My bill is usually around $55 to $60. Of that, $41 is fees that I can do nothing about. That means that I pay $41 a month, which is almost $500 per year, for the opportunity to purchase water, irrigation, and sewer use. I would give them …
Horrible company!!! Got charged twice, called to speak to a very rude representative only to be told the only way to get refunded is for them to send a check by mail.
Never received a letter or phone call stating my bill was passed due went to use my water it was off went to the building to pay I owed only 100$ then when explaining to the lady what I needed such as my account number so I could pay it …
I’ve never been late on a payment in almost 2 years and got charged a late fee for for a payment after the 10th? A simple $40 bill goes up to $100. Too bad everyone doesn’t have a cookie cutter pay schedule right?
It was a little after hours and my new home had the sewer backed-up from the street from (apparently) construction debris. Call the emergency number and they had a team out there within a couple of hours at the most… friendly on the call, guys showed up and were very friendly, took care of the problem immediately.
Rudest customer service reps. Called twice to get my meter box unlocked, twice got rude rep. They are not forth coming with information about time of appearance of work crew, or if they are coming. Their answer was “stand by the window and …
I have been paying my bill online on my account for a year. Then I noticed that I have been paying the current month and the past due amount. I printed my payment history off the H2GO website that shows my monthly payments. I tried to …
Over 24 hours later, the residents of the Compass Pointe community are still under a mandatory boil order and we’ve heard nothing from H2Go about the status of our water supply. I called H2Go twice yesterday to inquire about where things …
Prior to relocating to our new construction home in Leland, I had contacted H2GO customer service on 2 occasions to set up our water and sewer service. …
We have been with H2go for over 10 years now. Have not had an issue with them, until today. Our street has been put on a water boil advisory, which is not the issue what so ever. The issue is the extreme lack of communication to customers …
Great Service
TERRIBLE. I called 10 DAYS before my tenant moved out to make sure the water was changed into my name and
they cut thevwater off anyway. SMH
Very stupid that I have to pay a deposit with excellent credit.
My bill is usually around $55 to $60. Of that, $41 is fees that I can do nothing about. That means that I pay $41 a month, which is almost $500 per year, for the opportunity to purchase water, irrigation, and sewer use. I would give them …
Horrible company!!! Got charged twice, called to speak to a very rude representative only to be told the only way to get refunded is for them to send a check by mail.
Never received a letter or phone call stating my bill was passed due went to use my water it was off went to the building to pay I owed only 100$ then when explaining to the lady what I needed such as my account number so I could pay it …
I’ve never been late on a payment in almost 2 years and got charged a late fee for for a payment after the 10th? A simple $40 bill goes up to $100. Too bad everyone doesn’t have a cookie cutter pay schedule right?
It was a little after hours and my new home had the sewer backed-up from the street from (apparently) construction debris. Call the emergency number and they had a team out there within a couple of hours at the most… friendly on the call, guys showed up and were very friendly, took care of the problem immediately.
Rudest customer service reps. Called twice to get my meter box unlocked, twice got rude rep. They are not forth coming with information about time of appearance of work crew, or if they are coming. Their answer was “stand by the window and …
I have been paying my bill online on my account for a year. Then I noticed that I have been paying the current month and the past due amount. I printed my payment history off the H2GO website that shows my monthly payments. I tried to …
Over 24 hours later, the residents of the Compass Pointe community are still under a mandatory boil order and we’ve heard nothing from H2Go about the status of our water supply. I called H2Go twice yesterday to inquire about where things …
Prior to relocating to our new construction home in Leland, I had contacted H2GO customer service on 2 occasions to set up our water and sewer service. …
I was triple charged for the deposit on my credit card.
Edit: I would like to update my rating because I had a fairly positive customer …
We have been with H2go for over 10 years now. Have not had an issue with them, until today. Our street has been put on a water boil advisory, which is not the issue what so ever. The issue is the extreme lack of communication to customers …