Brunswick-Glynn Joint Water and Sewer Commission (GA)
Brunswick - Glynn County Joint Water & Sewer Commission
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Just had a great experience with a JWSC contractor, Mr. Tyler Dean of M & E Construction. He replaced our meter, explained the rationale, and was polite and efficient in his work. Please commend him.
Regards, The Bowens
Worse customer service ever definitely not convenient when a person works most of the day… Nobody ever answers and voicemails are always full so disappointing
I have been trying to get a representative on the phone for 2 days now and it keeps telling me someone will be with me shortly then after like 5 min’s sends me to a voicemail box yesterday the voicemail was accepting messages today it is not.
Horrible service. I paid my bill on time yet received a late fee because the payment did not go through yet I received a conformation email and number.
JWSC was extremely responsive to our inquiry via Facebook Messenger. It was a challenge to get ahold of anyone via the phone but once we contacted them via Facebook, we received a helpful and thorough response.
They don’t answer the phone, and after a period of time, on-hold, force you to leave a message for callback. That’d be fine, but no one ever calls back! I tried three times in as many days.
I recently moved and the staff at Brunswick-Glynn Water and Sewer could not have been more helpful and kind. I appreciate their assistance. Made the move a little less stressful
Worst customer service ever. I was overcharged and sent to a collection agency because of the incompetence of the staff who did not stop my service when the paperwork was submitted and was even confirmed as submitted by a manager! You can’t …
I had a bad experience turned around with the help of Mrs. Laura. If you’re reading this you are an asset to your company and i appreciate your exemplary customer service skills. Thank you again.
The customer service is terrible. Dennis is the only seemingly human individual in the building. Literally watched as a Spanish speaking family was openly ignored and discussed as If they were ignorant for wanting to speak to a Spanish …
ive been paying on the past due bills with a contract……paid out everything…the last month they charged me a 135.00 cut off fee and then cut me off after i was settled out! so now, i have to pay another 200.00 in a weird fee to get it cut back on after i religously paid it out!
Left message during non business hours. Was contacted back at 6:40 am. This in itself amazed me. Advised that I needed to make a change to my account. Change was made right away. I could not believe all this took place in such a fast manner. Thanks!
My interaction with the Water & Sewer Commission was very positive. They were able to help me change my address and answered all additional questions that I had. Thank you.
When you walk in, the first thing you’re greeted by is unprofessional behavior and a snarky attitude that doesn’t feel helpful or inviting. The feeling you get when talking to the short minded worker is greedy, dictatorial, uncooperative, …
Super efficient chat this morning with Joey to determine what I needed to do to establish new service. Joey pointed me quickly to the form I needed to complete as well as answered my questions about supporting documentation. No waiting in a cue on the phone. Got everything I needed from this quick chat exchange. Thank you!
The guys worked very hard to find, repair & replace our water line. They were knowledgeable and explained everything they that they were doing and going to do. After they left you would never of known they were here except for the new water boxes and lines marked for future need. Excellent service
Hard working, dedicated, and fair. If you’re having difficulties with JWSC, remember that politeness goes a long way. In my particular case, Olivia Cummings was incredibly patient, thoughtful, and thorough. She took the time on several occasions to work with me so that I could complete my payments and tasks on time.
I have been extremely impressed with how Jay Sellers and crew have handled informing the public and me individually about work that will be taking place and answering questions about work that has been done by BGJWC. It has been a wonderful improvement over the past. 5 stars isn’t enough to express my gratitude and praise.😊 …
I had an issue with my bill and called this morning. I was on phone with customer service a little over 2 minutes and the representative helped me understand my bill and was very informative. After reading some reviews I was hesitant to call but I am glad I did.
After seeing an article in the Brunswick newspaper that there was a “boil water”advisory in our general area, I was concerned. We had seen trucks on our street the day before and I believed that the advisory affected our home. I went to …
I had a water issue and called on a Friday evening at 9:40pm and called Joint Water Sewer for help with finding the problem but not thinking I would have any luck so late on a Friday. They were at my house before 10 pm! Amazing service and super nice employees. I wish I could give them more than 5 stars!!
Poor and unresponsive customer service. I filed a request for a leak adjustment and provided a compliant request with proper documentation on November 9, 2018. I heard nothing until February 25th when I received a letter under the …
Something needs to be done. Comes and cuts water off at 5:01 so office is closed. Also after making a payment. No warning either. This community needs to come together and do something to stop this monopoly. Dennis is the only caring person …
Our daughter just bought a new house on SSI. The water meter had a lock on it and the box was damaged. I made a phone call to the Brunswick water department and Ms. Furr in customer service worked everything out with email’s (the paperwork …
I had a problem with my bill. I used the online chat. Jay Sellers immediately responded . He explained how I could easily make an online payment. Jay was very kind and helpful and went above and beyond to help me resolve my issue. Jay …
Joey responded to me via chat. He was quick in his response and helped me resolve my issue.
I was not happy however with the fact that I received a letter from a collection …
I’m writing because I handle the Payables for my employer. We have been looking for our bill (we have never received it.) When I called to see what the problem was I was told our bill was due October 5th. Today is the 12th!! I explained …
My water main broke, called the city, they were out within the hour, diagnosed the issue and was resolved with another team within several hours. Impeccable customer service, communication, and resolution, the entire team from beginning to end us to be commended.
I’m a licensed plumber here in Glynn county and have 32 years experience. I recently had a customer that was opening a new business and had some minor issues with compliance on their plumbing. Tried to reach out to the inspector with joint …
ABSOLUTELY horrible customer service!!! I rarely ever get a bill emailed or mailed to me & when I do it’s usually a disconnect notice (usually every 3 months or more) I try to remember when it’s due on my own. I paid just under $200 on the …
Very helpful employees
Just had a great experience with a JWSC contractor, Mr. Tyler Dean of M & E Construction. He replaced our meter, explained the rationale, and was polite and efficient in his work. Please commend him.
Regards, The Bowens
Trying to get someone on the phone is IMPOSSIBLE!
Not nice
Friendly ☺️
They were short, rude and treated customers a incompetent.
Most greatest service, Mr Schwalm was very helpful
Too expensive with no other options. Must pay a sewer fee to water grass.
Can’t get an answer EVER, and they ignore voice mails.
Gurgling water leak at their water meter, HELP!!!!!!!!!!!
My bill keep going up and up who pays 160.00 a month for water, and the staff is no help at all
Worse customer service ever definitely not convenient when a person works most of the day… Nobody ever answers and voicemails are always full so disappointing
I have been trying to get a representative on the phone for 2 days now and it keeps telling me someone will be with me shortly then after like 5 min’s sends me to a voicemail box yesterday the voicemail was accepting messages today it is not.
Horrible service. I paid my bill on time yet received a late fee because the payment did not go through yet I received a conformation email and number.
I like being able to message customer service instead of having to call when we had an unexpected outage. They were prompt with the reply.
JWSC was extremely responsive to our inquiry via Facebook Messenger. It was a challenge to get ahold of anyone via the phone but once we contacted them via Facebook, we received a helpful and thorough response.
They don’t answer the phone, and after a period of time, on-hold, force you to leave a message for callback. That’d be fine, but no one ever calls back! I tried three times in as many days.
I recently moved and the staff at Brunswick-Glynn Water and Sewer could not have been more helpful and kind. I appreciate their assistance. Made the move a little less stressful
Tarena was very helpful, patient, and insightful on the phone! Was a pleasure speaking with her and she helped to solve my online issues.
Worst customer service ever. I was overcharged and sent to a collection agency because of the incompetence of the staff who did not stop my service when the paperwork was submitted and was even confirmed as submitted by a manager! You can’t …
BEWARE OF THIS PLACE IT ISN’T WORTH ANY STARS BUT IT WANT LET ME POST THIS WITHOUT PUTTING ANY SO HAD TO PUT ONE STAR BUT IT SURE DOESN’T DESERVE IT …
I had a bad experience turned around with the help of Mrs. Laura. If you’re reading this you are an asset to your company and i appreciate your exemplary customer service skills. Thank you again.
The customer service is terrible. Dennis is the only seemingly human individual in the building. Literally watched as a Spanish speaking family was openly ignored and discussed as If they were ignorant for wanting to speak to a Spanish …
ive been paying on the past due bills with a contract……paid out everything…the last month they charged me a 135.00 cut off fee and then cut me off after i was settled out! so now, i have to pay another 200.00 in a weird fee to get it cut back on after i religously paid it out!
What do you expect from a government monopoly, which does not have to answer to market forces. …
Long delays while recorded messages tell me how important my call is. Hire more humans or at least improve the quality of background music. …
Left message during non business hours. Was contacted back at 6:40 am. This in itself amazed me. Advised that I needed to make a change to my account. Change was made right away. I could not believe all this took place in such a fast manner. Thanks!
My interaction with the Water & Sewer Commission was very positive. They were able to help me change my address and answered all additional questions that I had. Thank you.
When you walk in, the first thing you’re greeted by is unprofessional behavior and a snarky attitude that doesn’t feel helpful or inviting. The feeling you get when talking to the short minded worker is greedy, dictatorial, uncooperative, …
Super efficient chat this morning with Joey to determine what I needed to do to establish new service. Joey pointed me quickly to the form I needed to complete as well as answered my questions about supporting documentation. No waiting in a cue on the phone. Got everything I needed from this quick chat exchange. Thank you!
The guys worked very hard to find, repair & replace our water line. They were knowledgeable and explained everything they that they were doing and going to do. After they left you would never of known they were here except for the new water boxes and lines marked for future need. Excellent service
Hard working, dedicated, and fair. If you’re having difficulties with JWSC, remember that politeness goes a long way. In my particular case, Olivia Cummings was incredibly patient, thoughtful, and thorough. She took the time on several occasions to work with me so that I could complete my payments and tasks on time.
I have been extremely impressed with how Jay Sellers and crew have handled informing the public and me individually about work that will be taking place and answering questions about work that has been done by BGJWC. It has been a wonderful improvement over the past. 5 stars isn’t enough to express my gratitude and praise.😊 …
I had an issue with my bill and called this morning. I was on phone with customer service a little over 2 minutes and the representative helped me understand my bill and was very informative. After reading some reviews I was hesitant to call but I am glad I did.
After seeing an article in the Brunswick newspaper that there was a “boil water”advisory in our general area, I was concerned. We had seen trucks on our street the day before and I believed that the advisory affected our home. I went to …
I had a water issue and called on a Friday evening at 9:40pm and called Joint Water Sewer for help with finding the problem but not thinking I would have any luck so late on a Friday. They were at my house before 10 pm! Amazing service and super nice employees. I wish I could give them more than 5 stars!!
Poor and unresponsive customer service. I filed a request for a leak adjustment and provided a compliant request with proper documentation on November 9, 2018. I heard nothing until February 25th when I received a letter under the …
Something needs to be done. Comes and cuts water off at 5:01 so office is closed. Also after making a payment. No warning either. This community needs to come together and do something to stop this monopoly. Dennis is the only caring person …
Our daughter just bought a new house on SSI. The water meter had a lock on it and the box was damaged. I made a phone call to the Brunswick water department and Ms. Furr in customer service worked everything out with email’s (the paperwork …
I had a problem with my bill. I used the online chat. Jay Sellers immediately responded . He explained how I could easily make an online payment. Jay was very kind and helpful and went above and beyond to help me resolve my issue. Jay …
Joey responded to me via chat. He was quick in his response and helped me resolve my issue.
I was not happy however with the fact that I received a letter from a collection …
I’m writing because I handle the Payables for my employer. We have been looking for our bill (we have never received it.) When I called to see what the problem was I was told our bill was due October 5th. Today is the 12th!! I explained …
My water main broke, called the city, they were out within the hour, diagnosed the issue and was resolved with another team within several hours. Impeccable customer service, communication, and resolution, the entire team from beginning to end us to be commended.
I’m a licensed plumber here in Glynn county and have 32 years experience. I recently had a customer that was opening a new business and had some minor issues with compliance on their plumbing. Tried to reach out to the inspector with joint …
ABSOLUTELY horrible customer service!!! I rarely ever get a bill emailed or mailed to me & when I do it’s usually a disconnect notice (usually every 3 months or more) I try to remember when it’s due on my own. I paid just under $200 on the …