Bright Ridge provides electricity and related programs, services, and products to the following areas: all of Washington County, as well as parts of Carter, Greene, and Sullivan Counties. As of this date, JCPB provides electric service to approximately 77,000 customer metered locations.
| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
2600 Boones Creek Rd, Johnson City, TN 37615
Out the country
worst company ever!!!!!!!!!!! thieves at best!!!!!!!!!!!
Slow service period
Awful. No help at all.
Aight
Changed names and doubled the rates
Very quick and very friendly!
Thanks for using Brightridge .
It’s a utility company……It does it’s job
Great power company! Reliable power!
They were very friendly to help you
Never had an issue with them.
Problem explanation skills 4/5
Problem solving skills 0/5
Just plain lying garbage, this company is GARBAGE!!
Love it
Quick to raise your rates, but slow to fix a power outage. 👎👎👎👎👎 …
Always power outages!
great service always there when I need power
Gives me my A/c when it’s so hot outside, lol🙂 …
Your service sucks but i expect no less from conservatrash.
Friendly, helpful customer service, no power problems.
Fast and convenient
Wish they mailed out bill sooner
Why have a phone number listed if it doesn’t work
Can we please just put the utilities under public ownership again?
I can’t get anyone to answer the phone.
Phon linr cut and repaired in less than 12hrs
Their customer service is truly lacking.
They know that customers do not have an option and they treat us accordingly.
Trying to make a payment on the automated service…t keeps telling me that I am paying less than the amount even though I am selecting total amount due…
The power is on everywhere around us except for our street, Wynwood Dr. No power for over 48 hours.
Changed their name and doubled their rates, but oh wait, can’t get power anywhere else so they aren’t worried.
Alot better than comtrash/Xfinity PERIOD !!!!!!
Great place! Took no more than half hour to start new service, and to pay the deposit.
They don’t care what the situation or reason why your payment is late they will still shut the power off.
This is insanity ever switch it has switched to BrightRidge I AM GETTING SCREWED! The prices every month are going up by 10 dollars or more. Can I please have some freaking competition in this area instead of an energy monopoly!!!!!!!!!
I have electricity in my home. It works when I flip the switch. What else could you expect from a power company?
Doubled the rates with out warning…retired military on a fixed income… this might be the difference between me eating or being semi warm.
Worst customer service I’ve ever had on multiple occasions
I get paid every 2 weeks and had some vehicle trouble so I couldn’t pay my bill called in and asked to pay it this Friday pretty much told me to kick rocks so here I am with no power till tomorrow, thank you power board
I received my power bill on jan.5 and it was due Jan. 8 how is that for service.
Maybe you should spend more money on customer service reps and less on name changes…finally hung up after 20 mins on hold…lost power 3 times in 3 days…thumps down to Bright Ridge
Prices go up while service goes down! Same great people NOT dame great service! Only place that tells more lies than Washington DC
My bills have never been as high as it is since bright Ridge has took over. They need to investigated for how much the bills has gone up.
4 stars for their linemen.during snow or storms they are out getting it done. Just wish my power did not go off so much on frog level road.
all i can say is i had to go under my moms name because i couldnt afford the 300 dollar deposit who has that kind of money to just be sitting in a bank somewhere maybe 100 i mean they should go but how much the average bill is its crazy
I hope everyone is lucky enough to get Summer when you call in. She’s very knowledge, and made my day brighter at 8 am calling in to make a payment.
Second attempt at “TRYING” to get someone to move. Slow – motion on my end I know. …
In this area, we don’t really have a choice…… we only have one power provider. However, I can’t complain! The staff are caring, sweet, and do all that they can to assist you.
Very professional, very courteous staff. I applied for new service and the process was painless and straight forward. I was pleased that it went so smoothly.
I have used the Johnson City Power Board since 1968. Their programs have been a great help and their response times exceptional. …
With the new fancy name came a big price increase for its customers…what a bunch of bull!! HELLO SOLAR PANELS/WIND TURBINES, GOODBYE OVER PRICED ANTIQUATED LINE FEED MONOPOLY BASED SERVICE!!!!!
I would give negative stars if I could. This company is not customer focused at all. Nothing but a bad experience. Constantly over charged and took advantage of.
I know of other houses that are behind 3 months and they have power. My wife forgot to pay one time and they turn off ours. Its a money monopoly.
They turned off power to everyone’s house so a neighbor could trim trees WITH NO NOTICE I cannot wash ot cook supper OR do a breathing treatment. Wrong. Bad customer service.
Good experience overall but I can’t use smarthub anymore to pay online. I submit my information to reset my password but it still says it’s invalid so now I have to pay by phone.
JCPB IS PICKING OUR POCKET WITH A INCREASE IN CUSTOMER SERVICE WHICH IS A BS WORD JUST ANOTHER WAY TO ROB US LOW INCOME ARE THE ONE TO SUFFER THEY TOOK NOT ASK ANYONE JUST SAID WE ARE GOING TO TAKE $4.00 MORE EVERY MONTH FROM YOU AND IF YOU …
Good experiences all around. Reception is friendly, never had to wait more than 10 minutes, easy app. Never been overcharged or felt cheated. Love it!
I wish this area had competition bc the prices are outrageous and you can only pay half or go without power. they dont help the little guy even though they charge out the butt. and get away with it bc there is no other option. seriously sad that the working g class keeps the company’s lights on better then they do ours.
If you’re thinking about getting internet service don’t do it. Your cellular service is faster and better.
Never had any problems not to mention streaming multiple devices!!! Bill always stays the same!!
My bill has never been over 200-220. That’s with running the heat around the clock at 68. Past month it’s been off with just the gas fireplace running to knock the cold days out. But my bill was 300+ it’s never been that high. This place is garbage with the greed
Very good service until we moved out and tried to cancel. I canceled my service six months ago they’ve been charging me this whole time i haven’t lived at this address in over 6 months cannot get a hold of any operator that is not a robot …
We have been without power 3 days. Thsy have power everywhere else around us.they were on the next street I even told them all we need is a breaker reset. When I called this morning they did not even know we were out of power after everyone on the street has callef numerous times.
Horrible. My bill was due on December 4th and my power is already cut off. When i called they said we do not operate on a 30 day notice. Worst service ever for those who are low income as myself. If there was another electricity service in this area, i would switch immediately.
Professional Service, Quick Response Time. I Had a transformer go out on a Sunday and they had a team over within 1 hr. They had the transformer on the pole swapped out quick. Thanks BrightRidge for Everything.
.First, one normally gets an option to give a name. Not sure how they picked up my name anyway when I don’t even have an online account.
FYI….in event of a family member’s death, they will do nothing to help get the …
I have been in my current home for around 5 years. With the new name of Brightridge came an extremely noticeable increase in billing. I have never had a bill over $200 yet I have with them. I was not home for 1/5 of the current billing …
Atrocious rates in the winter time. I have no central heat and air and no heat in the apartment. It’s an older building and the owner/landlord won’t fix it so I use a small heater in my bedroom. I have called questioning my high bill and …
Thanks Brightridge! My wife called about a pole installed next to our house that is leaning towards the house with a transformer on it. It is at least at a 20 degrees lean off of 90. The technician comes out at night and must be upset so he …
I give 3 stars cause thank you JCPB for your power service but no thank you for making low income people pay a $300 deposit if they have “bad credit” as if y’all need the extra money on top of your extremely high bills. I mean you know if …
If I could give this power company less than one star I would. There app is glitchy and it’s payment system is second rate at best. The representative seems clueless and unable to help me with my problem. They don’t notify you if payments …
Power has been on in all areas around me except for a 3 block radius and all customer service could say was “sweetheart you don’t understand trees are down and lines are so our crews are restoring all this and it takes time”. My power has …
Horrible service mixed with awful customer service. Bright ridge is a perfect example of what happens to a company when there is a monopoly. Their employees are poorly trained and never held accountable for their actions. They are aware you …
I have lived at my current residence since April of 2014. Prior to JCPB changing to BRIGHT RIDGE my bill was never above 194.00. I live alone. I leave my house at 6:00 or 7:00 (at the latest for work) and do not return until 8;00 or 9:00 3 …
I have lived in the Johnson city area for about 4 years now. I have been with jcpb the entire time. Each time I have contacted them either to make a payment or talk to customer service i have been impressed. I agree with the other comments …
Johnson city power goes up each time. My house is empty I travel for work and October bill was $ 35.46, Nov bill was $ 96.17 and now Dec bill was 117.45 all those months the house was the same tell me how are they getting the differences? …
My bill was $515 this month. We’ve lived here 12 years & its never been anywhere near that high. The heat was off & we had a fire going everyday last month(which we hadn’t done much in previous yrs). We only had a Christmas tree lit but we …
JCPB has not sent us a paper bill in four months. Each month we have to contact them personally to find out when our bill is due, and how much it is. Today we received a disconnect notice on our front door stating our power would be turned …
They came to my place at around 6:00 p.m. and were there until midnight after somebody hit and knocked down my power lines. they were here until they got our power going again, in the rain. Whoever it was that knocked down these lines will have a big bill to pay. Thanks, Bright Ridge!
BrightRidge has just figured out another way to justify raising electric rates to make up for their deployment of fiber optics. No thanks, I will wait on another company to provide fiber service cheaper. How can they justify $90 a month …
I feel this utility company does a really good job in general. They normally have quick response time if there is a power outage. Most, not all, employees I have dealt with there are friendly and helpful. I am hoping they will get their Internet services in my area soon.
Brightridge has done me dirty and I think they have learned the art of cheating people. They will not give you grace on a bill that they claim they got 3 days late. Not a week or month late just 3 days. It’s like they have no heart to …
Trying to pay my mom’s power bill is like pulling teeth. My mom recently was put in a nursing home so I’m trying to pay her light bill but brightridge will not give you the option for one time payment. Her light bill is in her late …
I’d love to know how they justify their reconnection fees. It’s $60.00 if you happen to make a human error and forget to pay your bill one time which was more than half of what the bill was. If you have to get it turned back on over a weekend for some reason it’s $150.00. Ludacris!!!
Reliable service, however have been trying for 7 months to have a tree trimmed out of a power line and still have yet to receive a call back…..1/17/21…trees decided to fall and knock out power to neighborhood..thanks to the poor guys …
They charge 60 dollars for same day turn on 40 dollars for next day. Even though drivers are not backed up. They did not allow us to turn on online so you can only turn on in person. If you come from out of town you are at their mercy and …
I wish I could give a lesser rating. My electric bill was over $400, with my thermostat set at 62, only 2 people in my house. We work nights and don’t run a dishwasher or washer and dryer. Saying that ‘January temps were the lowest in blah, …
The fiber is so fast I had to rename my wifi plaid
Also got the fiber at my new place and its great!!!! I dont really use the whole …
No problems with the service but your phone bill pay is terrible. I had to enter the same number 6 times before it would recognize it. You would think you’d make this service easy and problem free. Also, our monthly bill has doubled… we …
We never had any problems with them when they were Johnson City Powerboard. When they changed to Brightridge is when they took a turn for the worse. Our bill the first month trippled to $150.00 we were already paying and now we still pay …
Haven’t received a bill from them since we connected the power in July. One month they showed up and cut it off without notifying us at all it was even due (on the 3rd of the month is when they cut it off). We spoke with someone when we …
They use some shady tactics and nefarious techniques to squeeze more money when they have the opportunity. …
They had me paying $200 a month for my damn barely used APARTMENT and every time I tried to call in to get an explanation for why the bill was so high or ask someone to check my meter, they were condescending and rude. They just swindled me …
Spoke to Tisha today regarding being behind on a bill and an increase on my bill as well. She was the most kind and helpful customer service rep I’ve spoken to in quite some time. Typically I dread on calling and inquiring on bills, but she …
Total shiesters at this operation! Their charges are
$50-$100 more each month than what we’re now being charged on a home DOUBLE the sq ft w/AEP! …
When Johnson City upgraded our streetlights to LED, we suddenly had very, very bright light streaming right through our blackout curtains and into our bedroom. When I called to request a dimmer bulb or shield, a representative was out the …
I’ve never had a problem with any part of the power board. When I moved over here from Carter County, the customer service person who set me up was very nice. Every time I go in to pay my bill, it doesn’t matter who takes care of me. They …
I have been very pleased with our internet service. Any time there is an issue ( which has been very few) customer service is on top of it. I am very thankful Brightridge provides our service 🙂 …
Don’t expect a company with a monopoly on power to be competent or caring.
Make no mistake, no matter what their public statements or websites say, they WILL NOT honor their commitments nor make more than the minimum possible effort to serve their customers. Unless you happen to be a bitcoin mine shoveling cash …
Awesome power company they were straight forward helpful answered all my questions.
Only choice in Johnson City which is not saying much. Customer service is barely ok. Don’t expect any additional help that is not in their quoted script. You cannot get a set bill until you had service for a year.
Literally the worst company. Had an autopay set for tomorrow when we get paid, and they are so money hungry they couldn’t wait 24 hours and turned my power off. They do not keep their word or work with you. Ridiculous. I wish we could pick power companies like we do internet companies.
Let’s just say customer service isn’t their strong suit. The drive-thru lady must be named Karen. She threw her arms up when I didn’t have my bill and we do paper-less every month. We only get emailed what we owe. I mean what does she want …
Courteous customer service. Was having difficulty updating my autopayments resulting in overdue account.
I was able to clarify that updating credit card info can only be done on line. …
Any time I have to deal with them, they are so polite and helpful. I am truly glad that my service is through them. As soon as fiber is available in my neighborhood, I will gladly be switching to them. Just the all around best!
They are charging to much and I feel like it needs to be evaluated like they got AEP a few years ago. Americans can barely survive
Electric bills were supposed to go up 10% not 40%. Now we have to pay for brightridges incompetence? My power bill was between 90-100 and now its 150?
We originally had a different ISP, but switched to Brightridge’s fiber since our old ISP would throttle our interent, change the price and their customer service was abysmal. The installation of our fiber internet was smooth and the …
We have had service with them for a few years, anytime we have talked to them over the phone or went there in person to pay a payment or discuss the bill the employees have always been extra nice and helpful will go over your bill and …
Rolling blackout mandate was lifted over 24 hours ago and yet you insist on ruining everyone’s day. I cant wait for another power service.
The power has gone out in our neighborhood a minimum of 15 times this year. Terrible infrastructure that needs to be upgraded but this company is not willing to spend the money to do it.
I had to pay a deposit when I got my service turned on. I was told the $300.00 deposit would be applied to my bill after a year. I called today about the deposit and was told they keep your deposit until service is cut off. Sad part is they …
If you get someone rude in customer service, ask to speak to someone else. Some people are really nice but some really don’t want to be there and hate their jobs. I was trying to pay my bill and Angie got really smart with me because I …
They are rude and do not care about their customers. They will leech as much money from you as possible. I moved out and misunderstood, thinking that my apartments would notify them of power cut off. They kept charging me for two months …
Jameson was super helpful when he came to install our internet! Internet is working perfectly and cheaper than our previous provider.
A horrible company that has been gifted a monopoly on the area from the State. Companies like this, with horrible service should not be allowed to take in hundreds of millions annually from people they can’t provide decent service for.
Worse company w/ rude employees. How are you going to do 15 mins black outs during the holidays and now there’s thousands of people w/o power for hours. My power was off for 13 hrs, came back on, and now off again. It’s ridiculous, but it doesn’t matter to them because they’re home w/ lights and heat.
Was left on hold for 4 hours. Spent the entire day trying to get in touch with someone. A tree is currently STILL leaning on our power lines. Looks very dangerous. No one will answer the phone. When they finally do, they transfer you to someone else who never answers. Please fix this!
Almost everybody I’ve ever encountered there has been kind and wonderful. Then? There’s the problem of it’s approx 2 degrees outside and they’re doing outtages because they can’t handle it. Seriously? Folks are paying a grand for heat right …
Just had a great experience with Customer Service Representative, Becky. She was most efficient and was able to take care of adding service to an additional building at my existing business, as well as, taking down some dangerous trees on our personal property. Very friendly and thorough. Thank you.
I have hit a hard time financially and requested an extension to make payment until I received my next paycheck. I spoke with customer service on Monday, and they gave me an extension for my payment to the end of the week on Friday. I was …
So after $850 for a transformer payed up front. Got my first power bill. $21 base $40 administration fee. Used no power yet and got a message on my phone to pay today of it will get cut off. 7 days late. Hate this power company. Can’t even …
I was very grateful that the company was able to come out after only 6 months on the waitlist to cut down a tree that was able to wipe out our power line for the whole street. I apologize for the poor review, but nobody seems to know …