staff was able to get me in the same week. Everyone was very friendly and explained all the tests and what everything meant. I felt like I finally am making progress on an injury that has been plauging me for months.

  68. I noticed something different about my vision Tuesday evening. Bright Eyes Vision Clinic was able to squeeze me into their schedule on Wednesday morning. Then coordinated a similar emergency referral to a retinal specialist.

  69. I was recommended to go here by a clinic in Blaine. Everyone was pleasant, the eye doctor was professional, lobby area is comfortable and welcoming, appointment was right on time and the young lady that checked me out was very pleasant. I would not hesitate to come back here, which I have to do for the rest of my testing.

  70. Very pushy on there Eye Therapy. Left feeling like the only option is this therapy. You can’t receive your prescription until you do this therapy. When asking price of therapy there was no answer. If your someone who wears glasses and just needs updated prescription definitely go somewhere else.

  71. Went here to get an updated prescription because my glasses had broke and I was due for a new prescription. How my vision went from -1.25 in one eye to -.75 is beyond me. Incompetent at best.

  72. All the staff were friendly and welcoming .
    The staff explained what the tests were for and the doctor let me know what she planned to do to bring my eyes into partnership with my brain .

  73. Eye appts are not easy for my kiddo. This is her 3/4th check at a doctor and she’s only 3 to monitor astigmatism and eye sight inherited by me. This was by far the best place to take her. They called the tests “light games” and she got to …

  74. Dr. Nelsen was very knowledgeable and I felt like I received a thorough exam. The quality of care seemed better than the large chains that I have used previously.

  75. They wait three weeks to tell me the frames I ordered were on back order. It’s now five weeks and they won’t return my calls now. The lenses were already cut so they tell me I would have to start all over with new lenses and frames at my …

  76. They treated me well. I loved their equipment for testing. I was a little unsure of myself when deciding what letters looked better, 1 or 2. The doctor was patient with me though.

  77. Ordered glasses 2 years ago, Waited over a month for an update. Called numerous times. Got just a voicemail and never a call back. Sent an email Then got a call all saying there was a problem with your phone. Ordered glasses again last month. Had the same thing happen. Still waiting

  78. I called for an appointment and was able to get in the same day. All staff were great. Kind and efficient. Dr Zach did the most thorough eye exam I have ever had. Would highly recommend.

  79. Nice place, clean, easy access, knowledgeable doctors, the office staff were great, communication was great, everyone was very friendly. Definitely a refreshing experience compared to other eye clinics I’ve visited in the past. Even though I live 90 plus miles away, it is worth the drive and I will be making a follow up appointment.

  80. I was welcomed with a smile, and the front staff was very polite. The nurse that checked me in was very kind and descriptive when telling me the next process. My doctor I met was fantastic! Very thorough, professional, and patient when describing my condition. Thank you, Bright Eyes! -Don R

  81. This place is an absolute scam. I’ve been coming here for almost 3 years now and still don’t have a single pair of prism glasses that works for me. After several failed attempts they ultimately recommended that I purchased a pair of Maui …

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