Sold through agents and brokers, Bristol West insurance products provide customers the security of a comprehensive range of automobile … See more
Read More| Friday | 8AM to 4:30PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 4:30PM |
| Tuesday | 8AM to 4:30PM |
| Wednesday | 8AM to 4:30PM |
| Thursday | 8AM to 4:30PM |
900 S Pine Island Rd Ste 600, Plantation, FL 33324
BRISTOL-WEST INSURANCE is THE BIGGEST RIP-OFF. They are The Biggest Crooks in the world for Over Charging you for Auto Insurance. Go to PROGRESSIVE INSURANCE INSTEAD for 1/2 the price Guaranteed ! ! !
All I wanted was insurance current insurance card.Been waiting no insurance card yet.Please expedite so I can get my car tag. The lady at the tax office wanted one.
THE WORST insurance company. They paid out a hit and run claim and my car was parked in the driveway AND had no damage to my brand new car! DON’T DO IT!
Worst company, wont cancel, and then asks for documentation, and then told me that wasn’t good enough, I paid for 2 months after trying to cancel. Then they told me i was wrong. The supervisor wasn’t any better help either, HORRIBLE COMPANY, STAY AWAY
Just wish my premium would go down, when I’ve been with them 4 years and every renewal seems to get more expensive!
They love to charge late fees & also customer service has no idea what they’re doing. It’s such a joke…do NOT get this Mickey Mouse insurance!
They are the reason my loved one’s license are suspended because they didn’t send in a letter.
Poor communication. Have a active claim going on and try to reach the agent but never received any respond. Will never choose this company again
they’re not solving my problem, and they’re making it difficult for me to repair my car, and they don’t want to pay for the car I have to rent.
Bristol west is by far the best insurance company iv had so far and definitely have the best rates around
If use this company YOUR AN IDIOT .Less than 2 months I got two threatening letters Both without a call or offer of correction
all their fault. They are very low rated , robotic millennials …
It is the worst company ever. I had to switch to another company because they increased the premium without any justification. Once the policy was canceled, they made an automatic debit of $ 200 without any authorization. They stole my money!
Terrible company just go to Geico.
Good people but they always give me late fees.😑 …
employee name is – Joanna is a sucks employee. she trying to blame on me since she took claim from me. She doesn’t have any right to say whose fault it was, she trying to defend her client and she don’t understand whats my question is. sucks service ever.
This place claims to have deposited insurance money into my account after I was hit by one of their customers. They money has not come thru and they claim its nothing they could do about it. I’m like 99.9% sure that this company is a FRAUD!
These idiots are the worst. They will “cancel” your policy and leave a cancellation fee on the account, which will go to collections if you don’t call them back (despite having called them to cancel and them also having your card to charge on file). Huge scam. Talking to their customer service is an ongoing hoop-jumping joke.
Best group I have enjoyed my time with you
Terrible. I cant even write everything wrong they have done. I would be better insured with The General.
This is a terrible Insurance company. They will steal your money and give you absolutely nothing in return. Also, if you live anywhere in Douglas County Ks. Beware of Metcalf Insurance (Pam Metcalf)!
I agree with all of you who rated a 1 star!! Worst insurance company ever! My car has been in the shop for 2 months now. Same run around, nobody ever returns calls, they state they have never had this type of issue before, blah, blah blah!!!!
Good pricing for auto insurance
Bristol west is a scam company that over charges, and hangs up on you when you ask for a manager.
I really like this company, I will be with them for 6 months and I will definitely renew my policy with them.
Great company.I definitely recommend
Save yourself the hassle or the stress. Having no insurance is better than having this insurance. I’m currently going through a lawsuit because this company likes to look for reasons to deny any claim. But they want to take premium cost.
3weeks still no help!!! Worst insurance company ever. Adjuster didn’t call back. Supervisor doesn’t respond
Jena Farley is the best agent! She got me auto insurance at a low rate and is continuing to help make it go down! She was very helpful and I’m forever grateful
They messed up on setting up my auto pay. Insurence wasn’t payed for 2 months and they canceled me off policy without emailing, mailing or calling.
They are a huge scam run by some very bad people that are not from the USA. THEY ARE CUT THOART
I was with them for 3 years had multiple problems with them raising my insurance price randomly finally had it called another insurance company literally saved $140 and got more coverage then they gave me.
This is the worst company I have ever dealt with before. To say the least, they suck. My energy is drained from fighting with them nonstop to even go into detail about this nightmare of a company.
Awful service when one of their customers rear ended me while i was stopped in a mcdonalds drove through. Accident was not my fault. My Calls were never returned and they are slow to get anything done. Steer clear of this company. God help you if one of their customers hit you.
Do not get this insurance
I would rather stay without one than getting BW again
DO NO USE THIS COMPANY these guys are frauds. Cancelled my policy after they hiked it up more than 120 after the 2nd month 0’d out my balance and now out of nowhere I have collections for more than 167 for “fees”
This company is the absolute WORST!!!! Charges my card when I had already cancelled and they don’t want to give me a refund!!!! It’s been an on going of about 4 months!!! And they just keep giving me the run around !! They don’t even …
This company is horrendous! The customer service is deplorable! Whatever you do avoid filing a claim because they will definitely do everything they can to get out of paying out.
Gave the best rate out of the other 10 places I got a quote from
I’m very satisfied with the customers service as well as my agent they are so helpful and always ready to answer any questions and always response to their voice/e-mail very quickly I am more then happy to recommend other to this company I …
Side swiped last week by one of there customers. Damaged rims and tires. The adjuster Angelo Duval who has taking a week to get back to me only goes off the pictures and cosmetic damage. My rims are bent and who knows what else he says the …
It’s the best insurance company in the world. They help you
Be careful. This company is a fraud business. Worst insurance I’ve ever had in my life. Wish I had checked the reviews here before getting involved with them
The worst insurance I ever had!!!!!
This is the worst insurance i ever dealt with.theyre always change your payments and raises you price up for renewal.i spoke to a guy bout why my rate when up to $200 for no reason and his answer was..Florida insurance went up ,i mean this …
The worst insurance company I’ve ever had they will be losing my service my vehicle has not moved since March 13th during this covid-19 I’ve contacted my agent several times not once several with a reply to say Bristol is not offering discounts. SHAME ON YOU I would NOT nor NEVER recommend this company
Charges a fee if your credit card is declined same day you have to pay your insurance which is wrong. There should only be a fee if your payment is late. It brought my credit score down by 10 points.
The right hand doesn’t left hand is doing. Bad Company !
Thankfully I don’t have this for my insurance BUT I made a payment for someone else (payment was $281.) since they only have third world payment options and they deducted $600 from my account then only offered to credit the persons account …
This insurance is honestly okay it’s the cheapest option I can afford right now with full coverage. I’ve been in two accidents so that can pretty much give you an idea on how much I pay . The only problem I have is the insurance constantly canceling my auto pay .
So far so good but i had a 2002 excursion v-10 with pip for $149 month but now i have a 2014 kia optima 4 cylinder n they up my insurance to $260 month…really….u do da math on which will cost da most to repair in a incident..100% iron or fiber class
This company has terriable reviews their not a good or honest company and. they find ways to worm their way out of paying claims if all these ppl that i been wronged by these company get together and file a claim with the Better Business Bureau something can be done very crooked company
I payed for a policy yesterday and realized I could’ve gotten cheaper insurance elsewhere, I tried to cancel it today and it’s as if they are playing mind games with me, every time I call someone is telling me something different, one woman …
If I could give them less than one star I would. The absolute worst insurance company to have. They have hidden fees and the customer service is even worse. They tell you one thing and do the complete opposite. I would not recommend this company to anyone. After my policy ends I will be finding a new company.
They gave me a new policy even though my original lapsed at a lower cost than everybody else. Can’t complain
Terrible experience to give you a quote for one price then they triple the price because you didn’t do something by email or by their website without any of their your knowledge of what you have to do it’s all a scam
They charged me for more money than we accord and their agents are not clear either, be careful with this company
Insurance rate never goes down, just the same but havent gotten any accident, so cant tell if theyll even do something about it…. …
After 1 of their insured customers have hit our truck, having them do the repairs has been a nightmare. They put aftermarket parts on the truck and with the money they saved has the nerve to say they aren’t fixing the mechanical broken …
As an owner of a body shop, this company is god AWFUL. I have a 2014 Dodge Charger here for repair work and only one airbag blew, $2500 worth of damage and the car is worth $14,000 and they refuse to give money for the repair. They are only …
Worst Auto insurance in the entire USA. Cheap and very conniving. My car was stolen and things were hit scratched and messed up. The claims agent Patricia Holly was the worst. She lied and said that my car would be fully repaired. When I go …
The worst insurance ever. They are liars they give you.a quote then charge you something completely different and if you have automatic payments you’ll never see that money again. Very rude and unhelpful. Do not go with them youll regret it. All they did was cause me stress and took my money.
You’re better off trying to get the at fault party to pay you out of pocket. You would have a better chance without this company and more communication. …
This is a HORRIBLE company who will steal your money, refuse to cancel your policy, and NEVER be helpful in ANY situation you find yourself in. They will require documents that they will not tell you about, and then say it is not their …
I do not recommend this insurance company.
The company misleads in its representation of actual insurance. They have stuff hidden in the small writing to where you think you have full coverage insurance …
They are money out if your acct without even signing up for them just inquiring. Now they won’t give back .can imagine what they do if you had them and got in accident -10 don’t use them
Always cancel my policy when they never took the money out my account Then had the nerve to say my bank put a stop on my bank account. How??? Then they tell me I would have to pay more then what I’m already paying??? This company is Fraud! Leave now as soon as you can.
this is about the worst company you could ask for whenit comes to insurance, set up a policy for my daughter for 253.00 a month with automatic drafting from her account , the drafted 427 dollars from her account and told us we need to …
Ripoffs! Even after you cancel, they will keep billing your charge card, cancel your card, they will cancel your policy after 2 weeks for non payment and send collections on you for the 2 weeks even after you canceled months ago. …
Not only claims department is closed on Saturday… but when I call to speak to someone today I was placed on hold for 30min so they can transfer me to my adjuster which didn’t even answer and they gave me a run around talking about they …
I’ve never had this insurance in my life but I get a letter in the mail from this place stating that I owe them over $200. SCAM
If I could give them no stars, I would. I was hit by a guy insured by them on 3/16/17 and I reported the accident to them that same day. Ryan, the claim representative I spoke to said they would try to contact the guy who hit my car and if …
I have a new auto policy with this company in which my maiden name was put in the policy. I had my name changed on my license to my marriage name so my license number also changed. I called them to update this and to get a commercial …
7 days into the new policy I was in an accident with an uninsured individual. I reported Friday spoke to Larry Lacayo and his supervisor James Welch insanely fast, professional and knowledgeable. On Tuesday inspection done by Alberto …
They charged us for 2 years for a car we didn’t have, and they won’t refund us. I’ve sent proof from the dealership, a handwritten letter, I’ve spoken for 25 hours on the phone with reps. They owe us 4,000.00 and will not refund us.
This is one of the worst Insurance company.I had an accident claim. their drivers had a stop sign and I had the right to go straight but their drivers did not stop for me to go and the accident happened. Now their agent is telling me that …
Absolutely horrible customer service. Charge a relatives credit card without permission, would not issue a refund. Cancelled our policy after they issued the refund. Make sure to NEVER work with Scott… lied over and over about having …
I cancelled my policy the first month that I started and they send to me a refund of the pending money that I hadn’t used, then they got back that money from my bank due to a stop payment to that check. They still charging the money from my back every month and when I call them they do not have an answer
I have been trying to get a hold of my adjuster about my claim for a month never answers my call or returns any calls!!! Finally I call a supervisor she had another adjuster call me and the same thing 2weeks later the 2end a just does the …
Worst insurance I’ve ever delt with. I pay $300 a month for liability alone and they can’t give me a few days extension on my payment.
Worst experience ever. Fighting for months to get my medical bills covered after their policy holder rear ended me. All of my bills have went to collections. My adjust AND his MANAGER refuse to return my call. I have asked 2 times for a new adjuster and they refuse. They are the absolute worst. Getting a lawyer today.
OMG….how is this so called Auto Ins Company still operational with soooo many very bad complaints?😳
Can’t SOMEONE report them to the Better Business Bureau and have then …
I recommended ppl to come to adelsa, great customer service and great prices too!!! I highly recommend this place if your looking for a used vehicle these ppl will hook it up for you!!
They did not want to credit my money for a month of Insurance that I did not use. They asked me to provide proof of my lease termination which I did. And they refused to accept it as valid proof. If they can get away with keeping your money they will.
The gentleman I spoke with was extremely helpful he got me the best price on car insurance. I would be highly recommend this place for your next insurance company.
I believe I have found the worst auto insurance on this planet and it’s called Bristol West Insurance. My elderly mother in Florida originally purchased Farmers Insurance and her policy was transferred to Bristol West Insurance. …
a guy who had their insurance side swiped my car 4 weeks ago. he changed his story when his dad showed up and told the cop I drove into him when clearly the cop knew he was at fault. my car is has been ready to be picked up from the shop …
Totally un acceptable!! Have auto insurance for years, no claims no tickets and get a 25% rate increase due to the cost of medical expenses in the state of Florida!! BS – insurance is out of control!! and then I’m told ” sorry your not …
Worst insurance company ever in the country. Started with them in July of this year,and they charging me more money every single month. I’m actually over 200 dollars than the price I was quoted when I started.It has been only 3 months with …
This insurance company is awful. I was involved in a car accident and my claims adjuster Katrina Perry and her supervisor Jason Leone are awful Employees and no type of customer service. Katrina does not return any of the phone calls or …
A Bristol West client back into the door of my pickup truck while it was sitting still. She gave me her insurance information and I turned it into Bristol West. Bristol West got back a hold of me and said they could not cover my truck due …
This has to be the WORST insurance ever, they over charge you, ur rates don’t ever lower no matter how long you been with them, as a matter of fact mine went up even though i have no tickets or accidents. I really recommend to not go with this insurance!!!!
This company does not care about their customers. They have poor communcation and take money out of your account without notice and the customer service gives you lies and just tells you wrong information to get you off the phone. …
NEVER DO BUSINESS WITH THESE PEOPLE!!!!!
I paid in full for a six months, on the fifth month I sold my vehicle, contacted …
SUPER BADDDDDDDDDD CUSTUMER SERVICE
THE ADJUSTER DANIELA HORRIBLE NEVER PICK UP HER PHONE
I am going to speak very frankly. If you have any other choices for insurance companies, please utilize them. This “company” is atrocious from their non-existing customer service to their billing system that spits out random bills with …
Bristoll West remains the cheapest and the best mom and pop insurance in the area I would recommend it to anybody. If you want to save money Bristol West is the company for you
The adjuster assigned to my case is Luis Lacayo and he is veeery hard to get in touch with, outside of him contacting me. If I didn’t talk to him when I called, I wouldn’t be able to get anything done. BWIG sent me a check but I still have …
Bristol West Insurance will change your rates without informing you. From my experience it has always gone up… substantially. They send mail to you but it is too late to contact them. The direct deposit out of your account is …
Because they are very Rude and Very Greedy . Refuse to help in any way. Say you were on Disability? Your past due date was the 30 the on month. Your Benefit Check doesn’t arrive until the 3rd.??? You notify them? Reply is: We will send you …
This company is a complete SCAM ‼️ And I will be reporting them to the BBB. Your policy premium be one amount ( which I make sure to screen shot everytime I log onto THEIR SITE) but days before it’s time for them to take the money from your …
Very disappointed they have no kind of understanding whats so ever! They will not process your payment on time and blame your banking account for it so they can charge you more! This is by far the worst insurance company you can have!
Seems like a decent insurance company, we shall see guys.
Would not recommend. I updated my bank details when I renewed and even ticked a box that said “use for future payments”and they still debited my old bank account. Customer service is no help and only regurgitates “company policy” . The …
We were side swiped , both of us have insurance through Bristol. Took forever to get ahold of the adjuster( no customer service on the weekends or past 4:30 on the week days). We left messages, sent an email and NOTHING. Finally ended up …
bad customer service. worst insurance ever especially when you need it (i.e an accident). it is cheap but id rather pay geico for better quality, it is THAT bad. DO NOT GET!! how are they supposed to do an estimate over pictures without …
I signed up with this company because it had the best prices. Now this month, my bill is $100 more due to promotions being removed that I was never told about. They were promos that I wasn’t told about, nor did I qualify for, and I feel …
Worst insurance company ever. They will add a dead man to your policy, whom you are not related to, then say it’s on you to provide them with information that he is dead, and not in your household….. Then when you cancel your policy, they will still try to make you pay for it.
This is the worst insurance company I have ever had to deal with the people on the phone are great don’t get me wrong but the way that the company handles themselves such as age limit wise for 25 year old people for their insurance to go …
One of the most inept auto insurance company. Poor customer service, poor handling of complaints and poor attitude. Please don’t use them. I have been trying to remove a car from the auto policy which was returned last year in August 2018 …
Every few months or so I get a cancellation notice from them for “late payment.” My bank statement always shows the withdrawal went through. When I check my account with bristol west suddenly my auto pay information was removed from my account? They do this all the time and representatives never have an answer.
Rip off of a Company! I called today because my policy is magically increasing $10 every month! Never fails! I have proof of my payment schedule but according to the customer rep who I talked to he stated that I am charged $10 extra per …
Even though I canceled with them they continue charge me the first month and are trying to charge me another feee
This insurance company is scam! My insurance keep getting higher. I don’t know why, even though Im not getting involve in an accident. It’s not just making any sense why it’s increasing.
My first time having an accident so I didn’t have any expectations but reading reviews I was skeptical. I told my agent my worries and he was right! every situation is different. My experience with them was not bad and they assisted me as they should. I got estimate as quickly as possible and my rental reimbursed.
DO NOT INSURE WITH THIS COMPANY. If I could give negative starts I would. I would never have such awful insurance however the person who hit me did. Bristol west claimed 100% responsibility and then basically wanted to rebuild my car with …
These con-artist will screw you over a semi truck driver almost killed me and got me injured and they paid to fix his car when he rear ended me and was at fault. 2 months later im still out of a car and never reimbursed from bristol west or …
$350 for full coverage on my car . You wish Bristol , I’m switching to Geico . You have been shady from the start . Time for some class action people , and potentially some raid spray for these roaches since they are robbing people left and right and think they cannot be touched .
Horrible insurance company, their irresponsible driver hit me almost a month ago and they haven’t given me nothing. Not even a phone call, even when they do I get bad customer service. Guys name is Vincent cocho, he acts like it doesn’t …
I put a credit card on file for automatic bill pay, EVERY MONTH I GET A LATE CHARGE FOR THE LAST 10 MONTHS , MY LICNSE GOT SUSPENDED FOR A $1.83 payment that was made up after I paid my policy’s term that up costing $400 to re instate my driver license.. JOKE
Disregard the negative reviews. The lady I talked to about my insurance issues was more than helpful. She even took care of sending my info to the DMV while I was on the phone. …
Bristol West is the worst insurance company that I have ever dealt with! Decided to cancel after needing to make a claim and realizing what a horrible company they were to deal with. Our vehicle was stolen but they treated me like I was the …
Was a customer of theirs for two years and because I was rear ended in an accident they canceled my policy before my payments were even up and neglected to notify me so here I am driving around for a month with out valid insurance come to …
Worst insurance company I have ever been with. Saving a couple bucks is not worth the amount of time they take to repair damages, the lack of Organization, and communication. I had an accident a month and a half ago and nothing has been …
I’ve been with this company for almost a year.
When the pandemic started my payments kept going NSF. I kept receiving a notice saying my policy was going to be cancelled because of an NSF. …
Very sketchy company, I was just told 2 different cancellation charges one being 96$ and the other being 120$ and as of now my entire account is a Trainwreck. In Florida we do not have cancellation charges or any fees for that matter to …
Worst experience trying to get my vehicle repaired that their insured damaged. My attorney office called and I’ve called to speak with Nicole Rogers no returned calls at all. Spoke to her supervisor Patrick to get my vehicle repaired no …
Daniela and Daphne what more can I say Super Professional, helped with any questioned or concerned I may had on time respones and Great customer care. Honestly I couldn’t have asked for better help with my claim process Thank you so much …
I wouldn’t recommend these instances for anyone,
Very horrible customer service, bunch of liars
Not the best Group for my first insurance company. 😕Had trouble with them getting my paperwork right and everything… Payment always on time and paid for but they kept giving me trouble. Moving on and growing from small companies like this one!! …
By far the worst insurance company I’ve ever dealt with. The employees are rude, nasty, and condescending. They change your policy without updating you, double charge you (then don’t refund you and try to add to your bill), and when …
I had them for a year, was fine. When I went to cancel, I cancelled… or thought I did. They wanted me to send a letter with my signature on it. A BLANK piece of paper- with my signature on it. That they did not even notify me about via …
This insurance company is the worst, I was tricked into getting insurance with them even though I already had insurance with another company and I’ve been trying to cancel with them but no one seems to know anything but how to draft my …
I don’t know what kind of circus these people are running, but I definitely question this company’s integrity. They tell you what you want to hear and then ever follow through. My girlfriend spoke to someone named #Robert Long and he …
I am very happy with Bristol West Insurance. I was in a car accident on a Sunday, I got a quote for the damage within 48 hours and my adjuster Jose is very professional and guided me through it and did the job quickly by getting me the …
They’re very unresponsive. Have you deal with Agents by pics & knowing if a car has original paint job but bumper hit. How can they even see or Judge estimate if car is in garage, its dark & pouring even in daytime . You get exactly what …
Mediocre is the best word to describe this company. My information was sent to the wrong email by this company when I canceled my policy for a better policy from another company. Bristol West upon acknowledgement of the error still refused …
I DO NOT recommend Bristol West at all….all they care about is taking your money and they make sure that when u have a claim-they don’t make it right. They try to get out of paying you what is owed on a claim. Horrible, horrible company. …
How come I cannot rate them with zero stars? This is the worst experience I’ve ever had with a company that is supposed to be serving me. I have had them for about a year and a half with no issues and then I was rear ended by an uninsured …
Don’t recommend it, ridiculous guidelines. They won’t work with you until you decide to cancel with them. Also, I had to pay them $62 for using their insurance for a few weeks.
If I could give a negative number rating I would.
I switched insurance companies and notified my former insurance of the change …
If I could give this insurance company no stars, that would be more accurate. WORST customer service ever. Don’t even try to call them because I have been hung up on by multiple “supervisors” (as they call themselves) . Was on hold for over …
This is the worst insurance ever ! Super unprofessional, they don’t do their job. They expect you do to the work yourselves. My adjuster was Carol Giraldo it was a mission to get in contact with her. My husbands car was stolen and it took …
Absolutely worst insurance company. Filed a claim a week ago and still have not been contacted by my assigned insurance adjuster, Marques Barthelemy, or his supervisor, James Welch. Called each of them numerous times and left multiple …
I have had issues since day one . They suspended my license and kept me from a job while driving without insurance with my small child in the car UNSAFELY . Then after calling 3 times about the same problem say they cannot compensate me for …
Literally the worst insurance ever. Got in an accident and made a claim. Then after 4 months heard nothing from them, tried calling my adjuster Maria Calderon for 2 months and always got voicemail. Until finally got a call from her only …
I got into an accident with a person who has Bristol as their provider, and filed the claim through them since the other person was at fault. This insurance is insanely bad, it is next to impossible to get ahold of someone. They do not …
Bad customer service they don’t know nothing can’t answer questions that’s ask and put u on hold for minutes up to a hour
I was insured with Bristol West for two years. I was issued a policy for my car. My car is a 2000 Toyota Camry. I had basic liability no accidents or moving violations and was paying 250.00 monthly. I was told that after 1-year that my …
Do you enjoy a company that puts your money to work? Good, then don’t choose this horrid company. Talk to 6 different people through two weeks who all have better things to while working. This company shouldn’t be allowed to be in business. They can literally ruin lives by their lack of duty and pure laziness. Go with anyone else
Worst insurance company I’ve been with. I signed on thinking I turned in all the paperwork, turn out I didn’t 😒, they kept sending me a link to sign more paperwork. However the link would say “you’ve already submitted your documents”. Well, …
The last 9 digits of my policy number was incorrect and I was not aware until DMV informed me I have no coverage. So technically I was paying insurance for another car VIN and such discrepancy is unacceptable. …
If I could rate negative I would, for 2 years , no accidents no tickets out rates have consistently skyrocketed, yesterday someone hit us while we were in the movies and when I made a claim I was locked out of my policy details for that …
Bristol West insurance is the bottom feeder of all insurances. They get you with these “affordable” quotes and then do shady tactics to raise your policy. They are absolutely TRASH! The quality of insurance is trash. They’ll give you a good …
I don’t even give this company 1 star but only way I could leave a message. This is the WORST insurance company I have ever dealt with!! My son was hit by one of their clients over 2 weeks ago and we have YET to have car inspected. No …
Great on price but customer service wise they take there time and won’t get back to you for days which costed me a extra 250 for there mistakes they made then they didn’t have my policy correct it’s a headache dealing with them they …
Well. I was rear ended December. Got my car fixed without issues.(they only paid for aftermarket parts, not oem). Paid my deductible; and now we’re going on April and I still have yet to see my deductible being reimbursed. Not to mention I …
They have no idea what there doing . Apparently my car insurance was cancelled due to a missed payment . Had an accident within the same month it got cancelled. Call insurance company they issued a check to the body shop took the car to …
I’ve been a customer for almost 2 years and they are by far the worst insurance agency I’ve dealt with. Very unprofessional and unorganized. They overcharged me for 5 months after I sent documentation stating a car was a total loss. After …
Worst car insurance in the world.. love jacking up the rates. Your statement say one thing and when get closer to the due date it says another. Straight rip off.
I had a small accident where I tagged another Vehicles bumper, no damage to mine but a little damage to his, so I thought I would call to report. No one answers the telephone 20 minutes or more between 5 different phone calls nobody …
Our car was stolen from our house, they were sent the evidence, report to the police, photos and all the documents pertinent to the theft. It took them three weeks to answer us, and when they called us to ask us the questions of the case …
At first they were the lowest priced auto insurance company I could find. Then, every month, they raised my rates until I finally said enough is enough. I switched to another company and they (Bristol west) had the nerve to send me a bill saying I owed them even after I had cancelled my policy with them. Big rip off
They raised the amount I owed with absolutely zero communication and then when I got a mediator involved I was told I had from the beginning of July to the end of august to pay it, then they proceeded to cancel my policy again with zero …
I have been with them about two years it good insurance but I put my payment on automatic but I don’t understand how it’s not taken my payment
They were way better than my last insurance company And their prices are unbeatable
I read many 1 star reviews about this company after being rear-ended by one of their insured, so I was worried that getting my claim handled would be a nightmare. I dealt with Karl Lattibeaudiere, and I have to say, he was extremely …
Very Unprofessional. Definitely switching service!!! Y’all knowingly took my money knowing that my Finance company was not accepting this company anymore hmmm I wonder why. You should be Ashamed of yourselves. Don’t even Deserve that 1 star and I truly hope n pray you go out of business.
You pay for what you get. When you go with bottom feeders of the insurance industry you can’t get mad when you get horrible customer service. Just look at the overall reviews. They don’t care.
Cheapest insurance of all the insurance companies I called.
With my circumstances
I did the cancellation on this insurance and they activated it again for January and now them want me to pay $159+. NEVER GET THIS INSURANCE THEY ARE THE WOST INSURANCE AND YOU HAVE TO PAY A LOT, YOU’LL WASTE YOUR TIME, MONEY AND PATIENCE.AND NO HAVE DEPARTMENT DISPUTE CHARGE BAD CUSTOMER SERVICE RUN
This company has my personal cell phone number as a point of contact and I’m getting endless phone calls 24/7 from people asking about their insurance and from employees within, ridiculous… If anyone knows what type of attorney can help please let me know. Been dealing with this for 4 years 😡 …
Would give zero stars if I could. I paid for 6months of insurance in full and was not told I had to renew or make any other payments. All I wanted was 6 months and now I received a credit collection service letter that I OWE money. Will no longer use Bristol west. Thanks!
I am currently a member and the only reason I am still with this company is because I’m waiting till my insurance ends in 3 months. This is by far the worse experience I’ve had with any company. I got into an accident almost 2 weeks ago, my …
My name is Brandan and I’m a new customer with Bristol West. The gave a great rate for full coverage and I made a claim on my car as well. Ms. Sharon Spungen was absolutely wonderful and has help me beyond words. Even goin out of her way …
This company has been one of the most immature and unprofessional companies I have had the displeasure dealing with.
I am a secretary at a car lot and my job is to call with every insurance notice …
Absolutely worthless! Avoid this insurance company at all costs! I cancelled after about a month. Huge scam! They only want your money! They cancelled my policy for no reason and didn’t inform me until 10 days later via an e mail. So, for …
Horrible, just try to get your info corrected .or any information corrected.
They are quick to get your money,but help its Horrible……
Bristol West will put your life and safety at risk by making you ride an unsafe vehicle. I was rear-ended by a Bristol West customer on my motorcycle. The shop says it is undrivable yet Bristol West thinks they know more than trained …
Had an accident 3 days after purchasing new vehicle was given the options to where I wanted to go to fix my car. Resolved within 2 weeks
I never had to used car insurance and I have car accident to start the problem with Bristol!!! I pay around 1,300 a year for commercial insurance and they treat me like I was asking for a favor!!! Never again Bristol is out my book!!!!
Nightmare how are they in buisness i am changing Auto insurance ASAP and Farmers as well..
Stay away from this insurance company charge me over my payments every time keeping my card info without my consent be aware of that.
This insurance was good for me. Other insurance companies were trying to charge me outrageous prices or simply were not accepting me because of a few accidents that were not my fault. I had automatic payments and had no problems canceling …
This is one of the worst insurance companies by far I do not even know why I have stuck with them for 3 1/2 years they have screwed me over twice. They change your policy on you they up your rates. And when it comes time that you have had …
This is an insurance company I found in a quick hurry decision. I needed insurance and I can’t even recall how I came across them. I gave them one star just bc I had no lower choice. In the year I have been with them I have had so many …
go with anybody else, the worst insurance ever. please, believe all the reviews. i used them for my previous car and they took FOREVER to respond, and they totaled my car out when it definitely was NOT a total loss. i now know this, as a more experienced car owner. please, do not give these people business.
I’ve had nothing but issues with this company. When my agent bundled my policy everything was good to go and then the day I went to switch policies they increased my policy amount. Now I’ve had this insurance for 2 weeks and my payments …
worst insurance company ever, and very shady. You have to stay on top of your account or your policy will be canceled without notice. Had that happened to me and they send a letter to the DMV stating that I did not have insurance which cause my license to be suspended. Hate them.
Never heard of this insurance group before and recommend that you STAY AWAY from this particular company. Had one of their insured drivers hit my vehicle and proven photos and the drivers insurance card and they swindled out of the claim that was filed against them, not we have to pursue their client personally.
I paid my 6 month policy in full and explicitly told them not to renew. They said it would be noted and would not auto-renew. 6 months later I get a letter in the mail saying I have a payment going to collections. If you needed me to cancel …
Very unprofessional. Especially the claims department. Overall Stick To All State. I never had west bristol never will
I have a claim since OCTOBER 2021 and still has not been resolved. Never did I get a call from my adjuster or attempted to help. I had to always call supervisor for assistance. Worst adjusters I have had to deal with. Have been trying to …
Adjuster DANIELA horrible customer service , never pick up her phone they take for ever with a claim baddddddd badddddd DONT BUY THIS insurance
DO NOT GET THIS INSURANCE!!!!
If I could give zero stars I would. These people don’t even deserve one star.
I have been on a constant struggle with these people since February. My account …
Mother identity was stolen, her card used to pay for their services, and they refused to let me speak to a person in charge. Then they hung up on me.
I did the cancellation on this insurance and they activated it again for January and now them want me to pay $900+. NEVER GET THIS INSURANCE THEY ARE THE WOST INSURANCE AND YOU HAVE TO PAY A LOT, YOU’LL WASTE YOUR TIME, MONEY AND PATIENCE. …
Way overpriced. Also if you pass they will refuse to cancel the policy and continue to charge you for several months and your survivors will need to call dozens of times to get your policy canceled and stop being billed for it.
Thanks Bristol West for finally paying State Farm 53 weeks after your underinsured drived without a valid Florida license hit my parked truck.
The worst customer service ever they don’t understand what you’re asking and don’t listen either even talk to a manager I will spend the rest of the day finding another insurance company that will listen to their customers buyer beware don’t use this company or Farmwra they even went up on my rate without notifying me ..
Wrongful Cancelations. This company claims that my bank denied payment… I went to my bank said theNow that it’s Now that it’s been more than a that it’Now that it’s been more than a month theyNow that it’s been more than a month they will …
Today is Sunday & even though I would prefer not to sit here & write a review about this Horrendous Insurance Company I realized that it’s necessary after reading some of the reviews that this is actually what the company is about & that a …
Their rates jumped $40 in the last 6 months. Going elsewhere! I haven’t had a ticket or any marks on my record in over a decade.
Expensive, not particularly caring about customer service. If you can get mainstream insurance, do it
Current policy holder. After obtaining my social security number and verifying my personal information, the agent learning about my inquiry had asked for payment information- which I had declined to provide. He had then apologized saying he …
I have been a customer for years. The payment comes out days later than its suppose too. My insurance went up $176 and that’s outrageous. I am changing to progressive and its almost saving me $100 a month and my deductible will be $500 not $1,000. Do your research!
Got my car taken from me because of them!!!
I basically have to have an updated insurance to drive my car if not they would …
This company is absolutely appalling. I have spent over an hour on hold. I updated my automatic payment method due to obtaining a new bank account. It was a few days before the payment is automatically drafted. The app stated due to the …
They have agents that don’t know there job and every time you talked with someone they told you something different as well as their rates was high. I was with Bristol West from 2019 to 2022 with no accidents no tickets or any claims as …
They are a good bare bones insurance. Don’t expect to much customer service but if you just want someone to insure you and leave you alone these are your guys
they lied about the quote they gave me than made up a lie that i got a “car accident” on my license in 2018 which was a ticket 🎫 my one & only ticket! 🤦🏻♀️ …
Refusing to pay insurance claim and currently going through a lawsuit. Don’t trust this company to pay your at-fault claims they don’t respect simple evidence. This is considered discrimination and is very fraud. This company this very fraudulent
Very expensive for starters. Not to mention your insurance is not suppose to go up on a no fault claim my son was hit by a car and due to him having to go to the doctor off my insurance my rates went up 100.00 I really do not understand
This is one I can say they take ur money and wanna investigate you when you file a claim!! Wouldn’t recommend them
I don’t recommend this insurance company at all. Had me back and forth from the shop to the dealer to not cover something that should be covered, no follow up. They simply are bad
I must say, this Insurance Company is great, my car insurance dropped over $175 a month from Geico and Progressive, They are quick at handling Claims, great Customer Service
If I could give zero stars I would. This is a shifty company and they don’t even defend you. So you’re making premium payments for them to tell you that they are not liable to tell you anything and for them to make your premium go up without defending you.
I have had many issues prior with bristol west but today I must have came across the right person. Samuel Fischer was absolutely amazing and the most helpful I have spoken with out of the group. He made it seem like a breeze with the issues …
They insured a car I didn’t have, couldn’t find my policy that I paid 6 months for. Drove around uninsured without knowing and I’ve been trying to cancel for 2 days now and they send me to 3 numbers and all of then try to get off the phone. I hate then. Every single one of then. Worst place ever
This by far is the worst insurance company ever!!! Please find a different insurance company if you can, customer service is terrible, and raise up rates for no apparent reason!! I have no accidents or tickets. Please do your due diligence and go find a different insurance company. Respectfully.
I have been with Bristol West for 17 years now. They are less than half of other insurance companies but get the same level of service. During that time I had to file 2 claims. Both were paid without any problems.
I have problems with my bill all the time. I pay on time eveytime because my payment is automatically charged to a credit card with a high limit so I know for my own peace of mind that my insurance is covered. For the last two cycles they …
If you have them, pray to whatever God you believe in if any that you never get into a single incident, otherwise they’ll do the LEAST they can do if anything at all, and then if ANYTHING they do helps you and pays out, they’ll drop you. So be prepared. They did that with me.
They are horrible. If you need to make changes to your policy you can only make one change every 24 hours so for example if you needed to add a car and driver you could either add the car or the driver but not both at the same time. You …
Company is a fraud. I submitted well documented collision claim for $350. Company refused to pay because they “were unable to secure information necessary to move forward with processing claim”. This is a total lie. They have everything …
Don’t do it! I’ve been with them for over 6 months. There computer systems will absolutely go down while you’re trying to pay your bill! 2 times for me! Threatened me with a lapse of coverage! Now tonight i call them for roadside …
These guys are a scam. My girlfriend pays all this money per month, got rear ended, and these clowns want an extra 1000 dollar deductible and wont even pay for a rental. Whats the point then? And to top it all off they’re based in Florida. So that should tell you everything you need to know right there.
Absolute SCAM !!!
After calling and confirming the amount I paid for 6 months worth of car insurance up front so that I wouldn’t have to deal with making a payment for the next 6 …
Worst possible insurance group to become involved with. Sign up for auto pay, they don’t take it, so they can charge you a late charge, or attempt to cancel your coverage with the state. Try calling to make a payment, and there is no valid …
This is the worst insurance company I’ve ever dealt with. I asked for one type of insurance they gave me another. And when I tried to have them correct there mistake they charged me. They misspelled my name on my account from the …
Please read. Honestly prior to obtaining this insurance I was extremely skeptical based of the reviews but I needed an affordable insurance. This company do have some of the lowest quotes. …
Customer service is atrocious, Armando at the call center mocked us while we tried to cancel the policy. STAY AWAY FOR THE LOVE OF GOD! Negative 2 stars
Nobody knows what’s going on until it’s time to collect money. Not sure how their allowed to scam people the way they do. If I could give them zero stars I would.
Mercedes’ Benz dealers do not accept bristol west insurance this is by far the worst company to insure your property with they give you the run around and take money out of your account when payments aren’t due this is nothing short of a …
The best insurance quotes as well as the most amazing prices. I am happy with making Bristol West My forever car insurance family.
Don’t recommend that insurance company is to many issues for payment I setup the automatic payment so when’s time to the due day the account is always Nsf for then because my account have enough money!!! When I call for make …
Awful company. First of all they charge an exhorbitante amount for insurance. Also on my second to last month of coverage, they charged my debit card twice. When the error was brought to their attention they said they would refund me by check that they would send out in a week and would take another week to arrive at my home.
Terrible experience. 100 percent do not recommend. I cancelled my policy at the 6 month renewal time. To switch over to farmers insurance witch is the main vein for Bristol west. I cancelled with them and the. Paid farmers. Bristol charged …
I was hit by someone with BW insurance. They use enterprise rental, and I went through them to reserve a compact. It should have been a full size at least since I drive a wagon. Anyway, Enterprise doesn’t have any and is now charging me for …
This has to be the worst insurance company that exists on this planet. Their claims department is a disaster. It took their appraiser, Virgil Cocho, TWO WEEKS to respond to the auto shop about the difference in between estimates and yet …
I bought a policy from bristol west insurance group and I paid for 2 months at first time and then they didn’t sent me bill although I asked many times and then the charged me for paying late while it wasn’t my problem and the …
They lie and cause problems that they won’t help you fix! I’ve had to reinstate my license twice because of Bristols scams. I highly recommend using a different company if you don’t want problems.
For starters they are cheaper than most insurance companies out there, but they are liars. They will increase the premium than what is stated on the declaration page. It’d have been best to go with a another more trust worthy insurance company than one that will lie to your face.
I will save you the headache by posting this review before you consider doing business with this company. Every employee sounds so miserable over the phone and very rude. If your trying to come in contact with an agent and you do have a …
This has been the worst insurance company I have ever dealt with. The communication between departments dealing with our claim is ridiculous. Adjuster says one thing claim specialist says they never were told. We are over a month and …
Absolutely horrible experience. Been with them for years. Tried to make a payment over the weekend. They said there closed. They put in writing call this number 24hr a day 7 days a week in writing on there bull. But then they say there …
It’s been a year since my crash, I was not reimbursed any money from my crash in which their client was at fault, good luck contacting them. They are better at dodging calls than doing their job. Biggest scam of an insurance. Don’t waste your money.
Complete scam of a company. Hoping they go under soon. They wouldn’t even reason with my agent about a mistake THEY made! After a back and forth of about 4+ hours – they finally agreed to make the necessary changes that were being requested …
Their phone line hung up and you have to repeat the whole call when we already spoke to someone… They just need a better system and know who to transfer the calls to the correct department. Does not make sense to ask for a phone number to …
Wish I would’ve seen all the reviews before transferring to them. Every employee says something different. They won’t let you talk to a supervisor. I’ve called 5 times in one week and still can’t get my issue fixed. They almost cancelled my …
If I could rate lower I would they were great in the beginning, after selling my car that I had a policy on, I needed to cancel my insurance. (Obviously because I didn’t have the vehicle anymore) I then notify them. Everything was supposed …