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Sent a letter to cancel service and it came back return to sender, so written cancellation notices just get sent back and you keep billing in the meantime is that the M.O. of how this company provides great customer service? Then look up …
I called to cancel and ask for a refund and the second part of my call, I was abandoned on hold for over 45+ minutes. I guess so they could save $40. Would you trust the safety of your home & children to a company that leaves you on hold for about an hour? Me neither!
Problems from day one. Was Monitronics then changed to Brinks. Different sensors showing offline each day. Sound not working to know the system was on. Stopped using all together but paid 3 yrs. Cancellation process is a lengthy joke! …
Terrible company, terrible customer service. I signed a 3 year contract, they increased the price drastically 1 month into the contract, but won’t let me cancel without paying a large cancellation fee. Have talked to customer service …
The customer service representative Matt in the Loyalty Department was awesome with his explaining everything to ensure I was completely knowledgeable about what he was sharing. He also was patient with me as I was writing down what he was …
Brinks Home Security does not even begin to understand the meaning of customer service. When one of our sensors failed my wife called to ask them to repair it and they said they would send a new sensor and that she could make the repair …
Terrible customer service and system of doing things. They bought my alarm company I use, Live Watch, and I’ve never experienced something so terrible in my life. Live Watch was amazing. No hold times, competent employees and very easy and …
This company has the absolute WORST customer service if any company I have worked with. My account was transferred over to Monotronics without my consent due to a buyout. In 24mos they got my bill correct maybe 5 times, sent me incorrect …
I cancelled 1 year ago I am still getting billed. I paid said bill and guess what, I’m still getting billed. No contract just getting billed into perpetuity. These people are worse than the robbers they proclaim to protect you from! Crooks stay far away!
worst company ever. I installed system in my house, we sold a year later and sent my cancellation letter in. After the contract was up they so called never received my cancellation letter. So when I called in they said everything was …
I am amending this review because Jacob from their escalations department reached out to me after my issue and rectified it and I am very pleased with the outcome. I will Give them 5 star for their willingness to assist me with my issue. …
I wouldn’t recommend Brinks home security system to anyone. We had troubles since day one that were not resolved by their side. The contract/cancellation policy is unreasonable. Id recommend to Stay away from Brinks …
I ordered some sensors for my windows and one door. I was told that they would overnight them. I called to check on my order and was told by two different reps they were shipped overnight and I would get them that day. Well they never …
Hating Brinks Home Security Contract. 4 years ago my wife and I were sweet talked into a security system. Through multiple name changes and relocating to a different state they have stuck with us because of their terrible contract. You …
I have been waiting on someone to come out to fix my thermostat my house is so hot it is 102 degrees here today. And they tell me they can’t send someone to take care of this until September the 15th and I have my 87 year old mother …
Just got broken into and Brinks alarm didn’t go off!! 3 years for what? Alarm was on it did not go off . Update they are giving a run around. Stay away get a better alarm company. I will have my lawyer contact them since they keep coming up …
As others mentioned it is a nightmare to cancel service. I called on a Friday morning when most folks are working and was on hold over an hour. If they were half as quick responding to alarms as they were when you post something negative on social media they’d be tops in the business.
Customer support was friendly but not helpful at all. Security system products failed twice within a 14 month time frame but since you passed the 12 month original window you need to shell out $200 every 6 months because our hardware we use …
We had signed up with Monitronics a few years back on 8/25/16 for home security monitoring our contract was for 3 years. Brinks has bought out Monitronics. We fulfilled our contract and tried calling to cancel in January 2020, the first …
I have been a Monitronics customer since about 2007. I just called to cancel my service because I am moving to a home that already has a different system installed. For the most part my experience with Monitronics has been good. The …
The representatives seem nice and well meaning, but certain things that I believe are out of their control have left me disappointed. I ordered service for a rental property once it became vacant. First, I didn’t know they make you set it …
I have been a very loyal customer for almost 15 years but recently, I updated my equipment and had to extend my contract for 4 more years. The problem is that the door camera malfunctioned with a little over 2 years left on contract. The …
Don’t believe many of the 5 star reviews which are obviously planted.
We changed our minds for the program few hours afterwords and they still sent us the security package. After several calls …
Worst company ever! We never got the equipment, we never got anyone to help us install, we wanted to cancel the services after 10 days of no assistance from their company! I was on hold for nearly 3 hours today and talked 13 people!!!! 3 of …
I don’t know if this is the exact address of the company my account is with because Brinks took over my account with Moni. I wanted to cancel and, wow, what a racket! You have to talk to an agent who sends you a link to an electronic …
Zero stars if I could. Been trying to cancel this service for over two months now. Each time I am on the phone for over an hour. Most incompetent company ever!
Monitronics, Brinks Home Security… what a perfect example of poor customer service. Yes, please, keep charging me for monthly service for a home I no longer own, for 6 months, then tell me it was my responsibility after I called to …
You get locked into contracts and then life changes and they do not leave any room for that. It’s an impossible situation to be locked in a contract that you no longer need and your only option is to completely pay out in one lump sum or …
Buyer beware of Brink’s Home Security! I’ve had a security system for several years now, and they’re by far the worst I’ve dealt with. (My former security co was absorbed into Brinks). I’ve been having issues with my equipment for the …
This company has absolutely no compassion. We were with Guardian and were required to sign a multi-year contract. What we were unaware of was that the contract automatically renews at the end of the three years, and for us it was March of …
Monitronics is the absolute best monitoring service. They have great customer service, great services, and great pricing. I had ADT before them and am happy I made the change. Every time I call, I get someone right away. The …
Customer service is atrocious. Was trying to solve an issue with the alarm and I got transferred from person to person because no one was able to help. I made four phone calls, totaling to over 4 hours and no one was able to help. Then I …
I have contacted Brinks on THREE occasions to cancel my services and each time they transfer me no fewer than three times and ask me 417 questions about my new home, the move, why I won’t be needing their services then end the conversation …
Not a reliable company or system. I signed up for month to month because I did not want to get trapped like ADT, where I signed contract before. The person who installed my services lied I was under three years contract when I called to …
I love my system. The technology is great. I love how I can see my home’s entire day in 3 minutes using timeline app for the cameras. It is great how it integrates with my thermostat and locks. Great service too!
Brinks bought out Protect America now they have No customer service! None! Cancelling soon! Remember, their customer service is non-existent!
Beware! …
The alarm goes off, so you call them right away to cancel the false alarm and they put you on hold for 20 minutes until they respond, by that time they have notified the police, which charges you $ 55 for a false alarm call. Who pays for the false alarm call? … ME ! That happened to me today.
I’ve been on hold for HOURS trying to get a refund after I canceled my contract. Their customer service is terrible. My current hold time is now 1 hour 29 minutes!! I canceled on July 26 and was billed for August. Also sent back the equipment and it was received August 7, still no refund.
Brinks Home Security is horrible. NO ONE should use them for their security needs. they prey on the elderly and their need for protection. my mom is on fixed income and signed a contract for home security. they definitely do not hesitate …
This is by far the worst security system. I have been a loyal customer since 2010 and when i tried to cancel my service I received nothing but trouble. First, they tried to tell me if I stay on they would lower my rate. Why did they wait …
Sorry to say, i experienced a few security systems through out the years…don’t like to mention the names of them…but I recently bought a house and I was planning of using the same security company that I had before in the last …
If there were a negative rating it’d be Minus five stars! I wouldn’t trust these con artists with my home security! They charged me for two months of service, even though they never installed any equipment or setup a security system. I had …
Please avoid this company at all costs. I used their home security monitoring service for 10 years and recently moved as I had to sell my home. When it came time to disconnect my service, they gave me the run around as soon as they found …
I am having the same terrible experience with canceling service. I have been calling in the past three business days. Each time I’ve been on hold waiting to speak with a rep for over 30 minutes. I am now on hold for over an hour but none is …
Customer support is absolutely horrendous. I was a customer through Nest and simply moved… at the new house I bought new equipment (left the old equipment behind for the new owners.) The simple task of starting new service on new …
Awful Awful Awful! I extended my service with a few added perks. I was supposed to receive the door lock with lever and have yet to receive it. The initial technician that came out didnt have the equipment, stated he knew nothing about it. …
My father age 90 was moved out of his home into an elderly care facility MARCH 22, 2021. I [POA] contacted Brinks customer service to cancel his contract [explaining moving father to care facility & to stop auto pay.] Brinks did not stop …
Customer service is the worst of any company I have ever dealt with. We canceled service 5 months ago in writing and completing the directed final document and payment. Yet today Brinks continues to call the business daily demanding payment …
Not please with their pricing policies. Your told to lock in your prices with a contract however they will increase prices on the back side with fees. I am not on a contract however prices keep going up for various reasons.
Difficult to conduct business.
Really bad. Were charging me $45 plus tax. Requested cancellation. They offered a $35 per month. Pfft. Once I cancelled they called back and offered $15 per month. Against my instinct I agreed and had them come out and fix faulty …
I extended my home security contract for 2years and in doing so I received a front door camera and one for the back door. The cameras were installed 2/24/21. Today I contacted Brinks regarding the front door camera was not working. After …
Brinks Home Security is refusing to cancel my service even though I’m not under contract!!! My security company was bought out by Brinks Home Security to which I was notified by email. I was speaking with the local Brinks sales rep who …
(3/3) UPDATE: I was contacted by Brinks and the situation was finally resolved to my satisfaction, which is why I changed it to 3 stars. However, I should not have gone through 3-4 different representatives and 3 different conversations …
They have horrible service, they bought out Onits smart home Alarm company and now I can never reach a live customer service person to speak to. The cameras are constantly going out but they want to up charge me so they can service them. …
Don’t choose Brinks. This company is full of scam artists. I’ve been using Brinks as my alarm system provider for several years. There are at least a few occasions every year where the equipment malfunctions and I have to deal with …
Biggest mistake i have done is contacting Brinks home for my security system. I have been on calls with customer care for multiple times over last 2 days for my refund money and no one was able to talk and get my concern resolved.. They …
This company has been absolutely terrible to work with.The equipment is a complete joke….the cameras took a million years to load, and sometimes would say there was an error and you had to keep reloading or exiting the app and trying …
Firstly, the response times and professional behavior of the monitoring personnel is very poor. Much worse, is the shady games they play to get you into contract extensions. For example, I got an upgraded main home panel device, and …
UPDATE: I’ve changed my review from 1 star to 3 stars. Brinks has reached out to me and their “executive team” has worked to rectify the issue, I’m told to expect a refund for the month and a half of service and I will not be charged for …
This company is a trap. Extremely frustrating to deal with. I made payment in March 2020 to cancel the service at my home address, they cashed my check quickly, and today, May 1st, 2020, I got another bill from them. Their onshore customer …
Switched companies 2 years ago. They are still trying to bill me. I have to call every month to remind them to cancel my account. I feel sorry for employees of brinks as they obviously don’t have any other options. Must be …
Treated horribly trying to disconnect service as we are moving. I was asking simple questions of their customer service agent about the process as it is complicated. Apparently a phone call and your code word are not enough. So odd as we …
It’s been 3 months for any reply to our security system failures & camera dysfunction.
Called this morning @ 9am & repeatedly the automatic message is “experiencing …
I signed up in 2014, called in March 2021 to ask when my contract expires. I was told it expires in May 2021, had to call five times in order for them to finally send the cancellation doc you sign via email. Was assured by a supervisor that …
So after checking to see if I could upgrade my equipment after several years of use and being a loyal Brinks customer, I was told that was not possible for existing customers. The rep could have cared less about keeping me as a customer. …
I signed a two year contract with Brinks when I bought my home. I never used the service even one time. Found out later that I was paying 2X the going rate for a service I wasn’t using. My bad and my fault entirely. …
NO CUSTOMER SERVICE. I just want to know when my contract is up so I can get a real provider but I can’t get in touch with anyone to get that information! I tried online and you can only get that info through an agent. I’m currently on …
All I can say is “If you want to talk to anyone that can help you, you better pack a lunch”. I’ve been on hold on my phone for 2hrs. 45mins so far. Still waiting to talk to someone. I guess they do this so you get tired of waiting and hang …
Updated Nov 3 2020: Edwin Q reached out to me. The agent was provided additional training and Edwin helped me out. He apologized that my old company went out of business and that there was some newness as to the equipment. Because of the …
I have had a few security systems during my home ownership. Brinks Monitronics is the absolute worst. Please learn from my error and chose any other company. If it was possible to give the company a negative score I would. …
After two missed service appointments with no call whatsoever now trying to cancel service, unbelievable ordeal to do so. So many calls and time wasted for such simple thing. Was happy with Moni now can’t leave fast enough .
Honestly I should have checked the reviews before getting their service. My system has not worked properly since I got it last time I tried to get it fixed the tech support told me the sensors for doors don’t work properly on …
I recently bought a home and wanted a home security system to protect my home and future business guest. Brinks offered me a package that was unmatched by any other home security company. my sales rep and his management team did a great job …
I anticipated this would be your response so I sent a hard copy with much more detail to that email address at the same time I posted this review. Your reply after I sent the email is an attempt to appear responsive. Check your email. …
Very difficult to get any customer support and wait time on phone is long. Help via text or help window is completely useless. They also don’t tell you are responsible for the equipment and have to pay also for a technician to visit your …
Brinks has increased my monthly monitoring rate by $3.00 during my current contract. I did not sign at this rate and don’t appreciate the increase which is in violation of the agreement I signed. Think of it this way. If Brinks did the …
Select Security was recently bought by Brinks. Since then, the customer service has been absolutely terrible. I have tried to resolve a billing dispute to no avail. I called on 6/2 and left a message on an answering machine. When I …
I’ve been struggling all day literally to get an issue fixed. It’s very difficult to get a hold of a live person. Then you can go through a chat that provides an option for technical support but that just offers links to solutions for basic …
I’ll never recommend this company to anyone. They are sweet for selling but for cancelling the service they are a nightmare. After more than 5 years I decided to cancel the monitoring and this company make me waste more than 40 minutes for …
They will 100% rip you off. To fix any billing issue they will want you to renew a 2 year contract. Scam artists. Horrible customer service. Avoid Brinks like the plague.
If I could give them 0 stars I would. I have been trying to cancel our service for 2 weeks now. The CS reps have been super unhelpful and even hung up on me. It took me 2 weeks for someone to tell me since I wasn’t getting their email to …
Absolutely DO NOT BUY OR SUBSCRIBE TO BRINKS EVER! First, when we were first pitched the system, there were things not told to us, like a $50 call out fee anytime we had an issue. Alps I couldn’t record everything I wanted because I would …
I called again today because I wanted to see about receiving a lower rate due to feeling that I’m getting ripped off by paying $30-$40 more compared to other customers and current deals and I don’t even have all the products included in my …
I used to have ADT and a portion of them must have been bought out by Brinks. Brinks is extremely unresponsive as I have called their support number and sometimes get the message of them saying “you will be on hold for 20 mins” I have …
Worst Customer Service.
Website is awful- can’t update anything online as told.
Text service is awful- there is never anyone who you can actually speak to for …
A Brinks technician was out to my home over 2 weeks ago to change out the cellular chip and set off a durress alarm that caused me to get a $100 false alarm fine from the city of Dallas. I’ve been on hold today for almost 5 hours, hung up …
Over 5 months I called to cancel my monitoring service which was not in contract over 2 years , 5 months later they called me that’s I owed them for 3 months past due and if I don’t pay them they go to collection agency 🤣🤣 . …
I was an Att Digital Life cust and been with Brinks for abt 2 months and the service has been Horrible. False alarms getting warning messages about windows being opened when they are closed. Very frustrated. Feels like someone is tampering with our system.
Had them since 2017. Customer service has always been friendly, knowledgeable and eager to help. Brinks can tailor your security system to your needs. Security for your window’s, door’s, garage door’s, fences, motion sensors, carbon monoxide sensors, fire alarm system and more, to include 24/7 monitoring.
DO NOT SIGN up with this company. I signed up with them when I bought my first house. Ended up having to sell the house. Was told that I still owed since they force you to sign a contract. So two years down the road. Approximately 3 months …
This is the worst company I dealt with. I cancelled my service, they told me I still owe money until December 2021. I sent a check and paid the balance up to December, they did not cancelled it. We sold the house and not live there …
A security company should be trustworthy and reliable. Brinks is neither. Their prices are cheaper but their installation is poor. It took 3 different techs just to install our system. Their customer service agents are rude and …
A security monitoring company that doesn’t even have the resources to attend its customers in a timely manner is expected to protect a person’s property? …
Had Brinks service and thought i canceled it in 2012. They were set up on auto payment from my bank account. Move forward to Sept of 2021 and i just noticed i have been paying them monthly for the last 9 years. (which i take full …
This Company has turned into my worst nightmare, their contract state that at the end of your contract you need to sign cancellation papers otherwise they will continue billing you. I tried so many times to get through and wait for more …
I am currently customer of Brinks Home, I am trying to reach their customer service since last 3 days to cancel my account, it going to automated caller and even after waiting for more than 1 hour nobody answer the call. I tried using text …
Brinks is very unresponsive. I called to set an appointment because they kept calling me saying I needed it up to update my system. It took me almost a week to confirm an appointment as they kept leaving me on hold and never responding or …
Tried to cancel account due to move and was told by Brinks that I still have 6 months remaining on a contract that I have never seen. Set up an account with DFW security in 2014. This company was purchased by Select Security then purchased …
Horrible experience, poor communication from sales guy. Installer seemed inexperienced causing me to buy new door locks etc. Service was not great not working a lot of the times and finally I decided to go another direction and cancellation …
I spent a lot of money upgrading my security system to Brinks, including the addition of a ADC-VDB105x new video doorbell. The doorbell quit working after about 3 months and just started flashing red and green. I called tech support and …
The cancellation process is incredibly frustrating. The automated system is designed to not understand when you say “cancel service” every time I call it says the same thing. Then, it transfers you to a live person, but not before a minimum …
I have being trying to cancel my account for the past 6 months! I would constantly call and be on hold for 45 minutes waiting for someone help me cancel my account. When I finally would get ahold of the Customer Service Representative to …
Terrible customer service. Trying to cancel my account. Was transferred once to the “cancellation department”. When I made contact with a person they gathered some information and then told me they had to transfer me again. I asked why that …
Have been receiving solicitations from Brinks every week for the last two months. I finally called today and when asked to be removed from their mailing list, senior customer care consultant Brianna put me on hold where I remained for 31 …
Simply put, do not use this company. After 3 yrs of service, called to cancel. On phone 28 mins, 43 secs. Got tossed between people and was asked same questions twice. Then was told it takes two days to receive a DocuSign email to execute …
Worst cancellation experience ever, with two hour phone calls, then an email you have to click a link in 72 hours later, then 30 days later maybe they’ll let you cancel. Breached the terms of our supposed fixed rate agreement four times …
Worse System, worse Tech Support and worse Customer Service!!! I haven’t receive a service worse than this. My door keypad is not working for over a month and the don’t have technicians available. UNBELIEVABLE
This company took over from Protect America and is the worst customer service ever!!!! Tried numerous times to cancel for the last 3 months and can’t even get someone to answer the phones. I canceled by mail and have got numerous phone …
Do not use this alarm company. They did not call us when our alarm was tripped by our cleaning crew. When we called to see why Anna was extremely rude. Told me that the alarm never went off. I knew it did because it automatically sent an …
Brinks home security has the worst customer service that I have ever experienced. Do not give these guys your money. I have a secondary panel that has not worked since the day it was installed. I have spent a lot of time on the phone with …
I have been calling to cancel my service with Brinks and waited 1 hour and 40 minutes the other day just to be hung up on. I am trying again today. So far I was able to request a call back instead of waiting on hold which happen in a matter …
My ring door bell does not record anything, people can walk up to my door and nothing is recording. For 4 days I have been talking to tech support, customer service and the camera still does not work. The camera is not even a year old …
I 150% agree with the these reviews. Brinks has been a complete nightmare to deal with!!! I only switched over bc I was an ATT Digital Life member. The offer was too good to pass up, and boy do I regret it! I can never speak to a …
Should be zero stars. Our alarm has been set off 7 different times in the last year and no one has ever called to verify or send police for a check. The absolute worst part about this company though, is it’s customer service. You sit on …
Dont get brinks service. They.all about getting your money.
.I moved. They gave me the run around about paying off the equipment. Then gave.me then problem about monitor .I was on the phone 2day with this . Look at. my …
Any time you need customer service be prepared to wait 40 min to an hour. It doesn’t matter if it’s by text/message/or phone. They are ok once you get in touch with someone, but I’ve never contacted customer service without waiting close …
This company is just a rip off. My door bell camera & inside camera hasn’t work in over a year. I have made appointments for a service tech to come to my house but was told I would have to pay an extra $5.00 a month plus $50.00. This is …
Do not do business with this company. They sold my wife a home security system years ago after a crime occured in her neighboorhood by going door to door with the use of fear tactics. This company preys on people in those types of a …
I have been waiting over 3 weeks to get equipment installed. They changed my 1st appointment without telling me. The tech came out for the 2nd appointment and didn’t have enough time allotted to install so nothing was installed. He made …
No one in their right mind should ever use this company! Of all the lousy customer service experiences I have had, Brinks is by far the worst. Over the last several weeks I have tried in vain to get a problem solved. I spent over 7 hours …
If I could, I would choose negative stars. This company is the worst for customer service. My 79 year old mother was with another provider whose customer base they took over. They charge her quite a bit more per month for less services. …
I signed a contract with another company in 2017 and was never notified that it was sold to Brinks. I found out when I called to inquire about why the amount coming out of my checking account kept increasing. Many phone calls and hours of …
In January of 2018, I entered a 5-year contract with a local security company. Since then, the contract was obtained by Brinks Home Security. Last year I called the company to find out what it would take to buy out the contract. It turned …
We purchased a home last November that had an older wared alarm system in it. I called the number on the panel, East Coast Alarms, who is a Brinks dealer. They checked the system out and signed us up for monitoring, saying that we would …
i canceled my service with these guys because i was moving ….3 months later they are still billing me. when you try to speak to a representative it imposable to get through. when you finally do they move you to another person. its been 90 …
Awful. I do not recommend Brink to anyone!! When you call the customer service and stay, you are canceling your service; they will transfer your call to the cancelation department. After being transferred, no one will answer the phone. I …
The worst customer service EVER! I’ve yet to get thru on the text to chat option. I’ve had the service for almost 2 months which was transferred from AT&T Digital Life. I’ve had a few questions as I adapt to the new system. Each time …
Apparently only Brinks records are correct and the customer is always wrong. I canceled my service over a year ago. My home had a flood and I have had to sue my Ins.Co. after my home was stripped down to the studs; and removal of the alarm …
I called several times and was on hold over 45 minutes. A rep came on the phone and put me back on hold another 35 minutes. I was supposed to be transferred to another rep. That never happened, disconnected. I finally talked to a rep. about …
Brinks/Monitronics home security bought my account illegally a few years ago. The employee who sold the accounts was terminated. I should have canceled then, but I didn’t. Brinks has raised my rate over $25 per month over the last few …
Currently on hold and it’s been over an hour. My mother who doesn’t speak much English signed a contract with a door to door salesman that convinced her to switch from her functioning alarm system company. He told her she would be receiving …
We were customers of Brinks for less than 30 days. We had a really horrible experience for several reasons. We had a few false alarms one that involved the police coming. The sensors were inaccurate saying things were open that weren’t. …
Brinks customer service is awful. I’ve now been on hold almost an hour. It’s like this every time I call. I’m being billed monthly for a service that was supposed to be cancelled 6 months ago because there are no installers to install my alarm system at my new home. This is how they treat 20 yr loyal customers!
I called on 03/22/2022 to cancel my service they hanged up on me. I called on 3-23-22 and they direct me to a manager to cancel the service I waited for over 1 hour and noone picked up the phone . Call again and they put me on hold for …
Today I got the most frustrating services any one can imagine. I would have been a customer for almost 20 years (this June). However, the way was treated today made me determine all the more to cancel my services. I was put hold four times …
Switched to Brinks when ATT Digital Life went out of business. They said they would put all new equipment in and they didn’t. The thermostats from other system were not compatible with Brinks and would randomly change my set temps to 85. I …
Would happily give 0 stars if I could. Just spent two hours on hold between five different people. We simply reset our wifi account and now most of our system is offline. Tech Support couldn’t get it fixed so I was told I needed a …
This may be the worst company I’ve ever dealt with as far as customer service. We sold our house and tried to cancel our service, but they would never pick up the phone and would just put you on hold for an hour+ until you just gave up. …
Terrible customer service. My system went down hard and wasn’t communicating with me or Brinks. Funny how a company that is paid to monitor your system can’t tell that it is down and not reporting any data at all. I called several times and …
Nothing but issues from day 1. In less than 1 week, I’ve had all of my sensors go offline, the Police Department wake me up at 3a on an alarm dispatch that never went off and was never called by Brinks. They lied about their insurance …
My account was taken over from Protect America. A small company that was EXCELLENT in responding to alarm signals, customer service, etc. Brinks on the other hand is All about money. A week or so ago, I received a text asking me to …
I am completely exhausted and disappointed with this company. I’m a customer for more than 10 years and we never have an alarm issue. Since two month ago we called Bc the panel start beeping and saying that has low battery. We called and …
I signed a two year contract a few months ago. We agreed on the price and then I noticed a “cost recovery fee” on my bill. It was originally $1.67 and has since increased to $3. I called Brinks yesterday to ask about it and they informed me …
My husband and I have been working to cancel home security services provided by Brinks Home. We had a contract with Protect America, our original service provider. But they were purchased by Brinks. Shortly after Brinks took over, we …
I’ve been trying to get a problem resolved with a smoke detector at my home for two days. Yesterday I spoke with a technician who determined that the smoke detector was defective and offered a discount for a new unit. I called back tonight …
If I could give a 1/2 star I would. I have had a driveway camera since Oct 2021. It has not worked since I got the camera, customer service reps hung up on me several times and they thought it was funny. I even heard a rep laugh at me …
I am in total agreement with all of the negative comments regarding Brinks Customer Service. I have tried for several days to cancel my service with no luck. They consistently put you hold for an extended period of time until the phone …
I just want it to stop. I’m trying to cancel my service. I own the equipment from when I signed up for service in 2012 when the company was called Monitronics. Even though I never signed an updated contract with Brinks, I am being told …
Price gouging, contract breaking. Going from $78 per month to being offered $17 after I told them I’m quitting says a lot about how they over value their product.
If I could give 0 stars I would! I have been with this company for 5 years and no longer had a contract. I was planning on moving back at some point. The cancellation process is horrible, I have called 5 times and spent hours on the phone. …
I had to do a 30 mins cancellation interview to cancel my service. The rep assured me that they contract would be cancel when it’s up. Instead of canceling my service when my contract is up, they renewed my contract for another 12 months. Don’t ever get service with this company.
ABSOLUTELY THE WORST CUSTOMER SERVICE EVER!!!!
Another previous customer of Protect America for several years and never had an issue. BRINKS has been the complete opposite.
A COMPLETE NIGHTMARE!!!! BEWARE……..
I’ve with no system in my house for 4 already and brinks still taking my $$out of the bank because it’s a contract I’ve calling them to come and fix it and they said someone will come and nobody shows up tired and sick of them!!
Absolutely,TERRIBLE customer service. Have been waiting for issues to be resolved however still waiting
10/04/2022 – possible technician will call 11/08/22 …
I would leave a 0 star if i could but it’s not a option. I’ve only had this system about 4 months and i have had nothing but issues. They send somone out to fix problems and charge me for coming out. I have ask to speak to a manager every …
Terrible customer service. I scheduled a service call and they never showed up. The agent didn’t put me in the system. Had to wait 2 more weeks for service call. Didn’t show up so I called. Was told technician canceled my appointment but …
Brinks is awful, camera clarity is awful, they don’t come with doorbells, and every video is lagy and delayed atleast 30 sec. I just tried to cancel my service, I offered to give back the product and they and they said no. At first Brinks …
Brinks is an ineffective security system. They are capable of installing a system that malfunctions but they are not capable of fixing or removing it. I’d recommend Brinks if you’d like to get a garbage keypad installed overtop of another …
RUN! They will not let you cancel. Refuse to send you to the appropriate department end service. I tried cancelling on their website through chat. Through email. No reply. Cancelling my bank account was the only way out.
Communication with customer service is awful. The website is very much useless as you cannot make any changes you must call to speak with an agent. The chat option on the website is less than ideal, providing minimal access to changes or …
Ever since they bought out Protect America I’ve had nothing but trouble and nothing works. If my alarm goes off, I never get a call or anything it just goes off until it eventually times out. They’re the worst!
They are awful. Had AT&T for 5 years. No problem with my equipment or service. Had to change because they was getting out the home security business. Had Brinks since April 2022 and my system is always giving error messages, two of my …
I think that Brinks Security systems tend to run smoothly and without incident. However, their customer service is one of the worst I have encountered. Recently I tried contacting the “Loyalty Team” at the suggestion of a phone …
They sell you and promise you a $20 per month monitoring package, and end up charging an extra $7 dollar “cost recovery fee”, when you ask the customer service about this hidden fee, they will educate you where in contract it is, and they …
I’ve been with this service for 30 years and have them at two homes. Today for the second time in a month I was either on hold for an hour and spoke to three people. The first person couldn’t speak English. The second person was polite but …
My skybell camera has not been functioning properly, the technician had me purchase a wifi extender which still hasn’t fixed the issue, I call back again and the second technician I speak to tells me the skybell camera doesn’t have a live …
Unfortunately there is no zero star. Otherwise that is what is company deserves. Bad company and poor customer service. There is no way for you to cancel service than to be redirected to customer service where you are put on hold for hours. …
Don’t walk, RUN! from this company. I have had the worst experience since I made the unfortunate decision to go with Brinks for my home security. The contract is trap to get you to pay for shody service for two years. Nothing works …
Terrible customer service, do not use this company! They refused to credit me after I moved & stopped service, they continued to auto debit my checking account. I called over 7 times to try and get these fees refunded. Spoke to a manager …
They made sure to talk about the FIVE YEAR contract VERY quickly. I had no idea I was even in a contract until I tried to cancel. Then they charged me even though I didn’t install a doorbell camera. It’s been a month and a half and over 8 phone calls and I’m still waiting on my refund.
After months of trying to get my system to work correctly and hours on the phone. Brinks finally agreed to cancel my service. Two months later they are still sending my bills, for service and for equipment I never bought or received. When …
I’ve had non working equipment since before Easter! I’ve had to call at least twice a month or more! My cameras keep losing connection, my doorbell camera stopped working. I got a replacement and send in the defective camera and then I was …
Worst and just try to crook you out of your money plus add contracts to you. Please listen don’t ever fool with Brinks Home Security. No service but billed. No communicator. Hang up phone on you. Just lie to you .. not kind company …
I do not recommend Brinks Home security. We have been customers for over 10 years and out of the blue our system stopped working. So we called tech support but they couldn’t get it working over the phone. They informed us that they …
Like many others have noted, my attempts to cancel my contract with Brinks and ensure it is not renewed have been an absolute nightmare. I submitted a complaint with the Better Business Bureau, and since February have attempted calling …
Very disappointing company. I was a customer with them for more than 10 years. When I had a dispute over a $5.00 billing charge, they did nothing to address. When I wanted to upgrade my system, they tried to charge me more than if I was …
Horrible company. Two years after cancelling our service with Brinks, I have received a debt collection letter stating that MRS has bought my debt from Brinks. I cannot find any notification from Brinks saying that I still owed them money. …
Very possibly the absolute worst company I have ever dealt with. I was with Protect America starting back in 2016 and loved them but when Brinks took over everything went downhill. They had me upgrade my system to 3G/LTE and ever since then …
They really deserve no STARs. I have been with them in excess of 10 years. My rate increased. I contacted them they claim I signed a new contract in Feb 2022. However they cannot send me a copy of it. I spoke with someone whom called …
We purchased a home. They had Brinks installed. The alarm kept going off (silent) and police kept arriving at my house. I called twice to only be left on hold for over 40 minutes. What the call was finally answered, they were very pushy to …
First of all I don’t usually give ratings. But!!! I feel taken advantage of. We bought our house last year. Arkansas Security (A.K.A. Brinks) was there, specifically Reed was there when we took possession. He told us that there was no …
Worst customer service. I can’t count the number of times I have been disconnected. They will not resolve any of my issues and hang up on me when I call in for service. I have called in numerous times to cancel my service and they hang up …
I never signed up with them in the first place. They took over my previous security provider without my knowledge. I called in to cancel end of March 2022 before the next month’s invoice. They messed up my email address and I finally got …
This has been the worst customer service I have ever dealt with!! Security system is pretty good but their customer service is awful! My credit card was charged 3 times after I received 3 messages of “we can not process this payment at this …
Nightmare to cancel service
They have no problem taking your money but cancelling account is ridiculous. I called twice over two days and was on hold for more than 30 minutes each time. …
Was with Protect America for 7 years with no issues. Brinks takes over and allows my system to go without being monitored for a month and still charge my account. I call to find out I needed a new wireless module that I feel they should of …
Trying to speak to a customer service rep is an awful experience. I have spent half my morning trying to speak with a live agent. Each time I’ve gotten an agent online they have hung up on me. They acted like they couldn’t hear me. My issue …
I canceled my service with Brinks in October 2022. We followed all directions, fillled out all the forms and completed the docusign requirement. They continue to send us a monthly bill for their service, 4 months later and informing us …
This is my first google review but I need to share with others NOT to use brinks home service! Their call center is very unprofessional, they transfer you person to person and no one wants to take ownership. We used them for 4 yrs and when …
AT&T Digital Life customer. AT&T sold out to Brinks. Signed on with Brinks. Have to have Brinks equipment installed. Made appt. for Aug. They failed to show. Had to make appt. for Sept. They failed to show. Same for Oct., Nov. & Dec. All no …
I haven’t had a system or cameras since March 2021 and every time I’ve call to cancel my service, I receive a different answer. On top of not being able to cancel my service I have to wait over an hour because they can’t assist me by text. …
I called to cancel my service. The customer associate was condescending and combative, claiming that I was under contract that I “verbally consented to”. I was informed I cannot cancel without a 1400 dollar buyout. I have never been under …
If I could give Brinks a negative 1000 review I would. Brinks failed to notify us of a necessary system update leaving our home un protected. Our home was broken into and we suffered thousands in losses due to Brinks negligence. They wouldn’t even refund me the 2 months of un connectivity.
Cancellation of monthly service is extremely difficult and frustrating.
My monthly rate increased without notification, equipment has aged, 11 years. Monthly fee does not include repairs or replacement or cost of a basic service …
Your technician canceled twice install doorbell camera on September 10 and again 17 . I personally lost 2 days pay to be there . Now they tell me they can’t come sometime sometime in October. So now waiting for a phone call from the …
Brinks Home Security is a total scam. Every time they come out to your home they extend your contract without telling you and they add the months on top of your existing contract. If you try to cancel they keep moving you from person to …
Worst experience ever! Signed up with Brinks over 6 weeks ago and after 3 no show install appointments I called to cancel the account. They said it would be 24 hours for me to receive a shipping label to return the equipment, never came. I …
I have been without service for 11 months while constantly calling and trying to have my service restored and the technicians do not show up and if they do they don’t complete the job. Dissatisfied in Bayon Rouge!I have paid for service and gotten Nothing but the run around!
This is my first time ever leaving a Google review but this is a matter that calls for it. Sales reps are Incredibly disingenuous. Atleast that’s what I’ve realized after the fact of trying to cancel my account. They signed me up on a …
if i could give a ZERO star i would. This has been one of the WORST experiences of my life. Since July 2022 i have been trying to get this issue resolved. they have me locked into a 5 year contract that cost me $3k to get out of. i was with …
Worst Customer Experience ever!
9/6 – Crickets ….- Jamie at Brinks states in response to this review 8/31 Brinks will contact us “in 48-72 hrs” regarding this post – did Brinks attempt to, …
ATT exited the security business and turned our account over to Brinks. System was installed and technician left all the old equipment for me to dispose of. Very wasteful. New system requires 2 codes to unlock and disarm. They didn’t put a …
I would not recommend this company. I called to cancel, because after reading the website I thought I had 30 days to cancel. Nope, they make you contract with skyline, and skyline only gives you 3 days to cancel. The security system is …
If you are smart you will not sign up for Brinks. Please take my advice, don’t sign up. Their contract is impossible to get out of even when it is their fault. They literally wired the unit wrong and then charged me to fix it! They also …
Moved out of my house in July and stopped paying for the alarm service. 6 months later I have a $724 bill for a service I didn’t receive in a house that I didn’t live in. I called and was on the phone for 50 minutes and they said “I signed …
Beware of Brinks Home Security!!!
I bought my home in 2020, which was equipped with a Brinks Home Security system. I had a home security system with another company, however, since this system …
Horrible experience with Brinks customer retention. Incredibly disrespectful account managers who are rude and unprofessional when working with long-time customers who are moving/ canceling service. They make it incredibly difficult. So sad …
Would not recommend brinks i would give them zero stars if i could. I’ve had the door sensors fall off most of my doors and when the smoke detector went out I called to buy a new one, they said they would mail one out to me, a month later I …
This company has unacceptable service. I have had it and the cameras with monitoring for a little over a year. At least every other week a camera goes off line without any power or internet disruption that would cause it. When I called and …
Reported to BBB as they’ve been taking my money for nearly 5 months now but will not upgrade my panel. I had LiveWatch Security for 5 years before Brinks took over. Since then prices have been going up about 3-5 dollars every few months and …
If I could give negative stars I would. Read the online reviews everywhere to know this company is a scam and should not still be in business. They refuse to send electronic cancellation of service requests, they refuse to do the work on …
Transitioned to Brinks when previous security service discontinued their service. Nothing has been the same! I have never received a statement by mail or email, even after multiple calls. A defective door sensor took multiple calls to …
Horrific. Their control panel completely stopped working. I waited on hold for 45 mins, then finally scheduled someone to come out and replace the panel. That person no-showed. They called back and rescheduled, I took another day off of …
I have been with Monitronics since 2003. Panel has messed up 4 times this year. Blue or black screen. They are wanting to charge me stating not having a contract and I need to renew! Why would anyone renew for a defective problem???? I …
Edit to address Brinks’ reply to my review:
Brinks gives a generic response to all negative reviews to make it seem as though they care about resolution. I didn’t have to contact the social media team to …
DO NOT GO WITH BRINKS!!!! Again do not go with brinks!! This company will lock you into a long term 34 month term knowing their service is horrible with no way of cancelling. I was told my monthly charge would be for 29.99/$30 a month and …
UPDATE: I thought it couldn’t get any worse. I just noticed that after confirming my cancellation in February, Brinks decided to resume billing me $50+ per month in March! We don’t even have any Brinks equipment. I called them so they would …
Installed system 9/7/22. Stop working 9/7/22. Phone support was very unprofessional and had no knowledge of system. Have spent over 4 hours on phone trying to get assistance. They scheduled a tech. to visit on 9/15/22. Would not recommend Brinks.
Good luck getting your account canceled!
I have been going through this cancellation nightmare from the past 10 days with no luck so far. Every time I call their customer service, they would simply say …
Watch out! They raise your rates super high when your 3-year contract is up. They don’t appreciate you being a long-time customer and because you just don’t want to be in a contract for the next few years, so they just keep raising the …
This company has the worst service. The technician no show for the first installation, then I have to wait for a month for the next available date. I called at 8:51 AM to confirm my appointment and she said the technician will contact me 30 …
I was a customer of Protect America, no issues at all. Since Brinks took over a year ago, they started charge fees on monthly price, even though i signed a multi-year contract! Calling their customer service is a total waste of time. …
Nightmare experience. They tell you installation will be free, then when the installer shows up, they try to spring a bunch of additional expenses. Then, when you cancel, you can’t get them to credit you for the money you paid. STAY AWAY …
I do NOT recommend this service to anyone! Our system has had multiple malfunctions daily, ranging from sensors going offline to smoke alarms being disabled. Customer service is unable to troubleshoot so you’ll need a tech to come out and …
I tried to stop service with Brinks Home. I could not because Brinks needed to update my 3G system and I was in my opinion fraudulently fooled and I think they misrepresented to me the fact that if I had this work done that a three …
I’ve had the system for 17 years and had nothing but trouble out of it for the last few. every time I try to get them to come out it’s a 45 minute wait then two weeks to get them to get here and half the time they don’t fix anything. my …
The worst security system ever. They never showed up for the installation. They deliver the equipment and never installed it and when I returned it they didn’t refund me the money instead they placed it in a credit account and lied about …
I have been trying to cancel my service for 6 months, the were supposed to send out a email to cancel the account. I was told the account was not canceled because there was a balance due of $97. However just a month before I paid $330 to …
I am one upset customer. We had a scheduled appointment to get cameras installed on Saturday. The tech that came out started at 8:30 in the morning (left at 3:30 pm and never completed the job). He disconnected our doorbell and set the …
Everything said in the 1 star reviews are true. Had to switch from at&t and regret every minute of it. Took over 2 months to get my system totally installed and have had numerous issues with the app too. Worked with tech support for 45 …
Should be 0 stars, the customer service is trash. I Have a new warranty contract for my Brinks home security system. One of my sensors are low battery, If it was a regular sensor I would of done it my self but since this was built in …
Go look them up on the BBB! What we went through is exactly what is being reported to their site. They are currently 1.6/5 on the BBB and what I describe below is what is listed on their site. Buyer Beware! …
Don’t use this company! Worst customer service ever! I hope you have a better experience than I have but good luck because you likely won’t. I was a customer of Brinks for almost 5 years and have never experienced anything as difficult as …
They circumvent their agreements with large tacked on fees. I’ve been on a 5 year contract for 4 years now. I already had to call a year ago and dispute a rate increase where they discreetly stopped giving me the agreed upon rate. They …
THE WORSE security company ever!! I have not been able to use system since it was installed! The cameras started off line! I even purchased a higher speed internet at my expense and they’re still off line! Rep said cameras were free…LIES!! …
UPDATE: The reply from Brinks to my review could be from a bot, since it is the identical reply they use on all review sites and social media. I replied by email and never got a response. Once again, the technician didn’t show up today for …
If I could give them zero stars I would. The tech was a no-show to fix our office equipment twice. We cancelled service and switched to another company. Brinks tech showed up two weeks later without an appointment. We cancelled in July and …
It would have been more cost effective to be robbed by an intruder than it was to have this service. Over $600 a year for pretty much nothing. Overpriced and the poorest quality equipment with limited functionality, and a nightmare to …
I have been a customer of this company for nine years since the company name was monitronics (Now owned by Brinks home security). On August 11,2022, I had to move to another house. On August 15,2022 I called the company because I had to …
Sent a letter to cancel service and it came back return to sender, so written cancellation notices just get sent back and you keep billing in the meantime is that the M.O. of how this company provides great customer service? Then look up …
I called to cancel and ask for a refund and the second part of my call, I was abandoned on hold for over 45+ minutes. I guess so they could save $40. Would you trust the safety of your home & children to a company that leaves you on hold for about an hour? Me neither!
Problems from day one. Was Monitronics then changed to Brinks. Different sensors showing offline each day. Sound not working to know the system was on. Stopped using all together but paid 3 yrs. Cancellation process is a lengthy joke! …
Terrible company, terrible customer service. I signed a 3 year contract, they increased the price drastically 1 month into the contract, but won’t let me cancel without paying a large cancellation fee. Have talked to customer service …
The customer service representative Matt in the Loyalty Department was awesome with his explaining everything to ensure I was completely knowledgeable about what he was sharing. He also was patient with me as I was writing down what he was …
Brinks Home Security does not even begin to understand the meaning of customer service. When one of our sensors failed my wife called to ask them to repair it and they said they would send a new sensor and that she could make the repair …
Terrible customer service and system of doing things. They bought my alarm company I use, Live Watch, and I’ve never experienced something so terrible in my life. Live Watch was amazing. No hold times, competent employees and very easy and …
This company has the absolute WORST customer service if any company I have worked with. My account was transferred over to Monotronics without my consent due to a buyout. In 24mos they got my bill correct maybe 5 times, sent me incorrect …
I cancelled 1 year ago I am still getting billed. I paid said bill and guess what, I’m still getting billed. No contract just getting billed into perpetuity. These people are worse than the robbers they proclaim to protect you from! Crooks stay far away!
worst company ever. I installed system in my house, we sold a year later and sent my cancellation letter in. After the contract was up they so called never received my cancellation letter. So when I called in they said everything was …
I am amending this review because Jacob from their escalations department reached out to me after my issue and rectified it and I am very pleased with the outcome. I will Give them 5 star for their willingness to assist me with my issue. …
I wouldn’t recommend Brinks home security system to anyone. We had troubles since day one that were not resolved by their side. The contract/cancellation policy is unreasonable. Id recommend to Stay away from Brinks …
I ordered some sensors for my windows and one door. I was told that they would overnight them. I called to check on my order and was told by two different reps they were shipped overnight and I would get them that day. Well they never …
Hating Brinks Home Security Contract. 4 years ago my wife and I were sweet talked into a security system. Through multiple name changes and relocating to a different state they have stuck with us because of their terrible contract. You …
I have been waiting on someone to come out to fix my thermostat my house is so hot it is 102 degrees here today. And they tell me they can’t send someone to take care of this until September the 15th and I have my 87 year old mother …
Just got broken into and Brinks alarm didn’t go off!! 3 years for what? Alarm was on it did not go off . Update they are giving a run around. Stay away get a better alarm company. I will have my lawyer contact them since they keep coming up …
As others mentioned it is a nightmare to cancel service. I called on a Friday morning when most folks are working and was on hold over an hour. If they were half as quick responding to alarms as they were when you post something negative on social media they’d be tops in the business.
Customer support was friendly but not helpful at all. Security system products failed twice within a 14 month time frame but since you passed the 12 month original window you need to shell out $200 every 6 months because our hardware we use …
We had signed up with Monitronics a few years back on 8/25/16 for home security monitoring our contract was for 3 years. Brinks has bought out Monitronics. We fulfilled our contract and tried calling to cancel in January 2020, the first …
I have been a Monitronics customer since about 2007. I just called to cancel my service because I am moving to a home that already has a different system installed. For the most part my experience with Monitronics has been good. The …
The representatives seem nice and well meaning, but certain things that I believe are out of their control have left me disappointed. I ordered service for a rental property once it became vacant. First, I didn’t know they make you set it …
If you are considering using Brinks Home Security — RUN!
Look them up on Better Business Bureau. Horrible, horrible reviews!
I have been a very loyal customer for almost 15 years but recently, I updated my equipment and had to extend my contract for 4 more years. The problem is that the door camera malfunctioned with a little over 2 years left on contract. The …
Don’t believe many of the 5 star reviews which are obviously planted.
We changed our minds for the program few hours afterwords and they still sent us the security package. After several calls …
Worst company ever! We never got the equipment, we never got anyone to help us install, we wanted to cancel the services after 10 days of no assistance from their company! I was on hold for nearly 3 hours today and talked 13 people!!!! 3 of …
I don’t know if this is the exact address of the company my account is with because Brinks took over my account with Moni. I wanted to cancel and, wow, what a racket! You have to talk to an agent who sends you a link to an electronic …
Zero stars if I could. Been trying to cancel this service for over two months now. Each time I am on the phone for over an hour. Most incompetent company ever!
Monitronics, Brinks Home Security… what a perfect example of poor customer service. Yes, please, keep charging me for monthly service for a home I no longer own, for 6 months, then tell me it was my responsibility after I called to …
You get locked into contracts and then life changes and they do not leave any room for that. It’s an impossible situation to be locked in a contract that you no longer need and your only option is to completely pay out in one lump sum or …
Buyer beware of Brink’s Home Security! I’ve had a security system for several years now, and they’re by far the worst I’ve dealt with. (My former security co was absorbed into Brinks). I’ve been having issues with my equipment for the …
This company has absolutely no compassion. We were with Guardian and were required to sign a multi-year contract. What we were unaware of was that the contract automatically renews at the end of the three years, and for us it was March of …
We had signed up with a local home security system. When we signed up, we had to buy the equipment and pay for setting up the service ahead of time. …
Monitronics is the absolute best monitoring service. They have great customer service, great services, and great pricing. I had ADT before them and am happy I made the change. Every time I call, I get someone right away. The …
Customer service is atrocious. Was trying to solve an issue with the alarm and I got transferred from person to person because no one was able to help. I made four phone calls, totaling to over 4 hours and no one was able to help. Then I …
I have contacted Brinks on THREE occasions to cancel my services and each time they transfer me no fewer than three times and ask me 417 questions about my new home, the move, why I won’t be needing their services then end the conversation …
Not a reliable company or system. I signed up for month to month because I did not want to get trapped like ADT, where I signed contract before. The person who installed my services lied I was under three years contract when I called to …
I love my system. The technology is great. I love how I can see my home’s entire day in 3 minutes using timeline app for the cameras. It is great how it integrates with my thermostat and locks. Great service too!
SCAM!!! Nothing but a joke company with contracts and sticking people with only one option and that is; paying out fully and for you devices too. …
IF I COULD GIVE THEM 0 STARS I WOULD!
Over an hour on hold every time I call them, they OVERCHARGE For sensors, …
Brinks bought out Protect America now they have No customer service! None! Cancelling soon! Remember, their customer service is non-existent!
Beware! …
The alarm goes off, so you call them right away to cancel the false alarm and they put you on hold for 20 minutes until they respond, by that time they have notified the police, which charges you $ 55 for a false alarm call. Who pays for the false alarm call? … ME ! That happened to me today.
I’ve been on hold for HOURS trying to get a refund after I canceled my contract. Their customer service is terrible. My current hold time is now 1 hour 29 minutes!! I canceled on July 26 and was billed for August. Also sent back the equipment and it was received August 7, still no refund.
Brinks Home Security is horrible. NO ONE should use them for their security needs. they prey on the elderly and their need for protection. my mom is on fixed income and signed a contract for home security. they definitely do not hesitate …
This is by far the worst security system. I have been a loyal customer since 2010 and when i tried to cancel my service I received nothing but trouble. First, they tried to tell me if I stay on they would lower my rate. Why did they wait …
Sorry to say, i experienced a few security systems through out the years…don’t like to mention the names of them…but I recently bought a house and I was planning of using the same security company that I had before in the last …
If there were a negative rating it’d be Minus five stars! I wouldn’t trust these con artists with my home security! They charged me for two months of service, even though they never installed any equipment or setup a security system. I had …
Please avoid this company at all costs. I used their home security monitoring service for 10 years and recently moved as I had to sell my home. When it came time to disconnect my service, they gave me the run around as soon as they found …
I am having the same terrible experience with canceling service. I have been calling in the past three business days. Each time I’ve been on hold waiting to speak with a rep for over 30 minutes. I am now on hold for over an hour but none is …
Customer support is absolutely horrendous. I was a customer through Nest and simply moved… at the new house I bought new equipment (left the old equipment behind for the new owners.) The simple task of starting new service on new …
Awful Awful Awful! I extended my service with a few added perks. I was supposed to receive the door lock with lever and have yet to receive it. The initial technician that came out didnt have the equipment, stated he knew nothing about it. …
My father age 90 was moved out of his home into an elderly care facility MARCH 22, 2021. I [POA] contacted Brinks customer service to cancel his contract [explaining moving father to care facility & to stop auto pay.] Brinks did not stop …
Customer service is the worst of any company I have ever dealt with. We canceled service 5 months ago in writing and completing the directed final document and payment. Yet today Brinks continues to call the business daily demanding payment …
Not please with their pricing policies. Your told to lock in your prices with a contract however they will increase prices on the back side with fees. I am not on a contract however prices keep going up for various reasons.
Difficult to conduct business.
Really bad. Were charging me $45 plus tax. Requested cancellation. They offered a $35 per month. Pfft. Once I cancelled they called back and offered $15 per month. Against my instinct I agreed and had them come out and fix faulty …
I extended my home security contract for 2years and in doing so I received a front door camera and one for the back door. The cameras were installed 2/24/21. Today I contacted Brinks regarding the front door camera was not working. After …
Brinks Home Security is refusing to cancel my service even though I’m not under contract!!! My security company was bought out by Brinks Home Security to which I was notified by email. I was speaking with the local Brinks sales rep who …
(3/3) UPDATE: I was contacted by Brinks and the situation was finally resolved to my satisfaction, which is why I changed it to 3 stars. However, I should not have gone through 3-4 different representatives and 3 different conversations …
They have horrible service, they bought out Onits smart home Alarm company and now I can never reach a live customer service person to speak to. The cameras are constantly going out but they want to up charge me so they can service them. …
Don’t choose Brinks. This company is full of scam artists. I’ve been using Brinks as my alarm system provider for several years. There are at least a few occasions every year where the equipment malfunctions and I have to deal with …
Biggest mistake i have done is contacting Brinks home for my security system. I have been on calls with customer care for multiple times over last 2 days for my refund money and no one was able to talk and get my concern resolved.. They …
This company has been absolutely terrible to work with.The equipment is a complete joke….the cameras took a million years to load, and sometimes would say there was an error and you had to keep reloading or exiting the app and trying …
Firstly, the response times and professional behavior of the monitoring personnel is very poor. Much worse, is the shady games they play to get you into contract extensions. For example, I got an upgraded main home panel device, and …
UPDATE: I’ve changed my review from 1 star to 3 stars. Brinks has reached out to me and their “executive team” has worked to rectify the issue, I’m told to expect a refund for the month and a half of service and I will not be charged for …
This company is a trap. Extremely frustrating to deal with. I made payment in March 2020 to cancel the service at my home address, they cashed my check quickly, and today, May 1st, 2020, I got another bill from them. Their onshore customer …
Switched companies 2 years ago. They are still trying to bill me. I have to call every month to remind them to cancel my account. I feel sorry for employees of brinks as they obviously don’t have any other options. Must be …
Treated horribly trying to disconnect service as we are moving. I was asking simple questions of their customer service agent about the process as it is complicated. Apparently a phone call and your code word are not enough. So odd as we …
It’s been 3 months for any reply to our security system failures & camera dysfunction.
Called this morning @ 9am & repeatedly the automatic message is “experiencing …
I signed up in 2014, called in March 2021 to ask when my contract expires. I was told it expires in May 2021, had to call five times in order for them to finally send the cancellation doc you sign via email. Was assured by a supervisor that …
So after checking to see if I could upgrade my equipment after several years of use and being a loyal Brinks customer, I was told that was not possible for existing customers. The rep could have cared less about keeping me as a customer. …
I’ve unfortunately been a customer of Moni/Brinks for several years. Why would I stay this long? Because it’s almost impossible to cancel. …
I signed a two year contract with Brinks when I bought my home. I never used the service even one time. Found out later that I was paying 2X the going rate for a service I wasn’t using. My bad and my fault entirely. …
NO CUSTOMER SERVICE. I just want to know when my contract is up so I can get a real provider but I can’t get in touch with anyone to get that information! I tried online and you can only get that info through an agent. I’m currently on …
All I can say is “If you want to talk to anyone that can help you, you better pack a lunch”. I’ve been on hold on my phone for 2hrs. 45mins so far. Still waiting to talk to someone. I guess they do this so you get tired of waiting and hang …
Updated Nov 3 2020: Edwin Q reached out to me. The agent was provided additional training and Edwin helped me out. He apologized that my old company went out of business and that there was some newness as to the equipment. Because of the …
I have had a few security systems during my home ownership. Brinks Monitronics is the absolute worst. Please learn from my error and chose any other company. If it was possible to give the company a negative score I would. …
After two missed service appointments with no call whatsoever now trying to cancel service, unbelievable ordeal to do so. So many calls and time wasted for such simple thing. Was happy with Moni now can’t leave fast enough .
Worse service I’ve ever had. Cameras not working, sensors falling, customer service is a joke. Will never use this company again.
Honestly I should have checked the reviews before getting their service. My system has not worked properly since I got it last time I tried to get it fixed the tech support told me the sensors for doors don’t work properly on …
I recently bought a home and wanted a home security system to protect my home and future business guest. Brinks offered me a package that was unmatched by any other home security company. my sales rep and his management team did a great job …
I need to have an issue resolved immediately.
We moved, contacted Brinks to cancel our service with them and they told us …
I anticipated this would be your response so I sent a hard copy with much more detail to that email address at the same time I posted this review. Your reply after I sent the email is an attempt to appear responsive. Check your email. …
Very difficult to get any customer support and wait time on phone is long. Help via text or help window is completely useless. They also don’t tell you are responsible for the equipment and have to pay also for a technician to visit your …
Brinks has increased my monthly monitoring rate by $3.00 during my current contract. I did not sign at this rate and don’t appreciate the increase which is in violation of the agreement I signed. Think of it this way. If Brinks did the …
Select Security was recently bought by Brinks. Since then, the customer service has been absolutely terrible. I have tried to resolve a billing dispute to no avail. I called on 6/2 and left a message on an answering machine. When I …
I’ve been struggling all day literally to get an issue fixed. It’s very difficult to get a hold of a live person. Then you can go through a chat that provides an option for technical support but that just offers links to solutions for basic …
I’ll never recommend this company to anyone. They are sweet for selling but for cancelling the service they are a nightmare. After more than 5 years I decided to cancel the monitoring and this company make me waste more than 40 minutes for …
They will 100% rip you off. To fix any billing issue they will want you to renew a 2 year contract. Scam artists. Horrible customer service. Avoid Brinks like the plague.
If I could give them 0 stars I would. I have been trying to cancel our service for 2 weeks now. The CS reps have been super unhelpful and even hung up on me. It took me 2 weeks for someone to tell me since I wasn’t getting their email to …
Absolutely DO NOT BUY OR SUBSCRIBE TO BRINKS EVER! First, when we were first pitched the system, there were things not told to us, like a $50 call out fee anytime we had an issue. Alps I couldn’t record everything I wanted because I would …
I called again today because I wanted to see about receiving a lower rate due to feeling that I’m getting ripped off by paying $30-$40 more compared to other customers and current deals and I don’t even have all the products included in my …
I used to have ADT and a portion of them must have been bought out by Brinks. Brinks is extremely unresponsive as I have called their support number and sometimes get the message of them saying “you will be on hold for 20 mins” I have …
Worst Customer Service.
Website is awful- can’t update anything online as told.
Text service is awful- there is never anyone who you can actually speak to for …
A Brinks technician was out to my home over 2 weeks ago to change out the cellular chip and set off a durress alarm that caused me to get a $100 false alarm fine from the city of Dallas. I’ve been on hold today for almost 5 hours, hung up …
Over 5 months I called to cancel my monitoring service which was not in contract over 2 years , 5 months later they called me that’s I owed them for 3 months past due and if I don’t pay them they go to collection agency 🤣🤣 . …
I was an Att Digital Life cust and been with Brinks for abt 2 months and the service has been Horrible. False alarms getting warning messages about windows being opened when they are closed. Very frustrated. Feels like someone is tampering with our system.
Had them since 2017. Customer service has always been friendly, knowledgeable and eager to help. Brinks can tailor your security system to your needs. Security for your window’s, door’s, garage door’s, fences, motion sensors, carbon monoxide sensors, fire alarm system and more, to include 24/7 monitoring.
DO NOT SIGN up with this company. I signed up with them when I bought my first house. Ended up having to sell the house. Was told that I still owed since they force you to sign a contract. So two years down the road. Approximately 3 months …
This is the worst company I dealt with. I cancelled my service, they told me I still owe money until December 2021. I sent a check and paid the balance up to December, they did not cancelled it. We sold the house and not live there …
A security company should be trustworthy and reliable. Brinks is neither. Their prices are cheaper but their installation is poor. It took 3 different techs just to install our system. Their customer service agents are rude and …
A security monitoring company that doesn’t even have the resources to attend its customers in a timely manner is expected to protect a person’s property? …
Had Brinks service and thought i canceled it in 2012. They were set up on auto payment from my bank account. Move forward to Sept of 2021 and i just noticed i have been paying them monthly for the last 9 years. (which i take full …
This Company has turned into my worst nightmare, their contract state that at the end of your contract you need to sign cancellation papers otherwise they will continue billing you. I tried so many times to get through and wait for more …
I am currently customer of Brinks Home, I am trying to reach their customer service since last 3 days to cancel my account, it going to automated caller and even after waiting for more than 1 hour nobody answer the call. I tried using text …
Brinks is very unresponsive. I called to set an appointment because they kept calling me saying I needed it up to update my system. It took me almost a week to confirm an appointment as they kept leaving me on hold and never responding or …
Tried to cancel account due to move and was told by Brinks that I still have 6 months remaining on a contract that I have never seen. Set up an account with DFW security in 2014. This company was purchased by Select Security then purchased …
Horrible experience, poor communication from sales guy. Installer seemed inexperienced causing me to buy new door locks etc. Service was not great not working a lot of the times and finally I decided to go another direction and cancellation …
I spent a lot of money upgrading my security system to Brinks, including the addition of a ADC-VDB105x new video doorbell. The doorbell quit working after about 3 months and just started flashing red and green. I called tech support and …
The cancellation process is incredibly frustrating. The automated system is designed to not understand when you say “cancel service” every time I call it says the same thing. Then, it transfers you to a live person, but not before a minimum …
I have being trying to cancel my account for the past 6 months! I would constantly call and be on hold for 45 minutes waiting for someone help me cancel my account. When I finally would get ahold of the Customer Service Representative to …
Terrible customer service. Trying to cancel my account. Was transferred once to the “cancellation department”. When I made contact with a person they gathered some information and then told me they had to transfer me again. I asked why that …
Have been receiving solicitations from Brinks every week for the last two months. I finally called today and when asked to be removed from their mailing list, senior customer care consultant Brianna put me on hold where I remained for 31 …
Simply put, do not use this company. After 3 yrs of service, called to cancel. On phone 28 mins, 43 secs. Got tossed between people and was asked same questions twice. Then was told it takes two days to receive a DocuSign email to execute …
Worst cancellation experience ever, with two hour phone calls, then an email you have to click a link in 72 hours later, then 30 days later maybe they’ll let you cancel. Breached the terms of our supposed fixed rate agreement four times …
Worse System, worse Tech Support and worse Customer Service!!! I haven’t receive a service worse than this. My door keypad is not working for over a month and the don’t have technicians available. UNBELIEVABLE
This company took over from Protect America and is the worst customer service ever!!!! Tried numerous times to cancel for the last 3 months and can’t even get someone to answer the phones. I canceled by mail and have got numerous phone …
Do not use this alarm company. They did not call us when our alarm was tripped by our cleaning crew. When we called to see why Anna was extremely rude. Told me that the alarm never went off. I knew it did because it automatically sent an …
Brinks home security has the worst customer service that I have ever experienced. Do not give these guys your money. I have a secondary panel that has not worked since the day it was installed. I have spent a lot of time on the phone with …
I have been calling to cancel my service with Brinks and waited 1 hour and 40 minutes the other day just to be hung up on. I am trying again today. So far I was able to request a call back instead of waiting on hold which happen in a matter …
My ring door bell does not record anything, people can walk up to my door and nothing is recording. For 4 days I have been talking to tech support, customer service and the camera still does not work. The camera is not even a year old …
I 150% agree with the these reviews. Brinks has been a complete nightmare to deal with!!! I only switched over bc I was an ATT Digital Life member. The offer was too good to pass up, and boy do I regret it! I can never speak to a …
Horrible customer support going, to cancel my service. Technicians have no knowledge for troubleshooting. Poorly coordinated processes. Unbelievable.
Should be zero stars. Our alarm has been set off 7 different times in the last year and no one has ever called to verify or send police for a check. The absolute worst part about this company though, is it’s customer service. You sit on …
Dont get brinks service. They.all about getting your money.
.I moved. They gave me the run around about paying off the equipment. Then gave.me then problem about monitor .I was on the phone 2day with this . Look at. my …
Any time you need customer service be prepared to wait 40 min to an hour. It doesn’t matter if it’s by text/message/or phone. They are ok once you get in touch with someone, but I’ve never contacted customer service without waiting close …
This company is just a rip off. My door bell camera & inside camera hasn’t work in over a year. I have made appointments for a service tech to come to my house but was told I would have to pay an extra $5.00 a month plus $50.00. This is …
Do not do business with this company. They sold my wife a home security system years ago after a crime occured in her neighboorhood by going door to door with the use of fear tactics. This company preys on people in those types of a …
I have been waiting over 3 weeks to get equipment installed. They changed my 1st appointment without telling me. The tech came out for the 2nd appointment and didn’t have enough time allotted to install so nothing was installed. He made …
No one in their right mind should ever use this company! Of all the lousy customer service experiences I have had, Brinks is by far the worst. Over the last several weeks I have tried in vain to get a problem solved. I spent over 7 hours …
If I could, I would choose negative stars. This company is the worst for customer service. My 79 year old mother was with another provider whose customer base they took over. They charge her quite a bit more per month for less services. …
I signed a contract with another company in 2017 and was never notified that it was sold to Brinks. I found out when I called to inquire about why the amount coming out of my checking account kept increasing. Many phone calls and hours of …
In January of 2018, I entered a 5-year contract with a local security company. Since then, the contract was obtained by Brinks Home Security. Last year I called the company to find out what it would take to buy out the contract. It turned …
We purchased a home last November that had an older wared alarm system in it. I called the number on the panel, East Coast Alarms, who is a Brinks dealer. They checked the system out and signed us up for monitoring, saying that we would …
i canceled my service with these guys because i was moving ….3 months later they are still billing me. when you try to speak to a representative it imposable to get through. when you finally do they move you to another person. its been 90 …
Awful. I do not recommend Brink to anyone!! When you call the customer service and stay, you are canceling your service; they will transfer your call to the cancelation department. After being transferred, no one will answer the phone. I …
The worst customer service EVER! I’ve yet to get thru on the text to chat option. I’ve had the service for almost 2 months which was transferred from AT&T Digital Life. I’ve had a few questions as I adapt to the new system. Each time …
Apparently only Brinks records are correct and the customer is always wrong. I canceled my service over a year ago. My home had a flood and I have had to sue my Ins.Co. after my home was stripped down to the studs; and removal of the alarm …
I called several times and was on hold over 45 minutes. A rep came on the phone and put me back on hold another 35 minutes. I was supposed to be transferred to another rep. That never happened, disconnected. I finally talked to a rep. about …
Brinks/Monitronics home security bought my account illegally a few years ago. The employee who sold the accounts was terminated. I should have canceled then, but I didn’t. Brinks has raised my rate over $25 per month over the last few …
I don’t often review services I use, but I echo the sentiment of many others here. The absolute worst customer service I have ever experienced. …
Currently on hold and it’s been over an hour. My mother who doesn’t speak much English signed a contract with a door to door salesman that convinced her to switch from her functioning alarm system company. He told her she would be receiving …
We were customers of Brinks for less than 30 days. We had a really horrible experience for several reasons. We had a few false alarms one that involved the police coming. The sensors were inaccurate saying things were open that weren’t. …
Brinks customer service is awful. I’ve now been on hold almost an hour. It’s like this every time I call. I’m being billed monthly for a service that was supposed to be cancelled 6 months ago because there are no installers to install my alarm system at my new home. This is how they treat 20 yr loyal customers!
I called on 03/22/2022 to cancel my service they hanged up on me. I called on 3-23-22 and they direct me to a manager to cancel the service I waited for over 1 hour and noone picked up the phone . Call again and they put me on hold for …
Today I got the most frustrating services any one can imagine. I would have been a customer for almost 20 years (this June). However, the way was treated today made me determine all the more to cancel my services. I was put hold four times …
Switched to Brinks when ATT Digital Life went out of business. They said they would put all new equipment in and they didn’t. The thermostats from other system were not compatible with Brinks and would randomly change my set temps to 85. I …
Would happily give 0 stars if I could. Just spent two hours on hold between five different people. We simply reset our wifi account and now most of our system is offline. Tech Support couldn’t get it fixed so I was told I needed a …
This may be the worst company I’ve ever dealt with as far as customer service. We sold our house and tried to cancel our service, but they would never pick up the phone and would just put you on hold for an hour+ until you just gave up. …
Terrible customer service. My system went down hard and wasn’t communicating with me or Brinks. Funny how a company that is paid to monitor your system can’t tell that it is down and not reporting any data at all. I called several times and …
Nothing but issues from day 1. In less than 1 week, I’ve had all of my sensors go offline, the Police Department wake me up at 3a on an alarm dispatch that never went off and was never called by Brinks. They lied about their insurance …
My account was taken over from Protect America. A small company that was EXCELLENT in responding to alarm signals, customer service, etc. Brinks on the other hand is All about money. A week or so ago, I received a text asking me to …
I am completely exhausted and disappointed with this company. I’m a customer for more than 10 years and we never have an alarm issue. Since two month ago we called Bc the panel start beeping and saying that has low battery. We called and …
I signed a two year contract a few months ago. We agreed on the price and then I noticed a “cost recovery fee” on my bill. It was originally $1.67 and has since increased to $3. I called Brinks yesterday to ask about it and they informed me …
My husband and I have been working to cancel home security services provided by Brinks Home. We had a contract with Protect America, our original service provider. But they were purchased by Brinks. Shortly after Brinks took over, we …
I’ve been trying to get a problem resolved with a smoke detector at my home for two days. Yesterday I spoke with a technician who determined that the smoke detector was defective and offered a discount for a new unit. I called back tonight …
If I could give a 1/2 star I would. I have had a driveway camera since Oct 2021. It has not worked since I got the camera, customer service reps hung up on me several times and they thought it was funny. I even heard a rep laugh at me …
I am in total agreement with all of the negative comments regarding Brinks Customer Service. I have tried for several days to cancel my service with no luck. They consistently put you hold for an extended period of time until the phone …
I just want it to stop. I’m trying to cancel my service. I own the equipment from when I signed up for service in 2012 when the company was called Monitronics. Even though I never signed an updated contract with Brinks, I am being told …
Price gouging, contract breaking. Going from $78 per month to being offered $17 after I told them I’m quitting says a lot about how they over value their product.
If I could give 0 stars I would! I have been with this company for 5 years and no longer had a contract. I was planning on moving back at some point. The cancellation process is horrible, I have called 5 times and spent hours on the phone. …
I had to do a 30 mins cancellation interview to cancel my service. The rep assured me that they contract would be cancel when it’s up. Instead of canceling my service when my contract is up, they renewed my contract for another 12 months. Don’t ever get service with this company.
ABSOLUTELY THE WORST CUSTOMER SERVICE EVER!!!!
Another previous customer of Protect America for several years and never had an issue. BRINKS has been the complete opposite.
A COMPLETE NIGHTMARE!!!! BEWARE……..
I’ve with no system in my house for 4 already and brinks still taking my $$out of the bank because it’s a contract I’ve calling them to come and fix it and they said someone will come and nobody shows up tired and sick of them!!
Absolutely,TERRIBLE customer service. Have been waiting for issues to be resolved however still waiting
10/04/2022 – possible technician will call 11/08/22 …
I would leave a 0 star if i could but it’s not a option. I’ve only had this system about 4 months and i have had nothing but issues. They send somone out to fix problems and charge me for coming out. I have ask to speak to a manager every …
Can’t ever get through to cancel. I had to stop payment on my card and contact the Better Business Bureau just to get through and speak to someone.
Terrible customer service. I scheduled a service call and they never showed up. The agent didn’t put me in the system. Had to wait 2 more weeks for service call. Didn’t show up so I called. Was told technician canceled my appointment but …
Brinks is awful, camera clarity is awful, they don’t come with doorbells, and every video is lagy and delayed atleast 30 sec. I just tried to cancel my service, I offered to give back the product and they and they said no. At first Brinks …
Brinks is an ineffective security system. They are capable of installing a system that malfunctions but they are not capable of fixing or removing it. I’d recommend Brinks if you’d like to get a garbage keypad installed overtop of another …
RUN! They will not let you cancel. Refuse to send you to the appropriate department end service. I tried cancelling on their website through chat. Through email. No reply. Cancelling my bank account was the only way out.
Communication with customer service is awful. The website is very much useless as you cannot make any changes you must call to speak with an agent. The chat option on the website is less than ideal, providing minimal access to changes or …
Ever since they bought out Protect America I’ve had nothing but trouble and nothing works. If my alarm goes off, I never get a call or anything it just goes off until it eventually times out. They’re the worst!
They are awful. Had AT&T for 5 years. No problem with my equipment or service. Had to change because they was getting out the home security business. Had Brinks since April 2022 and my system is always giving error messages, two of my …
I think that Brinks Security systems tend to run smoothly and without incident. However, their customer service is one of the worst I have encountered. Recently I tried contacting the “Loyalty Team” at the suggestion of a phone …
They sell you and promise you a $20 per month monitoring package, and end up charging an extra $7 dollar “cost recovery fee”, when you ask the customer service about this hidden fee, they will educate you where in contract it is, and they …
I’ve been with this service for 30 years and have them at two homes. Today for the second time in a month I was either on hold for an hour and spoke to three people. The first person couldn’t speak English. The second person was polite but …
My skybell camera has not been functioning properly, the technician had me purchase a wifi extender which still hasn’t fixed the issue, I call back again and the second technician I speak to tells me the skybell camera doesn’t have a live …
Unfortunately there is no zero star. Otherwise that is what is company deserves. Bad company and poor customer service. There is no way for you to cancel service than to be redirected to customer service where you are put on hold for hours. …
Don’t walk, RUN! from this company. I have had the worst experience since I made the unfortunate decision to go with Brinks for my home security. The contract is trap to get you to pay for shody service for two years. Nothing works …
Terrible customer service, do not use this company! They refused to credit me after I moved & stopped service, they continued to auto debit my checking account. I called over 7 times to try and get these fees refunded. Spoke to a manager …
They made sure to talk about the FIVE YEAR contract VERY quickly. I had no idea I was even in a contract until I tried to cancel. Then they charged me even though I didn’t install a doorbell camera. It’s been a month and a half and over 8 phone calls and I’m still waiting on my refund.
After months of trying to get my system to work correctly and hours on the phone. Brinks finally agreed to cancel my service. Two months later they are still sending my bills, for service and for equipment I never bought or received. When …
I’ve had non working equipment since before Easter! I’ve had to call at least twice a month or more! My cameras keep losing connection, my doorbell camera stopped working. I got a replacement and send in the defective camera and then I was …
Worst and just try to crook you out of your money plus add contracts to you. Please listen don’t ever fool with Brinks Home Security. No service but billed. No communicator. Hang up phone on you. Just lie to you .. not kind company …
I do not recommend Brinks Home security. We have been customers for over 10 years and out of the blue our system stopped working. So we called tech support but they couldn’t get it working over the phone. They informed us that they …
Like many others have noted, my attempts to cancel my contract with Brinks and ensure it is not renewed have been an absolute nightmare. I submitted a complaint with the Better Business Bureau, and since February have attempted calling …
“Very creepy and unprofessional company. I was signed into for 3 yrs contract without letting me know in advance. Very horrible customer experience” …
Very disappointing company. I was a customer with them for more than 10 years. When I had a dispute over a $5.00 billing charge, they did nothing to address. When I wanted to upgrade my system, they tried to charge me more than if I was …
Horrible company. Two years after cancelling our service with Brinks, I have received a debt collection letter stating that MRS has bought my debt from Brinks. I cannot find any notification from Brinks saying that I still owed them money. …
Very possibly the absolute worst company I have ever dealt with. I was with Protect America starting back in 2016 and loved them but when Brinks took over everything went downhill. They had me upgrade my system to 3G/LTE and ever since then …
They really deserve no STARs. I have been with them in excess of 10 years. My rate increased. I contacted them they claim I signed a new contract in Feb 2022. However they cannot send me a copy of it. I spoke with someone whom called …
We purchased a home. They had Brinks installed. The alarm kept going off (silent) and police kept arriving at my house. I called twice to only be left on hold for over 40 minutes. What the call was finally answered, they were very pushy to …
First of all I don’t usually give ratings. But!!! I feel taken advantage of. We bought our house last year. Arkansas Security (A.K.A. Brinks) was there, specifically Reed was there when we took possession. He told us that there was no …
Worst customer service. I can’t count the number of times I have been disconnected. They will not resolve any of my issues and hang up on me when I call in for service. I have called in numerous times to cancel my service and they hang up …
I never signed up with them in the first place. They took over my previous security provider without my knowledge. I called in to cancel end of March 2022 before the next month’s invoice. They messed up my email address and I finally got …
This has been the worst customer service I have ever dealt with!! Security system is pretty good but their customer service is awful! My credit card was charged 3 times after I received 3 messages of “we can not process this payment at this …
Nightmare to cancel service
They have no problem taking your money but cancelling account is ridiculous. I called twice over two days and was on hold for more than 30 minutes each time. …
Was with Protect America for 7 years with no issues. Brinks takes over and allows my system to go without being monitored for a month and still charge my account. I call to find out I needed a new wireless module that I feel they should of …
Trying to speak to a customer service rep is an awful experience. I have spent half my morning trying to speak with a live agent. Each time I’ve gotten an agent online they have hung up on me. They acted like they couldn’t hear me. My issue …
I canceled my service with Brinks in October 2022. We followed all directions, fillled out all the forms and completed the docusign requirement. They continue to send us a monthly bill for their service, 4 months later and informing us …
This is my first google review but I need to share with others NOT to use brinks home service! Their call center is very unprofessional, they transfer you person to person and no one wants to take ownership. We used them for 4 yrs and when …
AT&T Digital Life customer. AT&T sold out to Brinks. Signed on with Brinks. Have to have Brinks equipment installed. Made appt. for Aug. They failed to show. Had to make appt. for Sept. They failed to show. Same for Oct., Nov. & Dec. All no …
I haven’t had a system or cameras since March 2021 and every time I’ve call to cancel my service, I receive a different answer. On top of not being able to cancel my service I have to wait over an hour because they can’t assist me by text. …
I called to cancel my service. The customer associate was condescending and combative, claiming that I was under contract that I “verbally consented to”. I was informed I cannot cancel without a 1400 dollar buyout. I have never been under …
If I could give Brinks a negative 1000 review I would. Brinks failed to notify us of a necessary system update leaving our home un protected. Our home was broken into and we suffered thousands in losses due to Brinks negligence. They wouldn’t even refund me the 2 months of un connectivity.
Cancellation of monthly service is extremely difficult and frustrating.
My monthly rate increased without notification, equipment has aged, 11 years. Monthly fee does not include repairs or replacement or cost of a basic service …
Your technician canceled twice install doorbell camera on September 10 and again 17 . I personally lost 2 days pay to be there . Now they tell me they can’t come sometime sometime in October. So now waiting for a phone call from the …
Brinks Home Security is a total scam. Every time they come out to your home they extend your contract without telling you and they add the months on top of your existing contract. If you try to cancel they keep moving you from person to …
Worst experience ever! Signed up with Brinks over 6 weeks ago and after 3 no show install appointments I called to cancel the account. They said it would be 24 hours for me to receive a shipping label to return the equipment, never came. I …
I have been without service for 11 months while constantly calling and trying to have my service restored and the technicians do not show up and if they do they don’t complete the job. Dissatisfied in Bayon Rouge!I have paid for service and gotten Nothing but the run around!
This is my first time ever leaving a Google review but this is a matter that calls for it. Sales reps are Incredibly disingenuous. Atleast that’s what I’ve realized after the fact of trying to cancel my account. They signed me up on a …
if i could give a ZERO star i would. This has been one of the WORST experiences of my life. Since July 2022 i have been trying to get this issue resolved. they have me locked into a 5 year contract that cost me $3k to get out of. i was with …
Worst Customer Experience ever!
9/6 – Crickets ….- Jamie at Brinks states in response to this review 8/31 Brinks will contact us “in 48-72 hrs” regarding this post – did Brinks attempt to, …
ATT exited the security business and turned our account over to Brinks. System was installed and technician left all the old equipment for me to dispose of. Very wasteful. New system requires 2 codes to unlock and disarm. They didn’t put a …
I would not recommend this company. I called to cancel, because after reading the website I thought I had 30 days to cancel. Nope, they make you contract with skyline, and skyline only gives you 3 days to cancel. The security system is …
If you are smart you will not sign up for Brinks. Please take my advice, don’t sign up. Their contract is impossible to get out of even when it is their fault. They literally wired the unit wrong and then charged me to fix it! They also …
Moved out of my house in July and stopped paying for the alarm service. 6 months later I have a $724 bill for a service I didn’t receive in a house that I didn’t live in. I called and was on the phone for 50 minutes and they said “I signed …
Beware of Brinks Home Security!!!
I bought my home in 2020, which was equipped with a Brinks Home Security system. I had a home security system with another company, however, since this system …
Horrible experience with Brinks customer retention. Incredibly disrespectful account managers who are rude and unprofessional when working with long-time customers who are moving/ canceling service. They make it incredibly difficult. So sad …
Would not recommend brinks i would give them zero stars if i could. I’ve had the door sensors fall off most of my doors and when the smoke detector went out I called to buy a new one, they said they would mail one out to me, a month later I …
This company has unacceptable service. I have had it and the cameras with monitoring for a little over a year. At least every other week a camera goes off line without any power or internet disruption that would cause it. When I called and …
Reported to BBB as they’ve been taking my money for nearly 5 months now but will not upgrade my panel. I had LiveWatch Security for 5 years before Brinks took over. Since then prices have been going up about 3-5 dollars every few months and …
If I could give negative stars I would. Read the online reviews everywhere to know this company is a scam and should not still be in business. They refuse to send electronic cancellation of service requests, they refuse to do the work on …
Transitioned to Brinks when previous security service discontinued their service. Nothing has been the same! I have never received a statement by mail or email, even after multiple calls. A defective door sensor took multiple calls to …
Horrific. Their control panel completely stopped working. I waited on hold for 45 mins, then finally scheduled someone to come out and replace the panel. That person no-showed. They called back and rescheduled, I took another day off of …
I have been with Monitronics since 2003. Panel has messed up 4 times this year. Blue or black screen. They are wanting to charge me stating not having a contract and I need to renew! Why would anyone renew for a defective problem???? I …
Edit to address Brinks’ reply to my review:
Brinks gives a generic response to all negative reviews to make it seem as though they care about resolution. I didn’t have to contact the social media team to …
DO NOT GO WITH BRINKS!!!! Again do not go with brinks!! This company will lock you into a long term 34 month term knowing their service is horrible with no way of cancelling. I was told my monthly charge would be for 29.99/$30 a month and …
UPDATE: I thought it couldn’t get any worse. I just noticed that after confirming my cancellation in February, Brinks decided to resume billing me $50+ per month in March! We don’t even have any Brinks equipment. I called them so they would …
Installed system 9/7/22. Stop working 9/7/22. Phone support was very unprofessional and had no knowledge of system. Have spent over 4 hours on phone trying to get assistance. They scheduled a tech. to visit on 9/15/22. Would not recommend Brinks.
Good luck getting your account canceled!
I have been going through this cancellation nightmare from the past 10 days with no luck so far. Every time I call their customer service, they would simply say …
Watch out! They raise your rates super high when your 3-year contract is up. They don’t appreciate you being a long-time customer and because you just don’t want to be in a contract for the next few years, so they just keep raising the …
This company has the worst service. The technician no show for the first installation, then I have to wait for a month for the next available date. I called at 8:51 AM to confirm my appointment and she said the technician will contact me 30 …
I was a customer of Protect America, no issues at all. Since Brinks took over a year ago, they started charge fees on monthly price, even though i signed a multi-year contract! Calling their customer service is a total waste of time. …
Nightmare experience. They tell you installation will be free, then when the installer shows up, they try to spring a bunch of additional expenses. Then, when you cancel, you can’t get them to credit you for the money you paid. STAY AWAY …
I do NOT recommend this service to anyone! Our system has had multiple malfunctions daily, ranging from sensors going offline to smoke alarms being disabled. Customer service is unable to troubleshoot so you’ll need a tech to come out and …
I tried to stop service with Brinks Home. I could not because Brinks needed to update my 3G system and I was in my opinion fraudulently fooled and I think they misrepresented to me the fact that if I had this work done that a three …
I’ve had the system for 17 years and had nothing but trouble out of it for the last few. every time I try to get them to come out it’s a 45 minute wait then two weeks to get them to get here and half the time they don’t fix anything. my …
The worst security system ever. They never showed up for the installation. They deliver the equipment and never installed it and when I returned it they didn’t refund me the money instead they placed it in a credit account and lied about …
I have been trying to cancel my service for 6 months, the were supposed to send out a email to cancel the account. I was told the account was not canceled because there was a balance due of $97. However just a month before I paid $330 to …
I am one upset customer. We had a scheduled appointment to get cameras installed on Saturday. The tech that came out started at 8:30 in the morning (left at 3:30 pm and never completed the job). He disconnected our doorbell and set the …
Everything said in the 1 star reviews are true. Had to switch from at&t and regret every minute of it. Took over 2 months to get my system totally installed and have had numerous issues with the app too. Worked with tech support for 45 …
Should be 0 stars, the customer service is trash. I Have a new warranty contract for my Brinks home security system. One of my sensors are low battery, If it was a regular sensor I would of done it my self but since this was built in …
Go look them up on the BBB! What we went through is exactly what is being reported to their site. They are currently 1.6/5 on the BBB and what I describe below is what is listed on their site. Buyer Beware! …
Don’t use this company! Worst customer service ever! I hope you have a better experience than I have but good luck because you likely won’t. I was a customer of Brinks for almost 5 years and have never experienced anything as difficult as …
They circumvent their agreements with large tacked on fees. I’ve been on a 5 year contract for 4 years now. I already had to call a year ago and dispute a rate increase where they discreetly stopped giving me the agreed upon rate. They …
THE WORSE security company ever!! I have not been able to use system since it was installed! The cameras started off line! I even purchased a higher speed internet at my expense and they’re still off line! Rep said cameras were free…LIES!! …
UPDATE: The reply from Brinks to my review could be from a bot, since it is the identical reply they use on all review sites and social media. I replied by email and never got a response. Once again, the technician didn’t show up today for …
If I could give them zero stars I would. The tech was a no-show to fix our office equipment twice. We cancelled service and switched to another company. Brinks tech showed up two weeks later without an appointment. We cancelled in July and …
It would have been more cost effective to be robbed by an intruder than it was to have this service. Over $600 a year for pretty much nothing. Overpriced and the poorest quality equipment with limited functionality, and a nightmare to …
I have been a customer of this company for nine years since the company name was monitronics (Now owned by Brinks home security). On August 11,2022, I had to move to another house. On August 15,2022 I called the company because I had to …