Bryan Texas Utilities provides electric service to more than 45,000 customers in Brazos, Robertson and Burleson counties in Texas.
| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
205 E 28th St, Bryan, TX 77803
(Translated by Google) They charge too much
(Original)
Cobran demasiado caro
Fine
Worst company ever
Very expensive electricity rates.
I am blocked from connecting to their website by
But I mean what damn choice do we have
Do not trust them with any secure information.
Hard to pay bills! Hard to find WHERE online to pay bills.!
Worst customer service, 10 hours power outage
Power outage and didn’t even pick up!!!
1 star here because you aren’t able to give zero…..terrible service.
Monopoly, and local officials pretty much on their side.
When we have a power outage it takes ya’ll a very long time to restore power.
Double login to update payments/view invoices is very inefficient.
THANKS!!!!!! BTU for a speedy recovery on getting the lights back on the Wellborn rd area
Our bills are nearly double, it’s ridiculous how they upcharge in the summer months!
Worst customer service EVER! Terrible website with poor quality in function-ability. Incompetent service representatives.
Always had very good service from BTU, Never any problems at all.
Never had any problems, they are always eager to help
Reported a downed power line in the yard. They came right over, fixed the problem and power is restored.
Reviews say it all, do not care about customers.
Way too expensive and the reconnect fee doesn’t really make sense to me since no one comes out to do anything.
Worst customer service ever. I setup re occurring payments twice and it failed both times. RUDE.
This is without a doubt The Worst utilities company I’ve ever did business with….
The worst customer service. Terrible website navigation. Incompetent representatives. I thought monopolies weren’t allowed in the United States.
I had to change my card info and it kicked me off the site every time I got to wear I needed
Compared to several other places I have lived in the state of Texas, BTU is much higher on their services than most.
Thanks to the workers and linemen who are working this Thanksgiving day for getting our electricity back on in time to cook the Turkey.🍗🍗 …
Fast, kind, and professional.
internet speeds have a lot of fluctuation through out the day and the online payment system has one of the worst user interfaces i have ever seen
Went there to vote. Was in line for about 15-20 minutes there was probably 100-150 people there ahead of me and more coming behind
The new web interface has zero functionality. It’s a hassle to get bills paid because of the technology.
Emailed several times, called several times for services, and no one can seem to help you because they don’t know how to do their jobs. Horrible customer service.
Horrible customer service. Turned off electricity without notice and without reasoning. Lack of communication with residential apartment complex and misplaced documents. Spoke to the manager and got no where!
BTU sucks. Every month Ive been customer through them there has been a problem. Sucks i have no other option for a provider.
No communication to neighborhoods that have been without power for 2 days and going into another night, automated phone service with no information. Appears very disorganized.
Worst customer service company ive ever dealt with. Shame its the only electric company here in town. Uncaring no knowledge in options to resolve issues. Terrible outrageous rates
Been without power going on 24 hours and not a word from btu. Even if it won’t be on longer they could at least tell us so we could make plans to stay somewhere for the night.
Going Solar was much pricier and took many more hoops with BTU than any other city my solar panel expert had dealt with.
This company is crooked bottom line. Money hungry crooks. I pray they go up in flames
At least CS utilities are more upfront about their billing cycle. I get so tired of BTU’s weird cycles.
Seeing a lot of bad reviews honestly I’ve been with them for over 2 years now and have had any problems with them. As far as that goes I don’t have anything bad to say.
Never had a problem with BTU. I love that there website is user friendly. They are a little pricey but the service has always been great.
The customer service representatives are always willing to help when needed. Never with frustration always have winning smiles.
Absolutely terrible! Love to disconnect early to get more and more in way of fees! When reconnecting they fail to tell you there is still a balance left and act as if it is all paid!
This company is horrible I’m sorry that it’s the city but man this is ridiculous no communication whatsoever to cutting the light they should upgrade and send at least a tex notice Or phone call because sometimes you don’t always get your …
Excellent job for more than 15 years. Lower rates than College Station. Pay your bills, keep on top of your business, and you’ll have no problems.
Absolutely terrible to deal with, no communication on their end. Make sure you have confirmation numbers ect before getting off the phone with them. They won’t stand by anything they tell you that you have done unless you can prove it.
The BTU contacts, be it telephonic and or an actual one-on-one office exchange or during residential encounter, have uniquely been awesome exchanges that demonstrated their quite horrifically unmistakable level of customer care and professionalism. Thanks.
So much cheaper than CS utilities! Employees are super friendly and helpful when setting up the account and for answering any questions!
Worst electric company I’ve ever dealt with. A shame they are the only ones you can use in Bryan. Dude customer service, random outages every month, and expensive.
Horrible Customer Service
OVER PRICED
BAD Hours 8AM-5PM Monday-Friday! …
Absolute idiots. My daughter got a new roommate because her last roommate left school. BTU, cancels the utilities in my daughters name & changes it to the new girls name. Why in the world would you do something like change the name of the …
Aug 20, 2021 as of so far starting off I do not have a favorable feel towards them I would say the young woman I spoke with was not rude but she was short and you tell she does not enjoy your job the fact that on Google maps I go to look for their website and it’s not on there yeah so let’s see how this goes over the next year
BTU’s Summer charges last through OCTOBER. 7 days of charges at the end of October equaled about half of what November’s charges were. …
Address was completely off when they had the paper with address in front of them and still manage to put the wrong one and connected the wrong line. Then closes at 5 they should at least open half day on Saturdays for everyone who can’t make it M-F..
Since 1980
Top rated among all the utilities that serve us (no natural gas services).
They have replaced a fallen rotten power pole in the cold, dark musky weather on …
I give them a 1 that the best i can do because when it storms and you live the south of town your lights get cut off ever hour on the hourjust long enought to heat you house up and the lights are off there a bunch of elderly people living near by freezeing and they could care less
Horrible Customer Service, they call me that they will disconnect my service because the payment from my credit card didn’t go thru, and they charge me $21 for just being called by them. The lady on the phone was rude and not helpful at all.
I would like to know why my electricity slows down in the Summer during the times between 4pm – 2am? I can actually feel my a/c and fans slow down. This throttling down of of the electricity is causing my electric bill to go sky high. I …
A lot of poles went down yesterday in all the wind, Bryan Utilities went out the same day and put new ones up. You know alot of people complain about their electricity bill, but I would not want to fix a pole in the wet and dark, so I’d say they charge accordingly.
Any positive review on here is fake. They have no competitors in Bryan and are run terribly. Customer service is awful and there “package deals are non negotiable.” ie if you need them to provide water and electric you must pay for trash pickup as well.
Nothing rolling about their blackouts. Some parts of the city never got cut off while others 5 hrs at a time. All because they want federal money.
My family and I were very pleased with the work that was done in order to restore power to the people in Wheeler Ridge after the tornado. I was shocked how the crew worked all night long to put up a new transformer and all during one of …
Been with BTU since 1986. Never any problems. Responded quickly when power went out late in the evening. Always helpful with questions on the phone. Like the power and water usage graphs on the bills.
I have called but now for at least 5 times for different things. Staff has always been friendly, polite and kind over the phone. Took care of my issues, in one case went above and beyond. Saundra Took Care of my concern like it was her own going way above her duty. Thank you !! BTU.
Btu is the worst electric company I’ve ever had. The ONLY reason I use them is because they are the only option. I payed my bill on their website and they didn’t let me know that I typed in 1 wrong # until the next bill cycle, they then …
We have a localy owned business that just switched banks and my husband accidentally wrote a check from old acct. Now we cant pay our $1,000 light bill with a check! This is nonsense and they spoke to management and they apparently dont …
I have lived in many apartments and had many service providers. This company has charged the most and been the most disappointing. It is really too bad because Bryan is a nice place to live. I’m glad I don’t have their service anymore.
Horrible company. If you have the option, do not choose this internet/electricity provider. MY last bill was $213 for a 4 bedroom apartment. Ridiculous prices and when I call there is usually a 30 minute conversation including multiple transfer calls.
After one late payment we had our power shut off instead of them taking it out of the enormous deposit they make you pay. They then demanded an additional $100 to reconnect on top of the bill you have to pay. Unfortunately BTU is the only …
They unregistered me from their auto-pay system and when my bills went unpaid, they made no attempt to call, text, or email me and then cut off my service without warning. …
The customer service is completely disgusting. They misapplied a payment and refuse to make it right without me jumping through hoops for them. I also was told that the billing department was not available? Okay so how are they not …
Was very pleased with how quickly everything went. Katelyn was very helpful and was able to re-establish my account/service in less than 10 minutes. She also explained everything clearly. Great customer service. Their website could use some work but overall I have had very positive experiences with them.
If I could give BTU less than one star I would. Horrible, Horrible, Terrible. Just recently, our electric bills have been double or triple the normal amounts. We contacted BTU customer service 7/18/13 to find the cause of the spikes in …
I spoke with Katelyn about setting up my account and she was very knowledgeable, helpful, and polite. …
They used to be reliable. Last few years the response time is slow. And no way to contact them after hours. We need better choices for supplier.
I’ve had a couple of run-ins with BTU. First time a transformer blew in the middle of the night, and I live outside the city. They were here in an hour and friendly as could be. Another time I was looking into getting utilities set up on a new property. Both times the crew were extremely friendly and professional.
About one of the worst companies hands down , which they know but have zero care since they know we have no other option but to stay with them. My bill was due the 26th of August made a payment on the 14th of August online which the …
They are so disrespectful. I told them numbers of times that I don’t get paid on my billing time. They said it is not our responsibility to know that but it is my responsibility to pay your bill on time. I told them I have kids. They said …
I have had some problems with BTU billing, but I got an email and a call from Elsa today and she took care of all my concerns. I am very impressed that BTU contacted me, and especially that a caring representative, Elsa, handled my problem. I’m surprised and impressed..
Well since its the only electric provider in the area it’s easy for BTU CS reps. Basically collect bill money and that’s it. I get charged a 25 dollar reconnection fee and the bill was paid before it was disconnected. Nice way to skim from your customers.
My meter went out to 5/2017 the result was in a utility bill that exceeded $900, according to website. The CS reps are very courteous they investigated my issue told me to look for new bill sent me a new bill via website $248. I paid it …
I have been on hold for over an hour—–is this customer service????
I get a notice every month saying that I haven’t paid my bill but when I call, you say it has been paid??? This is ridiculous!!!
Easy hook-up procedure simply fill out form online and done. Easy disconnect procedure simply fill out the form online and done. Auto payments made it so i didn’t have to do anything but review my invoice (email) when created. Never had a …
I’m impressed. We lost power at 3:30 pm today in the midst of icy snow storm. Somehow immediate neighbors to the south and north of me still had power. I thought that meant we might be an isolated case with less repair priority than a …
Worked something out regarding payment on my account. Yet they still cut my electricity off for a late payment? Even though nothing was late. Due to the fact that this company is the only electric company in Bryan- they have 0 regard for …
During storms and other severe weather, BTU, like most utility companies, takes an “all hands on deck” approach, sending out tons of crews to restore power as quickly as possible. But with the winter storm of mid-February 2021, BTU …
This is the only electric company here so they charge out the high..they say they will work with you when you can’t pay your bill but they still charge you $20 every time you either get disconnected or even ask for an extension. They do not …
They have the worst hours. It really isn’t like people can just leave work and go to their building all the way across town, just because their website refuses to let you sign up or sign in. I’ve tried every browser, on every format that I …
Had BTU for almost three years and found the prices to be VERY fair compared to the rest of Texas and absolutely loved one bill for all services. When we needed a new trash can one came the next day. Great service and well run company.
I have always been impressed by both, the quality of BTU’s service and how easy it is to conduct business with them. Nevertheless, I was very impressed last night when, after a powerful storm, their crew worked into the odd hours of this …
Bryan utilities is priced well, and has great customer service. You can always get ahold of somebody to help you. I do wish there was curbside recycling!
So I have a canceled contract as of July 28th, with At Home property’s, someone has authorized for utilities to be turned on at 442 freeman in my name, nathan fuller. But nobody can tell me who authorized it. I will be filing a police report, Over this crooked situation.
I feel bad for people who lives here. $260 for a 800 sq ft apartment?? Lol. Just pray for this city I now see why people complain about BTU.
This company shows the downfalls of monopolies. People have no choice of their electric provider so this company can get away with having absolutely 0 consistency, reliability, or careful service. If there was any choice in vendor, they’d …
I have had SO many problems with setting up my utilities with BTU, and now I’m going to be without power in this summer heat for a day or two while things get sorted out! They ask for so many unnecessary documents in the process, and even …
They have always been very helpful for me regarding opening and closing accounts. Rates are some of the best in Texas. Everyone complaining about needing supplier choice doesn’t realize that BTU would still maintain the lines and ensure …
My experience has been decent over the 20 years I have have had them. I was on avg billing for almost as long as they had it. I changed banks and the payment failed to go through and I got dropped from average billing and I can’t get back …
I’ve had no problems with them,they’ve always answered my questions also no long wait time when calling
I had an old bill I thought was paid, I never got anything about it in yearssss. Until after 5 years hit my credit. I called and spoke with someone and was told if I pay it, it will be deleted from my credit report. It is still on my report …
Shelbie was so helpful on front counter. She explained my bill perfectly and answered any questions I had.
Terrible. They turned off the power to my home despite me having the receipt of payment in my email, then refused to tell me why because it’s my husbands name on the account. Never mind the fact that I’m at home with my two small children …
If you are a new business just get ready. Put my meter pole in 6 weeks ago and they are telling me 2 more weeks on electrical hookup. So hopefully 8 weeks maybe 9 weeks on hookup. Meanwhile $20,000 in equipment just sits waiting to give 4 …