Broadlawns Medical Center is an acute care hospital in North Des Moines. Broadlawns Clinics provide primary care, urgent care, mental health, dental, vision and other specialty medical services.
| Monday Open 24 hours Tuesday Open 24 hours Wednesday Open 24 hours Thursday Open 24 hours Friday Open 24 hours Saturday Open 24 hours Sunday Open 24 hours |
1801 Hickman Rd, Des Moines, IA 50314
Just received care from Liz Price and Gayle in the urgent care and give this visit a 5/5. I felt heard and validated and was treated competently for my condition.
Appointment times don’t mean much to them. Most times I wait at least 30 min past my appointment times. I had a surgery scheduled there, waited 2 hours in a hot and dirty room. Then when I cancel the appointment, the surgeon called me giving me a hard time as if I’m the problem.
Dr Rachel Parker is excellent.she really care about her patients.she one in a millon
Hate this place
Speechless ❤️👍🏼 …
Great service
Cheater
My doctor is there
Very rude and racist
Staff is great!
Great drs and nurses
I like it
cheese
Excellent staff
not happy
The foot doctor is very good
Ok …better than last century
DONT GO, GO ANYWHERE ELSE! DONT GO HERE FOR GODS SAKE AND YOURS
Short wait and great Dr’s
horrible wait this lady was waiting for 1hr and still had to wait horrible extremely
Nice I mean down to earth people
Is wasting time, take forever for Dr to show up.
The entire staff at Broadlawns are very wonderful!
The doctors are very understanding and knowledgeable…
Ive waited 2 hrs and the staff was not nice at all.
I would recimend broadlawns for all medical. in&out&treated awesome!!
Superior, compassionate care all the way around.
This is the worst hospital ever I been into
I come here for my doc appt.
I like this Hospital a lot. Has really changed over the years.
Wait more than 1 hours to see doctor. And it take 5 hours to get done..
Best patient care, friendly staff, recommend to everyone. 😀 …
Always caring quality medical care. 🚴♂️✌😷 …
Weird place man like the whole area
Good place to go the fk To sleep got here at 6 left at 12. Just for a exam
Excellent care and very caring staff.thank you.
I m very happy at the visit , Drs and nurses are very helpful! thank you.
Absolutely terrible. One of the worst hospitals I’ve ever been to.
This place take a good care usually do more fast then same where all’s
Competent, efficient, caring staff. Positive experiences.
I’m seeing Dr. Biggerstaff he has been very professional with me and his nurses have kind!
Been here at broadlawns er for going on 8 hours now because the lab is having issues running the urine
They are just always friendly and non judgmental they genuinely care
West of time , just don’t go this hospital , don’t deserve even one star. They’re so run and selfish.
Even with all the work they’re doing on the hospital things are still running very smoothly
They actually listened the staff was awsome and overall im quite satisfied with broadlawns.
Is there a reason nobody there knows how to answer a phone?
Fast and friendly.
The staff and care you receive is fantastic, I highly recommend them to anyone!
Very good experience excellent help.
Receptionist aren’t interested in helping you. You’re almost immediately told to go to the financial department, just to get out of their face.
Sow pace worker, I had servers stomach pain and was check in at 11 AM and still it’s now 2:05 PM and no one had check on me or anything.
I went ER mental health behind hospitol i was not doing well but i got the help i needed staff new what they were doing
ER staff does not listen to the patients family!! They want to keep people against their will!! Awful patient care! Rude to family!!
Pain Clinic is excellent.
Great Staff in the hospital staff too!
I have been going to this hospital for over 15 years. They have knowledgeable and caring staffs.
It was beyond horrible I was there for 3 hours in excruciating pain never got any pain medication the doctor and nurses were rude as hell they didn’t check on me to see if I needed any assistance I will never go to this hospital AGAIN and I will be calling corporate
THERE WAS A TIME I WOULD NOT HAVE TAKEN MY DOG TO THIS FACILITY.
HOWEVER, AS A NURSE, I HAVE WATCHED BROADLAWNS MAKE TREMENDOUS CHANGES IN PROVIDING HEALTH CARE. SO MUCH SO THAT I TAKE MY SON THERE, AND I WILL BE SEEING MY …
The physicians and nurses took such great care of my father while he was there for surgery — a million thanks.
Both times my guy had to go to the ER in and out and staff are caring and surgical team was amazing.
I was a patient here for 3 years and they even delivered my first child. They have excellent care and are very attentive.
True…it’s the county hospital..
But I would rather go there then 2 other hospitals in DM
Sense they have moved nobody answer the phone. Yr on hold forever and still no answer you don’t get a call back right away. I’ve never had any problems and tell now. I’m very Dissatisfied
JULY 28,2017 THE DEPARTMENT OF PUBLIC SAFETY AT THIS PLACE KICKED ME OUT OF MY BOYFRIENDS TRUCK. ALL BECAUSE WE WERE HAVING A DISAGREEMENT AND HE WANTED HIS TRUCK KEYS BACK. HE SAID NOTHING ABOUT NOT WANTING ME IN THE TRUCK AFTER I HELPED …
Wish I could give zero stars. Just go somewhere else
Do not see a doctor rankin orthopedic extremely rude was belligerent and I overheard him belittling an elderly man my husband had two knee injuries and when he left his office my husband was in tears this doctor was so disgusting in nature I could not believe how unprofessional her was do not send your loved one to him
This place is a JOKE!!!!! they make you wait hours to be told nothing! Even when it’s spoused to be urgent. I will not come back to this place it’s a mess…also takes them 45 min to get you a note. Lol… what a joke
This place is the worst. I saw a psychiatrist here once and he looked at me like I was a pice of trash. Have fun calling this place. And waiting two months for an appointment is wonderful.
Exceptional place. Short wait, good people checking you in. Very concerned about my conditions. Great team of doctors. A+++
I’ve got much needed care from understanding professional staff that I can’t thank enough! Edit. It’s now been 7 months my life is so much better now!
This people definitely don’t care for their patients. ….They take forever to assist. …my wife was dying and they didn’t seem to care…definitely the worst hospital in des moines!!!
Had a ER nurse take advantage of me an stole my apple air pods last night then tried to act like they wasn’t responsible after the nurse admitted to having them before she left I’ll never come back to this hospital!!!!!!
I would like to recommend this place to everyone,the doctors and nurses are the Best ,I went to Cardiology, for brother’s appointment, the cafeteria is clean and staff FRIENDLY, the prices are reasonable and the food was great, this is a county hospital, and take you, even if you don’t have insurance.
Got a spider bite, sat there for over 2 hours without being seen. We watched the bite spread from my collarbone down and around my armpit and up to my throat. Needless to say I found another hospital
The worst hospital ever I have seen , wait 1 hour in urgent care with pain, then wait one more hour for doctor on the room with no one shows up . The nurse was so rude , I walk a way.
I have been here since 11:45 pm yesterday and its now 1:46 am and I’m in a room but have seen a doctor yet
I have gone to Braodlawns Medical Center exclusively for at least 5 year’s, probably more, I would recommend it to anyone. I trust and respect many caregivers there.
Very knowledgeable and friendly.
Was here for a day trying to get help for one of our alter’s suicidal breakdown. Instead-whe where put in a room, sedated, and ignored for hours on end.
Got in and was seen quickly, was taken seriously even without insurance, and they did a great job helping me with this dental infection! Thanks again
PATH integrated services program affiliated with Broadlawns is pitiful joke, most of their so-called casemanagers live in a entirely different world that that of their clients. A complete waste of mone,y as we former clients call them “The Doo-little gang” they do as little as posible
Got right in felt overwhelmed with all the attention. I was a sick person and after my visit was given medication etc and sent home feeling aware what my next step was
I never had any problems of getting the detail that’s important to me of knowing and understand what’s going on with my health condition I appreciate their honestly..
The Orthopedic & Physical therapy department are outstanding! Just as good as Mercy or Unitypoint.
Very slow service. Took 5 hours to get check out from hospital for just a headache pain. Doc take their sweet time to write perception report.
Told her my concerns about my child and showed videos of how he was breathing she literally laughed in my face said he was fine and a few hours later after taking home he ended up in the ER with rsv and numanitis I do not trust this doctor …
Excellent nurse sherry always is nice to me answer questions always call back about my test and setting appts for referrals Dr Hansen pennman is an awesome Dr she listens and answer my question always makes a referral for sleep anemia for a …
Broadlawns has changed a lot and I really really like it now that it has changedI have a special needs grandson and he has a dentist mentaldr. Therapist the whole nine yards here at one place that is great
This hospital is always striving to meet the patients needs as quickly and efficiently as possible
The Drs and nurses and all staff are polite and knowledgeable
I haven’t even gone into this place yet. Mainly because NO ONE ANSWERS THE DAMN PHONE!. I have called this place a dozen times and every time I have gotten a machine and put through an endless cycle of “we are all busy, your call will be …
I did not visit under the best circumstances, but the staff was amazing. Everyone took great care of me and several went above and beyond. I received fantastic care.
My recent experience with this hospital’s walk-in clinic was great. Very quick and friendly staff from beginning to end of my visit. This place has come a long way in recent years.
This place employs lethargic low class people who limit access to patient care. Long nails and unhelpful attitude. Won’t go there again.
My boyfriend had a work injury and crushed his hand and they didn’t even take an X-ray and just told him to take some ibuprofen. Went to unity point instead and his hand is broken. What a joke this place is.
I have never seen such incompetence. I go in the emergency room to ask for help to get someone out of the car, in such pain they can not walk. The nurse comes out stands and just looks. I actually had to ask her to move so I could help them …
Sharon Johnson is one of the best doctors she does a really good job and cares about the patients she sees. The people at the west desk very friendly and helpful.
The people here are the most caring competent hospital staff in this area
Just called and the lady was soooo rude!! Yelled at me a few times, wouldn’t let me finish talking. I never had such horrible customer service in my life. If I could give a zero I would!! Such a B!
Don’t waste your time with horrible people.
If I was on fire in their parkinglot I’d want to go somewhere else for my health care needs. The hospital might be technically proficient, but it really needs to work on Its bedside manner. Dr. Mengele Would be quite happy working there. …
Avoid the dental clinic at all costs.
All pharmacists are personable and have a smile. They do their best to take care of your concerns and fill orders as quickly as they can. I highly recommend this pharmacy
The most caring, compassionate staff I’ve ever had. They treated me with respect and listened to me unlike other places where I went to for help
The NEW location of Iowa Head and Neck. They are located on the 2nd floor of the main Hospital. Enter thru the ER entrance. Dr. Bill Fanter is the most caring and considerate physician around. A+
Honestly the most pleasant experience I have ever had at a medical facility. Everyone within the Women’s Health department was courteous, helpful and INCREDIBLY friendly. Highly recommended.
I gave birth to my beautiful daughter at Broadlawns Hospital in 1995. Was seen in the clinic regularly. The entire Staff took the best care of us and it was a wonderful experience!
Couldn’t even get scheduled unless you have insurance
I Hate it. have to wait hours for everything. Days to get much needed scribs even when you call in advance. I miss having real insurance. And I can’t go days without my diabetes meds because I get very sick. Don’t ask me why they don’t just …
if I could give it zero stars i would. friend of mine was voluntarily checked in to the psych unit and now they keep telling him they will let him out tomorrow. Tomorrow has now been 4 days. how is this even legal? he checked himself in!?? …
Sat and waited for hours with a very painful abscess. Went to ask how much longer the wait was and got told in a rude manner that I wouldn’t be seen because nobody deals with dental issues, and was told to come to the urgent clinic the …
I cant give less than 1 star. My mother, for whatever reason, chose this garbage hospital and has had the worst and most drawn out care. Not to mention a new overnight resident who doesn’t seem to have a grasp on anything or read the …
The only reason it isn’t lower is because I was not able to fully experience the ineptitude of the facility. Based upon other reviews I was sparred an even worse experience.
I had doctored there once 3 yrs ago and moved out of the state now that I have moved back to Iowa I have come back to Broadlawns Medical Center. If I ever move again I will travel as far as I have to just to doctor at Broadlawns Medical Center, never again will I ever doctor else where. Broadlawns Medical Center is the absolute best.
Gloria at the check in station on the 3rd floor is the absolute best! I look forward to seeing her everytime I have an appointment. The short few minutes spent with her makes my day with her cheerfulness and big smile!
Their inpatient care is where their strength truly lies. If not for their icu staff my family would have had to bury me years ago. The doctors and nurses are the best. Thank you for saving my life.
Well i tryed to set up an appointment to see if i need my finger reset and wouldn’t you know it no help don’t be a busy person and hurt yourself there’s no help it’s awesome thanks to the medical help i did not receive i guess i will have …
I have been going here for a couple years since they switched all iowa care insurance holders here.. This is the worst possible hospital to go to do everything you can to find a different doc some where else. I have had they were the cause …
Teaching hospital. Knowledgeable and able staff. Yes, the bureaucracy is a problem, but probably less than at larger public hospitals. The pharmacy is efficient and helpful, though the pharmacopoeia isn’t what it might be. Even the …
Flat out, they killed my mother. Treated her for c-diff colitis, and didn’t account for her decreased kidney function and gave her way too much IV vancomycin. Let me put it this way, I outweighed my mother by 100 lbs, have healthy kidneys, …
They are horrible .they never know what they are doing .mercy hospital had to recently tell the dr that I need a shot to prevent early pregnancy ….how do you not know that info about your patient….if I have my baby early this time I …
Don’t get involved with PATH. The directors are rude and useless.
So happy Dr. Kilgore is leaving, he was useless and rude, maybe there will be someone replacing him that has social skills. He treated me rudely, and without any respect. I am SO happy he will no longer be there
I got referred to the Path program after my old Worker who went out of his way to help me. He saw me twice a week, every week. Now i’m in the Path program, It’s not working at all, mainly because…. …
The staff is great ,went to er for a gut ache that apparently could have killed me in a week! Diagnosed and resting in a room in hours instead. Back to work three days later! Again staff was great, thanks broadlawns, you get a bad rap from ungrateful clientele, not me,very grateful!❤❤❤
Rachel D. Filzer in the psychiatric urgent care is a liar and one of the worst people I encountered. Pretended to help me with a prescription I desperately needed then cancelled it when I got to the pharmacy. So then I had to go all the way back to the emergency room to have my problem fixed worst experience ive ever had
Used to love this clinic! But it is getting worse by the day!! The demand that you be 15 mins early and then you have to wait a minimum of a half hour AFTER your appointment before you get seen. We have currently been setting here for an hour!! And his appointment was 40 mins ago!! Absolutely ridiculous!!
I have been going to Broadlands hospital and clinics for many years. I love it. Would recommend to anyone. Much more caring and personal than some of the bigger hospitals and clinics. Quick referrals and great staff.
As my first experience in usa its worst like morocco free public hospitals long waiting bad services worst ever
So far I like it. The layout isn’t terribly confusing but I do end up entering through the wrong door and getting myself lost. There are worse places to be getting lost in than a hospital.
A special Thank You to the Broadlawns ER staff for taking excellent care of my wife last night. Dr. Williams, Dr. Kramer, the radiology tech, and the two RNs (Jana and triage nurse) could not have been more professional, accomodating and comforting! Again, thank you.
As a former Doula and now 3rd time mom, I love Broadlawn’s OB and Midwife team! They are up to date on modern birthing practices and trust mom’s body 100%.
Unfortunately people who suffer from mental illness usally have no choice but to go to Broadlawns mental health clinic. I saw an ARNP to manage my psych meds. I have never been treated with such disdain and disregard. Do not go here if …
I had carpal tunnel done done a month ago and headed back today for the other hand. I had a great experience, from the nurses, aides, anesthesiologist to Dr. Neff. If I could have picked a grandpa I think it have been him. He is just the right amount grouchy, funny, and heartfelt man.
Shame on the pharmacist at the piano management office. I’m not sure if anyone was aware. This person has taken the advice of an attorney. To lower any and all people with a pain contract. And advised to tell everyone they are addicted to …
They treated me like I was the president. the lab tech the X ray tech the people who take my blood work awesome. the ER doctors awesome. the nurse that took my vitals awesome. I was having a panic attack they took care of me. they took care of my high blood pressure my blood sugar and my back pain. broadlawns you rock.
Best treatment I ever received.they truely care. With the population they serve they do a great job. Because your a person first nit just a patient
This morning I finally worked up the courage to seek help for my severe mania. I had been experiencing depersonalization/derealization for several weeks. I could see my body moving and control my movements but I could not feel them at all. …
The nurses do an okay job though some of them have very nasty attitudes. The doctors are too scared to give you any narcotics even if you’re in extreme pain(like chest pains). …
I read today one of my good friends posted a heartfelt statement about this hospital. Apparently when you attempt to be seen for emergency mental health services they just assume you are drunk without lab testing and send you on your way. …
This hospital is the worst hospital to help mental health patients. The WORST! they have failed my daughter and her treatment. They just get rid of them and on to the next. All about money. With all the mental health issues out there …
They take good care of you there good Hospital. I consider the facilities top notch and the employees the best in town
I like broadlawns, but when I went to the walk in clinic I saw a doctor cause I had fizzle spells and fell and hurt my shoulder/arm/ankle/foot. She did not examine me, or wanted to take x-ray. She just gave me a pain shot and a …
My primary is Dr. Wendy Hanson-Penmen and she is amazing! Very much focused on me when I see her. I have been to docs where they don’t even LOOK at me…
The girls at checkin are always smiling and just great to be around even though …
Morgan Brown is one of the best and my favorite person very nice to have as a pain doctor she very nice and understand how I feel. Keep up the good work!!
Always greeted with a smile by warm and friendly receptionists. Waiting time is minimal, if not a all…..and the physicians! Top notch, real doctors and nurses who genuinely care about me. Thank you Broadlawns !!!
I am very disappointed in Broadlawns an their policy regarding service animals. I brought in my service dog who is also trained as an e.s.a . Broadlawns staff told me to remove my dog for everyone’s safety and that the only animal that I …
I got checked in fairly quickly by some very kind staff. Short wait till taken back to room. That’s where it turned south. Doctor told me one thing, then was going to have me just Tylenol..I told them I had already been taking ibuprofen as …
I took a lady that I care for to her appointment with Jill Duffy in the pain clinic. I have never been treated so disrespectfully by a person in the medical profession. I felt like she was being so rude to my client and myself because of my …
I am very satisfied by the services they have rendered to me. I went there for wisdom tooth extraction. When I reached there I was given a form to fill and submit it onto counter B. In 5 mins I was called and was taken to Xray room. Then I …
I tried to schedule a dental appointment last week and the receptionists were rather rude and told me they only accepted new patients on Mondays. Well, I called back MULTIPLE times on a Monday and they never picked up. I also left a voice …
That’s what they did to my arm after poking me three times to get a blood draw. The lab called me today to say they didn’t run the tests in time and need me to come back for another draw. Um, NO! …
Everyone was very friendly and kind when asking directions to different departments. I got checked in right away and called within 7 minutes. I only waited for my Dr for 5 minutes. She was very friendly and nice also genuinely concerned. I am very satisfied with this facility
My husband has went to the Family Clinic an seen Dr Mathes for several years an we have never had any complaints with her,her nurses or office receptionist, until this past week. I have never been treated so rudly as I was by the nurse Gina …
Broke my tooth and I’ve been waiting for over 4 hours for someone to look at it, its bleeding and my mouth is swollen yet no nurse or doctor has been out yet, I hear them laughing and joking back there though!!!!! Terrible terrible terrible …
I do not recommend this place at all if you have mental health issues. The ER where I was first before going over to the crisis center (They didn’t have any beds in their in-patient care unit) was absolutely wonderful, great staff loved …
Always efficient in your health & take the time so you know 100% what’s going on with you how long you’ll be sick, the things to look out for while sick in case you get worse. And follow up in a few days to see if every thing is going good! …
I took my husband the Broadlawns Medical Center orthopedics last week as we were referred by our doctor. What a joke. Checkin process was painless. Taken back and xrays done on his knees. Placed in a room and waited over 45 min to see the …
I have a diabetic family member who has been here a few times for his condition. Initially he got diagnosed here too. Every time he needs help, he gets it. I know that he’s taken care of here. May not be the fanciest place ever but they will definitely take care of you.
I have my good things and my bad things from this hospital and clinics. Every medical facility can have its doensides. It is the people who make it or break it. My healthcare team now I am very happy with fir the most part. All my …
I want to thank BMC for being there when I needed help. From mental health to every day aches and pains, your attention to the needs of patients is top notch. I specifically want to thank the Family Care Clinic, Dr. Christopher Matson and …
I am most disappointed at taking my daughter to the ER for her neck pain last evening(May 31st)…i used to work there and thought highly of the Physicians, especially Sean Johnson, DO. I asked the Nurse Vickie Lee, Whom I worked with at …
Dani from boston scientific is the best! She works at the pain center. Ive been working with her for almost 2 years now.. THE BEST!
Went to broad lawns after a traumatic injury and Brenda the crisis worker was so unprofessional and rude made me cry and didn’t care. She shouldn’t work in that field if she’s going to posses abuse on victims. Never coming back.
Don’t get any services from here if you have a service dog.
They really don’t have anything to say when confronted about it either.
If you have a service dog your best bet is MercyOne. I got them to have a solid …
A horrible place to try and get care. Mental Health facility is shiny and new but the doctors and nurses are not there to help with your health or take care of you or do what’s best for each individual patient. Patients are labeled and …
I’ve been coming to Broadlawns since 2015. I’ve always been well received and have never experienced an issue. Long waits tend to be long waits for me since treatment is priority based and I’ve never come in near death. It is what it is. …
I was a patient here for the last year and a half. The rude staff at this place was just too much. Been dealing with this for a while, but I just can’t handle their attitude anymore. Tried to call the manager of the department to file a …
I have been a patient of Dr. Michael McCubbin since January 2012, that was before he moved his office from Pella to Broadlawns. I don’t have anything bad to say about Dr. McCubbin, he is a great doctor. But I have had multiple issues with …
I delivered a baby boy there 3 yrs ago. I was skeptical to deliver there as I had only used mercy and methodist birthing centers previous to this delivery. I was very impressed with my doctor and ALL of my nurses there, they were WAY nicer …
The doctor that works the midnight when I took my girlfriend there her hip been hurting for 4 day’s she couldn’t stand on her right leg or walk on all he did was did was send her for a x-ray twas pulled and twisted her leg and made it bad …
Overall, except for occasional specialist Dr.s and staff the “Urgent”care is an all day event, so you better go early. Uncaring, Rude, Ill informed (though they have your COMPLETE medical record or access to with new digital equipment), …
I chose Broadlawns for my pregnancy after my client told me good things about their birth center and I’m very glad I did choose Broadlawns. They are very thorough and caring. I have some difficulties with my pregnancy and found out other …
Unless you enjoy wasting a considerable amount of time and money, I would stay away from this place. …
Given the area and neighborhood this hospital isn’t usually considered top care. However after using their ER services for a mangled arm that needed surgery on a Saturday. I received prompt care with pain meds immediately and a surgeon …
Went to broadlawns mental Heath center for my appointment was running late and I tried to call office first before we left and no one answered then when we got there the front office was extremely rude and told us to reschedule and …
The receptionist was very polite and understand of what I needed only a medicine doctor and not a psychiatrist as one is already provided. She was able to get me an appointment asap. And was professional about what medical records and …
I seen a dentist there. I wish I remembered her name. She was amazing and so sweet!! And I was a bit much back there so I’m so happy to have had such nice people working with me when I was scared and in so much pain!!! Thank you so much for …
Went here tonight and I waited 1 hour to be seen and another hour for the doctor to come in. The nurse and the lady at the front desk were nice but the doctor was rude and she was talking to me like I was stupid. She was also rushing and …
Makes you wonder now a days if they actually want to treat people or judge people. As I have long history of kidney stones and obviously when you get one you don’t wait and plan out a doctor visit. But when you ask them to do something and …
The Sands Unit (inpatient mental health unit) was probably one of the worst mental health units I’ve been too. The are way under staffed and overfilled which isn’t their fault but what is their fault is how they treat patients. You are …
If I could leave zero stars I would- what I have learned about this hospitals emergency care, is that if one treats you badly they will all follow suit, they will not listen to you, they will make something bigger than it needs to be, they …
I do not write many reviews, but i had to share my experience with Dr Christy Benson, what an amazing woman, and what an amazing ophthalmologist she is. When i arrived in her office i had angle-closure glaucoma. She told me she was going to …
Attentive, focused, and detailed care, including compassionate, supportive followup by phone for weeks after my appointment with PA Krista Barnes. Really like going to DO Audra Ransey also. Front desk staff at all clinics have been great …
Took my fiancé to the emergency room tonight and had a very awful experience within the 15-20 minutes of being there. Let me start out by saying we are very understanding that a pandemic is going on and procedures are in place to help keep …
For a while i thought broadlawns was great. Had an operation 8 yrs ago,..and felt i was in great hands. Obviously somthing has changed. Now its just an overwhelmingly frustrating experience. 3 appts to have a cyst removed…still hasnt …
Don’t go!!! The patient words were I felt safer at home thinking terrible thoughts then here.
Long story short my primary doctor scheduled me for a surgery. When surgery day came i was told to be 15 min early. I showed up on time and was taken to a back room right away…then my mother and i sat in this room for 45 min before a …
Fast and friendly. Takes great care of my 3 boys. They follow up and seem to know exactly who I am when I call I love it. Im able to bring 3 boys in 1 appt and it goes smooth. Better than the bigger clinics this one is more personal and never crowded.
I’m going to give this place 5 stars, and for great reasons. First of all, these people really go out of their way to make you feel better. Secondly, this is a hospital…and while it can be BUSY sometimes, I honestly don’t believe that …
Dr mueller never set up a treatment plan , crisis plan or goals for me. He failed to diagnosis me with BPD despite the fact I had traits of BPD and expressed I met the full criteria . During our sessions he would not encourage me to explore …
I became a patient at Broadlawns on Hickman RD on Jan of this year. In that time I have received subpar and unacceptable treatment from my therapist, psychiatrist, and even the women at the front check-in area. I will not be including …
I took my granddaughter this afternoon to the Urgent Care Clinic. She was given antibiotics for an infection in her earlobe and lymph nodes. I took her back this evening for extreme pain. They refused to see her. A nurse came out to the …
If the receptionists at the outpatient psych ward were more concerned with getting patients in and out and less concerned with their chit chat and gossip, and had a less condescending attitude Itd be better. I had car trouble and knew i …
I went into the ER early this afternoon for pain management after an unexpected surgery yesterday. The surgeon and care providers I had yesterday were amazing, and I would highly recommend Broadlawns for that kind of care. …
Impressed with the prompt, professional, caring Broadlawns medical team! My daughter was seen for multiple seizures. We chose to come to Broadlawns as this is where her neurologist is. The staff with exception of front desk person were …
i called one time to try to set an appointment up as someone looking for help with my mental health and was told that they aren’t taking new patients. i’ve never heard of a medical center turning down someone looking for help, especially considering the money-grubbing state of our country. what an absolute joke.
I came to broadlawns with what I thought was an inflamed hemorrhoid. They claimed it was a fistula and told me I need surgery right away. They coerced me into having it by telling me this is the only solution and it has to be done right …
I would give zero if possible. If you are low income, new to US or have financial hardship this hospital makes you broke and homeless. They have unequal financial program that you cannot find in other health providers in US. I was new and …
I had to bring my sister in for mental health late in the evening. When the hospital keeps you for only overnight and sedates you, they don’t care. They refused her her medications and denied her food and water. She didn’t even get to *see* …
My experience with Broadlawns is usually a wonderful one but not today. I went to Urgent Care complaining of one set of issues and after waiting for an hour they ran the same test that I had already had done. When the Dr came in she simply …
I would put a zero if I could.
My mother was taken to the hospital and was suffering from gallbladder pain. They said it was just a “stomach bug” and told her she was going to be fine. They …
My only issue is with the public safety car parking under awning directly in front of the emergency room doors. Making it impossible to utilize the awning when dropping off or picking up and inclement weather. Also parking along the fire …
Took me all day to decide if I should post this. I really wish there was the option for zero stars, but if I can save someone else what I went through today it’s worth it. I called earlier this week to schedule an appointment at the dental …
My mother was seen on the ER after she had an accident stepping on a needle. This hospital has the kindest and most genuine staff someone could hope for. She was scheduled for surgery the next morning and was received by a very caring and …
I had went to Mercy one and sat in emergency room for four hours without being helped so I decided to look up a different emergency room. it lead me here. I had taken a couple pregnancy test and it was positive and I was bleeding so i went …
Brought my wife in for cataracts surgery. Let’s start off by saying that she is deathly afraid of any type of surgery . This being said we told dr how scared she was and that she didn’t want to be awake when they did the surgery. Day of we …
This hospital wanted to see my bank account and then refused me medical, after I said there is no way you are looking at my bank account. There financial department is a joke! No way you or any one is looking at my bank account! Go to any hospital but this one or u will be sorry you didnt.
My 44 year-old daughter has been in intensive care for two and a half weeks. She is very sick with covid Pneumonia. The wonderful care from the nursing staff, her pulmonologist her doctors has been amazing. I couldn’t ask for a better place …
Sands unit is the worst mental health I have ever seen. They sadate the patients for days, so they don’t bother you. Over medicate and the doctors don’t spend more the 10 minutes with you. Total neglect and disregard for patients I am …
Decided to bring my son to BMC main to the urgent care clinic. Right from checking in with Jamie to seeing Marisela (nurse) to seeing the doctor was excellent and exceptional care. I truly cannot express my appreciation. The overwhelming kindness and care that my son received here was truly above and beyond.
I feel really bad to give less than a five-star rating considering anytime I’m at a broadlawns clinic the level of care I receive is top-notch. The reason my review is less than five stars is due to my very first visit to this emergency …
Made an appointment for 740 didn’t open till 8 sat there waiting for an hour while 5 others got seen said they had to fit me in even though I made an appointment so I just left
I called in to try to get into dental. The nurse was not able to get me in but told me when to call back the exact time of walk ins and best time to calls. That’s what service is about.
This hospital has more bad reviews than good reviews that should start off by telling you something every review that is a bad review the hospital clearly has not taken into consideration to fix their attitude and treat their patients …
Patient Advocate is rude and hasn’t acknowledged documentation or responded back to us. My wife received poor care at Broadlawns Dental Clinic and there is no excuse for it. Broadlawns Dental will not send a Release of Medical Records form …
Dental clinic, can’t get in post COVID. They were my dentist before COVID. Now they won’t let me in. Called 3 times.They tell me they are full everyday. Don’t waste your time
I’ve frequented a lot of urgent cares lately and I can confidently say that broadlawns is the best I’ve been to. I’ve been going there lately because we currently don’t have insurance and it’s the cheapest ppl lace near me but even when we …
Our primary doctor is awesome, my orthopedic doctor is awesome, the couple times I’ve been to the urgent care and ER have been ok. BUT it ends there. My boyfriend sees a mental health and neurologist and those departments are HORRIBLE! The …
I can’t say enough about what a positive experience we had at the ER here. They treated my brother like an actual person instead of just trying to get rid of him because he didn’t have insurance like Mercy did. The staff was friendly, helpful, and quick. The doctor on duty did a wonderful job explaining things to us.
The ER here was amazing. The admissions people were friendly, fast and efficient, the nursing staff was very friendly, helpful, knowledgeable and supportive. Services were timely and the Doctor on call was all the above. I have been to …
I cannot say enough about the kind and compassionate treatment received in the Broadlawns Emergency Room. A great group of people. A+ Thank you!!
This hospital is the worst. Do not come here. They lack empathy and character. They will literally botch your surgery and give then give 0 explanations. You’re nothing more than a number here.
It was horrible ,nurse told me what to say.told me she didn’t want to hear what I was saying,I started crying because iv had the ear infection for two years,I have caryalage coming out of the skin around my ears red swollen ,iv had tons of …
My son went to change his depression medication after a suicide attempt. He was treated horrible like he was stupid and they didn’t see the issue, but obviously the medication was wrong if he tried to kill himself. They failed to listen and instead were very rude. Im not sure how you can call that mental health services.
Everyone that I talked to was rude and all seemed like they didn’t want to be there. This place did not feel very professional and people kept talking to me like I was stupid. Sat in the waiting room for an hour, just to go to the back room …
I have gone here all my life. I love my doctor, she is awesome. The staff is very nice & helpful. It is being renovated & remodeled right now & is really nice now.
The DOT needed a medical form I can only get from the DOT. The medical form was filled out by practitioner and the release was filled out by me. Now six months later we cannot get Broadlawns to send the DOT the form because, “it is …
My sister may have died because Broadlawns didn’t know about Rhizopus Fungal Pneumonia. It took 13 days for them to tell me she had this. What if they tested for it sooner. I was her power of attorney. They sent her to U of I and it got worse. She died. Please learn Broadlawns.
Came in at 330am, was told that since a bed wasn’t open I’d have to wait until 8am to be seen, I have covid and my chest hurts, Ive been throwing up to the point its difficult to breathe, I witnessed officers bring someone in for being high …
I booked an appointment 3 months in advance with Dr. Olesen (a female doctor) in the OBGYN department because all of their doctors were booking out that far. When I made the appointment I had specifically requested a pelvic exam by a female …
I would rate the workers in Radiology, Physical Therapy, transporters & Ophthalmology 5 Stars for their excellent care & kindness. …
I went to urgent care and saw Lizabeth price. I have COPD and was all congested. I also had an earache with blood coming from my ear. She told me
which she didn’t nothing was wrong with me. Had to practically beg for eardrops …
I dont even know where to begin here. I went into the ER with severe abdominal pain. Could barely walk. I was assigned Dr Heely. I was checked in from 9pm until 3am. They ran blood tests urine tests, CT scan with dye and couldn’t find …
The Billing department was rude when I called. Went to the ER and the lady from front desk did not take the insurance properly so Was calling to the Billing department to ask about the medical bill and was taking more than 15 minutes to …
I called to ask for an appt sooner that 826/22. A scheduler advised me that same day appts are for serious Med issues only, as if my ongoing lung infection didn’t meet that criterion! She then proceeded to review my records telling me that …
This place makes the worst possible hospital out of all that I have been through all over the country. ER department doesn’t listen. I went in for one thing but they treated me for a possible heart problem. No where near the issue I went in …
I went in to be checked for strep throat instead they checked me for kidney failure and covid like I’m fully vaccinated. The doctor checked my throat and said yeah it looks swollen and then said the nurse will be in to take your blood to …
Staff was pretty good at first. Talked to Deb whom seemed more interested in lecturing than what was going on with my daughter. Another women came I and asked about meds,. She didn’t like that I said my daughter was taking her meds. I was …
This place is awful! The nurses are lazy the doctors are egomaniacs who do NOT listen to family members. My mom developed bed sores on their watch, was denied basic needs and encouraged to pee in her pants. Kerry is an awful nurse. They …